Data operations lead jobs in england, united kingdom

A home is the foundation for everything. Join SPEAR’s Housing First team in Tower Hamlets and help people who’ve experienced rough sleeping to secure and keep a safe, permanent place to live.

Location: Tower Hamlets, London
Salary: £33,364 per year 
Hours: 37.5 per week, Monday to Friday

As a Housing First Worker, you’ll:

• Build trusting relationships and provide flexible, one-to-one support.
• Work in partnership with the London Borough of Tower Hamlets and local agencies to help people stay housed, improve their wellbeing and feel part of the community.
• Respond to changing priorities and manage situations as they arise, making sure services reach those who need them most.

What we’re looking for
You’ll bring experience of supporting people affected by homelessness or other complex challenges, plus the empathy, resilience and practical skills to make a lasting impact. You’ll know how to build rapport, plan support, and work collaboratively with housing and health services.

Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support—so you can thrive while helping others do the same.

Your Benefits

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

SS Great Britain Trust

Head of People

£42k-£44k

Hours: 36.25/5 days per week, with hybrid working (3 days per week in our Bristol office)

The SS Great Britain Trust is a pioneering and ambitious organisation with a proud history and a bold future. Our people (that’s our staff and volunteers) are at the heart of everything we do, shaping visitor experiences, safeguarding heritage, and ensuring we deliver on our mission.

We are seeking a strategic, empathetic, and visionary Head of People to join our senior leadership team. This is not just a role about HR systems and compliance (important though they are); it’s about shaping our culture, championing inclusion, and ensuring every person who works with us feels valued, supported and able to thrive.

This is an exciting moment to join us. You will play a central role in building organisational resilience, leading change, and ensuring the Trust continues to be an inspiring and supportive place to work.

Who We’re Looking For

We are seeking candidates who want to champion an inclusive, collaborative, high-performing culture. You will shape and deliver the Trust’s People strategy, embed diversity, equity, inclusion and belonging across the organisation, and provide expert guidance to our managers, building their confidence and skills. With 60 employees working at the Trust the successful candidate will need to have outstanding attention to detail to fulfil our People operations, as well as the ability to develop and implement strategies that deliver cultural and organisational change.

This is an incredible opportunity to shape the People culture at a leading independent and iconic museum, based in the centre of Bristol.

We offer competitive staff benefits, a range of family friendly, inclusive employment policies, flexible/hybrid working arrangements and services to support staff wellbeing. We are also proud to be a Living Wage Employer.

How to Apply

Please go to our website and download an application form.  Completed application forms to be sent to 

Closing date for applications:  Midday, Monday 6th October 2025

Interview date: First Interviews will be held on site on Monday 13th October 2025.

SS Great Britain is committed to diversifying our audiences and workforce. We actively encourage applications from candidates from groups under-represented in our organisation including; Black, Asian and minority ethnic, Disabled people.

All full time posts can be considered for job share

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation. 

We want a Welfare Benefits Caseworker to join our small but dynamic Advice team.  We hold the Advice Quality Standard (AQS) in the Welfare Benefits Casework Level category, and you will be integral to ensuring the ongoing quality of the service provided. You will also contribute to the exciting work that we do with other advice organisations, local MPs and councillors to influence change and policy in the social welfare system.

Advice is a vital service for Disabled People. By joining our team, you will be at the forefront of the fight for equality and justice, as well as supporting Disabled people to claim benefits they are entitled to.

dasl’s success comes from the dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we provide, as well as our commitment to investing in and developing staff. We work flexibly between home and our accessible office in Brixton.

Ideally, you will have a minimum of one year’s experience of advising on welfare benefits.

To apply, please submit the Application Form.

We strongly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call. 

Closing date: 5pm on Friday 17th October 2025

First stage interviews: Thursday 30th October (online)

Second stage interviews: Tuesday 11th November (in-person)

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

The Programme and Impact Manager oversees the delivery and development of Kinetic Foundation’s partner-funded programmes and workshops, focusing on personal development activities, community programmes, and impact recording and reporting, ensuring robust data management and safeguarding compliance.This dynamic role requires a flexible, organised individual passionate about youth development and social mobility.

KEY RESPONSIBILITIES

Personal Development Activities 

• Manage, implement, and evaluate partner-funded programmes and workshops to enhance participants’ social-emotional skills, resilience, and employability. 

• Coordinate with external deliverers, funding partners and schools to schedule and deliver workshops for 16-19-year-olds. 

• Manage programme budgets, monitor expenditure, and ensure cost-effective delivery in collaboration with partners. 

• Ensure workshops address barriers to success aligning with the Foundation’s impact framework. 

Community 

• Oversee HAF programmes, to support recruitment and awareness of the charity in KS3 and KS4. 

• Manage food deliveries, staffing, budget awareness etc. for HAF programmes as well as completing the end of delivery reports and evaluations required. 

• Communicate with participants, parents/carers, schools, and stakeholders to promote programme accessibility and engagement. 

• Maintain and update the CRM and master calendar to ensure all community programme events and opportunities are scheduled and communicated effectively. 

Impact Recording and Data Management 

• Oversee the collection, cleaning, and analysis of programme data to ensure robust, GDPR-compliant records of participation, outcomes, and impact. 

• Conduct pre- and post-intervention monitoring and exit route tracking to measure long-term impacts, such as transitions to employment, training, or university. 

• Develop quantitative and qualitative reports to communicate impact to funders, senior management, and trustees, using data visualisation techniques where possible. 

• Implement the Kinetic Impact Framework across all programmes to ensure consistent evaluation and continuous improvement. 

• Work alongside the COO to keep CRM up to date with participant numbers on the programme.

• Maintain up-to-date knowledge of youth unemployment, NEET status, and social mobility trends to inform programme design and reporting. 

Team Collaboration and Management 

• Manage the Youth Engagement Officer through weekly meetings, ensuring alignment with programme goals and participant needs. 

• Collaborate with the COO, marketing, and fundraising teams to align programme delivery with organisational objectives and funding requirements. 

• Support the wider team by attending events and opportunities linked to Kinetic Futures and community programmes, ensuring high attendance and engagement. 

Safeguarding – Kinetic Futures 

• Ensure all programmes, workshops, and events comply with the Foundation’s safeguarding policies, including DBS checks and training requirements. 

• Ensure risk assessments and all relevant trip packs are created for any external visits in good time so they can get signed off. 

• Work with the COO to support safeguarding procedures, coordinating to address concerns promptly. 

• Maintain a visible presence at schools and programme sites to promote a culture of safety and accountability. 

Person Specification  

Essential Skills and Experience 

• Passion for the Kinetic Foundation’s vision and mission, with an understanding of the challenges faced by disadvantaged young people in London. 

• Experience managing youth-focused programmes, ideally in education, employability, or sports settings. 

• Proven project management skills, with the ability to implement and evaluate programmes and manage budgets effectively. 

• Knowledge of working in school environments, particularly with KS3, KS4, or post-16 education settings. 

• Strong organisational skills, with the ability to handle multiple projects and meet deadlines. 

• Proficient in Microsoft Office and comfortable using CRM systems for event and data management. 

• Excellent communication skills, both written and verbal, to engage diverse stakeholders, including funders, schools, and participants. 

• Analytical skills to collect, clean, and interpret programme data. 

• Ability to work independently and as part of a team in a fast-paced environment. 

• Commitment to safeguarding and promoting the welfare of young people. 

Desirable Skills and Experience 

• Experience in football or sports-based youth development programmes. 

• Understanding of quantitative and qualitative data analysis and proficiency in data visualisation tools. 

• Familiarity with London’s educational and community landscape, including partnerships with schools. 

• Experience coordinating with funding partners to deliver and report on programmes. 

Personal Attributes 

• Dynamic and flexible, with a proactive approach to problem-solving. 

• Passionate about empowering young people through sport and education. 

• Collaborative, with strong interpersonal skills to build relationships with diverse stakeholders. 

• Detail-oriented, with a commitment to delivering high-quality programmes and accurate data.

MAIN PURPOSE OF JOB:

 To provide excellent support to the Head of Operations and CEO having full regard to the charity’s objectives and priorities at all times, meeting or exceeding the Charities legal, ethical and moral standards. Lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management.  To ensure that you work effectively in terms of daily operations. To build a rapport with our clients in a warm and friendly manner and have empathy with our clients’ needs.  To quickly identify any problems and ensure each conversation is handled in a compassionate manner. 

A good telephone manner is essential, together with excellent literacy, verbal analytical and IT skills, coupled with the ability to work to tight deadlines, often under pressure. To be able to show initiative and a ‘can do’ attitude at all times. You will need to have proven experience with creating video content, along with excellent knowledge of using social media platforms such as Facebook and Instagram

This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence.

MAIN DUTIES AND RESPONSIBILITIES:

i. Carrying out market research, analysing forecasts and performing competitive analysis.

ii. Preparing marketing trend reports.

iii. Supporting the development and execution of The Trust’s marketing and branding strategies.

iv. Actively taking part in marketing campaigns, organising meetings and conferences.

v. Developing original copy for social media platforms, websites and printed advertising materials.

vi. Monitoring marketing industry news and submitting reports on emerging trends to management.

vii. Inform other teams about latest campaign objectives and help deliver content that meets The Trust’s specifications and effectively distribute key information.

viii. Assist with the planning and execution of marketing, branding and advertising strategies.

ix. Have the creativity to develop effective strategies and campaigns.

x. Have excellent communication skills to convey the innovative ideas of The Trust and gauge the need of the audience.

xi. To work closely with the management team to ensure that all the charities goals are met and complete tasks as directed by senior management.

xii. Attend regular meetings with the Head of operations and other members of staff.

xiii. Reporting and analysis of data.

xiv. To consider training needs as and when required to help develop this role.

xv. Throughout the course of your work ensure you record your responses accordingly.

xvi. Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter or social media platform. This will include the upkeep of the charities media/photo library.

xvii. To have flexibility to work additional hours for holiday and sickness cover when directed. This will include IT support and support within the operational department when necessary

xviii. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

xix. Maintain operational standards that meet The Trust’s expectations to always protect the good name by ensuring the highest level of professionalism at all times.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Executive and Finance Officer

We’re looking for a proactive and highly organised Executive and Finance Officer to play a vital role in the operations of Centre for Mental Health.

This varied and interesting role supports our CEO and Board, managing day-to-day operations and taking on key finance and HR responsibilities. This will include financial support: reconciling accounts, processing invoices, supporting our Board by organising meetings and helping with many aspects of recruitment, onboarding and assisting our staff team. In this role, you will be at the heart of our team’s success.

You will need to bring outstanding organisational skills, strong IT ability, and experience in financial processes (with knowledge of Sage 50). Experience of working in a charity is desirable.

About us
We’re Centre for Mental Health. We take the lead in challenging policies, systems and society, so that everyone can have better mental health. We do this by building research evidence to create fairer mental health policy.

By joining our small, friendly and dedicated team, you’ll help us create a fairer society and drive forward sustainable policy change, pursue equality, social justice and good mental health for all. 

The closing date for applications is 7th October 23:59.

Interviews will be held in person at our office in Elephant and Castle, on Tuesday 21 October between 10am and 5pm.

The main purpose of the Administrative Assistant is to provide a welcoming
reception to everyone who uses our public spaces and to provide accurate and
timely administrative support to facilitate the efficient running of our services.
By providing effective administrative support, this role will help to ensure that
the charity’s resources are used effectively to support cancer patients across the
region.

Key responsibilities
Reception Duties
 Greet all visitors and service users in a warm, friendly, and empathetic
manner
 Handle incoming phone calls, emails, and in-person queries with
empathy, professionalism, and confidentiality, responding to questions
or concerns and signposting to appropriate services and colleagues
 Maintain a clean and welcoming reception area
 Provide refreshments for guests and support hospitality for in-house
events
 Manage appointment bookings and room usage for services, meetings,
and events
 Manage appointment bookings for transport, counselling, therapies,
group activities, and support sessions, ensuring schedules are accurate
and up to date, sending appointment reminder calls/texts/letters to
clients as required.
 Coordinate volunteer transport driver and freelance therapist schedules
 Liaise effectively with staff, volunteers, therapists, and healthcare
professionals to ensure that every individual receives the right level of
care and support at the right time
 Maintain clear and accurate records of client interactions, appointments,
and referrals in line with GDPR and safeguarding practices
 Act as a vital communication link between service users and the wider
team, flagging any concerns or urgent needs promptly
 Offer a calm, reassuring presence to individuals who may be distressed,
anxious, or seeking information at a vulnerable time, engaging senior
colleagues, as appropriate
 Open and close patient spaces and set up the centre space for workshops,
support groups and other events.

Administrative Support
 Maintain accurate records and update databases, including service user
information
 Inputting data into relevant systems accurately and in a timely manner
 Assist with preparing correspondence, reports, and materials for
meetings
 Assist in the processing of post, deliveries, and office supplies
 Liaise with volunteers, staff, and external service providers as needed
 Managing the consumables within this patient space and ordering
replacement stock as and when required.
 Provide general administrative support to the wider team as required.
 Take donations in any of the Weston Park Cancer Charity locations
 Arranging room bookings both internally and externally.

Duties
• Report accidents and incidents as per Weston Park Cancer Charity’s policy.
• To be an ambassador for the charity.
• Demonstrate a positive and supportive attitude to staff and volunteers and
uphold the philosophy and values of the charity.
• Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.
• Be proactive with your training and development needs, maintain relevant
professional registrations and adhere to codes of practice.
• Participate in team meetings and events.
• Adhere to all WPCC’s policies and procedures including Health and Safety
regulations, Equal Opportunities and Safeguarding.
The above job description is not an exhaustive list of all duties required of the
postholder.

Who You Are

We are looking for someone with a highly organised and flexible approach to work.
You must possess excellent interpersonal and communication skills with a
high degree of attention to detail. This is a rewarding opportunity to be part of
a team that directly improves the lives of local people affected by cancer.
About you:
 You will enjoy working directly with the public and be empathetic
 Be detailed-oriented and enjoy working to clear and transparent processes
 Able to manage your own workload and priorities to agreed deadlines
 Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives
and values, and to always work in the best interests of the charity.
 Support and encourage harmonious internal and external working relationships
 Make a positive contribution in delivering the charity’s strategy and raising
the profile of Weston Park Cancer Charity

Client Finance Manager

(SEO)

£42,450 - £46,636 (National)

+ £5,000 Accountancy Allowance or £2,500 Part Qualification Allowance

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Client Finance Manager will include:

• Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Hyperion and Excel tools to provide accurate and meaningful financial information
• Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing
• Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations
• Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions
• Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand
• Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied.

Key Skills & Experience 

• Be proficient in Microsoft Excel skills and able to manipulate complex data sets.
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Ideally, have experience in client finance, including reporting to clients, managing systems and processes, working in partnership with clients to deliver results
• Experience with property management systems such as MRI Horizon, Yardi Voyager, or similar systems, in addition to Excel and PowerBI (or similar) for financial reporting is desirable
• Ideally have experience in the property industry within medium to large organisations where customer service is a priority

For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

Location: Camden Road, London N7

Salary: circa £45,000 per annum (depending on experience)

Hours: Full-time, 35 hours per week

Reporting To: Head of Finance and IT

Contract: Permanent

Centre 404 is a thriving charity with a proud history of supporting people with learning disabilities and their families. Based in North London, we currently work across eight London boroughs. We are looking for a skilled and motivated Finance Manager to lead our finance function and help us build a financially resilient future.

�� About the Role

This is a key leadership role within our Central Services team. You’ll oversee day-to-day financial operations, manage a small team, and deliver accurate, timely reporting that supports strategic decision-making across the organisation.

You’ll work closely with the Head of Finance & IT, senior managers, and Trustees to ensure robust financial planning, compliance, and risk management. Your work will directly support our mission and help us maximise the impact of every pound we receive.

�� Key Responsibilities

· Lead the finance team and manage daily operations

· Deliver monthly management accounts, statutory reporting, and audits

· Oversee budgeting, forecasting, and financial planning

· Ensure compliance with Charity SORP, funder requirements, and financial regulations

· Support strategic projects and deputise for the Head of Finance & IT

�� About You

We’re looking for someone who is either qualified or working towards ACA, ACCA, CIMA, or CIPFA, with a strong track record in financial management. You’ll be a confident communicator, a proactive problem-solver, and a collaborative leader who thrives in a mission-led environment.

You’ll bring:

· Experience in charity finance and donor reporting (desirable)

· Strong understanding of financial systems and controls

· Ability to lead and develop a finance team

· Excellent interpersonal and analytical skills

· A commitment to Centre 404’s values and mission

�� What We Offer

· A supportive, inclusive working environment

· Opportunities for professional development

· Flexible working arrangements

· The chance to make a real difference in people’s lives

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Human Resources team sits within the Operations Directorate, led by the Chief Operating Officer (COO). This role reports directly to the Head of People & Culture, who is a member of the Senior Management Team (SMT) and ensures that people, culture, and inclusion are embedded at the heart of the charity’s strategic and operational priorities.
The Human Resources team plays a crucial role in supporting the charity’s mission, ensuring that we attract, develop, and retain talented and committed staff, foster a positive and inclusive workplace culture, and maintain compliance with employment law and best practice.

Job purpose

This role partners closely with the Head of People & Culture, and senior stakeholders to lead the transformation of Toynbee Hall’s people strategy and implement its EDI strategy. It focuses on championing values-based leadership, shaping organisational culture, and embedding trauma-informed HR practices to ensure the workforce is supported, empowered, and engaged.
Through strategic influence and partnership, this role drives initiatives that promote inclusivity, high performance, and wellbeing across the organisation, ensuring all people and culture activities are fully aligned with Toynbee Hall’s mission and organisational goals

Scope of role

The People & Culture Partner will provide expert support across the full employee lifecycle from attraction and recruitment, to onboarding, development, performance management, and exit. This role will support senior leaders in driving values-based leadership, building, HR capability, and fostering a culture of performance, inclusion, and wellbeing.
In addition, the People & Culture Partner will play a key role in workforce planning, leveraging data and insights to inform decision-making, and ensuring that HR processes are effective, compliant, and centred on the needs and experiences of people.
The key focus for this role will be to support all employee relations case load with the guidance of the Head of People & Culture.

Key Responsibilities

• Strategic HR & Culture
• Employee Relations
• Recruitment & Onboarding
• Payroll & HR Operations
• Performance, Learning & Development
• Wellbeing, EDI & Engagement

Essential Criteria:

• CIPD Level 5 minimum.
• Proven track record in HR/People roles, including managing complex employee relations cases (grievance, disciplinary, absence and performance management) providing guidance to managers and supporting individuals through processes.
• Experience managing payroll processes, either directly or through outsourced providers, with a high level of accuracy and attention to detail.
• Proven experience leading end-to-end recruitment, including role scoping, advertising, shortlisting, interviewing, and selection.
• Experience designing and delivering onboarding and induction programmes that support new staff to integrate effectively and feel engaged from the outset.
• Experience of drafting HR policies and procedures and conducting gap analysis on HR systems.
• Experience supporting managers and advising through consultation processes such as TUPE and/or redundancy.
• Strong organisational, communication, and conflict resolution skills.

• Understanding of trauma-informed approaches and a commitment to developing organisational culture to ensure inclusion and diversity.

• Experience working in a unionised environment and demonstrate a high level of discretion and confidentiality.

• Experience working in a similar role within the charity or non-profit sector is preferred.

• Strong verbal and written communication skills, including active listening, with the ability to determine business goals and suggest ways to achieve them through HR initiatives.

• Alignment with Toynbee Hall’s mission and strategy.

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

• Understanding of safeguarding and willingness to further develop this knowledge.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Are you an experienced marketing professional who is passionate about dogs?
We’re looking for a Legacy Campaign Manager, who will be responsible for delivering multiple legacy products, with a particular focus on supporter acquisition. 

What does this role do?
As Legacy Campaign Manager, you will:

• work closely with external agencies to deliver key legacy products, including gifts in wills, In Memoriam gifts and our Canine Care Card,
• creatively bring our brand message to life, communicating products to potential supporters through direct mail, and digital updates,
• collaborate with other teams in the Individual Giving directorate to deliver an excellent supporter journey to all those who donate, from handling individual responses to delivering stewardship events,
• monitor and analyse outcomes from projects, being on the ball and proactively identifying ways to improve and accelerate supporter experiences.

Interviews for this role are provisionally scheduled for week commencing 13th October 2025, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some marketing experience, and it would be especially helpful if you’ve worked in the charity sector, or for a creative or digital agency that understands fundraising products. You’ll be confident working independently, while also eager to collaborate with others to deliver positive outcomes, with excellent relationship management and communication skills. Above all, you’ll be passionate about dogs and their welfare, and contributing to our mission.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit for a new Family Centre Manager, to oversee their family centre based in Mole Valley.

As Family Centre Manager you will lead and manage the daily operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs. You will oversee a dedicated team of Family Support Workers and will develop partnerships and embed  working protocols with relevant partners to deliver a range of targeted, integrated early childhood services. You will manage the collection and analysis of national and local data in partnership with the local authority and partners, to evaluate and demonstrate the impact of the children's centre services and inform future planning using Early Help Management system (EHM).

To apply for this role, you will have extensive experience of working with children, young people and families, and will have managerial experience in a relevant professional area. You will have experience of establishing and maintaining effecting working relationships with other agencies and professions and will have demonstrable experience in collating, analysing and reporting data from a range of sources and using this to make recommendations for performance improvement. Previous experience of using the casework management system Early Help Management (EHM) is desirable.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. CVs are being reviewed on a rolling basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note, this role will be based at the Mole Valley Family Centre in Dorking (with one day working from home, after successful completion of probationary period).

This new role calls for someone with a strong background in delivering and managing therapeutic support, a collaborative mindset, and a commitment to the emotional wellbeing of dementia carers. You will play a key part in ensuring our counselling provision is accessible, high-quality, and responsive to the evolving needs of dementia carers.

Job purpose 

To ensure the delivery of safe, effective, and carer centred therapeutic support. This will include:

• maintaining clinical standards.

• managing staff wellbeing.

• supporting the development and continuous improvement of the service.

Key responsibilities

• Lead and manage the day-to-day operations of the counselling service, ensuring quality, efficiency, and alignment with organisational strategy.

• Oversee all case-management processes including allocations, assessments, waiting list management, record keeping and reporting procedures, whilst also delivering own caseload.

• Ensure the service complies with ethical and clinical standards.

• Develop and manage annual budget and plans, setting measurable KPIs, and monitoring performance.

• Develop strong working relationships across the organisation, supporting the work of the Comms & Growth team as needed.

• Line-manage counselling staff, overseeing recruitment, induction, appraisals, and ongoing professional development and ensure they have access to appropriate clinical supervision.

• Maintain clinical governance standards, manage risks, and act as the Deputy Safeguarding Lead.

• Oversee data collection, monitor clinical outcomes, and implement service improvements based on feedback and audits.

• Stay up to date with relevant legislation, professional guidance and sector trends.

• Undertake any other reasonable duties or responsibilities as required to support the effective delivery of the service.

Management responsibility

Line management of in-house and external counsellors.