Database management jobs

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

Supporter Experience Officer

30 - 37 hours per week

Full year or Term-time contract considered

Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters – and that’s where you come in. 

We’re looking for a motivated and detail-focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You’ll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way. 

Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.

What you’ll do:

• Manage supporter data and segmentation for mailings, e-newsletters, and campaigns
• Deliver timely, personalised thank-you messages and donor communications
• Support donor retention by monitoring giving patterns and engaging lapsed supporters
• Develop supporter journeys and automated touchpoints across email and CRM
• Help ensure every donor feels valued and connected to Treloar’s mission
• Contribute to events and fundraising campaigns, occasionally outside office hours 

Salary:

£27,532 per annum (Term-time only contract — pro rata for part-time, based on 42 hours)

£27,507 per annum (Full-year contract — pro rata for part-time, based on 36.5 hours)

We’re looking for someone who:

• Experience working with supporter databases (CRM experience ideal)
• Good level of standard education including Maths and English
• Proficient in using Microsoft Office Suite
• Strong attention to detail and an enthusiasm for using data
• The ability to plan, prioritise, and manage a varied workload
• A friendly, collaborative, and proactive approach
• A genuine passion for Treloar’s mission and values

Why join us?

 At Treloar’s, you’ll be part of a passionate team making a real difference in young people’s lives. You’ll enjoy:

• A supportive and inclusive working environment
• The chance to be part of a purpose-driven organisation with a real sense of community
• Excellent training & development opportunities
• Life insurance & Critical Illness Cover
• Group Personal Pension & Occupational Health schemes
• Health Cash Plan & Perkbox discount scheme
• Free wellbeing activities (e.g. gym/yoga/Pilates)
• Free parking & many other benefits

How to apply?

To apply, please complete our online application form, alternatively please call our Recruitment Team to discuss further.

Closing date: Wednesday 10th December at 12pm

Interview date:  W/C 15th December 2025

Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.

For access to the child protection policy and practices of the school or college, as well as the policy regarding the employment of ex-offenders, please click on the following LINK

Registered charity number 1092857.

Temporary Fundraising & Volunteer Database Manager
£27.47 per hour + holiday pay
Full-time | Hybrid | Hampton-based charity
Raiser's Edge NXT essential

I’m supporting a fantastic charity with the recruitment of an interim Fundraising & Volunteer Database Manager. This is an ongoing temporary role offering the chance to make a real impact by improving data processes, reporting, and supporter engagement across the organisation.

You’ll be the go-to expert for all things Raiser’s Edge NXT, ensuring the accuracy, integrity and effective use of the fundraising and volunteer CRM.

Key responsibilities

• Lead on database management, ensuring smooth data processing, cleansing and housekeeping.
• Oversee system integrations, connecting the CRM with donation platforms, the website and finance systems.
• Produce regular and ad hoc reports, with advanced Excel skills essential (SQL experience a bonus).
• Manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity.
• Deliver training and guidance on Raiser’s Edge to staff and volunteers.
• Support month-end processes for the Finance team.
• Drive system improvements, upgrades and automation across data workflows.

About you

• Experienced Fundraising Database Manager with hands-on Raiser’s Edge NXT experience.
• Strong understanding of data administration, data quality and CRM best practice.
• Highly analytical, with excellent problem-solving skills.
• Able to work collaboratively with fundraising, finance, comms, volunteering and care teams.
• Confident producing reports and communicating technical concepts to non-technical users.
• Proactive, organised and comfortable managing multiple priorities.

If you’re an experienced Raiser’s Edge specialist looking for your next interim opportunity, I’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Temporary Fundraising & Volunteer Database Manager
£24.72 per hour + holiday pay
Full-time | Hybrid | Hampton-based charity
Raiser's Edge NXT essential

I’m supporting a fantastic charity with the recruitment of an interim Fundraising & Volunteer Database Manager. This is an ongoing temporary role offering the chance to make a real impact by improving data processes, reporting, and supporter engagement across the organisation.

You’ll be the go-to expert for all things Raiser’s Edge NXT, ensuring the accuracy, integrity and effective use of the fundraising and volunteer CRM.

Key responsibilities

• Lead on database management, ensuring smooth data processing, cleansing and housekeeping.
• Oversee system integrations, connecting the CRM with donation platforms, the website and finance systems.
• Produce regular and ad hoc reports, with advanced Excel skills essential (SQL experience a bonus).
• Manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity.
• Deliver training and guidance on Raiser’s Edge to staff and volunteers.
• Support month-end processes for the Finance team.
• Drive system improvements, upgrades and automation across data workflows.

About you

• Experienced Fundraising Database Manager with hands-on Raiser’s Edge NXT experience.
• Strong understanding of data administration, data quality and CRM best practice.
• Highly analytical, with excellent problem-solving skills.
• Able to work collaboratively with fundraising, finance, comms, volunteering and care teams.
• Confident producing reports and communicating technical concepts to non-technical users.
• Proactive, organised and comfortable managing multiple priorities.

If you’re an experienced Raiser’s Edge specialist looking for your next interim opportunity, I’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join Isabel Hospice as our Senior Data Manager (Fundraising) and play a leading role in turning insight into income, helping us fund the vital care we provide every day.

About the role

You’ll play a pivotal role in shaping how we use data to drive growth across all areas of fundraising. From identifying new income opportunities and analysing supporter trends, to improving data quality and reporting, you’ll help ensure every decision we make is insight-led.

Your work will directly influence fundraising strategy, helping the team plan smarter campaigns, reach new audiences, and increase income through the intelligent use of data. You’ll also oversee our Raiser’s Edge CRM and lead our Supporter Care team to champion accuracy, efficiency, and a culture of data-driven improvement.

About you

You’re an analytical, strategic thinker who understands that behind every number is a story and an opportunity. With strong technical skills and a creative approach to insight, you know how to use data to drive action and income.

You’ll also bring:

• Experience in using data insight to identify and deliver new income opportunities
• A proven track record of improving fundraising results through data analysis and testing
• Strong skills in Raiser’s Edge (or similar CRM), reporting tools, and data visualisation
• A collaborative approach and excellent communication skills, enabling others to see the power of data in action

What we offer

• The opportunity to shape a data-led fundraising culture that delivers real income growth
• A supportive, values-led environment where insight drives impact
• The chance to make a meaningful difference every day through smarter, more informed fundraising

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus
• A friendly, supportive team that cares about your growth and wellbeing

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

TAG Youth Club, an award-winning charity and a youth club open to children, young people and young adults, whatever their disability. We work hard to accommodate anyone who wants to join and particularly those who have restricted opportunities elsewhere.  We respond to the needs of the communities we serve and cater for those between the ages of 8 – 25 years. 

TAG started almost 25 years ago, as a group of parents who got together to create an inclusive space for their disabled young people to socialise.  From those humble beginnings TAG has now grown to over 250 members and supports over 750 family members.The club now makes many activities available to young disabled people that would not ordinarily be available to them (such as climbing, skiing, archery, parkour, scootering and skateboarding). Our activities provide members with opportunities to meet new people, make friends, learn social and life skills, and to thrive and grow in confidence and independence.

This exciting new part time role has been created to support the CEO and Head of Operations, providing administrative support in a wide variety of areas including finance, fundraising, office systems and management, premises, promotion, marketing and communications. 

Financial administration includes input and reconciliation of all financial data and ensures efficient reporting, analysis and measurement of data and financial information against set timescales, targets and objectives. H/she will support annual budget preparation and will contribute to the Annual Report.

H/she will track funding opportunities, deadlines and bid submissions and will draft/edit grant applications.  They will maintain the funding database and track Award deadlines and write Award entries.

Office and systems management will include efficient record keeping and databases, maintain IT equipment and oversee insurance and service contracts.  They will also maintain TAG's website and social media platforms and support/represent TAG at external events.  They wil manage DBS documentation, insurance policies and membership subscriptions.

A detailed job description is attached to the bottom of this job advert.  The successful applicant will have experience of business management, fundraising and finance and most importantly, the enthusiasm and the ability to work flexibly with good organizational and communication skills.  Although this role is currently 20 hours/month, it is varied and has the potential to grow in terms of additional time and responsibilities

As our Manager, Global Sub-Grant Programme, you will manage and coordinate all aspects of Chapter Zero Alliance’s sub-granting operations and partner* relationships across our global network of Chapters. The role ensures effective fund disbursement, compliance with due diligence and contractual requirements, and strong partner relationships that support the charity’s mission to embed climate governance into boardroom decision-making. 

* The term “partner” throughout refers to our network of Chapters who will be sub-grantees in the majority of cases. However, the term may also include knowledge, or other partner organisations. 

Organisation: Chapter Zero Alliance 

Location: Office-based / Hybrid within the UK (Central Cambridge-based office 

Reporting to: Associate Director of Strategy and Governance 

Contract Type: Permanent 

Hours of work: Full-time, 37.5 hours per week

Travel: Business travel from time to time, as needed 

Salary and Benefits 

• Salary: Up to £40,000 per annum

• Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown

• Pension: Generous 8% employer pension contributions (no match required)

• Wellbeing: Group life assurance, employee assistance programme and health cash plan 

About Us 

Chapter Zero Alliance is a charity undergoing an exciting period of growth. We support a unique, high-impact network of Chapters active in over 70 countries worldwide engaging board directors on climate and nature issues. We are making a measurable difference by creating a safe and supportive environment for peer dialogue and working with our founding partners at the University of Cambridge and the World Economic Forum and our broader partner network. Click here for more information about our work. We are the only charity dedicated to building a global community that supports board directors to advance climate and nature governance. 

Key Responsibilities 

Sub-Granting Operations and Process Management 

• Manage the full lifecycle of sub-grants, from the ‘request for proposal’ stage through to Chapter, or partner selection and contracting, reporting and closure. 

• Maintain oversight of all sub-granting timelines, documentation, and deliverables. 

• Ensure compliance with internal policies and funder requirements throughout the sub-granting cycle. 

• Provide administrative and logistical support for the sub-granting process, including database and document management. 

Chapter and Partner Due Diligence, Contracting 

• Lead and coordinate Chapter or sub-grant partner due diligence assessments in line with organisational standards. 

• Support risk mitigation planning and maintain up-to-date due diligence records. 

• Prepare and process partner contracts (sub-grant agreements) and amendments, timely signatures and filing. 

• Work with finance and legal teams to ensure compliance with financial and contractual obligations. 

Chapter and Partner Reporting and Oversight 

• Monitor sub-grantee narrative and financial reporting, ensuring submissions are timely, accurate and compliant. 

• Review reports (budgets, deliverables, and impact metrics) and coordinate internal validation processes with all relevant teams. 

• Support partners to strengthen their reporting capacity and understanding of grant requirements. 

Partner Capacity Development 

• Support the design and implementation of partner capacity development plans. 

• Coordinate capacity-building initiatives, workshops, and follow-up actions with partners. 

• Track progress of capacity development activities and report outcomes to management. 

Coordination and Communication 

• Serve as the key liaison regarding sub-granting between partners and internal teams (Finance, Fundraising, Chapter Engagement, and Senior Leadership). 

• Raise operational issues with relevant internal stakeholders. 

• Participate in cross-departmental coordination meetings to ensure alignment between partnership and programme delivery. 

• Contribute to knowledge management and continuous improvement of partnership systems and tools. 

• Contribute to charity funding proposals as needed. 

Advisory and Strategic Support 

• Advise on new sub-granting opportunities and partnership models to strengthen programme impact and reach. 

• Support the development of partnership policies, tools, and templates. 

• Provide analysis and insights on partner performance, risks, and opportunities. 

Person Specification 

Essential Qualifications and Experience 

• Significant experience in partnership management, grant administration, or programme coordination within the NGO or international development sector. 

• Demonstrable experience in managing sub-granting processes and partner relationships. 

• Strong understanding of UK charity regulations, including fundraising standards and data protection. 

• Knowledge of due diligence, risk assessment, and donor compliance requirements. 

• Experience reviewing financial and narrative reports from partners. 

• Excellent administrative, organisational and problem-solving skills, with the ability to manage multiple stakeholders across regions. 

• A credible and confident communicator. 

Desirable 

• Experience in capacity development, training, or partner support functions. 

• Familiarity with institutional donor requirements (e.g., FCDO, EU, USAID, etc.) 

• Understanding of financial management principles and budgeting. 

• Knowledge of CRM/project management/grant management systems. 

• Understanding and passion for the global climate, development, or social impact sectors. 

Core Competencies 

• Strong attention to detail and commitment to quality. 

• Project management, able to manage multiple priorities and meet deadlines. 

• Commitment to continuous improvement. 

• Integrity, accountability, and respect for confidentiality. 

• Proactive, solution-oriented, and collaborative working style. 

• Commitment to the organisation’s mission, values, and partnership principles. 

The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office working arrangements.

We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. We have a legal responsibility to ensure you are eligible to live and work in the UK. 

Interviews will be held during December and January.

We are excited to offer a fantastic opportunity for a motivated and enthusiastic individual to join our Development team. This role is ideal for someone who is passionate about the arts and eager to build a career in fundraising.

As part of our small, dynamic and purpose-driven team, you will play a key role in helping to grow support for our work. You will bring excellent organisational skills, attention to detail and a commitment to collaborative working and high professional standards. With previous administrative experience, confidence using Microsoft Office, and a background in a customer-focused environment, you will feel at home in this varied, people-focused role.

Alongside your core responsibilities, you will help maintain our organisational database and support the coordination and delivery of a diverse programme of supporter events—ensuring that every guest enjoys an exceptional experience. (Please note that some evening and weekend work will occasionally be required.)

A key feature of this role is the comprehensive training programme built in to support your professional growth. You will receive structured development across all areas of fundraising—including trust and foundation fundraising, individual giving, stewardship, event management and data management. This is a role with real potential; you will learn, grow, and see your work make a meaningful and visible impact.

As Development Executive you will

• Manage the Spektrix CRM database
• Work alongside colleagues to deliver bespoke supporter events in Leeds and at venues across the UK
• Research and collate data to support fundraising activities
• Work with colleagues to draft funding bids and reports
• Support the smooth running of the Development department
• Be supported with an in-depth training programme to develop your skills as an arts fundraiser

We are looking for someone who

• Has administrative experience, organisational and time-management skills – able to manage multiple priorities effectively
• Has experience using or an interest in learning how to use CRM systems (ideally Spektrix) to manage data and support fundraising activities
• Is a motivated self-starter with strong interpersonal skills and the confidence to engage with Northern Ballet’s supporters
• Has a passion for arts and culture

Fixed-term contract (12 months, with possibility of extension)

1.5 days a week (12 hours – ideally split across days, with Wednesday mornings being preferable)

£25,500 FTE (£7650 pro rata)

Location: Remote, with one working day per month in central London

Reports to Director

Application: CV and cover letter required

The Loss Foundation provides free specialist support to those grieving the loss of a loved one to cancer. Our work ensures that no one has to navigate bereavement alone. As we continue to grow and expand our reach, we are looking for a Charity Administrator who can help us deliver a warm, professional, and responsive service to everyone who contacts us.

About the Role

The Charity Administrator will be the first point of contact for the public, handling all email and telephone enquiries with compassion, clarity, and professionalism. Many of the individuals contacting us are bereaved, and although this is not a counselling role, it requires a calm, sensitive, and emotionally mature approach.

The post holder will also support the administration of training enquiries, maintain spreadsheets and systems, and ensure the smooth running of key communication processes. This is an important role that helps shape people’s first experience of the charity and supports the wider team in delivering our services.

Key Responsibilities

Public Enquiries & Communication

· Respond promptly and warmly to all phone and email enquiries.

· Communicate sensitively with individuals who may be grieving, maintaining emotional warmth and professional boundaries.

· Provide accurate information about our support services, events, and resources.

· Represent the charity’s ethos through clear, compassionate communication.

Training Enquiries

· Act as the first point of contact for training-related emails and requests.

· Maintain spreadsheets and administrative systems to track enquiries, bookings, and follow-up actions.

· Liaise with the Director to ensure training enquiries are processed efficiently.

Administration & Organisation

· Maintain accurate records, spreadsheets, and digital systems.

· Support the maintenance of internal calendars, logs, and shared documents.

· Assist with general administrative tasks requested by the Director.

· Uphold confidentiality and GDPR standards at all times.

Outreach & Signposting

· Share information about the charity with councils, community organisations, and services as required.

· Support simple introductory outreach activities to raise awareness of our offerings.

General Responsibilities

· Work in alignment with the values and ethos of The Loss Foundation.

· Participate in team communication and supervision where appropriate.

· Undertake any other reasonable duties in line with the role.

About You

We are looking for someone with excellent organisational skills, a compassionate communication style, and the professionalism to handle sensitive or emotive enquiries. You will be someone who stays calm under pressure, manages detail well, and takes pride in helping things run smoothly behind the scenes.

Key Skills and Experience

Experience in an administrative, enquiries-based, or customer-facing role.

Strong written communication skills and a warm, steady phone manner.

Excellent organisational skills with strong attention to detail.

Confidence using spreadsheets (Excel/Google Sheets) and digital tools (Mailchimp, wordpress).

Experience handling sensitive information or emotional subject matter.

Ability to work independently and remotely.

Key Qualities

Compassionate, grounded, and emotionally mature.

Highly organised, reliable, and proactive.

Sensitive to the needs of bereaved individuals.

Calm and confident when managing competing demands.

Committed to our ethos and values.

What difference will you make?

As the first point of contact for many people, you will play a crucial role in ensuring that those reaching out - often during very difficult times - feel welcomed, informed, and supported. Your organisation and attention to detail will help the charity deliver its services smoothly, respond to training interest effectively, and maintain a consistent presence for those who need us.

Your work will directly support our mission to ensure that no one faces grief alone when they lose a loved one to cancer.

Application: CV and cover letter required

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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Main purpose of role

Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

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Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking

Closing date: Tuesday 9th December

Interview dates: 16th and 17th of  December

Please download the job description to see full role responsibilities

OPERATIONS MANAGER

We are seeking an enthusiastic, compassionate person, with good attention to detail and a track record of supporting and motivating staff and a desire to make a difference to the homeless and vulnerably housed.

About The Bridge Homelessness To Hope

We began in 2008 with a mission to help people who are homeless in Leicester by providing them with hot food, drinks and most importantly, companionship and we have evolved from there to the service we provide today.

Our staff team and volunteers derive from many backgrounds and religions, all with one common goal: to help those who are on the street move from despair to hope.

We are an outreach to the homeless and to those who just have nowhere to go and no-one to turn to. Through our Hub we support those who are hardest to reach by seeking to:​

· Overcome the barriers to engagement encountered with more traditional service models.

· Be a place where guests (never service users or clients) can feel secure, trustful and not feel judged.

· Run services that are supplied by people who understand their challenges and are empathetic to them.

Our services are designed to support our guests in making long-term, sustainable improvements to their lives.

Our vision is for everyone to have a place they can call home and hope for the future, with an aim to support the most isolated and marginalised people that often have no one else to turn to.

We do this by offering a safe place to support people in crisis, helping people make long-term, sustainable improvements to their lives, and by developing accessible mental health services.

Hours: Full-time - 37.5 hours per week - Monday to Friday (occasional Saturdays where operational needs dictate).

Purpose of the Role

Reporting directly to the CEO, the Operations Manager ensures the effective day-to-day running of The Bridge Homelessness To Hope’s services — including Drop-In Hub and supported accommodation — maintaining safe, high-quality delivery and ensuring that staff and volunteers are supported to provide compassionate and effective support for people experiencing homelessness.

Key Responsibilities

1. Leadership and Management

· Work with the CEO to ensure The Bridge Homelessness To Hope’s mission and values are lived out in practice.

· Translate strategic plans into operational work plans with clear targets and outcomes.

· Provide visible leadership within the Hub and accommodation projects, modelling best practice.

· Deputise for the CEO as required.

· Ensure systems and culture of effective internal communications, including team meetings, and day-to-day communications protocols.

2. Housing and Hub Operations

· Oversee housing operations, including maintenance, furnishing, and equipment.

· Ensure compliance with housing regulations, leases, and health and safety

· Manage contractors and cleaners for accommodation and Hub facilities.

· Oversee resident induction, behaviour issues, crises, and breaches of licence.

· Oversee housing records and inspection reports.

· Ensure accurate and timely housing benefit claims, payments, and record keeping.

· Liaise with property owners and coordinate day-to-day housing management tasks.

· Oversee Hub operations, ensuring high standards of delivery and effective support for guests.

3. People Management

· Line manage staff team, ensuring clear supervision and accountability.

· Recruit new staff, including advertising, short-listing, interviewing.

· Conduct regular one-to-ones and appraisals with all staff.

· Oversee staff induction, development, and wellbeing.

· Ensure appropriate training for regulatory and practice updates.

· Manage performance issues, grievances, and disciplinaries in line with policy.

4. Service Delivery and Impact

· Ensure safe, effective, and compassionate service delivery across all operational areas.

· Maintain systems for effective data capture, monitoring, and reporting.

· Support evaluation, reporting, and improvement processes.

· Contribute to safeguarding oversight and incident management.

· Lead on-site crisis response and staff support during incidents.

5. Financial and Administrative Responsibilities

· Oversee day-to-day housing income and expenditure.

· Ensure operational efficiency through effective systems and processes.

· Support administrative and compliance processes across the charity.

6. Risk Management and Compliance

· Maintain and regularly review the organisational risk register.

· Manage operational risks, including safeguarding, health & safety, and reputational issues.

· Ensure all incidents and concerns are recorded and followed up appropriately.

7. External Relations

· Liaise with local authorities, housing benefit officers, and partner agencies.

· Represent The Bridge Homelessness to Hope at relevant operational meetings and networks.

· Ensure accurate signposting and referrals for service users.

Other

· Other trouble-shooting, providing cover, general advice etc.

What You Need

Essential:

• Proven experience in operations or office management.
• Strong organisational skills.
• Excellent written, verbal, and interpersonal communication skills.
• IT literacy including Microsoft 365 and database systems.
• Ability to handle confidential information with discretion.

Desirable:

• Experience in the charity sector.
• Understanding/awareness of trauma-informed working.
• Knowledge of charity governance and compliance.
• Understanding of CRM systems and data protection.
• Full UK Driving Licence

Benefits

Succession Plan

Flexible working hours (where possible)

25 days annual leave + 8 statutory Bank Holidays

Contributory Pension Scheme

Free parking

Free lunch and snacks

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Do you want to manage the fundraising strategy for the only charity dedicated to building a global community that supports board directors to advance climate and nature governance? 

Chapter Zero Alliance is at an exciting inflection point, supporting a high-impact chapter network active in over 70 countries through our programme: the Climate Governance Initiative. We are looking for a Senior Manager, Global Development to play a pivotal role in diversifying and growing our income, ensuring the long-term sustainability and impact of our mission. This is a unique opportunity to help us translate a critical global need into tangible, well-funded programmes that drive measurable change on corporate boards worldwide. 

Offer and Benefits 

• Salary: Up to £50,000 per annum 

• Contract: Permanent, Full-time 37.5 hours per week (0.8 part-time considered) 

• Location: Office-based / Hybrid within the UK (Central Cambridge-based office) 

• Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown 

• Pension: Generous 8% employer pension contributions (no match required) 

• Wellbeing: Group life assurance, employee assistance programme and health cash plan 

The Role: Senior Manager, Global Development  

You'll bring significant development experience, strategic leadership and hands-on delivery to the identification, securing, and management of significant grants from philanthropic foundations, institutional donors, trusts, and statutory funders globally. You'll build and nurture high-value relationships, coordinate fundraising initiatives, and establish the robust infrastructure for effective grant management across our global network. 

Key Responsibilities - Drive Strategy and Deliver Impact 

• Fundraising Strategy and Pipeline Management: Contribute to the design of an ambitious global grant fundraising strategy and manage its implementation. You'll conduct market research, qualify new opportunities, and maintain a robust prospect pipeline to expand our existing funding base. This will involve the coordination and project management of outreach and engagement activities. 

• Proposal Development and Budgeting: Lead the creation of compelling, high-quality concept notes and multi-year funding proposals, aligned with funder priorities and including accurate, transparent budgets. 

• Donor Stewardship and Reporting: Be a key representative for Chapter Zero Alliance with funders, serving as a key liaison for funder-related operational queries. You'll work with the wider team to ensure timely and accurate narrative and financial reporting, managing communications to foster long-term engagement.

• Grant Management and Administration: Oversee our current funding portfolio, manage grant administration, collaborate with Finance on forecasting. 

• Internal Coordination: Facilitate and support our Development Working Group as well as manage core systems: CRM, funder contacts and documentation. Work closely with senior leadership, including the CEO, and project teams across our global network to align fundraising with programme delivery and provide critical performance analysis.

Who We're Looking For 

This role requires a dedicated fundraising professional with a proven track record of successfully securing significant grant funding. You're a strategic thinker and relationship builder with exceptional bid-writing skills and an innate ability to translate complex programme needs into compelling proposals. 

Essential Expertise 

• Significant experience working in institutional fundraising or partnership management within the non-profit or development sector. 

• Knowledge of the climate-related trust and grants sector internationally and in the UK. 

• Demonstrable track record of successfully achieving income targets (minimum six-figure funds, including multi-year grants) from philanthropic foundations, institutional donors, trusts or statutory sources. 

• Strategic relationship-building skills working with grant makers and partners. 

• Effective bid writing, delivering clear, persuasive, and well-structured proposals and reports tailored to align with grant priorities.

• Strong financial and strategic planning skills, including KPIs, grant compliance and reporting. 

• Sound understanding of the legal and regulatory framework governing fundraising within the charity sector, including the standards set by the Fundraising Regulator, the Charity Commission’s expectations around fundraising practices, and data protection obligations under GDPR. 

• Exceptional organisational and project management skills - you can navigate multiple deadlines and competing global priorities with ease. 

Desirable Skills That Will Set You Apart 

• Experience coordinating cross-departmental or cross-regional working groups. 

• A genuine passion for the global climate, development, or social impact sectors - understanding the urgency of our mission. 

• Experience using CRM/project management/fundraising databases. Core Competencies 

• Strategic thinking, planning and analytical skills, able to translate complex programme needs into compelling proposals. 

• Strong interpersonal and communication abilities. 

• Project management. 

• Able to balance short-term priorities with longer-term strategic activities. 

• High attention to detail and highly accurate. 

• Collaborative working style and proactive attitude. 

• Commitment to our mission, values, and ethical fundraising principles. 

The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office arrangements.

We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

We have a legal responsibility to ensure you are eligible to live and work in the UK. 

Any information given will be processed for employment selection and statistical purposes in line with our Data Protection Policy. 

Interviews will be held during December and January.

As our Operations & Executive Support Manager, you’ll play a pivotal role in keeping the organisation running smoothly. You’ll work at the heart of our Corporate Function, ensuring our systems, people, and processes are efficient and aligned with our mission. There is no line management initially but if the team grows, we will discuss this with you.

Reporting directly to the CEO, you’ll provide both operational leadership and executive support - helping the CEO and wider team stay focused on impact. You’ll also work with our Head of Programmes to ensure coordination across the charity.

This role would suit you if you’re highly organised, proactive, and thrive in a fast-paced environment where no two days are the same. You might currently be an Operations Officer, Senior Administrator, or Project Manager, ready to step up into a broader, more strategic role.

JOB DETAILS

• Job Title - Operations & Executive Support Manager
• Responsible to - Chief Executive Officer
• Salary - Between £29,500 & £31,000 depending on experience
• Contract - Full-Time (38 hours per week) - From time to time, you may be required to work some evenings and weekends. These are usually communicated well in advance. We expect team members to work from the office at least three days per week, but we offer flexibility to balance this with remote working. This is a one-year fixed-term contract, with the likelihood of renewal subject to funding availability.
• Closing date - 14 December 2025 

WHAT YOU’LL BE DOING

1. Operational Coordination (40%)

• Oversee day-to-day organisational operations, systems, and processes.

• Maintain and improve internal systems & processes (task & project management).

• Manage supplier relationships (insurance, IT, HR, utilities, etc.).

• Support programme quality assurance by collating data and reviewing reports.

• Lead internal projects to improve efficiency and staff experience.

2. Executive Support (25%)

• Provide comprehensive diary management for the CEO and organisation-wide initiatives.

• Prepare briefings, reports, and presentation materials when required.

• Support the CEO with governance papers, communications, and meeting follow-up.

• Represent the CEO in communications with stakeholders as required.

3. People & Culture (20%)

• Coordinate HR administration, recruitment logistics, and onboarding.

• Support the delivery of wellbeing and culture initiatives.

• Plan internal events, training sessions, and away days.

• Maintain accurate staff records and support internal communications.

4. Governance & Strategy Support (15%)

• Prepare and circulate Board and sub-committee papers.

• Maintain organisational policies and compliance registers.

• Monitor progress against operational plans and key performance measures.

• Support internal and external reporting requirements (funders, trustees, etc.).

KNOWLEDGE AND SKILLS REQUIRED

Essential

• Experience in operations, project management, or executive support.

• Excellent organisation and time management skills.

• Strong written and verbal communication.

• Understanding of governance and charity operations.

• Proficiency in digital tools (e.g. Asana, Google Workspace, HR/CRM systems).

• Excellent communication and influencing skills, with experience engaging confidently with senior stakeholders, funders, and partners.

• Proven ability to oversee multiple projects, and ensure timely delivery of outcomes.

Desirable

• Experience in the charity, youth, or public policy sectors.

• Knowledge of safeguarding or quality assurance processes.

• Experience of monitoring, evaluation, and reporting on programme impact.

• Ability to analyse and present data clearly.

We value potential over perfection. If you’re missing one or two of the above skills, don’t worry, as most can be learnt.

ORGANISATIONAL INFORMATION

Youth Leads UK has a small yet mighty team, so you may be required to take on other duties and responsibilities from time to time.

All staff are expected to:

• Adhere to the policies and procedures in the Youth Leads UK staff policy handbook.

• Maintain confidentiality at all times in line with organisational policies.

• Successfully complete an enhanced DBS check and provide two independent references before appointment.

• Actively promote an inclusive and diverse culture within the organisation.

The post holder must have confirmation of eligibility to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed).

HOW TO APPLY

There are several routes and stages to apply for this role.

Stage 1 - Application (by 14 December 2025)

• Apply via ‘Charity Jobs’, submitting a CV (no more than two sides of A4) and a covering letter explaining why you’re the ideal candidate.

Stage 2 - Video Screening (by 20 December 2025)

• If we think there’s a match based on your application, we’ll invite you to a short video interview consisting of up to three questions, with a two-minute limit for each answer.

• Please note that we’ll be screening applications as they come in, which means the earlier you apply, the more time you’ll have to prepare for each stage.

Stage 3 - Final Interview (early January 2026)

• If we think there’s a match following your application and video screening, we’ll invite you to an in-person interview at our offices in MediaCity, Salford.

• Interviews are currently scheduled for 5 & 6 January 2026. If these dates are difficult for you, please let us know by contacting us.

The closing date for Stage 1 applications is 23:00 on 14 December 2025