Database marketing and insight manager jobs in Holborn, greater london

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Any Crisis Skylight across Great Britain with homeworking in line with Crisis' Hybrid Working Policy

Please note Crisis to be considered for our roles, you need to have a current and valid right to work in the United Kingdom. We do not have a sponsorship licence and as such we are not in the position to provide work visas.

About the role

This role involves working with teams across Crisis to generate data and insights that build understanding, drive decision-making, and showcase our work. Drawing on various homelessness databases, you will provide vital insights for Policy & Social Change, Client Services, and Brand, Marketing and Fundraising.

As part of the Research & Evaluation team, you will contribute to bold research and analysis that highlights the causes of and solutions to homelessness, to inform our policy influencing and media work and drive forward Crisis’ strategy for ending homelessness. This involves working with people with lived experience of homelessness as both research participants and co-researchers, to platform their views and experiences. You will also play an important role in interpreting and strengthening our internal data, to support impactful and equitable service delivery.

About you

• Strong skills in data analysis and statistics, and an understanding of how these can be applied to provide actionable insights and recommendations

• Experience with tools such as Power BI, Excel, SQL, Python, and Customer Relationship Management (CRM) systems or similar databases

• The ability to communicate clearly with a range of audiences, making complex information accessible and engaging

• The ability to build and maintain strong working relationships across an organisation

• An interest in the issue of homelessness and a commitment to Crisis’ mission and values

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 14th July 2026 at 23:59

Interviews will take place w/c 27th July at our London head office.

Interview process: Task and competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Bookings Team Executive
Hours: Full-Time
Contract: Fixed term role 26th August until 27th November
Salary: £30,500 per annum, plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/Salesforce skills and work for the world’s largest film festival for young people.

Main Responsibilities:

• To be the first point of contact for public festival enquiries; answering calls and emails, processing bookings and problem-solving. 
• Proactively reaching out over email and phone to reach new educators/bookers and aiming to sign them up to the festival. 
• Liaising with the festival team to ensure all enquiries and issues are resolved. 
• Checking, updating and uploading bookings info onto our festival website (via Aerian)
• Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas. 
• Liaising with exhibitors as and when required and as directed.
• General support in relation to all aspects concerning the festival.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Experience of a customer service role.
• Excellent communication skills.
• Ability to communicate ideas persuasively. 
• Strong organisational capability.
• Base Level Excel or equivalent skills.
• Used to working under pressure while handling a high volume of public enquiries.

Desirable:

• Experience of using Teams.
• Experience of using CRM.
• Experience of talking to teachers/schools.
• Understanding of the education sector
• Familiarity with the Microsoft Office suite
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. 
• Pension – matched up to 5% of salary (2% above statutory employer contribution). 
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film. 
• Enhanced parental/paternity/shared parental leave. 
• Interest-free non-essential study loans. 
• Interest-free bike/scooter/travelcard loan. 
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance. 
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution). 
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Wednesday 15th July 2026 (BST)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. 

No agencies please.

About the role

As campaign project coordinator, you’ll play a key role in supporting the delivery of Breast Cancer Now’s ambitious £60m philanthropic campaign. Working closely with the Head of Campaign, Director of High Value Partnerships & Campaign, Campaign Board and wider team, you’ll ensure activity is well coordinated, organised and progressing as planned. You’ll help manage campaign processes, support governance structures, and keep stakeholders informed through clear communication, reporting and documentation.

This role sits within the engagement directorate, which is responsible for growing awareness, trust and engagement to inspire people to give their time, money and voice. You’ll contribute to one of our most important priorities - helping grow income and impact so we can fund vital research, provide support, and drive change for people affected by breast cancer. It’s an exciting opportunity to be part of a high-value, high-impact campaign that will help shape our future.

About you

You’re highly organised, proactive and detail-oriented, with a natural ability to keep multiple workstreams running smoothly. You enjoy bringing structure to complex projects, coordinating meetings and actions, and ensuring nothing falls through the cracks. With strong administrative and project support skills, you’re confident managing documentation, tracking progress and supporting stakeholders at all levels.

You’re also a great communicator and team player, keen to learn and grow within a fast-paced fundraising environment. Motivated by purpose, you’re excited by the opportunity to contribute to an ambitious campaign that will make a real difference for people affected by breast cancer - helping us move closer to a future where everyone diagnosed lives and is supported to live well.

Job description and benefits

The job description [DC1] and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is: £29,000 - £32,000 London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date  Wednesday 1 July 2026 9am

Interview date  week commencing 13 July 2026

Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.

The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.

The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.

Main Responsibilities:

• Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
• Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
• Participate in rota for answering the main Into Film phone line
• Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
• Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
• Assist with creation and distribution of support-focused surveys of our users
• Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
• Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Excellent customer relationship and service management skills
• Exceptional communication skills (verbal and written)
• Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
• A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
• A good understanding of the education market and curriculum (formal and informal)

Desirable:

• Familiarity with the Microsoft Office Suite (Office 365)
• Salesforce case management experience (Service Cloud)
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Financial Controller

£60,000 - £65,000 | Permanent | 4 day working week (Full Time) | London Hybrid

Take ownership of financial control, statutory reporting, and technical accounting while helping shape the future of CIPFA's finance function whilst they are undergoing transformation!

CIPFA is exclusively partnering with Robertson Bell in their search for a Financial Controller to join their finance team in a newly created role. This is an exciting opportunity to take ownership of financial control, statutory reporting, treasury, tax and compliance, while helping drive the ongoing development of a modern, high-performing finance function.

As the professional body for people in public finance, CIPFA is committed to supporting better public services through excellence in financial management and governance. This role will play a key part in ensuring the organisation continues to operate with strong financial stewardship while supporting future growth and organisational priorities.

Why this Financial Controller role stands out:

• A genuine four-day working week – work Monday to Thursday, enjoy Fridays off, and take the full salary home (it is not pro rata!).
• Newly created position with the opportunity to shape the role and influence the future direction of the finance function.
• Strategic exposure – partner with senior leaders on commercial opportunities, international activity, and organisational initiatives.
• Drive improvement and transformation across systems, controls, reporting, and finance processes.
• Clear progression potential – gain exposure well beyond traditional financial control responsibilities, with the potential to develop into a broader finance leadership role over time.

What you'll do – and what you'll gain:

• Play a leading role in statutory reporting, year-end processes, audits, treasury management, and tax compliance.
• Act as the organisation's technical accounting expert, ensuring compliance with charity accounting standards and evolving regulations.
• Support strategic projects by providing insight into financial, tax, treasury, and compliance implications.
• Identify opportunities to strengthen controls, improve reporting, and maximise the value of finance systems.
• Contribute to the ongoing development of a modern, high-performing finance function.

What you'll need:

• Experience preparing charity statutory accounts and managing year-end audits, either in industry or practice.
• Strong knowledge of charity accounting, VAT and SORP FRS102.
• A proactive approach to process improvement and problem-solving.
• Excellent stakeholder management skills and the confidence to challenge constructively.
• A recognised accounting qualification is desirable, although exceptional relevant experience will also be considered.

Location & Working Pattern:

The organisation operates a 32-hour full-time working week, with employees typically working 9:00am - 5:30pm Monday to Thursday (including a 30-minute lunch break) and enjoying Fridays off.

Hybrid working is in place, with 1-2 days per week in the London office.

Ready to make your mark?

This is an excellent opportunity to join an organisation investing in its finance function and creating an environment where technical expertise, innovation, and continuous improvement are genuinely valued.

The deadline for applications is on Sunday 5^th July, but CVs are being reviewed on a rolling basis, so early applications are encouraged to ensure you don’t miss out!