Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public. The team is part of the Marketing, Data and Insight team within the Fundraising department. The Supporter Care Executive is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research. The position will also process and acknowledge a variety of donations on the fundraising database within agreed time frames.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

Main duties and responsibilities of the role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters, including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback received by the charity and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• In Memoriam giving; Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary
• Processing and thanking donations relating to community fundraising and sporting events
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary 
• Ensuring the integrity of the database by amending supporter details as necessary
• Amending supporter details as necessary 
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for:

• Experience of working in a customer service role
• Experience handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy 
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure
• Willingness and ability to help occasionally with events (possibly elsewhere in UK) and occasional work outside of regular office hours/overtime at peak times

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. However this particular role would require you to come to the office more than 2 days per week in line with the responsibilities of the role. 

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 30th January 2022, with interviews likely to be held week commencing the 7th February 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the information on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

*This role is known internally as Supporter Care Executive

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Prospectus are delighted to be supporting Greenwich and Bexley Community Hospice in their search for two Database and Supporter Care Officers.

Greenwich and Bexley Community Hospice are an amazing local charity, caring for over 2,500 people living in the Boroughs of Royal Greenwich and Bexley every year. They achieve this by providing free high-quality, compassionate care and support to people with all types of terminal illnesses, their families and their carers.

The Database and Supporter Care Officer plays a key role with in the fundraising department acting as the main point of contact for all supporter enquiries, information and supporter care within the team. You will be a champion for all data entry, ensuring a high level of data integrity is maintained through fastidious attention to detail. Excellent Stewardship of the hospice's supporters to encourage long-term relationships will be significant part of the role.

To be successful in this role you will have experience of providing a high standard of support in a supporter or customer care service environment and with a variety of people. Working in a fundraising office and with databases is desirable but not a prerequisite, what is, however, is a willingness to learn, confidence in speaking with people and a passion for the cause. You'll be part of a collaborative and supportive team who work closely together to achieve the Hospice's vision. This is an exciting role and a real opportunity for someone who is looking to start or progress their fundraising career.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application.

We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.

This role will be based in South East London with lots of flexibility options including working from home and hybrid working.

If you are interested in applying to this Database and Supporter Care Officer position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Kids Club Kampala is a UK charity with a Christian ethos that works to transform the lives of children in the slums of Kampala in Uganda. We help vulnerable kids in Uganda to survive and to thrive by providing for both their immediate needs and strengthening their futures through educating, feeding, protecting, and skilling. We work in partnership with our team in Uganda who passionately lead and implement our projects which are a life line to some of the most vulnerable children in the world. We are an ambitious and growing organization, and this is an exciting time for a committed and passionate individual to join our friendly and supportive team.

The role of the Supporter Care Officer is to support day to day running and administration of the charity in order to accomplish the overall objectives of the organisation, along with contributing to the long-term development, growth and sustainability of the charity. 

Key job tasks will include:

Donor Stewardship

Processing donations including Standing Order forms and credit cards

• Keeping donor records and CRM databases up to date

• Sending thank you cards, thank you letters and welcome packs to donors in a timely fashion

• Answering the Kids Club Kampala email address and responding to enquiries

• Answering the phone, opening post and responding to enquiries

• Compiling impact reports and communications for donors, regular givers and charitable trusts

Administration

• Deal with post on a weekly/monthly basis and process as necessary
• Timely data processing in database e.g. contact details, gift aid declarations, actions, consents etc.
• Taking minutes at meetings
• File management

Fundraising Support

• Provide admin support to deliver fundraising appeals and events
• Ensure fundraisers are thanked in a timely manner
• Work with suppliers as required

Supporting the UK team

• Supporting colleagues with ad hoc tasks and special projects as needed
• To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Essential skills:

• Experience working within a Fundraising, Communications, or Supporter Care environment
• Proven ability to manage own workload, conflicting deadlines and deliver to targets/objectives
• Excellent written and verbal skills, with the ability to inspire supporters and communicate the difference their support makes
• Excellent knowledge of Microsoft Office /Google workspace
• Experience of a CRM
• High standard of numeracy and literacy
• Experience of the charity sector

Desirable skills:

• Passion for making a difference for vulnerable children
• Experience of, or an interest in International Development

How to apply

To apply, please email your CV along with a covering letter, detailing why you are applying for the job and how you meet the person specification by 9am on 31st January 2022. Interviews will be held on w/c 7th February 2022.

We strive to be an inclusive organisation. Non graduates are welcome, and we particularly welcome applications from BAME candidates. Please note that you must be eligible to work in the UK in order to apply. 

About the role

Our Fundraising team raises over £4million a year and are heavily supported by members of the community. As Database Manager, you will manage the Raiser’s Edge Database ensuring all income is recording accurately and carry out all financial reconciliations for the Finance team.

Ashgate Hospice is based in Chesterfield, Derbyshire, although this role is able to be carried out remotely.

To get full details on what the role includes please read the attached Job Description or get in touch the recruiting manager for an informal chat.

This post is being advertised as a 12 month fixed term contract to cover maternity leave working 30 hours per week.

About you:

You will have excellent attention to detail and decision-making skills. You will be comfortable working with large volumes of complex data and you will have strong data analysis skills.

What next:

For an informal discussion about the post, please contact Tessa Wiggans, Supporter Engagement Manager.

Please visit our website and social media accounts or listen to our podcast “The Life and Death Podcast” to get a feel for what it is like to be part of the Ashgate team and gain an understanding of the people we support.

Any candidate who identifies themselves as disabled, will be short listed if they meet the essential criteria for the role.  Essential criteria can be found in the Job Description & Person Specification for the role.

To apply, please download an application form from our website.

If you are short listed for interview you will usually receive an invitation a minimum of 48 hours before the day of the interview.  If you have received no response within two weeks of the closing date, your application will have been unsuccessful on this occasion.

If successful, you will be required to have a DBS check at the appropriate level as part of the conditional pre-employment checks. For more information, please refer to the Candidate Assist notes.

As a provider of CQC regulated activity, it is a legal requirement that all employees or workers engaged with the Hospice and have direct or incidental patient contact are fully vaccinated against COVID-19 from 1st April 2022. For more information please visit the candidate assist notes available on the ‘Our vacancies’ page of our website.

Are you a Support Care Officer looking to make your next move within the charity sector?

Do you like the idea of being part of an ambitious team that allows you to take on broader responsibilities?

You will now play a key role within the growing fundraising team of this amazing Healthcare / Medical based charity, and it will be your responsibility to deliver the highest levels of customer service to the charity's donors and prospective supporters. This is an opportunity for you to use your communication skills to build strong and loyal relationships while ensuring the administration side is accurate and the database records are kept updated.

This is an exciting and unique time for you to get involved because the charity is working on an ambitious data strategy project. You will be looking at ways to improve the current fundraising & finance processes, as well as systems & compliance. So this is a great opportunity to shape these plans and help to develop & embed them within the fundraising team.

Your key responsibilities will be :

- the first point of contact for all the charities supporters, so you will take care of telephone, email and written enquiries. You will also ensure that the supporter's information is accurately recorded. Then you will manage and flag any complex issues to the team.

- to deliver excellent supporter care and ensure all supporter donations are processed on the database and they are promptly thanked.

- supporting the team develop and roll-out a more streamlined data entry and financial reconciliation process.

- the main contact for all 3rd party giving platforms, working with the database team ensuring consistency and accuracy.

- the point of contact for the fundraising team for any queries, chasing timelines where needed.

- you will work closely with the Database team to identify, improve and ensure smooth delivery of any mass income or other donor data processing requirements.

- help support the Director of Fundraising and the fundraising & database team in the development of donor and team policies & procedures.

Experience

- supporting and delivering on excellent supporter care

- delivering excellent and accurate data entry & income processing

- Microsoft Applications including Outlook, Word, Excel and PowerPoint, and MS Teams

- knowledge of The Raisers Edge database (or an equivalent CRM system)

- experience of processing donor / client donations or payments.

Skills and Attributes

- Strong attention to detail and ability to spot errors and opportunities for improvement

- Strong communication skills with a confident and professional manner on the phone and in person.

- Ability and ease when working with data, particularly financial data.

- Excellent organisation, prioritisation and workload management skills

- Proactive in learning new skills and keeping up to date with changes in relevant fundraising best practice and compliance.

- Good relationship building skills with both internal and external stakeholders

- Able to use initiative, taking full ownership of your area of responsibility

We look forward to meeting you & Good Luck!!

Database Manager

A truly excellent role has arisen for a Database Manager to join a well-loved award-winning charity based fully remote (office space in London if required). As the Database Manager, you will lead the charity through potentially the most important time from a Data perspective as they move to MS Dynamics for the first time.

As the Database Manager, you will be instrumental in managing the development of the CRM once it has been embedded. This is the perfect role for a Database Manager to take the next step in their career, join a growing team and lead on some very cutting edge projects.

This charity offers very flexible working including 35 hour working weeks and the chance to work from home.

Skills required for the Database Manager are:

- Skills in MS Dynamics CRM ideally, however any fundraising CRM would suffice (Salesforce, Raisers Edge, Care CRM)
- Some line management experience ideally
- Good SQL experience (ideal but not necessary)
- Great communicator and stakeholder management skills

Database Manager / CRM Manager / Salesforce / Dynamics CRM / CRM Project Manager
This would be brilliant for someone looking to take the step up into a bigger team, manage more people and have more of a strategical scope.

Salary: £45.000 - £50,000

Location: Fully remote (office space in London if required)

Apply now for immediately consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy

Are you looking to gain experience in Fundraising data in a leading UK charity?

About the role

To undertake database administration, donor segmentation and donor analysis, providing database support to the fundraising team and enabling our strategy on supporter lifetime value, in line with our income growth path.

Maintaining, developing and utilising the Raiser’s Edge database as an effective fundraising, segmentation and analysis tool, and training the fundraising team on Raiser’s Edge.

In this role you will:

• Manage daily administration of the Raiser’s Edge database, adding of data to lists, campaigns, appeals, adding new users

• Improve data quality on the database by running queries and reports to identify where data is not accurate or in the right format such as missing address information, phone or email and gift aid. As well as other information as identified

• Import data into Raiser’s Edge, understanding the implications of data imports and checking data quality of the imported data

• Support the Database Manager in implementing best practices when using and developing the database; including coding for segments, attributes and other database customisations.

• Assist in training Raiser’s Edge users to ensure they are fully trained in the relevant aspects of database functionality and to provide technical support when required.

• Create and run regular and one-off reporting for the fundraising team to add value and insight to strategic planning for future fundraising.

• Create data sets to go to mailing houses and email communications which include segmentation of data and complex criteria

• Work with fundraising and other teams to solve data challenges and estimate time to develop solutions and communicate timeframes

• Create queries and reports to provide the fundraising and other teams with information needed from Raisers Edge including ROI and Attrition reporting

About you

• Experience in using databases as an administrator ideally using Raiser’s Edge in the charity sector

• Experience in developing complex reporting, incorporating multiple criteria based on ever changing requirements, and analysing data.  Using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation).

• A good knowledge of GDPR

• Investigative mind, used to solving complex problems with an ability to remain focused on the wider goals of the task, team and department.

• Well organised, able to prioritise and make decisions with a solution-focused attitude.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form. To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am 21st January 2022

Interview and assessments on: 1st February 2022

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We’re delighted to be working with a wonderful disability charity who are looking for a temporary Supporter Care Project Manager to join their growing team. You’ll be responsible for the day to day delivery of Supporter Care projects, whilst also training and managing temporary staff. The types of projects will include database updates for donation and Gift Aid, ensuring compliance with fundraising standards and updating training procedures.

You’ll work with a variety of internal stakeholders to develop, deliver and report on the Gift Aid project, whilst ensuring that business processes related to specific projects are optimised, efficient and compliant with data protection legislation. You’ll carry out activity related to database updates and provide regular update reports to the Fundraising Operations Lead, as well as supporting staff to set clear objectives.

You will need:

• Experience of managing staff
• Experience of project managing supporter care activity
• Working knowledge of Gift Aid
• Experience in using a CRM system

Location: London

Deadline: ASAP

Salary: £30,000 - £32,000

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Currently working from home

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Assistant. You will be joining a dedicated team that provides the highest level of supporter care service and helps expand relationships by responding to enquiries received through a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those who contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 28 January 2022.

Interview date:  Thursday, 10 or Friday, 11 February 2022 via video conferencing.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care Line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 23 January 2022 at 11:30pm

Interview date Wednesday 26 and Thursday 27 January 2022 (virtual)

Are you a confident Supporter Care Administrator with a ‘can do’ attitude who is looking to further develop your Supporter Care career within a high-performing Fundraising Department?

About the role

We are seeking a Supporter Care Administrator to join our growing Fundraising and Communications department. Reporting to the Supporter Care Coordinator, the successful candidate will be one of two Administrators responsible for the delivery of a high standard of customer care and operational support that ensures that our supporters are at the forefront of everything we do.

Day to day responsibilities include importing of data, processing of voluntary income, management of enquiries and complaints, and maintenance of the fundraising database. The wider remit of the role includes liaising with internal stakeholders, third party suppliers, financial and non-financial supporters, and members of the public with an interest in the organisation’s work; contributing to the periodic review and update of team processes and procedures; and taking the lead on role-appropriate tasks under the guidance of the Supporter Care Coordinator. The post holder will be accountable for working to agreed KPIs and SLAs, and for consistently meeting regulatory requirements; ensuring timely, accurate and compliant administration of supporter-related activity.

What we’re looking for

Applicants should be able to demonstrate relevant customer/supporter care experience including income processing, experience of working with Raiser’s Edge or another fundraising database, strong organisation and prioritisation skills, and a keen eye for detail. The ability to manage both time and workload is a must, as is the ability to work independently in addition to contributing to the efforts of the wider team. The ability to develop and maintain mutually beneficial working relationships is essential, as is the ability to communicate in an effective and professional manner. Experience of working with ImportOmatic data integration software would be advantageous but is not essential.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s is a Disability Confident Employer, we are in the top 100 of Stonewall’s Workplace Equality Index 2020 and we are. Equality, diversity and inclusion are central to the organisation's values and how we work.

We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10:00am on 18 January 2022

Interview and assessments on: 27 January 2022

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

12 month fixed term contract 

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 23 January 2022 at 11:30pm

Interview date Wednesday 26 and Thursday 27 January 2022 (virtual)

(We normally offer a starting salary at the beginning of the range)

Full-time (37.5h) / Permanent 

Islington, London

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

This is an opportunity to bring together all your communication, organisational and customer service skills to keep our supporters and the public informed and inspired.

Responding to a high volume of enquiries from supporters and the general public, you’ll be expected to write engaging emails and letters and to confidently answer direct questions via telephone. These will range from routine administrative enquiries to questions about the environment and our campaigns. 

You’ll also be responsible for a variety of customer service and administrative tasks in handling these enquiries, from thanking supporters and sending them further interactive content to updating the supporter database, processing donations and, where appropriate, negotiating with and motivating people to continue their support.

You'll have

• Experience in a supporter care or customer service environment.
• Excellent written and verbal communication skills with a warm, friendly manner and the ability to handle difficult conversations with understanding and empathy.
• The ability to keep abreast of our campaigns and to communicate this information clearly to supporters/the public by phone and in writing.
• Strong organisational and multitasking skills with great attention to detail and the ability to keep calm under pressure.
• Great team skills, a flexible approach, a passion for Greenpeace’s work and a real desire to share this with others.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process.

For more information and to apply please visit our website.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9am, 31st January 2022
INTERVIEWS: Provisionally 10th & 11th February