Delivery manager jobs in cherwell, greater london

Join us as Events and Marketing Manager and help raise vital funds for The Firefly Project, our flagship initiative tackling child poverty in the UK.

We’re looking for a proactive, solutions-driven individual with experience in events, marketing, and income generation. This is a fantastic opportunity to play a key role in delivering impactful campaigns and fundraising events that fuel long-term social change.

If you’re passionate about using your skills to make a difference, we’d love to hear from you!

About us

Quintessentially Foundation is on a mission to light up the lives of children and young people facing severe disadvantages in London. We are a proactive, grant-giving foundation dedicated to tackling child poverty and addressing the inequalities that exacerbate it. We do this by finding, funding and supporting small frontline charities well-positioned to make a big difference.

The role

This is a pivotal role delivering high-impact fundraising events, overseeing end-to-end event operations, managing freelancers and volunteers, and ensuring seamless execution from planning to post-event analysis.

Key responsibilities include:

• Overseeing the end-to-end operations and delivery of our events, which includes coordinating freelancers, contractors, and volunteers.
• Developing and managing the Foundation’s annual events calendar, ensuring that deliverables are SMART and aligned with broader priorities.
• Managing tasks and work allocation for each event, ensuring that timelines and objectives are met.
• Ensuring events are effectively promoted and communicated to the QF database and beyond while leveraging key networks to maximise each event's success.
• Supporting the Head of Events & Engagement in curating new events to enhance donor engagement and increase fundraising for the Foundation.
• Managing fundraising communications for events and ensuring that an event-specific fundraising strategy is executed, monitored and targets are achieved for each event.

The person

We are looking for someone with significant experience delivering or working within luxury events. Ideally, you will also have experience delivering fundraising events, and working with HNWI. Strong project management and communication skills will be vital, and you will be confident with CRM systems, social media platforms and MS Office packages.

We are passionate about our mission, and we are looking for someone who shares that passion and drive. If you think that is you, then we want to hear from you.

To apply

To apply for this position, please send your CV and cover letter along with an answer question to the following question:

Briefly describe an idea for a new event that could positively impact the charities and young people supported by Quintessentially Foundation. The positive impact could be financially, profile awareness, increasing volunteers, beneficiary opportunities or a mixture of several ideas that align with your chosen charity partner. (You may submit an answer in any manner you wish!)

Closing date for applications: 25th July 2025

Interviews: 30th July 2025

We look forward to hearing from you!

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and managing the trust’s volunteer programme.

The Position

The Volunteer Support Officer is an exciting and challenging role, responsible for assisting the Volunteer Services Manager in the recruitment, administration and support of a network 350+ volunteers throughout the trust, with a focus on Moorfields Network Sites.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1.  To lead on the recruitment, administration and support the teams of Volunteers at various Moorfields Network Sites.
2. To support the delivery of the ‘Telephone Support Service’
3. To promote and support volunteer services in Moorfields City Road.
4. Other General Duties.

No Recruitment Agencies Please

Senior Manager for Philanthropy Products

Contract type: Permanent, Full Time – 35 hours per week

Location: London, United Kingdom

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £48,867 – £54,654 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Part of the Fundraising and Communications Directorate, this role reports directly to the Strategic Partnerships Director and works closely with philanthropy teams across the federation (particularly those in the UK and US), with programmes colleagues across the UK and Nepal and with the UK Communications department, to deliver first class donor engagement.

About the role

As our Senior Manager for Philanthropy Products, you will engage and inspire philanthropists through a new high-value proposition. This proposition will create transformational change whilst also delivering sector leading stewardship, piloting new channels and formats for reporting and engagement.  

In this role, you will:

• Lead this initiative - driving progress, ensuring global coordination and overseeing the global funding pipeline.
• Develop innovative, sector leading communications for donors and prospects
• Represent the proposition externally
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience working with high-net-worth individuals and creating tailored, impactful content.
• Proven ability to develop innovative stewardship and reporting products.
• Skilled at influencing senior stakeholders and driving collaboration across teams.
• Strong project management skills with a focus on delivery and results.

Although not essential, we’d prefer you to have:

• Experience engaging ultra-high net worth individuals, particularly in the UK and US.
• Experience developing and managing digital donor reporting tools, such as private portals.
• Understanding of international development issues.
• Experience working in large, complex international organisations.

Closing date: Applications close 12:00 PM UK time on Monday 11th of August 2025.

- First round interviews will be held online on the 19th and 20th of August 2025.

- Second Round interviews will be held in person at WaterAid offices in Canary Wharf on the 3rd of September 2025.

How to apply: Click Apply to complete the pre-screening question and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We’re seeking a forward-thinking Creative Studio and Production Transformation Manager to join our team.

This role is pivotal in enhancing our creative production processes working with the Director of Brand & Acquisition, Head of Creative Services, and our Studio Production Lead (working on BAU) to drive improvement and transformation of our creative production process and delivery. 

The role will encompass three key areas: Process, People, and Tools.

Process: This involves the management of the studio, ensuring that all operations are streamlined and efficient. It includes developing and implementing processes that enhance productivity and maintain high standards of quality.

People: This focuses on how we resource, structure, and develop the talent needed for the next 3-5 years. It includes identifying the skills and competencies required, creating a supportive and dynamic work environment, and fostering professional growth and development.

Tools: This pertains to how we enable the creative services team to work efficiently and effectively in a high-volume, fast-paced, and high-tech environment. It involves selecting and implementing the right tools and technologies that support creativity and innovation. Additionally, it includes testing with AI capabilities and exploring new channels to market driven by media consumption trends.

Working arrangements

Fixed Term contract until 31 March 2026. Starting as soon as possible.

This is a hybrid role, where your work will be split between your home and 1-2 days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you 

As our ideal candidate, you bring experience in Creative Production Management, project management experience and a degree or qualification related to project management or relevant experience in traffic management for a multi-discipline creative team, whether in-house or agency.

With previous marketing experience and excellent organisational skills, you are flexible and adaptable, comfortable dealing with ambiguities, building different scenarios into a plan, and meeting deadlines.

Skilled at managing relationships with diverse stakeholders across a complex organisation, you possess excellent communication skills, a proactive and innovative mindset and a desire to challenge, be challenged, and problem solve.

It’s also vital that you also have a growth mindset. AI is relatively new but exploding! We’re not expecting someone with lot s of AI experience, but AI is going to transform in-house creative production and delivery capability. So, we need someone who is open to learning and will help us on this journey.

Permanent, Full Time

Circa £45,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to join the RAF Benevolent Fund’s Strategy & Impact team as a Research & Evaluation Manager. The role requires the individual to manage and implement research and evaluation projects, helping to ensure that the Fund’s activities are informed by evidence and research, and that the Fund is capturing and maximising its impact.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 1st August 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

 

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Digital Communications Manager – Towns and Cities of Social Action

Reference Number: V552

Location: Home-based with some travel required

Contract Type: Fixed Term Contract

Hours: Full-time 35 hours

Salary: £34,000

Job Family: 5

Line Manager: Head of strategy and coordination - #iwill

Closing date: 29th July 2025

Interview Dates: TBC

Anticipated start date: ASAP 

We reserve the right to close this vacancy early if we receive sufficient applications, therefore we encourage interested candidates to apply as soon as possible.

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people. 

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Are you passionate about youth voice, digital storytelling, and building social movements? Join the #iWill Movement as our Digital Communications Manager and help amplify young people driving change in their communities.

In this exciting 6-month role, you’ll lead the delivery of a digital communications strategy for our Towns and Cities of Social Action—working with young people, partners, and stakeholders to co-create compelling content, deliver impactful campaigns (including #iWill Week), and grow the #iWill brand at a local and national level.

We’re looking for someone who:

· Has strong experience in creating impactful, audience-focused communications strategies

· Is highly skilled in graphic design and content creation, using tools like Canva, Adobe Creative Suite, etc.

· Can produce youth-led, engaging digital content for social media and websites

· Knows how to manage and grow digital platforms (WordPress, Mailchimp, Hootsuite)

· Brings experience in campaign planning, delivery, and evaluation

· Believes in the Power of Youth and is passionate about platforming young voices

This is your chance to contribute to a national movement empowering young people to shape a better future—locally and across the UK.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.

Policy & Insights Manager (Paediatric Workforce)
£45,864 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Fixed-term contract for two years 

As Policy & Insights Manager, you will ensure the College has impact in influencing the future design and delivery of the child health workforce, by leading on a set of priority projects to promote the sustainability and protection of the child health workforce for future generations.

Working within the Workforce & Careers team, the Policy & Insights Manager will be key in supporting colleagues across multiple teams to ensure the College provides expert, evidence-based policy outputs that influences service planning, and promotes the needs of children and the workforce designed to care for them.

Keeping up-to-date with, including horizon scanning developments in, child health policy and NHS service planning, you will maintain an overview of emerging policy themes at national level and will develop a comprehensive engagement plan to ensure members, health service planners, providers and key decision makers in health across the UK are engaged in the advocacy of the child health workforce.

Educated to degree level or with equivalent relevant experience in a similar line of work in health policy, NHS workforce planning or national advocacy, you will have evidence of understanding the critical role of data and service standards within healthcare design, delivery and workforce planning across the UK. 

With excellent project management and stakeholder management skills, you will have demonstrable experience of leading and influencing policy and/or advocacy evidenced by recent outputs relating to child health and/or health services.

This is a crucial and highly impactful role at the College as there are enduring, critical issues in the UK paediatric workforce with understaffed rotas and staff burnout against a backdrop of accelerating demand on acute paediatric services.

A formal project management qualification and experience in line management and/or leadership of a team, along with experience and knowledge of the children’s health sector, would be desirable.

The Workforce and Careers team has a pivotal role within the RCPCH Education and Training Directorate in using research, data and evidence to advocate for the child health workforce. Led by the RCPCH Workforce Planning Board and working closely with senior clinicians, the team oversee a portfolio of paediatric workforce and service configuration data that provides both local and national decision-makers with detailed data investigations, research reports and up-to-date information on key topics impacting paediatric services, such as rota gaps and waiting times. 

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. 

Closing date: 6 August 2025

At Citizens Advice Westminster, we do not just offer advice, we offer hope, solutions, and advocacy for those most in need. Whether it is navigating the housing crisis or finding stability in uncertain times, our mission is clear: put people first, always.

As we launch our new Homelessness Prevention team, we invite you to bring your skills, empathy, and drive to a role where your work changes lives. Based in Westminster you will join an organisation where your values align with your vocation.

The Advice Manager/Caseworker will play a key role in providing essential support to individuals facing homelessness, ensuring they receive the right advice, advocacy, and guidance exactly when they need it most. You will collaborate directly with Westminster City Council and other key stakeholders to design and deliver prevention strategies that have a real, measurable impact across the city.

The successful candidate will be an excellent communicator, with strong project management skills and a good understanding of issues facing communities in the current cost of living crisis. The right candidate will have excellent organisation and time management skills as well as strong IT skills.

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive. You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

If you need further information or to discuss this role, please email us.

Closing Date: 31st July 5pm

Assessments and Interviews may be booked before closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!

Are you passionate about building meaningful donor relationships that last? We’re supporting a fantastic Health charity to find an experienced and thoughtful Individual Giving Manager to lead the delivery of high-quality, insight-led supporter experiences. This is a vital new role within an ambitious and growing Individual Giving team, taking responsibility for stewardship, supporter care and developing donor journeys to build loyalty, trust, and long-term commitment amongst supporters.

Key responsibilities include:

• Lead the retention strategy for individual donors (cash and regular givers), creating segmented and personalised experiences across digital and offline channels.
• Work closely with acquisition, communications, and philanthropy colleagues to create seamless supporter journeys across individual giving and mid-value audiences, ensuring every donor feels valued.
• Manage the production of newsletters, impact reports, thank-you communications, and other touchpoints that show donors the real impact of their gifts.
• Oversee the supporter care function and maintain high data quality, using insights to inform better engagement.
• Line manage a Supporter Care Administrator and collaborate across teams to deliver events and mid-value donor engagement activities.

What we're looking for

• A strong understanding of stewardship and donor care, with experience designing and delivering supporter journeys.
• Exceptional written and verbal communication skills, with the ability to convey gratitude and impact in a way that resonates with supporters.
• Skilled in project management, supporter databases (e.g. Raiser’s Edge), and analysing data to inform strategy.
• A collaborative, solutions-focused approach with the confidence to lead, influence and improve.
• A genuine passion for building relationships and making supporters feel part of something bigger.

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). 

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Helpline Team Manager is a key leadership position within our helpline team, responsible for managing and supervising a team of Helpline Advisors. This role plays a critical role in the daily operations of the Helpline, ensuring the delivery of high-quality support services to our service users affected by gender-based violence and abuse. The Helpline Team Manager will work closely with the Head of Helplines and other key stakeholders to develop, enhance, and grow the Helpline service.
 
We’re looking for someone with a trauma-informed approach to supporting survivors. You’ll need to have good resilience and self-care, and a strong understanding of the needs of LGBT victims and survivors.
 
There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs, and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.
 
For more information on this role please download the attached job description.
 
Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings and out of hours safeguarding cover)
Contract: Fixed term to the end of March 2026 with the possibility of extension dependent on funding
Line manages: Helpline staff
Reports to: Head of Helpline
Salary: £34,534.57 pro rata - not including London Weighting (38,746.08 pro rata - including London Weighting)
 
Closing Date
 
Applications should be submitted by 10am on Tuesday 12th August 2025.
Interviews will be held on Tuesday 26th and Wednesday 27th August 2025.
 
REF-222813

Do you love turning research into real-world impact? Are you a hands-on researcher who thrives on delivering high-quality insight that drives decisions?

If so, you could be the Customer Research Manager we’re looking for.

About the role

As Customer Research Manager, you’ll play a key role in championing the voice of our customers, making sure their needs, views and expectations are fully understood and placed at the heart of everything we do at the British Heart Foundation (BHF).

You’ll work closely with teams across the organisation – including brand and marketing, fundraising, retail and medical – acting as their research insight partner. You’ll help shape insight plans, lead research projects, and deliver findings that directly inform strategic and operational decisions.
In this role, you’ll be responsible for:

• Managing research projects from start to finish – ensuring they’re delivered on time, within budget and to a high standard
• Making insights accessible, engaging and actionable for colleagues across BHF
• Influencing decision-making by embedding customer insight into everyday thinking
• Identifying opportunities to improve research processes and ways of working

You’ll be part of our Customer Insight and Analysis team – a collaborative group of researchers and analysts. Together, we ensure BHF’s strategy is driven by high-quality, timely intelligence, and that colleagues across the organisation have access to the insight they need to grow, innovate and improve our products and services.

Working arrangements

We are recruiting two Customer Research Managers one on permanent basis one as 12-month Fixed Term Contract. 

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you’ll need to work in a flexible way to unlock your best work for our cause.

About you

You’ll bring solid experience from a dedicated market or social research role, whether client-side or agency,  with a strong track record of using qualitative, quantitative and secondary research methods to deliver meaningful insight. You’ve led a wide variety of projects, including brand tracking, customer satisfaction, creative testing and proposition development, and you’re confident working across different business areas to meet a range of organisational needs.

You’re comfortable managing research from start to finish – from writing briefs and designing surveys or discussion guides, to overseeing fieldwork, conducting analysis and presenting findings. You’ve worked closely with external research agencies, managing procurement and delivery, and you know how to translate complex methodologies and data into clear, actionable insights that resonate with colleagues at all levels, including those without a research background.
 

You’ll bring:

• A deep understanding of ethical research practices, GDPR, and inclusive research approaches
• Strong questionnaire design skills and experience using survey software
• Excellent communication and consultancy skills, with the ability to influence and advise stakeholders at all levels
• Proven ability to manage multiple projects simultaneously, prioritising effectively and delivering to a high standard
• A proactive mindset, always looking for ways to improve processes and working practices

Experience in a health-related field, managing customer research communities or panels, and line management would be a bonus – but it’s not essential.

Why join us?

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Benefits

We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 
• ​Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

The interview process may take place in person or virtually via MS Teams. We plan for this to be a stage interview process first stages are planned for 29th & 30th of July.
 

We are recruiting for a new Operations Manager to take on a broader and more strategic version of an existing role, with overall responsibility for the operational delivery of our services across three office locations.

The successful candidate will oversee HR, facilities management, IT, and our volunteer programme. You will lead a small but dedicated administrative team and work closely with colleagues at all levels as part of our Senior Management Team (SMT).

We are seeking a practical, solutions-focused and detail-oriented individual who thrives in a fast-paced environment and enjoys improving systems, processes and ways of working— especially within a charity context and with limited resources. You will be confident working with a wide range of internal and external stakeholders, including major City law firms who support our pro bono work.

To apply, please share your up-to-date CV together with a cover letter of no more than two pages of A4, setting out how you meet the person specification and why you would like to work with South West London Law Centres.

Please note that applications without a cover letter will not be considered.

The closing date for the post is 29 July 2025 by cob 5 pm with interviews soon after. If you would like to have a brief informal chat to discuss the role, please contact us.

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 40 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills.

The Opportunity

This is an excellent opportunity for an organised, enthusiastic and confident individual to join us as Programme Manager to develop and manage delivery of Phase 2 of the Early Connect Programme. Following successful delivery of Phase 1, Inspire has been selected to deliver Phase 2 of this pilot programme alongside the GLA/DFE and lead partners Rinova.

This role has responsibility for developing and delivering work related learning activities for young people with the aim of enhancing their skills and understanding of future career opportunities and transitioning into apprenticeships.

All delivery is aimed towards enabling young people to learn about apprenticeship opportunities and how to position themselves to apply and move into employment as an apprentice. You will work closely with young people, employers and business volunteers to deliver fun, engaging and labour market-relevant careers related support and workshops to young people in both online and in-person formats. You will have the chance to be creative through planning, delivering and evaluating the programme to ensure services are current and meet the stakeholder needs.

Key responsibilities of this role include:

• Managing development, delivery and coordination of work related learning activities for phase 2 of the Early Connect programme.
• Accountable for achieving agreed outcomes, outputs and personal targets including recruitment, employability training and learner progression targets.
• Managing a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training.
• Accurately managing data and reporting requirements of funders of the Early Connect programme.
• Maintaining and building effective relationships with programme participants and stakeholders.

Please see our job description for further details.

How to apply

To apply, please submit your CV and a covering letter.

Inspire is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.

Closing date

Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate. Therefore we strongly recommend that you apply early to avoid disappointment.

Interviews will include a skills based test.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

MSI seeks a Global Programme & Philanthropy Manager for the WISH2 WACA programme. As part of the project management team, the  Global Programme & Philanthropy Manager (GPPM)  will contribute to the fulfilment of an MSI-led consortium’s mission, taking responsibility for the management of sub-contracts for a number of consortium partners, supporting them to deliver their commitments under the project (including payment by results KPIs), ensuring adherence to donor compliance standards, and the delivery of internal commitments under the project by MSI’s Global Support Office.  In addition, the GPPM will lead project management support for a portfolio of MSI country programmes, working closely with MSI’s Africa team, and WISH2 Country Project Leads supporting consortium KPI monitoring, risk management, work-planning and monitoring. 

In addition, s/he will lead on key pieces of work under the project results verification and learning component that the Evidence & Learning Partner (E&L) has responsibility for, coordinating technical inputs across key thematic areas (e.g. advocacy, social norms, disability inclusion etc…), interacting with technical leadership from within the project, coordinating Technical Working Groups and providing technical leadership where appropriate. 

The role will be based either in London or Dakar.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven ability to liaise effectively with and collaborate with diverse stakeholders, including global, regional, national, local, public, and private partners.
• Excellent skills in communicating evidence, excellent facilitation skills with proven ability to synthesize complex technical component into easy-to-understand briefs or presentation.
• Demonstrated ability to establish and maintain effective relationships across an organisation to achieve mutual objectives and maximise opportunities.
• Excellent verbal presentation skills including experience of presenting to large audiences.
• Exceptional problem-solving abilities and demonstrated confidence in handling difficult situations.
• Excellent people and negotiation skills and ability to work effectively in cross-cultural settings and with a wide variety of stakeholders.
• Demonstrated ability to meet deadlines, perform under pressure and reputation for consistently delivering results to a high standard.
• Fluency in French oral and written communication skills is essential.
• Fluent English oral and written communication skills.
• Good Excel proficiency
• Ability to travel up to 4 weeks a year.

To perform this role, you’ll need the following experience:

• Experience of managing FCDO donor funded projects preferable, or government/institutional donor (multi-country desirable), including project monitoring and reporting against payment deliverables, proactive risk management and escalation (essential)
• Experience in writing and editing reports, or externally facing project information for donors or other external stakeholders (essential)
• Financial management experience including budgeting and budget tracking (essential)
• Demonstrable experience managing complex relationships across organisations and across countries (essential)
• Proven experience working cross-team, generating consensus and support from multiple internal stakeholders and leading people through complex processes (essential)
• Experience in delivering capacity building support and skills development of others in either a technical area or project management skills, in order to meet project deliverables (essential)

Formal education/qualification

• Degree (essential) or Masters (desirable) in related subject (e.g. public health, international development or related field).

Please view the job framework (in English and in French) on our website. 

Location: London, UK (minimum of 2 days per week in the office) or Dakar, Senegal

Full-time: 35 hours a week, Monday to Friday.

Contract type: 12 – 18 month fixed term contract (extension possible dependent on funding).

Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 9

Closing date: 30th July 2025 (midnight BST). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.