We are working with an environmental charity who use the power of law to protect the planet and the people that live on it.

They are now looking to recruit a Database Manager, this is a new role for the organisation due to response of the growth of their donor base, especially through online and individual giving. They are looking for someone who is looking to protectively lead on data management at all giving levels within the Development team, working closely with the finance team.

The ideal candidate will

• Ideally have experience of working with philanthropy and major gift teams.
• Significant knowledge and experience in information and contact management systems such as Rasiers Edge.
• Experience of working with finance teams and a strong working knowledge of financial processes including gift administration, reconciliation and running report's and queries.
• Understanding of the supporter journey, and experience of delivering effective stewardship strategies and multiple giving levels.

Are you an exceptional Database Manager with demonstrable experience within the charity sector?

I am partnering with an outstanding environmental non-profit that has experienced a progressive period of growth across their donor base, especially through online and individual giving. This is a brand new, emerging role which can be fulfilled on either a full time or part time basis.

Reporting to the Head of Philanthropy, you will be responsible for gift management across online and individual giving streams, and regulatory compliance including GDPR, gift aid claims, insight analysis and reporting. As the lead for development and maintenance of appropriate processes, you will actively contribute to effectively improving prospect management and donor stewardship systems and tools, specifically the team's use of the Raiser's Edge fundraising and relationship management database. You will also be supported by a Development Administration Assistant who will be assisting heavily on financial duties and reports.

You will work in an integrated and collaborative fashion and therefore enjoy your key relationships with the Strategic Partnership and Philanthropy team, as well as the Finance and Communications team.

It is essential that the Database Manager has both strategic and practical experience within a similar role but most importantly, within a charity or NGO. A background of working with both finance and fundraising departments is required, as is a sound knowledge of finance processes. Pipeline management will be fundamental to the success of this role. It is also preferred that you have a working knowledge of Raiser's Edge, however this is not an essential requirement.

We are seeking enthusiastic, driven and solutions orientated database professionals, who want to be a crucial asset in the next step in this organisation's journey.

To register your interest and find out more about this position, please upload your CV in Word format.

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Database Manager to join our team during an exciting and transformative period.

Database Manager, UK for UNHCR

Location: Central London

Office hours: Monday – Friday; 9am – 5pm

Terms: Permanent role, competitive salary and benefits

Reports to: Operations Director

 Key relationships: Operations Director, fundraising and communications teams, external suppliers and contractors

UK for UNHCR

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We are a new charity, established to generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

We work to ensure that everybody has the right to seek asylum and find safe refuge, having fled violence, persecution, war or disaster at home. Only 1% of UNHCR’s budget is funded by the UN, making fundraising critical to UNHCR’s humanitarian work across the world.

Nobody chooses to be a refugee, but we can all play a part in their protection. If you would like to join our team and support the refugee cause, please apply below.

Job Description

We are seeking a dynamic and proactive team player, with a strong interest in fundraising, to become the data lead for our UK fundraising operations. The role will provide analysis, data management and database maintenance of the UK Salesforce fundraising database.

The successful candidate will play a key role in helping the team analyse performance of donor acquisition and retention activities, and donor prospecting. They will also assist the team with data insight for segmentation and optimisation.

Duties and responsibilities

• Assist with testing and launching of the new UK for UNHCR Salesforce platform in collaboration with implementer agency
• Prepare data and import/export using the data loader or other import tools;
• Create reports and dashboards using the Salesforce Report Builder;
• Responsible for data quality and deduplication efforts using validation rules, clean data practices and duplicate management tools;
• Daily administration, troubleshooting and technical support for the salesforce database;
• Management of various AppExchange products;
• Collaborate with business users to gather and document all requirements to prepare business specifications and functionalities;
• Understand, evaluate, and document business processes, applications, and workflows and identify necessary changes; recommend solution improvements;
• Documentation of all system processes and training guides as needed;
• Train new and existing users on system functionality;
• Stay current on all release notes and communicate any new features or changes to the team.

The ideal candidate will be required to have:

• Minimum 6-8 years of previous work experience in UK private sector fundraising directly relevant to the role;
• Completion of secondary education and advanced training or certificate in business administration or a related field;
• Salesforce Admin certification
• Experience with a charity, NGO or humanitarian organisation would be an asset.

Key Competencies

• Experience using Salesforce or similar CRM Products to develop client or business solutions;
• Hands-on experience configuring Salesforce including workflows, validation rules, and security controls;
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment;
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;
• Strong presentation, communication (written and verbal) skills, and interpersonal skills;
• Ability to juggle and prioritize multiple tasks within a collaborative team environment;
• Demonstrates flexibility and willingness to do what it takes to get the job done;
• Drive and desire to learn and grow both technical and functional skill sets;
• Proficient in Microsoft Word, Excel, PowerPoint, Project.

Preferred Experience and Skills

• Experience gathering, and analysing user input and requirements;
• Experience documenting user stories and creating to-be process flow diagrams;
• Experience collaborating with business stakeholders;
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community);
• Working experience with an INGO in the humanitarian field an asset.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

UNHCR, the UN Refugee Agency, is the lead United Nations agency dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.

Database Manager

An urgent Database Manager role has arisen for a Raisers Edge expert to join a charity based in Chigwell, Essex on an initial 12-month FTC. We are looking for someone to come on board to revolutionise the way they use Raisers Edge and take an under performing system and make it brilliant. You will be given full support to really change the way this charity uses it data.

This charity offers very flexible working where you will have the chance to work from home 1 / 2 days per week if you so wish.

As the Database Manager you will have the full control over the project, given a healthy budget and access to all senior stakeholders. There is a real ambition from within the really improve the CRM system so the charity can make more informed decisions, generate more revenue and work closer with its supporters.

Skills required for Database Manager are: 

- Strong skills in Raisers Edge CRM
- Ability to work with senior stakeholders
- Ideally have skills in Raisers Edge improvement projects
- Great communicator and stakeholder management skills 

Database Manager / CRM Manager / Raisers Edge / Data Manager

Salary: £46,000 - £50,000 + Excellent benefits 

Location: Chigwell, Essex (1 or 2 days working from home)

Apply now for immediately consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy

Take our mission of acceptance without exception to the organisations lesbian, gay, bi and trans people work for and the services they use.

For thirty years, Stonewall has been campaigning to improve the lives of lesbian, gay, bi and trans (LGBT) people. Join our team as Database Officer or Senior Database Officer (depending on experience) and contribute to providing user support, CRM administration and valuable timely data for marketing and messaging to make a real difference to the lives of LGBT people.

As part of our Data team, you will be responsible for delivering BAU systems management to range of stakeholders, maintaining our main CRM (thankQ), providing business critical user support and supporting the Head of Data and Insights to maintain best practise data compliance and data governance.

This is initially a fixed-term six-month role, providing an excellent opportunity for you to not only make an impact on the lives of LGBT people, but also to develop your skillset by getting involved in a range data selections for varied appeals, campaigns and activities.

The successful candidate must have strong hands-on management experience of a CRM database, solid excel skills and be an adept problem solver. You’ll have experience manipulating data in excel, creating selections and segmenting in CRM as well as learning processes quickly. You’ll have excellent written and oral communication skills, including the ability to convey complex information in an appropriate manner and format.

If you have the right mix of skills and experience and a passion for LGBT equality, we want to hear from you. Please complete and return the application and recruitment analysis form by 9.30am on Wednesday 13th November 2019. Interviews will be held on W/C 18th November 2019.  Depending on the outcome of 1st stage interviews we may or may not conduct a round of second stage interviews as well.

Supporter Insight Manager

You will join our client as a Supporter Insight Manager who can analyse, translate and communicate complex audience data in compelling & exciting ways, to fundraisers across the organisation.

Supporter Insight Manager Responsibilities:

- The ideal candidate will be an expert in audience segmentation, the behaviours of their current supporter audiences, their propensity to donate, and potential new audiences.
- They will work as part of the Innovation Sprint project teams, bringing their expertise to ensure that accurate customer insight is used to improve existing products or design new products.
- They will be responsible for analysing the data supplied by the Data Team, translating, synthesising and communicating analysis and research insights and findings in compelling and immersive ways for everyone at the charity to understand.

Supporter Insight Manager Requirements:

- You will be a passionate, self-starter with proven experience of disseminating qualitative and quantitative data and delivering insights to drive the development of new products & / or improve existing products.
- You will also have the ability to synthesise and communicate analysis, research, insights, and findings, in creative, compelling and immersive ways to the whole charity.
- The person in this role also needs to be curious and have experience of horizon scanning & trend watching to identify potential innovation opportunities and potential risks.

About the Charity:

Every day brings new challenges. Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, our clients Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Their staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.

Location: Central London, WC1N

Job type: Full Time, Permanent, 37.5 hours per week

Salary: £Competitive

Benefits: 30 days annual leave plus bank holidays, generous pension scheme, flexible working, discounted season ticket loan and many more!

Closing date: 9am on 8th November 2019

You may have experience of the following: Supporter Insight & Innovation Manager, Supporter Insight Manager, Innovation Manager, Supporter Engagement Manager, Customer Innovation Manager, Marketing Manager, Fundraising Manager, Project Manager, Supporter Development Manager, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

Ref: 89726

Data Insight Manager  

This brand-new role has just arisen for a talented Data Insight Manager who has great knowledge on marketing, customer or digital data to join a health charity based in Aldgate, Central London. You will have full control over all data going out of the organisation and your remit will cover all marketing data, healthcare research and digital analysis. The Data Insight Manager will lead on a change / transformation project of how this charity uses their supporter data, implementing new ideas and changing the ways they work.

As the Data Insight Manager you will need strong management skills, stakeholder relationship and have used data to help build company strategy. You will need to have an innovative mind as we are looking for someone to revolutionize the way this charity uses its data and you will be responsible for implementing new ideas.

This charity operates with very flexi hours, encourage regular working from home and would be open to someone doing 4 days a week too.

Skills required for the Head of Data Insight & Analysis are:

- Brilliant know in all-round data (ideally marketing data, research and digital analysis)
- Ability to communicate with senior stakeholders
- Experience in building data strategies
- Proven management experience

Head of Data Insight & Analysis / Insight Analysis Manager / Analyst / Marketing Data / Research

This is a brilliant chance for someone to take the next step in there career build a long lasting data strategy that will change how this charity uses data.

Salary: £45,000 - £50,000 + Excellent benefits

Location: Aldgate, Central London (working from home is encouraged)

Apply now for immediately consideration regarding this excellent opportunity! 

Understanding Recruitment is acting as an employment agency for this vacancy.

Insight Manager, Insight, Debt Insight, Evaluation

Your new company
Launched in January 2019, the Money and Pensions Service brings together the free services delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise. We are an Arms-Length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime.

As a new organisation, our approach is to put the customer at the heart of everything we do. We will be working collaboratively with our key stakeholders to ensure that all UK citizens can easily access the information they need to make the most of their money and pensions throughout their lives. This is an exciting vision that we want to get right. We will be using 2019 to understand what our customers and stakeholders need from the new organisation. Based on that, we will be innovating and testing ways of improving information and guidance across all channels so we can develop new integrated customer services and journeys that are both efficient and effective.

Your new role
As Insight Manager, your role will see you:

• Support or lead insight projects, primarily supporting debt advice, as well as potentially also other areas across money and pensions;
• Take ownership of research projects (such as ongoing tracking surveys, ad hoc qualitative and quantitative projects, and secondary / desk research) from commissioning and ongoing project management to final delivery;
• Build and maintain a strong network of internal and external stakeholders to ensure the insight agenda is delivered effectively.

Some key accountabilities of the role include:

• Support the translation of stakeholder requests into effective research briefs;
• Support selection of the most appropriate partner agencies to meet research briefs;
• Effective day to day management and delivery of research projects to time and budget;
• Management of research agency relationships to deliver high quality projects, including ensuring that research materials (e.g. questionnaires, discussion guides) and deliverables (e.g. presentations, data tables) are of a high quality and meet project and business objectives;
• Effective management of internal stakeholders, and where appropriate start to develop relationships with external stakeholders and subject matter experts, to identify evidence gaps and insight opportunities;
• Analysing quantitative and qualitative data, including on complex datasets;
• Developing a thorough understanding of debt advice, and other areas within money guidance and pensions.

What you'll need to succeed
In order to be successful on application, it is expected that you will possess the following skills/experience:

• Relevant experience working in market research (either agency-side and/or client-side). The successful candidate will be comfortable managing ongoing tracking projects, as well as ad hoc qualitative and quantitative studies;
• Deep knowledge and demonstrable practical application of conducting and/or managing both qualitative and quantitative research projects. Proficient in research design, development of discussion guides and questionnaires, managing fieldwork, analysis, and reporting;
• Ample experience of research project management and delivery;
• Demonstrable experience of managing third party agencies and/or internal operations departments effectively;
• Experience of analysing quantitative and qualitative data, including complex datasets;
• Proficiency in advanced Excel functions (e.g. creating formulas, lookups and references, pivot tables etc);
• Demonstrable experience in using consumer and market insights (both qualitative and quantitative) to tell a compelling and insightful story, in a range of formats including PowerPoint and written reports;
• Experience of effectively engaging, negotiating and working with subject matter experts and other key stakeholders.

What you'll get in return
In return you will be placed onto a 12 Month FTC paying circa £41,000 per annum.

We actively encourage applications from candidates from all backgrounds, and are committed to having a team representative of the diverse characteristics and experiences of the population we're working to ensure make the most of their money and pensions now, and in future generations.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Support Through Court (formerly known as PSU) is a highly respected, friendly and energetic charity providing practical and emotional support to people facing court hearings without lawyers. Most of those litigants are frightened of, and unfamiliar with, the courts and many are in danger of losing their homes, children or livelihoods. The number of agencies available to support them is shrinking fast and so demand for our services is rising month by month.  We have just gone through a rebrand to promote our services better to supporters and clients, and we are passionate about our vision that no one should face court alone.

Support Through Court are seeking a Community Fundraising Manager with great marketing and relationship development skills to help us grow our community fundraising income around our service centres. Support Through Court can offer you a supportive and professional working environment with a commitment to developing your skills.

Clore Social Leadership supports and develops social leaders so that they can transform their communities, organisations and the world around them. We help make social change happen by investing in people and enabling them to become resilient, connected and collaborative leaders with the right capabilities to tackle today’s social challenges.

Job purpose
As Digital Manager, you will lead on digital development at  Clore Social Leadership, supporting us to become an agile, user-centred organisation  on the cutting edge of leadership development. You will manage and support a number of projects using  digital technology to innovate and scale leadership development solutions across the social sector.

This is an exciting time for Clore Social Leadership. We have spent the last four years developing, testing and implementing new programmes and resources for social leaders, and we are aiming to engage leaders on a massive scale. This role will play a critical role in the future of the organisation, and we are looking for someone with the right balance of creativity and know-how to take Clore Social forward and strengthen our digital capabilities.

As Digital Manager, you will be responsible for the development of new digital products that can help transform social leaders and their organisations. You’ll also  be involved in improving office automation (CRM), database management, development of a platform for online communities and the continuing development of online learning programmes. And you will play a key role in  the implementation and development of the digital and technological tools for the teams within Clore Social.

Main responsibilities

Developing a digital culture:

• Working with senior leaders across the organisation to integrate a digital-first approach to deliver business objectives.
• Encourage digital  innovation and model an agile approach to product and service design and development.
• Lead and manage digital projects and products ensuring delivery on time and budget.

Internal Systems and processes: 

• Have the overarching responsibility of the CRM and deliver continuous improvement and further development to meet key business goals. 
• Work closely with all teams to develop their CRM capability.
• Develop new systems and processes to ensure Clore’s processes are streamlined and automated. 

Membership Platform:

• Work with the Engagement team to build a multifunctional, membership platform to connect a large community of Clore members, enabling them to interact with Clore and one another.

Online learning and digital product development:

• Understand the learning needs of leaders in the social sector, translating them into new digital programmes and products.
• Identify existing successful  learning products and adapt them to the needs of our learners.
• Lead on upgrading our existing programmes to integrate digital leadership skills.
• Use audience insight and analytics to continuously improve the user experience of our existing programmes.
• Document and improve systems and processes to streamline and automate programme management. 

General:

• Take direction on priorities from the line manager, which may vary from time to time.
• Bring in expertise  from time to time, managing consultants and work involving other individuals and teams.
• Adhere to organisational policies including equal opportunities and code of conduct.
• Keep professional knowledge and expertise up to date.
• Thrive while making things happen in a digital world.

Skills & Experiences (E = Essential & D = Desirable)

• Experience working with online learning platforms, collaboration tools, membership platforms and online communities (E) 
• Experience of CRM and other marketing automation tools (E)
• Experience managing external agency relationships (E)
• Experience with user-centred design methodologies to develop products and services (E)
• Experience of leading and supporting project teams with a diverse range of skills and levels (E)
• Demonstrable experience of engaging with users, turning user insight into real actions and solutions (E)
• Experience using data collection methods such as user interviews, observations, experiments, A/B testing, surveys and analytics (E)
• Experience managing websites and understand how to bring stories to life online, using your knowledge of user experience to create inspiring user journeys (D)
• Ability to visualize your ideas and insights (D)
• Is comfortable with ambiguity and uncertainty (D)
• Experience of team building and taking teams with you on the journey of transformation (D)

Personal Qualities 

• Focused: Analytical thinker with the ability to troubleshoot and resolve issues.  Strong attention to detail. 
• Creative: Proven ability to think creatively to create great user experiences. 
• Curious: Life long learner, actively engages in personal and professional development. 
• Courageous: Able to challenge the status quo to seek continuous improvement & innovative solutions;
• Passionate: Passion and enthusiasm for the use of digital, design and technology and its power in catalysing social change. 
• Flexible: Ability to multitask, work at speed and be flexible while driving results
• Resilient: Wanting to work in a fast-paced changing organisation 

Reporting relationships

The postholder will report to the Chief Executive but will be managed on specific projects by other senior leaders in the team.  The postholder will be working closely with all teams (eg. Programmes, Operations, Marketing and Engagement) at Clore Social Leadership.

Application Process

Hit Apply Now button and attach a covering letter and CV. Your covering letter should explain why you would be interested in working at Clore Social Leadership and how any previous experience would help to make you a suitable candidate for this role. No applications will be considered without a covering letter.

• Application deadline: Sunday, November 10th at midnight
• First Round interviews: Tuesday, November 12th (afternoon)
• Second Round interviews: Friday, November 15th 

Purpose of Job

Responsible for the development of all aspects of the organisations (Samaritan’s Purse and The Billy Graham Evangelistic Association) data strategy to enable us to grow our supporter base and income in the future. The role will lead the strategic transformation of the CRM database to enable the optimisation of our supporter communications.

The Data Manager will be responsible for all aspects of our Raiser’s Edge database, and help us meet our aspiration to develop this into an organisation-wide Customer Relationship Management system for all our supporters, whether donors, volunteers or church contacts.

The post will oversee the collection, import, maintenance and analysis of data, seeking out the most efficient and effective methods of recording, organising and utilising data, that fully supports organisational processes and all future innovation strategies and initiatives.

Alongside this, the Data Manager will lead on data selections, data segmentation, marketing analysis and how insights support business. Ensuring more effective and tailored communication with our donors, supporters and local community.

The post will make sure our processes and procedures for data management and storage are robust and in line with GDPR and other quality standards.

SCOPE OF JOB

• Proactively support campaigns with data segmentation, reporting and data insights, working with relevant colleagues across the organisation.
• Implement and manage projects to improve the use of the CRM database, data cleanliness, and import/export procedures.
• Take the lead in the development, maintenance and smooth running of the organisation's databases and associated applications and systems.
• Plan and manage the financial budget for the organisation's databases and related projects, under the supervision of the IT Manager.
• Manage the performance and cost effectiveness of database suppliers and partners.
• Manage processes to ensure the quality and currency of database records and provide training and support for the activity of database users across the organisation.
• Plan and implement systems and processes to ensure best practice and compliance in regard to data regulations, especially GDPR

Key Skills & Experience

• Proven experience in a Data Manager role including extensive experience of operating multi-user database systems, ideally in a fundraising environment and using the Raisers Edge CRM system.
• Have excellent IT skills with a good working knowledge of Microsoft Excel including the use of pivot tables, plus MS Word.
• Have a good understanding and experience of using MS SQL Server.
• An outstanding communicator and influencer, who can translate technical systems requirements into jargon-free, implementable solutions and user training that maximizes CRM functionality and regulation compliance.
• Proactive, resourceful and energetic.
• Flexible and collaborative in your approach while retaining a clear vision of what you want to achieve.
• You should be curious and up-to-date with global technological developments and affecting factors, particularly around Raiser’s Edge, and understand how to apply this knowledge in your role.

The person appointed will ideally with have:

• Experience of using Raisers Edge CRM.
• Experience of utilising SQL to build queries and reports.
• Experience of donor/customer marketing.
• In-depth understanding of GDPR and other regulatory compliance issues that affect data management and utilisation.
• An understanding of the Gift aid scheme and relevant legislation.

This is a home-based role, with the requirement to attend the head office in Buckhurst Hill once every 2 weeks. Travel expenses for this will be covered.

There is a requirement for the job holder to be a practicing Christian as functions within this role will require knowledge and personal experience of the Christian faith.

WANTED! Senior CRM Manager to establish and run the CRM team in a busy and complex organisation

Head of CRM - Up to £55,000 - London

THE COMPANY
Our client is one of the leading UK charities tackling social issues around homelessness and housing.

THE ROLE
As Head of CRM you will be responsible for developing the CRM function and defining the CRM vision and strategy for the organisation.

In particular you will
- oversee the development of robust CRM processes across the organisation
- provide advice and work closely with senior colleagues across all areas of the organisation to help them maximise the result of their CRM campaigns
- leverage and maximise the automation expertise to deliver communication campaigns which deepen the engagement with supporters and potential supporters
- manage a small team which supports the delivery of CRM campaigns

YOU
The successful candidate has

- extensive experience in CRM and marketing automation with a strong track record of delivering successful integrated marketing and communication campaigns at scale, from planning through to delivery and evaluation
- a track record of setting a multi-channel CRM strategy in an industry where customer retention is key
- demonstrable expertise in all aspects of automated marketing delivery ideally with hands on experience of Adobe Campaigns
- ability to analyse large quantity of data and condense into key insights

If you can tick all of these boxes we'd like to hear from you NOW!

Head of CRM - Up to £55,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

• Ewell (zone 6), Surrey

• Permanent, full-time

• 35 hours a week, Monday to Friday (flexible hours and home-based working offered)

• Salary Circa. £45,000 per annum + Competitive Benefits

There has never been a more exciting time to join Samaritans, with a refreshed brand, new website and additional investment in the Income department. Leading the development of the individual giving programme, this post holder will be responsible for the recruitment and development of all new and existing supporters across channels and products.

We are looking for a real team player who has a strong understanding of individual giving fundraising with a proven track record of excellent leadership, strategic and campaign management skills.

About the role/person

Are you an expert individual giving fundraiser with a proven track record in supporter recruitment and development? If so, we’d love to hear from you.

As Individual Giving Manager, the successful candidate will be responsible for leading, managing and developing a high performing team, generating over £4m each year. Improving and delivering audience insight led engagement strategies and supporter journeys, the post holder will develop the individual giving programme to convert and retain prospects and supporters.

Creating inspiring storytelling to build long-term relationships with donors, the Individual Giving Manager will manage campaigns and projects effectively, ensuring that best practice and regulatory guidelines are followed.

We can offer flexible hours and home-based working to the successful candidate.

The successful candidate will have excellent leadership, communication, project management and direct marketing skills, and be passionate about the work of Samaritans.

About Samaritans

At Samaritans, our vision is that fewer people die by suicide. We believe it is preventable and that by working together we can give people the support they need before they reach crisis point. We are one of the most trusted charities in the UK and ROI, and we answer a call for help every six seconds. We have around 175 staff and more than 20,000 volunteers based across 201 branches giving emotional support 24 hours a day, 7 days a week. We don’t just hear you, we listen.

Our location

Our Central Office is located in a converted mill in Ewell, Surrey which is in zone 5, and just over 30 minutes by train from Waterloo and 15 minutes from Wimbledon.

As an employer, we offer a good range of benefits, including 25 days’ holiday, wellbeing days, free parking, Health Cash Plan, Pension and interest-free season ticket loans.

To apply

Your CV and covering letter should be emailed  no later than 9:00am on 28th October 2019. 1st interviews will be held on Friday, 8th November.

The Mayor’s Fund for London is an independent charity, championing social mobility for young Londoners from low-income backgrounds.

We believe that all young people, regardless of their starting point in life, should be able to thrive in their community, forge fulfilling careers and are able to take advantage of the outstanding opportunities that London has to offer. Our work raises awareness of the barriers facing young Londoners, promotes the activities which best increases their opportunities and brings together the partnerships to make a measurable impact on young Londoners’ lives.

In 2018, we supported over 35,000 young Londoners aged 4-24 across all 33 boroughs working in partnership with 427 schools, 110 community organisations and 94 employers, charities, social enterprises, and local authorities.

The Mayor of London, Sadiq Khan, is our patron.

PURPOSE OF THE ROLE

The purpose of the job role is to manage the in school delivery of our and the Mayor’s Fund employability programme Access Aspiration.

Access Aspiration is a careers guidance and employability support programme providing careers support and guidance for 16 –24 year old young Londoners who are making key decisions about their future careers.

In partnership with London’s business community, we aim to create more visibility of employment pathways by working with businesses to provide aspirational work placements, employer insights and meaningful employer encounters in schools.

Core activities will involve designing, organising and facilitating the delivery of school-based interventions. The role also involves managing a network of volunteers, regularly sourcing new volunteers and developing employer supported volunteering relationships with businesses.

How to apply

Please apply online sending in a covering letter and your CV.  The Mayor's Fund for London is an equal opportunities employer and we welcome applications from everyone. The Equal Opportunities form is voluntary but the information we collect here is very useful to us as it helps us to make sure that we are an inclusive employer and to find out if our workforce is diverse.

Unfortunately due to the large volumes of interest the charity receives, we are not able to respond to all applicants who are unsuccessful at the application stage.