Database Manager Jobs in Lambeth, Greater London

Join TreeHouse School as its new Head of Business and Operations to lead on continuous operational/business improvements at our Ofsted “Outstanding” school.

Location: Muswell Hill, London

Salary: Circa £65,000

Type: Permanent, full time (40 hours per week)

Start date for role: January 2025

About TreeHouse School:

TreeHouse School is a non-maintained special school for pupils aged 4- 19 with Autism and learning difficulties.

There are currently over 100 pupils on roll supported by approximately 160+ staff consisting of qualified teachers, teaching assistants, allied health professionals, positive behaviour support staff and operational staff.

It is a thriving and inclusive community devoted to the education and well-being of autistic children and young people across each of its three distinct curriculum pathways, which are tailored to meet the diverse needs of our pupils: pre-formal, semi-formal, and formal. Each pathway focuses on promoting well-being, independence, and social participation, with a strong emphasis on personalised learning and positive behaviour support.

About the role:

We are seeking a new Head of Business and Operations to play a crucial role in supporting the Head to review and drive continuous improvement.

The key responsibilities in the role will include:

1. Finances: You will oversee and manage all finances and a multi million pound budget for the school.
2. Human Resources: This will include leading on people strategy, workforce planning and performance management including evaluating the schools operational model.
3. Systems and Processes: One of the immediate priorities for this role will be to evaluate systems and processes (for monitoring areas outlined in the job description) and seek ways to streamline these with innovative solutions.

This role does involve line management of two assistant operations managers as well as other office and facilities staff within the school.

You will work with the Headteacher to alleviate the administrative burdens from them but importantly support change management where identified / agreed.

Who we are looking for:

The ideal candidate will be proficient in HR, finance including budget management and operations management — including management of operational performance and reporting for governance and relationship management (internal and external stakeholders).

We are looking for a leader who is confident to tackle challenges head-on and drive continuous improvement.

Applications for this role close at 12am on Tuesday 8th of October 2024

Shortlisting date: Wednesday 9th of October 2024

Interview date: Thursday 17th and Wednesday 18th of October 2024

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer. If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!

In this role, you will focus on managing and maintaining the organisation’s donor and supporter database, ensuring data accuracy and integrity, while streamlining processes for data entry and reporting. You will have opportunity to work in a charity with a rich history of supporting a vital yet often overlooked workforce, the role provides both professional growth and the chance to be part of an important humanitarian cause.

Title: Database Officer

Hours: Full time, permanent.

Salary: £33,000 - £35,000 per annum plus benefits

Location: London with 1 day per week (Monday) working in the office

Closing date: Friday 4th October at 12pm

1st stage interviews will be held in person, week commencing 14th October, and the 2nd stage will be held in person the week commencing 21st October.

More about the role: 

As Database Officer, you’ll play a pivotal role in maintaining the organisation’s Raiser’s Edge database, ensuring data accuracy and supporting their fundraising efforts. You’ll collaborate with various teams, providing data insights, handling donations, and ensuring compliance with data protection regulations. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.

Key Responsibilities:

• Manage and maintain the Raiser’s Edge database, ensuring data accuracy.
• Support the Development Team with data queries and reporting.
• Process and reconcile donations and assist with direct debit and gift aid claims.
• Provide database access support and training to colleagues.

This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.

To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill or apply to this advert.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

Leading the Data Insights and Operations team, this role is key to advancing our fundraising strategy by utilising data analytics to inform decision-making and enhance donor engagement. You will manage all aspects of data governance, reporting, and operational efficiency and driving innovations that support the charity’s goals. Through ensuring high standards of data compliance, you will lead the development and implementation of a more advanced digital landscape, building a robust data function driven by insights.

Your experience and technical expertise will be essential in evaluating and recommending emerging technologies to strengthen our capabilities.

This is a full-time, permanent role that can be based anywhere within the UK.

Key duties include:

• Lead and develop the Data Insights and Operations team, fostering a culture of innovation and improvement.
• Provide strategic direction for data initiatives and operational functions across the organisation.
• Prioritise, delegate, and manage daily operations of the function.
• Resolve day to day issues with colleagues and 3rd parties.
• Ensure teams have sufficient support to provide the agreed level of service.
• Provide a stimulating, supportive and safe working environment.
• Drive Mary’s Meals UK’s data driven decision making through advanced analytics, ensuring insights support fundraising, donor engagement and organisational goals.
• Oversee data governance, ensuring accurate data management, reporting and compliance with legal standards.
• Lead the design and delivery of an enhanced digital landscape, leveraging technology to improve data capabilities and operational efficiency.
• Evaluate, recommend, and implement emerging technologies to strengthen the charity’s digital and data infrastructure.
• Lead on UK GDPR and DPA2018 compliance and reporting, including data management and retention, acting as Data Protection Officer for Mary’s Meals UK.
• Lead on key operational functions, including IT, data protection, travel, charity governance, risk management, facilities and insurance.
• Ensure efficient and effective operational processes.
• Monitor the external environment to identify new opportunities and challenges; developing reports and plans to ensure an appropriate and timely response.
• Manage effective systems for monitoring, evaluation and reporting of service delivery outcomes.
• Lead, facilitate or contribute to improvement and development of projects across the organisation as required.

Your covering letter should fill no more than two pages of A4 and make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience.

Applications will be reviewed on an ongoing basis and interviews arranged accordingly.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Charity No. SC022140

CASPA is a passionate local charity that encourages autistic pride, self-advocacy, life skills and safe, inclusive community connections. We aim to build a society in which autistic people feel understood and empowered to be their full self and live their best life. 

We are recruiting for an experienced HR Officer to support on employee lifecycle administration, and proactively contribute to the review and development of HR processes at CASPA with a strategic focus on accessibility and user experience in a neurodiverse organisation.

The HR Officer plays a key role in supporting the HR and Operations Team to develop and maintain a positive, engaging, and inclusive working environment for our staff and volunteers.

CASPA’s ideal HR Officer is self-aware with a growth mindset, and takes a flexible, agile, a creative problem-solving approach to their work. They have a strong and resilient work ethic and understand the value and importance of maintaining confidentiality in HR matters, and align with CASPA’s mission and values.

We are particularly keen to attract those with lived experience of neurodivergence and believes in the importance of nurturing a diverse team who reflect our values. 

Ability to travel in and around the Bromley area is essential to the role. 

We are a person-centred organisation that recognises the commitment and passion our staff team bring to work and their dedication to delivering impactful services and support to our members. We show our appreciation by looking after our team's wellbeing and supporting them to achieve a healthy work-life balance. We offer staff benefits such as enhanced annual leave, an Employee Assistance Programme, wellbeing resources, contractual sick pay, learning and development opportunities, and more. 

PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.

Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)

 If you have any problems with attaching the form, please send it to talent @ bookmarkreading .org
 

At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading. We have seen significant growth over the past few years and have built a network of engaged supporters.  As we launch our new three-year strategy, we are recruiting an experienced major donor fundraiser to play a key role in the growth of our philanthropy programme, securing and developing relationships with high-net-worth individuals that change the story for children. ​
 

Job Description​

Delivering the Philanthropy plan​

• Work with the Senior Philanthropy Lead and Head of Fundraising to grow the major donor portfolio within the wider strategy ​
• Build and maintain a portfolio of existing and new major donors who give or can give £15,000 or more, ensuring a first-class cultivation and stewardship journey​
• Line manage the Philanthropy Executive and support their professional development, providing direction, support and guidance​
• Work with our Prospect Research & Administration Intern to identify new potential Bookmark major donors, working with trustees, staff, and our wonderfully supportive Partnerships Board to secure introductions and make asks of prospective supporters​
• Lead on philanthropy events, working with the wider team in delivering income generating, cultivation and stewardship activities ​
• Create compelling, relevant and tailored funding proposals, reports and collateral to inspire and inform donors, reflecting Bookmark’s strong brand​
• Work closely with the rest of the Fundraising team to ensure opportunities to maximise income for the fundraising team​

​

Work with the rest of the Fundraising team​

• Devise and deliver annual plans, together with associated budgets, in line with the charity’s strategic objectives​
• Work with the Senior Leadership Team, Chair of Trustees and colleagues across the charity to ensure major donor fundraising activity is aligned with the charity’s wider plans and objectives​
• Use Salesforce to manage the accurate recording and forecasting of major donor income, enabling efficient reporting and KPI management ​
• Ensure that all activity helps to build Bookmark’s brand and is always brand compliant​​
• Ensure Bookmark’s ethical fundraising policy is adhered to​

Person specification​

Essential​

• A successful track record in high value fundraising and acquisition, including a proven track record of securing five figure gifts, to meet or exceed targets​
• Experience developing relationships with high-net-worth individuals through all stages of the donor cycle​
• Experience working on successful charity events that meet fundraising targets​
• Great verbal communication skills, demonstrated by strong relationships with donors and colleagues. You will have the skills to influence, motivate and persuade people to donate​
• Demonstrable experience of writing successful, inspiring, emotive, and technically accurate cases for support and proposals tailored to a major donor audience​
• Experience growing and managing a pipeline, planning for your portfolio and increasing income​
• An understanding and ability to build budgets and work with financials​
• Experience using of Office Word, Excel, and PowerPoint​
• Experience using Salesforce, or another fundraising database​

Desirable​

• Line management experience​
• Experience working with a fundraising board or high value committee​

Location:​  1-2 days per week based at the Bookmark office (London), with flexibility around home working for the remaining days.
Contract type:​ Permanent, Full Time​
Salary:​ £38,000 - £41,500 per annum
Hours:​ 37.5 hours (Monday to Friday). Flexibility around compressed hours and four-day week considered​.
Deadline: Sunday 22nd September 2024, 11:59 pm 

Key Details

Salary: £37,400 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis) 

Contract type: This is a full-time role. Some flexibility on hours may be available.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.

About the Role

GLP has a new, cutting-edge tech stack and we’re keen to use it to deliver sector-leading campaigning work. Our data team consists of an engineer, an analyst, and this role. 

As a team you’ll work to build a data platform that helps the organisation achieve its goals. That means giving colleagues timely and valuable insights, and building systems and models to help automate and optimise our marketing and campaigning work.

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Experience in using Salesforce CRM as an administrator

• Experience in developing reporting, incorporating multiple criteria based on ever changing requirements

• Experience analysing data

• Experience using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation)

• Experience solving difficult data problems

• Experience of working with data protection guidelines

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

We are thrilled to be searching for a Database Executive for a charity which supports individuals with learning disabilities, special educational needs, and children and families in crisis, in North-West London. This charity provides practical, emotional and therapeutic support to children and families who are facing various types of challenges, and this is your opportunity to make a real difference.

The role will provide database and data services to the Fundraising and Community Engagement department and enhance the charity’s supporter experience. You will be the data and insight lead who will assist with continuously updating the database and data processes, as well as data manipulation. You will focus on carrying out regular database health checks to update supporter records and to ensure accuracy of data. Additionally, you will also support your colleagues in their use of the database to enhance engagement, donations, and marketing for supporters.

To be successful in the role of Database Executive, you will need: 

• Proven experience as a data administrator or similar role involving manipulating data, and advanced skills in using a database or CRM.
• Some experience of running reports and exporting data, and of running data health routines, with understanding of relational databases.
• Proficiency in Microsoft Excel to an intermediate level, and excellent IT skills and analytical mindset.
• Good understanding of GDPR.
• Good interpersonal skills, and ability to work across teams, with ability to follow complex instructions and processes.

Salary: £26,000 - £28,000
Contract: Full-time, permanent
Location: North-West London/hybrid
Deadline: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 
 

 

About the job role

We have an exciting opportunity for a Centre Manager in our Training, Education and Development team at St Joseph’s Hospice.

We are looking for someone who has experience in management and income generation and working in a customer service-focused environment. This post is responsible for managing the development of income, generating opportunities as part of the Training, Education and Development team through a range of educational activities and the hiring of the purpose-built Education Centre at St Joseph’s Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.

About you

You will need:

• Excellent communication and interpersonal skills
• Experience of managing a small team
• Experience of marketing and promoting a service
• Excellent customer service skills and experience

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information and to apply, please visit our website via the Apply button.

Closing date: 4th October 2024

Interview date: 15th October 2024

PREVIOUS APPLICANTS NEED NOT APPLY.

Are you an organised and detail-oriented team player with a passion for supporting charitable causes? Do you have experience working with large datasets in a fundraising setting? Are you a wizard with Excel?

TPP are recruiting a Database Officer on behalf of our client, a well-established charity with international presence.

Benefits:

• 7% employer's pension contribution
• Life insurance (3 x salary)
• Employee Assistance Programme (EAP)
• 25 days annual leave per annum plus bank holidays
• Free eye test
• Discount vouchers

The Role:

As a Database Officer, you will play a key role in supporting the Data & Appeals Manager by ensuring our supporter and contact database (Raiser's Edge) is effectively maintained and up to date. You will assist the wider Development team with reports and queries, help manage fundraising data and ensure the accuracy and integrity of donor information.

Main responsibilities:

Assist in the daily management of the Raiser's Edge database, ensuring data accuracy through regular audits.

Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices.

Reconcile and process donations from various sources, including BACS, credit cards, and online platforms.

Run direct debit and gift aid claims, ensuring valid documentation is maintained.

Provide key data and segmentation for fundraising appeals and emails, working closely with the communications team.

Essential requirements:

• Experience in CRM systems (preferably Raiser's Edge) and proficiency in MS Excel.
• Demonstrable experience supporting charities and fundraising teams in a data role
• Confident working with large datasets
• Solid understanding of GDPR and data confidentiality.
• Excellent communicator, a team player, and have a keen eye for detail.
• Excellent time management skills, able to prioritise daily tasks and manage deadlines.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About us

Providence Row tackles the root causes of homelessness to help people get off, and stay off, the streets. The charity was founded in 1860 to work with vulnerable people living in the East End of London.  We are extremely proud of how the charity has continued to grow and develop for more than 160 years. 

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues.  Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes.  We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

About the role

To lead the business development function within Providence Row, achieving agreed business retention and growth objectives to sustain the viability of Providence Row’s mission. The post holder works closely with the Executive Leadership Team and reports to the CEO.

Key responsibilities

• Analyse and distil trends and key drivers of change arising from the macroeconomic environment, regulation, politics and government policy. Adapt the business plan as required to intelligence from the market sector.
• Establish and maintain a network of influence within commissioning circles at local and regional level. Create and sustain external relationships in the interests of the charity and maintain a strong external presence/profile.
• Understand the organisation’s unique value proposition and competitive advantage, and how to maintain and communicate this.
• Assess the relative strengths and opportunities for the charity within the sector, identify peers and analogous charities, understand their value proposition relative to the charity and build partnership alliances in support of business capability. 
• Leverage new partnerships to diversify sources of work, expanding the charity’s presence and extending the reach and influence of the charity.
• Lead negotiations achieving retention of prioritised contracts on favourable terms.
• Actively monitor tender opportunities suited to the charity’s capabilities.
• Prepare compelling and competitive proposals that consistently position the organisation in the finalists’ list, provide strategic input to increase the win rate of bids/tenders.
• Ensure pricing and costing is competitive, reflecting the charity’s commitment to the delivery of high quality service and care.
• Research, assess and understand all sources of funds and funding mechanisms.
• Promote the charity’s work and vision more broadly in the charity sector, tell the organisational story in an effective and compelling manner, using outcome data and evidence of impact.
• Help to shape Providence Row’s long-term service delivery objectives and develop plans to achieve them.

The ideal candidate

To be considered for this role you should meet the following criteria:

• Senior level experience in leading on the retention and growth of business in the charity sector
• Confidence and experience in networking, influencing and negotiating with senior external stakeholders
• Skilled in drafting and submitting business proposals, written tenders and grant applications
•  Experience of successfully implementing strategic plans
• Knowledge of the commissioning landscape and funding trends
• Experience of working as part of a senior team

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts

To apply

Please upload your CV with a covering letter detailing how you meet the job specification by 21 September 2024 at 23:30.

Interviews

Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

The role would suit a motivated candidate who is able to multi-task and communicate effectively in a fast-paced environment.

The role is fixed term until March 2025, with the possibility to extend subject to funding.

About Open Age:

Open Age was established in 1993 and we’re now celebrating over 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres and over 60 other community venues. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members.

What you get in return:

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution.

Access to the Cycle to Work Scheme through salary sacrifice.

We are a London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

An inclusive work environment welcoming people from all backgrounds, sexuality, ability, race, ethnicity, gender and age.

JOB PURPOSE 

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an agile, creative, and proactive team player who can join us as a Digital Acquisition and Mobilisation Manager within the digital fundraising team.

Working closely with the Head of Digital Fundraising, you will lead and deliver a multichannel acquisition strategy to mobilise and inspire new and existing donors to take action and donate.  Collaborating with the wider fundraising and communications teams, you will produce creative campaigns and content across a variety of channels – with a focus on digital donor acquisition and lead generation– to help grow our donor base, increase lifetime value and generate vital funds for families forced to flee. You will be a confident communicator and an experienced project manager with an enthusiasm for experimentation and digital fundraising. 

You will be joining the charity at an exciting moment, becoming part of a small but high performing team with big ambitions. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we’d love to hear from you.
 

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness and funds to protect refugees through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have an Inclusion Network as well as a Diversity & Inclusion Working Group. Our Inclusion Network team work to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I (Diversity & Inclusion) Approach. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible. 
 

Role Responsibilities  

• Lead digital donor acquisition activities and journeys across a variety of channels including paid social, paid search, display, email and telemarketing. 
• Develop and implement a lead generation strategy to grow our supporter base, utilising and testing tools and tactics such as quizzes, petitions and hand-raisers to recruit and convert new leads and engage existing donors.
• Collaborate closely with fundraising and communications colleagues to deliver and optimise integrated, multichannel campaigns and effective, donor-first journeys to mobilise and inspire new and existing supporters to take action and donate. 
• Ensure all activities are aligned with strategic objectives, managing the multi-million-pound income and expenditure budget for digital acquisition and lead generation. 
• Actively test and optimise new products, channels and propositions to maximise fundraising and engagement opportunities, analysing progress and results.
• Manage relationships with agencies and campaign stakeholders to deliver agreed KPIs and fundraising targets, monitoring performance and budgeted spend. 
• Ensure that prospective donors receive an excellent supporter experience, working closely with the fundraising and comms team to develop a seamless journey across channels, including email, paid media and telemarketing. 
• Working with communications colleagues to ensure the website and social media channels are up to date with key messages and reflect content related to lead generation and acquisition activities.
• Produce persuasive, high-quality email, social, display and web copy to motivate the public to act and donate and proofread and collect necessary feedback from relevant stakeholders and signatories in a timely manner.
• Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant communications and journeys as needed, collaborating with colleagues from across the organisation. 
• Use data and insights to produce at minimum monthly reports on performance against KPIs and use analytics to identify trends and optimise activities based on user behaviour. 
• Stay up to date with digital best practices and technology, including sector trends and follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
• Share creative and insights with UK colleagues, global teams, and HQ.
• Participate in training seminars, workshops, and skill shares where applicable. 
• Work collaboratively with digital engagement and communications colleagues to maximise fundraising and engagement opportunities.
• The role, in the future, may include line management responsibility.
• Complete any other tasks as outlined by the Head of Digital Fundraising. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. 

Personal Attributes and Experience  

Essential Experience 

• Substantial experience in digital marketing and fundraising, with a proven track record of planning and delivering multichannel campaigns, preferably within the charity sector. 
• Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
• Experience of using digital channels for lead acquisition to grow a supporter base and deliver sustainable income.
• Experience of using data to effectively measure, evaluate and report on fundraising activities and KPIs across multiple channels.
• Experience of working with and managing external agencies and suppliers. 
• Experience managing an annual budget and forecasting income projections.
• Experience using Google Analytics and other analytic tools for tracking and analysis.

Essential Skills/Knowledge 

• Solid understanding of digital fundraising practices and principles.
• Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
• Experience working with Salesforce (or similar CRM platform).
• Experience working with Wordpress and iRaiser (or similar CMS/e-commerce platforms).
• Experience working with digital campaigning or advocacy platforms and tools. 
• Proven proficiency with design principles and tools (Canva/Adobe suite). 
• Proven knowledge and use of digital marketing tools, CRM databases, CMS experience, Email Marketing and Automation platforms. 
• Able to demonstrate flexibility and ability to quickly change and adapt plans. 
• Able to act proactively and identify new fundraising opportunities.
• Able to juggle and prioritise multiple tasks, meeting programme deadlines.
• Strong presentation, communication (written and verbal) and interpersonal skills.
• Excellent stakeholder and relationship management.
• An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.

Desirable Skills/Experience 

• Experience using telemarketing to convert and cultivate prospective donors.
• Understanding of HTML and other coding languages.
• Experience of, or a passionate interest in, the charity sector and the drive to mobilise supporters to stand with refugees. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (or pro-rata for part time).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Hybrid and Flexible Working.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

 
HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.  

Closing date: Midnight, Tuesday 24th September. 

Interviews date: w/c 30th September.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us on the email address on our online portal. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

We are looking for an Office Manager to lead on a range of administrative and finance tasks ensuring the smooth running of The Politics Project office.

ABOUT THE POLITICS PROJECT

We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK. We are experts in supporting young people and politicians to engage through political contact.

We also coordinate the Democracy Classroom network, a partnership between over 100 civil society organisations that supports young people to engage in elections. 

ABOUT THE ROLE

The Office Manager would work with our small team of 7 staff by providing organisational and administrative support. 

The ideal candidate will possess exceptional organisational skills, advanced proficiency in G-Suite (Docs, Sheets, Slides), general bookkeeping skills and the ability to work effectively with minimal supervision. Experience of working with a database  is a desirable skill.

The post holder will:

• Work with the Director and wider team to ensure efficient office operations.
• Implement and maintain procedures/office administrative systems.
• Manage office supplies and equipment.
• Manage databases. Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies (training can be provided).
• Organise regular internal meetings and planning days.
• Provide administrative support to the Director including scheduling meetings and handling correspondence.
• Book and arrange travel for staff.
• Process invoices and staff expenses. 
• Managing office budgets.
• Order stationery and IT equipment.
• Assisting the organisation's HR functions by keeping personnel records up to date, arranging interviews and overseeing the administration process for inducting new staff.

The job is based on a 12 month fixed term contract (including a 6-month probation period), with opportunities for extension. 

The Politics Project is based in London and the post holder will be expected to work from the office at least two days a week. The role is part time, 4 days a week. Working hours will be agreed with the post holder when they start. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required.

Benefits:

• 25 days’ holiday plus Bank Holidays and three days of holiday between Christmas and New Year (pro rata).
• Friendly and inclusive environment.
• Professional development opportunities, to upskill and train you.
• The opportunity to work in an organisation making a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.

ABOUT YOU

You have outstanding organisational and administrative skills, with the ability to work under pressure, identify priorities and proactively solve problems. 

You will effectively deliver against set targets to agreed deadlines.

You will work  well with other members of the team to help The Politics Project achieve its mission.

You will be IT literate.

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.

TO APPLY: 

To apply please submit through the CharityJob website a CV and a covering letter that is no longer than 500 words. 

The closing date is 11:59pm on Sunday 6th October 2024.

Initial interviews are planned for the week beginning 14th October 2024.

Salary: £32,000 FTE (approx £22,857 pro rata)

Hours: Part time - 25 hours per week 

Days and times: preferred option 5 hours per day Tuesday to Saturday but open to discussion; Some flexibility required to support the retail team when business directs such as Health & Safety or Annual Leave issues to provide shop cover and support

Contract: Permanent

Responsible to: Director of Resources

Responsible for: Shop Managers and Assistant Manager, cover staff

Accountable to: Marketing & Communications Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Friday 4th October 2024

Interviews: TBC

ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION

We are looking for someone to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community. 

We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors. 

The shops are an important part of our organisation and we are excited to develop this area and look forward to hearing from interested candidates.