Design lead jobs

We’re looking for a passionate and experienced leader to head our sector support and grants team (maternity cover). You’ll bring strong project and people management skills, a commitment to social justice, and a track record of delivering impactful support to external partners. With experience in funder plus support, grant-making, and stakeholder engagement, you’ll help legal advice agencies thrive. This is a high-impact role guiding the development of our sector support programmes to ensure we best meet the needs of organisations providing vital legal help to those most in need. You’ll lead a small, dedicated team and work collaboratively across the organisation to deliver meaningful change.

See attached Recruitment Pack for more details.

Network Development Manager 

(East of England)

£32,145 per annum (pro rata for part time hours)

Ref: 40REC 

Part Time 18.75 hours per week – happy to talk flexible working

Base:Sustrans office in Peterborough with the flexibility to work from home

About the role

This is an exciting opportunity to work with Sustrans as part of the Paths for Everyone Strategy to shape and develop the future vision for the National Cycle Network in the East of England.

As Network Development Manager, you will work closely with councils and partners to identify and manage a range of projects that will fix and grow the National Cycle Network. You will undertake and assist in the management of programmes and projects across the region, determining projects for investment, and liaising with local authorities and other partners to agree design proposals.

Contributing to Paths for Everyone, your day-to-day work will involve dealing with network queries from the public, councils, and interest groups so you will build and manage internal and external relationships.

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.

About you

You should have experience of transport planning or a related subject, effective negotiation skills and experience in working with stakeholders and the public sector.

You will be skilled in advocacy, project management and implementation. You will have the ability to research and produce reports, as well as being able to motivate others within your team.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 06 August 2025.
• Interviews will take place in via MS Teams between the 13th and 20th August 2025

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation modification (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. Degrees is neutral on whether SRM should ever be used, but we believe that developing countries should be empowered to conduct their own research and to play a central role in SRM discussions.

This is a unique opportunity to shape global conversations on climate science by empowering researchers in developing countries to publish and communicate their work, collaborating with some of the world’s leading SRM experts.

We are looking for a candidate with strong digital skills and social media experience. The ideal candidate will have experience creating content for social and web, managing website content and systems, and working with digital media (photos and video). 

The Digital Communications Officer will report to the Communications Manager and collaborate with teams across the organisation (Policy Engagement, Programmes, Fundraising) and with our researcher teams across the Global South. 

Responsibilities will include:  

Social media 

• Manage day-to-day social media posting across current channels (LinkedIn, X, Bluesky), posting content that aligns with our tone of voice and brand guidelines  

• Monitor social media and traditional media for mentions of Degrees and the wider topic of SRM, identifying trends and opportunities 

• Evaluate social media performance and recommend potential new strategies and platforms, driven by data as well as awareness of Degrees’ position

Content creation 

• Edit short videos of our researchers for social media and the website 

• Design graphics for social media, reports, presentations and events, using tools such as Canva or InDesign 

• Write news, profiles, and announcements for the website 

Website 

• Act as primary website administrator, keeping the website up to date by editing and adding new pages as required 

• Maintain content consistency across the website, especially as we redevelop our site and move to a new platform (WordPress, with Gutenberg editor) 

• Assist with website content migration using a good understanding of website database management systems (e.g. Jet Engine, ACF) 

• Use analytics to monitor website performance and suggest SEO improvements (Google Analytics) 

Team support 

• Create and maintain templates for documents, presentations, etc., to ensure consistency across visual products 

• Compile and deliver the quarterly newsletter (using MailChimp) 

• Organise and maintain media asset folders (photos, videos, recordings) with clear tagging 

• Support other teams (policy engagement, programmes, fundraising) with communications products as required 

PSPA is the only national charity offering support and information to people living with the rare, incurable, degenerative brain diseases called Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). Our purpose is to create a better future for everyone affected by PSP and CBD.  We provide much needed support to people and their families living with these devastating neurological conditions. We also invest in research to deepen our understanding of the conditions with the goal of reducing the time to accurate diagnosis and discovering treatments and an eventual cure. Since 2024 we have increased our investment in awareness raising of these relatively unknown diseases.

Since the charity was formed 31 years ago, we have made significant progress in raising awareness and supporting people living with these devastating neurological conditions.  Research estimates there are 10,000 people living with PSP and CBD in the UK.  PSPA currently supports around 2,100 people living with PSP, 415 people with CBD and a furter 3,000 people who are supporting someone with these conditions.  Alongside this we provide education and advice to over 2,000 Health and Social Care Professionals.

Helpline & Support Services Manager

Reports to: Director of Service Improvement and Development

Responsible for: 6 Helpline Care Navigators (HCNs)
Location: Hybrid – minimum one day per week in Milton Keynes office, remainder from home
Hours: 28 hours per week (some evening and weekend hours may be required)
Salary: £32,400 per annum (FTE £40,500)
Contract Type: Permanent, Part-Time
Benefits:

• Employer contribution to a workplace-defined pension scheme
• 28 days annual leave plus bank holidays (pro rata)
• Employee Assistance Programme (UK Healthcare)

Make a Difference Every Day

At PSPA, we support people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD)—two rare and complex neurological conditions. As our Helpline and Support Services Manager, you’ll lead a small, passionate team dedicated to providing high-quality support to individuals and families at critical moments in their lives.

This is more than a management role—it’s a chance to drive real change, improve lives, and lead a service that’s a lifeline for many across the UK.

What You’ll Be Doing

• Lead and Inspire: Manage and support a team of 6 Helpline Care Navigators (including posts based in Scotland and Wales), and a team of volunteers providing out-of-hours support.
• Deliver Impact: Ensure people affected by PSP & CBD receive timely, empathetic, and accurate support and information.
• Enhance Support Services: Design and deliver tailored support groups, including groups for carers and people who are newly diagnosed.
• Champion Service Quality: Monitor performance, gather data, and use insights to shape and improve service delivery.
• Promote Inclusion & Safety: Ensure all services are accessible and comply with safeguarding and equality standards.
• Lead in Safeguarding: Act as Deputy Safeguarding Lead, maintaining a safe and supportive environment for all service users.
• Collaborate & Influence: Work with internal teams to ensure service user voices influence policy, communications, and PSPA publications.

Key Responsibilities

• Line manage, develop, and support the helpline team and volunteers.
• Lead the planning, delivery, and evaluation of support services.
• Work with the Volunteer Coordinator to deliver evening helpline services.
• Develop and implement policies to ensure safe, effective, and evidence-based service delivery.
• Ensure all work reflects the lived experience of people affected by PSP & CBD.
• Support the creation of new services and resources based on community need.
• Contribute to the editorial direction of PSPA’s magazine, ensuring it reflects service users' perspectives.
• Deputise for the Director of Service Improvement and Development, including leadership responsibilities and safeguarding oversight.

Person Specification

Essential Skills & Experience

• Proven experience in managing a helpline, support, or care service.
• Strong people management and team development skills.
• Excellent communication and interpersonal skills—empathetic, clear, and confident.
• Experience working with people affected by complex health or neurological conditions.
• Sound understanding of safeguarding responsibilities and procedures.
• Ability to use data and insights to monitor and improve services.
• Skilled in designing and facilitating support sessions or groups.
• Comfortable working independently, flexibly, and across remote/hybrid teams.
• Confident IT user, including case management and reporting systems.
• Familiarity with equality, diversity, and inclusion best practices in health or care settings.

Desirable

• Experience of managing volunteers or out-of-hours services.
• Knowledge of PSP, CBD, or rare and neurological conditions.

Personal Attributes

• Compassionate and person-centred in approach
• Strong leadership presence, able to motivate and empower others
• Detail-oriented and organised, yet flexible and adaptable
• Committed to continuous improvement
• Collaborative and open to feedback
• Passionate about making a difference for people with rare conditions

If you’re looking for a meaningful role where your leadership can directly improve lives, we’d love to hear from you.

Directorate: Marketing, Education, Events and Membership  
Reports to: Marketing and Communications Manager
Salary range: £33,457 - £38,250 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours over 5 days)

Job Purpose

Help shape the voice of rheumatology and make a difference to people living with rheumatic conditions. We’re looking for a creative and proactive marketing and communications professional to join BSR.  The post-holder will support the planning and implementation of marketing and digital campaigns for a wide range of BSR projects, connecting us with our community. Managed by the Marketing and Communications Manager, the role is responsible for planning and building powerful marketing emails and newsletters in Dotdigital, creating digital assets, running social media content, running paid campaigns, and providing performance reports and insights. The role also includes updating website content, advising on SEO and user experience, and using analytics to support data-driven decision-making. Whether it’s promoting an event, launching a research initiative, or raising awareness of vital issues, your work will help us reach and inspire the right audiences.

Main responsibilities

• Plan and deliver imaginative marketing campaigns and social media activity to support excellence in rheumatology and support better care for people with rheumatic conditions.
• Manage content requests and workflows; create and publish meaningful copy and visuals across digital channels.
• Build and schedule email campaigns and newsletters, using audience segmentation, automation, and testing to improve engagement.
• Maintain and update website content, ensuring strong user experience and search engine visibility (SEO).
• Turn data into direction: Monitor and report on campaign and social media performance using analytics tools; provide insights to inform strategy.
• Design or coordinate creation of marketing assets, ensuring alignment with brand guidelines.
• Support lead generation initiatives and contribute to cross-functional projects with marketing expertise.
• Write and edit content with purpose, across formats including blogs, newsletters, reports.
• Stay informed on competitor activity and sector trends to inform campaign planning and innovation.
• Collaborate with colleagues to support the organisation’s wider communications and engagement objectives

General

• Flexibility, proactive approach to work and willingness to take on occasional duties deemed reasonable for the role and circumstances. 
• Occasional travel and ability to work out of normal office hours when necessary is expected including attendance and overnight stays at BSR conferences and events.

Person Specification

1.  Scheduling and writing content including briefs for agencies 
2.  Creating assets for digital channels using design programmes such as Adobe Creative Cloud 
3.  Planning and building newsletters and email marketing automations 
4.  Supporting SEO through keyword research, content optimisation, and link strategies 
5.  Using analytics tools (e.g., Google Analytics, social media insights) to evaluate campaign performance 
6.  Supporting paid social media campaigns or advertising activity 
7.  Working with a CRM system to segment audiences or support campaign planning 
8.  Competency with website CMS management and understanding of UX/UI best practice 
9.  Lead generation techniques and programmes desirable 
10.  Strong ability to work with multiple deadlines and adapt to changes

Inclusion and diversity statement  

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010.

We want a working environment free of all of the above, where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all BSR employees to champion and live our values through their work at every opportunity.

We are looking for an experienced Welfare Rights Adviser to join the CPAG in Scotland team in Glasgow. You will bring a comprehensive understanding of UK and Scottish social security benefits along with experience in working with social security legislation and caselaw.

What you will do in this role

• You will provide expert welfare rights advice on CPAG in Scotland’s advice line for frontline advisers
• You will design and deliver engaging training for advisers
• You will create clear, accessible resources for adviser
• Your specialist welfare rights knowledge will help CPAG in Scotland’s policy work

 Apply now

To learn more about the role and how to apply, please download the Welfare Rights Adviser Job Pack and Application Form.

We welcome applications from anyone with the skills and experience listed and we can be flexible in terms of the conditions of employment. We are happy to discuss alternative working hours, days and patterns, and any additional needs or requirements. CPAG also prioritises and has a commitment to equal opportunities, which you can read more about in the job pack. 

Closing date for applications: 9am on Monday 4 August 2025

Interviews will be held in Glasgow on Tuesday 19 August 2025

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Protection Manager.

About the role

The Data Protection Manager will play a vital role in enabling Amnesty International UK's digital transformation while ensuring compliance with data protection laws. Sitting within the Data and Insight team but working across the organisation this role leads on embedding privacy-by-design across new technologies such as our CRM system, marketing platforms, and collaboration tools.

You'll be our subject matter expert on data protection, helping teams navigate compliance with clarity and confidence, and creating frameworks that support innovation and growth. By ensuring we use data ethically and responsibly you'll help us build public trust in how we protect the privacy and rights of our supporters, staff, and people we work with, upholding the very principles we campaign for.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in embedding privacy by design into major digital and organisational change projects, ensuring compliance supports innovation from the outset.
• You can translate complex legal and regulatory requirements into clear, practical guidance for colleagues across a range of disciplines.
• You collaborate and positively contribute to an inclusive culture.
• You also have a strong understanding of how data protection impacts fundraising, marketing, and supporter engagement strategies.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

This is a unique opportunity to contribute to a high-profile and innovative programme across Greater Manchester. You’ll join a small, skilled team at Gaddum working to ensure change is driven by lived experience, and your work will directly shape understanding of what works in adult social care reform.

About the Role

Gaddum is seeking a dynamic Senior Project Manager to provide maternity cover for a key leadership role. This is a time-limited opportunity to contribute to the delivery and evaluation of one of Greater Manchester’s most ambitious adult social care transformation programmes: the Accelerating Reform Fund (ARF). In GM, our projects focus on improving the identification and support for unpaid carers through the hospital discharge pathway and improving community-based care arrangements via Shared Lives schemes.

As Senior Project Manager, you will play a critical role in maintaining delivery momentum, nurturing established relationships, and supporting the system-wide monitoring and evaluation of the programme. You’ll bring excellent coordination, stakeholder engagement, and evaluation skills, ensuring that business as usual continues smoothly and that Gaddum plays its full role in enabling the GM system to capture and evidence the impact of the ARF.

Job Purpose

The Senior Project Manager (SPM) provides expert oversight and support across the ARF projects, ensuring seamless collaboration and effective delivery. As per their job title, they project manage the infrastructure element of the entire GM programme.

They coordinate efforts across various sectors, manage stakeholder engagement, and are responsible for the integrated approach to risk management, data governance, and financial oversight. The role is accountable to Gaddum’s CEO, and reports to them. It has been central in ensuring the successful execution of GM's vision and objectives for the ARF.

Key Responsibilities

Continued and Strong Programme Delivery
• Maintain oversight and coordination of ARF activities on behalf of Gaddum, ensuring that timelines, risks, and communications are effectively managed.
• Chair or coordinate relevant meetings, workshops, and learning sessions with partners across health, social care, VCSE, and lived experience networks.
• Support the continuation of established coproduction approaches and ensure that lived experience remains central to the delivery of the programme.
• Maintain key project documentation including risk registers, action logs, and shared work plans.
• Provide line management to the Project Administrator, ensuring effective consortium secretariat and communication functions are upheld.
• Provide regular updates to the project’s Senior Lead within the Adult Social Care Transformation Team in NHS GM Integrated Care.
• Oversee the work of the ARF Lived Experience Coordinator (line managed by the Engagement and Coproduction Service Manager) to ensure this workstream is effectively aligned with the overall ARF project strategy and timeline.

Evaluation and Impact
• Lead, as the Greater Manchester system infrastructure, the development and delivery of an end-of-programme learning and evaluation event, currently planned for March – April 2026.
• Contribute to regular reporting cycles and ensure Gaddum’s role in evaluation is clearly communicated to stakeholders and commissioners.
• Act as a lead point of contact for evaluation activities, both locally and nationally, working closely with Ipsos, the national evaluation partner.
• Support system partners to engage meaningfully in the development of the GM Theory of Change, ensuring relevant data and insights are gathered and shared.
• Coordinate data collation and reporting in collaboration with the consortium, supporting the integration of data systems where needed, and ensuring alignment with governance and compliance requirements.

Stakeholder Engagement and Relationships
• Sustain the strong and positive relationships with local authorities, health and care organisations, the VCSE sector, and carers’ networks.
• Provide advice, challenge, and coordination to ensure consistent and inclusive engagement across the partnership.
• Escalate emerging issues or risks to the CEO and consortium where necessary, supporting collaborative problem-solving.

Financial and Contractual Support
• Work closely with Manchester City Council’s finance leads and Gaddum’s internal team to track spend, support monitoring returns, and ensure financial accountability.
• Contract manage and support the appointed creative agency leading on our Shared Lives marketing and communications campaign.
Other key tasks & responsibilities of the role
• Line Management: Supervise the Project Administrator, ensuring they provide effective secretariat responsibilities for the consortium.
• Risk Management: Keep stakeholders well-informed about risks, strategies, and progress. With the consortium, co-design and manage risk register elements, providing rapid escalation of issues to the CEO and consortium, developing solutions where necessary.
• Troubleshooting: Take all reasonable steps to enable system partners to identify barriers and develop solutions.
• Continuous Improvement: Establish and maintain ongoing feedback loops, making necessary adjustments to the project’s approach based on stakeholder input and real-world outcomes.
• Coordination of reporting: Work closely with SCIE and GM ARF stakeholders to ensure data integration and reporting, aligning regional data
with national datasets and performance metrics.
• Contracting and Compliance: Ensure adherence to contracting and compliance requirements, maintaining robust monitoring and reporting systems
• Systems Change Facilitation: Lead on systems change initiatives, ensuring that all project components are aligned with the strategic goals and objectives of the ARF programme.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to a Basic DBS Check.

The main job role is to support Spectra in achieving a more inclusive and supportive process as part of our current organisational transformation. The postholder will design and embed practices and procedures that will improve staff wellbeing and inclusion. They will also provide support to managers around organisational change and embedding culture change.

Main Responsibilities:

• Design and deliver a people and culture strategy based on our strategic plan.
• Promote staff wellbeing and provide a supportive culture.
• Develop and deliver Diversity, Equity, and Inclusion (DEI) strategies.
• Oversee and review people and culture policies.
• Support managers with tailored HR solutions.
• Foster collaboration between senior management and staff.

If you’re an experienced people manager who thrives in an agile and complex environment we’d love to hear from you.

The role offers a combination of working online and at Spectra’s office based in South London.

Use your creativity and strategic voice to lead communications for a nonprofit transforming how economics is taught across 11 countries. We're looking for a globally minded communicator who can shape messaging, grow visibility, and help us inspire the next generation of economic thinkers.

The Economic Fundamentals Initiative (EFI) is a U.S.-based 501(c)(3) NGO founded in 2019, dedicated to enhancing economic and financial literacy across the Western Balkans, South Caucasus, Central Asia, and Ukraine. We collaborate with universities, policy institutes, and nonprofits in 11 Partner Countries to deliver educational materials and programs in both English and local languages, with the aim of fostering broad-based interest in economics and personal finance.

We’re looking for a self-starter with exceptional communication skills and a strong sense of mission to serve as Marketing & Communications Director. This role is ideal for someone who thrives in a flexible, collaborative environment, brings both strategic and creative thinking to the table, and understands the value of effective storytelling in international development work.

Our Value Proposition: Empowering individuals and societies through the economic literacy essential to thrive and prosper.

You should be supportive of free-market principles and intellectually curious about the region’s transition from communism. Cultural sensitivity, adaptability, and a willingness to travel occasionally are also important.

Key Responsibilities

Strategy & Coordination

• Develop and implement a comprehensive communications strategy aligned with EFI’s development and partnership goals

• Ensure consistent messaging and brand identity across all EFI materials and platforms

• Collaborate with EFI's Partner Relations Director and in-country partners to amplify media presence and highlight local impact

Content Creation & Management

• Write bi-weekly “What’s New” updates and quarterly development newsletters

• Collect and curate testimonials, success stories, visuals, and key data for donor and public communications

• Lead content design and updates for EFI’s development-facing website

• Create and manage tailored communications for fundraising campaigns and presentations

• Oversee production of EFI’s Annual Report and other external-facing materials

Media & Social Presence

• Plan and manage EFI’s social media content strategy and publishing calendar

• Coordinate with external creatives (freelancers or agencies) for content production

• Monitor and report on digital engagement metrics to inform strategy

Events & Visual Media

• Manage photography and visual documentation for EFI events and milestones

• Hire and oversee photographers, videographers, or designers as needed

• Lead production of promotional and explainer videos

• Ensure visual storytelling aligns with EFI's values and voice

What We’re Looking For

• 5+ years of experience in communications, marketing, or related roles — nonprofit or international development experience a plus

• Excellent writing and editing skills in English; clear, engaging, and versatile tone

• Ability to coordinate across time zones and cultures with ease and diplomacy

• Strong visual literacy and basic familiarity with design principles or tools

• Experience working with content management systems, social media platforms, and newsletter tools (e.g., Mailchimp, WordPress)

• Flexibility to travel internationally on occasion

What We Offer

• A remote-first position with flexible hours

• The chance to work closely with a small, mission-driven team

• Meaningful impact on education and civic engagement in a historically underserved region

• Collaboration with motivated colleagues and partner organizations across diverse cultural contexts

Role profile

Job Title: Advice Services Manager

Responsible to: Chief Executive Officer

Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt

Caseworkers, Energy Advisor.

Hours: Full time – 36 hours

Salary:  £26,994 – £28,922 dependent on experience

Main Purpose of Job

· To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues.

· To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services.

· To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way.

· To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service.

· To ensure cover for Advice Session Supervisors when needed

· To provide training, guidance and support on client records, telephone channel and quality standards

· To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary.

· To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR’s to drive the organisation towards excellence in quality.

· To be responsible for Debt technical supervision and carry out continuous professional development activities and duties within the organisation.

· In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards

· To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted

· You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation

· Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate

· To undertake regular team meetings in line with the organisation’s quality expectations

· To undertake regular formal supervisions and review meetings

· Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best

· Encourage good teamwork and lines of communication between all staff and volunteers

· Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets.

Debt Advice giving

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

· Use appropriate resources to find, interpret and communicate the relevant information to clients.

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

· Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / other funding requirements, as appropriate.

· Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control.

· Be a DRO approved intermediary.

Research and Campaigns

· To ensure the advice team contribute to the development of social policy in line with our business plan

· To assist with social policy work as required by the organisation

Management duties

· You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation’s Business Plan and service-related KPIs.

· Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations 

Learning and professional development  

· Keep up to date with legislation relevant to the role, trends, ideas and thinking

· Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer

· Identify own learning and development needs and plan to meet them.

Administration  

· Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed

· Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.

Other Duties and Responsibilities

· Undertake advice work as required, including supporting contracts and projects outside of the generalist service.

· Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts.

· Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.

· Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy.

· Develop and maintain effective admin systems and records relevant to the role.

· Act as key holder and open or close the building when necessary.

· Attend regular internal and external meetings relevant to the role and to services at outreach locations.

· Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the  team.

· Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations.

· Identify own learning and development needs and take steps to address these.

· Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

· Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible.

· Demonstrate commitment to the aims and policies of the Citizens Advice service

· Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes.

· Attend relevant internal and external meetings as agreed with your line manager.

· Take personal responsibility for your own actions and for sorting out issues or problems that arise.

· Review and make recommendations for improvements to the service.

· Comply with all Citizens Advice information assurance guidelines.

· Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.

· As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service

�� Senior Clinical Services Matron – West Midlands

�� Location: Marston Green, West Midlands
�� Contract: Permanent

⌚ Hours: Full time, 37.5 hours core hours 8am-4pm, Monday to Friday with the occasional Saturday shift
�� Salary Band: £51,078.01 - £56,185.81(depending on experience and skills)

Join MSI Reproductive Choices – Be a Leader in Compassionate Care

We are now seeking a Senior Clinical Services Matron to lead the mobilisation and delivery of clinical services across a newly established region in the West Midlands. This is a unique opportunity to shape services from the ground up and make a lasting impact on reproductive healthcare.

This is a rare opportunity to take on a senior leadership role where you’ll shape and launch clinical services across a brand-new region. As the Senior Clinical Services Matron, you’ll play a pivotal role in building high-performing teams, embedding clinical excellence from day one, and ensuring services are safe, compassionate, and responsive to client needs. If you're passionate about leading change and delivering impactful healthcare at scale, this role offers the perfect platform.

�� Key Responsibilities

• Provide strategic leadership for launching and embedding new clinical services.
• Inspire and manage a team of Clinical Managers to deliver safe, effective, and compassionate care.
• Ensure services are person-centred, accessible, and aligned with national standards.
• Embed robust clinical governance and drive continuous quality improvement.
• Build strong partnerships with external stakeholders, including commissioners and regulators.
• Champion innovation, digital integration, and sustainable service models.
   

�� What We’re Looking For

• Significant senior clinical leadership experience (e.g., Matron, Lead Nurse).
• Proven success in launching new clinical services and managing multi-site operations.
• Strong background in clinical governance, quality assurance, and regulatory compliance.
• Skilled in coaching, mentoring, and developing high-performing clinical teams.
• Strategic thinker with excellent communication, stakeholder engagement, and project management skills.
• Passionate about person-centred care, inclusion, and service transformation.

�� Why Join Us?

• Be part of a mission-driven organisation making a global impact.
• Lead meaningful change in a newly established region.
• Work in a values-driven culture that prioritises learning, safety, and compassion.
• Access to professional development and leadership opportunities.

�� Apply Now

If you're a visionary clinical leader ready to shape the future of reproductive healthcare in the West Midlands, we’d love to hear from you.

Are you a skilled data leader with a passion for building effective, secure, and scalable data ecosystems? Join Shelter as our Data Architecture Manager and take ownership of the development and management of our organisation-wide data architecture.

About the role

The Data Architecture Manager will lead the Data Engineering Team and is responsible for the development and management of Shelter’s data ecosystem including the design & development of Shelters data architecture model.

The Data Architecture Manager will be responsible for developing a robust approach to providing single supporter, client and employee views, GDPR compliant consent management and seamless data flows between systems. 

Role specifics

As Data Architecture Manager at Shelter, you’ll lead the design and ongoing improvement of our data management strategy and automation roadmap. You’ll oversee complex technical data projects and manage a team of Data Engineers and Architects, supporting their growth and performance. Working closely with analysts and data scientists, you’ll ensure the development of high-quality datasets to support reporting and modelling, including Power BI outputs. You'll be responsible for enhancing our data warehouse, refining ETL processes, and ensuring 24/7 monitoring of data integrations. The role also involves managing supplier relationships, overseeing our data application portfolio, and collaborating across teams to ensure robust data quality, governance, and system efficiency. 

Apply to be part of our team and be the change you want to see in society. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that’s been formed to bring together the skills and experience to achieve this vision as part of a wider Technology and Data team within our Strategic Enablement directorate.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

 | Position  |  Communications Manager
| Salary  |  £37,000 - £40,000
| Contract type  |  Permanent & Full-Time
| Remote/Hybrid  |  Hybrid
| Days in office  |  3 days per week from Croydon office, mixed with hybrid home working

| Overview and key points on the role  | Are you a creative, unflappable communications professional with the emotional intelligence to navigate sensitive stories and diverse audiences? Do you want to lead the day-to-day delivery of bold, unapologetic communications that put survivors at the heart of everything — and help raise vital funds to support them? This is a unique opportunity to join Rape Crisis South London at a pivotal moment, as we launch our first-ever Fundraising & Communications directorate and bring our powerful new brand to life. You’ll own our external and internal comms channels — from social media and newsletters to media relations and website content — driving awareness, donations, and meaningful change. You’ll thrive in a fast-paced, ambitious environment where your ideas and creative energy can shape powerful public narratives. You’ll be a natural relationship-builder who can switch tone instinctively, whether speaking with survivors, brand agencies, journalists, or senior leaders. You’ll work collaboratively with colleagues across the organisation, bringing our mission alive with clarity, empathy, and impact.

What you’ll do: Lead the day-to-day delivery of all communications activity, ensuring every message is on-brand, survivor-centred, and bold Manage and create content for social media, newsletters, website and press, shaping compelling campaigns that grow our audience and fundraising income Work with external agencies and PR consultants to deliver creative campaigns and media opportunities Respond sensitively and swiftly to reactive media enquiries and sensitive stories Train and support colleagues to use our brand and tone of voice consistently Use insight and evaluation to continually improve the impact of our communications

Who you are: Highly organized, motivated, and able to manage multiple deadlines in a fast-moving environment Emotionally intelligent and confident communicating about sensitive issues with empathy and care A skilled storyteller and sharp editor with a keen eye for detail and brand consistency Proactive and creative, with a knack for spotting opportunities and turning ideas into action Experienced working across digital platforms and managing media relations Passionate about ending sexual violence and committed to equality, diversity and inclusion

Why join us? You’ll be part of a bold, survivor-led organisation driving change in South London and beyond. This is a chance to help us flip the script on sexual violence — raising our profile, deepening public understanding, and bringing vital funds to support survivors. You’ll work with a passionate, diverse, and dynamic team who value collaboration and innovation. To find out more about the role and how to apply, please see the attached job description. We welcome applications from all backgrounds and encourage candidates who bring diverse experiences and perspectives.
 
Join us to help change the conversation and support survivors — apply today! 
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

| How to apply  | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience