Administrator (FTC Until March 2021)
Leicester, Leicestershire
£15,457 per annum

If you are a proactive Administrator looking for a rewarding new role, this is a fantastic opportunity to take your next step with a pioneering charity.

Royal Voluntary Service is an innovative charity that focuses on inspiring people to give the gift of voluntary service to support the NHS and older people at home and in the community. We are now looking for an Administrator to join our team in Leicester on a contract until the 31st March 2021.

Within a friendly and supportive environment, you’ll have the chance to increase your skill set and play a key role in our day-to-day operations.

As an Administrator, you will facilitate the smooth running of our Leicestershire and Rutland hub.

This role involves carrying out a high volume of data entry activities, so an excellent eye for detail and methodical approach are essential. 

Specifically, you will:

- Act as the first point of contact for all calls into the office
- Create, update and maintain management information systems
- Manage and update database applications with volunteer, client and staff data
- Analyse and interpret financial statistics
- Support the recruitment, training and retention of volunteers
- Assist with a range of projects, events and fundraising activities

To be considered, you will need:

- Experience of general administrative processes and maintaining databases
- Previous experience of recording data, and monitoring and evaluating processes
- Proficiency in industry standard IT systems, such as MS Office, email, the internet and social media
- The ability to deliver excellent customer service

Organised and proactive, as an Administrator, you’ll have excellent communication skills and a positive, ‘can do’ attitude. The ability to work well both individually and in a team, is also key.

Experience of working with volunteers and/or volunteer-led support groups would be beneficial to your application.

This is a full time role, working 35 hours per week, Monday – Friday.

Please note, the closing date for applications is the 2nd February 2020.

To apply for the role of Administrator, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Office Administrator, Admin Clerk, Admin Assistant, EA, PA, Executive Assistant, Personal Assistant, or Office Assistant.

SAT-7 UK is looking to recruit a Major Donor Fundraiser to help make God’s love visible through satellite TV and digital media – to millions of people across the Middle East and North Africa.

SAT-7 STRATEGY: SAT-7 is a strategic international satellite and digital media network, working to see a growing Church in the Middle East and North Africa, confident in Christian faith and witness, serving the community and contributing to the good of society and culture.

The principal role of SAT-7 UK is to support this vision and mission. Through highlighting the work of SAT-7 and the needs of the MENA churches and region, we seek to encourage our supporters in the United Kingdom to pray regularly, to engage actively and to provide funding and resources towards the work of this vital ministry; helping to support the broadcasting of the Christian message into the homes and hearts of the millions of people watching and engaging with SAT-7’s programmes.

SAT-7 PEOPLE: This role could be home working or based at the SAT-7 UK office in Chippenham and is part of a team of around 17 staff (full-time, part-time and home workers). The team meets together in the office (and virtually) every day for 15 minutes to read the Bible and to pray for the ministry, the MENA region, for each other and for our supporters.

SAT-7 FAMILY: We are part of the wider SAT-7 international family and regularly connect with our international office in Cyprus, our ‘studio’ offices in Beirut, Cairo, Istanbul and London as well as other ‘support’ offices in Europe, the US, Hong Kong or Brazil. We get to meet each other at our annual Network gathering, held in one of the main regional office locations and it’s always an inspiring event for partners, supporters and staff.

This is an exciting opportunity for a creative, innovative fundraiser to develop and grow our mid-level and major donor income. Candidates should have had prior experience in successful major donor fundraising. We are looking for an experienced major donor fundraiser, with excellent communication and implementation skills, who will enjoy the challenge of working in a growing team at a time of transition. This role requires someone motivated by their Christian faith with a personal interest and concern for the people of the Middle East and North Africa and a passion to provide an exceptional experience to SAT-7’s Major Donors in the UK.  This role is initially for a one year term, extension will be considered depending upon results and wider budgetary constraints.

Role:Major Donor Fundraising Officer
Contract term:One-year initial contract term
Location: Home based or from our Chippenham office
Candidates should have the right to work in the UK.
Salary range: £24,000 to £30,000 pro rata
Hours:up to 37.5 hours / week (part time and flexible working considered)
Annual Leave:25 days (pro rata)
Closing Date:January 19th 2020 noon

How to apply:

To apply for this role please complete the application form and send along with your CV and cover letter.

TPP are delighted to be working with a UK charity that has been helping people in the community for over 100 years, by providing vital support. They do this by giving grants to organisations and projects that make a real difference to people's lives.

This role is 34.5 hours a week but would look at suitable candidates who want to work 4 days a week.

To be responsible for the administration, quality, accuracy and integrity of the fundraising and marketing database (Raisers Edge XT), and to enable the provision of effective and efficient support and regular performance reporting for fundraising and marketing activities.

To reconcile Raiser's Edge XT to the finance system and to ensure the Raisers Edge NXT procedures manual is kept up-to-date and that access rights to the system maintained.

Some of the tasks will include:
* To maintain consistency and upkeep of the fundraising database through protocols and procedures to enable accurate recording and analysis of appeals, events and mailings.
* To manage the day-to-day execution of accurate and timely data entry into Raisers Edge NXT in line with current data protection requirements, and advise where efficiencies or best practise should be included.
* To report on IG campaigns and appeals performance, measuring effectiveness and return on investment in relation to KPIs (inc. lifetime value and cost of acquisition).
* To implement an annual housekeeping routine to regularly cleanse data on RENXT.
* To liaise closely with all stakeholders to ensure the database system captures data accurately and consistently for marketing, fundraising, reporting and tracking purposes.
* To manage the daily planning and execution of data output requests from RENXT to agreed time-scales.
* To make recommendations based on analysis for future campaigns or appeals, including changes to procedures, data targets and potential communications received.
* To be up to date with, understand and advise on data protection regulations including Data Protection Act 2018 and GDPR.
* To manage all gift aid claims

Essential Skills and Experience
*Proficient knowledge of Raiser's Edge/RENXT (the database used for targeting campaigns, recording donations and running reports) including entering/editing records, querying, making notes, exporting mailing data, producing reports etc.
* Good working knowledge of IT systems including Word, Outlook and especially Excel.
* Effective verbal and written communication skills (inc. sound knowledge of grammar, punctuation and spelling).
* The ability to organise workload and priorities quickly and efficiently, and forward plan to meet deadlines.
* Attention to detail.
* Good analytical and reporting skills.

This opportunity comes with some great benefits. Please get in contact for further information.

The Royal Hospital for Neuro-disability (RHN) is an independent hospital and medical charity that provides rehabilitation and long-term care for adults with severe disabilities arising from brain injury or illness, including support for their families. The organisation was rated as ‘Good’ by the Care Quality Commission (CQC) in September 2017.  

As a charity the RHN has to raise over £3M in voluntary income each year to pay for vital therapies and services that improve the quality of life experienced by people with severe or complex disabilities caused by brain injury.  The Trusts & Major Gifts Team have increased substantially the income generated through this stream of fundraising in recent years, with a current income target of £1M.

The Trusts & Major Gifts Intern will work with an established team of fundraisers and have the opportunity to gain the skills and experience needed to lay down a solid foundation for a career in fundraising.

Main Objectives and Key Responsibilities of the Role

The position will proactively lead on all administration associated with Trusts and Major Gifts fundraising and undertake other fundraising tasks as required within the team.

• Draft letters to supporters
• Assist in updating team records
• Research and identify new trust funding opportunities
• Identify appropriate ways of engaging prospective and existing trust donors e.g. through events, visits, non-financial tie-ins such as volunteering, pro-bono assistance, non-financial gifts and advocacy.
• With the help of the Trusts & Major Gifts Manager, prepare and submit appropriate funding proposals based on RHN’s services, capital and equipment needs
• Contribute to the RHN Fundraising Department £3.4M income target
• Familiarisation with all streams of fundraising including: Events, Individual Giving, Legacy, Online, Trusts, Corporate and Major Donors
• Develop and apply knowledge of Raiser’s Edge database and other essential fundraising tools.
• Assist at fundraising events on an ad hoc basis.
• Work with a highly skilled fundraising team to learn the basic principles and practices of fundraising from administration through to relationship management.
• Use the department’s resources to learn about fundraising theory.

About us

Christian Aid is one of the world's leading humanitarian and development organisations. For over 70 years Christian Aid has worked with the world's poorest to tackle the causes and consequences of poverty regardless of religion, ethnicity or nationality. We operate in 37 countries and are the official relief, development and advocacy agency of 41 sponsoring churches in Britain and Ireland and part of the church community worldwide.

About the role

To manage all legacy and in memoriam marketing to increase legacy conversations and engagement with prospects, secure legacy pledges and increase in memory donations. To significantly grow our legacy income in both cash terms and as a proportion of income. To maintain senior stakeholder commitment to legacy fundraising so that the legacy message is mainstreamed across all communication channels.

Key outcomes

-Develop and refine Christian Aid's legacy marketing strategy to drive growth in engagement in legacy conversations, to increase legacy and in memoriam income.

-To develop relationships with external constituencies and partners to identify, test and manage new promotional opportunities that will uplift the level of legacy gifts evidenced by new pledges and intenders.

-All legacy budgets, strategic plans and promotional campaigns are effectively developed, implemented, managed and monitored

-All aspects of legacy and in memory income and expenditure are managed, monitored and reported effectively and within agreed timeframes.

-To take the lead responsibility for our relationship with Will Aid, representing Christian Aid's interests on the management group and leading on marketing / development of the Will Aid opportunity to supporters.

-To represent to external bodies and to deliver new ways of working with churches and other groups.

Role context

This role reports to the Individual Giving Lead as part of the Fundraising, Communication & Campaign division. The post holder manages a specialist team comprising of Legacy Marketing Officers and regional legacy fundraisers, and works in collaboration with the Legacy Administration Manager. The post holder represents the interests of the team at cross-organisational bodies and supports the development of supporter journeys that provide participation across the full range of the team's work. As a team, we aim to nurture supporters towards their optimum level of engagement, to help:

-Eradicate extreme poverty

-Dismantle its root causes across the world

-Enable the voice and agency of the poor and marginalised to be fully realised.

The role works proactively and collaboratively across the organisation, providing legacy fundraising insight and support to colleagues all working together to achieve these goals.

Relationships

External The role researches and develops relationships with new external constituencies including church bodies, solicitors and key companies. It manages the relationship with and represents Christian Aid at external consortiums including Will Aid.

Internal The post holder manages legacy roles and works closely with other teams within the Fundraising and Supporter Engagement Department. The role works with senior managers to promote legacies across a range of communication channels.

Budgetary/savings responsibility

Leading on budgeting and forecasting for legacy marketing and in memoriam campaigns

Decision making

Responsible for developing, implementing and managing the legacy strategy. Responsible for developing, implementing and budgeting all legacy and in memoriam marketing activity including all promotions and advertising campaigns. Responsible for external relationships with consortiums and agencies & co-operative ventures. Responsible for overseeing all work produced by the legacy marketing officers.

Analytical skills

Responsible for delivering analysis that identifies potential legators and for planning approaches and journeys to inform and inspire them to take action towards making a legacy gift. Responsible for work that identifies key drivers for legacy giving within our supporter base and utilises that in marketing and nurture activity.

Developing Self and Others

Number of direct reports: 2

The post holder will need to maintain a good level of understanding of the legacy market and the opportunities presented by tax efficiencies available and to train and resource the team appropriately.

Encourage others to give their best by discussing goals and aspirations and recognising achievement. Provide an appropriate level of supervision according to need; know when to provide help and when to give others space to learn.

Give constructive and timely feedback to others on difficult or contentious issues. Deal with poor performance directly and sensitively, seeking appropriate and timely advice and support if needed.

About you

Applied skills/knowledge and expertise.

Essential:

-Substantial fundraising experience with a track record of working on legacy, community or major donor fundraising.

-Detailed understanding of legacy giving.

-Significant experience of developing and implementing fundraising plans and the ability to devise, implement and manage direct marketing activities.

-Significant experience of public speaking and strong presentation skills.

-Ability to devise, implement and manage budgets and strategies with good database analysis skills.

-Ability to brief and manage creative development for brochures and advertising.

-A basic understanding of and an appetite for delivering digital marketing/fundraising campaigns.

-Substantial experience of managing others and ability to work with volunteers and older people in ways that provide motivation, management and support.

-Ability to handle sensitive situations with tact, diplomacy and confidentiality

-Ability to work independently using own initiative.

-Excellent report writing skills.

-Advanced negotiation skills with proven ability to influence colleagues and other stakeholders.

-Ability to travel throughout the UK and speak to audiences during evenings and weekends.

Desirable:

-Institute of Legacy Management diploma or other relevant technical qualification.

-Interest in developing world issues and knowledge of church and ecumenical structures.

-Knowledge of a broader variety of marketing/fundraising techniques.

-Institute of Fundraising Certificate.

Digital/IT competencies required

-Word, Excel, Powerpoint: Intermediate

-Internet based collaboration tools and video calling: Basic

-Social media: Intermediate

-Data visualisation: Basic

-Web content design and development: N/A

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church. In this fast-paced and rewarding role, you will be working within our donation processing team.

Experience in a data-processing or finance role would be advantageous, as would a knowledge of Gift Aid, but are not essential as full training will be provided.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms the lives of our persecuted Christian family throughout the world.

What will you be doing:

You will be involved in processing incoming donations on our gifts database (Raiser’s Edge), creating and amending supporters’ records, preparing banking and recording Gift Aid on our gifts database.  Additionally, you will be responding and answering supporter queries on the phone.

What will you need:

• Strong attention to detail.
• Work with a high degree of accuracy.
• Work to deadlines.
• Work flexibly within a team.
• Able to maintain confidentiality.

Salary is dependent on skills and experience.

You will be working within our Donations Processing team from our UK office in Coventry. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims and already have the right to work in the UK.

To apply, select the apply button and follow the instructions on our website.

About the role
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to be at Crisis – our Plan to End Homelessness and new 5-year strategy has opened up exciting ways to engage with the private sector, and in this role, you will play a crucial role in supporting the team develop and manage major partnerships that will help end homelessness. You will provide vital support in delivering events, producing proposals, pitch presentations and impact reports, and will work with account managers to ensure that employees at our partners have all the tools and information they need to carry out fundraising activities. As well as providing administrative support, you will be working on one of the main fundraising databases, and will gain experience of working on accounts for companies like JLL, GSK, Cisco, Coca Cola and many more

About you
To be successful in this role you will have strong organisation skills and a methodical approach to tasks, along with excellent communications skills. You will be adept at juggling multiple projects at the same time and will offer support to Account Managers in delivering major partnerships, as well as supporting our new business function. You will have good numeracy skills and attention to detail, with an understanding of financial processes. You will ideally have experience of working on a fundraising database. You will be able to work on your own initiative, but also as part of a closely coordinated team, and you will be driven by a commitment to Crisis’s values and ending homelessness

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. Candidates are required to address points 1 - 5 of the person specification. The job description is available on our website by clicking on the red 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Tuesday 21st January 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

We are seeking to appoint a Senior Administrator to support our short-term mission work. The successful applicant will be a committed Christian who will be responsible for providing administrative and logistical support in collaboration with colleagues based in Hitchin and in 11 different countries. The post-holder will be an important member of the UK-based staff team.

Job description

Mission Direct is an international Christian charity working in 11 different countries that supports the development of communities through building infrastructure and supporting local charitable initiatives. We are looking for an enthusiastic Senior Administrator to support our Head Office in Hitchin. This is a full-time position based on 37.5 hours a week with occasional evenings and weekends required. Overseas travel may also (rarely) be required.

Duties will include:

• Maintaining database and processing financial transactions
• Extracting and analysing data as required
• Booking volunteer and staff flights in a timely and cost-effective manner
• Assisting with the occasional promotional evenings and orientation/reunion days

Other duties may include the following as time allows:

• Processing volunteer application forms and donations onto database
• Preparation and processing of visa applications
• Preparation of information, acceptance, fundraising and welcome home packs
• Preparation of standard letters
• Scanning and filing of documentation
• Chasing missing documentation, e.g. Gift Aid Declarations for donations
• Collating and sending volunteer info as required
• Taking and passing on telephone messages

Person Specification
Essential (E)/Desirable (D)

Skills

• Confident knowledge of Microsoft Office suite (E)
• Knowledge and experience of databases, preferably CRM (D)
• Experience as an office administrator (E)
• Highly organised/good time management (E)
• Customer service experience (E)
• Ability to be flexible and remain calm under pressure (E)
• Research skills and the tenacity to find the best value for flights and other costs (E)

Personal approach

• A committed Christian with a heart for mission (E)
• Efficiency and reliability (E)
• Excellent interpersonal skills (E)
• Excellent oral communication skills (E)
• Accuracy and attention to detail (E)
• Ability to prioritise and work to strict deadlines (E)
• Excellent team player (E)

Applicants should send their CV and a supporting statement to us via the Apply button, making it clear that they are applying for the post of Senior Administrator.

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria in the person specification. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as “Please see attached CV” will not be considered acceptable.

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.  

Closing date: 5.30pm on Monday 20th January 2020

We reserve the right to close this advertisement early.

We are looking for a Trusts and Foundations Manager who can make an immediate and positive impact to our fundraising activities. You may already be in a management role or an officer looking for the next stage in your career.

You will be responsible for developing and managing relationships with major trusts, foundations and hospital partners and will relish the opportunity to make applications to major trusts maximising the potential for large donations and multi-year funding for running costs, as well as capital and refurbishment projects.

You have significant experience in trust fundraising and proven success in approaching and securing income from major trusts.  You can be relied upon to produce high quality compelling cases for support and to promote and facilitate meetings with major trusts and foundations to develop and sustain longer term relationships.

If you have the right skills and experience to make an impact and are interested in joining our growing and dynamic (but very friendly) team then please submit your CV with a covering letter setting out why you are suitable for the role.

We wish to appoint to this role as soon as possible and applications will be considered on receipt.

Only shortlisted candidates will be contacted.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

We are looking for an exceptional candidate to provide administrative support to ensure the smooth running of a busy and successful Corporate Partnerships team. You will be proactive and driven, with excellent administration skills, as well as approachable, passionate and organised. The ideal candidate for this role will be confident and good with people, whilst having excellent attention to detail and reliable.

The Corporate Partnerships Team at Alzheimer’s Research UK (ARUK) is established and enjoying an exciting phase of growth. We are looking for a proactive and organised colleague to provide vital administrative support to the team, helping us to identify new prospective partners and build excellent relationships with our existing supporters. We are looking for someone with strong communication skills, great attention to detail, and the ability to prioritise and work to deadlines.

Our corporate partners choose Alzheimer’s Research UK because they recognise our pioneering spirit, creativity and our readiness to think and act differently. This approach typifies all our teams, and our growing Corporate Partnerships Team is no exception, having an unrivalled opportunity to bring the power of influential corporate partners to bear on our greatest medical challenge. We have worked with awesome brands like Google, Dyson, Wickes, Axa, Financial Times, Ricoh and Majestic Wines to name a few.

Main duties and responsibilities of the role:

• Supporting the Corporate Partnerships Team to research and secure new partners
• Providing a point of contact for fundraisers from companies that are supporting the charity, making sure they have the materials and resources required to fundraise
• Providing general administrative support for the team
• Keeping team records updated, including processing gifts and donations
• Assisting with ad hoc projects as required by team managers

What we are looking for:

• Education to A-level standard or equivalent
• Experience using Microsoft Office
• Experience working in a customer/client facing position
• Demonstrable administrative experience or relevant transferable skills.
• Experience building and managing relationships with colleagues.
• Confidence working with computers; knowledge of Word, Excel, and Outlook.
• Experience using databases

Location: Granta Park, near Cambridge.

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

Please note that the official job title for the successful candidate will be Corporate Partnerships Executive. When accessing our online recruitment system, the role will be listed as Corporate Partnerships Executive.

The closing date for applications is the 2nd February 2020, with interviews to be held on the 12th February 2020. Please indicate in your cover letter if you are unable to attend on this date.

We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain day.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Fundraising Manager Maternity cover – 11 months, 12 hours per week  

NJC Scale 29 – actual salary for 11 month contract £7715

Home-Start Manchester is a registered charity committed to promoting the welfare of families with at least one child under 5 years of age. We exist to support parents to give their children the best possible start in life because we believe that childhood cannot wait.

For the last 18 months the charity has successfully grown it’s income as a result of employing a Fundraising Manager. We are now looking for an experienced and enthusiastic Fundraising Manager to continue this momentum during a period of maternity leave.

The Fundraising Manager will play a vital role in successful and sustainable growth of the organisation by delivering an existing fundraising strategy that will increase income, particularly unrestricted income, that will ensure a more diverse funding portfolio. The strategy focuses on corporate, challenge event and community fundraising activity.

Applicants must have substantial experience in a fundraising role and a demonstrable track record of securing income. We are looking for a candidate with the experience and confidence to quickly pick up and run with a busy portfolio of work. This is a great opportunity for a part-time Fundraiser looking for additional hours or someone requiring part-time hours to fit around other commitments.

 Closing date: Friday 7th February 2020 12noon. Interviews 17th,18th or 19th February 2020.

For more information and an application pack please go to our website for an application pack or apply online! 

Home-Start Manchester is committed to equality and diversity and to safe recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

Home-Start Manchester: Registered Charity Number – 1105353. Company Number - 5183477

Supporter Service Manager
Slimbridge, Gloucestershire

About Us

WWT (the Wildfowl & Wetlands Trust) is the nation’s leading wetland conservation charity. We are pioneers in protecting wetlands for wildlife and people, both in the UK and around the world.

Almost all life depends on wetlands for water, food, or habitat. Yet a third of all wetlands have been destroyed. We are leaders in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation.

Supporters are at the heart of everything we do and so we are now looking for a Supporter Service Manager to deliver excellent supporter care and ensure the voice of our supporters is heard across the organisation.

Your Benefits

- Salary of £34,671 - £36,496 per annum
- 25 days’ annual leave plus Bank Holidays (increasing to 30 days’ holiday with service)
- Contributory pension scheme
- Life assurance
- Free car parking and secure bike storage areas
- Cycle to work scheme
- Free entry to all our centres

If you have customer services or financial admin team management experience gained within a charity or membership organisation, this is a prime opportunity to drive your career forwards with our vital charity.

You’ll play a pivotal role in our supporter processes, to ensure our supporter’s gifts are effectively and efficiently facilitated, helping WWT continue protecting wetlands through their support.

We also offer a supportive and forward-thinking work environment where you will be able to grow and develop professionally whilst playing your part in the support of our wetland habitats.

The Role

As the Supporter Service Manager, you will play a key role in leadership of the Supporter Services Team, ensuring excellent supporter care and stewardship is provided to all those who contribute to our organisation.

Your team sits within the Supporter Development Department and looks after our large, diverse supporter base. As the senior member of the team, you will play a role in the senior management of the overall department and will work to deliver an ambitious new strategy to improve the supporter experience, implement new supporter journeys and maximise the voluntary income.

Additionally, your role will involve:

- Streamlining team working and capitalising on new opportunities
- Line managing the Supporter Service Team Leader, Supporter Service Co-ordinator and two Supporter Service Officers
- Indirectly managing a team of six Administrators
- Overseeing the fulfilment of subscription products
- Managing a range of fundraising administration responsibilities
- Ensuring that supporter gifts are handled with care and processed efficiently
- Delivering accurate and compliant supporter records

About You

To be considered as the Supporter Service Manager, you will need:

- Experience of managing a customer services and financial administration team in a charity or membership organisation
- Experience of direct line management including all aspects of the employee life cycle
- Experience of working with ThankQ or similar CRM databases
- Experience of managing budgets
- Experience of implementing process improvement measures
- Experience of resource planning, creating rotas and team schedules
- The ability to inspire, lead and motivate target driven teams
- To be educated to degree level or equivalent

A customer service and/or management qualification would be beneficial to your application. Experience of contact centre management and high-volume telephone call cover would also be an advantage, as would experience of managing suppliers.

Other organisations may call this role Supporter Engagement Manager, Supporter Service Team Manager, Supporter Manager, Supporter Care Manager, Fundraising Manager, or Fundraising Campaign Manager.

We are eager to hear from those who have held the role of Customer Service Manager, Financial Administration Manager, Accounting Manager, Customer Care Manager, or Customer Support Manager.

Webrecruit and WWT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you think you could make an impact as our Supporter Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The TSA is looking for a self-motivated, experienced and effective fundraising manager, who is ambitious about generating income to help people living with Tuberous Sclerosis Complex (TSC) and their families and drive research into this rare genetic condition. 

You will write compelling proposals and applications to secure significant income from Trusts and Foundations for the TSA’s support services and research projects, co-ordinating input from across the TSA teams.  You will prepare and submit high quality and compelling grant and bid applications, draft new cases for support to form a grant and bid library, research and compile prospect lists, develop a clear bid pipeline, keep clear records of bids and outcomes, and review grant and bid decisions to continually improve the TSA’s performance in securing generating income. 

You will also research, identify and support opportunities to generate statutory and institutional investment from major funders such as Government departments, grant-making organisations such as Big Lottery and Comic Relief, corporate funds, livery companies and healthcare research funding bodies. 

Working as part of a small fundraising team, you will enjoy taking on new challenges and be happy to work flexibly as the TSA develops a balanced portfolio of income across regular givers, trusts and foundations, corporate partners, major donors and legacies.

The closing date for this post is 22nd January 2020 and interviews will be held in London W/C on 27th January 2020.  Please send a CV and short covering note by 17.00 on Wednesday 22nd January.

About Tuberous Sclerosis Complex (TSC)

TSC is a genetic condition that can lead to growths in various organs of the body. It is a rare condition affecting between 3,700 and 11,000 people in the UK.  The organs most commonly affected by growths are the brain, eyes, heart, kidney, skin and lungs.  These growths may be referred to as benign tumours, but they are not cancerous.  When they cause problems, it is mainly because of their size and where they are in the body.

Eight out of ten people living with TSC have epilepsy.  One in every two people have learning disabilities such as intellectual impairment and problems with attention and memory.  Many people living with TSC also have behavioural problems such as autism, ADHD, aggression, depression, anxiety and sleep disorders which can have a serious impact on family life.

There is a wide range of severity in TSC.  Some people living with TSC are so mildly affected that they experience few problems.  Other people living with TSC can be severely affected and need life-long support from their families or live in residential care.

About the Tuberous Sclerosis Association (TSA)

The TSA is the only UK charity dedicated to supporting people living with TSC and their families.  Our vision is a world where TSC and its effects are conquered.  Our mission is to provide help for today and a cure for tomorrow.  Our aims are to: make a positive impact on the health and wellbeing of people living with TSC, their families and carers; lead research into the tools, technologies and treatments which eliminate the effects of TSC; and lead innovation in the integration of medical and social care services.

Ronald McDonald House Cardiff provides free "home from home" accommodation for parents who's children are critically ill at the Noah's Ark Hospital in the University of Wales Hospital, Cardiff. We are looking for a Deputy House Manager to assist in running this accommodation facility.

Role Purpose:

• To work alongside the House Manager and team to create a strong dynamic and inclusive working environment
• To be an ambassador of and follow-up on all Ronald McDonald House Charities Policies
• Assist with producing and managing House budgets
• Take responsibility for the House Operations in the House Manager’s absence
• Support the House Manager in establishing and developing community and fundraising partnerships

Key Responsibilities:

• Coach and lead a team of House Assistant, Housekeepers and other operations supporting roles to balance the challenge of communal living & creating a supportive home from home environment
• Work with the House teams to allocate rooms and standardise family introductions to the House
• Coordinate administration and operational duties within the team
• To establish and develop valuable donor relationship, ensuring all fundraising, ensuring all fundraising opportunities are explored and passed on appropriately
• To work to an agreed budget and understanding the importance of maintaining tight controls within the House
• Ensure personnel files are accurate and comply with Charity and legal regulations

Key Responsibilities:

• Understand and follow policies and procures for the House's key control system
• Oversee full and proper use of database systems
• Manage the House team schedule
• Manage House volunteers
• Be involved in House events and activities

Knowledge and Experience:

• Experience of line management
• Experience of working/managing in a communal living environment (desired not essential)
• Basis understanding of employee relations i.e. disciplinary investigation and performance systems

Skills and Abilities:

• Ability to manage a team to achieve high standards of House Operations and build and maintain relationships
• Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
• Good IT Skills
• Be able to show empathy while maintaining professional boundaries
• Demonstrates an understanding of and maintains the principles of confidentiality

Ambitious, self-motivated and enthusiastic:

• Understand or willing to learn medical terminology most frequently used by resident families

Things We All Do:

• Respect diversity and works diplomatically with a variety of different audiences
• Show cultural and interpersonal sensitivity, working well with each other
• Promote the Vision, mission and core values of RMHC
• Attend and assist at RMHC events and activities