Department lead jobs

Who are we?

St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions, which require complex symptom management, and/or end-of-life care. It is Lanarkshire's specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed.

The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.

What is the role?

Would you like to make a difference for patients with life limiting illnesses and their families? An exciting opportunity has arisen for an enterprising and enthusiastic person to join our Community & Events Fundraising Team. Are you someone who has a track-record of generating income, an engaging personality with a passion for fundraising? If so, we would love to hear from you! 

The post holder will have responsibility for arranging and maximising income from fundraising events to meet budget requirements, community fundraising/third party activities, challenge events, as well as initiating and growing new supporter relationships. 

The role will also involve meeting supporters, attending cheque presentations and delivering talks to various community groups and organisations, to further promote the work of the Hospice and seek to engage and inspire new donors. 

What we expect of you?

· Experience in fundraising, events or sales

· Experience in co-ordinating events, meeting and exceeding income targets (four figures and above)

· Relish the challenge of maximising income to provide care for people in the communities we serve

· It is important that you have well developed customer services skills

· The ability to creatively recruit supporters

What you can expect from us?

We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us.  In order to attract, retain and reward our people, our benefits include:  

· A warm and supportive working environment

· Competitive Salaries

· Unsocial Hours Payments (where relevant to role)

· Generous Annual Leave Entitlement

· Induction Programme

· Employee Assistance Programme

· Counselling Services

· Occupational Health

· Contributory Pension Scheme

· Flexible Working Practices

· Ongoing Learning & development opportunities

· NHS Staff Benefits Scheme

We are seeking a proactive and highly organised Administration Assistant to support the Bishop of Willesden and the wider Parish Area Support team on a part-time basis, 17.5 hours per week. This role is vital in ensuring smooth day-to-day operations, managing communications, maintaining records, and supporting safeguarding processes

Key Responsibilities

• Manage the Bishop's diary, inbox, and communications
• Draft and manage correspondence, including sensitive communications, maintaining confidentiality
• Coordinate travel and meetings, including agendas and minutes
• Compile newsletters and general communications
• Support clergy permissions and historical record-keeping
• Welcome visitors professionally
• Organise events, liaising with external providers
• Monitor visa status and safeguarding compliance
• Manage clergy files in line with GDPR
• Respond appropriately to pastoral and safeguarding concerns
• Undertake additional tasks as required to support the Bishop and team

We are looking for someone who is:

• Administratively efficient, detail-oriented, and proactive
• Emotionally intelligent, discreet, and confident in handling sensitive matters
• A strong communicator with excellent interpersonal skills
• Experienced in managing varied workloads and working independently
• Sympathetic to the mission and values of the Church of England

Essential Skills & Experience:

• Previous administrative experience
• Proficient in Microsoft Office (Word, Outlook); willing to learn Excel and other tools.
• ability to work effectively under pressure and to deadlines
• Strong literacy and numeracy skills

Please refer to the Job Description for more information about the role and person specification.

Your Salary

A salary of £13,513.50 (FTE £27,027) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave plus eight bank holidays.
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.
• Access to Occupational Health, and an Employee Assistance Programme.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Apply for eligibility for an Eyecare voucher.

Interview Information:
Friday 12th December 2025
Venue: London Diocesan House, 36 Causton Street, London SW1P 4AU
Time of interview: From 9 am

Please note: You must have the right to work in the UK to be considered for the role.

The Role

The role of the Events team within Alpha International is to oversee the organising of Leadership Conference (LC) in-person, any events around Leadership Conference (including Donor events, Wednesday CEF event, Alpha Staff day, regional satellite events) and London-based Alpha events across the year (such as Alpha Collective and Experience Alpha).
This role is responsible for managing health and safety across the HTB sites, catering (crew, bloom café, Brompton road food vans and green rooms), internal deliveries and LC app, along with other LC related tasks.

The Key Responsibilities

Logistical arrangements:

o Development and execution of the events Day Plan. This is a minute-by-minute detailed plan that holds all the information of what will take place at the event

o Gathering technical and logistical requirements from speakers, stream leaders and internal departments; then negotiating this with the IT, Production, Vergers and Volunteers Teams or with an external venue or AV suppliers

o Determining catering requirements and caterer management

o Hiring of any additional venues as required and HTB site logistics

o Attending site visits (for external venues that might be used)

o Hiring of any additional equipment required for the event

o Liaising with the Production, IT, Verger, Worship team and all other internal departments

o Ensuring any legal and insurance tasks are thought about and in place for the event taking place

o Creating floor plans for the vergers to use

o Liaising on interpretation needs are met including BSL

o Liaising regarding speakers and associated tasks including contracts, gifts and accommodation

o Liaising and implementing programme decisions

o Developing and implementing new floor plans and layouts at events 

o Ensuring event Health and Safety has been implemented 

o Delivery plans 

o Any other event related task

Marketing and communications: 

o Working closely with the marketing team on the marketing plan and budget

o Steer and monitor social media campaigns, alongside internal creative services teams

o Ensuring all GDPR protocols are followed – keeping the login access tracker up to date

o Overseeing LC app contract and content

o Delegate collateral e.g. packing tote bags

Staffing:

o Volunteer recruitment working closely with the Alpha leadership on this

o Communication with HTB staff as to their specific roles and responsibilities & conducting staff briefings

o Building working relationships with volunteers and team when onsite

Registration and Ticketing:

o Oversight of the busy Leadership Conference inbox for guest queries

o Creating booking system for taking in person events registrations using an online event platform

o Ensuring the Alpha leadership gets regular booking reports

o Oversight of IT equipment owned by team

o Granting access to systems

Safeguarding 

o Linking in with the Safeguarding Lead if any safeguarding issues come up in the inboxes or at the event

Debrief

o Debrief to be done for different areas involved in 

Leadership Conference Week Responsibilities

o Taking a lead role on several key packages assigned to this role

o Create and maintain comprehensive event documentation

o Writing papers on the different areas for senior management to review as and when is required

o Stay within the budget allocated and make adjustments to event constraints based on financial situation. Looking for ways to save money on all areas you look after

o Developing and implementing new and improved processes 

o Holding the Alpha standard on communication in everything we do or send before, during or after the event

o Attend senior leadership meetings to provide updates as an when is required on your different areas

o Managing admin across the event, dealing with sign off,  budgets and compiling post event reporting – to take learnings for next years event

o Looking at ways to improve LC year on year by researching competitor events and market knowledge

o Any other event related tasks to support Head of Events

Helping on the day at CEF events across the year (such as Alpha Collective, Experience Alpha, Rising Generation).

The Right Candidate

• Committed to the vision of HTB and Alpha

• Large event management experience 

• Hard worker that can handle high pressure and workload in the lead up to a large event

• Able to juggle large and varied work load 

• Tactful and diplomatic

• Flexibility in working hours in the lead up to the event due to trainings, event set up, event days and pack down

• Providing leadership to the people who report to you, including motivating team members to achieve their goals and responsibilities within the event. Providing guidance, mentorship, and support to other team members, creating a positive and productive work environment

• Excellent attention to detail and strategic thinker

• Strong operational and administrative background

• Self-starter, able to work on own initiative and with minimal supervision, with a sense of urgency and enthusiasm

• Strong project management experience

• Excellent analytical, problem-solving, decision-making and resource management capabilities

Location: Rochester Airport, Kent
Department: Individual Giving and Lotteries Directorate
Salary: £35,000 to £38,000 per annum (FTE)
Hours: Full-Time, Monday to Friday, 37 hours per week
Contract Type: Permanent

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

MAIN PURPOSE OF ROLE:

We are now seeking a highly organised and motivated Legacy Administration Manager to join our team. The role will manage and administer legacy gifts left to the charity ensuring that legacy income is maximised, recorded, and received in a timely manner that is compliant with relevant regulations.

INCLUSION AND DIVERSITY:

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

We reserve the right to close the position early if the role is filled.

Benefits package is correct at the time this advert was published.

Benefits: 25 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Group Personal Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Development opportunities

REF-224 993

About the role

The HR Assistant is a generalist role working across recruitment, learning & development, payroll, ER casework, employee engagement and project work. You will support the HR team to deliver an effective, compliant and customer focused people service. You will have strong administrative experience with excellent attention to detail, and experience supporting recruitment processes and procedures. The ability to work with confidentiality and discretion is essention.

As part of your development we will support you in achieving CIPD Level 3 or 5 including paid time off for study leave. 

About Alexandra Palace

Affectionately known as 'The People's Palace', Ally Pally is one of London's most iconic destinations. For over 150 years it has stood as a beacon of creativity and culture- home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

In return for your hard work we of offer:

• Generous annual leave - 28 days including 4 Christmas closure days + bank holidays
• Opportunity to apply for free event tickets
• Summer and Winter social parties
• Discounts across our on-site catering units
• Access to free and confidential Employee Assistance Programme + more

Key duties and responsibilities

1. Coordinate end to end recruitment leading  the process from advert through to formal offer stage
2. Assist with monthly payroll processing 
3. Support managers with staff induction programme and appraisal process
4. Assist with the organisation and delivery of learning and development programmes and training opportunities
5. Provide admin support with ER casework
6. Promote staff engagement by communicating staff updates, social opportunities, and ad hoc announcements
7. Support with project work 
8. Develop knowledge of HR systems to help trouble shoot coomon queries from staff

This is not an exhaustive list, please see the JOB PACK for further details

Essential

• CIPD level 3 Foundation certificate or equivalent work experience
• Administrative experience preferably gained within a HR team
• Experience supporting recruitment processes and procedures
• Interest in general HR function
• Customer focused
• Highly organised with the ability to work to deadlines
• Ability to work with confidentiality and discretion

Location: Rochester Airport, Kent
Department: Business Development
Salary: £45,000 - £50,000 per annum (FTE)
Hours: Full-Time, 37 Hours, Monday to Friday
Contract Type: Permanent

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

MAIN PURPOSE OF ROLE:

We have an exciting opportunity for an exceptional and highly motivated individual to help orchestrate and coordinate the successful delivery of our new strategic priority – KSS in Your Community (KSSIYC). KSSIYC is an exciting, transformational and ambitious initiative which will drive forward our strategy of working together to save more lives through delivery of lifesaving interventions and actions, engagement, awareness, relevance and ultimately income at a community level across Kent, Surrey and Sussex.

Inclusion and Diversity:

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

We reserve the right to close the position early if the role is filled.

Benefits package is correct at the time this advert was published.

Benefits

25 days annual leave rising with service, Occupational/Enhanced Sick Pay, Enhanced Parental Leave, Access to the Blue Light Card and Blue Light Events, Access to the Wellbeing Hub Group, Personal Pension Scheme, Group Life Assurance Cover, Group Income Protection Cover, Critical Illness Cover, Employee Assistance Programmes, Development opportunities.

REF-224 942

About us

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. 

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The Finance Business Partner provides professional financial insight and operational support to non-finance teams, ensuring resources are planned, monitored, and reported effectively in line with the Refugee Council’s mission and statutory obligations.

Reporting to the Finance Controller, the postholder partners with departments such as Fundraising, People & Culture, and Services to translate financial information into clear, actionable guidance. They lead on budgeting, forecasting, and analysis for their portfolio, support grant and fund management, and build financial capability across the organisation, enabling managers to make informed, compliant, and value for money decisions.

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 21 November 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our consultant-led team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home.

Our patients and their families tell us that Bolton Hospice has not only provided care but given them compassion, dignity and respect when they needed it most.  Everyone at the hospice has a part to play in providing excellent care and support for local people facing life-limiting illnesses and their families.

37.5 hours per week, Monday - Friday (Flexible hours / working pattern)

The Role:

The Marketing Assistant will play a key role supporting the Marketing & Communications team in implementing the integrated communications strategy and providing marketing support for the promotion of hospice services and income generation activity.

Your day-to-day tasks will be varied but typically will include assisting with delivering our social media calendar, creating engaging content for use across our communication channels, writing copy for press releases and arranging photo calls, assisting in print and publication production, and updating content on the website.

What you need:

The successful candidate will have experience working in a similar marketing role or have a qualification in marketing or communications and demonstrate a strong team ethic and creative flair. You must be highly organised and have excellent communication and relationship building skills. You’ll need to be able to work well within a busy team and able to work on several projects simultaneously.

Why Bolton Hospice?

You will be working within a friendly and dynamic team in modern, open plan offices (with flexible working and some home working if this suits you). We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities.  We also offer continuity of service from the NHS with respect to pension and holiday allowance

Closing Date for Applications: Monday, 17th November 2025

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status, or sexual orientation.  Any appointment will be made on merit alone.  Any offer of employment for this post will be subject to a satisfactory DBS check.  Bolton Hospice has a No Smoking Policy.

About the role ofHead of Principal Donors

As Head of Principal Donors, you will lead and manage the Foundation’s philanthropy programme, working closely with our senior leadership team and our founder to personally cultivate and steward the Foundation’s principal donors. This includes overseeing our recently formed Accelerate Circle – a select group of visionary philanthropists who help drive the Foundation’s fundraising through their networks.

In this role you will:

• Develop and deliver the Foundation’s philanthropy strategy, playing an active
  leadership role in the successful delivery of income growth from UHNWI and
  HNWIs
• Develop the Accelerate Circle of patrons and deliver a solicitation strategy to
  expand membership and grow our community of donors and supporters
• Provide exceptional stewardship to existing donors and cultivate new donors
• Work closely with our founder and their office to design, plan and deliver highROI engagement such as income-generating dinners or paid speeches
• With the Director Fundraising and Communications, develop annual plans and
  budgets, along with longer term forecasts for income from individuals
• Work proactively with our Communications and Programmes teams to identify
  and create funded or high-return opportunities to gain visibility in key markets
• Support staff to deliver and, where appropriate, lead on fundraising and
  cultivation events and donor trips
• In consultation with the Director, lead on financial reporting for philanthropy
  income, advising on risks and opportunities, producing regular reports of
  income against plans and forecasts, and monitoring day to day income tracking

Our ideal candidate is: 

• Experienced in cultivating and stewarding high-net-worth individual donors – with a proven track record of securing six or seven figure donations
• Capable of developing and delivering a successful philanthropy strategy
• Comfortable and experienced working with high profile individuals and senior volunteers including managing development boards, giving circles or other forms of peer-to-peer fundraising approaches
• Excellent at managing relationships and able to successfully influence people at all levels with clear and persuasive communication

This is a rare opportunity to shape how millions engage with one of the world’s most iconic theatres both in London and across the globe and ensure our audience is central in decision making across the entire organisation.

As Deputy Director of Audiences, you will play a pivotal role in defining and delivering our ambitious audience strategy, with a strong focus on engaging people under 35 and expanding our reach through a bold, innovative digital content programme.

You will lead the charge in:
• Bringing the Globe to audiences everywhere through compelling storytelling, and impactful data.
• Creating a vibrant, inclusive and inspiring welcome to everyone who interacts with our work.
• Elevating our profile nationally and internationally, with coverage that deepens our global presence.
• Develop our offer to cultural tourists visiting our iconic venue.
• Work with the Director of Audiences to unlock new opportunities, from creative brand partnerships to major commercial ventures - both onsite, offsite, and online.

Your portfolio will span every touchpoint of the Globe’s audience experience. You will oversee and inspire teams across visitor and online experience, ticketing, retail, digital engagement, brand and design, marketing, data and insight, press and media relations, and external affairs. Together, you will create seamless, memorable, and transformative experiences for every visitor, viewer, and digital participant. 

We are looking for a leader who combines a love of collaboration among teams with operational excellence - someone with the creativity to innovate, the rigour to deliver, and the influence to inspire. This role is about shaping how the Globe is seen, felt, and experienced by the world. If you are ready to bring ambition, insight, and imagination to one of the most exciting cultural organisations in the world, we would love to hear from you.

Finance Assistant

The Finance team at KCLSU are looking for a Finance Assistant to support the delivery of core financial and administrative functions, in line with financial regulations, procedures and compliance requirements of external statutory bodies. 

As part of this, you will: 

• Assist in the preparation of accurate, timely, and compliant financial statements and management accounts. 
• Support the annual audit process. 
• Play an essential role in ensuring high-quality service to KCLSU's internal and external stakeholders, including students, by maintaining accuracy, efficiency and professionalism. 

To apply for this role, please fill in an application form and include a personal statement detailing how you meet the person specification. 

To be eligible for this role, you must: 

• Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union. 

REF-225 146

Do you want to make a real difference in children and young people's lives? If so, then we would like you to join our dedicated team of social workers and help empower children to thrive. We believe in quality over quantity, ensuring manageable caseloads so you can truly focus on the people you support. Regular supervision, peer support, and emotional wellbeing resources are all part of how we care for our team. We have an exciting opportunity for someone to join our small friendly team, who are well linked in with the wider Barnardo's organisation across the UK.

Fostering Service, covering Wales. We offer flexible working options, and a strong support network, and ongoing professional development to ensure you feel valued and supported in your career. 

The suitably applicant will be enthusiastic, creative and passionate about supporting children and young people who are cared for by their foster families. You will be able to work therapeutically with people who have experienced trauma and loss in their lives. You will work in a way that acknowledges and validates their experiences and work with hope that their future may be different. You will also have opportunities to design and deliver training to a team of committed foster parents and peers. You will have strong assessment skills in order to complete Form F's and annual reviews.

Ready to take the next step in your social work career? If the answer yes, then we very much look forward to you joining the team.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Role: People Systems and Data Advisor
Department: People and Culture
Hours: 41 hours per week; 1 hour paid lunch; hybrid working available
Contract: 12-month FTC with potential to extend
Salary: £32,297 - £38,182 depending on experience and qualifications

About the role:

Join us in shaping the future of People and Culture at the British Museum, as we procure a new best-in-class HR and Recruitment System (HRIS).

As our HRIS technical lead, you'll play a key role in improving how we manage and use people data, ensuring our systems are accurate, efficient, and aligned with the Museum's evolving needs. You'll be the go-to expert for HRIS support, data analysis, and system enhancements, helping us deliver a high-quality service to our teams.

This is an exciting opportunity to contribute to a forward-thinking transformation programme, working closely with our People Systems and Payroll Manager, and Head of People Transformation.

If you're detail-oriented, tech-savvy, and want to delivery an excellent service to the Museum's employees, we'd love to hear from you!

Key areas of responsibility:

• Be the technical expert for the HRIS providing support and coaching to colleagues and new users, reporting any required fixes, testing and support continuous development of the HRIS.
• Provide project support with the delivery of the HRIS project, including but not limited to the design, procurement and implementation of a modern and future-focussed HRIS.
• Ensure data integrity through the use and creation of validation reports to identify and correct issues, errors and anomalies in relation to post, employee, pay and reporting lines.
• Cleanse, prepare and analyse people related data to support the production of the People Management Reports on a monthly and quarterly basis.

Benefits:

• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• 25 days annual leave (rising to 30 days after long service) plus 2.5 privilege days, in addition to bank holidays
• Generous civil service pension scheme (find out more )
• Complimentary exhibition tickets
• Free entry at paid national museum and gallery exhibitions
• Free and discounted entry to international cultural organisations
• Interest-free travel loans and rental deposit loans
• Employee Assistance Programme for mental health support
• 1 hour paid lunch break
• Subsidised staff canteen
• Discounts on gift shop purchases

Our New People and Culture Department:

The British Museum's HR team is now known as People and Culture, reflecting our renewed commitment to creating a workplace that is inclusive, innovative, and deeply supportive. As part of this dynamic team, you'll help shape the employee experience across the Museum, guided by our values:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These principles drive everything we do, from improving systems and processes to fostering a culture where everyone feels heard and empowered. If you care about making a meaningful impact and being part of a team that's transforming how we work, we'd love to welcome you.

If you have any additional needs that we should be aware of to support you with your application, please provide details

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Location: Reading, Hybrid 
Hours: 37 per week 
Salary: £37,132 per annum
Contract Type: Permanent
Campaign Closes: 28th November 2025

First Stage Interviews:8th and 10th December 2025

Second Stage Interviews: W/C 15th December 2025

Make-A-Wish UK is seeking a dynamic and experienced Senior Mass Participation Events Officer to lead the delivery of our flagship fundraising events, including the London Marathon, and to help shape the future of our mass participation portfolio. This is a fantastic opportunity to make a meaningful impact while working in a collaborative, purpose-driven environment.
Essential Criteria 

• Minimum 3 years’ experience in events fundraising or a related role.
• Proven experience of delivering events and supporter journeys.
• Strong project management and organisational skills.
• Experience of working with digital marketing and CRM systems.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Strong understanding of fundraising compliance and GDPR.
• Experience of account managing a wide variety of clients/supporters/customers
• Experience managing own workload, prioritising and responding to changing demands
• Experience of reporting on financial and KPI performance
• Excellent numerical and analytical skills with a keen eye for detail, ensuring data accuracy and a strong understanding of reports. 
• Experience of working to and exceeding financial targets and KPIs, and being accountable for hitting set income targets or putting plans in place to mitigate income losses due to underperformance.
• Ability to work proactively and make data driven decisions, able to use initiative and plan and arrange own workload to meet set objectives.

Core Purpose:
The Senior Mass Participation Events Officer will play a pivotal role in the development and delivery of Make-A-Wish UK’s mass participation events portfolio, most notably the London Marathon, as well as other third-party and Make-A-Wish owned products (e.g. walks, runs, virtual events).

This position will lead on event delivery, support new product development, and coordinate marketing and supporter journey planning. You will work closely with internal teams and external partners to ensure seamless delivery, exceptional supporter experiences, and continuous improvement across the programme. This role is key to driving income growth, supporter acquisition, and retention through strategic planning and operational excellence.

This role sits within the Public Fundraising team who are responsible for individual giving, legacies, community fundraising, third party Mass Participation events, and owned fundraising products and events. The Public Fundraising team plays a vital role in contributing to our organisational strategic goal of developing sustainable sources of income. 

Key Responsibilities:
Strategy & Planning 

• Support the development and implementation of multi-year plans for mass participation events across a broad range of markets, activities and products.
• Lead on the delivery of a range of third-party challenge events, owned products and virtual events, including recruitment and onboarding of new supporters, stewardship of supporters, budget management, event planning and logistics, volunteer management, and evaluation and reporting on events, taking learnings forward to improve future events. This role will primarily manage the London Marathon, which is our biggest third-party fundraising event, bringing in around 50% of all third-party events income.
• Contribute to the innovation pipeline by identifying opportunities for new products and enhancements and supporting the development of minimum viable products. 
• Evaluate performance and identify opportunities for growth.
• Ensure plans are data-driven and aligned with organisational strategy.
• Work proactively to identify a pipeline of future support and new fundraising opportunities, varying across corporate teams, groups and associations, individual supporters and third-party activities, converting prospects into confirmed supporters to maximise income growth.
• Work to an agreed income target with the aim of exceeding and growing income. You will have responsibility and accountability for hitting financial targets.

Acquisition and retention of supporters

• Coordinate marketing plans for acquisition, working with the creative team and digital freelancer.
• Brief and manage asset creation for campaigns across digital and print.
• Liaise with the email specialist to support campaign delivery via Campaign Monitor.
• Build and optimise registration flows to ensure a seamless user experience.
• Develop and deliver automated, multi-channel supporter journeys to retain donors, maximise fundraising, and promote further engagement. 
• Implement key milestones including welcome communications, fundraising support, and post-event stewardship.
• Align supporter journeys with the wish journey to deepen engagement.
• Implement key milestones of the supporter journey including welcome calls, race pack mailings, thank you mailings and fundraising chases. 
• Maintain effective relationships with Make-A-Wish UK colleagues and supporters, maximising retention and long-term value, and identify cross-departmental opportunities where appropriate by working collaboratively.
• Effectively steward small and medium corporate teams, ensuring corporate partners participating in third-party Mass Participation events have an exceptional experience.
• Coordinate cross-functional input from brand, digital, supporter care and wishgranting teams to ensure integrated delivery of mass participation events.

Event Management and Delivery 

• Lead planning and delivery of a portfolio of mass participation events, including logistics, budgeting, and on-the-day coordination.
• Act as operational lead for assigned events and products, making decisions on delivery approaches, resourcing, and supporter experience within agreed strategic parameters
• Provide informal mentoring and guidance to the Mass Participation Events Officer, supporting their development and ensuring consistency in delivery. Support the Officer with event logistics and delivery as needed.
• Maximise supporter engagement to meet income targets and KPIs at events. 
• Develop project plans, marketing plans and supporter journeys for a portfolio of mass participation events. 
• Attend Mass Participation events and represent Make-A-Wish in a professional manner. Be prepared to work some weekends and evenings where required. 
• Lead on event day logistics including the management of staff and volunteers. 

Monitoring and Evaluation 

• Monitor fundraising progress and approve partner invoices in alignment with the team’s budget and coding structure.
• Monitor event performance against agreed KPIs including recruitment targets, fundraising targets, and average fundraising per head. 
• Make data-informed decisions to optimise event delivery and supporter journeys, escalating strategic or high-risk issues to the Manager.
• Present results and learnings in monthly meetings with the wider Public Fundraising team and contribute to strategic reviews.
• Use learnings to feed into the ongoing development of the overall Mass Participation events strategy. 
• Be accountable for set income and acquisition targets, continually monitoring performance against targets, using initiative to spot opportunities for improvement and areas of growth and acting on these opportunities.