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Ambitious about Autism
Multiple Locations
c£70,000 per annum
Ambitious College has a career defining opportunity for an exceptional person, who can inspire, lead and innovate.
Youth Futures Foundation
Multiple Locations
£50,000 - £60,000
Morgan Law - Finance
Band 9 salary package £91,004 – £104,927 dependant on experience
Speakers for Schools
£35,000.00 - £42,000 per year
London based or Home-based £500 annual personal development budget. The morning of your birthday off. Join an amazing family.
Speakers for Schools
£35,000 - £42,000 per year
Championing the Central region by creating an ecosystem of employers, schools and young people to provide equal opportunities for all.
Together Co
28 Hours per week - based on 01/04/20 NJC scale points 26-31 (£30, 451 to-£34, 728 full-time) pro rata + 3% employer’s contribution to auto-enrolment pension
Seeking an individual who can build on over 5yrs of success to take our Social Prescribing operations through the next phase of development
Action for Children
WC2A, London
Circa £54,000 per year (Incl. London weighting)
Speaking up and making life better for children, young people and their families.
TPP Recruitment
£65000.00 - £70000.00 per annum
Page 1 of 3
Crowthorne, Bracknell Forest
Ealing, Greater London
Hackney, Greater London
London, Greater London
£30,000 - £36,000 per year
Permanent, Full-time
Job description

About The Advocacy Project

We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • voice their concerns
  • understand their rights
  • make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.  

About the role

This role is deputy to the Head of Service Delivery. The post-holder will be responsible for:

  • providing leadership to at least one of our large advocacy services
  • leading on quality assurance across the organisation
  • leading on implementing new services
  • managing the referral service
  • deputising for the Head of Service Delivery

Role & responsibilities


  • Provide senior management support to at least one advocacy service, including line management support for identified staff.
  • Lead on contract monitoring meetings promptly identifying and managing follow-on work
  • Monitoring and delivery of projects and contracts to time, budget and quality
  • Act as the lead member of staff in hackney and develop effective working relationships and partnerships with key staff within health and social care services and commissioning
  • Managing the referral pathway and associated team to ensure a smooth, supported and efficient service  

Deputise for Head of Service

  • Leading, managing and supervising service managers.
  • Presenting a visible and accessible leadership presence that supports staff based in central offices as well as those in remote locations.
  • Working with the Senior Leadership team to develop the organization and create and maintain a positive working environment and supportive culture.

Service development and implementation

  • Mobilise a new service within agreed timescales and provide a seamless transition for the people we support and staff members.
  • Supporting the business development team to consider what people in our communities need and develop models that meet these needs.
  • Making sure service models and commitments we make in bids are achievable and bringing them to life once we’ve secured the funding.
  • Leading on setting up new services, making sure the impact on the people we support and staff is positive and does not compromise on quality.
  • Giving an excellent handover to the service manager who will deliver the new service; working with stakeholders to evaluate the implementation.
  • Making sure there’s a robust plan in place after the initial implementation phase and providing light touch support to managers so all areas of the service comply with the contract.

Safeguarding practice

  • Deliver training and coaching around safeguarding.
  • Support managers to make sure safeguarding practice is person-centred, focusing on supporting the person to be safe in a way they want.
  • Support managers when and how to escalate safeguarding concerns internally and within the local authority if concerns remain.

Quality Assurance

  • Work with managers to gather and analyse information.
  • Actively celebrate the impact of the work we do and identify areas to develop.
  • Plan, implement and review actions to remedy areas of development.

Knowledge, skills & experience

  • At least 4 years experience managing staff within advocacy services or services that support people with health and social care needs
  • Independent Advocacy Diploma preferably in IMCA and Care Act. Successfully completed the IAQ module on managing an advocacy service (or prepared to gain this within 6-12 months).
  • Extensive experience of non-instructed advocacy
  • Effective communication and coaching skills to help people reflect & develop.
  • Ability to motivate and develop a positive, honest and open team culture.
  • Experience in recruiting, TUPE, induction, appraisals and giving robust regular supervision and informal support including addressing performance issues.
  • Experience of analysing data and writing clear, concise reports.
  • Time management skills to make sure reporting and contract compliance is addressed within agreed timescales.
  • Problem-solving and decision-making skills.
  • Experience of building effective working relationships with a range of stakeholders, whilst not compromising on the independence of the service.
  • Experience of working with commissioners to agree contracts and making sure services comply with the contract within agreed timescales.
  • Experience of implementing services to minimise the negative impact on the people we support and our staff.
  • Excellent project management skills and experience.
  • Passionate about supporting people to have their voices heard, feel in control of decisions about their lives and have their rights upheld.
  • IT skills including database experience
  • A track record in supporting people to embed robust safeguarding policies that support a person in the most person-centred way possible.
  • Experience of building excellent working relationships and open communication with local safeguarding professionals, focused on supporting the person to be safe in a way they want.
  • An excellent understanding of national legislation and policy relating to adult safeguarding.
  • Excellent presentation skills.
  • Experience of planning, implementing and reviewing action to remedy areas of development.
  • An excellent knowledge of advocacy standards.
  • Extensive skills to manage change which inspires staff to work together to develop their practice.

Values and attributes: everyone at The Advocacy Project needs to show values and attributes which help us in our mission to give an outstanding service to the people we support and be an excellent place to work.

  • Be part of a team to make the organisation a great place to work.
  • Participate in personal & organisational development, including team meetings / training.
  • Continually look for evidence of strengths and areas of development. Be open to requesting and taking feedback to support your development. Ask for support if you don’t know the answer or need help in a particular area.
  • Contribute to organisational reporting and communications.
  • Keep to our policies, including health & safety, and risk regulations.
  • Work to our mission, vision, and values.
  • Carry out other projects and tasks as needed.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

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More about The Advocacy Project
The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Refreshed on: 19 October 2020
Closing date: 30 October 2020
Tags: Advocacy

The client requests no contact from agencies or media sales.

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