Nugent is one of the leading charities in the North West of England. We fulfil a major social welfare role by providing care to people of all ages and acting as a major employer.

We are currently recruiting for: Individual Giving and Data Insight Officer

Hours of work: 37 hours per week

Location of role: Edge Lane, Liverpool 

The Fundraising, Marketing and Communications Team have a crucial role to play in delivering the income generation targets that will help support some of the vital work that Nugent does to support the vulnerable and less advantaged in our communities across the North West region, through our schools, homes and community services.

To achieve success for our service users we need a team of driven and ambitious professionals to complement our current team, people who can lead in their fields of expertise, support our services and help us be outstanding.

This new and specialised role will steward and develop a pipeline of individual supporters, to support a programme of regular givers, in memory donations, legacies and gifts in lieu. Ensuring compliance with GDPR and supporting the rest of the team in the stewarding of donors - events, corporate and community.

The successful candidate will oversee the management and growth of the Harlequin database and ensure that our procedures are GDPR compliant. You will create campaigns to grow our supporters and work in line with our strategic targets.

What we offer:

• Salary of £26,491- £28,462 per annum
• Group Personal Pension Scheme
• Life Assurance Scheme
• Competitive Terms & Conditions
• Career Progression opportunities

Closing Date for completed applications 10:00am on Thursday 16th July 2020  

The assessment day for this position will be held on Monday 27th July 2020. If successful through the assessment you will be invited to a formal interview on Thursday 30th July 2020.

We are an Equal Opportunities Employer and encourage applications from underrepresented groups.

Nugent actively promotes the safeguarding of vulnerable adults, young people and children.

We’re on the hunt for a Programme Officer (Remote Service) to join us at this exciting stage in Settle’s development. As a result of our learning from adapting to delivering remotely since March 2020, we are piloting a remote service. This remote service will be delivered for 12 months and if successful we aim to apply for further funding to extend this project. This is a brilliant opportunity to shape and test a remote tenancy support service. This is a new position and will be an integral frontline role in a dynamic and fast-growing charity. We’re a small team taking big steps to tackle youth homelessness.

As a Programme Officer (Remote Service), you will be working on the frontline, delivering 1:1 remote sessions with marginalised young people based outside of London. You’ll work closely with our partners to ensure the smooth delivery of our contract and report to the Programme Manager. You will join a team of 5 Programme Officers.

Responsibilities

Supporting vulnerable young people

You’ll be delivering our programmes remotely and working 1-1 with marginalised young people across London. You’ll manage a caseload of young people and be a shining role model to those you’re supporting.

Working with delivery partners

You’ll be working closely with our delivery partner, Hyde Housing, to ensure the young people are getting the best support out there. Whether that’s liaising with social landlords or local debt advice charities.

Collecting crucial impact data

You’ll be meticulous in your collecting and reporting of data, understanding that this information is crucial to demonstrating our impact to funders and clients. You’ll keep your notes and our databases up to date with accurate information.

Working collaboratively

You’ll work closely with Programme Officers that are delivering our in-person service to ensure you are learning from them and they are learning from your experiences. You will collaborate with our Fundraising Officer to ensure that the funders supporting this pilot will have any relevant updates on frontline work.

Getting stuck in

We’re a small team and you’ll be ready to get stuck into new projects and opportunities as they arise - stretching yourself and developing your expertise.

Key info

• Reports to:  Programme Manager
• Start Date:     As soon as possible
• Salary:  £21,000 (plus £3,000 London weighting)
• Hours:  Part-time or full-time considered. We are recruiting equivalent to 1.6 FTE. (minimum of 3 days a week)
• Contract:  12 month fixed term, subject to 3 month probation period
• Location:  Home-working, with regular travel to London (approx. 1 day a week)
• Closing date:  Sunday 2nd August 11:30 PM, 1st round interviews 13th or 14th August

Benefits 

• Lovely open plan office in Hackney, right next London Fields and Broadway Market
• Scope to take real ownership in a fast-growing startup
• Strong commitment to professional development - with a £500 training budget
• Up to 3% pension contribution
• 25 days paid annual leave per year
• Access to an employee assistance programme and cycle to work scheme

How to apply

Further detail in the job description. You'll need to email your CV and application (answers to the below) to us - email address can be found in the job description or on our website.

The closing date for the role is Sunday 2nd August at 11:30 PM. 1st round interviews 13th or 14th August. Due to COVID-19 restrictions, interviews will take place via video call. If you are not able to do this, first round interviews can take place by telephone.

In your application please answer the below questions (no more than 2 sides of A4):

1. Settle uses a coaching model to underpin their work with young people. Why do you think this is important and what are the benefits to the young person?
2. Please expand on how your experiences and skills are suitable for this role.

As the Schools Project Officer you will further develop the Lambeth Young Carers’ Schools Project.Funded by the Walcot Foundation, our young carers schools project aims to reduce the negative impacts of caring on young carers’ education, thereby increasing the opportunities to reach their potential.  The project has 3 core elements:

• A programme of awareness raising in schools targeting both staff and pupils, delivered through assemblies and workshops for school staff.
• A programme of peer support groups taking place in schools to enable young carers to connect with others in the same situation and share their experiences in a supported environment, reducing their sense of isolation and creating the opportunity for new friendships to develop.
• Intensive one to one support with a cohort of young carers who have the highest levels of need.

The project works with secondary school children aged 11 - 16 who are from low income households.

If you are looking for a fast paced, rewarding project that will make a lasting difference to young carers, we would love to hear from you. 

This post is 21 hours per week 

Closing date: Monday 20th July 2020 at 9am

Interview date: Tuesday 28th July 2020

Action Against Medical Accidents is the charity for patient safety and justice, and we are embarking on the most exciting leg to date of our digital journey. We are implementing a new CRM to serve all our needs, and developing a digital strategy to support all of our stakeholders.

You will be an integral part of this journey, working as part of the project team and as our in house CRM expert. In conjunction with senior management you will also contribute to and develop a digital strategy for the organisation. This is an exciting opportunity for someone looking to play a crucial role at an exciting time for an organisation looking to further its digital maturity.

We offer a competitive salary, minimum of 25 days holiday a year (we also close the office at Christmas, and you get these days in addition to your leave allowance!) and a friendly office atmosphere. We also offer flexible working, which is fully embedded in our culture. Applications for part time (e.g. 28 hours) would be considered.

Interviews will be held week commencing 3rd August.

Fixed term – 12 months

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

Unicef UK’s Supporter Care team champions the needs of Unicef’s supporters, always ensuring that they are at the centre of our work for children. As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those that contact and engage with us.

As a Supporter Care Adviser, you will be joining a dedicated team who provide the highest level of supporter care service and help expand relationships by responding to enquiries received through a range of contact channels. You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and co-operatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period.

Act now and apply online.

Closing date: 5pm, Thursday 9 July 2020.

We particularly welcome applications from LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact Supporter Care during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Call and Care Manager (CQC Registered Manager)     

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm Wednesday, 29th July, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager

Depaul currently have a fantastic opportunity for a Fundraising Database Assistant to join the team on a part time contract (22.5 hours per week) until August 2020. In return you’ll receive a competitive salary of £22,610 per annum + pension & other benefits

Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community.

In return as our Fundraising Database Assistant, we can offer you:

- A friendly, flexible and values-led organisation

- Competitive salary

- 26 days of annual holiday plus bank holidays pro rata

- Contributory pension scheme

- Life assurance

The Fundraising Database Assistant role:

The Fundraising Database Assistant is responsible for recording donations and accurately importing data and income onto Raiser’s Edge in a timely and accurate manner. They will ensure data across the department is kept up to date and will also act as the first point of contact for day-to-day data-related queries.

What makes this role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’

- Training in the Depaul Endeavour model

- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

- Access to a total rewards package including a health plan and generous pension contributions

What will ideally support your success in the Fundraising Database Assistant role?

- High computer literacy with comprehensive knowledge of Microsoft Office especially Excel

- Excellent attention to detail

- Experience of working with financial, supporter and/or customer data

- Excellent problem solving skills

- Understanding of the implications of data protection legislation

So, if this sounds like the perfect opportunity for you and you’d like to become our Fundraising Database Assistant then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Closing date – Wednesday 15th July 23:59

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Become’s services support young people in care and young care leavers to achieve their full potential, empowering them to take an active role in the key decisions and processes that impact them. Young people’s voices, opinions and needs are at the heart of our work. We take a holistic, young people led approach in our work, providing tailored advice, information and support. 

At present, Become’s Care Advice Service is primarily delivered over the phone, by email and in group and 1:1 settings through video and in the community. Common queries include issues around placements, accommodation for care leavers, education (particularly higher education), finance and contact. We deliver workshops on rights and entitlements to professionals working with young people in and from care and we also receive queries from carers, social workers, personal advisors and other professionals calling on behalf of a child or young person.

This post will be the first point of call for young people and professionals getting in touch with the service.  We are increasingly moving into digital delivery methods and would encourage candidates with experience of digital delivery to apply.

This is an exciting time to be joining Become with as we embark on delivering an ambitious 5-year strategy.We are looking for an experienced and enthusiastic professional, with the skill, energy and passion for delivery excellent quality services supporting children in care and young care leavers.

Purpose of role:

To improve the lives and outcomes of children and young people in and from care by providing them with a high-quality advice and support service focusing on rights and entitlements, emotional support and wellbeing.

To work as part of a team to deliver, and help develop, Become’s offer of programmes and services to children and young people. 

Main responsibilities:

• To provide children and young people, and professionals working with them, prompt, high quality, accurate advice and emotional support across a range of platforms including over phone, social media, email/text and live chat on a range of issues arising from being in care or a care leaver.
• To deliver group workshops to children in care or care leavers that inform them about their rights and entitlements, emotional and social wellbeing both face to face, through outreach and community links and on online video conferencing platforms (currently exclusively online).
• To hold a caseload of young people with ongoing and higher support needs.
• To build constructive relationships with a range of appropriate agencies and services across local authority, education and community settings to develop and strengthen referral pathways.
• To take a holistic, youth centred approach to providing advice, guidance and support.
• To work with the Policy, Campaigns and Communications team to promote the service and identify themes and trends arising from your work to help inform our policy and campaigning work.
• To utilise monitoring and evaluation tools to record progress and outcomes, carrying out pre- and post- assessment, demonstrating impact of services for young people. 
• To promote Become’s programmes of support in a range of education and community settings and recruit new looked-after children and care leavers to participate.
• To appropriately address safeguarding concerns according to Become’s Safeguarding Policy
• To record case notes and keep the database system up to date with relevant information in line with Becomes quality standards.
• To take part in supervision, team meetings and contribute positively to the wider team.
• To work closely with the Senior Advice & Support Officer to ensure that advice and information provided follows Becomes policies, procedures and framework.
• To support in the development and delivery of Become’s training packages, including supporting care-experienced young people to co-design and deliver 
• To undertake any other reasonable duties as required by management.

PERSON SPECIFICATION

· At least two years’ experience of successful direct work with young people. This may be in advice and guidance, youth work, participation, educational or similar setting

· Detailed, up-to-date knowledge of relevant legislation and local authority practice in relation to children in care and young care leavers

· Excellent knowledge of the key issues relating to children in care and young care leavers – including housing

· Experience advocating on behalf of young people and ability to respond appropriately and sensitively to requests for help

· Experience providing advice and guidance over the phone, email and text

· Ability to build rapport with young people and professionals

· Ability to communicate complex concepts in an accessible manner to children and young people

· Ability to write clear concise case recordings and responses to professionals and young people

· Experience of case work, supporting vulnerable young people with various needs including mental health

· Experience of planning and delivering group work and training

· Excellent organisation, time management and self-administration

· Excellent IT skills, proficient in the use of Office365, Microsoft Office, database systems and online service delivery

· A thorough understanding of safeguarding children and vulnerable adults

· Commitment to the vision, mission and values of the charity and passion about improving the lives of looked after children and young people.

· A qualification or degree applicable to work with advice and guidance work with young people or advice and guidance (e.g. youth work, teaching, youth coaching, advice & guidance etc.)

Passionate about people and planet?

The natural world has experienced unprecedented disruption in recent years. And it’s people, as well as the environment, that suffer as a result. For nearly 50 years, we’ve been dedicated to the protection of the natural world and the wellbeing of everyone in it.

We stand with anyone who cares about the world we live in. Working together with local groups and communities, we push for change around the issues and causes that matter – protecting people’s homes, neighbourhoods and local environment, promoting safe and healthy food and water, and supporting solutions that can deal with the climate crisis and change the world for the better, for everyone. We’re here every step of the way, supporting communities, defending human rights, protecting nature, moving mountains. Combining the efforts of people all over the world enables us to make an even greater difference, meaning local initiatives are transformed into global impact. Together, our voice is louder, our actions more significant, our impact greater. Together, we are determined to change the world for good, creating a cleaner, healthier, fairer world for everyone.

We are seeking to appoint a Chief Executive Officer (CEO) to lead Friends of the Earth through the next exciting phase of our strategic development. You will motivate, inspire and build the capacity of our organisation, staff and grassroots networks. You will also be an important advocate for a healthy environment that provides a flourishing life for current and future generations, and for amplifying the voice of a diverse range of groups.

The successful candidate will share our passion, ambition and objectives. They will understand the significance and urgency of the climate crisis and be committed to the goal of a fair and just transition away from a polluting world. They will also be able to articulate and lead the delivery of Friends of the Earth’s unique role in supporting inspirational people, campaigning in their local communities, to achieve wide-reaching and lasting change.

If you have the skills and values we are looking for, we look forward to hearing from you. To apply, please search this appointment on the Perrett Laver website, quoting reference 4654 (or click the Apply button). Applicants are asked to please upload a full curriculum vitae (detailing the nature, scope and scale of responsibilities held) alongside a cover letter of application detailing relevant experience and motivation.

The deadline for applications is 9am BST on Friday 17th July 2020.

We welcome applications from suitable candidates based anywhere in England, Wales and Northern Ireland who have the flexibility to travel to London, our other offices and community locations. There is also some travel outside EWNI. The salary is competitive with the market rate and commensurate with the seniority of the appointment. We take work/life balance and family/dependent friendly working environments seriously. We offer a range of benefits, excellent learning and development opportunities, and a vibrant organisational culture.

Friends of the Earth is committed to equal opportunities and to continuously learning how to increase the diversity of our people. We welcome applications from all suitably qualified persons and encourage applications from people currently underrepresented in the environment movement, including women in senior leadership positions, BAME, disabled people and LGBTQI+ people. We also welcome flexible working arrangements, including applications from job shares.

Perrett Laver is a Data Controller and a Data Processor, as defined under the General Data Protection Regulation (GDPR). Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in.

Our legal basis for much of our data processing activity is ‘Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

CARERS MANCHESTER CONTACT POINT SUPPORT WORKER

Gaddum in partnership with Manchester Carers Forum, LMCP and Wai Yin Society have been successful in obtaining funding to deliver a first point of contact for Manchester carers. 

Carers Manchester Contact Point (CMCP) will provide an initial point of contact for advice and support for Manchester Carers.  

The service will be able to be accessed via a telephone helpline operating from 8.30 – 5.30 Monday to Friday and through a dedicated website, e-mail address and social media. The service will be based at Gaddum House and be delivered by a dedicated staff team with added value offered by Volunteers and Student Social Workers.

We are now looking to recruit a Support Worker, who will be employed by Wai Yin, and be a member of the core team delivering this new service  

We believe the successful candidates will have:

• Experience of working within an advice and support service
• A clear understanding of the issues that face unpaid carers  
• Excellent verbal and listening skills
• An ability to identify appropriate support for carers contacting the service
• A flexible approach to working hours
• Ability to communicate in fluent English and Chinese (Cantonese or Mandarin)

To apply, please fill out the application form and demographic form below and return to the email address upon it.

Closing date:Noon, Monday 13 July

Provisional Interview Date - Monday 21 July 2020

Healthwatch Richmond is the consumer champion for health and social care in Richmond upon Thames. It gives the community a strong voice to influence and challenge how local care services are designed and run and the power to hold providers of local health and social care to account.

Through planning and delivering a programme of outreach and engagement activities and communications you'll gather the views and experiences of people who use NHS and social care to identify trends. With support from our Chief Officer and volunteers you'll undertake targeted projects and service reviews to develop an evidence based to inform the development of, or improve NHS and social care for our community.

You’ll produce Healthwatch Richmond’s communications, writing articles about the work you’re involved in and collating news stories for publication in media, newsletters, bulletins and online. Through this work you'll help to raise awareness of Healthwatch and help people to get the support that they need.

As part of a small organisation you will be involved in many aspects of our challenging and constantly evolving, but ultimately very rewarding work. The ability to pick-up new skills and approaches, adapt and find pragmatic solutions is essential to the role.

Job Purpose  

The post provides effective support to ensure services are delivered to agreed targets and milestones with a focus on integrated wellbeing face-to-face and telephone friendship support to enable increased social connections and reduced isolation for older people. 

The post-holder will work within a small regional team of staff supporting face to face friendship and other wellbeing services.

Main Duties                                                                    

• Provide support actions aligned to a range of friendship services including face to face and telephone befriending and other services as required
• Co-ordinate service activity from volunteers and staff to ensure effective service delivery
• Assess the needs of older people needing friendship services to measure service requirements
• Work effectively with high volume numbers of volunteers and older people
• Support the process for the recruitment, support and retention of volunteers
• Ensure all service delivery meets agreed Quality and Organisational standards including responding appropriately to safeguarding issues as required
• Support robust monitoring and evaluation, including impact measures
• Enter, update and maintain data to a high level of accuracy and with good attention to detail on a CRM database
• Produce reports on progress and data as required
• Work with Wellbeing colleagues and staff across Independent Age to ensure older people are involved in service development and evaluation
• Respond to enquiries as required in a timely and courteous manner and manage multiple email inboxes
• Represent IA externally
• Support the delivery of innovation, pilot and partnership activity to further the strategic aims of IA
• Attend team meetings as required at Head Office and other locations as required

Other Duties  

• Support the work of colleagues across the organisation including supporting strategic goals and other cross directorate objectives. 

• To observe and comply with all Independent Age Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology Policies and Procedures. 

• To undertake specific safety responsibilities relevant to individual roles. 

• Some requirement to travel which may involve overnight stays. Some evening and weekend working may be required. 

• To work in line with IA organisational values.

• Other responsibilities appropriate to an appointment at this level.

PERSON SPECIFICATION

· A-levels or equivalent work experience

· Experience of professional telephone communication in a friendship service or call centre

· Experience of coordinating service activities to ensure projects and work programmes are delivered on time preferably in a charitable service environment

· Strong customer service experience, ability to resolve problems & deal with queries in a proactive manner

· Knowledge of a range of services such as befriending that combat isolation and loneliness

· Experience of working with volunteers and remote staff

· Experience of delivering training to volunteers and staff

· Experience of data entry to a high level of accuracy and attention to detail

· Experience in the use of Microsoft Office packages and CRM databases

· Experience of working independently & proactively to meet strict deadlines on a number of concurrent tasks

· Use of a vehicle for business purposes and a clean current driving licence

Desirable 

• Good knowledge of operational issues in friendship service delivery

• Experience of building relationships and influencing

• Experience of building local partnerships

• Experience of working with people with complex support needs such as dementia, sensory impairment and depression 

SKILLS AND ABILITIES 

• Proven management skills including the ability to work flexibly and autonomously, managing individual tasks/projects to meet organisational objectives and deadlines 

• Ability to work with a minimum of supervision 

• Ability to prioritise and balance a large number of concurrent tasks and organise work effectively to meet strict deadlines 

• Excellent verbal and written communication skills including the ability to report on progress both verbally and in writing 

• Ability to collaborate effectively within a team 

• Ability to communicate and liaise effectively, both in person and via telephone/email with staff and external contacts at a range of levels and disciplines, as well service users and members of the public. 

• Ability to build and maintain internal and external relationships in order to meet objectives 

• Excellent time management skills 

• High attention to detail 

Independent Age is committed to safeguarding and this role will require an enhanced DBS certificate and a valid driver’s license.

Job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.  

Independent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities Policy and all other relevant guidance/practice frameworks.  

This is an exciting opportunity for a dynamic and enthusiastic programme officer to join our friendly team to support projects globally, focusing on social and economic policy challenges!

Position: Programme Officer

Reporting to: Senior Programmes Manager

Location: Orpington, Greater London

Contract Type: Permanent and full-time

Salary: £23,000 to £25,000 per annum

Purpose

The Programme Officer will be part of our growing Programme Management and Administration Team. You will be responsible for providing day-to-day project administrative support for projects within our UK office

Main Responsibilities and Duties

The responsibilities of the Programme Officer will cover all aspects of project administration, including contracting, financial and logistical processes, with responsibilities growing as his/her capacity develops:

Project Administration

• Supporting implementation of individual projects to help ensure timely delivery of high-quality project deliverables
• Lead on project tracking, including on team input days, deliverable deadlines, invoicing schedules, finances, etc.
• Maintaining and updating project folders and management documents, spreadsheets and databases, ensuring that all relevant information is saved in a clear and accessible manner;
• Contributing to the improvement of project management processes, policies and procedures;
• Assisting with training staff and consultants on project management policies and procedures;
• Reviewing, drafting and managing client and consultant contracts;
• Communicating and building strong relationships with consultants and clients;
• Supporting Programme Managers in ensuring the development and implementation of systems for project management and other tasks as required.

Project and Finance Management

• Financial support of projects to ensure that spending is in line with contracts while managing any variances;
• Monitoring and ensuring compliance with the client contract and invoicing schedule;
• Reviewing consultant and staff invoices and expense claims;
• Preparing and raising client invoices promptly;
• Keeping project-related financial documentation up to date.

Logistics

• Planning and coordinating project field missions with staff and consultants;
• Identifying services required for field missions and adhering to agreed budgets;
• Facilitating travel arrangements for staff and consultants, e.g. accommodation, visas and flights.

Terms of Employment and Benefits

Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:

· Fulfilling work - work directly with end-users in some of the world’s most underserved communities.

• Flexible work - Development Pathways offers employees flexible work hours and remote work options.
• Generous time off - recharge with 30-holiday entitlement plus standard bank holidays.
• Travel the World- we are committed to seeing our work in action, all around the world up to 4 weeks in a year.
• Excellent health  and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period, pension scheme and Employee Assistance Programme.
• Commitment to professional development opportunities - we encourage our staff to participate in professional learning and development.
• Provision of a company laptop and working at home benefit.

Person Specification

Required:

• A university degree or project management experience;
• Excellent organisational skills with the capacity to work with minimal supervision; 
• Time management skills, with the ability to work under pressure, manage own workload and prioritise tasks;
• Excellent interpersonal skills, with the ability to communicate appropriately and professionally with people at all levels and from diverse backgrounds;
• A high-level of attention to detail;
• Technologically knowledgeable and comfortable with Microsoft Office programmes;
• Professional fluency in written and spoken English; 
• Excellent numeracy skills and proficiency with excel;
• A commitment to social justice, gender equality and women’s empowerment.

Desirable

• A university degree in a relevant area, e.g. international development or international relations or project management;
• Previous experience in project management;
• A Master’s degree;
• Proficiency in another language.
• PRINCE2 or equivalent qualification.

How to apply

We invite interested candidates to please send:

• Your CV and cover letter explaining why you would be a good fit for the post of Programme Officer and how you meet the above criteria.
• Applicants must have the right to live and work in the UK.
• Applications will be reviewed on a rolling basis and we retain the right to close this role without notice.
• Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
• Closing date for this post will be 26th July 2020.

Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, colour, religion, age, sex, sexual orientation, gender identify, national origin, family or parental status, or disability status.

Deputy Chief Executive Officer

Kingston Centre for Independent Living (KCIL) is a small charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We are seeking to recruit a dynamic, pro-active and enthusiastic full time individual to join our team in the Deputy CEO role. Our ideal candidate will have experience in fundraising, recruitment, managing teams and building strong professional relationships. We seek someone who has a good understanding of disabilities and SEND provision, equality and diversity, equal opportunities and service user involvement. We hope that our new Deputy CEO will help us to diversify our income and consult with our members to make sure we are meeting their needs going forward.

Main Responsibilities

The successful candidate will be responsible for the day to day management of staff in the absence of the CEO and in supporting the CEO with securing new sources of income for KCIL. The successful candidate will also be expected to raise KCIL’s profile in the community and with potential funders, developing relationships with professional donors.

• Provide regular supervisions to staff, carrying out annual appraisals with selected members of staff
• Work with the CEO to increase fundraising activity and revenue across a variety of projects and initiatives
• Supporting and advising health and social care staff about Independent Living and personalisation policy and practice
• To cover for the office manager when necessary including basic phone duties and being the point of contact for IT support
• Promote and market KCIL by attending relevant local or regional meetings and attending community events to raise the profile of the organisation and generate potential referrals
• Managing and supporting the recruitment process for any vacant roles within the organisation
• To be involved in planning and organising KCIL events such as our Annual Conference and AGM as well as awareness raising events in the community

Benefits

•Salary: Pay scale 49 - 57 (£30,753 - £34,101)

•Pension scheme

•25 days’ holiday per annum (pro rata)

This post is for 35 hours per week. The successful candidate will be willing to travel in and around the London Boroughs or Kingston-upon-Thames and other local areas if required.

This role is subject to an enhanced DBS check

Closing date: Friday 24th July 2020 - 5pm

KCIL is a disability confident employer and we would practically welcome applications from disabled people

Please note we do not accept CV's. All applicants must complete an application form to be considered for shortlisting