Database Service Manager Jobs in Manchester

You’ll be at home, working online, recruiting and interviewing new volunteers, pulling teams together, planning and strategising systems to support our amazing volunteers.  You've great people skills and a talent for bringing out the best in people, spotting their strengths, building up their confidence. You’ll be supported by our Salesforce Manager and Content & Communications Lead and will work alongside colleagues heading up our services.  

We’re at the start of a new 5-year journey to create space for people who stammer – so we’re building our team.  This is a new role at STAMMA, so there is space to shape, create and shape volunteering at the start of our new strategy.  Now couldn’t be a better time to join.

We're embarking on a new strategy, fuelled by the National Lottery, which includes significantly expanding our volunteer operations which will be headed up with this new post.  We've already a team of over 30 brilliant volunteers.  Our services are central to what we do - so you'll be at the very heart of it all. Recruiting and supporting volunteers across the helpline, training and advocacy services, including supporting our amazing group leaders around the country. 

Essential Skills & Experience

• At least 3 years’ experience of volunteer management.  We’re particularly looking for experience with online recruitment and management of volunteers.
• Experience of establishing new volunteering and training systems, so you can help us scale up operations.
• An understanding of best practice and the regulations around volunteering.
• Thorough understanding of safeguarding practices and issues.  The postholder will be the safeguarding lead in this role.
• Experience of presenting to groups of people and facilitating discussion and initiatives and coaching individuals.
• Strong writing and presentation skills.
• Experience of working within voluntary sector.

Desirable

• Experience of working with local groups and/or working with a membership organisation.
• Experience of organising volunteer events.
• Experience of using a CRM or volunteering management system.
• It would be great if you stammer, but not essential.

Soft Skills

• Leadership
• Self-starter
• Able to manage and prioritise a varied workload within deadline.

RESPONSIBILITIES

We expect to recruit from our members and from the community of those who stammer or those who support people who stammer (speech & language therapists, family and friends).

• Recruit and induct new volunteers to support our services, working with the Services Director and the Training & Outreach Lead. 
• Work with the service managers to review training and update training modules.
• Ensure there is appropriate training, support, supervision and acknowledgement for volunteers and ensure processes comply with the charity’s values
• Research and write volunteer policies and procedures, including risk assessments.
• Support and recruit volunteer community leaders for our groups and networks; work with them to aim for consistent quality across the groups experience and develop an online training programme for leaders.  Longer term, put a funding case together to support a training weekend for community leaders.
• Keep records on which community groups are active and identify areas of need and feedback mechanisms.
• Work with Content & Communications Lead to produce regular mailings and volunteer recruitment campaigns.
• Keep up to date with legislation, best practice and policy related to volunteering and make any necessary modifications to accommodate changes.
• Maintain the database of volunteers and ensure all volunteers are registered members.
• Manage budgets and resources, including the reimbursement of volunteer expenses.

PLEASE NOTE

This is a hybrid role, and all staff are expected to attend team meetings, held in London, every 6-8 weeks.
Candidates need to be based within mainland UK as they will be expected to attend in-person staff meetings and visit local groups.   
Previous candidates need not apply.           

INTERESTED?

If you think you fit the bill and can tick most of the boxes needed under the Job Spec, then do apply. We need:

1. A CV.

2. A cover letter of no more than 2 pages to explain why you want this job and how you fit the Job Spec, with particular attention to skills and experience. Applications without a cover letter will not be accepted.

Deadline for applications 23rd April.

TIMETABLE

Ongoing Short one-to-one Teams informal chats will be offered to long-listed candidates in the first instance with the CEO, so if you can, get your application in before 29th April. Following this, candidates will be shortlisted for a panel interview via Teams. 

Tues 29th April 1st Panel Interview (online)

Thurs 1st May Meet the staff (online): If you reach the 2nd round you will get the chance to meet the staff team and get a feel for the people you’ll be working with. 

Fri 9th May 2nd Panel interview, in person, London.  Those attending the 2nd panel interview will be expected to prepare a short presentation.

This exciting new role is to project manage the integration of digital fundraising within The Christie charity, enhancing existing technology and looking for new digital solutions to fundraising processes and new projects.

We are about to embark on a programme of transformational change, and we are looking for an ambitious self-starter who will play an essential role in the development and implementation of a new digital strategy.

This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.

At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.

Salary: £42,479 per annum pro-rata, rising to £44716 pro-rata after 12 months in London (or £39,290 pro-rata per annum rising to £40,526 pro-rata after 12 months outside of London).

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Closing date: 14th April

Shortlisting date: 17th April

Interviews: 25th April

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​About the Services and Partnerships directorate

This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.

​Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.

​Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.

About the Training and Consultancy team

NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond.

We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission.

Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the second of these three areas.

About the role

We attract learners from every corner of the country, every type of charity and social purpose organisation. Through our open and bespoke training we are able to make training more affordable and allow a range of charities to access quality training either online or face to face.

To be successful in this role, you’ll bring experience in managing programmes, events, or courses, along with an ability to use technology and learn new systems. Experience with customer management systems for project coordination and reporting will be valuable. 

You’ll be comfortable working in a dynamic environment with changing priorities and will have an understanding of learning priorities for charities alongside a strategic mindset. Above all, you’ll be motivated by delivering excellent support and creating meaningful impact for our learners.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Benefits for NCVO employees

​NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Data, Quality & Process Analyst (Digital Transformation Analyst)
Fixed Term Contract until 30th April 2026
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Home based
Salary Range - £35,200 - £39,200
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will be joining Macmillan at an exciting time as we innovate data management and operational reporting within the organisation. You will play a key role in supporting Business Operations by driving data transformation through migration and development in Dataverse. Additionally, you will share lessons learned, gather feedback, and identify further opportunities for improvement.

Your core responsibilities will include:

• Development and migration of data in line with the Dataverse Data Improvement Roadmap. 
• Preparing weekly and monthly operational reports. 
• Providing support to the Business Operations team by addressing queries, resolving reporting issues, and handling new requests. 
• Development of new trackers, Power BI dashboards, and reports as needed. 

About you
The successful candidate will demonstrate the following skills and experience:

• Advanced Microsoft Excel skills 
• Advanced Dataverse & Power Platform knowledge
• Demonstratable experience in database management and business applications that leverage Dataverse for data storage and automation

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Sunday 13th April 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Do you want to use your skills to support a global mission and inspire generosity? If so, GOD TV has an exciting opportunity for you!

We are seeking a dynamic and enthusiastic Events Co-ordinator to join our Partnerships team and play a key role in planning and executing a variety of fundraising events. From large-scale conferences to intimate partner gatherings and festivals, you will be instrumental in creating memorable experiences that foster support for GOD TV's mission.  

About GOD TV

GOD TV is a global Christian media organisation dedicated to sharing the Gospel and making a positive impact in the world. Our mission is to reach people with the message of hope and inspire them to transform their lives. As an Events Co-ordinator, you will have the opportunity to contribute directly to the growth and sustainability of GOD TV through engaging and successful fundraising events.  

About the Role

As an Events Co-ordinator, you will be responsible for the entire event lifecycle, from initial planning to post-event evaluation. Your key responsibilities will include:

• Planning, coordinating, and executing all aspects of fundraising events, including venue selection, logistics, budgeting, and marketing.  
• Managing event timelines, budgets, and vendor relationships to ensure seamless execution and cost-effectiveness.  
• Developing and implementing strategies to maximise event attendance and fundraising revenue.
• Ensuring all fundraising aligns with our charitable aims, fundraising approach and missional pillars (Souls, Israel, Revival).

For a full list of duties and responsibilities, please refer to the attached job description.

Why Join GOD TV?

This is more than just a job; it's an opportunity to be part of a team that is making a real difference by sharing the word of God, with a reach of over 500 million people worldwide. We offer a supportive and collaborative work environment, where your contributions are valued and you can grow both personally and professionally.

• Position Type: Full-time – 37.5 hours per week
• Salary: £32,000
• Location: Home-based (UK) with regular travel  
• Interview Dates: 7th/8th May

Genuine Occupational Requirement: Due to the nature and strategic influence of this role, we believe that there is a Genuine Occupational Requirement (GOR) for this role to be fulfilled by a practicing and committed Christian believer. The profile and significant impact that we expect this role will achieve both within GOD TV (in terms of organisational ethos) and with external stakeholders, justifies and supports this GOR. 

This is a key role within the Engagement Directorate at Blind Veterans UK as we are working through a new strategy which ensures we become data and insight led and put our audiences at the centre of all our communication. This presents an excellent opportunity for you to help revolutionise how Blind Veterans UK conducts data selections and to play a key role in producing actionable insights as we seek to increase the sophistication of our marketing activity and deliver an excellent supporter experience.

You will be responsible for the accurate and timely delivery of complex database extracts from Raiser’s Edge using FastStats, ensuring all data selections are delivered to a high standard for communications to Blind Veteran UK supporters. This includes ensuring data selections are scheduled, developed, tested and checked, and delivered in accordance with the agreed brief and deadlines. The critical element to this role is developing a campaign planning process that embeds a test and learn culture and drives innovation and improvement in our communications.

You will work with the Insight Manager and wider Engagement (fundraising and Comms & Marketing) Team to implement journeys and automations to improve second gift rates and drive sustainable income.

As well as leading on data selections, you will manage the insight planning and request project boards, working with the Insight Manager to respond to both ad-hoc insight requests and longer term insight projects.

Main duties and responsibilities of the role - what you'll be doing:

• Lead on data selections. Responsible for ensuring all data selections are produced in an accurate, consistent and timely fashion, in accordance with agreed data selection briefs and deadlines.
• Manage the scheduling of delivering data selections to ensure there is clarity on what data selections are upcoming, to manage any potential clashes and to plan and prioritise the workload.
• Develop an excellent process and structure for delivering data selections that guarantees their consistency and accuracy.
• Work with stakeholders to ensure data selection briefs are completed correctly, definitions are clarified, and the final selection meets the criteria outlined in the brief.
• Work with the Insight Manager to identify insight-driven recommendations for campaign planning, and to ensure testing within data selections is valid and robust.
• Attend end of campaign meetings, and lead on the presentation of results and test outcomes and feedback on process improvements.
• Work with the Insight Manager to drive forward innovations in data selections, such as using propensity models to identify the right supporters to communicate with.
• Continually seek to improve the data selection process with the aim of automating and streamlining to improve the accuracy of selections.
• Lead on the implementation of a campaign planning process focussed on driving improvement in selection results through data-informed decision-making.
• Play a leading role in the planning of the calendar to manage communication activities.
• Work with the Insight Manager and Data Management functions to ensure the necessary data is being captured and is accurate, to enable campaign analysis to be conducted.
• Work with 3rd parties to ensure the timely and secure transfer of data selection files.
• Build and monitor supporter journeys for all data cohorts, improving the process based on findings.
• Send email communications, including testing and implementation of dynamic content.
• Manage the insight request project boards, assist in responding to ad-hoc insight requests and work with the Insight Manager on larger insight projects.

About Blind Veterans UK

At Blind Veterans UK, we are here to support anyone who has served in the Armed Forces or National Service, and who is now living with significant sight loss. We provide veterans with rehabilitation, training, practical advice and emotional support.

We’re a transformational team that believes every vision-impaired veteran should be able to lead the life they choose. We help blind ex-service people of every generation – and since 1915, we’ve provided support to tens of thousands of vision-impaired veterans.

Together we can help rebuild blind veterans’ lives after sight loss. Away from isolation and towards a life of fulfilment and happiness.

Position: Data Selections & Insight Analyst

Reports to: Insight Manager

Location: Remote working. We have an office in Queen Square, London, for those who wish to come into the office.

Hours: 35 hours per week (full-time)

Salary: £35,000–£37,000 per annum

25 days annual leave (not including bank holidays)

To apply please submit a CV and a covering letter outlining your relevant skills and motivation.

Closing date:  11th April 2025

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a Fundraising Service Owner to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

• Lead the strategy, development, and optimisation of fundraising technology
• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives.

At The King’s Trust, we’re committed to creating opportunities for young people—and strong financial systems help us deliver on that promise. We’re looking for a Finance Service Owner to lead the development and optimisation of our finance systems, supported by effective processes, technology, data and people.

This is a unique opportunity to shape the future of finance technology, ensuring our systems are efficient, secure, and scalable, while supporting key teams across the Trust.

What You’ll Do:

• Lead the strategy, development, and optimisation of finance technology
• Work with stakeholders to ensure our systems accurately support finance business processes and people
• Align fundraising technology with Fundraising, Delivery and People systems and overall Enterprise Architecture 
• Own the end-to-end delivery of finance technology solutions
• Ensure our finance architecture is robust, scalable, accessible and future-proof
• Stay ahead of emerging financial technologies, best practices and compliance requirements
• Identify risks, develop disaster recovery plans, and maintain strong data governance

What You’ll Bring:

�� Expertise in finance systems and technology solutions

�� Strong leadership and stakeholder management skills

�� Ability to translate technical concepts into clear, actionable solutions

�� Experience working with not-for-profit organisations and financial processes

�� A passion for using technology to enhance financial efficiency and transparency

Join us in shaping the future of finance technology at The King’s Trust and help us maximise our impact for young people.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.

Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.

We are looking for a highly organised and detail-oriented individual to provide essential administrative support to our mass participation events team. This role is crucial in assisting with the coordination of fundraising activities, ensuring smooth operations, and delivering exceptional service to our supporters. You will be responsible for managing phone and email communications with supporters, preparing acknowledgment letters, and updating our database. The successful candidate will contribute to the overall effectiveness of the charity, helping to meet fundraising targets and ensure that all relevant processes run efficiently.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

This Suicide Liaison Manager will manage a team of Suicide Liaison Workers, a CYP Counsellor and work with a team of volunteers who deliver support to adults, children and young people who are bereaved by suicide in Hampshire, Southampton, Portsmouth, and the Isle of Wight. The post holder will implement and monitor the day-to-day operations of the service in line with contractual obligations, ensuring grieving people can access a range of high-quality bereavement support and are informed about the services available to them.

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please be advised that if you do not hear from us by 14th April 2025, unfortunately on this occasion you have not been shortlisted. Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit. 

Criminal Record Checks:

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

 Applicants in England and Wales: DBS Code of Practice

 Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Location: Any UK Trust office

Interviews: 10th and 11th April over MS Teams

For more information, or to apply, please click 'apply now' to be directed to our website.

Here at The King's Trust, our Employee Engagement (Corporate Volunteering) team creates and delivers a variety of exciting and rewarding volunteering opportunities for our corporate partners and their employees. Our team has provided thousands of opportunities in the last year to our partners and whilst doing so has supported many young people attending our programmes across the UK. Over the next few years, we want to scale up our volunteering offer and impact even more young lives.

Our team raises funds through partnerships connecting Corporate Volunteers to skills-based volunteering opportunities and we have ambitious plans to grow this in the coming years. This role is focused on managing and growing our volunteering partners and corporate volunteers- ensuring that at all times our volunteers have a meaningful experience with us and that the young people we support have fast access to relatable role models.

This is a great opportunity to join our ambitious team to strengthen your experience in volunteer management, project management, relationship building and working towards targets.

We’re looking for someone who has volunteer management experience, is engaging, driven, organised and great at building relationships with stakeholders from all levels. And of course, genuinely passionate about supporting Young People.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Employee Engagement Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of ​​​​​​​Employee Engagement Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3443 

Job Description

Title: Operations Support Coordinator

Reports to: Senior Operations Administrator

Based: Remotely - however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To maintain a high level of operational support to all areas of the Charity Group

Key Responsibilities:

· Provide operational administrative support within the Charity Group (UK & USA); tasks to include but not limited to updating database with varying records, spreadsheet creation and maintenance, running reports, managing administration projects

· Taking payments over the phone as and when needed

· Administer data received from online forms, calls and emails (follow up as necessary and update Database)

· Grants: undertaking research to identify funding opportunities for the Charity Group, completing associated forms and working with the Senior Operations Administrator to submit applications.

· Adding holidays, absences and meetings to the company diary as required.

· Collate websites update requests and liaise with Communications Team to instigate the changes.

· Assist the Patient Services Team with patient enquiries, answering calls as and when required and taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

· Administer the charity resource review process for all the resources the Charities publish -set annual or periodic review dates for current titles and engage with HCP’s and other medical professionals on reviews and approvals of new titles and subjects. Work closely with the Patient Services Manager who would manage this project.

· Provide cover for administration and other tasks when staff are on holiday or absent

· Planning, coordinating, attending events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives

Person specification:

- Educated to GCSE level

- Excellent verbal and written communication skills

- Competent in Office applications including Word, Excel, PowerPoint, Outlook Calendar

- Experience of drafting documentation for the approval of others

- Excellent organisational skills, with the proven ability to prioritise and manage own workload to meet deadlines

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative

- Flexible approach to work and strong attention to detail and accuracy

- Can work independently, and as part of a team

- Demonstrates a methodical and thorough approach to work

- Friendly and polite with good interpersonal skills and the ability to deal with people at all levels

Global Philanthropy Manager 

Location: Home-based, in any global location 

Reporting to: CEO 

Hours: 2-4 days per week to be worked flexibly 

Contract Type: Freelancer / Self-employed

About EduSpots

EduSpots is an innovative, dynamic, and community-driven UK and Ghanaian registered charity which connects, trains, and equips voluntary community educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of our world where communities unite to create the futures they want to see, through education.

Since 2016, through collaborating with over 400 local voluntary Catalysts, who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance. Read our model of change document here. 

Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 15,000 learners of all ages annually. Read our 2023 Annual Report here.

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. 

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in UNESCO-backed The Varkey Foundation’s $1 million Global Teacher Prize.

We are excited by our future. 

About this role

We are looking for an engaging and dynamic fundraising specialist and team player with a proven track record of income generation through trusts and foundations, to take on this exciting new role at this exciting point of our organisational growth. 

Over the last two years, EduSpots has significantly grown its income through trusts and foundations, and advanced the quality, scope and reach of its operations in Ghana, with further plans for expansion in the years ahead. We are looking for an individual that understands the value of community-led change, with all our work centred on, and resulting from the actions of 400 locally-based educational Catalysts. 

Reporting directly to the CEO, you will take on the responsibility for growing our income generation with a focus on trusts and foundations. We are looking for an experienced individual, who is able to work closely with the CEO to develop larger fundraising partnerships at this exciting point in our development. 

Depending on availability and experience, this individual may oversee a small part-time fundraising team, comprising a Fundraising Manager, Trusts and Foundations Manager, and Communications Manager, alongside interns and other income-generation roles that may emerge. The role has the potential to grow into a ‘Head of Fundraising’ position over time. 

This is an exciting and flexible opportunity for someone who is passionate about educational equity, and wants to work in a creative, fast-paced and yet friendly team, with huge ambitions for the reach of our unique model for promoting community-led change through a holistic, co-creative and playful model of education. 

Main Duties and Responsibilities 

The key responsibilities of this role are to:

• Lead the development and execution of a global fundraising strategy that focuses on medium-large and multi-year commitments from trusts and foundations, as well as potentially the development of corporate partnerships which align to EduSpots’ values and/or donations from major donors, dependent on experience. 
• Work with the CEO, and Ghana-based Heads of Programmes and Head of Operations to develop and write strategic programme and organisational bids, feeding into the wider strategic development of the organisation. 
• Create and implement robust policies and procedures for donor identification, cultivation and tracking to ensure efforts are coordinated at a global level and ensure that opportunities to acquire new supporters are fully explored.
• Work with the CEO and boards to identify potential new supporters through their networks, also taking an active role in networking to position EduSpots within key audiences for potential support. 
• Work with the CEO and Communications Manager to develop a compelling case for support and a suite of materials for donor engagement that can showcase the importance of EduSpots’ work internationally.
• Create bespoke stewardship plans for existing donors that demonstrate the impact of their support, foster mutual trust and secure renewed support for EduSpots’ work. 
• Oversee the organization of EduSpots’ relationships with trusts and foundations, and other major donors, including oversight of reporting, database management and wider communication, working closely with the CEO.
• Monitor and analyse philanthropic trends and best practices to enhance fundraising effectiveness.
• Ensure compliance with international fundraising regulations and ethical standards.
• Depending on experience and time availability, manage and mentor a team of fundraising professionals to achieve targets and organisational objectives. This includes an experienced trusts and foundations manager (1 day a week) with a focus on small-medium UK based family trusts, and wider community fundraising and communications roles in the team. 

Other:

• To contribute to the Charity’s fundraising and other strategies, as well as supporting the development of the annual business plan and budget, and assisting with the preparation of Annual Report and supporting the wider team with professional development. 
• Ensure all administrative tasks relating to the role are carried out accurately.
• To comply at all times with the organisation’s policies, procedures and performance expectations of staff as set out in the Staff and Catalysts Handbook.
• Any other duties as may be reasonably required under the role.

Skills, Experience and Attributes

Essential

• Proven track record of income generation – ideally in a similar education / international development organisation.
• Extensive experience with writing compelling and successful grant applications, with a focus on 5 to 6 figures (GBP) in size. 
• Experience of establishing and managing effective relationships with trusts, foundations and grant-makers, and reporting to funds and donors, with strong database management. 
• Strong knowledge of a wide range of UK-based funders, as well as of some international (European / US based) funders.
• Strong understanding of programme development and management, ideally in the education context. 
• Some experience of communications and marketing in an NGO context is needed; experience of wider fundraising such as corporate partnerships, individual giving and campaigns may be an advantage but is not a requirement for this role. 
• Friendly and flexible team player, with an ability to work with people across diverse contexts, inspiring the team and wider colleagues towards achieving our shared goals. 
• Ability to work effectively in a remote based role with minimal day-to-day support 
• Outstanding interpersonal skills alongside excellent written and verbal communication skills, with the ability to advocate for our work online and in person. 
• Experience of managing a team would be advantageous though not required for this role. 
• Ability to use own initiative and work to tight and competing deadlines
• Good IT skills – Word, Excel, GoogleDrive, etc.
• Highly aligned with EduSpots’ key values (community leadership, sustainable change, teamwork, play, passion and care) alongside a core belief in, and understanding of, community-driven change. 

Policy & Consultancy Manager

Responsible to: Head of Policy, Research and Consultancy
Team: Policy, Research and Consultancy

Benefits: 

• Salary: £36,000 per annum 
• 35 hours per week, Monday to Friday 
• Home-based (with occasional UK travel) 
• 26 days annual leave plus all Bank Holidays
• Bupa cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme 

Role purpose

In this new role, you will support the Head of Policy, Research and Consultancy in driving forward our policy and consultancy initiatives, contributing to both the existing strategy and the evolving one. Your key responsibilities will include line management of the Policy and Impact Officer, the implementation of policy strategies, advocating for key issues through campaigns and reports. Additionally, you will support the launch of the new consultancy service and deliver consultancy activities, all while staying informed on trends related to older people, loneliness and social isolation. 

Re-engage is committed to learning and development and will provide all necessary training for the right candidate. 

Key responsibilities

• Assist the Head of Policy, Research and Consultancy to develop and implement the policy and consultancy strategy in collaboration with the wider research, policy and consultancy team. 

Policy and Influencing

• Work with the Head of Policy, Research and Consultancy and the Impact and Policy Officer to develop and implement the organisation’s policy and influencing strategy 
• Plan and implement policy campaigns, advocating for key issues and driving Re-engage’s objectives through targeted messaging and engagement
• Work closely with the Head of Policy, Research and Consultancy to influence and shape external policy agendas, representing the organisation at consultations, forums and other relevant events 
• Analyse current and emerging policy trends and propose actionable recommendations to senior leaders 
• Write policy briefs, position papers, and reports to communicate complex policy issues and recommendations to internal and external stakeholders, including older people, volunteers, professional referrers, the general public, sector experts and policy and decision-makers
• Ensure the routine and accurate capture of policy and consultancy impact data using our systems and database, ensuring accurate recording of data in line with GDPR guidelines and best practice 

Consultancy

• Support the development and launch of a new pilot consultancy service, including defining service offers and identifying target markets 
• Conduct market research and competitor analysis to identify opportunities for growth, differentiation, and innovation in the consultancy space 
• Lead the development of proposal documents, presentations, and reports, tailoring them to client requirements and effectively communicating the value of the Re-engage consultancy service 
• Support the Head of Policy, Research and Consultancy to build and maintain relationships with external stakeholders, potential clients and industry partners to support the consultancy service’s growth and reputation
• Actively deliver consultancy activities, working directly with clients to provide tailored solutions and expertise on a range of organisational challenges, ensuring they are delivered on time, within budget and to the client’s satisfaction, ensuring the delivery of high-quality services
• Conduct post-project evaluations to assess outcomes, gather testimonials, learn lessons and shape continuous improvement

Leadership

• Provide direct line management to the Policy and Impact Officer, offering coaching, mentoring and performance management 
• Keep abreast of developments, news, policy and issues surrounding older people, loneliness and social isolation 
• Show a clear commitment to Re-engage’s induction processes, training, meetings, and actively contribute to supervisions, team meetings, and the appraisal process; identify areas of self-development / further training that will help you to do your job well
• Play an active role in all staff activities, including regional face-to-face meetings and managers’ meetings

You may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out-of-hours work required.

Person specification

Essential

• Strong understanding of policy processes, governance, and legislative frameworks in the UK 
• Experience in managing or mentoring staff, with a track record of leading teams and fostering professional development 
• Experience in a policy consultancy environment or working with external stakeholders 
• Demonstrable success in delivering consultancy activities 
• Excellent communication and interpersonal skills, with the ability to influence and engage with stakeholders at all levels 
• Strong analytical skills and ability to interpret complex policy issues and provide clear, actionable recommendations 
• Proven project management experience, with the ability to manage competing priorities and work under pressure 
• Strong presentation and public speaking skills, including experience in representing an organisation at external events 
• Excellent organisational skills, attention to detail, and a proactive approach to problem-solving 
• Proficient in Microsoft Office Suite and policy research tools 
• Determination to harness technology to find solutions in all areas of our work
• A dedicated place to work in your home with sufficient broadband for permanent Wi-Fi and access to multiple cloud-based systems

Desirable

• Proven experience (3+ years) in policy development and / or consultancy
• A degree in a relevant field 
• Expertise in policy evaluation and impact assessment techniques
• Experience of working in a charity and / or with grant-funded projects

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do. 

How we recruit 

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.

The closing date is midnight on Sunday 6 April and interviews will be held week commencing 5 May 2025. 

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