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The Good Company Relationship Manager / Concierge Lead provides a highly personalised, proactive, relationship-driven service that empowers older adults - many affected by dementia and social isolation - and their carers to live healthier, happier lives in their homes and communities
This role is central to our mission: reaching people early and co-creating Good Company around their needs, interests, and aspirations.
About You
We’re looking for someone who is:
- Adaptable and a self-starter
- A great listener with strong emotional intelligence
- A proactive problem-solver
- Confident using technology and digital tools
- Excited by working in a fast-moving, purpose-driven organisation
- Able to drive and access to a vehicle to travel to meet members across Wadhurst, Crowborough, and Forest Row
We are in the final year of prototyping with the ambition to scale Good Company nationally.
Our Context
The Good Company People is reimagining support for people living with dementia and those who care for them. We believe everyone deserves to live with connection, dignity, and purpose - whether they are pre-diagnosis, post-diagnosis, isolated, bereaved, or caring for someone they love.
Our model is person-first. We build relationships, not referrals. We find out what people want more of - continuing hobbies, meeting peers, or simply knowing someone is there to support them to take the next step.
Behind the scenes, we’re also innovating. We’re building a decentralised ‘know-how’ system - real-world tips, rights, local hacks, and lived wisdom - shared by those who’ve been there.
We’re changing the climate of dementia care: from medicalised and prescriptive to relational, preventative, and empowering.
Our Approach
This role isn’t about ‘fixing’ people. It’s about walking alongside them, unlocking opportunities, and making everyday life better. It’s about human connection, trust, and helping people reclaim a sense of agency.
As Concierge, you will ensure every member’s experience reflects our values:
- Respect and Trust – the foundations of every Good Company relationship
- Community – harnessing the wisdom, diverse experiences and passion of individuals to co-create Good Company
- Curious – always learning and adapting
- No One Size Fits All – seeing every member as unique and supporting them in living the life they choose – for longer
- Empowering – building on members' strengths, skills and networks
- Everyone Welcome – showing up with openness, kindness, and joy
Key Responsibilities
As Concierge Lead, you will manage relationships with up to 150 members and help them to:
- Continue to enjoy their hobbies and interests in familiar settings
- Expand their social circle and make meaningful connections
- Access local activities to improve physical health and mobility
- Introductions to other members facing similar situations
- Navigate the health and social care system with confidence
- Access practical dementia advice and support
- Take regular breaks to reduce the stress and burden of caring
- Support to access financial and legal guidance
Your daily role can include:
- Developing deep member insights by conducting member ‘discoveries’ to learn life stories, hobbies, health and communication needs and understand what they want more
- Listening to members’ needs, providing emotional support and helping members build resilience.
- Facilitating and hosting monthly Transition Circles which are peer group sessions for carers experiencing similar situations
- Leading on member wellbeing at Good Company Clubs.
- Through gathering insights help develop and share actionable advice and practical tips through our website and the Good Company Hub
- Working with, training, and supporting a team of Concierge volunteers to provide support, information, and good company at the Good Company Hub on the high street
- Building partnerships with local organisations —social, sports, and voluntary—to introduce members to meaningful opportunities
- Representing Good Company at community and sector events
Safeguarding & Compliance
- Follow TGCP safeguarding, health & safety, and operational policies
- Promote a safe, inclusive, and respectful culture
What You’ll Need
- Outstanding interpersonal and listening skills
- Empathy, compassion, and caring
- Adaptability and a can-do mindset to thrive in a fast moving organisation
- Creativity and resourcefulness in problem-solving
- Community-mindedness and network-building skills
- Resilience and patience
- Strong verbal and written communication
- Confidence using technology (Good Company is powered by Google, Airtable and Asana)
Helping older adults to live healthier, happier lives in their homes and communities

The client requests no contact from agencies or media sales.
The British Psychological Society is the membership and representative body for psychologists and the wider psychological professions. We're a forward-facing voice that speaks up for psychology and psychologists. Our work, and the work of our members, helps to influence and develop a psychological approach to policy-making that puts people first.
We now have a vacancy for a Senior Policy & Public Affairs Adviser to join our friendly Policy & Public Affairs team. This is a great opportunity to support the BPS’ advocacy and policy objectives, working across our member networks, political and government stakeholders to identify priorities, and influence policy positions where the BPS should have a strong and effective voice.
This role is key to driving forward our engagement strategy. Your responsibilities will include:
- Monitoring activity across Westminster, Whitehall and other administrations as appropriate in relation to the BPS’s policy and engagement priorities
- Driving policy development, building relationships with stakeholders, developing policy positions and producing briefing materials
- Managing the consultation process and producing consultation responses in collaboration with our members and other colleagues
- Representing the BPS on cross-sector policy groups and in external meetings with politicians and other senior stakeholders
- Building and maintaining relationships across the BPS membership, utilising member expertise and identifying opportunities for members to engage with stakeholders.
We are looking for someone with proven experience in a policy, public affairs or political capacity, who can demonstrate success in designing, leading and implementing engagement campaigns to achieve wider organisational goals. It goes without saying that you should have a keen interest in the field of psychology and its impact upon society. Oral and written communication must be your strength, with the ability to influence, engage and build relationships with different audiences and stakeholders.
We offer a friendly, values led working culture with an excellent benefits package which includes:
- Agile & flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning & development
- Employee Assistance Programme
- Life Assurance Scheme
- Discounts scheme with national organisations
How to apply
To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile by 09:00 on Monday 19th May 2025. Interviews will be held on-line w/c 2nd June.
For further information about the role, including the full job description, please see full details on our website under jobs at the BPS.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are unable to sponsor people requiring a work visa and are therefore only able to accept applications that can demonstrate a right to work in the UK.
If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
Building a world where psychology transforms lives
The client requests no contact from agencies or media sales.