Clinical Administrator

Full time- 35hours

Remote base/ Home working with occasional travel, UK

Salary: £17,763 - £22,330  

Permanent

GamCare is the UK’s leading charity working with those affected by gambling related harm. We run the National Gambling Helpline and deliver treatment to those affected. Alongside GamCare’s treatment services, we run training and accreditation for the UK gambling industry to raise standards and make gambling safer for everyone.

GamCare is seeking a dynamic and self-motivated administrator to support its Treatment Services within the Clinical Directorate. You will be joining a passionate and friendly team at a growing charity making an important difference to the lives of people who have been affected by gambling problems.

You will have experience of supporting teams with a range of tasks from organising and minuting key meetings through to being the first point of contact for new clients booking appointments. You will have strong interpersonal skills, liaising effectively with team members to identify and prioritise their needs. You will be self-motivated, able to identify gaps in systems and processes to make them more efficient and supporting the smooth running of the team.  You will have excellent IT skills and be familiar with Microsoft packages.

Due to the geographical spread of the services you will be supporting, this post will be predominantly home based, but with an expectation for occasional travel into a local office base and/ or London Head Office

If you think you have the skills and experience for this role, we would be delighted to hear from you.

Please note, the applicant must be free of any addiction, excluding nicotine, for at least 24 months.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete the application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Administrator>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

To discuss the role further please email Fern Hensley (Senior Services Manager)

Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 9am 19th May

Interviews are scheduled to take place via video conference calling

Do you have excellent listening skills, tact, sensitivity and the ability to communicate effectively with individuals and organisations at varying levels, whilst maintaining clear professional boundaries? Could you use these skills to respond to callers seeking information and support? 

An understanding of issues surrounding domestic abuse, sexual violence and violence against women is essential, as is the ability to communicate effectively in Welsh. 

The Helpline is open 24/7 and it is therefore it is essential that the successful candidate is prepared to work various and unsociable shifts. 

Experience of providing direct helpline support and an understanding of risk assessment are desirable, but full training will be provided. 

Closing date: 12 noon, Monday 26th April 2021. 

Interview date: Thursday 29th April / Friday 30th of April. 

This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.      

We value diversity and are committed to promoting equality. We encourage applications from women from all backgrounds and communities - applicants from Black, Asian or other ethnic minority backgrounds and people with a disability who meet the essential job criteria will be guaranteed an interview. 

Registered charity number: 1140962    

This role

We are seeking a full-time member of staff to support the advocacy team, to deliver an effective and high-quality advocacy service. The advocacy team provides statutory advocacy services to clients across the North East under the Mental Health Act (IMHA), the Mental Capacity Act (IMCA) the Care Act and the Relevant Person’s Representative (RPR) role under Deprivation of Liberty Safeguards (DOLS).

As a Senior Advocate you will line-manage 3-5 advocates oversee their support and development and will share responsibility for allocating clients to the team. You will work closely with our Advocacy Managers to support the development and improvement of our services.

You will also be expected to manage a caseload, which includes picking up referrals, arranging and attending client meetings and meetings with other professionals, ascertaining, and representing the client’s wishes.

Main responsibilities:

1. Provide appropriate line management, support and challenge to members of the advocacy team including detailed case support to advocates in your team.
2. Oversee the training and development of your team.
3. Monitor service capacity and manage the allocation of referrals to advocates on a weekly basis.
4. Ensure, through regular monitoring and feedback, the quality and accuracy of case notes, reports and record keeping from advocates in your team.
5. Respond to relevant queries from referrers, service users and members of the public.
6. Maintain a focus on the delivery of a high-quality advocacy service. Monitor key statistical and qualitative data to ensure the service is reaching agreed targets.
7. Carry a case load of advocacy referrals (within roughly 50% of your full-time role) in accordance with statutory service criteria (IMHA, IMCA, CAA, RPR), Your Voice Counts engagement protocols and quality standards.
8. Promote and publicise the advocacy service in creative ways to ensure it reaches people who may require the service. Promote the service to other stakeholders such as partner organisations and professionals.
9. Keep abreast of developments in relevant legislation and good practice guidance.
10. Assist the Advocacy Managers and Senior Management Team to determine any future development of the service and take lead responsibility for specific areas of work as required.

Person specification:

Just as our values are key to our ways of working, attitude is key to our staff team.  We work in challenging, changing circumstances with a very vulnerable client group. We are looking for someone with excellent interpersonal skills, an ability to develop team working, and who is empathetic and supportive but not afraid to challenge when challenge is needed.  We are looking for someone who has good attention to detail and understands the importance of effective systems and processes.  We’re looking for someone who has a demonstrable belief in the rights of people who use our services.

The person we’re looking for will:

• Have strong interpersonal skills, with an ability to develop team working and be able to motivate, support and drive high performance in your team.

• Have a strong focus on collaborative working within a dynamic team and a commitment to helping everyone improve.
• Be well-organised with an ability to handle a busy workload and prioritise effectively.
• Have excellent IT skills, including use of databases and data collection, and be able to build and run effective systems and processes.
• Be an excellent communicator, with an ability to adapt your approach in order to engage with a wide range of stakeholders including people who use our services and professionals.
• Have excellent verbal and written communication skills and be able to communicate effectively with vulnerable people who often have significant communication barriers.
• Have a commitment to equal opportunities and confidentiality.
• Approach issues objectively and diplomatically.
• Hold an Independent Advocacy Qualification, including the IMHA, IMCA and/or Care Act modules (desirable – we will consider applications from people willing to undertake this qualification as a condition of employment).

Use of your own vehicle will greatly assist you in this role, but it is not essential.