Database and supporter care officer jobs

The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.

The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.

The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.

Why Join Us:

Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.

BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.

Person Specification 

Essential

• Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.

• Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.

• Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.

• Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.

• Experience of leading or supporting governance processes, including board reporting, risk management and compliance.

• Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.

• A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.

• The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.

• The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.

Desirable

• Experience of working in or with the music industry, creative industries or arts and culture sector.

• Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.

• Experience of implementing or managing a CRM system, project management platform or other operational technology.

• Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.

• Experience of leading an organisation through a period of significant change, transition or growth.

• An existing network within the UK music sector, creative industries or racial equity and social justice space.

At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!

To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.

The Data Selections Manager leads the data selections function in the Data and Analytics team, ensuring data selections are scheduled, developed, tested and checked, and delivered in accordance with the agreed brief and deadlines.  In addition, this role includes the line management of a Data Selections and Reporting Officer.  You will be backfilling the duties of the existing Data Selections Manager for 12-months as they are part of the project team delivering Salesforce Marketing Cloud to ARUK.

This is an exciting time to join ARUK as we are in the process of an organisation-wide change to our Digital, Data and IT processes and services.  There is the opportunity to revolutionise how ARUK conducts data selections as we seek to increase the sophistication of our marketing activity and deliver an excellent supporter experience.

Key Responsibilities:

· Help the Data Selections Team to deliver team and personal goals whilst ensuring appropriate development plans and opportunities are in place

· Responsible for ensuring all data selections are produced in an accurate, consistent and timely fashion, in accordance with agreed data selection briefs and deadlines

· Manage the scheduling of delivering data selections to ensure there is clarity on what data selections are upcoming, to manage any potential clashes and to plan and prioritise the workload

· Develop an excellent process and structure for delivering data selections that guarantees their consistency and accuracy

· Work with stakeholders to ensure data selection briefs are completed correctly, definitions are clarified, and the final selection meets the criteria outlined in the brief

· Work with the Business Intelligence Manager to identify insight-driven recommendations for campaign planning, and to ensure testing within data selections is valid and robust

· Attend end of campaign meetings, and lead on the presentation of results and test outcomes and feedback on process improvements

· Work with the Business Intelligence Manager to drive forward innovations in data selections, such as using propensity models to identify the right supporters to communicate with

· Continually seek to improve the data selection process with the aim of automating and streamlining to improve the accuracy of selections

· Lead on the implementation of a campaign planning process focussed on driving improvement in selection results through data-informed decision-making

· Play a leading role in the planning of the calendar to manage communication activities

· Provide advice and guidance to teams on the implications of Data Protection Legislation for data selections and ensure all data selections comply with this legislation

· Work with the Business Intelligence and Data Management functions of the team to ensure the necessary data is being captured to enable campaign analysis to be conducted

· Work with 3rd parties to ensure the timely and secure transfer of data selection files

· Provide training and assistance to stakeholders to assist them in following the data selection process

Knowledge, skills and experience needed:

· Experience of leading and developing a team of technical experts, ensuring clear roles and responsibilities and driving high performance

· Extensive experience of using large relational databases and analysis packages and working with large and complex datasets

· An excellent working knowledge of SQL

· Experience of building complex queries and producing data selections from a database package or through SQL querying

· Excellent knowledge of data protection legislation and its application in marketing

· Track record of delivering high quality work

· Enthusiastic and positive approach to stakeholder management, understanding the importance of regular and clear communications

· Advanced Excel skills

· Proven ability to work to a high standard and with an eye for detail

· Ability to work on own initiative and manage multiple tasks simultaneously

· Excellent problem-solving skills

· Collaborative approach to delivering projects

· Excellent ability to plan and organise own workload and the wider team’s

· Excellent verbal and written skills

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £48,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via ouor website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: £32,000 - £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Supporter Care Officer role. This pivotal position involves providing exceptional support to supporters through various communication channels, ensuring they feel valued and engaged while managing data accurately to support organisational goals.

Key Responsibilities:

• Serve as the first point of contact for supporters via phone, email, social media, and face-to-face interactions, addressing enquiries, requests, feedback, and complaints.
• Manage and update supporter records accurately within the fundraising database, ensuring all interactions are logged correctly.
• Process supporter requests such as direct debits, address changes, and donations efficiently and with attention to detail.
• Support outbound supporter engagement activities, including thank-you calls and follow-up communications.
• Collaborate with internal teams and overseas offices on supporter issues, sharing feedback to enhance supporter experience.
• Assist with data processing including generating reports, tracking donations, and ensuring timely processing of payments and invoices.
• Proactively seek process improvements and contribute to the organisation’s supporter engagement strategies.
• Uphold data protection regulations and maintain accurate supporter records in line with organisational policies.

Person Specification:

• Demonstrated experience in supporter or customer care roles, handling high volumes of routine enquiries with professionalism and empathy.
• Strong administrative skills, including managing and maintaining databases, preferably using Care or similar CRM systems.
• Excellent organisational abilities with attention to detail and capacity to prioritise tasks effectively.
• Clear communication skills, adaptable to diverse audiences and communication channels.
• Experience in data entry and processing financial transactions such as direct debits.
• Ability to work independently and as part of a team in a busy environment.
• Understanding of safeguarding principles and data protection regulations.
• Solution-focused approach with an openness to learning and process development.

What’s on Offer:

• Salary: £113.64 per day + £17.05 daily holiday
• Location: Hybrid – 1 day a week in Central London
• Contract: Initial 2 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Good systems enable better care.

We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data. 

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 

This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. 

Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments. 

As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.

This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 
Help us empower churches to end homelessness in the UK. 

Key details
Job Title:               Supporter Connection and Engagement Officer
Location:               Sheffield, up to 40% home working across the month
Salary:                    £26,582 per annum
Hours:                    37.5 hours per week (full time)
Contract:               18 month fixed-term contract, with opportunity for a permanent role upon completion.
Line Manager:      Fundraising Operations Manager
Department:         Engagement Team (Fundraising)
Pension:                 Auto-enrolment scheme with 5% employer contributions
Annual Leave:       25 days (excluding Bank Holidays)
Probation:              Six months
Notice Period:       Four weeks (after probation)
DBS:                        Not required

Occupational Requirement: This role has an occupational requirement for the post holder to be a committed Christian, in line with the Equality Act 2010.

What is the role of Supporter Connection and Engagement Officer?
The Supporter Connection and Engagement Officer plays a key role in building and strengthening relationships with our supporters, this can include churches, church leaders, key volunteers and individual. You’ll engage with people personally – primarily through phone and email – to inspire generosity, communicate impact, and ensure every supporter feels valued and connected to Church Army’s mission.
You’ll also support the smooth running of our supporter systems, helping ensure that data is accurate and that every interaction leads to meaningful follow-up. This is a varied role where you’ll balance communication, administration, and creativity – while developing skills that will serve you throughout your career.

Who this role might suit
We’re more interested in your potential than a perfect CV. This role could be a great fit if you:
• Enjoy talking to people and building relationships
• Are motivated by purpose and want your work to make a difference
• Are willing to learn and develop new skills
• Feel comfortable talking about your Christian faith in a natural and authentic way
• Can stay positive and resilient, even when conversations are challenging
You might have gained relevant skills through part-time work, volunteering, university, church involvement, or other life experiences.

Application Deadline:  Monday 22nd June 2026

Interview Date:               Wednesday 15th July 2026

Next Steps:

For more information on the role, you can find the job description and our Faith Based Application Form from our website. 

PLEASE NOTE, WE DO NOT ACCEPT CVs

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026.

Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.

We are looking for an organised and proactive individual to identify new prospects (trusts, foundations, corporates and major donors) to support to the philanthropy team in their fundraising efforts.

The role will help develop and expand our prospect pipeline by identifying new opportunities and supporting the philanthropy fundraising team.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time

Your Mission 

You’ll deliver a growing portfolio of owned, third-party and DIY Challenge Events, while also supporting wider fundraising events across CALM. 

• You’ll join an ambitious team, fresh off its biggest fundraising year to date

• You’ll help shape meaningful experiences for thousands of fundraisers 

• You’ll turbocharge your professional skills across fundraising, events and communication 

• You’ll help prevent suicide and make a life-saving difference for people struggling with life

Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.

SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE

Our Challenge Events team has seen a massive increase in fundraiser numbers this year. We’re hiring to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis. 

The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more. 

Responsibilities

• Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages

• Provide end-to-end operational support for fundraising events, including liaising with venues, partners and suppliers, obtaining quotes, coordinating travel and logistics, working with production teams, preparing materials, producing risk assessments, and creation of event documentation such as briefs, schedules and post-event evaluations

• Represent CALM at Events, including acting as an Event Day Lead, and attending wider CALM events

• Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, contributing ideas, analysing performance, identifying opportunities and putting ideas into action

• Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us

• Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner

• Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction

• Help with the management and optimisation of Event email automated journeys used to steward participants in the lead up to and after their event

• Help to devise and manage our event marketing strategy 

• Deliver stewardship calls to Event Fundraisers - welcoming them to the team after sign up, wishing them good luck before their event, or offering them fundraising guidance and support 

• Work confidently across key income platforms to ensure accurate setup, coding and reporting of fundraising pages, campaigns and donations, including JustGiving and Enthuse.

• Support on the maintenance of relevant pages on the CALM website

• Analyse feedback from fundraisers via our post event surveys and identify areas for improvement

• Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere

• Recruit and manage volunteers to support at events

• Work with the wider organisation to improve processes and data management

• Support in other areas of Public Fundraising as required, including community fundraising and individual giving.

Your profile 

Competencies

Essential

• A strong understanding of challenge event fundraising and event delivery

• Able to take initiative, manage a varied work load with great organisational skills

• Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email

• Confident making telephone calls, with a friendly and empathetic telephone manner 

• A creative mind and ability to problem-solve

• A self-starter, happy and able to develop areas of work that might not have been done before 

• Excellent IT skills

• Willing to work occasional out of hours and weekends as required

• Understanding of CALM, why people choose to support us

• Act as a positive ambassador for CALM, working in line with our ethos, policies and branding 

Experience

Essential

• Experience in event delivery (preferably from within the third sector)

• Experience in a fundraising role 

• Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis

Desirable

• Experience working with a CRM database (preferably Salesforce)

• Experience working with fundraising platforms, such as Just Giving and Enthuse 

• Experience of using email marketing tools and managing email campaigns

• Experience of using G-suite

Why work for us?

Reports to: Sally Rowley, Challenge Events Manager 

Contract: Permanent 

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30,000 - £33,000

A work environment that values creativity, personal growth and collaboration.

Applications for this role close on Sunday 28th June. 
 

About us:

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

Safeguarding:

We are committed to safeguarding children and adults at risk in both physical and digital environments. We expect all staff and volunteers to share this commitment and adhere to our safeguarding policies. 

Any appointment is subject to satisfactory references and a DBS check at the appropriate level. Successful candidates will be required to complete mandatory safeguarding training.

We are seeking a highly organised and proactive Operations & Programmes Support Officer to play a vital role in the smooth running of our small charity strengthening London’s communities. This is a varied, hands-on role supporting both programme delivery and day-to-day operations. You will bring strong attention to detail, a conscientious approach, and the ability to manage multiple priorities. Working closely with colleagues across the team, you will be a clear communicator who enjoys collaborating and contributing to a positive working environment.

The Operations and Programme Support role will be instrumental in supporting our small team to continue to grow our services to support charitable organisations across London while consistently maintaining and improving the quality of our service.

Responsibilities:

Operations support

• Maintain and improve key systems and processes, including CRM data, mailing lists, and shared platforms like SharePoint
• Manage shared inboxes, internal communications, meetings, and day-to-day team coordination
• Provide wider operational support, including managing equipment and systems, basic troubleshooting, data protection, and staff coordination (e.g. meetings, holidays)

Programme and Communications support

• Working closely with the Events Manager, coordinate event delivery, including promotion, registrations, attendee communications, and on-the-day support for 10 online Lunch & Learn events, 2 in-person workshops and 2 community events a year.
• Support event logistics (venues, catering) and ensure all data, feedback and learnings are captured and recorded in our CRM
• Assist with website updates, weekly social media activity, and community engagement and track monthly performance across channels
• Support and maintain impact metrics and participant feedback across all activities
• Contribute to research and information gathering for programme development and fundraising as needed

About Link UP London

At Link UP London we build stronger more resilient communities.  By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources. Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.

We connect skills to SGOs in 3 main ways main including:

• Skilled Volunteering Projects: Short-term, structured volunteering engagements.
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
• Events: Including Lunch & Learn Sessions – 10 one-hour webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development - 2 in-person workshops and 3 community gatherings.

We work in all boroughs and the city of London with 90% of organisations we support addressing issues of poverty, vulnerability and marginalisation.

Person Specification

• Highly organised, with experience supporting organisational operations and/or programme delivery
• Strong attention to detail and some experience working with databases and CRM systems; familiarity with a number of these systems is a plus
• Experience supporting events (online and in-person) and managing multiple priorities simultaneously
• Comfortable and experienced with various forms of technology including digital tools (e.g. excel, social media platforms, content tools)
• Clear communicator who enjoys working collaboratively across a team
• Proactive, solutions-focused, and keen to positively contribute to a growing organisation

Nice to haves:

• An understanding of volunteering and Skilled Volunteering in particular
• Knowledge, and some direct experience, with the charity sector
• An understanding of the opportunities and challenges faced by small charitable organisations today
• The ability to be in London multiple times a week as needed

Qualities that are a good fit for our team

• Personable / warm / caring / friendly
• Energetic, confident and outgoing
• Hardworking / dedicated / committed
• Entrepreneurial
• Professional

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:

Senior Trust & Grant Fundraiser

Salary: up to £33,000

Permanent full time post (part time considered for right candidate)

Location: Hybrid working with days in Bradford, Skipton, and/or Harrogate office

We are seeking an experienced and motivated Senior Trust & Grant Fundraiser to lead and grow our charitable income from trusts, foundations and grant-making bodies.

Reporting directly to the CEO, you will play a key strategic role in securing sustainable funding, both restricted and unrestricted, that enables Carers’ Resource to enhance, expand and support our existing services and allows us to invest in organisational infrastructure, website and digital technology.

The successful candidate will have a proven track record of personally securing at least £200,000 per annum in trust and grant income and will be confident developing compelling funding applications, building long-term funder relationships, and identifying new income opportunities.

This is an exciting opportunity for a skilled fundraiser who is passionate about making a difference and wants to contribute to the growth and impact of a respected regional charity.

Key Responsibilities

• Develop and implement a trust and grants fundraising strategy aligned with organisational priorities.
• Research and identify suitable trust, foundation and statutory funding opportunities.
• Prepare high-quality, persuasive funding applications, proposals and expressions of interest.
• Secure a minimum of £200,000 per annum in trust and grant income.
• Build and maintain strong relationships with funders, partners and stakeholders.
• Manage the full grant cycle including applications, monitoring, reporting and stewardship.
• Work closely with the CEO and senior leadership team to develop funding priorities and project budgets.
• Collaborate with operational teams to gather impact data, case studies and outcomes.
• Maintain an accurate pipeline and reporting system for funding applications and deadlines.
• Produce timely and accurate reports for funders demonstrating impact and outcomes.
• Monitor fundraising trends, sector developments and funding opportunities relevant to carers and community services.
• Support the development of partnership and collaborative funding bids where appropriate.
• Ensure compliance with fundraising regulations and best practice.

Person Specification

Essential

• Demonstrable success in securing trust and grant funding, including a proven track record of personally generating at least £200,000 annually.
• At least 3 years experience of writing successful funding applications to trusts, foundations and statutory funders.
• Excellent written communication and bid-writing skills.
• Strong relationship management and stakeholder engagement skills.
• Ability to manage multiple funding applications and deadlines effectively.
• Experience of developing fundraising pipelines and income strategies.
• Strong analytical and budgeting skills.
• Ability to work independently and collaboratively across teams.
• Passion for supporting carers, vulnerable people and local communities.
• Proficient IT skills including Microsoft Office and CRM/database systems.

Desirable

• Experience working within the charity, health or social care sector.
• Knowledge of issues affecting unpaid carers and vulnerable communities.
• Experience of reporting to senior leadership teams and trustees.
• Understanding of monitoring and evaluation frameworks.

Personal Attributes

• Proactive and self-motivated
• Highly organised with strong attention to detail
• Strategic thinker with a creative approach to fundraising
• Compassionate and values-driven
• Professional, resilient and adaptable

What We Offer

• Opportunity to work for a respected and impactful Yorkshire charity
• Flexible and hybrid working opportunities
• Supportive and collaborative working environment
• Ongoing professional development
• Generous annual leave entitlement
• Pension scheme

Equality, Diversity & Inclusion

Carers' Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.

Closing date for applications: Monday 15th June 2026

Email your application, including a covering letter explaining your fit to the role and CV.

Or apply directly via our website

Help Share the Love of Jesus through practical care and life-changing Ministry! Do you have a passion for excellent writing, relationship-building and Christian ministry in action? Could you help secure vital funding that enables vulnerable people to experience compassionate care, hope and the love of Jesus every day?

At Caring For Life, everything we do is rooted in our Christian mission. Through practical support, loving care and faithful witness, we seek to share the love of Jesus Christ with people who may never previously have known His love for themselves. Our prayer is that many will come to personal faith in Christ and become part of His Church.

This role is far more than fundraising. It is an opportunity to play a meaningful part in a Christ-centred ministry that seeks to bring glory to God through the way we serve beneficiaries, supporters, volunteers and one another.

The role will involve writing about the charity’s firm Christian foundation and may include taking an active role in providing compassionate and consistent care to beneficiaries. You will take part in prayer times and may have opportunities to share personal testimony of experiencing Jesus’ love with beneficiaries and members of the local community. There may also be occasions to support presentations representing Caring For Life, particularly within churches and Christian organisations.

About the Role

The PR team is responsible for generating, sustaining and growing the charity’s income year after year by communicating the work, ministry and financial needs of Caring For Life to a wide range of audiences.

The Trust Fundraiser will focus primarily on securing funding from Trusts, Foundations and grant-making bodies, whilst also helping to nurture relationships with major donors and exploring opportunities for corporate support.

As part of the PR team, the successful candidate will also support wider PR activities during busy periods, including Open Days, Supporters’ Days, formal visits and practical tasks at peak times.

Organisational Structure

The PR team is line managed by the Executive Director, with additional support from the CEO regarding pastoral insight and communication with churches and other Christian groups.

Background Information

Caring For Life has an established and respected Trust fundraising programme, with longstanding relationships built over many years. Alongside carefully stewarding these relationships, the charity continually researches and develops new funding opportunities.

At the end of the financial year 2026, income from Trusts totalled circa £265,000

Main Duties

• Undertake induction and training relevant to the role.
• Maintain and develop the existing Trusts database.
• Ensure reports and funding applications are submitted accurately and on time.
• Keep clear records of applications, correspondence, grants received and acknowledgements sent.
• Research new Trusts and funding opportunities using online systems, publications and resources such as Invisible Grantmakers.
• Work with project leaders and senior managers to identify fundable projects and budget requirements.
• Attend budget meetings and assist staff in understanding funding allocations.
• Prepare compelling funding proposals, reports and covering letters.
• Liaise with the Design and Media team regarding photography and supporting materials.
• Maintain records and communication with major donors as requested by the Executive Committee.
• Support and grow corporate donor relationships.
• Conduct all duties in a professional and Christ-like manner that honours the Lord Jesus Christ and protects the reputation of Caring For Life.
• Undertake relevant in-house and external training as required.

Please note that while this role has a primary focus within fundraising and PR, all appointments at Caring For Life are to the wider ministry of the Trust. Staff may occasionally be required to support other areas of work according to the needs of the ministry and the welfare of beneficiaries.

Skills and Experience Required

• Excellent organisational skills with the ability to prioritise workload and meet deadlines.
• Strong written and verbal communication skills with excellent English grammar.
• Creative and persuasive writing ability.
• Ability to work well within a team.
• Good IT skills, including database systems.
• Understanding of budgets and financial planning.
• Sensitivity and discretion when handling confidential financial information.

Job Information

Location

Crag House Farm, Otley Old Road, Cookridge, Leeds LS16 7NH

Hours

8:30am – 5:00pm, Monday to Friday

Salary

£28,000 – £35,000 per annum (full-time gross salary)

Annual Leave

• 22 days annual leave plus 8 statutory bank holidays
• Annual leave increases by 1 day per year of service up to a maximum of 27 days

DBS Checks

As Caring For Life works with children and vulnerable adults, the successful applicant may require an Enhanced DBS Disclosure and satisfactory references.

This role may involve work with under-18s and is therefore exempt from the Rehabilitation of Offenders Act 1974. Relevant information should be disclosed as part of the application process.