Data management jobs

We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at the National Contact Centre, Cardiff.

As a Team Leader you will:

• Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
• Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
• Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
• Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
• Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
• Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
• Participation in the on-call rota is a requirement of the role, and will be discussed at interview.

You will need: -

• Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
• Experience of supporting victims and vulnerable people.
• Experience of providing Safeguarding Advice to a team
• Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
• The ability to maintain confidentiality and comply with all data protection requirements.
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join Shaftesbury – Where every role adds up to a life well lived

We’re looking for a Head of Individual Giving to join our dynamic Fundraising and Communications team — a passionate group of people who want to make a difference. If you’re strategic, creative and driven, this is your opportunity to play a key role in Shaftesbury’s work.

At Shaftesbury, we’re more than a disability charity — we’re a team dedicated to helping children, young people and adults live full, flourishing lives. Guided by our values of being Open, Enabling, Inclusive and Courageous, we deliver personalised care and support that changes lives every day.

Please note this role does not qualify for visa sponsorship.

We are looking for an inspiring leader to drive the Wilder Communities programme at Sussex Wildlife Trust. This is a strategic role delivering an ambitious engagement offer that connects people with nature and supports our long-term vision.

Join Emmaus Hertfordshire and use your finance skills to help transform lives and support people out of homelessness. As our Finance Co-ordinator, you'll bring accuracy, heart and organisation to a mission-driven charity making a real local impact.

Emmaus Hertfordshire is a charity supporting people who have experienced homelessness by providing stable homes, meaningful work, and skills development. Through its social enterprises, the organisation helps individuals rebuild their confidence and independence while contributing to a vibrant, supportive community.

Overall Purpose of the Role

The Finance Coordinator plays a key role in ensuring that Emmaus Hertfordshire maintains accurate, timely and compliant financial information in support of its charitable and social enterprise activities.

You will work closely with the Operations & Finance Manager, Trustees, Chief Executive, staff, companions, and external partners to provide clear financial reporting, strong financial controls, and expert guidance that supports good decision-making across the organisation.

As a proactive member of the Management Team, you will also contribute to financial policy development and continuous improvement of systems and processes, working within the Emmaus values, ethos and principles.

Key Responsibilities

1. Financial Controls

• Maintain effective financial control over all revenue, expenditure, and cash handling across the community.
• Prepare spreadsheets for monthly payroll and pension contributions.
• Support the Finance Manager, Chief Executive and Treasurer in preparing, setting and creating the annual budget.
• Maintain companion rent accounts, Housing benefit and Gift Aid applications.
• Lead the year-end process and liaise with external auditors to ensure an efficient and compliant audit.

2. Financial Reporting

• Produce accurate and timely financial information, including providing information to support monthly management accounts and forecast reports.
• Support the preparation of financial reports for the Board, Committees and senior leadership as required.

3. Financial Analysis

• Undertake financial analysis of business development and new income-generation opportunities to help minimise financial risk.
• Provide analysis and insight to support decision-making across social enterprise operations and to maximise trading income.

4. Additional Duties

• Contribute to the development and implementation of strategic and business plans.
• Attend and actively participate in staff, companion, Trustee and Board meetings where required.
• Review internal controls and identify opportunities for improving financial processes.
• Develop procedure manuals and promote best practice within the finance function.
• Work flexibly as part of the leadership team to meet the wider needs of the charity.
• Undertake any other financial duties required by the Finance Manager and Chief Executive.

Key Tasks

Daily / Weekly

• Manage day-to-day accounting using QuickBooks. (Experience with Zero accounting software would be advantageous)
• Maintain accurate accounting records and financial ledgers.
• Reconcile financial accounts and manage spreadsheets.
• Oversee credit control.
• Administer online banking, cheque handling and payment processing.
• Process invoices, expense claims and payment requests.
• Verify financial calculations in QuickBooks.
• Carry out bank reconciliations and cash management.
• Manage petty cash.
• Manage Companion Allowances.
• Provide ad hoc reports and information to the Finance Manager and Chief Executive.

Monthly

• Prepare and submit salary calculator spreadsheet for Payroll and submit HMRC returns. Manage PAYE payments.
• Manage companion rent accounts and housing benefit records.
• Prepare VAT returns.
• Work with the external accountants to produce monthly P&L and balance sheet reports.
• Complete gift Aid submissions.
• Support our external accountants in preparing documentation for Month End accounts

Annually

• Support the preparation of annual statutory accounts.
• Liaise with external advisers on statutory financial information.
• Assist the Finance Manager, Chief Exec and Trustees with annual budget setting.

 Person Specification

Essential Experience

• Minimum 5 years’ experience in financial reporting, planning, budgeting, and analysis.
• Experience using QuickBooks or similar accounting software.
• Ability to work both independently and within a diverse team.
• Experience developing and implementing financial systems and processes.
• Proficiency in IT, including Microsoft Office applications.

Desirable Experience

• Experience in the voluntary/charity sector or in working with a Board of Trustees.
• Experience working with vulnerable adults or those with complex needs.
• Project management experience.

Education / Professional Certification

• Bachelor’s degree in Accounting, Business, or related field.
• Desirable: Additional finance-related training or professional development.

Skills

• Strong financial and analytical skills, with proven expertise in financial reporting.
• Excellent attention to detail and accuracy.
• Strong understanding of business principles and practices.
• Excellent interpersonal, communication and motivational skills.
• Discreet, trustworthy and reliable.
• Effective time-management and organisational skills.
• Ability to work methodically, independently and to deadlines.
• Strong problem-solving and prioritisation skills.
• Competent IT user (Word, Excel, email, internet).

Knowledge and Commitment

• Commitment to confidentiality, data protection and professional boundaries.
• Understanding and embodiment of the Emmaus ethos and principles.
• Desirable: Awareness of issues around homelessness and lived experience.
• Desirable: HR knowledge or experience.

Personal Characteristics

• Belief in the potential of every individual and the importance of community.
• A positive team player with the ability to lead, collaborate and delegate.
• Empathetic and supportive of people from diverse backgrounds.
• Self-aware, self-motivated and calm under pressure.
• Commitment to environmental sustainability and social development.
• Strong commitment to equality, diversity and inclusion.
• Welcoming, non-judgmental and respectful towards companions, staff and volunteers.

General Information

Emmaus St Albans operates its retail six days a week (Monday–Saturday). The Finance Co-Ordinators working hours will be agreed with the line manager, and flexibility is essential.

All roles at Emmaus Hertfordshire involve working with vulnerable people and therefore require strict adherence to professional boundaries and confidentiality. This post is subject to an enhanced DBS check.

Staff must uphold the reputation of Emmaus Hertfordshire by following all policies and maintaining positive relationships with staff, volunteers, companions and Trustees.
You are also expected to engage to some degree with the wider Emmaus movement at local, regional, national and international levels.

We expect all employees to work in an environmentally aware manner, applying value-for-money principles in purchasing decisions.
Volunteers are a vital part of the Emmaus mission, and all staff are expected to support and encourage volunteer involvement.

Are you a detail-oriented professional with a strong background in quality assurance?

TPP are recruiting for an Assurance Officer on behalf of our client, a longstanding professional membership and awarding body.

Benefits

• Salary: £32,500-34,000 per annum, depending on experience
• Employment type: FTC to 31st May 2026
• Hours: Full time, 35 hours per week
  • 9am-5pm Monday-Thursday with 45 minutes lunch
  • 9am-4pm Friday with 1 hour lunch
• Working arrangements: Hybrid working (office in London)
• Other: Significant investment in employee CPD

 
 
About the Organisation
 
Our client, a respected professional body, plays a key role in maintaining quality standards within the training and certification sector. Working closely with training providers, this organisation is committed to upholding high standards of compliance and quality assurance to support the development of industry-recognised training programmes.

The Role
 
As an Assurance Officer, you’ll manage a portfolio of Approved Training Providers (ATPs), ensuring they meet the organisation’s stringent quality criteria. You’ll deliver exceptional customer service, address quality issues proactively, and support the ongoing quality assurance of the organisation’s certified training courses. Your role will also involve reviewing online exam videos to maintain the integrity of assessments.

Key Responsibilities

• Manage applications from organisations seeking ATP status or course certification.
• Build and maintain strong relationships with ATPs, responding to queries promptly.
• Plan and support quality assurance activities, including audits, course observations, and performance analysis.
• Review proctoring videos to identify potential malpractice and ensure compliance.
• Handle quality issues, including complaints, delegate feedback, and pass rate data.
• Prepare reports and data for audits and investigations.
• Manage invoicing and payment processes for ATPs and Technical Assessors.
• Contribute to process improvements, enhancing the ATP and learner experience.

 
 
Skills and Experience required

• Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body. 
• Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities. 
• Strong customer service and account management skills with experience in building relationships with stakeholders. 
• Proficiency in Microsoft Office and experience with CRM systems. 

 
 
Interviews

• 2 stages
  • 1st stage online
  • 2nd stage in person (London)

 
 
To Apply

• Covering letter
  • No more than 2 pages of A4
  • Addressing the required skills and experience listed above
• CV

 
 
Deadline for Applications

• ASAP – applications will be reviewed on a rolling basis

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Junior Costs Clerk
Company: Deighton Pierce Glynn
Location: London, UK
Employment Type: Permanent, Full-Time
Salary: £27,750.00

About Us: At Deighton Pierce Glynn we are committed to empowering our clients to challenge abuses, failures, and other unlawful conduct by the government and those in positions of power. We believe that diversity enhances our ability to provide the best service, attract top talent, and drive innovation through varied perspectives. We recruit based on merit, regardless of age, disability, gender, gender identity, race, ethnicity, marital status, religion, sex, or sexual orientation.

The Role: We are looking for a problem-solving Junior Costs Clerk with a can-do attitude to work with our Billing Team to support our dynamic team of lawyers at our busy London office. You will be responsible for assisting in preparing and submitting legal aid bills, alongside reviewing case files, time records, and disbursements to ensure accurate cost submissions. You will be trained on all aspects of the job depending on experience. This is a varied role that requires excellent organizational skills and the ability to support our team efficiently.

Person Specification

Essential:

• Interest in Our Ethos: A strong interest in our mission to empower clients and challenge unlawful conduct by the Government and those with power.
• Problem-Solving Skills: A love for solving problems and overcoming challenges.
• Prioritization & Attention to Detail: Ability to prioritize tasks effectively and maintain attention to detail.
• Clear Communication: Excellent written communication skills, with the ability to write clearly in plain English. Confident, with negotiating skills and tact.
• Organizational & Time Management Skills: Outstanding organizational and time management abilities.
• IT Skills: Proficiency in typing, computer literacy, and the ability to learn our systems, including Office365. In particular an interest in developing proficiency in Microsoft Excel.
• Numerical Aptitude: An aptitude for numbers and process.

Advantageous but not essential

• Legal Aid: Knowledge and understanding of Legal Aid, Legal Help and other systems of public legal funding.
• Negotiation Skills: Demonstrable experience of putting forth convincing arguments for appeal purposes.
• Case Management: Such as SOS, Leap or demonstrable confidence with navigating comparable systems.

How to apply

To apply, please send your CV and a cover letter through our website, outlining why you feel you are a great candidate for this role, and complete our Equal Opportunities Form.  Please quote job reference 2025/14/LONJCC in the subject line of your email 

Important Dates:

• Closing Date: Continuous recruitment
• Interviews: Suitable candidates will be invited to a skills test and interview

Join us and be part of a team that makes a difference. We look forward to receiving your application!

For 60+ years British Heart Foundation (BHF) has been focused on transforming the nation’s heart and circulatory health. Growing income and support for our cause means we need access to the right systems, tools, and brilliant data insight. This is where our Enterprise Foundations (EF) Programme comes in to provide the best possible technology systems to support our work. 

This programme will deliver cutting-edge technologies, better systems, and data to provide the foundations for growing our income so we can support the lifesaving breakthroughs millions of people desperately need.

As our Lead Learning & Development Specialist you’ll support BHF in the successful delivery of this organisational wide Enterprise Foundations programme.

You’ll lead, design, manage and evaluate engaging learning experiences that will enable colleagues to enhance their skills. Helping colleagues to adopt changes to key systems and processes within BHF, as well as ways of working and culture, you’ll stay ahead of the curve and will, ultimately, help BHF to achieve our transformation goals.

You’ll work closely with key colleagues in this Enterprise Foundation Change Programme, as well as third-party partners to successfully maximise engagement, commitment, adoption and sustainability. You’ll also collaborate closely with the wider L&D team, business leaders and subject matter experts to drive learning initiatives aligned to transformation goals.

Working arrangements

Please note this is a fixed term contract until October 2026.

This is a blended role, where your work will be dual located between your home and our London Office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day a week on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

Experienced in designing and delivering complex learning programmes for both technical skills (e.g. Microsoft Dynamics, Azure, Power BI) and behavioural skills (e.g. communication), you’ll have previously experience managing complex learning programmes with multiple audiences, workstreams and stages, as well as experience in developing online learning resources and delivering virtual learning experiences.

You’ll be an all-round L&D Specialist but who has experience with technical training and can understand/pick up new tech quickly, able to work directly with subject matter experts and not get overwhelmed by the jargon.

To be successful in this role you’ll:

• Be able to advise, influence, interact and willingness to constructively challenge at all levels
• Understand the needs of a commercial business and can probe and analyse training requests 
• Have excellent project management and organisational skills and the ability to be driven and self-motivated when working remotely
• Be able to confidently lead on projects and see them through from beginning to end
• Have strong interpersonal and relationship building skills, adept at managing a wide range of stakeholders and work collaboratively as part of a team

About us
 
We research all heart and circulatory diseases and the things that cause them. Our research is the promise of future cures and treatments. 
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

How to apply
 
It’s quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 
 
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. 
 
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

The Director of Fundraising, Marketing and Communications is a key member of the Senior Leadership Team, responsible for developing and delivering an ambitious, sustainable and values-led fundraising and communication strategy.

This newly redefined role brings together three core areas Fundraising, Marketing, and Communications ensuring LOROS presents a unified, inspiring, and trusted presence to our community and wider audiences. You will lead the strategic direction, innovation, and operational excellence needed to grow fundraising income, strengthen brand awareness, and deepen engagement with donors, supporters, and the wider community, while providing marketing and communications services across all hospice services.

Key area's of responsibility include Strategic Leadership, Fundraising, Major Gift Fundraising, Data & Insights, Marketing & Communications, Governance & Decision Making.

To be a credible candidate you will have: passion and values that align with LOROS, strong leadership & management skills, a proven background of Fundraising & relationship management as well as Communications & Marketing knowledge. You will be committed to innovation and personal and professional development. 

The full prospectus for this role can be downloaded from our website.

About the Role

We are seeking an experienced Heritage Activity and Evaluation Consultant to support the delivery and evaluation of our tower restoration and heritage project funded by The National Lottery Heritage Fund. This role is crucial in ensuring the project meets its approved purposes and outcomes, while providing valuable insights for future development.

Scope of Work

 

1. We expect that the appointed Heritage Activity Consultant will deliver the following:

· Lead on the successful delivery of the heritage engagement activities as per the Project Plan to achieve The National Lottery Heritage Fund’s outcomes and approved purposes

· Lead on the promotion and publicity of the project

· Lead on the recruitment and management of volunteers

· Liaise with the project partners listed in the Project Plan, as well as any other connections that are created through the project

· Maintain high quality records of all project activities

· Submit Progress Reports and Grant Claims to the Heritage Fund

· Support the Evaluation Consultant with the evaluation of the project

 

2. Regular Monitoring Support

· Assist the church with the submission of The National Lottery Heritage Fund grant reports and payment claims.

· Work closely with the Heritage Activity Consultant to collect data on project events and activities, monitoring progress against agreed plans.

· Support any project reviews and help implement necessary changes.

· Provide general project support as required.

3. End-of-Project Evaluation

· Produce a comprehensive evaluation report assessing the achievement of the project’s approved purposes and outcomes.

· Document major successes and any areas that did not go as planned.

· Record changes implemented during the project.

· Identify lessons learned and make recommendations for future projects or opportunities arising from this work.

Requirements:

Essential:

· Proven experience in project evaluation, preferably within heritage or community projects.

· Familiarity with evaluation and reporting guidelines (or willingness to learn quickly).

· Strong analytical, reporting, and communication skills.

· Ability to work collaboratively with multiple stakeholders.

Desirable:

· Experience of working with project’s funded by The National Lottery Heritage Fund or similar funding bodies.

· An understanding of evaluation and reporting guidance.

Closing Date: Monday 29th December 2025

Using money raised by National Lottery players, The National Lottery Heritage Fund supports projects that connect people and communities with the UK’s heritage. Telling the Story of St Nicholas Berden is made possible with The National Lottery Heritage Fund.

Thanks to National Lottery players, we have been able to raise funds to support the restoration of the tower at St Ncholas church, Berden and link this historic building to the history of the small village that it sits at the heart of. The project involves the local community in the story telling of this beautiful village whilst linking the past to the present through re-enactments, storytelling and the physical, built, environment.

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. These positions will fall under the overall supervision of the Senior Operations Associate and direct supervision of the Senior Movement Operations Associate.

Please note that this job description covers 3 roles:

1. Operations  Associate Case- Registration Data Integrity
2.  Operations Associate Accommodation and Non-Food Items (NFI)
3. Operations Associate Medical registrations - Mental Health Assessment (MHA) and Global Mental Health Assessment Tool (GMHAT)

We require all applicants to mention in their cover letter which one of these roles, they wish to apply for.

For more details about the role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

This is an exciting opportunity to join The National Brain Appeal, a highly ambitious neurological charity with an outstanding track record. We have raised significant funds to transform research and care for people living with neurological conditions – from dementia and brain tumours to motor neurone disease and epilepsy.

Building on the success of our recent appeals, this role will play a pivotal part in expanding our major gifts fundraising and delivering a step-change in the impact of our work. We are seeking a highly experienced philanthropy and partnerships professional with a proven track record in generating major gifts up to figures, who will lead the creation of a new Development Board and work closely with senior supporters, clinicians and researchers to grow and deepen our networks.

Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?

If so, you could be the Call Centre Sales Team Leader we are looking for.

About the role 

As our Call Centre Sales Team Leader, you’ll lead, motivate and develop a high-performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).

Key responsibilities:

• Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.
• Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
• People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
• Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
• ​Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies

We are looking to start someone in this role as soon as possible.

About you

As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors.

You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward.

We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you.

If you’re eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.

Working arrangements

This is a fixed contract for six months from start date. Start date is ASAP.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Currently, the team typically go into the office once a week on Wednesday. 

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. 

What we offer:

Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview process:

Interviews for this role will take place in person at our Birmingham Office (B37 7YE) and are planned for 7 January 2026.

Job Title: School Careers Advisers

Location: Covering East Sussex

Salary: Day rate of £134.57 (inclusive of holiday pay)

Hours: Zero Hours

Contract: Zero Hours

Reports to: Senior Careers Adviser

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

Ethical – We work with professionalism, honesty and integrity

Passionate – We reach out enthusiastically to all who need out support

Innovative – We inspire, enhance and improve

Collaborative – We engage, support and share with others

Young Peoples’ Careers Service

CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across Kent & Medway, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.

We provide this through a variety of creative and innovative approaches:

The Team

We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and boards, alongside more traditional approaches where appropriate.

We follow the CDI code of ethics and best practice for Action Planning (which names and recognises CXKs innovative work in this area):

The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.

The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:

• Helping young people understand their next steps
• Helping young people understand the options and careers choices they have
• Helping young people to know where to access further help, information, or support

The Role

The Careers Adviser will travel across the East Sussex region to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required.

Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.

You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.

We would require you to work five days-a-week, term time only, with a pro rata holiday entitlement. If you would prefer part-time only employment (minimum of three days a week), this can be negotiated.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

• Level 6 (or above) Careers Guidance Qualification
• In possession of a full, clean UK Drivers Licence with access to your own vehicle

Essential Criteria

• Experience of delivering CEIAG in schools / colleges, face-to-face with young people Enthusiasm
• A willingness to deliver activities during school timetables; occasional evening events rebalanced via “time off in lieu.”
• Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
• Adept at juggling activities and travel, emails and routine project admin; balancing school site work with homebased preparation and admin
• Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
• A commitment to undertake all necessary training for the role

Employee Experience

A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the East Sussex area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.

CXK employee benefits include:

• CDI and professional register membership (RCDP) paid for by CXK
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Ongoing

Application review date: Ongoing

Interviews dates: From: Ongoing

Useful Information

Should you wish to have an informal conversation before submitting your application, please contact recruitment AT cxk dot org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

All applications must be submitted online via our portal.