Database Officer Jobs in Hoxton, Greater London
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£41,200 (pro-rata) + 6% pension contribution
21 hours per week
Supported by our CEO, you'll be working with an ambitious and caring organisation that works hard to support refugees, asylum seekers and migrants. As a relatively small organisation we can be creative and nimble and always strive to work collaboratively. We are looking for a dedicated and passionate individual who can embed our new People strategy, taking our HR function to the next level.
For more information, please refer to the job pack. To apply, please complete our online application form which you can find on our website.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
INTRODUCTION TO THE ROLE
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child marriage and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of over 1,400 civil society organisations in over 100 countries working in partnership to end child marriage. Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and are able to achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women and their communities.
The Director of External Engagement at Girls Not Brides devises and oversees implementation of fundraising, communications, advocacy & campaigns strategy to help realise Girls Not Brides’ vision of a world free of child marriage, where girls and women enjoy equal status to boys and men and can fulfil their potential in every aspect of their lives. Uses leadership skills and extensive experience of global and local fundraising, communications, campaigns and advocacy to support the organisation’s strategic objectives - movement building, influencing and learning - to empower others, opening spaces for voices to be raised, and drive transformational change. Works as part of a globally-dispersed and diverse team, and closely with members, National Partnerships and coalitions. Contributes to the organisational strategy as a member of the Senior Leadership Team.
KEY RESPONSIBILITIES OF THE ROLE
Strategic planning and organisational leadership
- Lead the implementation of the Secretariat’s communications, advocacy and fundraising strategies which deliver on the vision, mission and goals set out in the Secretariat and Partnership strategies, 2022-25.
- Set out how the team will use creative campaigning tactics, targeted policy and advocacy,impactful communications and fundraisning to help build the movement to end child marriage, influence those with power to make change, and share evidence and learning.
- Contribute to broad organisational leadership and strategic development, as a member of the Senior Leadership Team.
- Lead the communications, advocacy and fundraising teams, with up to five direct line reports, plus dotted line responsibilities.
- Responsible for planning and monitoring the directorate’s budget
- Advise and inform the CEO, Board and other key stakeholders around key communications, advocacy and campaigns moments.
Empowered communications
- Support the globally-dispersed Girls Not Brides communications team to work with members to find and tell stories of girls’ lives and of the latest evidence and learning that exemplify the realities of child marriage and the solutions; demonstrate that change is needed, and change is happening.
- Work with the Communications team to leverage a wide range of communications channels, including media, website, social media, and events to convey the key messages and findings from Girls Not Brides’ work in a way that enables those without power to be heard, and convinces those with power to support positive change for girls.
- Oversee and explore ways of landing Girls Not Brides stories and policy and campaign asks at the local, national, regional and international level in a way that is context specific and impactful. Be creative and unconventional in your use of content and tactics to reach, engage and influence target audiences.
- Lead the communications team in inspiring audiences to support and join the movement to end child marriage and Girls Not Brides, through documenting and showcasing the results of collective action and developing compelling calls to collective action.
- Oversee the work of the communications team to hone and harness the potential of the Girls Not Brides brand, history, and global network to inspire change and increase member engagement.
Effective advocacy
- Oversee and facilitate direct and indirect engagements with policymakers and decision makers at the local, national, regional and global level, as well as those who influence and advise to take action to end child marriage.
- Lead on ensuring strong synergies between advocacy at national, regional and global levels, coordinatoring between advocacy team members in the regions and the global advocacy team.
- Lead global stakeholder engagement including working with relevant UN organisations, sector leaders, and thematic international organisations to ensure that child marriage is reflected in their policies, budgets and programming.
- Lead Girls Not Brides sector integration agenda, maintain strong existing partnerships, and identify new allies to enhance broader sector integration of ending child marriage.
- Support colleagues, National Partnerships and members to develop and use advocacy skills, and monitor, analyse, influence and respond to relevant legislative and policy opportunities at the global, regional and national level.
- Oversee production and dissemination of policy and advocacy content including fact sheets, policy briefs, updates, and position statements.
- Oversee trainings and development programmes for the secretariat and global partnership, including webinars and learning series.
Transformational campaigns
- Grow and strengthen the movement, harness its potential, ensure Girls Not Brides connects, empowers and amplifies diverse groups around the world united behind a shared cause.
- Oversee Girls Not Brides’ work with local groups, activists, girls and their families to use campaigning and engagement to shift socio-cultural attitudes, including among elders and community leaders, about how girls can and should expect to be treated, respected and empowered.
- Work with the Adovocay team to identify and plan for at least four big moments in the year, either at the global, regional or national level where members of the wider movement can come together to collaborate for change, engage young activists, and support and learn from each other.
- Work closely with the Development and Outreach team to support and deploy champions, ambassadors, youth leaders and high-profile influencers to advance the cause of ending child marriage.
Impactful fundraising
- Direct and lead the implementation of Girls Not Brides’ global and regional fundraising strategy for the secretariat and the wider movement, to ensure a diverse and sustainable income portfolio.
- Lead the creation and diversification of a business development plan, targeting new actors such as businesses, high-net-worth individuals, legacies, etc.
- Lead the cultivation and strengthening of donor relationships, alongside the CEO, to bring in new funding and grant renewals, build donors as champions.
- Oversee and ensure long term projection for income, also overseeing pipeline and prospecting and directing the development of concept notes and proposals.
- Oversee the development of a case for support, multi-year funding opportunities.
- Make recommendations to the CEO in relation to funding decisions, and sign off documents for donors in line with delegated responsibilities.
- Close liaison with CEO, Director of Operations and Finance to help develop annual budgets, targets and a sustainable growth model.
- Direct the development of donor communications and assets, including but not limited to annual reports and promotional materials.
- Assume responsibility for quality assurance on donor communications and collaborations.
- Contribute to the finance team’s work on contracting and compliance.
Influential outreach and visibility
- Lead the development of a strategic approach to building the secretariat’s visibility, partnerships and profile.
- Oversee the identification of strategic opportunities (including trips, events and media appearances) to profile the voices of Girls Not Brides’ internal leaders and external stakeholders to advocate on ending child marriage.
- Oversee the planning and convening of Girls Not Brides’ events and meetings calendar, as well as the high-profile visits to high prevalence and donor countries by the CEO, Champions, and Trustees.
- Alongside the CEO, lead and deepen the partnerships with the Girls First Fund and VOW for Girls at the global level.
- Oversee and lead the development and outreach team’s work to support and deploy champions, advisors, ambassadors, youth leaders and high-profile influencers to advance the cause of ending child marriage across sectors (including politics, business, grassroots activists and NGOs).
- Represent Girls Not Brides externally and further cultivate Girls Not Brides’ network of funders, supporters, Champions and Advisors.
Wider Organisational Responsibilities
- Commit to the mission and vision of Girls Not Brides, putting these at the forefront of all planning, work and actions.
- Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners and other stakeholders.
- Line manage roles and consultants as necessary, delegating responsibilities and tasks as appropriate.
- Comply with Girls Not Brides policies and processes, with particular note for safeguarding, diversity and inclusion, the code of conduct and data protection.
- Prepare and deliver reports for the Senior Leadership Team and Board of Trustees, as necessary.
- Ensure that internal databases and monitoring information are kept fully up-to-date.
- Commit to ongoing personal development and learning.
- Fulfil any other reasonable requests for the advancement of Girls Not Brides.
PERSON SPECIFICATION
Essential experience
- Significant professional experience in a comparable role at a senior level in the not-for-profit sector, international/intergovernmental organisation or social enterprise.
- Degree-level qualification in a relevant area such as public policy, development studies, international relations, communications, human rights or gender issues or proven experience in a related field plus extensive relevant professional training.
- Proven experience of working with coalitions and the ability to inform international policy discussions with the realities of grass-roots work.
- A proven track record of successfully developing and implementing a fundraising strategy and raising significant levels of funding for an organisation.
- Broad experience in communications, development and outreach work, building and nurturing strong working relationships with a range of strategic partners.
- Experience of partnership building with stakeholders such as government ministries, NGOs, foundations, grass-roots groups, and champions of social change.
- Proven experience of working with coalitions and the ability to inform international communications with the realities of grass-roots work.
- Experience of successfully managing teams, including geographically dispersed staff.
Essential skills and knowledge
- Advanced and demonstrable understanding of strategic planning, resource mobilisation and communications.
- Demonstrated ability and understanding of how to deliver effective advocacy and/or communications and/or fundraising, development and outreach strategies on global social issues that align with and further an organisation’s strategic goals.
- Excellent strategic thinking and practical planning ability.
- Exceptional written and oral communication skills, including the ability to work with a diverse range of actors at different levels and from different cultural contexts.
- Confident networker and influencer with the ability to represent Girls Not Brides at high-level events.
- A strong understanding and ability to contribute to the advancement of Diversity, Equality and Inclusion (DEI) at organisational and partnership levels.
Desirable
- Experience managing or supporting organisational change processes.
- Advanced knowledge of French and/or Spanish is highly desirable.
- Direct experience of advocating or campaigning on child marriage or closely related issues
We believe in a world without child marriage, where girls and women enjoy equal status with boys and men, and can achieve their full potential.
The client requests no contact from agencies or media sales.
Who we are:
The Dalit Solidarity Network is a small human rights organisation working to eliminate caste-based discrimination in the UK and South Asia. Registering as an official charity in 2003, Dalit Solidarity Network UK continues to grow as an effective campaigning and advocacy organisation, working on the issue of caste discrimination in the UK and being an active player in the global movement. Our major areas of work include documenting 'everyday casteism', building capacity of businesses to address caste-discrimination in overseas supply chains and UK operations and working with UK Higher Education Institutions to protect against caste-discrimination.
About the role:
We are seeking a part-time Office Administrator for 2 days/week, initially for one year with a possibility of renewal. The hours can be worked flexibly with prior agreement of the Director. Hybrid-working arrangements (from home and on site) will be considered.
Main responsibilities:
Administration:
· Responsible for day-to-day administration and office management and providing secretarial assistance to the Director & diary management.
· Maintenance of files and records both physical and computerised system filing and computerised database systems and email lists.
· General office management including scheduling meetings, arranging travel, managing expenses, liaising for office management, ordering office supplies, etc.
· Organise and take minutes for key meetings – including quarterly Board meetings and AGM.
· Undertake such duties and responsibilities appropriate to the role as the Director may request.
Communication and Outreach:
· Maintain and update DSN-UK website and social media, coordinate internal and external information-sharing and communication with stakeholders and network partners.
Finance and Accounts:
· Responsible for maintaining records of all financial transactions and reconciliation of all bank statements.
· Assist in the preparation of budgets for donor proposals to ensure all relevant costs are included and that the budget is accurate and comprehensive.
Person specification:
Essential:
- Experience of working in an office providing admin support, including the ability to use Microsoft Word, Excel, and Outlook
- Experience of management of spread sheets for budgeting, financial analysis and reporting
- Good digital communications skills - including writing emails, newsletters, and drafting web copy, demonstrating good written and oral communications skills in English
- Knowledge and experience of mass email tools and systems
- Experience in taking formal minutes or notes
- Ability to carry out instructions quickly and accurately
- Good interpersonal skills
- Excellent attention to detail
- Ability to work on own initiative and sometimes unsupervised
- Ability to work as a member of a very small team
- Ability to work to deadlines.
Desirable:
- Experience of updating, managing and maintaining a website and social media platforms
- Experience of working in the UK Voluntary Sector.
Benefits: The Office Administrator is entitled to 25 days annual leave (pro rata, not including bank holidays). Pension scheme with matched contributions of 5%. Hybrid and flexible working of 14 hours/week.
Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office periodically, e.g. 1 day per 2 weeks.
Interviews: Interviews will take place in the week commencing 1 July 2024.
How to apply: To apply, please send your CV and a supporting statement. Candidates will be expected to provide proof of the right to work and reside in the UK.
The client requests no contact from agencies or media sales.
Job Title: Personal Assistant to the Dean
Reports to: Dean of Southwark
Key Relationships: Dean of Southwark, Cathedral Clergy, COO, Chapter Members, Chapter Committee Members, Senior Management Team
Start date: Immediate
Salary: £18,600 per annum (£31,000 FTE)
Hours of work: 21 hours per week (excluding lunch breaks). Some flexibility will be required to allow attendance at evening meetings and events.
How to apply: Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification below, by Tuesday 11th June 2024 at 8am.
Interviews: Week commencing Monday 17th June
Role Purpose
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
This is a key role at Southwark Cathedral supporting the Dean. This secretarial role will primarily feature management of a busy personal diary, correspondence and broader administrative support for the Dean in his capacity as Dean of Southwark, Chair of Chapter and CEO of the Cathedral.
Main Duties and Responsibilities
- Lead the coordination, preparation, planning and follow up for the Dean’s briefing for and attendance at meetings associated with the governance of the Cathedral including Chapter, Finance Committee, Audit & Risk Committee, Nominations Committee, Fabric Advisory Committee and Board of Enterprises. This will include research and assisting in the drafting and review of papers for such meetings, but minute taking will not usually be required (but may be requested from time to time in liaison with members of staff usually responsible for the minutes);
- Support the Dean in all their working relationships including building and maintaining excellent relationships with Chapter Members and Committee Members, the Bishop’s staff and with the wider Diocese, as well as with neighbours, commercial partners, professional advisers and other third-party organisations relating to the Dean’s work;
- Prepare the Dean’s weekly diary file, including the preparation of any meeting papers or briefs for the week ahead;
- Manage the Dean’s diary: including making appointments, arranging meetings, scheduling preaching and other liturgical arrangements, programming annual schedules (such as Bishops Staff Meetings, chaplaincy and wider public commitments) - keeping Outlook diaries up to date with any changes and making travel arrangements;
- Support other members of the clergy team with administration tasks as requested;
- Set up key meetings including room set up and refreshment provision as required;
- Assist the Dean with the processing of their expenses;
- Work with the Governance & Committees Manager on Gifts Registry declarations for the Dean;
- Provide administrative support to bodies the Dean chairs, e.g. Southwark Cathedral Development Trust, the Deans Fund and other Cathedral-associated bodies;
- Draft briefs and reports for the Dean;
- Draft, file and send outgoing correspondence on the Dean’s behalf and process incoming correspondence;
- Interact with the Cathedral database in support of the Dean’s work;
- Provide general administrative assistance in the context of a busy office;
- Respond to / forward on general email enquiries received from the Cathedral website;
- Promote the mission, purpose and values of the Cathedral;
- Ensure that the highest standards of professional performance are maintained, and ensure professional skills are regularly updated through participation in training and development activities.
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
Person Specification (E = Essential / D = Desirable)
Skills/Aptitudes
- Excellent verbal communication skills, including a friendly and efficient phone manner (E)
- Excellent interpersonal skills and an ability to communicate with a wide range of stakeholders (E)
- Proven strong writing skills (E)
- Able to draft agendas and papers from an outline brief (E)
- Proven ability to manage the formal processes of meetings, in a proactive way (E)
- Full proficiency with MS Office, including Outlook, Word, Excel and PowerPoint (E)
- Good organisation skills in the naming and storing of formal documents (E)
Knowledge/Experience
- Understanding of the Church of England, its structures and liturgy (E)
- Experience of working with and administering databases, summarising information in an easy to understand format (E)
- Experience of diary management (E)
- Some experience of minute-taking and producing summaries of outcomes and actions resulting from meetings would be beneficial (D)
Personal Attributes
- Ability to prioritise (E)
- Highly organised, able to work to deadlines (E)
- Able to maintain confidentiality at all times (E)
- Proactive problem solver (E)
- Flexible and cooperative team player (E)
- Self-motivated and able to work without close supervision (E)
- Demonstrates empathy for the vision, mission and values of Southwark Cathedral (E)
Southwark Cathedral believes in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment
Terms and Conditions
Working Hours
The working hours shall be 21 hours per week (exclusive of meal breaks), usually over three days. Some out of hours working will be required to support meetings and events and this will be notified in advance. Time off in lieu will be awarded in line with Southwark Cathedral’s policy.
Annual Leave
20.5 days per annum including statutory bank holidays, with an additional 5 days (pro-rata) after 10 years’ service.
Probation
The appointment is subject to the satisfactory completion of a six-month probationary period.
Season Ticket Loan
Once the probationary period has been completed satisfactorily, the person appointed will be eligible to take out a season ticket loan.
Pension
The person appointed will be eligible to join a defined contributions pension scheme managed by the Church Workers Pension Fund. The Cathedral will contribute half of the annual premium of 10% of salary.
Working Expenses
Reasonable out of pocket expenses will be reimbursed.
Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification, by Tuesday 11th June 2024 at 8am.
The client requests no contact from agencies or media sales.
Do you have a talent for conducting high-quality and insightful prospect research? Are you passionate about making a difference in the world of eye health? Charity People are delighted to partner with Moorfields Eye Charity to recruit their new Prospect Research Officer.
Prospect Research Officer
Salary - £36,501 - £42,585
Hours - Full time (37.5 hours)
Location - City Road EC1 with hybrid working pattern (2 days a week in the office)
Benefits - Excellent package including 27 days annual leave + bank holidays pro rata
About the Charity
You will play an important part in building philanthropy at Moorfields Eye Charity to help meet the aims of the ambitious five-year business plan for growth, including securing philanthropic income for Oriel - the £100m joint fundraising campaign with UCL. Your work will also support world-leading eye research, and education along with patient care, to provide life-changing eye health for millions of people in the UK and around the world.
About the role
You will have the opportunity to contribute to increasing the size and quality of the prospect pipeline. You will undertake comprehensive research in various formats, both proactively and upon request from the fundraising teams.
Your responsibilities will include developing and maintaining a healthy prospect pipeline, producing insightful background research on donors, conducting due diligence, and ensuring our database is up to date and compliant with GDPR and the charity's policies. You will work collaboratively with other teams and stakeholders, maximizing cross-working opportunities across the organization and contributing to improved systems and processes.
You will join the friendly prospect research team and be part of the wider philanthropy team.
About you
We are looking for someone with experience and understanding of philanthropy, fundraising practices, and donor motivations, as well as a broad understanding of the UK non-profit sector. Strong interpersonal skills, the ability to work autonomously, and excellent attention to detail are essential for this role.
Ideally you will have experience of conducting structured background research on high-net-worth individuals, company Directors, and/or family Trust and Foundation Boards and an ability to gather and effectively disseminate information from the public domain in accordance with GDPR, Data protection regulation, and charity law. If you have transferable research skills then do still get in touch.
If you are excited by this role, please reach out to Katharine Tinker-Switzer ([email protected]) with a CV to book an initial conversation. The provisional closing date for this role will 7th of June, but do get in touch as soon as you can to apply.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
London / Hybrid - 1-2 days per week at Head Office (SE5 8JB) with occasional travel to regional offices
Ref SEFO-243
Are you a proactive, passionate and collaborative individual with a proven track record of raising unrestricted income through fundraising? Are you looking for an exciting opportunity to be part of a growing charity where you can utilise your skills and experience in fundraising to help support people to turn their pasts into better futures?
If so, St Giles is looking for an experienced Senior Fundraising Officer to play an integral role within our Fundraising and Communications team and contribute effectively to the development and success of our new Fundraising strategy.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will work collaboratively with senior management to contribute to the implementation of the new income generation strategy – focusing specifically on retention and developing our unrestricted voluntary income from a range of funding streams. You will diversify and improve the ways in which we generate unrestricted income from individual giving through proactive, innovative ideas, plus develop and design high-quality appeals, presentations and pitches to garner wider national support and brand awareness for St Giles.
We will rely on you to provide excellent stewardship to existing donors, including writing reports, planning and hosting visits for key stakeholders that inspire them to continue to support St Giles, while also providing support to the Head of Voluntary Fundraising & Fundraising Manager with reports, due diligence procedures and applications where necessary. Organising a small number of fundraising events per year and providing line management, supervision and coaching to a Fundraising Assistant is also a key element of this role.
What we are looking for
• A minimum of one year’s experience working in a charity fundraising environment
• Expert knowledge of the fundraising landscape
• Outstanding relationship-building skills with the ability to engage stakeholders at all levels
• Excellent written and communication skills, with a proven ability to write compelling and informative copy for reports, applications and external communications
• Experience working with a CRM or fundraising database, preferably ETapestry
• A flexible, collaborative and professional approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Basic DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please visit our website via the apply button.
Closing date: 27th May 2024 @ 23:45
Interview date: 1st stage interviews are online and will be held on Tuesday, 4th June 2024. 2nd stage interviews will be in person at our Head Office in Camberwell on Friday, 7th June 2024.
The role
The research communications and engagement team at Breast Cancer Now makes breast cancer research accessible and engaging to everyone. Its aim is to highlight the value and impact of research and build continued trust and support for the charity.
You'll use your science communication expertise to bring our research to life. You’ll create content covering Breast Cancer Now’s research aims, progress, and achievements for a variety of channels including our social media, website, fundraising and print publications. You’ll work with members of the brand, marketing and communications teams, and digital teams to make sure research content is engaging and drives brand awareness and support.
About you
To succeed in this role, you’ll understand the impact of research and scientific communication for charitable organisations. You’ll be able to translate complex scientific information and tailor it to a variety of audiences. And you’ll use your excellent writing and verbal communication skills to interpret and present scientific and statistical information in creative and meaningful ways.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our Cardiff/Glasgow/London/Sheffield office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve got any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
We’re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone. This is for those who work for us, work with us, support us and who we support. EDI is core to the vision, mission and strategic objectives of our charity. This is being continuously adapted to the way we work. So, we all have a part to play in embedding and living our EDI values to translate our ongoing commitment to EDI.
Closing date 9am on Friday 24 May 2024
Interview date Week commencing 3 June 2024
ROLE PURPOSE
This position involves identifying and prioritising potential donors capable of making significant contributions to help us deliver a range of projects aimed at enhancing the student experience and supporting the local community. By providing the Development and Fundraising Team with tailored and insightful research, this role will enhance the prospect funding pipeline and facilitate the cultivation of a diverse pools of donors, including individuals, grant-making trusts, and companies. This role will also manage a well-structured stewardship program for donors. Responsibilities include promptly acknowledging donations, creating personalised impact reports, and overseeing bi-annual events which recognise and celebrate their support.
PRINCIPAL ACCOUNTABILITIES
· To maintain and develop the University’s database of fundraising prospects through proactive identification, analysis, and segmentation, (individual and aggregate) record updating, and original research, including the identification of new prospects.
· To prepare prospect profiles (which may include wealth ratings), and work with relationship managers to devise appropriate tailored cultivation and solicitation plans, enabling appropriately targeted fundraising asks.
· To develop and manage reporting in the database across fundraising portfolios to help ensure prospects are strategically moving along the prospect pipeline towards major gift solicitation • To produce and provide due-diligence reports on prospective donors as part of the University’s gift acceptance procedures.
· To deliver an annual donor recognition event to acknowledge and celebrate the support of the University’s most generous supporters.
· To organise smaller bespoke events for higher level donors to the university, for example, site visits to project sites and/or opportunities to meet student beneficiaries.
· To write insightful and impactful bespoke reports for donors supporting the University, ensuring reports demonstrate the positive impact of support and encourage repeat gift solicitation from the fundraising team.
· To keep abreast of regulations, including the Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulations (GDPR) ensuring that all prospect research and cultivation is compliant and understood by fundraisers.
· To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.
CONTEXT
The primary purpose of the Development team is to secure philanthropic income to support the delivery of the University’s Being Westminster 2022-2029 strategy. The Development team forms part of the Global Recruitment, Admissions, Marketing and Communications (GRAMC) directorate. The team also works closely with the Business Engagement Directorate to deliver an integrated approach to the University’s relationships with its key external stakeholders. The Development team collaborates with the Alumni Relations team to inspire and engage the University of Westminster’s vibrant, global community of alumni and supporters to build lifelong and mutually beneficial relationships with the institution.
DIMENSIONS
· The role has no budgetary responsibility.
· This role will be expected to manage a varied workload with limited, direct supervision.
· The post holder will be expected to support key GRAMC activity which may include some unsocial working hours.
PERSON SPECIFICATION
QUALIFICATIONS
Essential
· Educated to degree level.
· Membership in a relevant professional body (e.g. CASE)
TRAINING AND EXPERIENCE
Essential
· Experience researching potential funders/prospects or investors using a range of sources and analysing and synthesising findings.
· Familiarity with a range of tools and information sources useful to prospect research
· Strong working knowledge of fundraising and understanding of the fundraising and gift management process.
· Experience of working with CRM systems
· Experience in working with large and complex sets of data; analyzing and communicating key findings in an understandable way
· Experience in handling confidential data with tact and discretion, with good practical knowledge of the Data Protection Act
· To understand individual health and safety responsibilities and an awareness of the risks in the work environment, together with their potential impact on both individual work and that of others.
· Experience in delivering events that recognize and acknowledge key stakeholders thoughtfully and creatively.
Desirable
· Experience working within a Development and Alumni Relations/Advancement function within a UK HEI
· Experience of The Raiser’s Edge
· Thorough knowledge of the General Data Protection Regulations (GDPR)
APTITUDES, ABILITIES AND PERSONAL ATTRIBUTES
Essential
· Excellent interpersonal, networking, and verbal communication skills and proven credibility in engaging senior internal and external stakeholders, clients, and donors
· Strong writing skills and the ability to write compelling and insightful reports that demonstrate impact.
· Ability to work well under pressure and to successfully manage several projects simultaneously, to deadline.
· MS Office proficiency and experience with Excel spreadsheets
· Excellent organizational skills, methodical approach, and attention to detail
· High attention to detail
· Fully committed to contributing to a stimulating learning and working environment that is supportive and fair, based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.
· A proven record of working cooperatively and flexibly as part of a team.
· Commitment to the role of philanthropy within a university setting
· Resilient and tenacious
· Self-starter, able to act on own initiative.
· The post holder will be expected to work unsocial hours on occasion.
HOW TO APPLY
To apply for this vacancy, please visit our vacancies page where you will be able to download our application form template. You will then be requested to complete a quick registration before being able to upload the completed application form and any supporting documentation.
Applications should include:
· A concise statement in support (ideally no longer than two pages), addressing the criteria in the Person Specification and motivation for applying.
· You may also include an up-to-date curriculum vitae;
· names and contact details of two referees (although referees will only be approached at the offer stage).
The deadline for receipt of applications is midnight on 8 June 2024.
Interviews will take place on 19 June 2024.
An appointment will be made subject to proof of eligibility to work in the UK and satisfactory references being obtained.
At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.
We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.
The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.
OUR BENEFITS
The University offers a range of well-being and work-life balance benefits to recognise and reward the essential contribution our colleagues make to success and growth. Our benefits are inclusive for colleagues of all backgrounds including LGBTQ+ colleagues, disabled colleagues, pregnant colleagues, parents, and carers, as well as colleagues of all genders, ages, ethnicities, nationalities, religions and beliefs, and marriage and civil partnership status.
· 35 days annual leave per year, plus bank/national holidays and University of Westminster closure days (pro-rata for part-time staff).
· A generous occupational pension scheme.
· Annual incremental progression and/or cost of living reviews.
· Generous maternity, paternity, and adoption leave.
· Flexible working and smart working.
· Learning and development opportunities.
· Free membership rates for a wide range of sporting facilities, including gyms at Regent Street and Harrow campuses, as well as the Chiswick Sports Ground.
· Employee assistance programme.
· The opportunity to participate in other attractive employee benefit schemes such as Cycle to Work, Eye Care Vouchers, Season Ticket Loans, and Give As You Earn.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Legacy Management Administrator
Location: London, Haig House, Hybrid 2 Days Per Week
Contract Type: Permanent
Hours: 35 Hours Per Week, Monday to Friday
Salary: £27,252 (Inclusive of London Supplement)
Are you looking to kick-start your career in administration or take your existing administrative skills to the next level?
Join the Royal British Legion as a Legacy Management Administrator and become an integral part of our dedicated team. Reporting to the Senior Legacy Management Officer, you will support various administration, financial, and database procedures, ensuring the efficient management of legacy income to uphold Royal British Legion’s entitlement.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Your day-to-day responsibilities will include managing the daily post, processing all legal invoices, and maintaining accurate database records. You'll also handle your own caseload of pecuniary legacy cases (set sums of money left to us under a Will), adapting your communication with solicitors, executors, and beneficiaries, while ensuring compliance with legal requirements and the wishes of the deceased.
To excel in this role, you should possess strong IT skills, particularly in MS Office and database systems, along with exceptional attention to detail and analytical abilities. The ability to work independently and handle a high volume of work with minimal supervision is essential, as is a proactive attitude towards learning and development.
If you're ready to make a meaningful impact in a dynamic and supportive environment while honing your administrative and financial skills, we want to hear from you. Join us at the Royal British Legion and be part of a team dedicated to supporting our Armed Forces community.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 31st May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Prospectus is delighted to be working with Your Place for their new Senior IT Operations Officer. Your Place's mission is to build hope and enable lasting change to end homelessness for people in east London. They are a growing charity, helping people who've lost their homes to regain their self-belief and rebuild their lives.
Please note this is a part time role (3-4 days) being offered on a permanent basis.
As the Senior IT Operations Officer, you will be the welcoming face for new team members, ensuring they're equipped and trained on systems for a seamless onboarding experience.
Additionally, the Senior IT Operations Officer will be responsible for coordinating, planning and leading IT-related services and activities and developing IT related policies and procedures. The role will also provide technical and administrative support to departments and users to ensure that they can make optimum use of the organisation’s IT networks, systems, and associated hardware and software.
You will be responsible for promoting digitalisation initiatives across the organisation and have the responsibility for managing the IT budget and procurement, overseeing implementation and maintenance of IT systems and technologies that support strategic and digitalisation aspirations.
This role will work with members of all teams across the organisation with a particular emphasis on the Strategic Management Team (SMT).
To be considered for this role will possess excellent IT skills, especially in Office 365 and Windows 10 Pro. You should know your way around computer systems, how to keep them secure, and how to manage networks and databases with hands-on experience with computers, networks, and cloud-based systems. Furthermore, the ideal candidate will have excellent communication skills and will enjoy training and onboarding new team members, ensuring a smooth transition into the organisation.
This is a great opportunity for IT professionals to contribute to a noble cause and make a meaningful impact.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting new role within the charity to work across the organisation to unleash the power of data analysis and curiosity. You will work with colleagues across different departments to understand their data, find insights and support the team to make data driven decision and impact reporting. You will have experience of fundraising database marketing within the not-for-profit sector, with a focus on the specific use and manipulation of data structures within a relational database.
This role will be crucial in Muscular Dystrophy UK’s (MDUK) transition to be a more data driven organisation.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. In the last three years, there have been more than 10 new treatments – we want to continue this work and need your help so we can fund more research and support for families with a muscle-wasting or weakening condition.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, ride to work scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: We operate a hybrid model (home and office, SE1).
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Part-time – 22.5 hours per week
(Working Hours will be scheduled between 9.30am and 8.00pm)
The Brent Centre for Young People is looking for an experienced, dynamic person to join its Clinical Administration Team.
The Brent Centre for Young People is a charity based in North West London (Kilburn) that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and have mental health needs. The Centre has an international reputation and delivers world-leading evidence-based practices to young people across North West London. On average, the centre helps over 700 young people per year through its In-house and Outreach Services.
We are looking for an experienced clinical administrator with strong people and communication skills to help run our clinical services.
This post is an exciting opportunity to be part both of supporting the growth of this new service and supporting clinical administration at the Brent Centre within an existing small team.
The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This post will suit a confident, reliable individual with strong interpersonal, organisational and communication skills.
You will be expected to be confident in IT skills (including the use of Microsoft Excel to an intermediate level) and apply them to recording data accurately on a daily basis on our client database.
We are looking for someone who demonstrates a high level of professionalism, can work to regular deadlines, can problem solve when faced with difficult situations, adheres to confidentiality and can communicate professionally, politely and effectively with young patients, their families, our clinical and non-clinical staff team and our external contacts, such as GPs.
The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work and their families. Experience with young people or with mental health is advantageous.
You will be expected to work a range of shifts between 9.30am to 6pm, 10.30am to 7pm and 11.30am to 8pm, to be agreed.
The candidate will have excellent skills, when carrying out duties of the post.
Closing date: Friday 24th May at 5pm
Interviews: TBC
Shortlisted candidates will be required to take a 30-minute test
The client requests no contact from agencies or media sales.
£37,300 - £40,300 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
Ready to dive deep into the world of data and turn insights into action? Join our Customer Insight Team to do just that! We're not just about crunching numbers; we're about crafting innovative strategies that connect real needs with organisational goals, leading to impactful campaigns, and ensuring our audiences needs are at the heart of everything we do.
As our Senior Data Insight Analyst, you'll be at the forefront of understanding customer behaviour to steer our decision-making process. Working closely with our Data Insight and Analysis Manager, you'll devise the optimal approach to using our data to unearth valuable insights that inform our strategy and tactics.
What’s more - you'll be the driver of a variety of analyses that shape the future of our planning and review processes. Plus, you'll get hands-on in designing interactive business dashboards that bring data to life, fostering a culture of visual analytics across the organisation.
Further, you'll have the chance to expand your horizons by diving into our cutting-edge data science platform. Get ready to explore the world of machine learning and AI, building models that help us to better understand customer behaviour that will guide future campaign initiatives.
With collaboration across the organisation of high priority, you'll work closely with various stakeholders to optimise data usage, share best practice, and champion an insight-driven culture throughout the organisation. As a key member of the insight team, you'll lead the charge in prioritising data and insight in everything we do.
What we want from you
We're on the lookout for a Data Insight Analyst who's ready to dive deep into the world of data-driven decision-making.
If you're someone who gets a kick out of using data to tackle real-world challenges and shape organisational strategy, then you might just be the perfect fit for our team. You'll need to be comfortable working with large datasets, flexing your data mining and customer profiling muscles.
Experience-wise, we're looking for someone who's no stranger to analytics software like Tableau, Faststats, or similar tools. When it comes to databases, you should be fluent in SQL and have an ability to optimise the use of data from across various sources.
First-hand experience with CRM systems such as Raiser’s Edge would be advantageous, especially in the charity sector, and if you're curious about data science or even have experience in this area, even better.
Apart from excellent analytical skills, you’ll have an inquisitive mind and love solving problems. We are looking for a strong communicator, confident at delivering your analysis outcomes whether that’s to a room of colleagues or chatting with stakeholders, your ability to convey complex insights in a clear and compelling way will be highly valued.
So, if you're ready to join a team that's all about using data to drive change and make a difference, we want to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 2nd June 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 17th June 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cherry Lodge Cancer Care is an independent charity committed to improving the quality of life for people living with cancer, their carers, family, and friends.
We have an exciting opportunity for you to join us as a Cancer Information Specialist Nurse, and are seeking an experienced, flexible, and dynamic NMC registered nurse to join our team.
At Cherry Lodge, we work alongside the clinical care of the NHS in an area centred on Barnet and covering much of North London and South Hertfordshire. We are based at the very friendly and welcoming Cherry Lodge Centre, in Union Street, Chipping Barnet. We also have an Outreach Service with an impact across the borough of Barnet, concentrating particularly on providing information and support to members of black and minority ethnic groups. Our Befriending Service provides additional support for people in their own homes.
Job Purpose:
To act as a specialist information resource for the management of people with cancer, their carers, and families.
To co-ordinate, manage and develop the Cherry Lodge Cancer Care (CLCC) information service by providing assessment, information, support and signposting to people visiting and telephoning the centre. Oversight of interventions and therapies delivered, ensuring the person with cancer/carer/family experience of support feels seamless and is transparent.
To work proactively with primary and secondary care and voluntary sector partners to promote Cherry Lodge Cancer Care and build awareness of the support available for people living with and beyond cancer. This will include further developing relationships with local cancer care providers including the North London Hospice and North Central London Cancer Alliance.
Contribute to the coordination of the day-to-day running of therapy and complementary therapies delivered at CLCC, including mentoring of junior staff and volunteers as necessary. Working in close partnership with the Volunteer Co-ordinator and Befriending Service Lead.
Main Duties and Responsibilities
Information/Service Provision
To ensure people with cancer their carers and families/friends gain access to the information they require by providing the following services:
1. To provide one to one sessions where assessment and planning ensures people are able to discuss all information aspects of their illness (symptom management, treatment, and living with cancer).
2. Provide support, access to therapies and signposting to other local services and support services.
3. Provide appropriate psychological support throughout the cancer diagnosis, treatment and follow up pathway, as appropriate and identified by the person with cancer.
4. Facilitate and support nurse/therapy led groups
5. Act as the person with cancer’s advocate, particularly where informed discussion may affect care management options, by ensuring robust links with secondary care Clinical Specialist Nurses.
6. Deliver support, information, and education to promote self-care following a diagnosis, and reduce risks of future complications. Actively encourage a Health & Wellbeing, enabling approach.
7. Work closely with the Cancer Information Specialist Nurse (Outreach).
8. To maintain a comprehensive, accurate and up to date information resource, including a database of information about local and national services.
9. Maintain professional links and liaise with other units/centres to ensure continuity of care and support for patients throughout their care pathway.
10. To use communication skills and empathy to impart information at all levels. To work with the Operations Manager to audit the service on a regular basis ensuring that feedback from users of the service is used to develop services further.
11. Support and participate in service review and ongoing development of nurse/therapy led services.
12. Ensure clear and concise records are documented ensuring effective communication observing NMC guidance for records and records keeping.
13. To provide information by telephone and respond to written requests for information.
Managerial and Leadership responsibilities
1. Act as a role model demonstrating high standards of care and providing leadership to all staff in the Cherry Lodge Cancer Care team.
2. Responsibly manage resources utilised within the role.
3. To publicise the facilities and activities of CLCC within the local provider trusts and in the wider community.
4. To ensure all activity delivered at CLCC is recorded on the database and provide regular updates to the Operations Manager and Trustees, helping to identify where there is unmet need in order that new services can be developed/commissioned.
5. To develop policies and procedures to assure the quality of information giving and support, including monitoring and evaluation systems that meet the highest standards, and is in line with activity across the North Central London Cancer Alliance.
6. To contribute to the Charity’s annual and strategic plans by working with the Operational Manager and Trustees to provide data & narrative that will assist in planning future service developments.
Training and Education
1. Support a positive learning environment for all staff – including volunteers.
2. To contribute to CLCC’s education programme by organising talks, seminars and workshops relating to cancer information and support.
3. To lead on the delivery of CLCC’s Induction Day for all staff and volunteers, evaluating its effectiveness by seeking and incorporating participant feedback.
4. Take responsibility for own learning and development needs.
5. Develop and maintain awareness of current local and national guidelines and workstreams which affect cancer information services, sharing a regular update with CLCC staff and Trustees.
6. Participate in regular clinical supervision and have responsibility for maintaining that supervision.
7. Attend management meetings, Trustees meeting and events as appropriate.
8. To understand and comply with all policies at CLCC including (but not exhaustive) Health & Safety, AL/TOIL, sickness reporting and monitoring and GDPR.
Research, Audit & Quality
1. To develop methods of obtaining useful feedback from people with cancer and other users of the service in order to provide high quality and responsive service, and to develop mechanisms to audit the effectiveness of the service.
2. To critically evaluate latest research and audit findings, disseminating these findings into practice in order to develop best practice and helping to support understanding by all (centre users and staff).
Personal Development
1. To maintain own expert level of competence.
2. To maintain current NMC registration by ensuring compliance with the NMC revalidation process.
3. To actively participate in the CLCC appraisal process.
4. To facilitate access to training for all volunteers within the service, working closely with the Volunteer Co-ordinator.
Communication
1. Develop and maintain good channels of communication and openness with colleagues within Cherry Lodge Cancer Care.
2. Ensure effective communication regarding all matters across the service. Be aware that all staff and volunteers represent Cherry Lodge Cancer Care and ensure that your actions always represent Cherry Lodge Cancer Care’s values and beliefs. Keep up to date with Cherry Lodge Cancer Care’s internal communications and share these with junior staff to ensure compliance with current requirements. Foster and encourage a sense of inclusiveness with all members of the charity’s team.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies