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Church Action on Poverty, Old Trafford (Hybrid)
£52,805 per year
Passionate about ending UK poverty? An empathetic innovative leader, strong on vision & strategy, with skills to run a medium sized charity?
Posted 1 day ago
Closing in 6 days
International Lawyers Project, London (Hybrid)
£40,000 - £48,000 per year
International Lawyers Project are looking for an innovative legal manager to manage our international Governance & Accountability Programme.
Posted 1 week ago
Hays Specialist Recruitment, London (Hybrid)
£32,000 - £35,000 per annum
Posted 1 week ago Apply Now
The Geological Society of London, Bath (Hybrid)
£26,000 - £27,500 per year
Posted today
Closing in 4 days
School of Hard Knocks, Multiple Locations (Hybrid)
£38,880 per year
Posted 3 weeks ago Apply Now
SeeAbility, Leatherhead, Surrey (On-site)
£25,500 per year
An experienced person who can deliver timely and efficient support to the fundraising, engagement and volunteering teams.
Posted 1 week ago Apply Now
Closing in 7 days
Cambridge Women's Resource Centre, Peterborough (On-site)
£30,000 per year
Posted 3 weeks ago Apply Now
Closing in 3 days
Ben Leach Associates, Remote
£35,800 - £38,800 per year
Posted 3 weeks ago Apply Now
Rethink Mental Illness, Lambeth (Hybrid)
£30,880 to £35,907 per annum (plus £3,000 London Allowance if applicable)
Posted 1 week ago
Page 19 of 83
London, Greater London (On-site)
£27,864 - £29,500 per year
Full-time
Temporary (6 month, fixed term)
Job description

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are currently looking for a Visitor Support Officer to join us on a seasonal basis from June to November, working 36 hours per week (Monday to Friday).

The Benefits

  • £27,864- £29,500 per annum, pro rata, depending on experience.
  • 26 days' annual leave plus public holidays
  • Pension scheme (3% employee contribution; up to 10% employer contribution)
  • Private medical insurance and healthcare cash plan
  • Employee assistance programme and access to mental health first aiders
  • Learning and development opportunities
  • Cycle to work scheme
  • Offices in a beautiful location

This is a fantastic opportunity for a customer-facing professional to join our amazing organisation and work in some of London’s most iconic spaces.

You’ll discover a warm and welcoming work environment alongside a great range of health & wellbeing benefits, reward schemes and learning and development opportunities to ensure you’re equipped with everything you need to excel in your role.

In addition to this, you’ll be working in an oasis of green set in the London skyline meaning you’ll have the best of both worlds; all of the advantages of one of the greatest cities on earth as well as the calm and serenity of beautiful parkland.

So, if you want to develop a rewarding career with our prestigious organisation while working in the heart of London, apply today!

The Role

As a Visitor Support Officer, you will provide excellent customer service by triaging and responding to visitor support queries.

Responding to phone calls and emails, you’ll record relevant information and investigate and respond to complaints, escalating where necessary to support a speedy resolution.

Additionally, you’ll ensure our CRM system is updated with visitor correspondence.

About You

To be considered as a Visitor Support Officer, you will need:

  • Experience of working in a customer-facing environment or customer service back office
  • Experience of office IT applications including MS Teams, Outlook, Word & Excel
  • The ability to remain calm and polite under pressure
  • Excellent written and verbal communication skills

Other organisations may call this role Administrative Officer, Administrative Assistant, Visitor Experience Officer, or Customer Service Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Visitor Support Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Posted by
The Royal Parks View profile Organisation type Registered Charity Company size 101 - 500

We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The Royal Parks logo Play
RS1069_TRP Queen Mary's Gardens 37-scr.jpgThe-Royal-Parks-Charity.jpg
Posted on: Thursday, 22 May 2025
Closing date: 05 June 2025 at 14:33
Tags: Administration, Customer support, Environment / Animal, Garden