Debt quality advice manager jobs

CPAG is seeking an AI Coordinator for a two-year fixed term to support our work in the responsible use of AI. In this role, you will lead on planning, delivering, and monitoring AI projects in collaboration with our partner organisations. This work involves the ongoing protection of CPAG's intellectual property and reputation as a sector leader. You’ll carry out regular evaluation of each project and regularly update stakeholders with performance metrics, user feedback, and impact assessments.

This new role also involves developing training materials and delivering sessions to upskill CPAG staff in AI technologies, with tailored materials for the needs of different teams. You will ‘own’ and maintain the relevant internal policy documents and processes for AI use and will oversee the use and optimisation of AI tools across the organisation. Alongside colleagues, you’ll manage risk and compliance (including legal and ethical standards) to ensure responsible AI adoption that is fully compatible with CPAG’s mission. You’ll monitor developments in AI, assessing new products for risk and opportunity, and share lessons learned across the charity.

We’re looking for someone with strong project coordination skills, experience of managing multiple stakeholders, and a keen interest in and experience of AI and emerging technologies.

This is an exciting opportunity to shape CPAG’s AI work, helping the organisation innovate and support the sector responsibly while building practical AI capability across teams.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the AI Coordinator job pack.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.

Closing date for applications: Monday 1st December 2025 (midnight)

Interviews will be held on: Wednesday 10 December 2025

BENEFITS

• Flexible working arrangements
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Scope to take real ownership in a fast-growing charity
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

Settle is committed to increasing the representation of lived experience of the care system in our team. For this reason, care-experienced applicants who meet the essential criteria below are particularly encouraged to apply, and will be guaranteed an interview. Please refer to the final page of the job description to understand what we mean by the term ‘care-experienced’.

We’re looking to grow our delivery team with a brand new role that is responsible for processing the referrals we receive for the Settle Programme as well as holding assessment meetings as and when necessary. The successful candidate will also be a Senior Settle Coach holding a reduced caseload and using their frontline skills to work one-to-one with care-experienced young people across London.

For this role, we anticipate that you will spend 50-60% of your time processing and responding to referrals, including taking further steps to assess the needs of the young person who has been referred. To do this you’ll work closely with our Programme Management team, Business Development team and referral partners to ensure that we have all the necessary information to deal safely and appropriately with referrals. As this is a new role to the organisation, there will be scope to shape and influence the way this work is managed alongside your manager and our Chief Operating Officer.

We then anticipate you will spend the remaining 40-50% of your time as a Senior Settle Coach, working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll work closely with our partners to ensure the smooth delivery of our contracts and with the Programme Management team and Senior Partnerships Manager to support reporting on outcomes and regular partnership meetings.

You will report into a manager within the Programme Management team.

Candidates with experience of assessing and managing risk are encouraged to apply. Essential requirements include the ability to hold multiple perspectives alongside each other, ability to approach risk and need from a curious perspective, comfort and ability to escalate concerns as well as strong people skills. It is essential that the candidate has at least 2 years of frontline experience to fulfil the Senior Settle Coach requirements.

We are advertising this role on a hybrid basis; with travel into the office one or two days a week and travelling to deliver sessions across London for some of the rest of the week.

Citizens Advice Knowsley is funded by the Money and Pensions Service to deliver debt and money advice.  We are looking to recruit a Deputy Debt Advice Quality Manager to be part of the Greater Merseyside Money Advice Partnership (GMMAP) Quality team.

Reporting to the Project Manager and Quality Manager and working closely with our Delivery Partners you will be responsible for maintaining the provision of consistent good quality debt advice.  You will work as part of the GMMAP Quality Team to support the implementation and ongoing facilitation of project quality assurance and improvement processes.  You will work collaboratively with the project management team to inform and support contract compliance, identifying good practice and sharing learning with delivery suppliers.

The job allows for hybrid working with travel when required throughout the Liverpool City Region & Warrington to various GMMAP sites.

To apply please download the job pack and application form on our website via the Apply button, where you can also find our email address for further information.

Closing date for applications: Monday 10th November 2025
Interviews will take place week commencing 17th November 2025

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

• Deliver expert advice to vulnerable clients
• Provide technical supervision and case checking to uphold AQS standards
• Lead training and coaching in debt-related areas
• Consult with partners and stakeholders to enhance service delivery
• Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply to find out more. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location(s).

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire.  We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.

We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.

The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners.  A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.

Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.

Location: Based at the CA1066 office in St Leonards-on-Sea, with regular working from other local Citizens Advice offices across the county.

Training: Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills.

Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress.

Key Casework Responsibilities:

• Provide full money advice casework, including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client.
• Negotiate with third parties and creditors as appropriate.
• Ensure income maximisation by checking and assisting with the take-up of appropriate benefits.
• Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines.
• Maintain accurate case records for continuity, statistical monitoring, and reporting purposes.

About CA1066

We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.

Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.

Location: Farnham, Godalming, Guildford – travel to other offices may be required
Flexible working: Some remote working available depending on service needs
Reporting to: Head of Service Delivery 

About the Role 

We’re looking for a motivated Casework Team Manager to lead and manage our Casework Service. 

You’ll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You’ll balance day-to-day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community. 

This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward. 

What You’ll Do 

• Manage the delivery of casework services across a number of locations. 

• Supervise and support caseworkers and volunteers, ensuring advice quality and service standards are met. 

• Oversee case allocation, monitor performance, and identify opportunities for improvement. 

• Maintain your own small caseload to keep your advice skills current. 

• Act as Deputy Safeguarding Lead and Information Asset Owner as needed. 

• Work collaboratively with the Head of Service Delivery and other managers to ensure our services remain responsive and effective. 

About You 

You’ll have experience in advice or casework, and the ability to lead and inspire a team to achieve great outcomes for clients. You’ll also have experience of debt advice and ideally in benefits and housing.

We’re looking for someone who is: 

• Skilled in managing and motivating paid staff and volunteers. 

• Experienced in advice and casework delivery, ideally within the Citizens Advice framework. 

• Organised, adaptable, and confident managing competing priorities. 

• A great communicator who can build strong relationships with colleagues and partners. 

• Proficient in digital tools and case management systems. 

• Committed to safeguarding, equality, diversity, and inclusion. 

What We Offer 

• A supportive and inclusive workplace where your wellbeing matters. 

• Opportunities for training and professional development. 

• Flexible working arrangements to support a healthy work–life balance. 

• The chance to make a real, lasting difference in people’s lives. 

You can download the full role description on our website via the apply button.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce. 

To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system 

Interim Client Services Manager (6-Month FTC)

£38,000 - £40,000 p.a. (pro rata) | 30–37 hours per week | West Sussex (multi-site)

Looking for your next challenge in people and service management?
I am delighted to be working alongside an amazing not-for-profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6-month period. You’ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.

What you’ll do:

• Lead and inspire teams delivering advice and casework projects

• Drive performance, quality, and compliance across services

• Support staff development through supervision, feedback, and training

• Build strong relationships with partners and stakeholders

• Use data and insights to report, improve, and innovate

What you’ll bring:

• At least 1 year’s experience managing people in a service delivery role

• Proven track record of hitting KPIs and managing multiple projects

• Great organisational, problem-solving and digital skills

• A collaborative, resilient, and inclusive leadership style

• Willingness to travel across West Sussex

Desirable: Experience managing advice or casework services (e.g. housing, benefits, debt).

This is a hands-on leadership role where you can make a real impact, supporting vital community services through a period of change and opportunity.

Background Information

Spitfire Advice & Support Services (Birmingham) Limited is not-for-profit organisation that offers help, information and support to clients from the most excluded communities.  We are currently funded to deliver our services in Castle Vale Ward and all the Sutton Coldfield post codes. Other funding we have enables the delivery of a number of projects that support our client’s including our Money Advice and Financial inclusion programmes.

Our Money Advice Caseworkers’ support clients who are affected by welfare reforms and have complex welfare benefits and debt issues. The appointee will need to have extensive experience of Legal Services Commission casework in the context of the Advice Quality Standard and will have worked in a target driven environment but who will also understand that people will always be our priority.

Essential Qualifications:

a)Educated to degree or equivalent level or have demonstrable work experience in the delivery of debt and benefit advice.

b)Hold either an IMA (Institute of Money Advisers) qualification or have recent GGDA (Giving Good Debt Advice) training.

Job Purpose

The key purpose of the role is to deliver a first-class specialist debt and money advice service to clients in need of support. ensuring income maximisation for all clients through the take up of appropriate welfare benefits.

We use a digital case managment system which enables hybrid working to function smoothly.

Case Workers Core Duties (extracte from the full Job Description for the role)

a) The delivery to AQS standard of the core Money Advice Service. This may be via telephone, MS Teams, email or face to face

b) The provision of advocacy and court representation at tribunals or other statutory bodies as appropriate.

c) Taking client instructions; this may include but is not limited to; drafting letters/emails to the client and third parties, preparing financial statements and negotiating with third parties.

d) Ensuring income maximisation through the take up of appropriate welfare benefits.

e) Working to targets to ensure that we meet all our contractual obligations.

f) Managing own caseload, opening and closing cases appropriately and carrying out reviews as required by AQS and the Head of Advice

g)  The support, with other team members/volunteers, of the delivery of the service on an outreach basis if required.

h) Maintain accurate case and client records using our digital case management system and for purpose of continuity of client casework, information retrieval, statistical monitoring and reporting preparation to AQS standards.

i) Ensuring that all casework meets AQS standards and complies with Money Advice Team Procedural Manual.

j) The maintenance of records and other data ensuring that it is up to date and accurate; either paper records (as required by Tribunal cases) or on our digital casework management system.

k) Ensuring that all confidential information is managed in line with the company’s Confidentiality Policy and GDPR Policy.

Exciting opportunity for a charity sector Community Helpline Manager in Torbay

The Torbay Health and Wellbeing Voluntary Sector Network in Torbay is recruiting a full-time Manager to oversee the Torbay Community Helpline.

This post will be based in the local voluntary sector infrastructure organisation - Torbay Communities, hosts of the Community Helpline.  

We are seeking an exceptional individual to lead this nationally recognised and acclaimed innovation. Torbay’s Community Helpline was established during the Covid pandemic and has since been developed by the local community into a central access point to the voluntary and community sector as a whole. Since 2021, it has also been the front door for new Adult Social Care referrals in the area through a unique partnership with the local statutory sector. Providing the best possible support to local residents the Helpline’s strapline ‘One Call – That’s All’ sums up the holistic approach. Individuals and families can access a wide range of support from food parcels to mental health support, help with isolation to debt advice etc. The Helpline links into over 100 voluntary sector organisations locally and into grassroots networks of residents offering support to each other. The Helpline has a strengths-based approach to its operations, with callers often helping others after they have received some support.

We are looking for someone who can lead this initiative into the next phase. Someone with the relevant experience who can identify the Helpline’s potential and - working with staff, volunteers, voluntary sector and statutory sector partners - deliver excellent support to our residents and develop the Helpline to meet future needs.

If you have boundless energy, a commitment to help marginalised people, a curiosity for doing things differently and a thirst to make a difference. Please apply.

Salary: £41,041 per annum.

For more information, please download an application pack from our website at Torbay Communities | Job Opportunities  - click 'redirect' and you can download the application pack

To find out more about the role, please call Tracey Cabache or email Tracey Cabache - details in application pack

Please email completed applications to John Arcus - details in application pack

By 5pm on Thursday 13th November 2025

Interviews will be held across the 18th and 19th November (please keep both days free).

Please note that, unfortunately, we cannot notify applicants who are not shortlisted for interview. 

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate daily briefings with team to ensure continuity and safety

• Understanding of safety planning and de-escalation

• Monitoring and management of team training, absence and wellbeing

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Conduct monthly supervisions and annual appraisals of supervisees

• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients

• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Maintain and ensure team compliance of accurate records, detailing interventions

• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

This is an important role, where the ideal candidate will be working closely with the Senior Finance Manager, encompasses a wide range of responsibilities. Within the financial accounts team the Senior Accounts Assistant will be responsible for ensuring the financial systems and processes are operating as designed and within agreed timelines.

With the Senior Finance Manager the Senior Accounts Assistant will allocate appropriate finance tasks between this role and the Senior Finance Technician. They will also oversee the outputs of the financial accounts team to ensure they are to an acceptable standard. 

The ideal candidate will demonstrate a proactive and adaptable approach, excellent attention to detail, strong time management skills, and relevant experience or transferable skills in team management and supporting change. 

Job Title: Information, Advice & Guidance Adviser
Salary: £26,485 per annum
Hours: Full Time (37 hours per week) or Part Time hours available
Location: Head Office – Newton Aycliffe, working across County Durham

About us

Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we’ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.

About the role

As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support.

You will work through a multi-channel approach – including face-to-face meetings, telephone, email, online chat, and video appointments – ensuring clients receive the right help, in the right way, at the right time.

Your role will include:

• Listening carefully to understand client needs and priorities.
• Providing clear, tailored advice and practical support.
• Acting on behalf of clients where necessary, including referrals to specialist agencies.
• Maintaining accurate case records and ensuring compliance with quality standards.
• You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You

We’re looking for someone who is:

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.
• You’ll also bring a passion for helping people overcome challenges and the drive to make a difference in your community.

Closing date: Midnight on Thursday 20th November 2025 

Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application. 

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

Make yourself at home

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

About you:

We’re looking for a driven and detail focused professional to join our Housing Services Team as a Senior Housing and Income Officer. In this pivotal role, you’ll help ensure our housing services remain financially secure while supporting our clients to sustain their tenancies and build brighter futures. Working closely with our Housing Services and Supported Accommodation teams, you’ll combine practical problem solving with empathy and determination to make sure every client has the best chance to thrive.

You’ll take ownership of rent income management - overseeing complex accounts, tackling arrears, approving adjustments, and managing legal actions with precision and care. You’ll spot risks early, keep everything running to time, and ensure our policies are followed to the letter. Alongside this, you’ll share your knowledge with frontline teams, providing guidance, training and benefit updates that empower others to achieve consistent, high-quality rent collection.

This is a role where your expertise and tenacity will have real impact - strengthening financial stability, supporting lasting change for clients, and shaping the future of how we deliver housing services. It’s also a chance to build a meaningful career at Single Homeless Project (SHP), developing your professional skills in an organisation that values ambition, compassion and innovation in equal measure.

We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.

The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.

About you:

• You’ll be someone with proven experience managing rent accounts and maximising income across a busy caseload.
• You understand the welfare benefits system and know how to help clients access the right support.
• You have solid knowledge of housing management - from tenancy and health & safety to managing evictions.
• You’re confident dealing with repairs, complaints, and anti-social behaviour in a fair and timely way.
• You take pride in supporting clients to sustain their tenancies and build financial stability.
• You work well with others - building strong relationships with colleagues and external partners to get the best results.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 9th November 2025 at Midnight

Interview dates: Thursday 20th and Friday 21st November 2025 at SHP Head Office in Kings Cross

*Candidates will need to be available, to interview on this day.

This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.    

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.