Data service manager jobs

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

RISE is a collaborative effort with the goal of delivering a unified approach to women’s empowerment in global supply chains. Bringing together the world’s four largest women’s empowerment programs in the global supply chains - BSR’s HERproject, CARE International, Gap Inc.’s P.A.C.E. Program and ILO-IFC Better Work, RISE will leverage the combined experience in over 21 countries to achieve transformative change for the millions of women who work within supply chains globally. 

RISE will focus on three interrelated pillars of action to tackle both immediate barriers and medium/long term structural improvements for women workers. These include increased agency, confidence, and communication, increased access to and control over financial products, services and resources, enhancement of the capabilities of unions and industry organizations, and implementation of policies at the workplace level, but also regional and national levels that promote gender equality.

Pillar 1: Capacity Strengthening: Working in factories in key countries, RISE will achieve impact with a network of local civil society partners and organizations working on gender equality to deliver worker capacity building programs.  There are four options available (i) Foundation – a 13 month needs based worker training program (ii) Digital – an 8-month tablet-based learning on health, financial literacy and stress management, (iii) Respect - one year program on gender-based Violence prevention and remediation and (iv) Financial Health – a one-year program on financial capability, resilience and inclusion​.

Pillar 2: Market Transformation: RISE will work with and encourage leadership from industry actors (brands, buyers, suppliers, and worker representatives) to improve operating practices at all levels in global value chains to support greater gender equality outcomes. 

Pillar 3: Influencing: RISE will leverage the founding partners’ existing relationships and identify opportunities to work in partnership to influence employer/company/factory policies, programs, and budgets, as well as government policies that impact workers, in particular women workers.

PURPOSE OF THE CONTRACT

The consultant will lead the implementation of RISE’s MEL framework to ensure that data and insights inform the organization’s work and effectively demonstrate our impact.

The consultant will embed MEL systems across the organization, provide technical support and guide the teams. In addition, the consultant will lead on evaluation, develop data collection tools, analyze data and share reports and learning to improve program effectiveness.

The consultant will also demonstrate RISE’s impact to internal and external stakeholders.

Scope of Work

MEL Management and Implementation

• Implement MEL frameworks, including Theories of Change, Logical Frameworks, KPIs, and outcome indicators, ensuring they remain up-to-date and aligned with RISE values.
• Systematically integrate MEL across all programs and organizational processes to drive continuous improvement.
• Build teams’ MEL capacities and capabilities through direct technical support and guidance on MEL systems, data use, and strategic alignment.
• Foster a culture of learning through strategic reviews with the teams, gathering evidence and learning: key insights, impact narratives and lessons learnt.
• Lead quality assurance of MEL processes to improve rigor and integrity. Assess their strengths and weaknesses and recommend improvements.
• Provide strategic MEL input to support organizational planning, grant reporting, and decision-making, providing insights that support RISE’s aim of multistakeholder action.

Program Evaluation

• Design and implement robust evaluation methodologies. Refine measurement indicators and develop tools for data collection (quantitative and qualitative).

• Develop and oversee data collection tools such as surveys, focus group protocols, and interview guides.
• Lead baseline, midline, and endline evaluations, including analysis and reporting.
• Lead on impact assessments for RISE’s program areas

Data Management, Analysis & Reporting

• Manage data collection, cleaning, analysis, and visualization using appropriate software tools.
• Ensure data integrity, consistency and compliance with ethical standards and GDPR.
• Produce high-quality, accessible impact reports for internal and external audiences.
• Develop key learning products to improve internal and external communications.
• Proactively explore innovative ways to analyze data, including the use of A.I., to support more efficient analysis.

Communications

· Demonstrate RISE’s impact through a variety of channels like external publications, reports and insights, communicating value to stakeholders.

• Engage internal and external stakeholders by showcasing social impact stories and deliverables.

Note: This Scope of Work is not exhaustive but reflects a range of duties the consultant will perform. The job description will be reviewed regularly and may be changed based on experience and in consultation with the consultant.

Person specification

Essential criteria:

• Minimum8+ years of experience in MEL roles within sustainability, development, or impact-focused organizations.
• Proven experience designing and leading MEL strategies and frameworks, preferably across multi-country or cross-sectoral programs.
• Strong background in both qualitative and quantitative methods and tools.
• Knowledge of leading global best practice and emerging trends in the collection, measurement, management and reporting of social impact data.
• Excellent analytical and research skills, including the ability to process large amounts of information, distribute it appropriately and extract critical analysis from it.
• Advanced proficiency in data analysis tools and visualization platforms.
• Demonstrated experience translating complex data into strategic insights and engaging reports.
• Strong project management, research, reporting writing and presentation skills.
• Excellent communication skills – verbal and written.

· Excellent relationship management internally and externally.

· Able to manage multiple diverse projects and prioritize workload.

· Excellent team-working and cross-team collaboration and influencing skills.

· Ability to review proposals and contribute to the development of project designs, evaluation methods, logic models, performance indicators, and monitoring and evaluation frameworks.

Desirable criteria:

· Excellent understanding of measuring women's empowerment and social impact programs on a global scale, and in emerging markets.

· Excellent understanding of programs that focus on workers employed in global supply chains.

· Experience designing and implementing gender equality approaches to MEL.

· Experience in technical advisory roles or equivalent.

· Flexibility to undertake overseas travel.

 Reporting and Location

The consultant will report to the RISE Program Director.  This is a remote part-time (2-3 days) role, with preference for UK-based consultants. The initial contract will be for a period of six months, at which point it will be reviewed for extension.

Job Title: Compliance, Risk, Audit and Safety Officer

Location: Central Office based in Islington and hybrid with regular service visits

Salary: £35,700

Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00 with flexibility around these hours as required

About the role

This is an exciting opportunity to join our highly skilled and dedicated Compliance, Risk, and Audit team. The team compromises a Director, Head of Service, and 3 experienced officers, with this role completing the team as the 4th officer. Although the team is small in size, they deliver work of significant depth, strategic importance, and exceptional quality across SIG. They play a vital role in supporting SIG's strategic direction through its commitment to high standards of Governance, Regulatory Compliance, Risk Management, and Continuous Improvement.

As we have an increasing focus on integrated safety and assurance framework, this role contributes to maintaining a safe and transparent working environment, to help protect and empower staff, residents, and participants, whilst fostering a culture of continuous improvement. In this role, you will drive professional and effective compliance, risk, audit and safety standards, policies, and processes which embed systems which can be used to develop a safe and inclusive environment for all. You will deliver support in data protection, health and embed frameworks throughout SIG which are in line with regulatory and legislative change. 

• Review reported AINMs and Safeguarding alerts and work collaboratively with teams to implement effective remedial actions, supporting future mitigation
• Conduct regular service visits and team meetings, focusing on safety reviews, training, and provide practical, informed guidance during these engagements
• Manage data and analyse trends, creating high quality reports, which are clear and readable
• Facilitate and support organisational complaints processes to ensure adherence to policy, timescale, and best practice
• Investigate and lead on whistleblowing concerns and assist the audit and compliance team, champions, Managers, P&C and other relevant teams in acting appropriately on concerns raised and protecting the whistleblower

About you

• Previous experience in complaints and incident handling, safeguarding, data protection, and audits
• Previous experience in governance systems and structures which could include auditing, risk management, investigations, and report writing
• Previous experience in managing quality standards
• Working knowledge of health and safety processes and procedures
• IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
• Ability to write reports in a clear, readable format
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment and meet deadlines
• Awareness and understanding of the impact of stigma and marginalisation on people who have multiple complex needs
• Working knowledge and experience of up-to-date legislation in health and safety in care and support settings, and ability to continuously monitor

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

To meet the growing demand for charity shops, Southern Hospice Group is seeking a Retail Property Manager to join its Retail Team in this newly created role.

With ambitious targets to grow our retail portfolio, you will be responsible for finding new charity shop locations for us, whether that’s on the traditional High Street, an out-of-town retail park, or an industrial estate warehouse.  We’re ready to consider all options where our retail vision can be realised.

You will also manage all aspects of lease renewals for our existing property portfolio of 34 shops and 2 warehouses across the South Coast, and ensure that our shops maintain an inviting, and enjoyable shopping experience for our customers, reflecting the standards that our three Hospices set.

We are looking for an experienced and inspiring leader and adviser to join our Information and Advice Service and lead our wonderful advice team. Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. Our Information and Advice Service aims to improve the quality of life of older people and their carers through the provision of independent advice and support.

Purpose of the role: 

· To lead and manage a team (staff and volunteers) to deliver an outstanding information and advice service to older Wandsworth residents and to retain our professional accreditations.

· To support older people with high levels of income deprivation and health inequality to successfully identify and access benefits, health and social care, and other services, such as scams awareness, as needed.

Legacy Marketing and In Memory Manager

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

The Legacy Marketing and In Memory Manager is an exciting new role at MDUK, that will sit within the Individual Giving and Legacy Marketing team. You will be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters. This role will help raise vital income to fund MDUK’s care, support and advocacy services and fund ground-breaking research into treatments for muscle wasting conditions.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Learn English at Home (LEAH) is seeking a proactive, detail-oriented, and driven individual to support our fundraising efforts and help us grow our impact. If you're passionate about social justice and want to be part of a small, values-led charity working to break down language barriers for sanctuary seekers, this could be the role for you.

We’re looking for someone with a strong background in fundraising—particularly trusts and foundations—who is a compelling writer and an excellent relationship builder. You’ll be joining at an exciting time as we expand our services. You’ll work closely with the Fundraising Manager and wider leadership team to research opportunities, write persuasive proposals, and cultivate funder relationships to help secure long-term income for our work.

You’ll need to be highly organised, self-motivated, and comfortable working both independently and collaboratively. Strong communication skills and a flair for turning data and impact stories into engaging funding applications are essential. Experience with CRM systems and understanding budgets will also be important.

This is a part-time, permanent role (2 days/14 hours per week) with hybrid and flexible working. You'll be based at either our Kingston or Mitcham office.

Desirable: Lived experience as a speaker of English as a second language or knowledge of the UK migration system, interest in digital fundraising, or previous work with volunteers.

HR Officer - Huddersfield

FUSION HOUSING works across the Kirklees, Calderdale and Wakefield districts of West Yorkshire, providing help for our communities to find and maintain housing through legal advice, employment support, learning opportunities, supported accommodation and local food bank provision

Hours: Part Time 80% FTE (29.6 hours over 4 or 5 days) days negotiable
Salary: Band 4B, £30,697 to £32,533 per annum, pro rata
Contract: Permanent
Location: Huddersfield (Pearl House, John William Street, Huddersfield, HD1 1BA)

An exciting vacancy has arisen for an experienced Human Resources professional to join our long-established charity and provide an effective and efficient HR service for the Organisation. 

We are looking to appoint a CIPD Level 5 Qualified Practitioner who is an enthusiastic and dedicated self-starter able to manage their own workload and use their knowledge and experience of HR matters to support both staff and the Organisation.   

This is an opportunity to work for a well-established locally based charity that helps households facing homelessness and food poverty. Currently employing around 75 members of staff alongside volunteers over 4 different locations. 

The role includes:

• Co-ordinating recruitment and selection activities.
• Issuing Contracts of Employment and providing HR reports for management purposes when required.
• Advising Managers and Trustees on HR issues.
• Supporting with creation and implementation of Induction and Annual Training Plans. 
• Collating payroll information.

The qualities we’re looking for:

• A positive, enthusiastic and approachable attitude with a sense of professional curiosity.
• Someone who has meticulous attention to detail.
• The ability to work on your own initiative and enjoy the challenge of an ever-changing workload.
• Good administrative skills and excellent working knowledge of Microsoft Office applications (Word, Excel, Outlook, Teams).
• Excellent written and verbal skills.
• The ability to communicate with a wide range of people confidently.

CLOSING DATE: 10am on Monday 16th June 2024
INTERVIEWS: Wednesday 25th June in Huddersfield 

Fusion Housing has a commitment to safeguarding children and adults at risk and will ensure that all its policies reflect this.  This recruitment is taking place under our Equality, Diversity and Inclusion Policy and Procedures.

A DBS check will be required

As an employee of Fusion Housing, all successful applicants benefit from the following:

• 30 days annual leave; 2 floating day; statutory bank holidays (all pro-rata for P/T staff)
• Flexible working
• Hybrid working policy 
• 30-minute paid break per day
• 5% employer pension contribution
• Pension salary sacrifice scheme
• Sick pay scheme after successful probation
• Inclusive maternity and parental policies and pay
• Health cash plan
• A full range of staff and peer support networks

REF-221623

Overview
The Sheldrick Wildlife Trust UK is seeking a dynamic and experienced individual to manage our online shop. This hands-on role is vital in supporting our mission to protect wildlife and habitats in Kenya. The successful candidate will be involved in all aspects of the online store, ensuring a seamless and engaging shopping experience for our supporters.

This is a part-time role at 0.4 FTE (15 hours per week), offer a pro rata salary of £28,000 - £30,000 based on experience.

Key Responsibilities to include:

Online Store Management

• Handle the day-to-day operations of the online shop including ensuring efficient order processing, stock management, quality control of incoming stock, processing customer returns, helping the team with packing orders during busy periods, and ensuring consistently high levels of customer service.
• Plan for the busy Christmas period by assessing workload and engaging the assistance of temporary staff, volunteers and the wider team as necessary.
• Conduct periodic stocktakes to ensure accuracy and reduce shrinkage, identifying any errors and training issues.
• Recommend to the Executive Director any updates to the online store's website to ensure it is user-friendly, visually appealing, and regularly refreshed with new products and promotions.
• Work closely with the Executive Director to develop and implement strategies to drive website traffic and sales.

Product Development and Sourcing

• Identify and recommend new products that will align with the SWT's mission, appeal to supporters and offer a minimum required ROI.
• Manage timely procurement of products and packing materials.
• Develop and maintain good working relationships with suppliers.
• Create new product listings on Shopify including all relevant back-end product information.
• Write compelling descriptions for product listings, creating and adding appropriate imagery.
• Support Communications team in providing imagery and copy for featured products in monthly charity e-newsletter.
• Create visuals for shop adverts as requested by Executive Director.
• Review and update shop banners/landing page imagery seasonally to keep shop appearance fresh and inviting.

Volunteer Management

• Train and supervise volunteers in picking/packing, stocktaking and quality control.
• Assist in maintenance of the volunteer rota, organising volunteer support as needed based on tasks available, including forward planning for busy seasonal periods.
• Periodic review of output of volunteers to raise training issues where necessary to ensure standards are maintained.

Financial Management

• Manage the online shop budget, monitoring expenses and revenue to ensure financial targets are met.
• Work with the Director of Finance to propose the annual online shop budget for Board approval.
• Produce stock reports for the auditors and be the main point of contact for the annual audit of stock.
• Analyse sales data to identify trends and make informed decisions about product offerings and pricing strategies.

Customer Engagement

• Provide excellent customer service, addressing enquiries and resolving issues promptly and effectively.
• Review global shipping methods and suppliers; recommend to the Executive Director and implement changes to make delivery to customers as smooth as possible.

Reporting and Analysis

• Generate regular reports on sales performance, stock levels, and customer feedback.
• Use data insights to propose and implement improvements to the online shop's operations and customer experience.
• Working closely with the Director of Finance, provide reports and insights on the shop data for the Board.

Qualifications

• Bachelor's degree or post-school qualification in Business, Marketing, or a related field.
• Proven experience in managing an online shop or e-commerce platform.
• Strong understanding of online retail best practices, including pricing, digital marketing, and customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for wildlife conservation and the mission of the Sheldrick Wildlife Trust UK.

Applications

If you believe you are well suited to the role, please send us your CV and one-page cover letter. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time.

Closing date for applications is 28th May, if you do not receive an invitation for an interview by 4th June, then you have unfortunately not been shortlisted.

All applicants must have the right to work in the UK. We are not able to support visa or work applications for this role. (No agencies).

Job Type: Part-time

Pay: £28,000.00 - £30,000.00 pro rata

Expected hours: 15 per week

Benefits:

• Company pension
• Free parking

Work Location: In Office

The Volunteer Engagement Manager will manage a range of volunteers and support groups, and support staff across the charity to ensure volunteers are recruited, trained and managed effectively

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: 15 May 2025

Acorns Children's Hospice are now seeking a passionate and results-driven Partnership Fundraising Manager - Trusts & Foundations to development a programme of Trust and Foundation grant applications and deliver agreed income.  This role is offered on a fixed term until May 2026, with a possible extension (maternity cover)

About the Role

Acorns is currently the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported and annual expenditure on our care work.  We need to raise more than £13 million each year to run and support our care services and we rely heavily on the goodwill and generosity of our local community. 

As Partnership Fundraising Manager, you will:

• be responsible for the creation and submission of bespoke applications to trusts and foundations, including high value and multi-year funding organisations.
• maintain, develop and support existing relationships with grant making trusts and foundations
• deliver engagement events to motivate and inspire trusts and foundations
• develop and use a bank of Acorns stories and case studies
• build good relationships and work closely with the wider Acorns teams including Care Teams, Finance, Data Team and Marcomms

About You

• Experience of trust and foundation work in the voluntary sector
• Evidence of success in putting together funding bids to trusts/foundations
• Fundraising experience
• Evidence of achieving significant income budgets
• Experience of conducting research, analysis of data and developing prospects lists

What We Offer

• £37,000 to £44,000 per annum
• 37.5 hours per week
• Fixed term until May 2026 (maternity cover)
• Birmingham office (B47 6JR) and home based, plus travel
• Employee discounts from leading retailers
• Employee gym discount scheme
• Bike-to-Work scheme
• Generous contribution to group personal pension plan or continuation of current NHS pension scheme. Organisation will contribute 7.5% to pension
• NHS pension scheme life assurance or Acorns group life assurance scheme

Interviews are scheduled to be held on 16 June 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore you will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders. 

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.                                                                           

As Assistant Donation Hub Manager, your primary purpose is to support the efficient and effective operation of our Donations Hub, ensuring that all incoming stock is sorted, processed, and distributed in line with the needs of our retail and ecommerce operations.

You will work closely with the Operations Manager to manage a complex and varied stock flow coming from multiple sources - including in-store donations, house clearances, home collections, corporate and community events, and direct drop-offs from the public. A key part of your role will be to ensure these donations are processed efficiently, assessed for maximum value, and appropriately segmented to drive income across our 14 shops and online platforms.

This is a highly practical and physical role that requires strong organisational skills and a deep understanding of operational logistics. You’ll be responsible for ensuring timely fulfilment of shop orders, maintaining high standards of stock quality by both sorting incoming donations from shops, allocating corporate donations and supporting the movement and dispatch of goods in a way that maximises efficiency and minimises waste.

You’ll lead day-to-day activities in the hub, supervising volunteers and working collaboratively with drivers to deliver an excellent internal service to shop teams. You will also act as a key support for community-facing donation activity - helping to deliver excellent service during home collections, managing local donor interactions at the warehouse, and assisting with the logistics of house clearances.

Flexibility will be vital, as the role will operate across a seven-day rota and may require you to deputise for the Operations Manager or drivers when needed. Experience in a charity retail setting, excellent customer service and relationship-building skills, and a general understanding of charity retail would be a distinct advantage. A full UK driving licence is also highly desirable.

This role offers the opportunity to play a key part in the growth and success of our retail network and the wider mission of Fight for Sight: to Save Sight. Change Lives.

Responsible to

Operations Manager

Direct reports

None

Working hours and contract

35 hours per week, working across a flexible seven-day rota

Salary

£25,207 per annum (London Living Wage)

Location

Attending to all the shops around London, from Hampton Hill in the West to Crouch End in the north. Our Donations Hub is currently located within West Norwood, with a second small warehouse attached to our West Norwood Shop.

How to Apply 

Please submit your CV and an up to two page supporting statement which evidences the specification with subject header - Assistant Donation Hub Manage

Role Responsibilities

· Support the day-to-day running of the donation hub, ensuring a smooth, accurate and timely flow of donations through the hub

· Oversee and participate in the physical sorting, quality checking, and categorising of stock in line with stock standards and retail priorities

· Prepare and fulfil stock requests from shops and ecommerce channels, ensuring timely and accurate dispatch

· Maintain clear, efficient systems for inventory tracking and stock distribution

· Deputise for the Operations Manager as required, supporting wider operational priorities

· Ensure all machinery and warehouse equipment is fit for purpose, reporting faults and maintaining safety standards

· Coordinate with drivers and retail staff to organise timely deliveries, collections, and transfers between locations

· Step in to cover driving duties as required (subject to driving licence)

· Load vans safely and efficiently, ensuring optimal routing for stock movement

· Maintain roadworthiness and cleanliness of retail vehicles, completing regular checks and liaising on repairs or servicing

· Support waste management processes to reduce landfill and maximise recycling or resale potential

· Supervise, train, and support volunteers in daily warehouse activities, including sorting and logistics

· Create a positive, inclusive environment where volunteers are valued, recognised, and supported

· Define clear volunteer tasks and responsibilities in line with operational needs

· Assist in volunteer recruitment and onboarding in partnership with the Volunteer Engagement Manager

· Deliver excellent internal service to retail shops and ecommerce, responding to stock needs and changes with flexibility

· Provide a professional and friendly experience for public donors during drop-offs, collections, or house clearances

· Support and represent Fight for Sight during home collections and local engagement initiatives

· Promote and encourage donations through strong community-facing presence and service

· Ensure the Donations Hub operates in line with all health and safety standards, including proper manual handling, use of equipment and fire safety

· Carry out regular H&S checks, reporting hazards and ensuring safe working practices

· Adhere to data protection, safeguarding, and secure stock handling procedures

· Ensure all practices within the hub are in line with Fight for Sight’s Safe, Legal & Secure requirements

· Contribute to data tracking on stock volumes, processing times, and donation sources to help drive improvement

· Contribute to achieving KPIs related to stock value, waste reduction, ecommerce contribution, and volunteer hours

· Work with the Operations Manager to identify opportunities to improve donation hub processes, stock handling efficiency, and volunteer engagement

· Provide feedback and insights to the Operations Manager to support continuous improvement

Other

· Keep up to date with developments in the sector and key new initiatives in our field. 

· To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Person specification

Desirable skills, knowledge & experience

· Previous experience in a warehouse, stockroom, logistics or charity retail environment

· Demonstrated experience in leading or supervising volunteers or small teams

· Excellent organisational and time management skills

· Ability to prioritise workload in a busy environment with changing demands

· Comfortable with physical work including lifting, sorting and operating equipment

· Strong IT skills (Microsoft Excel, Word, ability to learn existing systems)

· Managing multiple workstreams and deadlines.

Qualifications

· Full UK manual driving licence

· GCSE C or equivalent in Mathematics and English

Personal qualities  

· An understanding of and commitment to the sight loss community

· Strong verbal and written communication skills

· Flexible, motivated, and able to manage a varied workload with a practical, can-do attitude

· Personable, with excellent listening skills

· Calm under pressure and solution-oriented

· Commitment to excellent customer service and volunteer experience

· Excellent accuracy and attention to detail

· Highly organised with ability to plan effectively and allocate resources appropriately. 

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview TBC

The interview process is planned as follows: TBC

· 1st Interview: TBC

· 2nd Interview and an informal meeting with trustees and colleagues: TBC

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

The Mental Health Foundation is recruiting for a Research Officer to support our team in Scotland.

Deadline: 5pm on Friday 16th May
Location: Glasgow
Salary: Starting salary £31,350
Hours: Full-time, 32 hours per week (as part of our 32-hour week pilot and may revert to 35 hours after July 2025)
Contract type: This is a fixed-term role for 18 months

This is an exciting opportunity to design and implement impactful research and evaluation projects. You will collaborate with internal teams and external partners to collect and analyse data, ensuring that our work is informed by lived experience and reflects the diverse needs of the communities we serve.

What does the role involve?​​

• Lead and support research projects, including quantitative and qualitative data collection and analysis.
• Produce high-quality reports, presentations, and academic publications to share findings with varied audiences.
• Conduct systematic and pragmatic evidence reviews to inform our initiatives.
• Collaborate with colleagues in communications and policy to ensure our research drives meaningful impact.
• Represent the Mental Health Foundation at events to promote our research and vision.

What skills, knowledge and experience are we looking for?​

• A degree or relevant equivalent in a relevant field with substantial research elements, or equivalent experience.
• Demonstrable skills in both qualitative and quantitative research methods.
• Proven ability to manage research projects and deliver results on time and to budget.
• Strong communication skills to present complex concepts to diverse audiences.
• Commitment to ethical research practices and inclusivity, with a focus on addressing inequality and adversity.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks.

We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

About us

Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.

Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.

We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.

The Foundation is the home of Mental Health Awareness Week.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Redirect to recruiter'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 5pm on Friday 16th May and we are unable to accept late applications. Interviews are planned for Monday 2nd June.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.

We look forward to hearing from you!

As Portsmouth Cathedral continues its journey of growth and expansion, we seek a CFO who will not only ensure financial oversight and compliance but also drive strategic initiatives to foster financial sustainability. Your expertise will be instrumental in solidifying the Cathedral’s financial position, optimising its resources, and advancing our service to the community.   

Following the implementation of the Cathedrals’ Measure 2021, and the registration of Portsmouth Cathedral as a charity in March 2024, the new role of Chief Finance Officer, funded by the Cathedrals Sustainability Fund, will support Chapter, the Cathedral’s governing body, in offering strategic financial leadership. Reporting to the Chief Operating Officer (COO), the CFO will be part of the Senior Management Team (SMT) and will manage a small team and will oversee the operational processes and functions, and communicate the necessary assurances, information and reports to the Senior Management Team, Chapter and the Board of our to be established trading company periodically. This will involve communicating complex financial ideas and information to a range of stakeholders (mostly non-financial).   

The successful candidate will be CAEW, ACCA or CIMA Qualified or similar and be able to show continued professional and personal development .  They will have:

•  Demonstrable experience in strategic financial leadership, with a track record of leading financial governance, compliance, and team development.   

• Strong knowledge of VAT, tax planning, and advanced accounting practices.   

• Excellent verbal and written communicator with an enthusiastic can-do approach and the ability to convey complex financial information to diverse stakeholders clearly and effectively.   

• Experience of dealing with colleagues, trustees and stakeholders.  

• Excellent analytical and reporting skills, proficient in financial software and Microsoft Office Suite.   

• Familiarity with a multi-fund accounting software   

• Empathy with the ethos of the Church of England. 

They will be:

• Commited to upholding the highest standards of safeguarding practice.

• Commited to equal opportunties and inclusivity and at ease when working at all levels. 

• Self-motivated.

• Highly collaborative and have excellent interpersonal skills including warmth, tact, diplomacy, discretion and imagination.

• Meet the standards required to pass a Fit and Proper Persons test. 

Safeguarding

The position is subject to a Basic DBS check as well as the ongoing safeguarding training provided by the Church of England and Diocese applicable to this role.

Benefits

• Annual leave allowance of 27 days per annum (FTE) plus public holidays
• Employer pension contributions of 7.5% plus employee contribution.
• Commitment to professional development and training
• Cash health plan

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.