7 Dementia connect local services manager jobs
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Check NowTower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care.
Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary sector organisations to provide:
- The Tower Hamlets Connect Portal – a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits;
- The Tower Hamlets Connect Helpline is a team of Advisors and First Response Officers providing telephone and email support Monday to Friday, 9 -5; and
- Outreach advice and advocacy support in community hubs and GP surgeries.
In order to ensure maximum accessibility for residents, we also co-ordinate digital inclusion support, stakeholder involvement in service co-production and customer satisfaction reviews.
The Helpline Team Leader is a new post which has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible
Job purpose
- Lead an effective, efficient and safe helpline for the residents of Tower Hamlets.
- Day-to-day management and leadership of a team of 4 Helpline Advisors and 3 First Response Officers.
- Be the key day-to-day contact for Tower Hamlets Connect Helpline, liaising effectively with community health and adult social services to ensure well-integrated and safe working practises and efficient and appropriate referral pathways.
- Monitor, develop and review the Tower Hamlets Connect Helpline service, ensuring quality and continuous improvement.
Main tasks
- Support and supervise the Helpline team, ensuring strong team culture and ongoing professional development.
- To oversee and co-ordinate the Helpline rota to provide sufficient cover day-to-day and during annual leave periods.
- To maintain excellent working relationships with professionals across adult social care, health and community providers to develop and deliver appropriate and proportionate skills and knowledge exchange to build and support strong integrated working practises and referral pathways.
- Act as safeguarding lead for the Helpline Team, advising colleagues and liaising with adult social services when required.
- Ensure that all information resources are appropriate, up to date and fit for purpose.
- Conduct routine quality checks on call handling, data entry and case recording across all systems and feed this into supervision and training plans.
- Gather and collate key data sets for service improvement and reporting purposes.
- Represent Tower Hamlets Connect at appropriate meetings, events and consultations as requested.
- To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
- To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).
Person specification
Experience
- Support and supervise the Helpline team, ensuring strong team culture and ongoing professional development.
- To oversee and co-ordinate the Helpline rota to provide sufficient cover day-to-day and during annual leave periods.
- To maintain excellent working relationships with professionals across adult social care, health and community providers to develop and deliver appropriate and proportionate skills and knowledge exchange to build and support strong integrated working practises and referral pathways.
- Act as safeguarding lead for the Helpline Team, advising colleagues and liaising with adult social services when required.
- Ensure that all information resources are appropriate, up to date and fit for purpose.
- Conduct routine quality checks on call handling, data entry and case recording across all systems and feed this into supervision and training plans.
- Gather and collate key data sets for service improvement and reporting purposes.
- Represent Tower Hamlets Connect at appropriate meetings, events and consultations as requested.
- To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
- To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).
Knowledge and Understanding
- Excellent understanding of key legislation i.e. Care Act, Mental Health Act and Mental Capacity Act
- Excellent knowledge of both the statutory role and preventative approaches to the safeguarding of vulnerable adults.
- Knowledge of services available to residents and their carers in Tower Hamlets (e.g. through health service, social services, voluntary sector) and the issues affecting them.
- Knowledge of Information Access Standards.
- Understanding of confidentiality policy and practice.
- Understanding of equality and diversity in practice.
- Understanding and commitment to empowering service users and person-centred practices.
Skills/ Attributes
- Excellent IT skills and ability to problem solve across multiple systems.
- Professional and courteous manner
- An open minded and challenging approach to work with the ability to work on own initiative
- Excellent communication skills both written and verbal with the ability to tailor to diverse audiences
- Good planning and organisational skills
- Flexible, committed and conscientious
Additional requirements
This post is subject to Disclosure and Barring Checks.
PLEASE DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.
The client requests no contact from agencies or media sales.
Looking for something new?
This is an amazing opportunity to join a new team working in the Faversham area as part of our wider Social Prescribing service, helping patients to access support that will help them lead more independent, resilient, safer and healthier lives.
Working alongside GP practices, Social Prescribers help patients and families connect with health and community services which will make a real difference to their emotional and physical wellbeing.
The service provides personalised support, with Social Prescribers managing new referrals and a caseload. A key aim is to help patients engage more fully in their own health and wellbeing, and some Social Prescribers specialise in working with children or adults, and specific mental or physical health conditions.
It’s essential that you have an understanding of how to prioritise need, and are able to recognise when to refer on to specialist services, being confident to communicate at all levels across health and social care sectors.
1 x Social Prescribing Link Coordinator Adult Mental Health & Dementia
1 x Social Prescribing Link Coordinator Cancer Patient Support
Applicants must have relevant experience of working with vulnerable adults and/or children in a medical or social care setting, and experience of delivering health and wellbeing support to clients or groups. Car driver essential.
Be part of something great.
We offer our employees:
- Inclusive values-based environment
- Competitive remuneration package
- Workplace pension scheme
- Generous annual leave entitlement
- Benenden Health Care
- Death in Service Benefit
- Cycle to Work Scheme
- Employee Supported Volunteering scheme
- Development opportunities
- and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago is a well-respected social action charity working across Kent, Medway, East Sussex and London. Through our services and projects, we aim ... Read more
The client requests no contact from agencies or media sales.
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1:1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.
We want to reach even more carers in Lambeth to connect them with our services through diverse, effective and engaging communications. This brand new role will be a key team member in making this happen, creating engaging content for our website, social media channels (Facebook, LinkedIn, Twitter) and e-newsletters.
The role will identify key stories from our work, and use these to create engaging content and promote our strategic organisational objectives. It will also utilise the power of digital communications to reach new audiences, strengthen relationships with existing stakeholders, and develop new partnerships for service delivery and fundraising. This will include writing, editing and management of our website and email marketing, as well as managing our social media channels.
Closing date: 9am, Friday 22nd July
Interview date: Wednesday 27th July
Our mission is to improve carers' lives in Lambeth through quality servicesand community engagement.
Our work s... Read more
The client requests no contact from agencies or media sales.
Are you an experienced, creative, and highly organised groups facilitator?
Do you care deeply about the welfare of older adults and isolated older men?
Do you have experience in social care or working with people with a wide variety of needs and abilities?
If you answered yes to all of the above, this could be the role for you!
We’re looking for an experienced and skilled individual who will plan and deliver group activities to help reduce loneliness, improve health and wellbeing and increase opportunities for older adults and their carers to connect with their local community, particularly older men and older adults living with dementia.
What we do
Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 135 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects.
We work with around 400 older adults and their carers a year, many of whom are very frail and elderly. Sadly, though they very often get left out: their friendships and networks disappear, family and friends move away, and they end up very lonely and isolated. Once that happens, mental and physical illness too often follow. We believe that surrounding older adults with a welcoming, nurturing community, is vital to improving and maintaining their wellbeing. We also know they want to thrive, create, feel a sense of purpose, and continue living their lives to the full, for their whole lives.
In response to this we offer one to one support and case-working, befriending, and an exciting programme of social and support groups with fully escorted transport. We also run fun events and intergenerational activities to bring the whole community together. From reminiscence, art, music, and health and wellbeing advice, to outings and new and exciting experiences, no two days are the same.
The role
In this role, you'll deliver three of our existing groups: Ruby Tuesdays, Men's Pub Club and Men’s Walking Group. Ruby Tuesdays is a social contact group for people aged 55+ with dementia or memory impairment. The Wednesday Pub Club is a well-established weekly drop-in, social group for men aged 55+ in Rotherhithe and Bermondsey. Sitting alongside Pub Club is a weekly walk around London that was requested by members, providing an opportunity for exercise and social interaction, extending our offer to men who might feel less comfortable with the pub environment.
A key part of the role is involving older adults and carers themselves in the delivery of the programme as volunteers, and involving people of all ages and backgrounds from the local community - from NHS health professionals to local artists and students. You will also need to build individual relationships of trust with older participants, and work closely with rest of the Older Adults team, and the wider T&T team, to ensure we take a joined-up approach to caring for individuals.
About you
The role needs someone creative, energetic, passionate, but importantly, also highly organised. You must be as comfortable making sure a minibus schedule is up to date, as you are delivering craft activities or quizzes, or as comfortable hosting NHS professionals delivering healthcare advice, as you would be helping run an escorted visit to a local city farm. You need to have lots of ideas, and be highly ambitious, but also be able to make your ideas happen.
Most of all, we are looking for someone who cares deeply about the welfare of older adults and their carers, and is able to react quickly and appropriately to emerging issues – especially to the more serious care issues we inevitably encounter. While appropriate training will be given, we are looking for candidates with some social care experience ideally.
About us
We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.
This role is two days per week on Tuesdays and Wednesdays, with flexibility for regular evening and occasional weekend working.
Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please email recruitment @ timeandtalents .org .uk with your phone number and a suitable time for us to call.
The closing date is 5:30pm on Wednesday 20th July.
TO APPLY: All applications to be submitted through Charity Job. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without one.
INTERVIEWS: First round interviews will take place on Thursday 28th July. Shortlisted candidates will be invited to a second interview on Wednesday 3rd August.
If you need adjustments made to apply via an alternate means, please contact us via Charity Job or the email address above.
Consortium of Older People’s Services in Southwark (COPSINS) was launched in 2012 to support Older People and Carers in Southwark to... Read more
The client requests no contact from agencies or media sales.
Digital Outreach Worker
21 hours per week
£21,269 per annum, pro-rata. Actual annual salary £11,911.
Fixed-term until 30th November 2023 - Renewal subject to funding
Although the number of older people who are digitally connected continues to rise, there are still around 5 million people over the age of 55 in the UK who are not online. Age remains the biggest indicator of who's digitally excluded.
We live in an increasingly online world, with many key services moving to become 'digital first'. Since the outset of the COVID-19 pandemic, the role of the internet has become even more important, and for most people, this has changed the way they work, access services, maintain social contacts, and generally live their lives. While many older people have embraced digital technology, there are others who are less confident who are at risk of being left behind.
Age UK South Gloucestershire's new Digital Inclusion project looks to expand on our existing Technology Support provision and aims to deliver a programme to tackle digital exclusion by providing ongoing support for older people to increase and improve their digital skills and through the provision of loan technology to those older people without access. Being digitally included can help older people carry out the activities that matter most to them. It can help them stay connected with family and friends, find activities and support, access essential services, and remain socially connected.
As Digital Outreach Worker, you would assist the Project Coordination in successfully developing, promoting and delivering a digital inclusion support service to older people throughout South Gloucestershire. Duties will include running group community sessions or visiting older people 1:1 in their homes to deliver person-centred digital skills support sessions on a variety of devices, including smartphones and tablets (Apple and Android), laptops, and smart speakers.
If you have excellent IT skills and knowledge, are patient, a good communicator, are confident in delivering both group and 1:1 activities and would relish the opportunity to positively impact the lives of older people, we would like to hear from you.
Age UK South Gloucestershire offers a generous benefits package, and the charity is committed to equalities, diversity and inclusion and therefore encourages applications from all sectors of the community.
If that person could be you, download an application pack from our website. Applications must be made using the form on our website, and completed application forms should be returned to us directly. Applications will not be accepted when submitted via agencies or other recruitment platforms.
Closing date: 8 am, Monday 11th July 2022
Interviews: Within three weeks of the closing date
Age UK South Gloucestershire (AUKSG) is an independent local charity that is part of the Age UK national network. We've been working ... Read more
The client requests no contact from agencies or media sales.
We are seeking a Community Connector in what is a very ambitious, exciting, and innovative programme supporting people over 50 living in Haringey.
This programme has been running for nearly three years and offers us an opportunity to develop creative solutions to combat social isolation and loneliness. We are now entering a new contract phase in our fourth year, which provides an opportunity for the team to put their mark on the strategy and development of the program and to ultimately make a real difference to the lives of older people.
We have one fixed-term vacancy in the team since a current member of the team will be covering the Programme Manager role whilst they are on maternity leave until the end of March 2023. The team of Community Connectors is made up of six individuals who are based out in the community.
The Role Description and Person Specification in this pack describe the job and the personal profile which will be required to perform the role to the standard we expect. Please address these criteria when making your application but if there are some knowledge criteria that you think you may not fully meet, we may be able to address these as part of the induction training.
We are looking for individuals who are passionate about improving the lives of older people, and the who have well developed interpersonal skills and are willing to go “that extra mile” to meet our challenging targets.
An exciting career step to lead on community building for older people, including LGBTQI+ residents: Would you like to be part of an innovative multi-agency programme supporting Haringey residents who are 50+, at risk of social isolation or who have suffered a recent life event that threatens their wellbeing?
You will be responsible for one of eight localities offering generic and specialist information, signposting, guidance and short-term support to older people living in Haringey to maintain their independence and remain in their own home.
You will ensure that those from the LGBTQI+ community, those with mental health issues, Learning Disabilities and others at risk of social isolation are encouraged to engage with our services. If you are passionate about engaging with older people in a diverse community and can work on your own initiative to help us develop a new service, we would like to hear from you.
We welcome applications from people of all ages and demographic characteristics.
Public Voice is a Community Interest Company (CIC) with a mission to improve services through user engagement.
Our vision is ... Read more
Are you passionate about making a difference to the lives of young carers?
We are looking for new sessional workers to join our Young Carers team. Our sessionals play a key role in supporting the delivery of a programme of activities designed for our young carers aged 5 to 15 and the delivery of monthly peer support groups and activities for young adult carers aged 16 - 21.
Carers’ Hub plays a vital role in Lambeth, supporting unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. Our young carers team works with children from the age of 5 upwards, offering support and information to young carers and their families. Adventure, friendship and support are super-important for young carers, so we split our work into four areas:
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We organise a mixture of exciting activities throughout the year
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We run monthly young carers groups – a space to relax and have fun
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We provide a listening ear and relevant help to young carers and their families
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We run dedicated projects working with schools to support young carers with their education
If you are passionate about delivering exciting activities and focused interventions to children and young people, we would love to hear from you.
Please note, the majority of hours available will be during school holidays and the occasional weekend.
Closing date: 9am, Friday 1st July
Interview date: Wednesday 6th July
Our mission is to improve carers' lives in Lambeth through quality servicesand community engagement.
Our work s... Read more
The client requests no contact from agencies or media sales.