Delivery manager jobs in ,

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details

• Salary: £25,276 per annum
• Location: Birmingham
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call, followed by a face-to-face interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• This is an urgent vacancy and, as such, applications will be reviewed on a rolling basis, with the role closing when the vacancy is filled, so please apply ASAP to ensure your application is considered.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details

• Salary: £25,276 per annum
• Location: Staverton, Gloucestershire
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call, followed by a face-to-face interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• This is an urgent vacancy and, as such, applications will be reviewed on a rolling basis, with the role closing when the vacancy is filled, so please apply ASAP to ensure your application is considered.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details

• Salary: £25,276 per annum
• Location: Leicester
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call, followed by a face-to-face interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• This is an urgent vacancy and, as such, applications will be reviewed on a rolling basis, with the role closing when the vacancy is filled, so please apply ASAP to ensure your application is considered.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details

• Salary: £25,276 per annum
• Location: Tamworth, Staffordshire
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call, followed by a face-to-face interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• This is an urgent vacancy and, as such, applications will be reviewed on a rolling basis, with the role closing when the vacancy is filled, so please apply ASAP to ensure your application is considered.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

New Opportunity! Part Time Facilities and Office Assistant required!

Ready to take on a varied, people-focused role where your work supports a meaningful cause?

This is a great opportunity to join a purpose-led charity as their Part Time Facilities and Office Assistant, supporting the smooth and effective operation of a busy and welcoming office environment.

This role would suit someone who enjoys variety, takes pride in being a reliable point of contact, and brings energy, structure, and a proactive approach to everything they do.

If you have previous experience in an office-based position - particularly within a charity or non-profit setting - this could be the role for you!

Role: Part Time Facilities and Office Assistant
Organisation Type: Charity
Salary/Rate: £27,615 pro rata
Working Arrangements: Fully on-site, Monday, Tuesday Wednesday - 8:30am – 4:30pm
Location: On-site (London)
Employment Type: 5-month Fixed Term Contract
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged for an immediate start!

The Role:

As a Facilities and Office Assistant you’ll play a central part in ensuring the office runs smoothly and is a welcoming, well-equipped environment for staff and visitors. This is a varied, hands-on position that spans everything from managing supplies and post to supporting health and safety processes and working closely with external contractors.

Your responsibilities will include:

• Acting as the first point of contact for office visitors, providing a warm and professional welcome.
• Coordinating post, deliveries, contractor access, and ensuring communal spaces are well-maintained.
• Organising and maintaining storage areas and assisting with archive review projects.
• Monitoring and ordering office and kitchen supplies and ensuring first aid kits are up to date.
• Supporting office health and safety procedures, including fire drills and maintaining compliance records.
• Delivering facilities inductions for new team members.
• Managing (non-IT) equipment inventories for hybrid and home-based staff.
• Keeping office noticeboards and internal communications up to date.
• Providing general administrative support, including inbox management, invoice processing, and contributing to sustainability initiatives.
• Assisting with property-related tasks, such as logging repairs, obtaining quotes, and liaising with contractors.
• Supporting the management of cleaning and security contracts.
• Clearly documenting your workload to ensure smooth handovers on non-working days.

About You:

• You’re a calm, capable all-rounder who thrives in a support-focused role and enjoys helping everything run smoothly behind the scenes.
• Previous experience in an office-based role, ideally within a charity or non-profit organisation.
• Friendly and approachable, with excellent customer service and communication skills.
• Highly organised and detail-oriented, with the ability to keep others informed and updated.
• Able to handle interruptions and multitask without losing focus or quality.
• Confident solving problems and using your initiative to improve systems or processes.
• Comfortable using Microsoft 365 applications, especially Word and Excel.
• Experience coordinating basic facilities or property-related repairs
• Passionate about contributing to a meaningful organisation and supporting others.

Why Apply?

If you're looking for a part-time role that combines practical day-to-day responsibility with purpose and people-focus, this could be a perfect fit. This 5-month fixed-term role offers the chance to join a supportive team, use your skills meaningfully, and make a tangible impact every day.


Interested?

Apply now to be part of a charity that values your contribution where no two days are the same!
To apply for the this role, please reply by uploading your CV quoting reference 82118SOH and we will be in touch with further information.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details

• Salary: £25,276 per annum
• Location: Leeds
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call, followed by a face-to-face interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• This is an urgent vacancy and, as such, applications will be reviewed on a rolling basis, with the role closing when the vacancy is filled, so please apply ASAP to ensure your application is considered.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: The role will be partly office based, but will also involve regular advice delivery within the mental health inpatient wards at Antelope House and Forest Lodge

Southampton Citizens Advice Southampton is a vital, local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face. We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The Role This role is all about helping people on their journey to better mental health by tackling the practical issues that can get in the way—things like debt, housing, employment, and relationships. As our Mental Health Caseworker, you’ll be based in a hospital setting, offering advice and support to people experiencing mental ill health. You’ll be part of a wider network of projects across Hampshire, building on a successful pilot at Melbury Lodge in Winchester.

As our Mental Health Caseworker, your work will focus on:

• Supporting inpatients at Antelope House and Forest Lodge, by identifying and addressing a wide range of advice needs—both while they’re in hospital and after they’ve been discharged.
• Building strong relationships with hospital staff, helping the project become a trusted and valued part of the support available.
• Working closely with partner organisations to make sure clients get the right help at the right time, and are connected to other sources of support when needed.
• Shaping and improving the service model—you’ll help test and refine how we deliver this support, using feedback and learning to make it even more effective.
• Ensuring no one falls through the cracks by developing ways to continue supporting clients after they leave hospital.

This role is subject to an enhanced DBS check which will be applied for when the role is offered and accepted.

About You

We’re looking for someone who’s passionate about making a difference, especially for people experiencing mental ill health. You don’t need to have worked with Citizens Advice before; if you’re new to advice delivery, we’ll provide full training and support to help you thrive in the role.

You’ll need to be a strong communicator with experience of supporting people with mental health conditions, and the empathy and motivation to provide expert advice to people experiencing mental ill health.

The successful applicant will be required to travel across the City, therefore appropriate transport (which may include active travel or public transport, by agreement) is a requirement for the role. Travel expenses will be reimbursed.

This role is an excellent opportunity for you to develop your skills and and career – and make a difference at a time when our help has never been needed more.

Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a salary which is competitive in the charity sector, as well as agenerous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff.

Closing date for applications is 5pm Wednesday 27th August, with interviews expected to be held Tuesday 2nd September.

Purpose of the Role 

We are looking for a Multimedia Producer to lead on the day-to-day production of video content, including filming and editing, as well as supporting with ad-hoc design work for the charity.

About Chance to Shine

We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.

It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.

Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.

 Key responsibilities  

· Capture high-quality video content at Chance to Shine events, programmes, and community initiatives.

· Produce and edit compelling video content for use across digital platforms, including social media, websites, and email campaigns.

· Create broadcast-quality assets to support media outreach and press opportunities.

· Develop creative concepts, scripts, and storyboards that align with strategic objectives.

· Conduct on-camera interviews and direct pieces to camera with professionalism and sensitivity to context.

· Organise and maintain a well-structured archive of video content for ongoing and future use.

· Design and produce engaging video graphics, including lower thirds, stings, and motion elements, in line with our brand guidelines.

· Support the creation of day-to-day graphic design materials, such as infographics, social assets, event materials, and presentations.

· Contribute to the broader work of the Communications & Digital department, assisting with various tasks and campaigns as required.

 Skills, Knowledge & Personal Competencies

· Ability to deliver high-quality content under tight deadlines, while maintaining attention to detail.

· Excellent organisational and time management skills, with the ability to juggle multiple projects simultaneously.

· Creative thinker with a passion for developing engaging and original content ideas.

· A proactive self-starter who can take projects from concept to final edit independently.

· Good understanding of the social media landscape, including video best practices for each platform.

· Strong skills in motion graphics and graphic design, with an eye for visual storytelling.

· Strong written and verbal communication skills, with the confidence to engage with a range of stakeholders.

Experience & Qualifications  

Essential: 

• 1-2 years’ experience of filming and editing at a professional level
• Proficient in Adobe Creative Cloud, particularly Premiere Pro and After Effects, or equivalent video editing software 
• Confident in operating professional camera equipment, including models such as the Sony FX30, or similar DSLR cinema-style cameras.
• Willing to travel throughout the UK, Full clean UK driving licence

Desirable:

• Ability to produce motion graphics

Benefits

 - 25 days annual leave (with additional non-contractual time at Christmas when the office is closed)
- 8% non-contributory employer pension
- Private medical healthcare
- Employee health cash-back plan
- Long-term sickness insurance
- Life assurance - four times your annual basic salary
- Season ticket loan scheme
- Flexible working
- Enhanced maternity/paternity pay
- Generous sick pay
- Volunteering 2 days per year
- OpenBlend - an innovative coaching and performance management tool
-  Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
- Cycle 2 Work Scheme

Action for Refugees in Lewisham (AFRIL) are recruiting for an Expert by Experience Coordinator to join our supportive and growing team. The Expert by Experience Coordinator is a new role in our small dynamic charity. The postholder will work to ensure the voices and perspectives of individuals with lived experience of asylum and forced migration are integrated into the design and delivery of AFRIL services and policy work. This role involves facilitating communication, promoting co-production, and empowering individuals to share their expertise to improve services and guide policy priorities. 

The post involves coordinating our monthly Members Forum, and working with the core team to feed this into policy and service development, alongside thematic and sometimes practical support to our Allotment Steering Group, Rainbow Club Youth Council and Asylum Hotel Residents Forum. The postholder will develop the AFRIL ambassadors scheme, creating opportunities for former clients to continue to be involved in shaping AFRIL, and work with the Director to develop a governance level co-production structure as agreed with the Board of Trustees. 

We are looking for a good people person, able to engage and inspire others, who demonstrates a collaborative approach to working with a range of stakeholders and in particular AFRIL clients who come from a variety of backgrounds. The postholder will be highly organised, have good project planning and execution skills, and a good working knowledge of the issues affecting refugees and asylum seekers in the UK. Community language skills are an asset.

About AFRIL

Action for Refugees in Lewisham (AFRIL) is a registered charity that supports asylum seekers, refugees, and vulnerable migrants in South East London. We support people to lift themselves out of poverty, assert their rights and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead people to be in crisis, supporting people to integrate, contribute and thrive. Our work is grounded in the values of professionalism, inclusivity, and solidarity. Our clients are at the heart of what we do and our approach is one of co-production and empowerment.

AFRIL delivers the following core services in the London Boroughs of Lewisham, Greenwich, Southwark, Bexley and Bromley:

• Rainbow Club Supplementary School - providing weekly supplementary education in English and Maths, arts, music and sports activities to children from refugee, migrant  and asylum seeking backgrounds from 4-11 years old, plus youth volunteering programme and Youth Council (NRCSE and Sanctuary Status). 

• Casework and Advocacy Service: providing AQS accredited advice, casework and legal interventions in asylum support, community care, housing, welfare benefits and related matters. Pre-Action Protocol letters to challenge unlawful public law decisions. The service currently provides Level 1 immigration advice under the Immigration Advice Agency.

• Destitution Support - a fortnightly Food Bank in partnership with St Peter’s Church providing food, food vouchers, toiletries, and other essentials, alongside a warm hub with free cafe, information and support. Small grants for essential items and cash payments for food in emergencies. Securing and distributing gifts in kind, e.g. winter coats, laptops and data. 

• Allotment of Refuge - a welcoming community of food growers that supports improved health, wellbeing and integration of members, whilst protecting the local environment. 

• Immigration Project in partnership with Southwark Law Centre, providing free legal advice and representation to support people to regularise their immigration status. 

We also use our frontline experience, together with our clients, to engage in Policy and influencing work to improve the services and policies that impact our client group. This includes advising the GLA on 3 asylum related working groups, and as a member of the London Housing Panel.

AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We are committed to making reasonable adjustments to support our staff to flourish.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources which may help in preparing your job application.

Please read full Job Description and Person Specification. Applications will only be accepted through CharityJob - please submit a CV and cover letter (no more than one side of A4) detailing how you meet the person specification. 

Finance Systems Administrator (Unit 4/Agresso)

A place to create moments that matter

Location: Bradford/Burnley/Camberley/Peterborough/Stockton

Salary: £39,716 per annum

Contract Type: Permanent

Hours: 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

As a Finance Systems Administrator, you’ll be a key player in supporting our Group finance system - ensuring it runs smoothly, efficiently, and is fully optimised for users across Accent.

We’re at the start of an exciting cloud migration project, and you’ll be right in the action. This is a fantastic system that touches every part of the business, giving you the chance to collaborate with colleagues at all levels.

You’ll:

· Maintain workflows, troubleshoot issues, and support users with training and guidance

· Work closely with the Service Desk to test new functionality and explore system developments

· Collaborate with our Finance Systems Accountant and reporting lead to drive continuous improvement

· You’ll be part of a team, where support, collaboration, and innovation are at the core. And most importantly, your work will have a real knock-on effect - helping us deliver better outcomes for our customers.

Salary

The Finance Systems Administrator salary is £39,716 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

· Strong knowledge of Unit4/Agresso ERP System , including system administration, financials, logistics, fixed assets, expenses, planner and payroll/HR modules

· Experience working in a busy financial environment, providing system administration and analytical support

· Experience providing user training and maintaining training materials

· Excellent customer service skills, with experience handling support calls and diagnosing user issues

· Strong PC and spreadsheet skills

· AAT Accounting Qualification or equivalent experience

· Commitment to continuous professional development, with the ability to stay up to date with emerging system trends and technologies

· Equal opportunities and diversity awareness

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Stage 2: A Place to Show Your Strengths

An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service

Questionnaire in advance.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please contact us

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

You may also have experience in the following: Developer, Analyst, Programmer, Programming, .Net, CT Developer, Technical Delivery, Software Analyst, Software Developer, ICT Analyst, Finance System Management, Financial Administration, Financial Ledger systems, Agresso, Unit 4, Workday Adaptive, Software Maintenance etc.

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The Charity and The Vision.    

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.    

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.    

Role Mission.  

At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.  

I am accountable for…  

• Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.  

• Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.   

• Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.  

• Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.  

• Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.  

• Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.  

I am responsible for:  

• Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.  

• Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.  

• Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.   

• Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.  

• Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.  

• Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.  

• Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.   

• Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.  

• Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.  

• Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.  

3-Month Goals:  

• Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.  

• Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.  

• Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.  

• Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.  

6-Month Goals:  

• Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.  

• Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.  

• New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.  

• Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.   

• Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.  

9-Month Goals:  

• Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.  

• Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.  

• Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.  

• Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.  

• Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.  

Essential Criteria  

• Proven experience in charity grant management.  

• Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.  

• Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.  

• Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.  

• Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.  

• Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.  

• Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.  

Desirable Criteria  

• Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.  

• Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.  

• Policy development: Experience in developing or reviewing grant-making policies and procedures.  

• Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.  

  

Additional Information  

• The role may require occasional evening or weekend work  

• Enhanced DBS check required  

• Travel will be required to events and team training days  

The Scotty’s Way  

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:   

1. Families Come First  

1. Everyone a Supporter, Every Supporter a VIP  

1. Love What You Do  

1. Remember, Every Day  

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.  

The application window for this role has been extended and will close on Friday the 5th of September 2025.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.   

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.   

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.  

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details

• Salary: £25,276 per annum
• Location: Cambridge
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call, followed by a face-to-face interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• This is an urgent vacancy and, as such, applications will be reviewed on a rolling basis, with the role closing when the vacancy is filled, so please apply ASAP to ensure your application is considered.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This 21 hours per week role is within our London Borough of Hounslow local service team, reporting to the Local Services Manager, working alongside an experienced team of Dementia Advisers and supported by Volunteers. Volunteer role management is a key responsibility.

You will co-ordinate, organise and facilitate the successful and safe provision of group services delivered in community venues across the borough: Singing for the Brain, Dementia Cafés and a Peer Support Group. 

Our service delivery is both virtual and face to face, with a strong emphasis on community outreach and engagement. We particularly welcome applications from people who are representative of the communities we serve in Hounslow.

This is a home-based role, with frequent travel within the borough. Expenses are paid for travel.   

Interviews will take place the week commencing 8th September.

About you

This is a rewarding front-line role that makes a real difference to the lives of people living with dementia. You will be working across a large and diverse community and will have the ability to communicate well with a wide variety of people and adapt to different settings.

- We are looking for someone with strong organisational and people skills who will help us to expand our reach and hold relationships with internal and external stakeholders.
- You will need to demonstrate an understanding of dementia and the impact that it has on people’s lives. You will have the confidence to work independently, facilitating groups of people in community settings and managing volunteers.
- Experience of supporting similar groups, leading and co-ordinating person-centred engagement and activities, is highly desirable. The ability to travel independently within the borough is essential. 

What you’ll focus on:

- Delivering regular activity and support groups at community venues
- Recruiting and supporting group volunteers
- Maintaining accurate records and capturing service user feedback

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

This exciting role of an Executive Personal Assistant (PA) has opened within Karrek Community. 

About Us:

Karrek Community is a leading care provider dedicated to delivering exceptional care services that support individuals in living independently, safely, and with dignity. Our executive office drives strategic initiatives, oversees operational excellence, and fosters growth in a dynamic and fast-paced environment.

Job Summary:

We are seeking a highly organized, proactive, and professional Personal Assistant to support the Executive Office. The ideal candidate will thrive under pressure, handle confidential information with discretion, and manage multiple priorities with efficiency and attention to detail. This role is pivotal in ensuring the smooth running of executive operations and requires a flexible, can-do attitude.

Key Responsibilities (In summary, further information in job description):

• Provide high-level administrative and organizational support to the Directors
• Manage complex calendars, coordinate meetings, and schedule appointments.
• Prepare reports, presentations, correspondence, and meeting minutes.
• Liaise with internal departments, external partners on behalf of the executive team.
• Organise events, and staff engagement activities on behalf of the Directors
• Handle confidential documents and information with the utmost discretion
• Support project tracking and follow-ups, ensuring deadlines are met
• Manage incoming communications and prioritize urgent matters for the executive team
• Assist in organizing internal and external events, board meetings, and strategic planning sessions

Requirements (In summary, further information in job description)::

• Proven experience as a Personal Assistant, Executive Assistant, or similar role in a fast-paced environment
• Experience in the healthcare or care services sector is highly desirable
• Exceptional organizational and multitasking skills
• Strong written and verbal communication skills
• High level of discretion and professionalism
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and demands
• Proactive and solution-oriented mindset

If becoming the Executive Personal Assistant (PA) to the Directors for Karrek sounds interesting to you and you would like to have an informal chat with one of our Directors, please contact us.

(Please only apply if you have the right to work in the UK. We do not offer sponsorship for this or any other role)