The Rainbow Centre is a vibrant Christian Charity that supports individuals and families who are experiencing deprivation and hardship in the Folkestone and Hythe area.  

We operate a range of services including the Homeless Support Service, FoodStop - a mobile soup kitchen, a Winter Shelter for rough sleepers, run the Shepway Foodbank and Family Contact Centre.  Additional revenue is provided through our trading arm, the Rainbow Shop. We have a small staff team which is supported by over 300 volunteers.

We are looking for a highly motivated individual to lead and inspire the team of staff and volunteers and move the charity forward as it seeks to develop its services further in the light of changing needs.  The Rainbow Centre is a charity at the heart of the community, so this is your chance to make a real difference at a local level. 

How to apply

If you are interested in applying, your application should comprise:  

• A covering letter outlining your motivation and relevant experience for the role.  Please ensure that you give details about your Christian faith as this is an Occupational Requirement for this position. 
• A full CV, including educational and professional qualifications, a full employment history showing the more significant positions, responsibilities held and relevant achievements. 

The closing date for applications is noon on Tuesday 7th January 2020.  Enquiries about the job role can be made to the email stated in the covering letter. 

Interviews will be held on Friday 17th January and Monday 3rd February 2020 
 
 

The role: Target Ovarian Cancer has an exciting role for a part-time, one year’s maternity cover Finance Officer. Reporting to the Director of Finance and Corporate Services, you will cover all aspects of our day to day finances with opportunities to get involved in other areas of the charity. Your proactive approach will be a good fit with our friendly, enthusiastic teams.

The charity: Target Ovarian Cancer is a dynamic and fast moving charity dedicated to achieving a long and good life for every woman with ovarian cancer. Our work is distinctive because we tackle the three biggest barriers to progress – late diagnosis, the lack of new treatments, and the isolation so often felt by women. A truly rewarding place to work, our greatest strengths are our enthusiastic and committed team and the amazing women we work with and support.

Benefits: The role is 22.5 hours (0.6 FTE) and can be flexible across the week to fit with your other commitments. We offer 25 days holiday (pro-rata) plus bank holidays, rising to 30 days (pro-rata) after two years’ service. We also offer 5% employers’ pension contribution and an employee assistance scheme. We provide full training in the role, together with development opportunities to attend supporter and other events.

To apply:  Please apply with your CV and a covering letter detailing why you are interested and how your skill set meets the requirements of the role to Alex Horsup, Director of Finance and Corporate Services as below, with the job title as the subject. Applications will not be considered without a covering letter. Applications close midday Monday 23 December 2019. Interviews will be held in early January 2020.

Supporter Care Manager
Hours: 21 per week
Salary: £26,000 per annum, pro rata
Contract: Permanent
Based: Cambridge

Arthur Rank Hospice Charity has an outstanding reputation for excellence in palliative and end of life care. We support people in Cambridgeshire, who are living with life-limiting illnesses and advance conditions. Our positive and practical services deliver care, counselling and education, helping patients to live well and their families to live on.

Our excellent staff survey results in 2018 helped us to achieve gold accreditation in the Best Employers (Eastern region) and in February 2019 we announced that our Cambridge Hospice has joined the success of our Alan Hudson Day Treatment Centre in achieving an ‘Outstanding’ CQC rating.

The Hospice’s Team has a tight knit and supportive culture, it is a culture of hard work, efficiency and ‘going the extra mile’ and we are currently looking for a Supporter Care Manager to join this team.

This is a very exciting role in which you will have direct accountability for the management of our Fundraising Database ‘Donorflex’. It is a hands-on role where you provide strategic reporting and insight to the function. You will line manage, support and develop Supporter Care Officer, run regular audits and, when appropriate, train/retrain colleagues ensuring users are utilising the system effectively.

The postholder will also be responsible for the maintenance and development of the database, to ensure it meets the requirements of the Fundraising and Communications Team and all applicable regulations.

The successful candidate will be educated to A Level standard or above, have excellent IT experience with good working knowledge of Excel or similar database products, experience of data capture of Gift Aid, supporter preferences and suppressions, experience of implementing and managing projects, be numerate and pro-active, have professional approach and excellent attention to detail.

Please note, that you will need to be a driver with access to vehicle for work purposes (mileage will be paid).

At Arthur Rank Hospice we value our staff and offer a range of benefits: Personal Pension Plan (with ability to retain membership of NHS Pension Scheme subject to qualifying criteria), Employee Assistance Programme, Cycle to Work Scheme, Study leave, Lease cars (eligibility criteria applies), generous holiday entitlement, Staff Survey and staff Forum, access to Occupational Health Services, flexible working, ongoing training, Payroll Giving option, Group Life Assurance, Long Service Awards and staff discounts to our in-house Bistro and Salon HD.

Closing Date: 22nd December 2019
Interviews: 6th or 8th January 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position, please click the button to be directed to our website where you can complete your application for this position.

Unfortunately, only short-listed applicants will be contacted. Candidates with a disability that meet the minimum criteria will be guaranteed an interview. 

Arthur Rank Hospice is committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

No agencies please. 

ABOUT US

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

OUR AIMS

We help people find solutions to some of the world’s toughest problems, made worse by catastrophic climate change and persistent gender inequality. Our aims are to:

 Make agriculture work better for smallholder farmers, many of them women, so they can adapt to climate change and achieve a good standard of living

 Help more people harness the transformational effects of clean affordable energy and reduce avoidable deaths caused by smoke from indoor stoves and fires.

 Make cities in poorer countries cleaner, healthier places to live and work.

 Build disaster resilience into the lives of people threatened by hazards – reducing the risk of hazards and minimising their impact on lives and livelihoods.

HOW WE WORK

We work on holistic solutions that change systems and have a framework to help us achieve our aims:

 Analyse the root causes of a poverty and vulnerability

 Define the change at scale we need to make

 Develop activities along three complementary paths: Demonstrate, Learn and Inspire.

- Demonstrate that our solutions are sustainable in the real world

- Learn by capturing evidence and adapting our approach

You will work directly with key suppliers and creative agencies, liaising to co-ordinate the successful execution of campaign activities

JOB FUNCTIONS AND ACCOUNTABILITIES

 Contribute to the 3 year strategic plan for donor development to maintain and develop engagement of existing supporters, through direct marketing activities, committed giving and stewardship, contributing to organisational planning process

 Support the implementation and delivery of a strong appeal programme and stewardship for both cash and committed giving

 Support the delivery of all activities to brief, time and budget. Ensuring value for money and compliance with Practical Action’s fundraising policies, data protection legislation and other codes of practice

 Contribute to the ongoing development and improvement of campaign management processes and procedures through efficient execution, ensuring ongoing evaluation and learning

 Deliver briefing and scheduling information to the Communications Team to ensure timely delivery of appropriate content and copy for campaigns, participating in collective planning

 Responsible for undertaking project research to support the delivery of activities

 Undertake occasional overseas trips to collect content if required

 Manage the electronic and physical storage of campaign materials

 Track and monitor campaign results through daily reports and produce results analysis for all channels ensuring value for money

 Contribute to the monitoring of the supporter development (income and expenditure) budgets.

 Ensure the Supporter Services Unit are well briefed, have samples and are provide with thank you letters in advance of activities going live

 Coordinate the delivery of activity and internal campaign briefs, print management and procurement, database selection briefs and schedule management, ensuring that all stakeholders are well briefed

 Coordinate the day to day relationships with suppliers and agencies, including responsibility for collating, synthesizing and sharing feedback on materials and activities

 Support the delivery of monitoring and evaluation of stewardship activities and supporter journeys to retain and motivate supporters

 Present and feedback on our work, our activities and results to a range of audiences internally and externally

 Keep abreast of individual giving development activities amongst competitors and the wider charity sector maintaining an awareness of commercial and sector trends and legislation that relate to Practical Action and its ability to grow its fundraising

 Ensure Practical Action follows and champions best practice relating to fundraising standards and our approach to supporter care. Share and promote best practice, priorities and outcomes

 Maintain compliance with organisational policies and attend mandatory training

 Undertake any tasks reasonably requested by the Organisation

PERSON PROFILE

To be successful in the role, the ideal candidate will be able to demonstrate:

Knowledge and Qualifications

 A level or equivalent qualification

 Knowledge of scheduling and project management

 Knowledge and experience of direct marketing techniques and practice for fundraising

 Working knowledge of GDPR and data protection and fundraising regulations and compliance

 Knowledge and understanding of industry wide good practice and developments in fundraising; awareness of trends and opportunities in the sector

 Proficient use of business IT systems, including Word, Excel and PowerPoint and the use of CRM databases preferably the Raisers Edge.

Skills and Experience

 Excellent organizational and time management skills, with proven experience in the ability to plan, prioritise, handle multiple tasks and meet deadlines in a busy environment

 Direct marketer at least 2 years’ experience working in a supporter development environment

 Good understanding of print production processes, media buying including briefing of suppliers

 Solid skills evaluating copy, succinctly synthesizing and collating feedback from multiple stakeholders

 Strong written and verbal communication skills; copy writing and proof reading, strong attention to detail and the ability to present internally and externally

 Experience of working with and building strong relationships with creative agencies, professional fundraising organisations, consultants and suppliers

 Good understanding and knowledge of donor audiences and segmentation

 Good analytical and research skills

 Team member who can easily work as part of a cross functioning team to deliver shared goals

 Presenting to a range of audiences internally and externally

 Experience and interest in international development and an ability to convey this to our supporters in a passionate way is desirable.

Please apply direct through our website.

Additional information

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Practical Action are committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 20th December 2019

Interviews to be held on Friday 10th January 2020

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

About the Role:

The post holder will play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The Supporter Experience team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

The main responsibilities of this role will be to:

• Maximise retention of existing supporters and grow the long-term value of the supporter base.
• Maximise the effective use of insight, data and knowledge in building and maintaining long-term relationships with supporters.
• Complete an audit of current supporter journeys across the organisation.
• Through research, testing and analysis, create new supporter journeys to increase engagement and improved income generation.
• Ensure we provide first class supporter care and stewardship through personalising and valuing our donors, fundraisers and volunteers and to build long term relationships.
• Ensure that all teams are enabled and empowered to identify opportunities and resolve issues to improve supporter care, loyalty and supporter retention.

About You:

To be successful in this role you will have:

• Significant supporter/customer care experience obtained from the commercial or charity sectors.
• Proven experience developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.
• An understanding of the ‘Supporter Journey’ preferably gained in the charity sector
• Experience working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities.
• Thorough understanding and experience of the principles of stewardship and a proven attitude of customer care.
• Excellent understanding of customer service and complaints management practices.

Why you should apply:

If you are process and data-driven and motivated by providing high standards of customer care, this role is an exciting opportunity for an goal-orientated individual to be able to lead on the mapping of the supporter journey and to build the processes supporting that journey.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us. 

[For Country Offices]: Please do not include photo/Date of Birth/Marital Status/ Religion/Address on your application.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Director of Supporter Operations and Database Services

Living Planet Centre Woking, Surrey

circa £73,000

The WWF organisational strategy requires increased growth in our support for WWF’s mission across the key goals (thriving habitats & species, polar & climate, food, fight for our world, growing support) of our strategy. To achieve this growth increased income generation is required to deliver a trajectory to £100m by 2024+ this requires a substantial step change in income and supporter growth.

The Supporter Operations and Database Services function is central to the new Income Generation Strategy. Our supporters are at the very heart of what we do. The Supporter Operations unit focus on engaging and inspiring them to continue their journey with WWF. They handle supporter enquiries, process their donations and share their feedback. Their goal is to build personalised relationships and to do what matters to our supporters.  Supporter Operations is comprised of two units: Supporter Care and Income Processing. 

Supporter Care is the first port of call for our supporters – through e-mail, live chat, letter, social media and phone. The Income Processing unit are the ‘behind the scenes’ team.  They open, sort and distribute the post for the whole organisation and handle all the written queries sent by our supporters.  They deal with all financial transactions for our supporters, key donations (cheques, cash and CAF) and handle all our Direct Debit claims as well as Gift Aid claims. 

Database Services unit focuses on the strategic development and operational management of the organisation CRM (including Fundraising) databases.  This includes various services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training.

MAIN PURPOSE AND SCOPE OF THE JOB

This role leads, motivates, manages and develops both the Database Services and Supporter Operations teams.  It has direct line management for the Head of Database Services and the Head of Supporter Operations.  It is responsible for ensuring that all the people, systems and processes that manage all inbound supporter interactions are effective and engaging and responsible for the people, systems and processes that manage all inbound supporter interactions.  It is also responsible for overseeing the strategic development and operational management of the organisation CRM (including Fundraising) databases. 

As well as leading and motivating Supporter Operations and Database Services teams you will be an integral part of the WWF-UK leadership team, championing our supporters within the organisation.  

This role has 2 direct reports and is responsible for a team of over 22.  It is responsible for data quality and supporter care for over 1 million supporters and managing an expenditure budget of over £600k.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Leads, inspires, develops and manages both Database Services and Supporter Operations functions.  Direct line management for the Head of Database Services and the Head of Supporter Operations.

· Responsible for providing an effective and inspiring experience for WWF supporters cost-efficiently

· Responsible for the people, systems and processes that manage all inbound supporter interactions

· Responsible for developing and maintaining the WWF supporter information system to support all fundraising and engagement needs

· Responsible for administration and legal compliance of Gift Aid, direct debits and other payment methods

· Oversees the strategic development and operational management of the organisation CRM (including Fundraising) databases which includes services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training

· Works in collaboration with the Director of Individual Marketing and Legacies and Director of Events and Community to ensure outstanding supporter experiences are delivered at all times through the highest quality data and care.

· Managing relationships with partner companies and organisations and maximise all opportunities to support WWF’s communications, fundraising and advocacy objectives.

· To maximise every opportunity to gain competitive advantage and work with the Supporter Income and Engagement Senior Leadership Team to ensure that all profitable market opportunities are maximised in line with the One Team approach to fundraising.

· Member of the WWF-UK Leadership team.

· Deputise for the Executive Director of Supporter Income & Engagement as required.

PERSON SPECIFICATION

EXPERIENCE, QUALIFICATIONS & KNOWLEDGE

· Demonstrable experience in leading supporter operations and database teams to outstanding results

· Significant experience of developing, monitoring and managing specified plans of work

· Extensive experience of managing and allocating financial, human and other resources effectively to meet work plan objectives

· Significant experience of supplier management and of managing contracts

· Experience of leading and managing a significant support function for an organisation with large numbers of individual customers or supporters

· Demonstrated understanding of customer service issues in a non-profit context

· Demonstrated understanding of Customer Relationship Management in a non-profit context

· Strong understanding of database systems and their application to support the business processes of a major organisation

· Demonstrated understanding of legal and compliance issues relating to charity fundraising, Gift Aid, GDPR and direct debit regulations

· Extensive in leading projects with a complex stakeholder landscape, with the presence and ability to develop and maintain mutually beneficial relationships at a senior level.

· Proven ability in creating and developing supporter care strategies and translating strategic imperatives into clear deliverables and working priorities.

· Significant experience of managing external service providers in supporter operations and database services to achieve excellent results.

· Ability to be forward thinking, results driven and provide swift problem-solving support.

· Degree or relevant professional qualification.

SKILLS AND COMPETENCIES

· Skilled at thinking critically to evaluate the success of work plans and then making changes that will enhance future performance

· Ability to inspire, manage, develop and motivate teams to achieving challenging goals through personal leadership in a variety of contexts.

· Stand by decisions, be accountable for actions and empower others to take responsibility to deliver work on time and to budget.

· Excellent organisational, planning and management skills, in particular excellent communication skills and the ability to influence effectively at all levels including trustee boards.

· Strong collaborator who is able to consider issues from a number of perspectives and work effectively cross channels, directorates and functions as well as with external parties.

· Open and honest, able to deliver difficult messages when needed.

· Excellent ability to identify key or underlying issues in complex situations making recommendations as required.

· Highly numerate with strong commercial financial management acumen.

· Champion organisational culture, bring organisational values and behaviours to life through driving and setting clear expectations and standards and being a role model.

· Excellent clarity in both written and oral communication.

· Good at building internal and external relationships and strong networks of influence.

· Ability to thrive in a fast-paced, high-performing environment.

· Vision, resilience and determination.

· Passionate about the aims of WWF-UK.

To apply please visit our website via the link and apply online

Closing Date: 01/01/2020

WWF-UK’S VALUES

WWF-UK’s values are: ‘We are courageous’, ‘We are passionate’, ‘We are collaborative’, and ‘We are guided by science and inspired by the wonders of nature’. These values should be embedded in your work and behaviour, and any associated policies and processes adopted consistently.

This document sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. We reserve the right, at our sole discretion, to reasonably vary the responsibilities from time to time depending on the needs of the organisation without changing the level of the role.

This is a great opportunity to play a key role as part of a busy supporter contact team for an inspiring animal welfare charity.

The Charity
An international animal welfare charity.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of encouraging supporters to retain or increase their support the charity.
To keep informed and up to date about all relevant issues relating to supporter care for example changes to legislation relating to charitable giving such as gift aid, data protection and the fundraising code of practice.
To undertake supporter administration tasks as required, including thanking, amending records, setting up direct debits and gift aid and when needed provide support to the donation and fulfilment function.
To undertake proactive communications to supporters and or organisations to support in the marketing and stewardship of community fundraising activities.
To steward community fundraisiers taking part in DIY events, supporting them at every stage following agreed processes and time frames and to achieve agreed conversion rates from enquiry to register.

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money and understanding the importance of delivering excellent customer care.
IT literate, across all standard office software with the experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral. Able to take responsibility for own communication style and understanding different viewpoints.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Programme Executive (Fixed-Term Maternity Cover)
Home Based (with regular travel to our partner schools in Birmingham and Nottingham)

About Us

Action Tutoring is an education charity that supports pupils from disadvantaged backgrounds to succeed in school.

In the UK today, young people facing socio-economic disadvantage are less likely to achieve the grades they need to progress in life. This isn’t because they are any less able – it’s because they have less access to tools to support them to realise their potential.

We help to level the playing field by working in partnership with schools to deliver weekly tutoring in English or Maths, to pupils who need it the most.

We now have an exciting opportunity for a Programme Executive to join our team on a fixed-term maternity cover contract lasting up to 12 months.

The Benefits

- Salary of £26,135 pro rata
- Travel expenses
- Flexible working and TOIL
- 33 days’ holiday pro rata, including Bank Holidays
- Workplace pension
- Team socials and a culture of celebrating

If you are a confident communicator and work well with deadlines while managing others, this is a brilliant opportunity to gain experience with a charity that’s supporting the UK’s most disadvantaged young people.

As an education charity, we understand the importance of providing learning and development opportunities for our staff. You’ll receive a comprehensive induction and full training and will have the chance to broaden your areas of responsibility as you grow alongside the organisation.

Our vision is a world in which no child’s life chances are limited by their socio-economic background. If you share our values and want to make a real difference to young people’s lives, we want to hear from you.

The Role

As a Programme Executive, you will be responsible for your own caseload of programmes and managing two Programme Co-ordinators.

This is a home-based role with occasional travel to our offices in London and Action Tutoring’s partner schools throughout Birmingham and Nottingham.

Some of your duties will involve:

- Visiting schools and building positive relationships
- Managing and training the volunteer tutors
- Managing the pupils that use the service
- Measuring impact and success via accessing performance data

About You

To be considered as a Programme Executive, you will need:

- At least two years’ experience of working with young people, schools or volunteers
- The ability to manage and lead others, leading by example
- To be educated to degree level
- The ability to develop strong relationships with a variety of stakeholders
- Strong verbal and written communication skills with the ability to undertake public speaking to deliver high quality tutor training
- To be committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment

Ideally, you will have line management experience or the ability to demonstrate a strong understanding and skills that make for effective line management.

Other organisations may call this role Senior Project Co-ordinator, Education Programme Executive, Project Executive, Education Project Executive, Charity Programme Co-ordinator, Charity Project Co-ordinator or Charity Service Co-ordinator.

The closing date for applications is 30th December 2019 with interviews to be held ideally on 6th January 2020.

Webrecruit and Action Tutoring are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Programme Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Care Coordinator - TEMP

Our client a London based Hospice are seeking an efficient and professional Care Coordinator to join the team on an ASAP basis for 2-3 months

The End of Life Care Coordination Service aims to improve the coordination of a wide range of care provided to end of life care patients and their families in Wandsworth. The team is made up of both clinical and non-clinical roles. The goal of the end of life care system is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this.

You will be working as part of a team under the direction of the Lead Coordinator. However, you will need to use your own initiative to liaise with end of life care patients, their families and healthcare professionals with the key aim of improving access to and coordination of services provided by other health, social and voluntary care agencies.

The nature of the role may involve interactions with distressed and anxious patients and their cares and families.

Knowledge, Training and Experience

• Strong attention to detail
• Ability to work alone
• Able to manage and communicate rotas internally and externally
• Advanced IT skills
• Skilled note taker
• Working knowledge of all computer databases and willingness to learn Crosscare and Coordinate My Care
• Working knowledge of all relevant organisational policies
• Understand the full range of processes and procedures within the Care Coordination Service to ensure efficient and effective working

Cause: Hospice

Role: Care Coordinator

Location: London

Employment Type: Temporary 3 months +

Salary/rate: £11.30ph - £11.94ph (£22,028 - £23,277pa)

Working hours:

Shift working full-time, 150 hours per four-week period worked in thirteen 12-hour shifts from 8am to 8pm and one 7 hour shift. Inclusive of weekends and public holidays.

Ref: 72706PMR

CLOSING DATE: ASAP

Standard DBS required

Engagement Officer

Tooting, London

Part-time: C13,500 per annum (17.5 hours per week)

Do you have experience of working with a diverse range of communities and the ability to engage those communities?  Are you a good communicator and have excellent interpersonal skills?

WCA is looking for an Engagement Officer to join its new team that will be taking forward an exciting expansion to its support for the voluntary and community sector in Wandsworth.

The post is part-time, initially for one year but there may be potential to extend.

About us:

WCA offers a range of support to the voluntary sector in Wandsworth, together with a commitment to ensuring the service user perspective is heard in the planning and designing of health and care services through Healthwatch Wandsworth and our mental health and other projects.

Salary will be c£13,500 (c£27,000 pro rata) per year.

Deadline for completed applications: 5pm, Monday 9 December 2019

Interviews will be held on: Monday 16 December 2019

Only those shortlisted for interview will be contacted. 

Job description and person specification can be found  by clicking the apply button below. 

To apply, you will need to download an application form by clicking the apply button below. 

WCA values diversity and is an Equal Opportunities employer.

Post: Chief Executive Officer

Salary: £31,000 to £35,000 DOE

Contract: Circa 30 hours (negotiable)

About Survive

Established in York in 1990 as a self-help organisation for women survivors of child sexual abuse, we were registered as a charity and a company limited by guarantee in 1998.  We have grown in size and scope, particularly over the last 3 years, and now offer a specialist counselling service, telephone helpline and information service, support/self-help groups and 1:1 support meetings to female and male adult survivors of rape, sexual assault and child sexual abuse.  Our team currently consists of 17 part-time staff and 8 volunteers and we see around 400 clients a year.

Job Description

The Board of Trustees is seeking to appoint a new CEO who will be responsible for agreeing the strategic direction of the charity with them and then implementing the management and administration of the organisation within that framework.
 

You will need to demonstrate strong experience and ability in:

• leading and managing an organisation
• building strong networks and developing opportunities
• operating budgets and management accounts
• successful fundraising
• developing and implementing new successful initiatives

Ideally you will also have:

• a sound understanding of the charitable and voluntary sector including legal requirements and governance
• familiarity of charity policies and procedures to ensure good practice 
• working closely with a Board and delivering reports

You will have excellent communication skills and the confidence and ability to lead, inspire and motivate. Above all, you will embrace the ethos of the charity and the people that it supports.

How to apply:

Please complete the application form and submit it to the email provided by the closing date of 15 December 2019. Enquiries may be made to the same email address.

A DBS Disclosure will be required for this role.

Additional Documents:
Chief Executive Officer Job Description & Person Specification
Application form
Equal Opportunities Monitoring form
Disclosure of Criminal Convictions form

Who are we?

Recently named Third Sector Charity of the Year 2018, we are a rapidly growing charity, committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait. By recruiting a team that ‘can’, we can and will find one sooner.

Our exciting job role!

The Central Operations Officer is integral to ensuring that our community gets the very best experience from us.  From handling first communications and processing income, through to ensuring that appropriate thank you letters/emails are received, along with other communications, you will be ensure that our community are placed at the centre of all we do.

This role is full time - 37.5 hours and will be based in our Farnborough office, with some out‑of‑hours working.

What we'd like from you:

It’s simple – we’re looking for the people who ‘can’. We want the talented, the energetic and the ambitious. We need the inspired and the inspirational – the people who completely embrace our values, offer a great cultural fit and who are determined to make real and lasting change for our community. 

According to the job description you should also have proven experience of working in a busy administrative support role and an understanding of fundraising work.  You must also have the ability to deliver a consistent level of service and be able to work under pressure, often to short timescales.

If this is for you, we’d love to hear from you!

What we'd like to give you:

- Salary c.£23,000 per annum (dependent on experience)

- 25 days holiday plus bank holidays – pro rata for part-time contracts (we also close at Christmas in return for you volunteering 3 charity days per year*)

- Generous pension contribution*

- Life assurance cover*

- Employee Assistance Programme

- Loads of other great benefits, plus an amazing culture to work in, a great team and lots of fun (and cake!)

How to apply to join our amazing team:

Please apply online attaching your CV and a supporting statement explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

Advert close date: Thursday, 19th December 2019

First interview date and location: tbc via Skype

Second interview date and location: tbc at our Farnborough Office

More about us:

Visit our website careers pages to find out more about our culture and what it’s like to be part of our amazing team: 

Don’t forget to check out our short videos (you can find the on our You Tube channel) to find out more about our culture and what it is like to work at The Brain Tumour Charity. 

Did you know that in addition to being recently crowned Third Sector Charity of the Year, we have won a variety of other awards and have been ranked a top global organisation by renowned management consultants McKinsey? Whilst we’re not boasting, we are particularly proud that our HeadSmart campaign scooped the NHS Innovation Award, a Third Sector Excellence Award and a Charity Times Award (well, maybe we’re boasting a little bit!).

For more information, please visit our website!

We reserve the right to close the advert early in the event of receiving a sufficient number of applications and may extend the advert if we don't find our perfect team mate!

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

*subject to qualifying criteria

We have an exciting opportunity for an enthusiastic and motivated person to take on the role of Network Support Coordinator. This is an exciting time at Cruse Bereavement Care. With the introduction of our new strategy ‘Bereaved People First’, the charity is under-going significant transformation. Supporting the Network and Operations Team you will help to provide high quality, safe and supportive service to bereaved people.

You will provide support and guidance to our branches/areas delivering services across England, Wales and Northern Ireland. You will be responsible for managing the internal and external moderation of our core courses and working with the organisational Lead Signatory for DBS applications to ensure smooth transfer from paper based system to online processing.

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

This role is based in Cruse central office in Richmond.

The closing date for this role is the 9th December 2019 with interviews arranged for w/c 16th December 2019.

Your application should consist of CV and covering letter, which outlines your suitability for the role and should be no longer than two pages. 

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.