Debt Advice Caseworker Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Citizens Advice Hertsmere is a great place to work, with a friendly and supportive team. We are looking to take on a Debt Caseworker to join our small debt advice team. You will be providing advice to clients supporting them through the debt advice process, including dealing with emergencies, income maximisation, budgeting advice and ultimately helping with a debt strategy.
You will need to:
- Prepare and present cases to the appropriate statutory bodies
- Negotiate with third parties in writing and on the telephone
- Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning
- Be numerate and able to analyse data and draw conclusions
- Have good communication and IT skills
Role purpose
To deliver an excellent quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation and service, working within a client focussed and responsive team.
About Us
Citizens Advice Hertsmere (CAH) is an independent local charity and a member of the national Citizens Advice network. We deliver high-quality advice across Hertsmere and campaign on issues that matter to residents. Our primary office is in Elstree with outreach locations in Bushey and Potters Bar.
Our staff and volunteers supported clients with a wide range of issues including benefits, debt, employment, housing, relationship, and consumer issues. We provide our advice face to face, telephone, and email.
We are a forward-thinking organisation, committed to continually improving, expanding, and developing our services to better serve our local community.
We are a friendly, supportive team, and we are looking for another person to strengthen our debt team. There are opportunities for progression within our service and we encourage and support our staff to achieve their potential. We believe that what we do matters.
Please submit the application form as your cover letter
As a Debt Caseworker, you will play a pivotal role in providing comprehensive debt advice to our clients. You will work diligently to ensure that our clients receive the support they need to navigate through their financial difficulties, whilst adhering to quality standards and achieving set targets.
You will help cleints and their families manage their financies and debts more efficantly enabling them to alevate some of the stress and move forward with their lives, hopefully improving both mental and physical wellbeing. You will look to not onlt resolve any crisis the cleint is going through but to also give them tools, confidence and ability to prevent further issues in the future, reducing the need for them to use service such as the local foodbank in the future.
Position: Debt Caseworker
Location: Peterborough (Hybrid at least 3 days in the office in Peterborough)
Salary: £28,438
Hours: 35 hours per week (Monday to Friday)
Term: Fixed term contract to 31st May 2026
Key Responsibilities:
- Provide expert casework covering a wide range of debt advice.
- Advocate for clients by negotiating with creditors and third parties on their behalf.
- Maximise clients' income by facilitating access to appropriate benefits.
- Prepare and present cases to relevant statutory bodies and courts.
- Collaborate with partner agencies and organisations to enhance service accessibility.
- Maintain accurate case records and adhere to regulatory frameworks.
Qualifications and Skills Required:
- Experience in complex debt casework, including priority and non-priority debt advice.
- Strong negotiation and communication skills.
- Ability to work under pressure and achieve targets with minimal supervision.
- Familiarity with financial regulations and quality standards.
- Commitment to the principles of equal opportunities and client empowerment.
Benefits:
- Opportunity to make a meaningful impact in the local community.
- Supportive work environment with opportunities for professional development.
- Competitive salary and benefits package.
- 28 days annual leave plus bank holidays
- Employee Assistance Scheme
Please see the Job Decription and Personal Specification for more indepth detail of the role and what we are looking for in a candidate.
Please click 'How to Apply' to find the applciaition form
35 hours - possible job-share
Location: Based in Sefton, Merseyside.
The cost-of-living crisis is biting hard for many people in Sefton and demand for our advice services is rising, and people seeking training or work or with poor health need encouragement to ask for help in navigating the benefits system, or deal with money worries. We are looking for an adviser to work in South Sefton Foodbanks to provide face to face advice, primarily with benefit issues. You will work from foodbanks the majority of the time and also have weekly day/s based with our Welfare Benefits team in our Bootle office.
This is a genuine opportunity to join a passionate and dedicated high-performing team of advisers, caseworkers and money advisors to help people in Sefton with the problems they face, particularly with Universal Credit, Personal Independence Payment, better off calculations and other welfare benefits and debt. 92% of our clients agree or strongly agree they would recommend our advice service to other people.
You will have a thorough understanding of the issues involved in interviewing and working with clients, and in particular vulnerable people, with excellent communication skills, with the ability to engage confidently with clients and our partners.
As well as a competitive salary Citizens Advice Sefton also provides access to:
- Generous annual leave of 28 days (pro rata if part time) plus bank holidays
- 7% employer contribution pension
- Cycle to Work Scheme
- Free VDU eye care test
- Professional and advice sector recognised training
For a job pack that contains more information about the role and our organisation and the online application please go to our website via the apply button.
Closing date for applications: 3rd May 2024 5pm
Interviews in-person or online: Wednesday 8th May 2024
An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.
You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.
If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.
Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.
The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.
Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.
If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.
Closing date: Monday 6th May 2024 at Midnight
Interview date: Wednesday 8 th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £30,000 per annum for Advice Supervisor
From £29,000 per annum for Trainee Supervisor
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 9th May 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of two years Citizens Advice Adviser experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
This role is a service manager including line management responsibilities and reports to Head of Advice Services.
Main duties and responsibilities
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As a member of service managers team, ensure client support team members are supported with the appropriate level of guidance and supervision
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Complete casework and generalist advice for clients (when required)
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Monitor the case records / telephone calls of designated staff and volunteers to meet quality standards and service level agreements
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Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice
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Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers
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As a service/team manager you are a member of CAML’s Service Manager Delivery Team
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Assist trainees through self-learning modules and review progress on a regular basis.
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Research, design and deliver training programmes and sessions
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Take part in recruitment, induction and coordination of our fantastic volunteers
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Attend appropriate internal and external meetings as agreed
Research and Campaigns
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Promote the importance of research and campaigns work
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Include a review for research and campaigns within case-checking
Other duties and responsibilities
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Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
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Professionally represent and promote Citizens Advice Merton and Lambeth in your work
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Other duties as requested by your line manager (Head of Advice Services), SMT or Chief Executive
Professional Development
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The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Citizens Advice qualified and experienced across all advice areas essential.
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Ability to support volunteers and staff and maintain motivation.
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Demonstrable ability to monitor and maintain service delivery against agreed targets.
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Well-organised and able to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
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Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
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Commitment to and work within the aims, principles and policies of the Citizens Advice service.
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Strong understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to view the full job description and find out how to apply (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday, 9th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
£25,642.50 per annum for Trainee Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 9th May 2024
Are you an experienced accredited Adviser or Caseworker, or have you worked with an advice support organisation with experience of supporting clients with advice assessments and/or general queries?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers and trainee Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) including debt module – Essential for accredited roles
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Experience of providing information/assessments to clients - Essential for trainee roles
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our websitefor full description and find out how to apply (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday 9th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Springfield Advice & Law Centre is a community based legal practice and a registered charity. We were formed in 1982 when we were set up to serve the mental health community. We are based mainly on the site of Springfield University Hospital Mental Health NHS Trust. Springfield Law Centre is unique as a working model of a health justice partnership.
We are seeking a for a new Director & Head of Legal Practice to take forward this unique, niche Law Centre. There is an opportunity for expanding the work of the Law Centre and showcasing the worth of health justice partnerships.We are looking for an energetic and compassionate lawyer with a broad experience of either housing or community care casework and representation, who is capable of being a legal aid category supervisor in either area, who has the confidence to lead the team and to develop it so that we can continue to make a real difference within the community.
Qualifications and experience
- 5 years’ PQE qualified lawyer, with demonstrable experience of management at a senior level.
- Ability to meet the supervisor for the Legal Aid Agency contract in either housing or community care.
- A track record of implementing and managing change.
- A track record of leading and motivating others demonstrating strong people skills.
- A track record of innovation and problem solving.
- Appropriate skills and experience that demonstrate an ability and commitment to manage staff effectively. This should include support, supervision, and appraisal and performance management.
- Appropriate skills and experience to effectively handle and manage complaints.
- Experience of managing a Legal Aid Agency Contract and Legal Help matters, with billing targets.
- Ability to bill all types of legally-aided work and to report to the Legal Aid Agency.
- Ability to manage a varied caseload of sufficient, appropriate matters to meet the billing target in place.
- Ability to draft appropriate documentation in your specialist area of law.
- Experience of giving successful training or talks, for example giving presentations, or
- representing clients before Courts or Tribunals.
- Skills
- Ability to take an active role in, leading the direction of the Law Centre, developing new strategies and raising profile.
- Ability to manage the Lexcel Quality Mark and ensure that systems and standards are maintained across the organisation so that audits are passed.
- Ability to understand the financial viability of the Law Centre.
- Ability to report effectively to funders and to monitor progress against grant funded projects.
- Commitment to equality and diversity as set out in the principles and policies of the Law Centre.
- Ability to be self-servicing: you will be expected to manage most of your own typing, filing and billing of Legal Help/Aid cases to comply with LAA requirements.
- Ability to prioritise your workload with minimum supervision.
- Excellent communication skills: you must be able to relate well to colleagues, clients and third parties, in person, in writing and on the telephone, despite the pressures of the role.
- You must be very well organised, with excellent ICT skills, in order to work well under pressure without compromising standards.
- Ability to work flexibly and outside regular office hours including attending and reporting to the trustees on the progress of the Law Centre.
Consideration will be given to requests for flexible or family friendly hours of work to include job share, part time working or specific proposals. The Management Committee consider the range and number of duties to be a full-time role and that any reduction from a full-time role will result in a division of duties to accommodate all aspects of the Law Centre’s needs and aspirations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Provide reception and general office support for our busy team
- Be the first point of contact for members of the public contacting Glass Door, answering the phones and logging all calls; dealing with incoming enquiries by telephone, email, website feedback or voicemail; passing on queries to colleagues as appropriate.
- Manage enquiries from guests and either responding to these or referring them to caseworkers as appropriate.
- Be responsible for day-to-day management of the office by dealing with incoming and outgoing mail (including franking and delivery to the post office).
- Manage the meeting rooms and meeting room calendars.
- Monitor office equipment to ensure functionality and report any breakages or repairs needed (including IT) and re-ordering office supplies, etc.
- Be responsible for monitoring parking in front of the office and ensuring management and safe storage of keys for the charity’s motor vehicles.
- Assist the Office Manager with organising volunteer help for appropriate office tasks.
- Keep our offices organised and tidy (including storage of office materials, tea and coffee etc.).
- Carry out ad hoc tasks as requested by the Office Manager.
- Provide ad hoc support to the casework team e.g. keep in touch.
Support our Fundraising, Communications and Volunteering functions
- Help to process deliveries of physical donations; scan cheques and ensure cash donations are recorded, secured in the safe and the Fundraising and Communications (FRC) team are notified.
- Provide ad hoc support to the FRC team such as ordering stationery / supplies, sorting equipment / doing stock checks and assisting with mass mail outs.
The client requests no contact from agencies or media sales.