Debt Advisor Or Trainee Debt Advisor Jobs
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
You’ll really be able to make the role your own. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
Generalist Adviser / Trainee Adviser (Great Ormond Street Hospital for Children)
Hours: 28 hours per week (available as 1 post of 28hpw/0.8fte or 2 posts of 14hpw/0.4fte each)
Salary: £27,456 - £32,484 fte pa depending on experience
Start Date: From mid-June (possible earlier start subject to agreement and pre-employment checks)
Contract Type: Fixed term cover until mid June 2025. Extension may be possible subject to funding.
Work Location: Hybrid - home and hospital-based at Great Ormond Street Hospital, London, WC1
About Citizens Advice Camden
We are a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving good outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH.) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.
We offer this as either a Trainee Adviser or Adviser role depending on your current advice work experience. As this is a short-term contract, if you are not currently an experienced generalist adviser, we would still expect you to have some experience of delivering generalist advice. We will support you through the Citizens Advice adviser training programme whilst you build your skills to deliver high quality advice and casework to families with children who are patients at GOSH. We will train you to deliver holistic advice and in-depth casework support, particularly with benefits including appeals and also with housing and debt enquiries.
Being available onsite is an important aspect of this role and so this role is hybrid working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.
Appointment to the role is subject to being granted GOSH honorary staff status and a satisfactory enhanced DBS.
How to Apply
For more information and to apply click the 'Apply' button.
CVs are not accepted.
Closing date for applications: 9.00am Monday 15 April 2024
Interview date: Monday 22 April and Tuesday 23 April
Interviews will be held on Zoom.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Profile
An exciting opportunity has arisen for someone with great energy and interpersonal skills and a thorough knowledge of social welfare advice to join our advice team. This could be the perfect opportunity for a trainee adviser to take the next step in their career, and to be part of a dynamic team who think on their feet and are passionate about making a difference in our community.
This role will allow you autonomy to make your mark and offer an opportunity to grow the team with volunteers. This busy and varied role will rely on your ability to bring your whole self to work and to ensure the highest quality of advice is delivered at the Foodbank.
We are offering flexibility in this role, which could include part-time job share for the right candidate(s).
About us
This is a fairly new partnership between Citizens Advice Barnet and Finchley Foodbank to provide support for Finchley Foodbank clients. The post holder will assess and advise clients on a range of issues and will work closely with the foodbank volunteers and management. The aim of the project is to reduce dependency on the foodbank by maximising income and helping clients to seek debt/budgeting advice.
Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, work and immigration. Last year we helped 13,110 people with 41,802 problems, over 50% more people than the previous year.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Debt & Budgeting Caseworker x 2 and Debt Caseworker x 1
Job share will be considered
Salary: £26,421 - £28,770 per annum, depending on level of relevant experience. It may also be possible for this to be a trainee role. Our trainee roles start at £24,294 per annum.
Pension: Matched up to 5%
Holidays: 25 days per annum plus bank holidays
We are seeking three experienced Debt Advisers to join our team, but will consider taking on the right people as trainees if you have relevant transferable skills.
As a Debt & Budgeting Caseworker you will support clients who not only require advice but also have additional support needs, ensuring they engage and remain engaged throughout the advice journey until they have entered a suitable debt solution. You will be dealing with complex debt cases and working closely with clients to develop effective budgets and strategies for income maximisation.
As a Debt Caseworker you will provide debt advice and casework services including negotiating with creditors and representation of clients. Your work will involve advice and casework on a range of priority and non-priority debt and money advice issues.
For further information about these roles please download the job packs from our website via the apply button. You can also find details of our other current vacancies on our website.
The deadline for applications is 12pm, Friday 12th April but we reserve the right to close the advert early. Early application is therefore encouraged.
Other benefits of working at Citizens Advice Flintshire include:
- Being part of a friendly and supportive team
- Long service leave of up to 5 extra days after qualifying period
- Access to an Employee Assistance Programme
- Flexible working policy
- Access to regular, high-quality training