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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in Shropshire, Telford & Wrekin. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.
Benefits
- 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
- 5% employer pension & minimum 3% employee contribution
- Salary sacrifices pension scheme
- Separate Life Assurance Cover (equivalent of two times your annual salary)
- Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
- 24/7 Employee Assistance programme
- Access to remote counselling service
- Paid Disability Leave
- Paid compassionate Leave
- Home Working Allowance
Support with continuous professional development
Access to Clifton Strengths Coaching for development
Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; MIDNIGHT 8 December 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
We look forward to hearing from you.
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
We’re excited to be partnering with Consumers International to source an interim Communications Specialist for 2-3 months whilst they seek to fill a longer term contract.
We require a proactive, strategic thinker who can help tell their story to the world. If you’re a natural storyteller with strong digital writing skills, content execution and strategy experience, and a solid understanding of working in or with the charity or public sector, this could be the role for you.
The Role:
As Communications Specialist, you’ll support the delivery of strategic communications across digital, social, and campaign channels – helping shape global narratives and raise the visibility of key research, tools, and events. You’ll bring a collaborative mindset, creative energy, and a sharp eye for detail, with a particular flair for digital content and project coordination.
About You:
You’ll bring:
- Established communications experience, preferably in the charity, government or international development sector
- A strong track record in digital content creation and audience-focused storytelling
- Demonstrable experience in supporting events, research launches or campaign rollouts
- Excellent project management and coordination skills
- Strong stakeholder communication, both internally and externally
- Experience mapping audiences and designing targeted messaging strategies
- A good eye for design and understanding of visual identity
Quick facts:
- Remote role, with a strong preference for monthly meetups at the London office. If you enjoy being in the office, then you can be in the London office more.
- 2-3 months but potential to apply for longer contract
- £32,000–£35,000 depending on experience
- Interviews held on a rolling basis – early applications encouraged.
Applications for the Communications Specialist will be reviewed on a rolling basis. For more information, please apply now!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you live in the Kent, Sussex or Surrey area, have excellent local knowledge and the enthusiasm to build a fundraising patch?
We’re launching a brand-new role focused on developing and nurturing meaningful relationships with new supporters. If you love connecting with people and want to make a difference for people affected by breast cancer, we’d love to hear from you.
Initially offered as an 18-month contract (with the potential to become permanent), this position will play a key part in an exciting pilot programme designed to grow long-term income through a new, locally based relationship fundraising team.
The successful candidate will have the chance to work on a large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million. You’ll work directly with passionate colleagues across Asda stores in your region – driving new fundraising initiatives, inspiring communities and celebrating the incredible generosity of supporters.
This is your chance to build powerful local connections with new supporters – individuals, clubs and societies, and local businesses – and help develop a thriving network of people that share our mission.
About you
With good community fundraising experience, you bring enthusiasm, strong communication skills and a genuine interest in people and relationship building.
You’re proactive, organised and adaptable with a positive approach to trying new things. A natural collaborator, you have a flexible approach to your work and thrive in a busy environment.
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch which have delivered income in both the short and long term. Your approach to supporter stewardship is best in class and you've proven that you can take the initiative to make ideas happen.
Alongside these skills and your previous experience, you have the passion that will help grow engagement and income in your region.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in the Kent, Sussex, or Surrey area. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London office.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Tuesday 11 November 9am
Interview date 19, 20 November 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re excited to be partnering with Consumers International, a high-impact, international non-profit working at the forefront of social innovation, consumer rights and global policy. This is a fantastic opportunity for a Communications Specialist – a proactive, strategic thinker who can help tell their story to the world. If you’re a natural storyteller with strong digital writing skills, content execution and strategy experience, and a solid understanding of working in or with the charity or public sector, this could be the role for you.
The Role:
As Communications Specialist, you’ll support the delivery of strategic communications across digital, social, and campaign channels – helping shape global narratives and raise the visibility of key research, tools, and events. You’ll bring a collaborative mindset, creative energy, and a sharp eye for detail, with a particular flair for digital content and project coordination.
About You:
You’ll bring:
- Established communications experience, preferably in the charity, government or international development sector
- A strong track record in digital content creation and audience-focused storytelling
- Demonstrable experience in supporting events, research launches or campaign rollouts
- Excellent project management and coordination skills
- Strong stakeholder communication, both internally and externally
- Experience mapping audiences and designing targeted messaging strategies
- A good eye for design and understanding of visual identity
? Quick facts:
- Remote role, with a strong preference for monthly meetups at the London office. If you enjoy being in the office, then you can be in the London office more.
- 2-year fixed term, with strong potential to become permanent
- £32,000–£35,000 depending on experience
- ? Interviews held on a rolling basis – early applications encouraged.
Applications for the Communications Specialist will be reviewed on a rolling basis. For more information, please apply now!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community.
You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values.
This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow.
Core Responsibilities
1. Hosted Partner Onboarding and Development
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Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems.
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Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities.
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Ensure all onboarding documentation, contracts, and systems are completed accurately.
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Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation.
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Track onboarding milestones and ensure timely transitions from application to full hosting.
2. Hosted Partner Journey Development
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Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal.
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Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services.
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Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values.
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Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows.
3. Partner Communication and Engagement
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Maintain consistent, high-quality communication with partners throughout the onboarding and early development process.
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Ensure partners have access to the right guidance, templates, and training resources.
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Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement.
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Contribute to the Project Hosting Bulletin and updates for new HPs.
4. Documentation, SOPs, and Training
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Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management.
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Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes.
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Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle.
5. Risk Identification and Escalation
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Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks.
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Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation
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Maintain accurate documentation of risk assessments and onboarding decisions.
6. Collaboration and Service Improvement
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Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs.
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Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems.
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Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience.
7. Growth and Learning Areas (Development Focus)
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Develop leadership in onboarding design and service improvement.
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Contribute to testing and adoption of HOSTHub features that enhance the HP journey.
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Support the Partnerships Circle in developing standardised partner support materials.
Required Experience
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3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment.
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Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners.
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Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts.
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2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data.
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Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically.
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Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency.
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Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences.
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Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously.
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Experience handling compliance checks, screening, or due diligence processes is highly desirable.
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Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
We are looking for an experienced and passionate Research & Operations Manager to work as part of our Fundraising Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants and Partnerships.
Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Corporate Partnerships have launched several exciting partnerships across both charities and that portfolio and team continue to grow.
How you will make a difference
We are looking for a Research and Operations Manager to join our passionate fundraising team. You will play a pivotal role in driving high-value fundraising outcomes across Rethink Mental Illness and Mental Health UK by delivering a strategic, insight-led approach to prospect research and portfolio management.
Managing the Senior Philanthropy and Research Officer you will oversee the identification, qualification and prioritisation of prospects across Philanthropy, Trusts & Grants and Corporate Partnerships. You will lead on due diligence processes, prospect pipeline management, connection mapping and the development of systems and tools that enable data-driven decision-making. Working closely with senior fundraisers and the Interim Head of Trusts and Philanthropy, you will ensure teams have the intelligence and insights needed to build strong, meaningful donor relationships.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where everyone and every community thrives. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.
Do you believe in the power of social prescribing to create more connected, resilient, and thriving communities?
Are you an experienced project manager who is passionate about collaboration, inclusion and skilled at demonstrating impact?
Community Action Redbridge is looking for a Project Manager to lead our Connected Communities Project, a successful social prescribing initiative that helps people build resilience, reduce loneliness, and connect with the support they need to improve their wellbeing.
In this pivotal role, you’ll lead the day-to-day delivery and ongoing development of the project, guiding and supporting a small, dedicated team. Working in close partnership with voluntary and community organisations, the NHS, and other local agencies, you’ll help strengthen Redbridge’s community support infrastructure. You’ll champion person-led, strengths-based approaches, ensuring our work remains inclusive, responsive, and firmly grounded in what truly matters to the people we support.
We’re looking for someone who is organised, compassionate, and skilled in partnership working; confident in leading teams and managing projects; adept at maintaining and developing project systems and processes and committed to tackling inequalities and promoting wellbeing across diverse communities.
Prior experience in social prescribing, project coordination, or health and wellbeing initiatives will be especially valued.
This role is offered on a hybrid basis, with a requirement to work three days per week in our Gants Hill office.
What it’s like to work at Community Action Redbridge
We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do.
We offer some great benefits including 28 days annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.
How to apply
Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):
1. Please tell us about a community-based project, activity, or initiative you have been involved in that supported people’s wellbeing, independence, or connectedness. What approach did you take to make sure it was inclusive and person-led, and how did you help shape or measure the difference it made?
2. This role involves coordinating multiple workstreams and partners to deliver a complex, evolving project. Can you share an example of a time when you had to balance different priorities, organise people or activities, and keep things on track to achieve positive results? Please include the tools or systems you used to manage the work, how you maintained progress, and how you addressed any challenges along the way.
3. The Connected Communities Project, which includes the Community Connectors (previously known as Social Prescribing Advisers) is rooted in collaboration and partnership. Please describe a time you built or strengthened relationships with community organisations, local groups, or other stakeholders to achieve shared goals. What helped make that partnership effective, and what did you learn from the experience?
4. Community Action Redbridge’s work is driven by values of social justice, equity, and community-led change. What do these values mean to you personally, and how would you bring them into your approach as a leader within the Connected Communities Project? You might want to reflect on how you’ve championed fairness, inclusion, or empowerment in your past work or life experience.
We will be reviewing applications and interviewing candidates on a rolling basis, so early applications are encouraged.
The client requests no contact from agencies or media sales.
Role Summary
The Conduit Foundation harnesses the power of convening, collaboration, and catalytic funding to advance innovative solutions to the world’s most pressing social and environmental challenges. We are in rapid start-up mode, having recently begun accepting our first grants and moving quickly to build our operating model. This is a pivotal moment for the Foundation: we are ready to translate our mission and vision into a fully functioning philanthropic engine.
This will be the first full-time hire into the Foundation, working hand-in-hand with the Board of Trustees and the Chief Impact Officer to operationalise our mission, establish systems and processes, and set the stage for ambitious, high-impact fundraising, grant management, programme delivery, and partnership development.
Key Responsibilities
1. Strategy & Leadership
Translate the Conduit executive leadership and Foundation Board’s vision into actionable plans and measurable outcomes.
Collaborate with The Conduit’s Impact team to integrate Foundation initiatives into broader Conduit strategy.
Identify and cultivate opportunities for funding, partnerships, and programme innovation.
2. Grants Management
Oversee the full grant cycle – from prospecting to evaluation - managing relationships, projects and budgets.
Ensure all grant activities meet legal, regulatory, and ethical standards, including England & Wales charity compliance.
Develop robust processes for impact measurement and reporting.
3. Board Development & Governance
Strengthen the governance set up, bolstering policies and procedures to establish best practice and managing legal and regulatory requirements for the Foundation.
Serve as the principal contact for the Board of Trustees, preparing materials, facilitating meetings and owning resulting actions.
Support recruitment, onboarding, and ongoing engagement of Trustees.
Advise the Board on trends and opportunities in philanthropy and social impact.
4. Fundraising & Corporate Engagement
Build and maintain relationships with corporate, institutional, and high-net-worth partners.
Identify and secure grants from funders that align with Foundation strategic priorities.
5. Programme Design & Delivery
Lead the design, launch, and management of the Foundation’s first in-house programmes.
Ensure programmes are innovative, impactful, and aligned with strategic priorities.
Set up systems for monitoring, learning, and continuous improvement.
6. Organisational Integration
Manage the relationship between the Foundation, Conduit Holdco, and The Conduit Club London.
Foster a culture of alignment, transparency, and shared mission across entities.
Skills & Experience
· 8–10 years of proven, hands-on execution experience in the UK charity sector, including setting up and implementing systems.
· Track record of delivering complex projects from start to finish with excellence and attention to detail.
· Strong experience and expertise in grants management, board engagement and governance.
· Proven success in fundraising from corporates, trusts, foundations, and major donors.
· Experience designing and delivering impactful programmes.
· Excellent relationship building skills with experience engaging senior stakeholders.
· Understanding of UK charity law and charitable governance.
Desirable
· International or multi-stakeholder environment experience.
· Experience of a growing charity.
· Formal charity governance or legal training.
Personal Attributes
· Ambitious and eager to grow into a senior leadership position.
· Entrepreneurial, proactive, and solutions oriented.
· Highly organised, with strong attention to detail.
· Able to thrive in a fast-paced, start-up environment.
· Committed to equity, diversity, and inclusion.
· Passionate about social and environmental change.
Key Competencies
· Communication
· Teamwork
· Solutions Focused
· Compassionate
· Creativity & Innovation
The client requests no contact from agencies or media sales.
About Malaria No More UK
We exist to end malaria, together. Malaria is preventable and treatable — yet a child still dies every minute from this disease. At Malaria No More UK, we refuse to accept this.
Through targeted influencing communications, bold partnerships and political advocacy, we mobilise the leadership, funding and innovation needed to end malaria in our lifetimes.
We work to protect G7 ODA budgets for malaria and unlock new financing opportunities that accelerate progress toward a malaria-free world.
We specialise in generating high-impact communications that amplify the voices of scientists, economists, celebrity ambassadors, African business leaders, creators and those on the front lines of the fight against malaria. Together, we make malaria impossible to ignore.
At a time of uncertainty for international development and malaria financing, this work has never been more vital. The future of the malaria fight is being shaped now — and with the right leadership, creativity and advocacy, we can secure the investment needed to end malaria in our lifetime, saving lives and unlocking billions in shared growth and prosperity.
The Role
The Senior Digital and Content Manager leads the development and delivery of Malaria No More UK’s digital content strategy — shaping how we inspire action, influence decision-makers and elevate diverse voices to drive progress against malaria.
This is a pivotal role at a pivotal moment. You’ll design and deliver a digital engagement strategy that advances our advocacy and policy change goals, responds to the fast-moving communications landscape, and builds understanding, belief and momentum for investing in the fight to end malaria.
Combining strategic thinking, creative storytelling and digital innovation, you’ll position Malaria No More UK as a bold, credible and solutions-focused voice in the global malaria fight. Managing one staff member (Digital Engagement Officer), you’ll collaborate across the organisation to ensure our digital strategy delivers measurable influence and impact — while staying true to our brand voice: togetherness, momentum and possibility.
The average day in this role will be changeable, so being flexible and good under pressure is essential. From crafting last minute social storytelling posts, to overseeing creative content work being developed, looking ahead to create strategic plans for major events and campaigns coming up, to feeding back on creative work and liaising with multiple partners for sign off. It is a fast-paced role that requires a can-do approach.
Key Responsibilities
Strategic Leadership
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Lead the development and execution of Malaria No More UK’s digital content strategy, aligning it with organisational priorities and malaria advocacy goals.
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Build digital capability across the organization.
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Shape a cohesive digital narrative that brings together science, economics, innovation and lived experience, highlighting the people and ideas driving progress against malaria.
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Position Malaria No More UK’s digital storytelling to make a compelling case for investment: to end malaria in our lifetime, save lives and unlock billions in shared growth and prosperity.
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Develop digital strategies that turn uncertainty in malaria financing into opportunities for leadership, influence and renewed commitment.
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Define objectives and KPIs for digital engagement, measuring reach, influence and impact across key audiences and contributing to internal and funder reporting.
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Actively contributes to strategy development across international and UK campaigns, championing the role of digital communications and ensuring creative, impactful approaches are integrated from the outset.
Content Creation, Storytelling and Publishing
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Help drive the creation of powerful, multi-channel content that communicates urgency, possibility and impact, ensuring every story moves audiences to act.
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Collaborating with colleagues to work with scientists, celebrity ambassadors, economists, African business leaders, people with lived experience and creators to share diverse, authentic stories that reinforce the case for investment in ending malaria.
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Oversee the content calendar, ensuring effective planning and delivery across overlapping communication priorities.
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Act as the interface between colleagues writing reports and publications, and the Digital Engagement Officer and designer — ensuring best practice in publishing and digital production.
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Work with creative agencies and partners to produce digital content that supports major advocacy and policy milestones.
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Uphold Malaria No More UK’s brand voice and values, ensuring inclusivity, dignity and authenticity in all communications.
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Oversee the organisation’s three brand websites and various campaign sites, including content, performance, and maintenance.
Collaboration and Leadership
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Manage and mentor the Digital Engagement Officer, fostering creativity, learning and professional growth.
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Manage freelance designers and video editors to deliver high-quality digital assets.
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Along with the Head of Ambassador Relations & Creative Partnerships, build and maintain relationships with digital influencers, media partners and creative collaborators in the malaria and development space.
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Actively collaborate across teams, ensuring alignment between digital activity, policy priorities and fundraising opportunities.
Innovation and Insight
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Stay ahead of emerging digital trends, tools and technologies — including AI — that can amplify influence and advocacy impact.
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Use data and audience insights to refine approaches and inform decision-making.
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Champion ethical, inclusive and human-centred storytelling that reflects the strength, innovation and leadership of those driving the malaria fight.
Experience, Knowledge and Skills
We’re looking for a creative digital strategist who can turn ideas into impact. Someone who combines sharp technical know-how with a flair for storytelling, collaboration and purpose-driven campaigning.
Essential
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Proven experience leading digital communications and content strategies across multiple platforms to deliver measurable impact.
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Strong ability to translate complex issues into engaging, shareable content tailored to diverse audiences.
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Demonstrated success managing digital campaigns that drive awareness, engagement and action.
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Experience working collaboratively within multi-disciplinary or cross-regional teams, aligning digital outputs with advocacy and fundraising goals.
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Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines.
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Strong understanding of analytics, SEO and social insights, using data to refine and optimise performance.
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Outstanding written and verbal communication skills, with attention to detail and brand consistency.
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Commitment to building internal digital capability and confidence across teams.
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Experience mentoring, managing or supporting staff and creative partners.
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Experience managing and updating websites.
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Experience in overseeing and potentially delivering paid digital advertising campaigns
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Expertise and enthusiasm for social media storytelling and channels
Desirable
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Experience working within international development, global health or advocacy contexts.
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Familiarity with paid media, digital advertising or content partnerships.
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Understanding of accessibility standards and inclusive design principles.
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Experience supporting colleagues’ professional development in digital communications.
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Working knowledge of CRM systems (e.g. Salesforce) and digital reporting tools (e.g. Google Analytics, Sprout Social).
MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More.
Candidates from historically marginalised or underrepresented backgrounds are encouraged to apply.
This job description is not exhaustive and may be amended over time in consultation with the Head
Staff benefits include:
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10% employer pension contributions
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28 days’ annual leave plus national holidays
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Additional days off over the Christmas to New Year period when the office is closed
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Professional training & qualification subsidy
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The opportunity to lead digital storytelling and engagement that influences the global malaria fight
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A collaborative, creative and mission-driven team culture.
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Opportunities for international travel, learning, development and global collaboration
To bring unifying and impactful communications, campaigns and partnerships to drive advocacy to end malaria for good.
The client requests no contact from agencies or media sales.
Head of Alumni & Supporter Relations (Programmes & Products)
University College London
London, UK
Salary range of £68,284 - £76,244 pa plus excellent benefits
Since our founding, we have always done things differently. Our diverse and global community of world-class academics, staff, students and alumni have the freedom and courage to challenge, question and think differently. We continuously break boundaries and develop solutions to real world problems.
In 2020, we closed one of the most successful fundraising campaigns in the UK’s higher education sector, which raised £624M and galvanised our community. We have undertaken a strategic review of our programmes and are investing significantly in our team to deliver on the roadmap ahead. We have created 2 new roles to continue leading key alumni engagement initiatives at UCL. This is an incredibly exciting time to join us as we plan for UCL’s biggest ever fundraising and engagement campaign, launching in our bicentenary year, 2026.
In addition to a mature Regions team, we have created two further pillars – one to build stronger bridges across our Faculties and the other to develop and deliver a cohesive plan of engagement Programmes & Products for our alumni community. We are now looking for two inspiring leaders to motivate newly formed teams of talented, creative and inspiring alumni engagement professionals who keep our 470,000+ alumni in 190 countries engaged and active within the global community. You will both be responsible for the design and delivery of gold-standard alumni engagement programmes and experiences, thinking through how UCL shows up for our alumni, and how alumni can show up for UCL.
As the Head of Alumni & Supporter Relations (Programmes & Products), you will lead a team of creative practitioners who are designing programmes and building products that speak to alumni of all ages and stages of their lives and engagement with UCL. Your team will work closely with the Regions and Faculties teams, to gain insights and feedback and inform future programming and products. You and your team will also work closely with our fundraisers, developing strategies and tactics to encourage volunteerism, advocacy and philanthropy in support of UCL.
For this role, we are seeking a creative marketing and engagement specialist – someone who has developed strategies to increase engagement across a wide spectrum of constituents. A higher education / alumni relations background is helpful, however we’d also welcome hearing from specialists from within the membership, brand loyalty and customer experience arenas.
The strength you bring in building relationships, and your highly developed interpersonal skills and entrepreneurial spirit will underpin your success. There are opportunities to build new programmes and initiatives, and it will be important that you are energised by the idea of exploring and developing “the new” and the opportunity to establish a best-in-class alumni engagement programme.
We are a team of passionate individuals who work together to achieve remarkable things with a global impact. Our people really are our greatest asset and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets. We also prioritise work-life balance and offer agile working and flexibility around working hours. We are happy to receive part-time applications for all of our job opportunities, and can consider a 0.8FTE working pattern for this role. And we particularly welcome applications from candidates who are likely to be underrepresented in UCL’s workforce.
If you’re interested in hearing more, please contact our recruitment partner at Richmond Associates on +44 (0)20 3617 9240 or you can download further details from their website.
Closing date for applications is midnight of Wednesday, 19 November 2025
Position: Head of Service Development
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Development team are responsible for: UK-wide service development and experience design, community development
Our Head of Service Development will be:
- leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy. And also working alongside our Digital Services Product Manager on all of our digital services.
- overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
- ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
- Developing and managing our service development roadmap.
- With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.
We’re looking for:
- significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
- ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
- experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
- experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
- substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
- Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work, and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our benefits include:
- Excellent pension scheme (up to 12% employer contribution)
- Private medical insurance, life assurance, dental insurance, healthcare cash plan (via salary sacrifice), eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (starting at 25 days)
- Flexible working arrangements
The Role
What will I be doing?
As Project Officer, Workforce Partnerships, you’ll be part of the Education and Workforce team, supporting our mission to build a strong, diverse physics workforce for the future. Your work will help leverage our evidence and insights to identify and develop institutional partnerships through which we can deliver sustainable impact against our Skills priorities.
You will also take a lead in celebrating the crucial role of physics-related technical talent in the workplace through operational administration of our flagship Technical Skills Awards.
You’ll support the delivery of projects, working closely with colleagues across the organisation, IOP Members and external stakeholders.
Projects and activities you may work on include:
- Supporting stakeholder mapping and engagement activities to drive impactful new partnership development.
- Helping to design and deliver workshops, events and engagement campaigns. As an example, this could include supporting the development of case studies, and digital and print collateral, to raise the awareness and visibility of physics-related routes to employment.
- Leading the annual cycle of delivery, administration and operation of the IOP’s Technical Skills Awards.
- Supporting the management of project processes including bids, contracts, MOUs, budgets and reporting.
Who will I work with?
- Manager, Workforce Partnerships (line manager)
- Colleagues across the Education and Workforce team, as well as others in Policy and Public Affairs, Science, Business and Data Insights, Communications and Marketing, Public Engagement, and Membership and Inclusion.
- Members, employers and other key stakeholders in the education, social mobility, training and skills landscape.
What skills and experience do I need?
Essential:
- Project management, programme and events administration, with the ability to effectively manage multiple workstreams.
- Experience writing and maintaining accurate documentation, including reporting for senior boards and committees.
- Experience of developing partnerships with expertise in stakeholder management and engagement to drive organisational profile and influence.
- Strong communication skills with the ability to tailor communications to a diverse range of audiences through face to face, written and digital methods.
Nice to have:
- Familiarity with cross-functional collaboration, supporting alignment across diverse teams and disciplines
- Knowledge of, or willingness to build, domain knowledge of skills stakeholder audiences
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
Application
Please include a cover letter stating how you meet the person specification and a copy of your CV.
Why should I want to work at the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
About the role
We’re looking for a hands-on senior infrastructure and security manager to lead and manage Breast Cancer Now’s IT infrastructure and security operations.
This is a delivery focused role where you’ll take responsibility for building, configuring and maintaining infrastructure while also implementing and managing security governance controls. You’ll ensure our systems are resilient, secure and aligned with frameworks such as Cyber Essentials Plus and NCSC guidance.
You’ll be responsible for migrating systems from on-premises to Microsoft Azure, modernising our infrastructure to ensure it is secure, scalable and cost-efficient. Alongside this transformation, you’ll manage day-to-day infrastructure and security operations across our hybrid environment.
In addition, you’ll also take ownership for the delivery of key governance activities including risk assessments, audits, compliance checks, vulnerability management and cyber incident response.
Working closely with the Head of IT, you’ll support the development of long-term plans while taking full ownership of technical delivery. You’ll mentor and guide engineers, but remain fully embedded in the hands-on work needed to build and maintain secure, high-quality infrastructure services.
About you
You’ll be an experienced infrastructure professional with strong hands-on expertise in designing, implementing and managing:
- Microsoft Azure (IaaS, PaaS, networking, storage, compute, security and monitoring)
- Networking technologies (firewalls, VPNs, LAN/WAN, DNS/DHCP, TCP/IP, virtualisation)
- Enterprise security tools (SIEM, endpoint protection, vulnerability management, XDR, MDM, IDPS)
- Backup, replication and disaster recovery solutions
- Microsoft services such as Windows Server, Intune, Autopilot, Entra ID, Defender, Exchange and SharePoint
You’ll have proven experience of building infrastructure solutions end-to-end, delivering transformation projects, and maintaining secure, resilient and cost-efficient environments.
You’ll be confident working with security governance frameworks, with direct experience putting in place the day-to-day processes, controls and compliance activities needed to keep an organisation secure.
Alongside your technical skills, you’ll bring strong leadership and communication, with the ability to mentor colleagues, collaborate with stakeholders, and explain technical concepts clearly to non-technical audiences.
If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London, Shefflied or Cardiff office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Monday 10 November 2025 at 9am
Interview date Week commencing 10th November
We reserve the right to close this advert early. Therefore, to avoid disappointment, please submit your application as soon as possible, if you’re interested in this opportunity.
Salesforce Administrator and Analyst
We are looking for a proactive and detail-oriented Salesforce Administrator and Analyst to join the IPS Grow team.
If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!
Position: IPS Grow - Salesforce Administrator and Analyst
Location: London/hybrid
Hours: Full-time
Salary: £39,000
Contract: Fixed Term Contract to 2029
Closing date for applications: Monday 10 November at 9am
First round interviews: Monday 17 November 2025
Second round interviews: Wednesday 26 November 2025
The Team
IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England.
The Role
This role sits within the IPS Grow Operational Support function and will play a key part in supporting the development, maintenance, and continuous improvement of the Salesforce-based CRM system. You will work closely with colleagues across IPS Grow and Social Finance’s Data and Digital Community of Practice to ensure tools meet the needs of frontline teams and stakeholders.
Key responsibilities include:
- Salesforce design, development and support
- Data analysis and reporting
- User support and continuous improvement
- Collaboration and communication
Please note: this role is a fixed term contract to 2029
About You
We are looking for someone with:
- Experience working with Salesforce or similar CRM systems, including configuration, customisation and user support.
- The ability to advise on design decisions and adapt/develop Salesforce functionality (e.g. custom objects, workflows, automations) without needing to code.
- Strong analytical skills, with experience cleaning and interpreting data using Excel, Power BI or similar tools.
- The ability to communicate technical concepts clearly to non-technical audiences.
- A collaborative approach and willingness to learn from others.
- Strong organisational skills and attention to detail.
About the Organisation
Since 2007, the organisation has helped to pioneer a series of programmes to improve outcomes for individuals with complex needs. These innovations, including the social impact bond model, have mobilised more than £500 million globally. With sister organisations in the US, Israel, the Netherlands and India the organisation has network of partners across the world.
Equality, diversity and inclusion
We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.
The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.
You may have experience in other areas such as CRM Administrator, CRM Systems Administrator, Salesforce CRM Administrator, Salesforce Admin, Salesforce Platform Administrator, Salesforce Support & Admin, Business Systems Administrator, Junior Salesforce Administrator, Salesforce Analyst, Systems Analyst.
This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Advice & Triage Service Manager
Salary: £55,544 – £61,000 per annum
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Permanent
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)
Interviews: 24th & 25th November, 2025
Are you passionate about helping families with diverse needs have a positive experience when accessing social care?
Do you want to work in a dynamic partnership of 12 community organisations?
Are you up for the challenge of establishing referral pathways and embedding a new advice, triage and support service?
If you’re saying yes to the above, we would welcome an application from you.
About the Role
We’re recruiting an Advice & Triage Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners seeking advice and guidance across children’s and adult social care. This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.
You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors. This role offers a unique opportunity to shape a model that puts accessibility and cultural sensitivity at the centre of how families seek support.
About Norwood
Founded in 1795, Norwood is the UK’s oldest Jewish charity, supporting neurodivergent children, their families, and adults with neurodevelopmental disabilities.
At Norwood, you’ll make a real difference every day. You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Your Day-to-Day
As Advice & Triage Service Manager you’ll:
- Deliver: establish and embed the Advice Triage (OFD) model for public launch in March 2026
- Lead: recruit, manage and motivate a multi-disciplinary team including triage workers, referrals staff, and reception
- Develop processes: create triage protocols, safeguarding and referral procedures, and escalation frameworks
- Be client focused: oversee a first class inbound query management across all contact channels
- Champion collaboration: coordinate referral pathways with key partners, and build strategic relationships with schools, synagogues, charities and LA/NHS services
- Design: manage the design and population of an online service directory
- Turn up the volume: work with communication and engagement teams to promote the service
- Ensure great customer service: oversee the development and rollout of a CRM system
- Analyse and evaluate: lead service evaluation, report to senior leadership and funders, and embed co-production in service design
Qualifications, Training and Experience
Essential:
- Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
- 3+ years’ experience in social care, education, or advice services
- Proven ability to lead services, manage teams, and deliver change
- Strong knowledge of referral systems across the voluntary and statutory sectors
- Sound safeguarding knowledge
- Excellent stakeholder, communication and CRM skills
Desirable:
- Knowledge of the Jewish community and culturally specific services
- Experience setting up a helpline, triage service or call centre
- Familiarity with neurodivergent support needs and transitions
- Experience developing service directories or digital tools
Reward & Benefits
We offer a supportive, purpose-driven environment with:
- Hybrid and flexible working (Finish at 13:00 on Friday’s)
- 21 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
- Employee Assistance Programme
- Blue Light Card discount scheme access
- Cycle to Work scheme
- Health cash plan including dental, optical, physio and other benefits
- Opportunities for development and leadership coaching
To apply:
- Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.
- Please also review the attached candidate pack

