Data manager jobs in mortlake, greater london

Role purpose
Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans.

The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc.

The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager.

The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Key Responsibilities

• Triage, onboard and support a caseload of 15-20 individuals
• Triage and support individuals dropping into the service for household / cost of living crisis support
• Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations)  
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals’ behalf
• Complete emergency applications and grant applications
• Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management
• Provide housing, general money and debt management advice
• Provide information on employment opportunities and training support for clients
• Where appropriate, source warm goods for those in need
• Engage in outreach within the borough to encourage referrals and promote the service
• Signpost to other relevant services in the borough, or further afield
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
• Provide updates and feedback to the broader teams
• Engage in multi-disciplinary meetings, both internally and externally
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
• Record the results of outcome assessments and satisfaction surveys on the Views databases
• Work in line with triage procedures and use the referral process when referring cases to external organisations
• Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
• Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams)
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice and information
• Experience of managing complex cases and autonomously managing a caseload
• Experience of working with multiple agencies and attending multi-disciplinary meetings
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
• Experience with de-escalation, recognising and mitigating risks
• Experience of working with challenging behaviour 
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery 

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening and liaison skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – individuals with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload

Desirable

Lived experience of mental health problems, and of using mental health services

Harris Hill is working with a national charity to recruit an Insurance Officer.

This varied and rewarding role sits within the Legal team and will play a vital part in ensuring the charity meets its legal and regulatory responsibilities across insurance, fleet management and data archiving

Location: London/Hybrid (*Colchester/Hybrid option available soon)

Salary: £40,000

The Role

You’ll manage the charity’s insurance programme, oversee the vehicle fleet and fuel card schemes, and maintain robust archiving systems. The role also supports policy development, risk management, and training initiatives, working closely with colleagues and external providers.

About You

We’re looking for someone with:

• Knowledge of insurance, compliance and risk management
• Experience in fleet or asset administration
• Understanding of archiving and data protection requirements
• Strong organisational and communication skills
• Proficiency in Microsoft Office and databases
• A relevant degree or professional qualification (or equivalent experience)

This is an excellent opportunity for a detail-focused professional to make a real impact within a respected charity, ensuring key operations run smoothly and in line with regulatory standards.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Individual Giving Officer (Maternity Cover)

Location: London/Hybrid

Department: Group Marketing and Communications

Contract type: Fixed Term Contract

Hours: 35 (Full time) - Part time 28 hours considered

Salary: £30,000 - £35,000 per annum depending on skills and experience

Join us as an Individual Giving Officer and help raise vital funds to support Big Issue vendors across the UK.

At Big Issue Group, we're on a mission to end poverty through innovative social enterprise. You'll know us best for our iconic magazine sold by vendors on streets nationwide – but we do so much more than that.

We create opportunities for the 14.5 million people living in relative poverty in the UK to earn, learn and thrive.

As our Individual Giving Officer, you'll be at the heart of raising unrestricted funds that directly support our work with Big Issue vendors and our broader poverty-fighting initiatives. This isn't just about fundraising – it's about connecting with people who share our vision and want to be part of the solution.

Your day-to-day will involve developing and running campaigns that recruit new supporters and keep our existing donors engaged across multiple channels. You'll get to work closely with our vendors and support teams to uncover the powerful stories that show the real impact of people's contributions – then craft these into compelling content that inspires others to get involved.

We're looking for someone who can think creatively about income generation, manage the production of supporter materials, and dive into the data to see what's working. You'll be collaborating with colleagues across the organization and working with various stakeholders to make sure our message resonates with supporters.

This role comes with ambitious growth targets, and you'll play a crucial part in helping us reach them. If you're passionate about using storytelling to drive social change and want to directly support the vendors and communities we serve, we'd love to hear from you.

We are looking for this role to ideally start early November.

Salary and Benefits offered

• Salary - £30,000 - £35,000 per annum - for full time.
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Access to Blue Light Card benefits scheme.
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details

This role is based at the Big Issue Groups Head Office at Finsbury park with Hybrid Working available.

Closing date - 12th September 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, the Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now the Big Issue Group consists of the Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Impact Ltd.

REF-223 692

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:
Working closely with our Senior People Advisor and People Manager, you'll play a key role in delivering day-to-day HR support across the full employee lifecycle. This is a full-time role, mainly based on-site at Shakespeare’s Globe with the flexibility to work remotely two days a week.

You'll be a go-to person for both employees and managers, offering friendly, coaching-style support on everything from day-to-day queries to more complex employee relations matters. You’ll also take the lead (or lend a hand) with ER cases, make sure our employee records are accurate and up-to-date, and help deliver internal training.

Beyond the day-to-day, you’ll have the chance to get involved in wider initiatives around wellbeing, inclusion, and organisational development, helping us create a great place to work.

The skills:
The ideal candidate will have some experience working in the human resources function in any capacity with an eye for detail, and organisation. We’re looking for someone who enjoys working with others, with good written and verbal communication skills. The person in post will enjoy following tasks through, have the ability to manage their time efficiently and adapt a proactive approach to working. This role suits an individual with an existing career in the HR field or has an interest in exploring a career in HR.

The team:
At Shakespeare’s Globe, we believe that people are at the heart of everything we do-on stage, behind the scenes, and beyond. Our People & Culture team is here to create an inspiring, inclusive, and supportive environment where everyone can thrive and bring their best to this unique and vibrant space.

From bringing our People Strategy to life to making sure everyone gets paid on time (very important!), we keep things running smoothly while championing equity, belonging, and wellbeing. We’re not just about policies and processes-we’re about people. We collaborate across the Globe to design and deliver high-impact initiatives that help our incredible teams flourish.

If you’re passionate about making workplaces extraordinary, love working in a creative or enjoy being the structure behind the creativity, and ever-evolving environment, and want to help shape the future of this iconic space, we’d love to have you on board!

Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Benefits:

• Discount in the Globe shop and onsite restaurants/cafes
• Staff discounts via My Globe perks and better Bankside Buzzcard
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme and 24/7 virtual GP service
• Enhanced maternity, paternity, adoption, and shared parental leave and pay
• Life assurance scheme
• Rental deposit scheme
• Season ticket loans
• Eye test voucher scheme
• Flu vaccination scheme
• Cycle to work scheme
• Enhanced employer pension contributions after 12 months service.

To apply:
Please download the job description from our main jobs page. To apply, please complete the online application form by 10am on Monday 15th September 2025.

We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. 

Please note that we may close this advert early, once a certain number of applications have been received.

Job Description

Job Title:Community & Events Fundraiser 

Reports to:Fundraising Manager

Location:Hybrid & Borough High Street, London SE1 (2 days a week in the office)

Salary:                £31,000 

Contract:Permanent

Hours:35 hrs per week. Office hours are 9 – 5 

Background and purpose

We are the only UK-wide charity for everyone affected by a genetic and acquired bleeding disorder. 

At the Haemophilia Society (THS) we want to empower everyone affected by a bleeding disorder to live life to the full, whatever your stage in life.

One in 2,000 men, women and children in the UK have a diagnosed bleeding disorder, which are a group of conditions, including haemophilia and von Willebrand disorder, that result when the blood cannot clot properly. 

As many as a third of bleeding disorder diagnoses have no known family history and can be the result of a random gene mutation. This means a bleeding disorder diagnosis can come completely out of the blue.

THS brings together people with bleeding disorders and their families to share experiences and understand more about how to live well with a bleeding disorder. Together, we can all make a difference.

What we do:

Support each other

We understand each other. We offer advice and support from personal experience. Our growing community is there for each otherbecause we’re in it together.

Raise awareness

We rally together because every little thing we do makes a difference and gives hope to people living with a bleeding disorder.

Make a lasting difference

We influence and advocate on what matters to our community. Health and social care policy, access to treatment and much more.

What we offer:

Competitive Salary

Generous Pension Contribution Agile Working

25 days’ holiday (pro rata) plus an additional day for each year of service up to 5 years

Well located office very close to Borough Market.

About the role

We’re incredibly lucky to have a generous and dedicated community who are always looking for new ways to support our work. We are looking for a passionate fundraiser who can take ownership of our community fundraising and empower our members and supporters in their fundraising ventures. You’ll act as the face of THS for people looking to raise money in a variety of wonderful ways – ensuring they have what they need to be as successful as possible. This will include managing a number of key events such as the London Marathon, Ride London and Swim Serpentine. 

This role would be ideal for someone with 2-3 years’ experience and looking to take the next step in their fundraising career. As part of a small team, you’ll be excited about getting involved in all areas of community and events fundraising, building relationships with our members and driving our fundraising strategy forward. 

The purpose of the role is to:

Community Fundraising

·Supporting and running the community fundraising activities - engaging our centres, signing up new members, stewarding our donors, being the key point of our enquiries

·Organisation and delivery of mass participation events

·Providing guidance and supporting participants in promoting their efforts on social media

·Spotting opportunities for business development with organisations

• Provide guidance and support for supporters undertaking community fundraising and act as a key first point of call. Developing and improving the supporter journey with new materials.
• Organise and project manage events and fundraising campaigns. Add new fundraising campaigns and events to the calendar.
• Develop key materials needed to promote events and fundraising campaigns. Source case studies we can use to promote events, as well as the charity and use them in publications and socials.
• Keeping up-to-date records and giving timely recognition of donations using our CRM system
• Creating fundraising communications to encourage greater participation, working with our Communications Officer and liaising with members and volunteers. 
• Working to strict deadlines to ensure that fundraising activity is widely promoted and the success of fundraisers is celebrated to encourage greater take-up of fundraising activities. 
• Representing the charity at events hosted by community and corporate supporters. Representing the charity at services events promoting fundraising.
• Showcasing the work of the organisation and speaking confidently at events about our work to connect fundraisers to our cause and encourage fundraising.
• Developing engaging national fundraising campaigns.
• Thinking creatively, developing action plans and budgets to support national campaigns like World Haemophilia Day and TalkingRed. You will be able to understand the diverse needs and abilities of our community and create accessible fundraising initiatives that work for a geographically dispersed supporter base.
• Understanding and maintaining relationships with external suppliers for fundraising e.g. Great North Run, Just Giving, London Marathon etc. to ensure that we are abreast of any new trends and developments, or promotional opportunities.
• Working on two annual appeals, helping sourcing case studies and overseeing thanking process

Social Media

·Use our social channels to support your work 

·Monitoring social media accounts

·Keep on top of social trends particularly around fundraising 

·Creative flair to create compelling content for marketing/comms/campaigning

• Work with our Marketing Manager to develop social media to support fundraising, including promotional videos and graphics.
• Produce content for social media, e-news and the website. Adding materials to the webpage promoting other ways to support us – COTY, payroll giving, legacy and in memory giving.

Person Specification

Experience, Qualifications

Essential qualities, skills and experience

• Experience of organising and supporting events and/or community fundraising in a voluntary or paid role.
• Excellent organisational skills and ability to plan ahead, keep records, manage deadlines, prioritise workload and maximise your use of time.
• An outgoing, enthusiastic and helpful personality.
• A creative approach to fundraising and events. 
• Great customer service skills, the ability to recognise and meet the needs of individuals and to manage expectations when required.
• Excellent written and verbal communication skills.
• Numeracy and the ability to understand basic financial information.
• Ability to work in a team as well as to use individual initiative and judgement.

• Good level of IT literacy, including a good knowledge of standard business software, Google Suite and social media.

• A commitment to the vision and values of The Haemophilia Society
• Experience in using CRM systems.

Desirable qualities, skills and experience

• Completion of a professional fundraising programme or training course.
• An understanding of long term health conditions, their impact on patients and families, and how being affected might act as a motivation for fundraising.

·Experience of managing a charity’s accounts for fundraising suppliers like Just Giving or other fundraising sites. 

·A good knowledge of data protection (GDPR) legislation and good practice in information management.

·Well-developed IT skills with the ability to write engaging content for the website and social media.

• A good understanding of safeguarding principles when working with vulnerable people and the need for professional boundaries

·Ability to gain the trust and confidence of members and supporters.

·Excellent project planning skills and ability to work on cross-organisational projects from design to delivery.

Personal qualities

·A warm, compassionate and empathetic personality with the ability to develop positive relationships with people from all backgrounds including members and health professionals.

·Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and The Society.

·Enthusiastic and fun with drive and determination to meet targets.

·Good attention to detail and accuracy in preparing communications and events. 

·A highly motivated, supportive and collaborative team worker. 

·Values-driven with a proven commitment to social inclusion and equal opportunities.

Other requirements

• Must be prepared to occasionally travel throughout the UK and to work varying hours including evenings and weekends as required.
   
• Due to the nature of our work with children and vulnerable adults, this role will require a DBS check and checks on previous employment.

The Haemophilia Society are an equally opportunity employer.

Careers4Change is delighted to support Responsible Finance in their search for a Project Support Officer

Role Purpose:

About Responsible Finance:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking an exceptional candidate to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our wider and growing member base. You will support Programme Managers to effectively deliver key projects within both the Capacity Building programme and more broadly support our small team to deliver outstanding service to CDFIs across the personal, micro, business and social enterprise lending sectors. The role requires some working with our members and stakeholders and strong levels of versatility and flexibility to deliver outstanding results.

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.

The Role

The Project Support Officer will assist in the delivery of key projects and support the Programme Director and Programme Managers in ensuring the smooth running of a Programme Management Office (PMO) at Responsible Finance.

The role holder will support the timely and quality delivery of projects and programmes, including playing a key role in producing timely information and reports, and ensuring the smooth running of programme meetings and boards.

Just as importantly the role-holder will also support the wider Responsible Finance team to deliver key projects and ongoing support to our members and provide high quality administrative support where required.

The role-holder will also be responsible for ensuring that Responsible Finance’s onboarding process is followed for all new CDFIs, to ensure that they receive high quality and timely support at the start of their membership.

Key Responsibilities:

• Supporting aspects of Responsible Finance’s communications activity including generating content for and distributing the member newsletter, as well as supporting the effective delivery of events and website updates.
• Ensuring the smooth running of an important and high-profile bank referral pilot project, monitoring email referrals and data entry with a high level of attention to detail, accuracy and timelines.
• Assisting in the delivery of key work streams and projects, including the monitoring and reporting of grants to support capacity building.
• Supporting Programme Managers to monitor project progress, produce and maintain high-quality project documentation (plans, risk and issues registers, etc.) to support effective delivery.
• Supporting the effective and smooth running of project and programme meetings across Responsible Finance, including schedule and arranging, developing documentation, and effective minute taking.
• Supporting aspects of Responsible Finance’s operational and policy function including; record keeping updating of the CRM system, and, assisting with the collection, analysis and presentation of data from multiple sources as required. (For example, to support our annual impact reporting exercise).
• Supporting the Programme Director and Programme Manager with the collation and development of reports for grant funders, and Responsible Finance boards.

This is a varied and dynamic role, working closely with our members and a range of high-profile external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post which are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential:

• Strong and proven experience as a project support officer/co-ordinator providing high quality support across multiple projects at once.
• Experience in the generation and updating of online content using tools such as WordPress, Canva, SurveyMonkey etc to develop high quality web and social media content.
• Strong all-round administrative support skills, fluent with standard Office applications such as Word, Excel, Teams with an ability to quickly learn new technologies and applications.
• Able to work with minimum supervision in a fast-paced environment.
• Strong communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Strong interpersonal skills and comfortable dealing with members and stakeholders with a proven ability to manage multiple stakeholders and get information needed from busy people.

Desirable:

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience of using project management tools (e.g. Microsoft Project, Clickup) and techniques, and of developing and maintaining project and programme documentation.
• Experience supporting and co-ordinating the delivery of online and face to face events.
• Experience of creating and delivering presentations.
• Experience in developing graphics/infographics using apps such as Canva.
• Experience supporting research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful.

​Reporting To: Programme Director

Contract:FTC to Dec 2026

Salary: £26,000-£30,000

Date Closes: 15th September

How to Apply

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

Please send your CV and responses to the following questions to Careers4Change using the upload boxes below.

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• You need to organise a programme board meeting, develop the agenda, and take minutes. However, several key stakeholders have conflicting schedules. How would you ensure the meeting is effectively scheduled and all necessary information is captured and communicated?
• You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesising it, and writing up a report.
• You are assisting in the delivery of a key project that involves awarding and monitoring grants for capacity building. Midway through the project, you notice that one of the grant recipients is not meeting their milestones. How would you address this issue to ensure the project stays on track and the grant recipient meets their obligations?

We're looking for someone who is committed to taking our supporters on journeys which inspire them to help people living in extreme poverty fulfil their God-given potential. Is that you?

Our vision is to see people freed from poverty, living transformed lives, and reaching their God-given potential. To make that vision a reality, we are growing a global community of people who want to tackle extreme poverty, and who will be invited to give, pray, campaign, volunteer and make lifestyle changes, partnering with Tearfund in this vision. 

As Marketing Executive - Supporter Journeys, you will be responsible for the delivery of supporter journey activity, planning and executing individual and church supporter journey activities across various channels, including direct mail, telephone, and digital.

Do you have the following experience?

• Delivering marketing/supporter engagement campaigns across multiple channels including direct mail, email and telephone.
• Knowledge of CRM systems and how to use data to design and monitor performance
• Project managing efficiently and communicating clearly with multiple stakeholders
• Monitoring and evaluating campaigns and adopting a test and learn approach

Do you have the following skills?

• Ability to see through projects from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Highly collaborative
• Ability to influence and work alongside senior stakeholders
• Strategic thinking, and desire to drive forward new ways of doing things.

If that's you, we'd love to hear from you!

Hybrid working: This role is eligible for hybrid working and you will be required to work from  Teddington's Tearfund office and from your home by agreement with the line manager. This currently means around 2 days per month working from the Teddington office, with the rest worked from home.

This a full time role 35 hours per week, flexible working patterns may be considered. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

Senior Fundraiser for Trusts and Foundations 2025 

About the organisation 

CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working. Our Strategy, Monitoring Framework and Values were all written with full participation from our group members. 

Our Values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do. 

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do and are proud to receive testimonials from our group members that bring our impact to life.

The Senior Fundraiser for Trusts and Foundations will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, refining a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Senior Fundraiser for Trusts and Foundations will lead on grant writing. 

In the last 5 years, CARAS has had huge success, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious three-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that will launch in September 2025 and guide our current work. 

This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.

You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time. 

This opportunity comes at a very exciting time. CARAS has been piloting a 4 day week from since the 1st of January 2025, meaning that all staff work 20% less time for 100% pay. Full time employees reduced their hours to 4 days per week. We have seen this be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.

We are also preparing for a future in which CARAS continues to grow, mature and develop, standing as a highly respected, impactful organisation with a £1million income by 2028. 

Key info 

Role title: Senior Fundraiser for Trusts and Foundations 

Salary: £37500 p/a 

Hours: 4 days per week at full pay 

Contract type: permanent, full time 

Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service. 

Employee benefits: 

7% employer pension contributions 

Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme. 

Preferred Start date: ASAP, but flexible for the right candidate 

Reports to CEO 

Location:  The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting.  You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.

Equalities Statement. 

As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.

The role: 

The Senior Fundraiser for Trusts and Foundations is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations and will play a key role in budget setting with the Finance Manager and CEO. 

The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, ensuring that teams have the money and resources to have an impact. 

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RESPONSIBILITIES  

Fundraising 

• Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal. 

• Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.

• Research and maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications. 

• Maintain up-to-date records on potential and active funders in CARAS’s database. 

• Ensure compliance with best practice in fundraising including use of data and confidentiality. 

• Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed. 

• Work closely with CARAS leadership to align fundraising priorities with programme plans and organisational growth. 

• Lead on the development of programmatic and core budgets for diverse grant funders. 

• Write and submit high-quality, tailored applications that articulate CARAS’s impact, values and plans.  

• Ensure applications are accurate, persuasive, and meet deadlines and funder requirements.  

• Collaborate with the team to gather supporting information, budgets, and case studies. 

Reporting & Stewardship  

● Maintain excellent records and monitor deadlines for reporting and renewals.  

• Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact. 

• Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence. 

Collaboration with Finance 

• Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent. 

• Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth. 

Governance 

• Contribute to the maintenance of up-to-date policies relevant to the role.

• Attend board meetings as requested to share reports with the Board on fundraising.

• Work closely with the Treasurer and the Finance Committee on fundraising strategy. 

Cross-Organisational Contribution  

● Coordinate annual impact reporting, including data analysis, case studies, and visual storytelling.  

● Build strong internal relationships and stay connected to CARAS’s work by attending occasional programmes, events and residentials.  

● Contribute ideas and support the fundraising team’s broader work (e.g. campaigns, supporter communications).  

● Engage with programme staff to gather stories and data that demonstrate CARAS’s impact.  

● Other duties as may be required from time to time  

IDEAL EXPERIENCE  

• Excellent writing and editing skills — clear, concise, persuasive and adaptable to different audiences.  

• Highly organised, diligent and able to manage multiple priorities and deadlines.  

• Ability to analyse funder criteria and align proposals strategically.  

• Strong team player, willing to engage with programme staff, volunteers and community members to understand and communicate CARAS’s work.  

• Strong relationship-building skills, with the ability to engage funders and supporters with warmth and professionalism.  

• Commitment to ethical fundraising practices and compliance with UK fundraising regulations.  

• Personal or professional understanding of issues affecting people from refugee backgrounds.  

• Passion for CARAS’s mission and commitment to centering people with refugee backgrounds.  

• Proven experience of fundraising or business development successfully raising income from a range of sources. 

• Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated. 

• Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations. 

• Confidence working with numbers and developing programmatic and organisational budgets. 

• Experience collecting and analysing data. 

• Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work. 

• Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.

• Proven experience in creating budgets, forecasting income, analysing and extracting data for reports. 

• Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants. 

• Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams. 

• A confident and charismatic communicator. 

• Commitment to upholding CARAS’s values in all your work. 

Desirable  

• Experience in co-designing services or ideas with a community. 

• Experience or knowledge of issues affecting refugees and asylum-seekers. 

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To apply. 

Please complete our application form and return it by email.

We do not accept CVs or covering letters. You must include all details within the form.

Deadline: 9am, 10th September 2025. 

We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration. 

Interviews will take place in-person at our offices in Tooting the week beginning 22nd September. They will include interview questions, a presentation, and a short skills test.  

We will share interview questions with selected candidates ahead of time. Should you need other adjustments, you can request these when you are invited to interview. 

Are you a talented HR professional with an interest in international development and global affairs?

Do you want to work with one of the largest and most innovative NGOs in the world, one which is was born in, and is led from, the Global South?

Part of the global BRAC family, BRAC Europe is looking for an experienced HR business partner to join our team of approx. 20 staff as we embark on a new growth strategy in Europe.

This newly created role will be responsible for all aspects of HR, reporting to the Director of Finance and Operations.

The role will suit a self-starter who is as equally at home handling strategic issues such as compensation and benefits or organisational culture, for example, as they are managing the details of, say, a recruitment process or ensuring our HR policies remain legally compliant.

Please note this role is being offered on a part-time (0.6 FTE) basis.

We’re looking for a proactive individual who is passionate about volunteering to join our team. Our Volunteer Coordinators are responsible for co-ordinating volunteer recruitments, providing volunteer management advice and guidance to staff who work with volunteers, and establishing positive relationships with volunteers to ensure they have a fulfilling volunteer experience at Battersea.

As well as administration and support, this role also has the opportunity to work on projects to improve our volunteer programme at Battersea.

This role will work directly with cattery volunteers at Battersea London. We work on a hybrid working rota of 3 days in the office, and 2 days from home per week. There may be the need to work on a weekend day on occasion.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate an onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause. As our Volunteer Coordinators support our onsite volunteers, the expectation in this role is to spend 3 days of every week onsite.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 14th September 2025
Interview date(s): 22nd/23rd September 2025

For full details on the role, please download the recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Director of Income Generation & Marketing will lead the design and delivery of an ambitious, innovative, and sustainable income generation and marketing strategy. This role is responsible for significantly growing Muslim Aid’s financial resources, enhancing its brand presence in the UK and internationally, and expanding its footprint in new and emerging economic markets, ensuring all activity is firmly aligned to Muslim Aid’s mission and values.

The Director will drive high impact fundraising initiatives across multiple channels, working closely with Country Directors, global teams, and other SLT colleagues to unlock new funding opportunities, diversity income streams and maximise donor engagement. They will cultivate strategic partnerships with corporate, institutional, and philanthropic stakeholders, while ensuring the highest standards of compliance, governance, and ethical fundraising practice.

This is a result driven leadership role, accountable for delivering measurable income growth, strengthening market positioning, building and developing a high performing team, and ensuring Muslim Aid’s brand and fundraising activities are aligned with organisational priorities and global impact goals.

About the Role:

1. Lead the development and delivery of a bold, multi-channel income generation strategy planning philanthropy, digital, institutional, corporate, and brand led campaigns that drives ambitious, measurable growth and long-term sustainability.
2. Provide strategic oversight of all fundraising activities, ensuring quality, compliance, and consistency with global standards, organisational policies, and ethical fundraising practices.
3. Lead the design and delivery of innovative, results-driven fundraising campaigns across public, major donors, institutional, corporate, volunteer, and digital channels, ensuring measurable growth and strong return on investment.
4. Provide strategic leadership in cultivating, creating, and establishing high-value relationships with individuals, foundations, corporates, and institutions, ensuring alignment with Muslim Aid’s values and long-term organisational priorities.
5. Provide strategic leadership to the Income Generation & Marketing team, building a high performing, motivated, and accountable workforce.
6. Lead the development and management of multiple departmental budgets, including financial planning, resource allocation, forecasting, invoicing, and payment processing, ensuring optimal use of funds aligned with organisational financial goals.

About You:

To be successful in this role, you will need:

1. Degree or higher in Business Administration, Marketing, Fundraising, or a related field.
2. Extensive senior level experience leading fundraising and income generation in a nonprofit or international development context.
3. Proven track record of designing and delivering multi-channel fundraising strategies that drive significant income growth.
4. Deep knowledge of institutional fundraising, major donor, corporate partnerships, digital fundraising, and philanthropic sectors.
5. Exceptional leadership skills, with ability to inspire, develop, and manage high-performing teams.
6. Outstanding communication, negotiation, and influencing skills across diverse stakeholders and cultures.

Why you should apply:

Join Muslim Aid as the Director of Income Generation & Marketing and play a pivotal role in shaping the future of our fundraising and brand presence on a global scale. This is a unique opportunity to design and deliver an ambitious strategy that will drive sustainable income growth, diversify revenue streams, and expand Muslim Aid’s reach into new and emerging markets. You’ll lead innovative fundraising initiatives across multiple channels, build high-value partnerships with corporate, institutional, and philanthropic stakeholders, and ensure our marketing activities elevate Muslim Aid’s visibility and impact. If you’re ready to deliver measurable results, expand global opportunities, and help secure the resources needed to transform lives and communities in need, apply now to be at the forefront of our mission.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

ROLE DESCRIPTION  

As Finance and Operations officer, you will report to the Operations and Systems Manager and will be a key member of the Operations team. This role is vital to the support of the wider organisation, being the go-to person for financial, HR and IT enquiries. 

In this role at Get Further, you’ll have the opportunity to build on your operational experience within a dynamic and mission-driven charity. No two days are the same, you'll play a key role in supporting day-to-day operations while contributing to a range of projects that help drive our work forward. This is also a chance to shape your own development, gaining valuable insight and skills as you grow within the role. 

Finance Administration 

• Manage day-to-day bookkeeping using Xero, including importing and coding invoices for approval, raising sales invoices, and supporting bank reconciliation. 
• Prepare and issue contracts and invoices for colleges, freelancers, and central team members. 
• Manage credit control by coordinating weekly payment runs and liaising with debtors to ensure timely payment. 
• Prepare monthly payroll submissions, including reconciling tutor hours, holiday pay and training. 
• Support the preparation of monthly management accounts and financial reports for internal budget holders. 
• Assist with compiling financial information for the Fundraising Team as required. 

HR and Policy Administration 

• Help maintain our policy library, ensuring all charity policies remain compliant and up to date. 
• Keep the Employee Handbook current, reflecting the latest internal policies and procedures. 
• Assist the Operations & Systems Manager in planning and delivering our termly Team Days. 
• Coordinate staff benefits, including the Employee Assistance Programme (EAP), staff training, pensions, Access to Work applications, and workstation assessments. 
• Working with Hiring managers for the central recruitment process to advertise roles, coordinating interviews and communications with applicants. 
• Onboard new starters, conducting all pre-employment checks, organising computers and equipment, arranging access to systems etc. 
• Managing reference requests for past tutors. 

IT and Equipment management 

• Support the Operations & Systems Manager in maintaining oversight of IT hardware, phones, and other equipment – including managing logistics and phasing out older kit. 
• Act as the first point of contact for the team on IT matters, liaising with our external IT provider and tracking outstanding tasks and support hours used. 

Office tasks  

• Liaise with the Charity we share offices with regarding office facilities and help maintain office supplies and equipment levels. 
• Manage keyholder records, ensuring an accurate log of staff with key and fob access to the office. 

General Administration 

• Monitor and respond to shared mailboxes, ensuring timely and appropriate handling of enquiries or redirecting them as needed. 
• Provide additional programme support where required – including booking conferences and ordering printed materials or resources. 
• Respond to internal queries and offer cross-team support on financial, HR, and IT matters.

For the full breakdown of responsibilities and personal specification, please see the recruitment pack.

Project and Policy Officer

Job Description and Person Specification

Job title Project and Policy Officer

Hours 35 hours per week

Salary £27,000

Location Hybrid

Reports to Policy Manager

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person-centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with ill health and groups who experience inequalities

· Finding common cause across communities and conditions by working with member charities and those they support

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

· Working flexibly across National Voices organisation to deliver high quality and high value projects and outputs that advocate for our members’ needs and those they represent

The Role

The purpose of the Project and Policy Officer role is to:

• Provide vital project management support to substantial and often fast-paced projects that National Voices runs across its whole organisation including the policy and external affairs team and the evidence and improvement team
• Assist senior members of the policy team to develop policy projects and outputs which support the adoption and spread of equitable and person-centred health and care services.
• Work with voluntary sector organisations and people with the greatest health and care needs to ensure they are engaged in National Voices’ work

Responsibilities

Project organisation and administrative

· Support and coordinate the project management of significant projects, across the whole organisation including the policy and external affairs team and the evidence and improvement team. 

· Maintain records of activity, finances and minutes etc as required.

· Lead on collating evidence of activity and its impact to support evaluation.  

· Support the planning and facilitation of online and in person events such as working days and webinars.

· Support stakeholder management, particularly via email and diary management using electronic systems.

· Maintain lists of stakeholders and contacts to aid dissemination and networking.

Insight, engagement and communication

· Work with voluntary sector organisations and people with the greatest health needs in the coordination and support of workshops, focus groups and in-depth interviews.

· Read and analyse the influencing work our members do (reports, events) and share content with the National Voices team, spot and make connections.

· Connect with policy and influencing colleagues in member organisations, sharing our work with members.

· Work with senior members of the team to deliver timely and effective Heads of Policy meetings and Members’ Briefings on strategic topics within health and care.

· Identify, monitor and evaluate policy issues and assist senior members of the team to formulate and draft new policy positions, consultation responses, reports, briefings and other policy and public affairs documents that capture agreed positions.

· Support and develop the communication of project outcomes and outputs working closely with National Voices Policy and Communications manager.

General

· Support National Voices on a wider set of activities where required in response to capacity or demand.

· Assist senior members of the team on a range of short-term and long-term policy and insight projects, and scoping and developing ideas for future projects.

· Support good project, financial and data management.

· Take a pro-active approach to including our members and people with lived experience in all areas of our work.

· Follow processes set out to measure, monitor and communicate the impact of our work.

· Contribute to the team’s planning activities and undertake other relevant duties as appropriate.

Person Specification

Values, attitudes and behaviours

· Passionate about National Voices’ mission and work.

· Proactive, flexible and responsive that enjoys the challenge of working cross-organisationally and on simultaneous projects

· Comfortable working in a team, and across organisational teams, as well as under own initiative.

· Able to think and act creatively to solve problems and challenges.

· Committed to reducing inequality and embracing diversity.

· Calm under pressure and able to work to tight deadlines.

· A self-starter with drive, ambition and a creative approach.

· Comfortable with a range of views and perspectives and keen to make connections and build relationships.

Skills and abilities

· Excellent relationship and stakeholder management skills.

· Strong communication skills, used to speaking with a wide range of people.

· Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.

· Experience of creating, preparing for and facilitating events and workshops.

· Proactive and able to anticipate, plan and prepare in advance of requests.

· Strong listening skills and ability to identify themes within interviews, focus groups and workshops.

· Strong IT skills including Microsoft Office programmes, Hubspot, online conference/meeting software and more.

· Experience of working under pressure and to deadlines in a high performing team.

Experience, knowledge and understanding

· A good understanding of the health policy landscape, how health and care are commissioned, regulated, funded and delivered in England and/or a good understanding of the policy issues relevant to health and care charities.

· Experience of communicating with people and organisations to ensure projects meet agreed milestones

· Value listening to people with experience and the benefit of a diversity of views

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time.

We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Equality and inclusion

As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.

We currently have an under-representation from people from racial and ethnic minority backgrounds, people who identify as LGBTQ+ and disabled people and so would particularly welcome applications from people from these groups.

We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.

We have a range of benefits in place to ensure everyone can thrive, for example:

· We are a Disability Confident employer

· We offer enhanced parental and sickness leave

· We offer flexible working wherever possible

· We provide our employees with an annual wellbeing allowance

· And much more

Find out more: Our Benefits and Workplace Policies.

How to apply

Please apply by 12th September 2025. We will let you know the outcome of your application by 16th September. Interviews will be held on 23rd and 25th September online

Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application. If also ask you fill in an equality monitoring form, if you choose to do so these responses will remain anonymous.

If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with our Director of Finance and Operations, Matthew Haslehurst, email can be found on our website or JD PDF below.

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

• Provide day-to-day supervision, guidance and emotional support to helpline advisors.
   

• Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
   

• Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
   

• Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
   

• Coordinate rotas and ensure adequate shift coverage.
   

• Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
   

• Promote staff wellbeing and implement trauma-informed approaches in staff support.
   

• Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
   

• Lead on service improvement by identifying trends, risks, and areas for development.
   

• Monitor and analyse service data to contribute to internal reviews and funder reporting.
   

• Ensure compliance with data protection, confidentiality, and safeguarding standards.

• Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
   

Person Specification:

• Supervisory or senior experience in helpline, casework, or support services.
   

• Proven ability to provide emotional and professional support to frontline staff.
   

• Experience in handling safeguarding referrals and risk assessments.
   

• Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
   

• Strong understanding of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.
   

• Excellent interpersonal, leadership, and communication skills.
   

• Strong organisational skills and ability to manage competing priorities.
   

• Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
   

• Experience in monitoring, evaluation, or impact reporting is desirable.
   

• Commitment to equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.