Data support officer jobs in london, greater london

 In this exciting role, you will work closely with the Community & Events Fundraising Manager to develop and deliver a community and events fundraising programme. You will lead on third-party/designated fundraising events and ensure all activities are within budget and meet key performance indicators.

Key Responsibilities:

• Develop and deliver a community and events fundraising programme to maximise supporter relationships and fundraising opportunities.
• Identify and implement effective marketing campaigns to attract new supporters and increase long-term support.
• Lead on third-party/designated fundraising events and activities, ensuring they are delivered to agreed budgets and key performance indicators.
• Build long-term relationships with supporters and maximise opportunities for repeat fundraising.
• Represent Blesma at third-party, Blesma-led, and community-led fundraising events, providing on-the-day support as needed.
• Collaborate with the Marketing & Communications Manager to deliver timely marketing campaigns for community and events fundraising.
• Manage fundraising and marketing platforms for community and events fundraising.
• Support the development and promotion of all fundraising activities within the Fundraising Team.
• Maintain accurate records on Raisers Edge to agreed standards and timescales.

About You:

• Proven experience in achieving/exceeding targets in the not-for-profit or commercial sectors.
• Experience working in a customer/supporter-focused environment.
• Good digital marketing skills, including the use of Facebook Ads Manager and fundraising platforms.
• Proven ability to build and maintain effective working relationships across departments and with external partners.
• Strong IT skills, including knowledge of Windows, MS Office, and fundraising databases (Blesma uses Raisers Edge).
• Demonstratable ability to plan, prioritise and deliver work to deadlines.
• Demonstrates genuine interest in supporting veterans and the mission of Blesma.
• Collaborative and adaptable, with a professional and positive approach to working with others.

Why Join Us? At Blesma, we offer a supportive and collaborative working environment where you can make a real impact. We provide opportunities for professional growth and development, and you will be part of a team dedicated to making a difference in the lives of our veterans and their families.

How to Apply: If you are ready to take on this exciting challenge and make a difference, we would love to hear from you! Please send your CV and a cover letter detailing why you’d be an ideal candidate for the role and how your skills and experience match those outlined in the Person Specification.

If you’re not sure you meet every requirement, we still encourage you to apply — you might be just the person we’re looking for. 

An exciting opportunity has arisen for a Media & Events Officer to join a Global Sustainability Charity. The Media & Events Officer supports the delivery of the Charity’s communications and public affairs agenda. This role is focused on the practical coordination of media content and logistics for in-person and online events and will be working closely with the Director of Programmes.

Key responsibilities of the role:

• Coordinate logistics and media documentation for events, launches, and summits
• Manage the development and timely publication of media content on websites and internal platforms
• Maintain an organised media calendar for tracking coverage, releases, and campaigns
• Coordinate photography, videography, and liaise with content suppliers and freelancers
• Track and manage incoming requests for quotes, interviews, and speaking engagements
• Collect and disseminate content for the monthly newsletter
• Support the production of branded materials, event packs, signage, and presentations
• Coordinate logistics and media content for in-person and virtual events
• Upload and manage media content on website and internal platforms
• Maintain a media calendar and archive
• Liaise with photographers, videographers, and freelance content creators
• Handle requests for interviews, quotes, and speaking engagements
• Support monthly newsletter content and distribution
• Assist with branding, event packs, presentations, and signage
• Work with teams to gather testimonials and content from global stakeholders
• Support PR monitoring and content tracking with external agency
• Ensure compliance with brand and GDPR guidelines of media kits and branded content
• Make sure monthly newsletters are published
• Keep website and internal media archives up to date

Ideal candidate profile:

• Experience supporting communications and events in a professional setting
• Understanding of content management systems and digital publishing tools
• Ability to work effectively with internal and external stakeholders
• Strong time management, planning and organisational skills
• Experience with Microsoft Office, Canva or equivalent visual platforms

Location: Charing Cross, London
Working hours: Full-time (35 hours per week)
Working pattern: Hybrid (3 days per week on site)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Location: Camden Road, London N7

Salary: circa £45,000 per annum (depending on experience)

Hours: Full-time, 35 hours per week

Reporting To: Head of Finance and IT

Contract: Permanent

Centre 404 is a thriving charity with a proud history of supporting people with learning disabilities and their families. Based in North London, we currently work across eight London boroughs. We are looking for a skilled and motivated Finance Manager to lead our finance function and help us build a financially resilient future.

�� About the Role

This is a key leadership role within our Central Services team. You’ll oversee day-to-day financial operations, manage a small team, and deliver accurate, timely reporting that supports strategic decision-making across the organisation.

You’ll work closely with the Head of Finance & IT, senior managers, and Trustees to ensure robust financial planning, compliance, and risk management. Your work will directly support our mission and help us maximise the impact of every pound we receive.

�� Key Responsibilities

· Lead the finance team and manage daily operations

· Deliver monthly management accounts, statutory reporting, and audits

· Oversee budgeting, forecasting, and financial planning

· Ensure compliance with Charity SORP, funder requirements, and financial regulations

· Support strategic projects and deputise for the Head of Finance & IT

�� About You

We’re looking for someone who is either qualified or working towards ACA, ACCA, CIMA, or CIPFA, with a strong track record in financial management. You’ll be a confident communicator, a proactive problem-solver, and a collaborative leader who thrives in a mission-led environment.

You’ll bring:

· Experience in charity finance and donor reporting (desirable)

· Strong understanding of financial systems and controls

· Ability to lead and develop a finance team

· Excellent interpersonal and analytical skills

· A commitment to Centre 404’s values and mission

�� What We Offer

· A supportive, inclusive working environment

· Opportunities for professional development

· Flexible working arrangements

· The chance to make a real difference in people’s lives

• Do you want to bring about a culture shift in the way services are delivered to young women and girls?

• Can you lead the expansion of Abianda’s training programmes, ensuring they contribute to systems change for young women affected by criminal exploitation and violence? 

• Are you a visionary and collaborative leader who can drive growth and income for a unique and thriving charity?​

Abianda is a London-based charity that works with young women and girls affected by criminal exploitation and violence, and the professionals who support them. We exist to ensure young women are no longer hidden in our communities and can live free from harm and abuse. We aim to bring about a culture shift in how services are delivered to young women and girls, so that they can access support that works for them when they need it. 

We are seeking an experienced and strategic Head of Partnerships and Development to lead and drive our growth, ensuring the long-term sustainability and expansion of our work.  

The role will involve combining strategic leadership and operational delivery, with a particular focus on expanding Abianda’s training programmes across the UK, increasing unrestricted income, strengthening partnerships and overseeing impact measurement.  

As a key member of the Senior Leadership Team (SLT), you will work collaboratively with SLT colleagues to drive Abianda’s strategic objectives, ensuring that all our programmes are delivered effectively across our remit. This role requires dynamic strategic and operational leadership, as well as a commitment to driving the development of best practices within the sector.

This is an exciting time to join the Abianda team. With an ambitious strategy in place, and after securing social investment to support the growth of our training programmes, you will play a pivotal role in shaping the organisation's future. You will ensure that our training, consultancy, and income-generating activities are aligned with our mission to support young women affected by criminal exploitation and violence. You will develop and implement strategies to scale our programmes to a national audience, drive income generation through training and fundraising, and enhance our external partnerships to increase Abianda’s reach and influence.​

Job details:

• Salary: £45,000 per annum, plus pension (reviewed annually)

• Full-time, 35 hours (however we are currently on a 31.5 hour-week trial that will likely be extended)

• Two-year fixed-term contract

• 25 days holiday per annum pro rata, plus bank holidays

• Flexible working - hybrid working including from our office in London N5, from home and travel around London and the UK for training delivery  

• Reporting to Abianda’s Founder & CEO

• Abianda provides a generous benefits and training and development budget for all employees

​

Responsibilities

Executive Assistant to the CEO

• Manage the CEO’s diary, travel arrangements, and general administration (supporting the wider team where needed).

• Manage the CEO’s inbox and LinkedIn messages: triage, prioritise, and draft responses on their behalf where appropriate.

• Support the CEO in engaging with key stakeholders, including funders, trustees, and partners.

• Prepare communications on behalf of the CEO, including blog posts, social media content, and internal updates.

• Identify speaking events and provide briefings for events

• Represent the CEO in meetings, where agreed, and ensure follow-up actions are captured and completed.

• Manage and support cross-organisational projects with multiple stakeholders.
  Provide occasional administrative support to the wider team during peak periods.

Board & Governance Support

• Manage Board of Trustees engagement and communications.
  Coordinate Board meetings, including preparing agendas, collating and distributing Board papers, and taking minutes.

• Support governance procedures and ensure records are maintained in line with compliance requirements.

Office Management & Team Support

• Oversee smooth running of the London office, including supplies, facilities, mail,  and liaising with suppliers.

• Support the Head of People and Culture with HR administration, recruitment coordination, and onboarding.

• Organise and coordinate team events and activities, including away days.

• Help maintain key organisational systems, processes, and documentation.

What we’re looking for

We know not everyone will meet every requirement, but we’re looking for someone who can bring most of the following:

• Proven experience in an EA, PA, or senior admin role, ideally supporting a CEO or senior leadership team.

• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to adapt tone and style for different audiences.
  Confident building relationships at all levels, from team members to trustees, funders, and partners.

• Discretion and sensitivity when dealing with confidential information.
  Proactive problem solver who can anticipate needs and take initiative.

• Comfortable influencing and coordinating colleagues to deliver on shared goals.

• Strong digital skills, including using Google Workspace, and online collaboration tools such as Monday, Salesforce and Slack.

Person Specification 

Essential skills and experience

• Proven experience in an EA, PA, or senior administrative role, ideally supporting a CEO, Director, or senior leadership team.

• Excellent organisational skills, with the ability to prioritise competing demands and manage multiple projects at once.

• Strong written and verbal communication skills, with the ability to draft clear, professional correspondence and adapt style for different audiences.

• Confident relationship-builder, able to engage effectively with colleagues at all levels, trustees, funders, and external partners.

• High level of discretion and integrity when handling confidential information.

• Proactive problem-solver, able to anticipate needs, spot issues, and take initiative.

• Comfortable coordinating colleagues and holding others accountable to deadlines.
  Strong digital skills, including Google Workspace (Docs, Sheets, Slides), and familiarity with collaboration tools such as Slack, Monday, and Salesforce (or similar CRM).
   

Desirable skills and experience

• Experience supporting a Board of Trustees or similar governance body, including preparing papers and taking minutes.

• Experience working in a charity, social enterprise, or purpose-led organisation.

• Understanding of governance and compliance requirements.

• Event coordination experience (e.g. team away days, workshops, or external events).

• Experience creating or improving processes, systems, and documentation.
   

Personal attributes

• Highly organised and detail-oriented, with a calm and professional approach.

• Flexible and adaptable, able to manage shifting priorities with ease.

• Collaborative and team-oriented, willing to “roll up your sleeves” when needed.

• Confident, approachable, and comfortable working with senior stakeholders.

• Motivated by Hatch’s mission to create a fairer society by supporting underrepresented founders.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at one of our IntoUniversity centres in London. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting  IntoUniversity’s targets for delivery.

A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

The role at a glance

Contract: Full-time, permanent

Application deadline - 9am Tuesday 14th October 2025

Interview day (in-person) - Tuesday 28th October 2025

Start date: As soon as possible, to be agreed directly with the candidate

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres

Location

We currently have positions at our Bow and East Ham centres.

The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays. 

Salary

£39,100 (inclusive of £2,700 London contribution)

Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

We are seeking a motivated and proactive individual to join our friendly and supportive team to lead on individual giving, in memory and lottery fundraising - income streams that collectively raise over £1.5m each year. These income streams are at the centre of our new fundraising strategy, and we hope to build on our strong local reputation and loyal supporter base to grow income over the next five years, through online and offline acquisition and retention campaigns.

The successful applicant for this role will have strong experience in individual giving, but equally important is a curious, can-do attitude and a willingness to try new things and learn from mistakes. The right person will thrive in a busy environment and enjoy creating and delivering plans, events and campaigns, being both strategic and hands-on.

Our fundraising team offers a supportive and fun environment, with flexibility including up to 40% working from home, if desired, and a close connection to the work you will be fundraising for - our office looks over the Inpatient Unit and our supporters are passionate about giving back.

Other benefits include free parking and a generous holiday allowance with the ability to buy and sell additional holiday. You can view more information about our range of benefits on our website.

Applicants should be prepared for a two stage interview process, with first interviews held over Microsoft Teams the week of 6th October, and second interviews in person in Pembury the following week.

For more information or for an informal chat about the role, please contact Sarah Bowes, Head of Public Fundraising

To apply, please visit our website.

Pay Benchmarking Expert [Interim - Approx. 6 Months]Job Title: Pay Benchmarking ExpertPay Band: A2Salary Range: £57,865 to £68,159 (equivalent daily contractor rate)Contract Type: Fixed-Term Contract until 27 March 2026Location: Central London / Hybrid
??? About the OrganisationThis role sits within a high-profile public sector organisation at the heart of UK governance. The Reward, Engagement and Compliance team leads strategic initiatives around pay, reward, and employee engagement, working closely with trade union partners. The team is responsible for developing policies that support organisational goals and for managing negotiations on pay and reward matters.
?? Role OverviewWe are seeking a skilled Pay Benchmarking Expert to support the development of a robust and sustainable pay flexibility framework. This role is critical to ensuring the organisation remains competitive in attracting and retaining talent for business-critical functions. The ideal candidate will bring deep expertise in market insights, compensation strategy, and data-driven decision-making.
?? Key Responsibilities

• Pay Benchmarking: Analyse external compensation data to identify market trends and ensure competitiveness in recruitment and retention.
• Salary Surveys & Reporting: Lead participation in annual salary surveys, analyse industry pay trends, and produce comprehensive reports.
• Pay Flexibility: Work with HR leaders to align salary structures and pay flexibilities with market standards and internal equity.
• Data Analysis: Use statistical tools to interpret pay data, uncover trends, and highlight areas for improvement.
• Compensation Strategy: Advise on salary bands, pay policies, and incentive schemes based on benchmarking insights.
• Stakeholder Engagement: Collaborate with HR, Finance, and senior leadership to communicate findings and support strategic decisions.
• Market Research: Stay informed on compensation trends, benchmarking tools, and best practices in reward strategy.

? Candidate Requirements

• Demonstrated experience in pay benchmarking, compensation analysis, or HR data analytics-preferably within the public sector.
• Strong understanding of UK compensation structures and relevant legislation, ideally including Government Profession Capability Frameworks (e.g., DDaT).
• Familiarity with benchmarking tools such as Brightmine, Mercer, or Willis Towers Watson.
• Advanced Excel skills (e.g., pivot tables, VLOOKUP) and proficiency with other analytics platforms.
• Exceptional attention to detail and analytical problem-solving skills.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Unique opportunity to join a fast-moving, values-led organisation.  The successful candidate will be responsible for ensuring the accurate and timely data processing of the sales and purchase ledgers for both our organisation and those we outsource our services to.  Teamwork is central to the ethos of our work and staff are encouraged to work collaboratively and supportively.

LUX is seeking an exceptional Deputy Director to help lead its next chapter. This new senior role, created to strengthen internal capacity, operational resilience, and strategic delivery, will work closely with the recently appointed Director, Ali Roche, to shape and implement a vision for the organisation’s future. Overseeing operational and financial management, the Deputy Director will bring a broad skillset across finance, operations, HR, fundraising, legal, and governance to ensure LUX’s long-term success.

About Us

LUX is a publicly funded arts organisation and accredited museum that supports and promotes visual artists working with the moving image. Based in London and Glasgow, it delivers a range of activities including exhibitions, screenings, educational projects, commissioning and research.

It also manages Europe’s largest collection of films and videos made by artists and distributes them to museums, galleries and festivals around the world. We are a small organisation with offices in London and Glasgow. LUX’s collection is based at its London location in Waterlow Park, Highgate, North London, a beautiful location in a public park with its own gardens. LUX Scotland is based in Glasgow and delivers a public programme of activity in Scotland dedicated to supporting, developing and promoting artists’ moving image practices across the country. 

This is a rare opportunity to join LUX at a moment of renewal. Together with the Board and our dedicated team, you will help guide strategic growth, seize new opportunities, and uphold our artist-centred mission—building on LUXs rich history and commitment to championing artists’ moving image in the UK. The Deputy Director will lead on income generation, develop forward-thinking strategies, and help maintain and continue to build a vibrant, sustainable organisation for artists, collaborators and audiences.

Key Information:

Job Title: Deputy Director
Hours: 5 days a week (35 hours)
Salary: £45,000 pro-rata
Benefits Include: 25 days per year plus statutory holidays with an increase of 1 day per year worked up to a maximum of 30 days in total.
Location: This role is based at the LUX London office. This position will require at least 3 days per week working at the LUX office. Hybrid working options available.

The Deputy Director main responsibilities will include:

• Develop and maintain operational policies, procedures, and risk management aligned with organisational values and Arts Council Investment Principles.
• Co-lead the business plan and long-term strategy with the Director, translating goals into operational delivery.
• Oversee financial management, including budgeting, audits, payroll, procurement, cash flow, statutory reporting, and fundraising and income generation strategies, ensuring compliance and value for money.
• Prepare and submit quarterly and annual reports to public funders, ensuring data accuracy and compliance.
• Ensure legal and governance compliance across charity, company, employment, safeguarding, health & safety, and data protection; support the Board of Trustees with reports and governance documentation.
• Manage operations, including admin systems, IT, building maintenance, insurance, accessibility, sustainability, and lease compliance.
• Lead HR processes: recruitment, contracts, onboarding, appraisals, staff development, and fostering a positive, inclusive workplace with HR consultant support.
• Contribute to LUX’s success and culture, upholding our values and supporting an inclusive environment.

Safe Passage International is seeking a strategic Head of Fundraising to lead the next chapter of our growth. Reporting to the Chief Executive, this is a unique opportunity to join a dynamic international organisation working to open safe and legal routes for refugees and displaced people, with registered operations in the UK, Greece, and France.

Building on a strong foundation of over £2 million in annual income—60–70% of which is unrestricted—you will shape and deliver a bold fundraising strategy that supports our long-term sustainability and impact. You’ll be excited by the challenge of being part of the leadership team at Safe Passage, diversifying income streams, deepening donor engagement, and unlocking new opportunities to fund life-changing work.

Key Responsibilities

· Lead the development and implementation of Safe Passage’s fundraising strategy.

· Drive income growth across individual giving, trusts and foundations, corporate partnerships, and community fundraising.

· Motivate, manage and inspire a high-performing team.

· Collaborate closely with senior leadership to align fundraising with organisational priorities, as part of the Senior      Leadership Team. 

About You

You are a strategic and innovative thinker with a track record of delivering fundraising success. You thrive in a collaborative environment and are passionate about creating long-term solutions for refugees and families. You bring:

· Proven experience in leading successful fundraising teams and strategies.

· Strong financial acumen and data-driven decision-making.

· Excellent relationship-building skills with donors, partners, and colleagues.

· A deep commitment to social justice and Safe Passage’s mission.

Fundraising experience for an international charity and working across different countries and cultures are desirable but not essential. 

Why Join Us?

At Safe Passage, you’ll be part of a courageous, compassionate team making a real difference. We offer:

· A supportive and inclusive culture.

· Opportunities for professional development.

· The chance to shape the future of a growing international charity.

Ready to lead change?
Apply now and help us build a world where everyone has the right to seek safety.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or none), marital statuses (or none) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

Step into a transformative journey with Working Options

We're on a mission to empower young people aged 14-19 across England and Wales, and you can help make a real difference.

Following our successful Wales pilot supporting 15,000 young people since launching in 2024, we're scaling regionally. In 2025 we're focusing on Bedfordshire, and that is where we need you, while also responding to needs across England and Wales, aiming to reach 90,000+ young people in-person and 2.5 million+ online across both nations.

As a Project Coordinator you'll connect volunteers with schools and foster impactful relationships within our dynamic, entrepreneurial environment. We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people.

Working from home with occasional team meet-ups, events, and school visits, you'll join a dedicated team that values high expectations and individual contributions to help young people achieve positive outcomes.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say: "My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions, via the applicant pack linked below.

Person specification

We are looking for someone who:

• Has a genuine interest in our work and in the greater Bedfordshire area and/or South of England in easy reach of Bedfordshire.
• Is fully committed to equality, diversity, and inclusion. 
• Is self-motivated.
• Has excellent attention to detail. 
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing. 
• Has a flair for developing great relationships, particularly with schools and colleges. 
• Is proactive and tenacious, able to seek out new opportunities and remain resilient. 
• Is creative and likes coming up with new ideas. 
• Is ambitious for themselves and for the charity. 
• Has high computer literacy.

While we don't specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across England and Wales face today.

If you like the sound of this environment, we would love to hear from you.

Good luck with your application!

Z2K is a small but fearless anti-poverty charity. We combine frontline advice with bold influencing to tackle the systems that drive poverty - and we’re recruiting our first Major Donor & Corporate Lead.

You’ll lead on building and delivering our strategy for major donors and corporates, cultivating long-term partnerships rooted in shared values. Working closely with our Chief Executive, senior leadership team and trustees on major donor and corporate fundraising, and with our Communications Lead on fundraising communications and campaigns, you’ll shape compelling approaches to inspire support. You’ll also line manage our Fundraising Officer (grant funding & events), helping diversify Z2K’s income to change lives and challenge injustice. This is a hands-on role with plenty of scope to shape your approach. You’ll lead on identifying new prospects, crafting compelling proposals, and making the case for support to a wide range of external audiences. 

You’re a strategic relationship-builder who thrives on finding and forging connections that deliver lasting impact. You bring a track record of securing income from major donors and corporates, whether in the charity sector as through a business development function in the private sector. You know that successful fundraising starts with research, curiosity, and consistent cultivation. You’re confident identifying new prospects, opening doors, and developing tailored approaches that speak to both hearts and minds.

You’ll be part of a collaborative, values-led team, and your work will directly contribute to our ability to improve lives and push for systemic change.

You will benefit from 31 days annual leave + bank holidays, enhanced sick and parental leave, matched pension up to 5%, income protection, life insurance, and an Employee Assistance Programme.

Role purpose
Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans.

The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc.

The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager.

The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Key Responsibilities

• Triage, onboard and support a caseload of 15-20 individuals
• Triage and support individuals dropping into the service for household / cost of living crisis support
• Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations)  
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals’ behalf
• Complete emergency applications and grant applications
• Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management
• Provide housing, general money and debt management advice
• Provide information on employment opportunities and training support for clients
• Where appropriate, source warm goods for those in need
• Engage in outreach within the borough to encourage referrals and promote the service
• Signpost to other relevant services in the borough, or further afield
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
• Provide updates and feedback to the broader teams
• Engage in multi-disciplinary meetings, both internally and externally
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
• Record the results of outcome assessments and satisfaction surveys on the Views databases
• Work in line with triage procedures and use the referral process when referring cases to external organisations
• Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
• Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams)
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice and information
• Experience of managing complex cases and autonomously managing a caseload
• Experience of working with multiple agencies and attending multi-disciplinary meetings
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
• Experience with de-escalation, recognising and mitigating risks
• Experience of working with challenging behaviour 
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery 

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening and liaison skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – individuals with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload

Desirable

Lived experience of mental health problems, and of using mental health services