Database and supporter care officer jobs

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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Main purpose of role

Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

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Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking

Closing date: Thursday 8th January 2026

Interview dates: 19th January 2026

Please download the job description to see full role responsibilities

If you love data and want to make a difference by helping us to support vulnerable children alone and at risk on the streets and at transport hubs, leading change and building brighter futures across the world then this could be the role for you.

We are moving CRMs in 2026 and need to make sure that we are efficently and accurately processing all UK income and other supporter data within the organisation's new CRM system. The post holder will play a key role in maintaining the  integrity and compliance of financial and supporter records, enabling the charity to maximise income and supporter engagement.

They will be responsible for processing a range of income sources—including online, postal, event, and PayPal donations—while ensuring timely and compliant Gift Aid claims and accurate data management. The role will also support database  maintenance, data quality, and system improvements through collaboration with suppliers and internal teams.

In addition, the post holder will uphold data protection and fundraising compliance (including GDPR, PECR, and Gift Aid regulations), provide training and support to colleagues, and contribute to a culture of accuracy, transparency, and continual improvement across the Fundraising and Marketing team.

Supporter Care Officer
 
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
Do you deliver brilliant customer service and love helping people? We’re looking for a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust.
 
In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank-yous to supporters. You will use our database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.
 
To be the right person for this role, you will:

• Have experience in financial processing and using CRM databases
• Be well-organised with good attention to detail
• Communicate clearly and respectfully with a wide range of people
• Be comfortable working independently and as part of a team
• Have excellent customer service and be willing to go the extra mile for supporters

If you are passionate about great supporter care and want to help make a real impact, we would love to hear from you.
 
We offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.
 
Please note you will need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.
 
Closing date and interview date
 
Closing date for completed applications is midnight on Monday 12 January 2026.
 
Interviews expected Wednesday 21 and Thursday 22 January 2026.
 
We reserve the right to bring forward or extend the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.
 
No agencies please.
 
How to apply
 
Before applying, please ensure you read the job description for more information about the role. 
 
Applications should be made through our recruitment portal Hireful and to apply, please use the application button provided.
 
Our commitment to an inclusive workplace
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities. 
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-225 798

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an enthusiastic and committed individual to join us as Digital Fundraising Officer. This is an exciting and varied role within our Individual Giving and Communications team, playing a critical role in developing and sustaining our income from email marketing and other digital channels, in support of our vital work.

If you are motivated and target-driven, have great digital and copywriting skills, a keen eye for detail and a proactive, hands-on approach, we’d love you to join our small, friendly team.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

Background Information and Purpose of Post

As part of our ambitious plans in the UK, we aim to achieve significant growth in private fundraising. This post is a pivotal role enabling HI UK to maximise our income from email marketing and other digital channels.

You will support the IGC Team Manager and Fundraising Manager to deliver HI UK’s individual giving strategy by developing and running our digital fundraising activities.

The purpose of the post is to:

· Focus on increasing overall digital fundraising income year on year.

· Lead the development of HI UK’s digital fundraising activities, focusing on email marketing and paid advertising while testing and developing new income streams.

· Maximise engagement, conversion, retention and giving levels of digital supporters.

· Produce engaging content for use across digital channels.

· Monitor, analyse and report on key performance indicators to evaluate digital marketing.

· Ensure that our donors and supporters are at the heart of everything we do and provide them with a first-class experience.

Main Duties and Responsibilities

Email marketing

· Create high-quality, timely and inspiring emails for HI UK’s donors and supporters every week, to increase income and engagement.

· Develop and launch multichannel emergency fundraising appeals at short notice to maximise fundraising income and supporter awareness.

· Develop and maintain email marketing automation programmes to improve supporter experience.

Paid media

· Work with our digital agency to optimise the ROI of our Search Engine Advertising (SEA) on Google and Bing.

· Develop and test new Social Media Advertising campaigns to support fundraising objectives.

· Develop and test new paid media activities to enhance fundraising campaigns.

· Develop and implement multichannel digital fundraising campaigns, working with the Fundraising Manager.

Content creation and website

· Design and produce creative content including video and images for use across digital fundraising and supporter engagement activities.

· Increase the impact of our organic social media content, particularly on Instagram and TikTok.

· Improve the HI UK website as a tool for fundraising and supporter engagement, focusing on the creation and development of appeal landing pages, donation forms, and supporter actions.

· Increase volume and quality of organic traffic to HI UK’s website through Search Engine Optimisation (SEO) and Generative Engine Optimization (GEO).

Cross cutting

· Maintain detailed reporting on key performance indicators for digital marketing, to evaluate performance, make improvements and identify tests.

· Test and improve key supporter journeys across HI UK’s digital channels to increase income, conversion rate and engagement.

· Increase the integration of HI UK’s existing digital tools and databases through automation.

· Work collaboratively with colleagues in the IGC team to improve digital activities in their areas of responsibility, including legacy fundraising, acquisition, loyalty, supporter care, and media outreach.

Other responsibilities

· Maintain a positive working relationship with the marketing teams in HI Federation and National Associations, participating in digital working groups and feeding into digital transformation projects as required.

· Ensure HI brand guidelines and organisational values are respected in all digital marketing activities.

· Manage relationships with relevant suppliers and consultants.

· Represent the organisation at relevant external events and meetings.

· Keep up to date and adhere with any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to digital fundraising.

· Any other activities commensurate with the level of the post, as may be required.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Job summary

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley.

Our homes offer a warm and comfortable environment, with personalised care that centralises the needs of the residents, with on-site therapists, dieticians, and a wealth of activities for residents to enjoy.

The Role

We are recruiting to the new role of Resident Liaison Officer, to respond to enquiries from potential Residents, their families and social work teams. 

We are looking for an individual with excellent relationship building skills who can understand the emotions and challenges our prospective Residents may face when choosing to move to a care home. Your role will involve liaising with all enquirers, providing them with information about our homes and supporting them throughout the admission process. You will need to have strong administration skills and experience of using a database and the Microsoft office suite and be able to pull reports on all areas of the enquiries and admission process. 

A sales and marketing background would be an advantage for this role and understanding and respect for the Jewish faith and customs is essential.

Carer Wellbeing Workers provide invaluable services to help improve carers’ resilience and ensure they are supported to maintain their caring roles. They provide tailored information and advice, practical, emotional and planning support, peer opportunities, contingency planning, active listening and through partnership working are pro-active in the identification of carers.

Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the postholder will use excellent communication and interpersonal skills to offer carers one-to-one and group support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams. 

The role is a mix of remote / homeworking and community venues. You will be expected to be readily able to travel across Adur, Arun and Worthing to deliver carer support and on occasion to venues across the County to attend meetings and training as required. 

Interview Date: 19-21 January 2026.

Key Role Summary 

Information & Guidance: Offer tailored, personalised information, guidance, emotional, and practical support to carers, helping them navigate local services and make informed decisions. 

Empower: Enable carers to communicate issues important to them, set their own priorities, and articulate their needs and wishes. 

Community Presence: Work as part of the team to maintain a presence in the community, delivering support through various channels and formats.

Data Recording: Accurately record all interventions on the Client Record Management System to enable timely and informative reports, ensuring decisions are evidenced and all actions recorded. 

For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits

•  Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service   (inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading ...

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity 

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

 

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families. 

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. 

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised, detail-focused and calm under pressure 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 23rd January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

Battersea is in an exciting phase of innovation and transformation as we embark on the second year of our five-year strategy. With increased investment in income generation, which started in 2025, we continue to expand our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Legacy and In-Memory income is vital for Battersea and gifts left to us in Wills account for over 40% of our total income. We’ve seen significant growth in this area thanks to the sector-leading work of our ambitious team and the success of our wider fundraising programme. It’s therefore an exciting time to join the Legacy and In-Memory fundraising team.

The Legacy and In-Memory Stewardship Officer will help to support and deliver our Legacy and In Memory stewardship programme, working closely with the Senior Stewardship Officer to ensure the smooth and effective management of day-to-day activity, reporting, and stewardship campaigns.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 18th January 2026
Interview date(s): First round (online): 26th & 27th January 2026. Second round (in person): 3rd February 2026

For full details on the role, please download the recruitment pack.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Location: Flexible

Join our small but mighty team and help transform the future for people affected by primary bone cancer.

We’re looking for a motivated and detail-driven Trusts & Foundations Fundraising Officer to support a growing and strategic income stream. You’ll work closely with the Trusts & Foundations Fundraising Manager to research prospects, write compelling applications, manage reporting, and build warm, meaningful relationships with funders who want to make a real impact.

In this role, you’ll contribute to raising around £500,000 a year to fund life-saving research and vital support services for patients and families. You’ll collaborate with colleagues across the charity, turning insight, data, and stories into persuasive cases for support that inspire funders to give.

This is a fantastic opportunity for someone with strong writing skills, excellent relationship-building abilities, and a proactive approach. Whether you already have experience in trust fundraising or are looking to develop in this area, we’ll support you every step of the way.

What we offer:

• 30 days holiday + bank holidays

• Flexible working and home-working support

• 6% employer pension

• Private Health Insurance (after probation)

• Generous training and development opportunities

• Supportive, collaborative culture where you can genuinely make an impact

If you’d love to use your skills to support a passionate community and help drive positive change, we’d be delighted to hear from you.

Overview   

At Young Roots, we want to see a compassionate and welcoming society for young people seeking safety. We work alongside young refugees and asylum seekers in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.  

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, experienced traumatic journeys, and are often here alone to find community and connection, a space to be a young person, and access support to address a range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.  

About the role  

This is an exciting opportunity for an experienced practitioner with both youth work and casework experience to make a meaningful difference to the lives of young people in the UK asylum system. You will support young people aged 18-25, including those age-assessed as 18+, living in contingency and dispersal accommodation, helping them access social, emotional and practical support as they navigate the asylum system. 

Working closely with Youth Welfare Caseworkers who hold more complex, long-term cases, you will provide early intervention and short-term casework support alongside consistent, relational youth work. You will also contribute to the ongoing monitoring, evaluation and reporting of the service, as required, helping to evidence impact and inform service development. 

This role is primarily based in Brent, where you will coordinate the delivery of the Ahlan youth club with another Youth Welfare Officer and contribute to regular outreach to young people living in local hotels. You will help plan and deliver group sessions, trips and activities, creating safe, engaging and empowering spaces for young people. You will act as a trusted point of contact, building strong relationships, offering one-to-one support, and accompanying, referring and signposting young people to appropriate services, while working closely with colleagues to ensure safeguarding and wellbeing are prioritised. 

You may also be required to support the delivery of our other Youth Welfare youth clubs in Croydon and King’s Cross, and some evening work may be required as part of the role. All work is delivered in line with Young Roots’ values, using a trauma-informed, asset-based and youth-led approach. 

How to apply

Please submit your CV and a personal statement by the closing date outlining how you would be a great fit for the role. 

Your personal statement should be no more than 800 words, answering the following questions: 

1. What is your motivation for working with Young Roots? 
2. What is your motivation for applying for this role specifically? 
3. What skills and experience would you bring that will enable you to be successful in this role?

Please ensure you refer to the minimum requirements on the person specification and provide examples to demonstrate how and where you meet the criteria. 

You may submit your personal statement in writing or via video. 

Please submit your application via CharityJobs. 

Please note that Young Roots is closed from Wednesday, 24 December 2025, and will reopen on Monday, 5 January 2026. There may be a delay in getting back to you during this time. 

No agencies, please. 

Closing date: Midday on Monday, 5 January 2026 

Interviews: week commencing Monday, 12 January 2026 

Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview to candidates with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying, or if you'd like any adjustments to the process, or an informal discussion or advice on your application, please get in touch. We would also like to alert you to organisations that support people from under-represented groups and can advise you on applying for this role - for example, Scope, Young Women’s Trust, and Experts by Experience.

Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.

Our work is underpinned by policies and procedures which promote safe working practices. We have a training and supervision framework that everyone is expected to comply with, along with systems for monitoring, quality assurance, and collecting service user feedback. Upon joining, you will be expected to be part of this approach to safeguard our service users.

All posts are subject to safer recruitment protocols, which include vetting checks such as enhanced criminal records and barring, scrutiny of employment history, references, and other checks.

This role is central to delivering Screen Share's award-winning Digital Access Programme, which refurbishes donated technology and distributes it to refugees and asylum seekers across the UK. This is a new role in the team designed to increase our capacity to support a growing client base. It is both practical and operational, involving both technology management and customer service.

The role focuses on making sure the right devices reach the right people. You will process referrals, coordinate fulfilment, and work with clients, partners and volunteers to make sure devices are delivered smoothly and any challenges are resolved with care. This requires clear and confident communication, strong organisation, and a trauma-informed, safeguarding-aware approach to working with people from many different backgrounds.

On the technical side, the post holder will support the end-to-end management of Screen Share’s IT assets. Working closely within the Operations team, this includes logging and tracking devices, maintaining accurate database records, supporting physical storage and stock control, assisting with secure data sanitisation, and preparing devices for distribution through careful packaging and postage. This element of the role ensures that all devices are handled safely, securely and in line with our operational and data protection standards.

The role sits within a busy, highly collaborative and fun Operations team, where people support one another, share knowledge freely, and work together to solve problems. You will have opportunities to learn from colleagues, contribute your own ideas and experience, and help shape how we work as the organisation grows.

The role also contributes to wider operational tasks and projects, making it well-suited to someone who enjoys variety, collaboration and building effective systems in a growing charity.

Key Responsibilities: 

Customer Service

Explaining Screen Share’s referral process to individuals and partner organisations seeking support, and signposting to external services where appropriate. Sharing responsibility with the wider team for client and partner communications,
responding promptly, professionally and courteously. Support in-person device distribution at partner charities, libraries
and accommodation settings, and provide remote technical support to clients via phone and email, communicating
clearly, patiently and with care. 

Data Management and Administration

Reviewing, prioritising and processing referral applications, completing digital paperwork and issuing delivery and tracking information. Capturing, updating and maintaining accurate client and device data to support day-to-day operations and impact reporting. Allocating devices based on client needs and available stock, and handling all client, partner and donor information in line with data protection policies and GDPR requirements.

Postage and Packaging

Preparing, packaging and dispatching devices and accessories securely using postal and courier services. Ensuring all equipment is packaged safely and appropriately to prevent damage in transit.

General Operations and Ad-hoc Support

Participating fully in team meetings and contributing to shared problem-solving. Supporting the refurbishment process as needed, including data sanitisation, basic diagnostics, installing operating systems and logging donated devices. Assisting with fulfilment across other programmes and providing general administrative support to ensure the smooth day-to-day running of the Operations team. 

Personal Specification

Essential 

• Excellent written and verbal communication skills.
• Experience working in customer service or similar role
• Experience working in a busy Operations role.
• Experience working with databases.
• Proactive and positive attitude, problem-solving instinct and excitement to collaborate with and support team members.

Desirable

• Direct experience or advanced knowledge of the UK asylum and immigration system.
• Experience working with vulnerable adults.
• Experience of working in a charity or small team.
• Intermediate knowledge of IT including laptop components, troubleshooting, diagnostics and refurbishing procedures.
• UK Driving Licence.

Screen Share is committed to being a fair, inclusive and supportive employer. We actively encourage applications from
people with lived experience of forced migration and from backgrounds underrepresented in the refugee sector, digital
inclusion sector and our team. We are happy to discuss reasonable adjustments at any stage of the recruitment process.

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Job summary

Job title - Fundraising and Membership Officer

Responsible to - Fundraising Operations Manager

Salary - £24,645 - £26,275 FTE per annum (pro rata) 

(£19,716 - £21,020 actual)  Exact salary dependent on experience

Hours of work - Part time - 28 hours per week (0.8 FTE).  We consider part-time/job-share and flexible working requests

Annual leave - 30 days + 8 bank holidays per year pro rata

Location - This role is hybrid - split between home working and our Bristol office.  You will be required to work a minimum of 50% of your hours from the office each week.

Job purpose

This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.

Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.

You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.

Key duties

Membership

• Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
• Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
• Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
• Maintenance and creation of the mailing lists for our membership magazine, InterAction.  Assist with the distribution of the magazine across all channels (post, email, audio).

Individual Giving & Trading

• Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
• Assisting with the administration of our Winter and Spring raffles and Lottery programme.
• Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
• Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
• Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required.  You will be required to work at least 50% of your hours from the office.
• Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required
• To positively promote the work and activities of Action for ME at all times
• To contribute to the team’s overall strategy delivery, annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person Specification

Experience and knowledge

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Minimum 2 years previous fundraising experience (desirable)

Skills and Behaviours

• A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
• Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
• Excellent written communication skills including creating reports to measure progress.
• Ability to use own initiative, solve problems, work independently and to work well in a team.
•  An understanding of data protection including UKGDPR
• Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
• An understanding of ME and the impact on people affected by it (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail