Deputy Manager - Young People

Deputy Manager, Young People
Fixby, Huddersfield
£24,842.54 - £28,770.62 (Depending on experience)
£1000 welcome bonus

Our client provides residential services for young people aged 16-25 years old. The young people they care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Their aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.

Their homes are always a hub of activity and energy where the young people can feel safe, and their staff enjoy coming to work. Your role will involve working alongside and being supported by a multi-disciplinary team including Nurses, Psychologists and Psychiatrists. You will support the Registered Manager, helping plan rotas for the staff, conducting monthly supervisions, and assisting the team with their learning and development ensuring all the relevant training and inductions are completed.

You will work with our young people to promote independence through support with education, household tasks and general life skills. You will also assist them with everyday life skills including shopping, building positive relationships, and going on holidays. They always encourage their young people and staff to bring their hobbies and knowledge into the home whether this be knitting, fitness, cooking or even singing so there is never a dull moment. Part of the role will be managing various levels of self-harm using a least restrictive approach, so you will require a high level of resilience and have a caring, compassionate nature. You will also update online care records and complete medication administration. In addition, you will be responsible for the general upkeep and tidiness of the home ensuring the young people live in homely environment.

You will work shifts over a 37.5 hour working week. The shift patterns are variable depending on the needs of the service with 2 days per week office based to support the management of the home. Care hour shifts consists of Earlie’s, Late’s and occasional sleep ins & nights when required with rota planning in advance, so flexibility is required.

The job is highly rewarding and excellent opportunity for an experienced Senior Support Worker to develop their career or an existing Deputy manager who wishes to develop their skills further in mental health.

Company Benefits

• A £1000 welcome bonus to all new starters
• A £100 bonus after completing 6-month probation
• Refer a Friend Scheme (Up to £1000 per referral)
• 30 days holiday (Rising to 35 days with service including bank holidays)
• Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
• Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships, online shopping discounts, free eye tests and various other benefits
• Paid Training & Induction
• Enhanced company pension
• Life Assurance (2 x annual salary)
• Free parking available and good direct transport links
• Enhanced maternity/paternity leave
• Paid Enhanced DBS check
• Cycle to work scheme
• Employee Assistance Programme/24-hour Counselling Service
• Regular social events and recognition schemes (Employee of the year awards, Summer & Christmas parties)

Essential requirements of a Deputy Manager

• Full UK Driving Licence & access to a vehicle for work purposes
• Previous experience working with young people with mental health needs
• A minimum of 12 months supervisory experience
• An understanding of CQC and/or Ofsted requirements
• Hold a Level 3 in Health and Social care or equivalent
• Flexibility to work a 7-day rota, completing early and late shift patterns alongside occasional sleep ins for which an additional payment is made.
• A compassionate personality, remaining calm, resilient, and understanding of the issues & challenges our young people face.

Fancy the challenge? Apply with them today!
Want to see what some of their young people and staff think? Please visit their website.

Additional Information

• You will work in a COVID secure environment as all their staff are required to be fully vaccinated by 11th November 2021.
• Please note that they do not accept CV’s and the application must be completed in full.
• Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
• They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
• They reserve the right to close the advert early, should they appoint a suitable candidate.

Operational Team Manager

AFC Band 7 £38,890 - £44,503 (pro rata)

Fixed Term September 2022

30/37 hours per week

Leeds

Ref: J268- B0447-21-4736

If you are an experienced operations manager passionate about improving the lives of others, we may have the opportunity for you!

An exciting fixed term or secondment opportunity has arisen for a colleague to join the Community Links LMWS team as acting Operational Team Manager covering maternity leave. The post is envisaged to last for 10 months. If you are a candidate internal to LMWS please refer to your organisation’s secondment policy as well as discussing with your line manager.

We are seeking a dynamic Operations Team Manager to assist in leading our friendly Leeds Mental Wellbeing Team.  With a proven track record in social care or supported housing service management, you will work creatively to ensure the smooth running and continual improvement of our services.

To be successful in this role, you will be proactive, an excellent communicator and willing to go the extra mile to ensure we deliver excellent services for our clients.

In return for your exceptional work you’ll receive a competitive salary and you'll be part of a growing, friendly and talented team. We are happy to be flexible on the hours for the right candidate.

If you think you can do a remarkable job for us and our partners we would love to hear from you. Please click here for further information and to apply.

For an informal chat about the role please contact Dan Kentley 

You will be joining Community Links, an award winning, leading mental health provider working across the region of Yorkshire and the Humber whose core values are: People, Integrity, Collaboration and Passion.

We aim for our workforce to reflect the diverse and exciting region we serve. We want you to have every opportunity to shine and show us your talents. Please let us know if there is anything we can do to make sure the assessment process works for you

Closing Date: 23:59 Sunday 7th November 2021

Interview date: 24th November 2021

Service Manager

We are seeking an organised Services Manager who is committed to person – centred working.

Position: Services Manager

Location: Cross Green, Leeds

Hours: 35 hours per week

Salary: £30,451 - £33,782 NJC Scale points 26-30, annual increment within the scale

Duration: Permanent

Benefits: 28 days plus 14 days Bank Holidays pro rata, Special Leave and Flexible Working Policies, Employee Assistance Scheme with Health Assured, Up to 5% match pension contributions, Free Parking, Bike Parking and 15-minute walk from city centre

Closing Date: 11th November

Interview Date: 18th November

The Role

The Service Manager will manage high quality services to Gypsy and Traveller individuals and their families across Leeds and West Yorkshire in accordance with the values of the organisation. You will act as Deputy Safeguarding lead and domestic violence lead and provide effective contract management across a portfolio of services, this currently includes; health, mental health, hate crime and criminal justice advocacy

Areas of responsibilities include:

• Team management and development
• Quality management
• Monitoring and project management
• Partnerships
• Campaigns, policy and research
• Safeguarding
• Fundraising
• General duties

Please note the organisation is now operating with desk space at the office available on a booking basis. It is anticipated the people will be returning to the offices and need suitable candidates to be able to travel to Leeds and across West Yorkshire as part of their regular week.

About You

As Contracts Manager, you will be able to encourage and inspire people to recognise and build on their own strengths, with a committed to person –centred working, with active listening and empathy.

You will be highly motivated and able to take responsibility for your own workload and that of your team with good awareness and practice around self-care and ability to model this as a leader.

You will have experience or an understanding of:

• Safeguarding to a manager level
• Advocacy principles and practice and delivering services with groups or individuals experiencing exclusion
• Working with vulnerable people
• Operational service management and development including policies and processes in relation to service delivery
• Managing staff, volunteers, student placements
• Relevant legislation and rights, for example in relation to housing, welfare, family, health, mental health, children and equalities
• Project management - including budget management
• Implementing safeguarding legislation and responsibilities in a senior role
• Managing risk within a service
• Change focused partnership working E A/I
• Developing and implementing recording, monitoring and evaluation

In return…

Work for the 2018 Winner of the GSK Impact Award that has an internal aim of excellence and sustainability to ensure all staff are cared for and valued. The charity is proud to be a Mindful Employer, Living Wage Employer and reflective organisation with an ongoing commitment to learning and development. With annual pay reviews, development, regular full staff training away days, team building day and a great benefits package, this truly is a great place to work and grow.

About the Organisation

The charity is a thriving community led organisation, delivering vital support and community development work with Gypsy and Traveller communities in Leeds and West Yorkshire.

You may also have experience in areas such as Services Manager, Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Volunteer Manager, Volunteer Management, Programme Manager, Service Delivery Manager, Well Being Service Manager, Adult Social Care, Advocacy, Safeguarding Manager, Community Outreach, Social Care, Mental Health Worker, Care, Care and Support, Recovery Worker, Community Support, Volunteer Manager, , Registered Manager, Registered Service Manager, Service Manager, Services Manager.

Department: Customer Journey

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for two Service Designers to join our Service Design team here at Citizens Advice.

Our team works to design and develop services that truly meet the needs of our service users.

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services

As a member of the service design team you’ll be involved in every stage of the design process. You’ll be:
●       working to understand user need and the strategic direction of the organisation
●       generating service concepts
●       planning and facilitating co-design workshops
●       actively prototyping and testing design ideas
 
You’ll need experience applying the service design process in a fast paced, iterative environment.

We’re interested in people who can see the bigger picture and also be able to get into the detail when needed. You will need to be able to communicate your thoughts and ideas well, both verbally and visually.

We are looking for someone who is enthusiastic about creating positive change and who will always be user focussed, collaborative, hardworking and open to learning new things.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Closing Date: 31st of October 2021 

Interview Date: TBC

Witness Service North - South Yorkshire

Department: Witness Service - National

Location: Barnsley Magistrates court

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

You’ve got experience of working in a regulated activity setting and are now looking for that next step up where you can use your enthusiasm and great ideas to lead a team to deliver an excellent service. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Registered Manager.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Right now, we’re looking for a Registered Manager to join our Trinity Street registered service in Batley Carr. Trinity Street is a nine bed service that supports people on their pathway to mental health recovery and rehabilitation. As well as being responsible for the operational management of the service, including service delivery within policies, procedures and quality standards, you’ll make sure we comply with relevant legislation. You’ll also manage team leaders and/or recovery workers and help the area manager to prepare and deliver business plans and budgets. Preparing the service for inspection visits to achieve an ‘Outstanding’ rating, managing contracts and risk, monitoring compliance and reviewing the services we deliver and implementing changes to improve them – you’ll do all of this, and more.

To succeed, you’ll need experience of contract management, plus the competency it takes to manage regulated activity and attain relevant qualifications as well as meet the standards required by CQC. A proven ability to develop business plans and manage budgets is important too, as is an up-to-date understanding of the recovery model and the ability to ensure the safe management and administration of medication. Outcome focused, with a collaborative and flexible approach, you're great at motivating and inspiring others, adept at managing conflicting priorities, negotiate with tact and diplomacy and have good investigation skills.

This is a permanent position requiring the post-holder to work 37.5 hours per week.

The salary for this post is £30,178.00 per annum.

For applicants who will work in or be expected to visit a CQC registered care home, you should be able to demonstrate that you are fully vaccinated against coronavirus (covid-19) or hold medical exemption.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

This is a rolling recruitment process shortlisted candidates will be interviewed as and when they apply.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Job Title: Retail Donation and Shop Distribution Centre Manager

Responsible to: Assistant Head of Retail

Hours of work 35 hours over seven days

Place of work Martin House Retail Hub and in the Community

Overall purpose of the role

To effectively support the Retail Shops with the delivery of stock, supplies and storage through a team of Staff and volunteers.  To actively arrange and support stock collections from Donors and corporate supporters, maintain these relationships. Achieve annual targets as agreed with the Assistant Head of Retail.  Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and duties

• To take day to day responsibility for the running of the Retail Hub and Donation Station, meeting targets and actively working towards increasing sales across Retail.
• Maintain physical condition of the Donation Station and Stock Storage by planning and implementing new design layouts, inspecting equipment and making sure repairs are done, where necessary.
• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To support the Retail Leadership Team with the day to day responsibility for the running of the Martin House Shops, through maintaining strong stock levels and safe storage actively work towards increasing sales.
• To ensure that any goods collected comply with the Trading Standards Regulations.
• To manage the day to day responsibility for the running of the retail van operation, managing the volunteer drivers to complete daily deliveries to shops and collections from Donors.
• To be responsible for the Martin House donation station operating on a daily basis from the Retail Hub to ensure all stock is dealt with effectively and gift aid achieved.
• To transport all donated stock to our Donation Station from our regular sources, Martin House Shed and ensure its correct safe storage
• To ensure and be responsible for the goods movement between the Retail Hub and the Martin House shops. This includes both new and donated stock, as well as supplies such as stationery and photocopying, wrapping materials and Christmas cards.
• To actively recruit, support, train and manage volunteers providing supervision to ensure they work within their defined role and that there is sufficient cover throughout the week.
• To manage voluntary van drivers and drivers’ mates and ensure they are appropriately trained in any given task.
• To cover the adjoining Furniture showroom for holidays and busy times
• To take responsibility for ensuring health, safety and security of staff, volunteers and Retail Hub premises. 
• To inform Assistant Head of Retail of any complaints, accidents or untoward occurrences in the warehouse. 
• To be the keyholder of the Retail Hub and ensure security of the premises.
• To ensure daily vehicle checks are carried out by the van drivers.
• To ensure all drivers, staff and volunteers wear provided PPE i.e. safety shoes and fluorescent jacket whilst on duty.
• To report any information regarding driving accidents, incidents, offences or cautions from the team to the Assistant Head of Retail.
• To ensure all Martin House vehicles are kept clean and tidy.
• To be responsible for moving goods between the Donation Centre, Shops and Customer’s home through arranged deliveries, including new and donated stock.
• To work with the local community to ensure a continuous flow of good quality stock. To ensure a robust rotation and storage of stock in a safe manner. 
• To work alongside the eBay Team to ensure all High value or unusual Donations are seen to maximise the Retail Income.
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
• To support the Fundraising Department by promoting events and the lottery in the local community and train staff and volunteers to do the same.
• Any other duties as may be reasonably required.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Care Coordinator

AFC Band 6 £31,365 - £37,890

37 Hours per week

Fixed-term Contract till December 2022

Leeds

Ref: INSHV675176

Are you an enthusiastic individual who is passionate about the provision of exceptional support for people who have mental health issues or a dual diagnosis?

We are looking for a creative and empathetic individual to be responsible for working in partnership with members of the Recovery Centres network and city-wide Rehabilitation Pathway.

The Recovery centre is a multidisciplinary and multi-agency service made up of staff members from LYPFT, Community Links, Leeds Mind and Touchstone. The remit of the service is to provide coordinated care and interventions to service users within the inpatient rehabilitation and recovery units and to support their transition into the community.

As an experienced leader you will co-ordinate the care of service users from admission to the inpatient service, into the community and through the discharge.

In return for your exceptional work you’ll receive a competitive salary and you'll be part of a friendly and talented team.

If you think you can do a remarkable job for us, then we’d love to hear from you. 

You will be joining Community Links, an award winning, leading mental health provider working across the region of Yorkshire and the Humber whose core values are: behaving with integrity, embracing individuality, valuing people, taking pride in what we do, and achieving excellence.

Closing Date Sunday 7th November 2021

Interviews to be held on 22nd November 2021

Job Title Regional Fundraiser, North and East Yorkshire

Responsible to Regional Fundraising Team Manager

Hours of work 35 hours per week, including some evening and weekend work

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract Full Time, permanent

Overall purpose of the role

• To be the point of contact for those fundraising across the area in support of Martin House, with the responsibility for developing, delivering and sustaining a network of individual, corporate, groups & associations, and fundraising supporter groups across North & East Yorkshire
• Recruit, manage and motivate Community Ambassadors and volunteers to successfully grow income and widen awareness of hospice services
• Contribute to an operational plan by liaising with the wider fundraising team to raise the Martin House profile across North & East Yorkshire, engaging with existing and new supporters to raise income

Tasks and duties

• Generate local income from North & East Yorkshire, maximising networking opportunities in order to grow and sustain individual, corporate and group support.
• Actively network within North & East Yorkshire, maintaining and building up contacts
• Represent Martin House at events and cheque presentations as well as utilising the Community Ambassadors.
• To be responsible for achieving agreed fundraising targets through support and cultivation of both existing and new volunteers, Friends Groups, individual supporters, low level corporate partners, In memory giving and supporter led events
• To support and grow Friends Groups across North & East Yorkshire
• Engage with and give talks to community groups, pubs, clubs, educational establishments and faith groups with the aim of securing their financial support.
• Contribute to an operational plan to raise the profile of Martin House and increase income across North & East Yorkshire
• Build and maintain links with care team colleagues in order to be able to support Martin House families, bereaved and current, should they wish to fundraise.
• Communicate effectively with supporters, utilising the database to record activity and respond promptly to donors to thank them for their support.
• Hold each member of the team in positive regard and foster a culture of respect and consideration between all staff.
• There will be some degree of overlap with other fundraising areas which will require a high degree of flexibility and team work.
• Carry out any other duties as may reasonably be required by the Head of Fundraising or Director of Income Generation.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an (INSERT LEVEL OF DBS AND BARRING) via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Job Title IT Business Analyst

Responsible to Head of IT/Digital

Hours of work 35

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract               Full Time, Permanent

Overall purpose of the role

• Working within the IT team, the primary role is to facilitate business investigation to support business change initiatives and act as a conduit between the business and IT delivery partners.
• To review existing line of business applications and provide a roadmap, plan and implementation for digital transformation to transform the Martin House traditional analogue business into a digitally enabled one
• To play a lead role in the deployment of Microsoft 365 and to leverage business improvements from MS365
• To ensure applications are secured and all measures are taken to eliminate security threats
• To digitally upskill our workforce and support the implementation of new systems within the business
• Management of the ICT trainer and administrator

Tasks and duties

ICT – Digital Innovation, applications and IT business projects

• Working with the business to identify inefficient processes, new opportunities and areas for improvement
• Management of ICT trainer and administrator
• Create new value through the smart use of digital tools, platforms, technologies, services, and processes
• To drive growth and business system renewal with digital platforms
• Be a digital evangelist, championing the use of digital technology and practices
• Collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
• Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources
• To review all legacy systems and produce a roadmap and implementation plan for digital change
• To lead on the implementation of Microsoft 365, utilising and leveraging the product to improve the business efficiency
• Develop and maintain and ensure compliance with all corporate and operational policies related to digital inclusion, its development and delivery particularly those related to information governance and GDPR
• To promote, train and digitally upskill our users in the use of new products
• Implementation of various ICT projects and efficient handover of support to the support team
• Provision of technical and user support to staff having ICT issues when necessary
• To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Be expected to work outside normal office hours from time to time as the demands of the post and emergencies dictate.
• Assist with the preparation of the teams ICT operational plan
• Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
• Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
• Assist with monitoring and review of system performance and the production of relevant report and statistics.
• To design and develop reports, user training and provision of support.
• To attend ICT meetings and keep abreast of ICT developments.
• Provide support, and cover for the Head of IT/Digital.

Other

• Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.

• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them.  You may therefore be asked to help in other areas as required.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Job Title                          IT Support Technician

Responsible to IT Senior Engineer

Hours of work 35

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract Permanent, Full Time

Overall purpose of the role

• To provide ICT support for both current and future ICT systems.
• To maintain our existing Hardware and Software to agreed standards.
• To develop and deliver ICT training for all staff to digitally upskill our workforce

Tasks and duties

ICT – Support, Maintenance, Training & Security

•  Provision of technical and user support to staff having ICT issues.
• Assist in the implementation of various ICT projects.
• Deploy end user devices and associated peripherals including new installations, upgrades and the redeployment of existing equipment, including maintenance of ICT stock.
• Provide and maintain updates to the IT infrastructure and end user devices.
• Install and configure operating systems and software to agreed standards.
• Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
• Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
• Assist with monitoring and review of system performance and the production of relevant report and statistics.
• Assist in the management of the internal telephone system.
• Undertake display screen equipment assessments for staff as required.
• To assist with the development of the website.
• To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems to design and develop reports, user training and provision of support.
• Support of the Media systems, such as Smart TV, Xbox, PlayStation and associated Media systems
• To attend ICT meetings and keep abreast of ICT developments.
• Assist with IG Governance policies and procedures and to ensure compliance as directed.
• Provide support, and cover for the Head of IT/Digital.

Other

• Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.

• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them.  You may therefore be asked to help in other areas as required

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an (INSERT LEVEL OF DBS AND BARRING) via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Database Administrator

Responsible to:Individual Giving Manager

Hours of Work: 35 hours per week

Place of Work:Martin House and in the Community

Overall Purpose of Role:

Supporting the database team to process all fundraising income

Work closely with Finance & Fundraising on a day to day basis ensuring that both departments get the required information

Being responsible for all different types of administration tasks within the database team.

Tasks and Duties:

Income Processing

• Use the fundraising database (ThankQ) to support input of all fundraising income
• Ensure all activity and correspondence is recorded accurately on ThankQ, Azurri and Mstore.
• Prepare batches of transactions for fundraising income as required for banking
• Work closely with the database team to ensure end of month figures can be reported on in a timely manner.
• Deal with any problems arising e.g. cheques returned by bank, insufficient payment, queries from correspondence, discrepancies in amount deposited into bank
• Create invoices and take payments for conferences etc
• Process online donations by Worldpay and Paypal
• Liaise with colleagues in fundraising & finance to ensure accuracy and consistency recording income on the database
• Process donations from bank statements including standing orders, direct debits,

General

• Demonstrate a high degree of flexibility and team work as there will be some overlap with other departments and wider organisational need.

• Hold each member of the team in positive regard and foster a culture of respect and consideration between all staff.
• Carry out any other duties as may reasonably be required by the Individual Giving Manager
• Positively promote the work of Martin House with all supporters either by email, letter or phone.
• Being aware of events organised by wider team & identifying need to set up new codes to enable reports to be produced. 

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a basic DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate