I am currently recruiting for a part time (21 hours a week over 5 days) PA to the Director of External Affairs of an amazing health charity on an initial 6-month contract.
The main purpose of the role is to provide high-level PA and administrative support to External Affairs including the Director, the Devolved Nations team, the policy, media and press and public affairs teams, ensuring that a positive and efficient image is maintained at all times.

Key responsibilities include:
Manage the Director of External Affair's diary, act as gatekeeper and central point of contact for both internal and external communication to the Director, ensuring all corporate deadlines are met Monitor email inbox as a seconder and prioritise emails
Provide administrative support including making travel arrangements, processing expenses, reprographics, record keeping and general organising, preparing documents, letters and presentations to publication standards, providing IT support when required
Meetings support: take minutes for meetings as required, ensure smooth running of Directorate-wide meetings including booking rooms/venues, compiling agendas, liaising with contributors and attendees, collating papers, supplying documents and capturing and circulating actions
Ensure record keeping systems are maintained effectively
Assist Heads with processing invoices and expenses, occasional travel arrangements and recruitment administration, support Director and Heads in annual business and budget planning
Provide holiday cover for the other Executive Assistants as and when
Skills:
Excellent administrative and organisational skills: able to anticipate, to plan and to prioritise, good time management skills, comfortable working quickly and juggling different priorities
Excellent verbal and written communication skills, skilled in writing for a variety of audiences
Good interpersonal and negotiation skills, able to build great working relationships with staff and stakeholders, effective team-working skills and naturally collaborative in approach, able to actively listen, understand and accommodate the views of others
IT literacy: Microsoft Office suite
Methodical and accurate, with good attention to detail
Flexible and adaptable, able to respond to change positively and effectively
Experience
Experience of providing PA support in Media, Policy, External affairs or similar background
Experience of working in the Health sector and experience of the NHS
Demonstrated practical daily experience of using Microsoft Office suite
Experience of working in a customer-facing role with significant interactions with external stakeholders

If you have are immediately available and have a minimum of 2 years' experience providing relevant PA and administrative support in Media, Policy, External affairs or a similar background, please apply online today!

Supported Living Services Manager (Mental Health)

Essex (Benfleet) 

£32,077 per annum 

Permanent, Full Time (37.5 hours per week) 

Our client is currently seeking an experienced Services Manager to be responsible for the delivery of a high quality, innovative service(s). In this key role you will demonstrate your strong significant knowledge within mental health services and apply this to meet the needs and aspirations of our service users, commissioners and regulatory authorities. 

Their supported living schemes support adults with enduring mental health needs, they specialise in person centred support in order to provide excellent quality services for their residents. Individuals are supported to undertake activities of their choice, to maintain their independence and seek opportunities for a fulfilled and meaningful quality of life. 

Can you help them achieve this? 

Key responsibilities for this role also include: 

● Positively contribute to the directorates business plan and corporate objectives and to facilitate the active participation of Support Assistants in achieving objectives 

● Develop, maintain and work in partnership with a network of key stakeholders in order to deliver safe, high quality services 

● To identify recommend and implement improvements to the service given CQC and commissioning requirements, best practice and business plan priorities to achieve distinct, high quality service provision 

● To be responsible for the recruitment, development and management of staff in order to provide them with the skills, experience and behaviours necessary to provide a safe, high quality services 

For this role candidates must have: 

● Effective leadership skills or you’ll have significant experience as a deputy/team leader within mental health services, and are now ready for a bigger challenge. 

● Motivation and drive to identify and implement initiatives that will lead to service improvements and efficiencies 

● Excellent people management skills. You’ll have the ability to a high performing Team and therefore meet the needs of each individual who they support. 

● You will have already obtained or are committed to achieving QCF/RQF Level 5 in Management. 

In return for your hard work, we will provide you with ongoing training and support, excellent staff rewards and an exciting future in our services. 

If you are seeking a new and exciting opportunity, apply today! 

Value-based recruitment our client has a value-based recruitment policy which means their selection process is aligned with their core values of Excellence, Care and Innovation - this ensures that, when recruiting, they find the right person with the right values and expected behaviours for the job, who will strive to provide excellent services to the people they support. This supplements their requirements for essential and desirable skills, knowledge and abilities for each role. 

Safeguarding & Recruitment they are committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicant will be required to provide proof of eligibility to work in the UK. These posts are also subject to satisfactory enhanced DBS checks. 

Equality & Diversity they value inclusiveness and we are committed to embedding equality and diversity at the heart of their work. They aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage 

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 14,000 dogs; we never put a healthy dog down. 

The Digital Experience department creates a seamless and integrated digital experience for our customers. The team includes experts in digital product, digital marketing and social media as well as ensuring we are providing a first-rate end-to-end experience for dog lovers, dog owners and supporters. 

The Digital Experience team sits within the Communications and Digital directorate. Communications and Digital plays a central role at Dogs Trust. We help people know, love and understand the charity and take action to support the charity’s work. We use our understanding of Dogs Trust and audience need to produce impactful and creative on-brand communications, liaising with the media and celebrities, and engaging directly with our supporters. We also play a crucial role in evolving the digital supporter experience and use our internal communications expertise to communicate key messages to employees across Dogs Trust.

The Digital Marketing Officer supports the implementation of the marketing activity of Dogs Trust through digital channels to key audiences – encouraging engagement and action, and helping people know and love the charity and support our work. Working with the Digital Marketing Manager, this role will lead on day-to-day email marketing, search marketing and digital advertising with an additional focus on digital fundraising.

To apply, please submit your CV and cover letter via our online application form. 

Who is CFG?

At CFG, our vision is to inspire a financially confident, dynamic and trustworthy sector. Everything we do is led by our goal to enable charities to deliver more impact to their causes.

It’s our mission to put finance at the heart of social change organisations, making their money work harder and achieve the maximum positive outcome for their beneficiaries. Our members include over 1,400 charities, social change and public benefit organisations, all working hard to improve the lives and outcomes for their beneficiaries – often on a tight budget.

The role

CFG cannot afford to get its own finance wrong.  The principle purpose of this role is therefore to ensure CFG’s finances are robustly managed and that we can show how finance can be placed at the heart of effective decision making.  Additionally  you will lead our IT manager in ensuring that CFG’s systems and use of digital keep pace with developments and make best use of the resources available to us.  Finally you will oversee our HR Manager and the EA (to the CEO) who also managers CFG’s facilities requirements.

Do you believe that being a leader is not an addition to the day job; rather that it is the day job? If so you may be who we are looking for.

This is a unique opportunity to join the CFG team as the Director of Operations. We want an excellent leader who is excited by the challenge of leading our finance, IT, HR and facilities team.  Given who we are the expectations that we have of your technical and business partnering skills are high; but there is a great profile and access to the largest not for profit network of finance professionals in the UK waiting for the right person.

By nature you will be an exceptional people leader who can inspire and develop talent, spot potential and build capacity and capability in your team and throughout CFG. You will be a natural collaborator and always be striving to break down barriers or silos. Being a people leader will be a top priority for you at all times.

You will know how to bring out the best in people and be comfortable allowing others to find answers. You will be someone who enjoys continuously learning new skills and topics in a rapidly changing workplace.

You will feel comfortable driving CFG’s operations and will have a presence and credibility with internal teams and trustees alike

Why work for us?

We are a friendly team with a great sense of humour that enjoys the work that we do. There is lots of potential for development for talented individuals within CFG, and we can provide an excellent platform for career progression within the sector. We also offer a superb range of benefits including flexible working and a generous pension contribution.

Deadline for applications: We will be reviewing candidates as and when we receive CVs and cover letters and will appoint as soon as we meet the right person. Therefore, to avoid disappointment please apply early. This position is available immediately.

Fixed Term (FTA) 2 years 

Leading a dynamic CRM team, you will be working closely with colleagues across the Business Services Team, Foundation and RBG Kew to ensure delivery of first-class database services to Foundation, the Directorate responsible for fundraising and membership. Our Microsoft Dynamics CRM underpins RBG Kew’s philanthropic and membership programme and will play a vital role in the preparation and delivery of a forthcoming major fundraising campaign.

Kew is the world’s leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.

We want a world where plants and fungi are understood, valued and conserved – because our lives depend on them.

We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone.

To be successful in this position, you will need to be a team player with strong business analysis skills, experience of system development including requirements capture, analysis, design, development, testing and user documentation. You will have experience of developing and managing positive working relationships with stakeholders at all levels and be familiar with a Microsoft Dynamics CRM system.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

Closing Date: 06/07/2020

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

Remote working or based at one of our Shelter Offices (to be discussed and confirmed)

Closing date: 19th July 2020 at 11.30pm. Interviews: Initial interviews : 29th and 30th July 2020. Final Interviews: 5th August 2020

Are you a highly skilled manager with proven experience of overseeing complex services, budgets and contract requirements in a large-scale operation across a wide geographical area, ideally in the voluntary/not for profit sector? Can you evidence where you have led change, driven efficiency and improved service effectiveness?
Then join Shelter as Head of Local Services - North and you could soon be responsible for the strategic and operational oversight of our Hubs in the North region, driving through a change programme that will revolutionise how our services are delivered.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

With more than 500 staff and an annual budget of over £20 million, our Local Community Services division provides expert advice and support over the phone and face-to-face from a national network of Shelter hubs. Our vision? For our hubs to be at the heart of their communities, bases for activism as well as for help and support. To deliver a personalised housing service developed with the local community, which brings together all of our resources and expertise to maximise our impact on local housing issues and needs. You’ll help make sure we do this in our North region.

About the Role
This high profile role is all about transforming, rather than simply managing, services. Indeed, we want you to deliver a change programme with your managers that will ensure hubs inspire and enable people to support us in delivering sustainable systemic change for individuals, the wider local homeless community and local homeless practice. This will involve a massive shift in mindset on how our services are delivered and we will look to you to make suggestions in how to bring about tangible improvements. This is not a static change programme, it will need to continuously improve in order to meet ever-changing demand and deliver high quality, integrated services that meet the holistic needs of those in housing need.

About you
To succeed, you’ll need significant experience of leading change, driving efficiency and improving service effectiveness, along with a track record of managing remote teams across a large geographical area in a matrix management framework. You’ll also need experience of engaging with communities, understanding how they operate and working with them to drive systemic change. The tenacity, persuasiveness and resilience it takes to build partnerships and deal with push backs is important too, as is the compassion and empathy it takes to work with service users and people with lived experience and volunteers. 

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our North Region management team and be the change you want to see in society. 

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

To apply please email your CV and a supporting statement that addresses the key criteria on the job description via the apply button.

Job title: Senior Policy Adviser
Location: London with occasional travel to Leeds
Role: Fixed Term Contract to 4th June 2021, Part-time, 3 days per week
Salary: £48,270 + £4,000 London Weighting pro rata at 0.6 (FTE)

Job Details

We welcome applications for secondment from the health sector and encourage anyone wishing to do this to have advance agreement from their employer.

The NHS Confederation is the independent voice of NHS leadership. Our aim is an empowered healthy population supported by world class health and care services. Our 500+ members span the full range of organisations that provide and commission services including acute, community, mental health and ambulance service trusts; independent providers; clinical commissioning groups; and academic health science networks. We work across England, Wales and Northern Ireland and have a European Office focused on Brexit and international learning opportunities. We support our members to address the policy and strategic challenges facing the health and care system, influence the development of national policy and represent their views at the highest levels and in the public arena. In the last few months we have been working with members to ensure that there has been sufficient Government support to manage Covid-19 and we are now working on how we restore health and care services  more widely as part of our #NHSReset campaign.

We are looking for someone who has:

• Excellent knowledge of contemporary health policy, service delivery challenges and the wider NHS.
• A successful track record of delivering insightful and influential thought leadership and influencing through policy products and engagement activities
• Ability to write accessible and compelling policy narratives
• Excellent analytical and problem-solving skills that cut through complexity and provide insight
• Proven ability to build strong personal relationships and effective formal and informal networks.
• Excellent communication and interpersonal skills, including being personally credible and influential with senior stakeholders
• Ability to effectively manage a mixed portfolio of policy work, including scoping, ensuring it is relevant, timely and of a high quality

The Role

At this time of profound change our members need support to address the policy and strategic challenges of the evolving health and care policy landscape and a strong voice that materially shapes and influences the direction of travel so that the needs of patients and local populations are met in the best way possible. 

We have an opportunity for an exceptional policy professional who can work closely with our members to understand their views and needs and shape a programme of policy and advocacy work to meet them. You will be used to working at national level, with members and stakeholders to gather intelligence, develop policy positions, reports and briefings. Also, in acting as an expert in your field, representing the organisation’s and members’ views. You will be used to working effectively as part of a team of policy experts but also flexibly across organisational teams.  

In return you have the opportunity to develop a strong public profile as a national expert commenting on and helping to influence the future direction of health policy and practice. As well as an excellent benefits package including 30 days annual leave, pension scheme, flexible working, salary sacrifice schemes and season ticket loans. 

The NHS Confederation welcomes all applicants from all backgrounds and is committed to recruiting the best person for the job through a process that is fair, open, consistent, and free from discrimination. We believe it is essential to build a diverse and inclusive company culture where all employees feel valued, respected, and acknowledged.

The NHS Confederation is also committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly to respond to changing circumstances and we want to ensure we do as much as possible to help support a work life balance and take care of employee health and wellbeing.

Application deadline: Thursday 16th July (midnight)
Interview date: Tuesday 28th July (remotely)

This is an exciting and busy time to be joining UK Youth. Despite the strain of COVID-19, we are in the process of developing a new strategic plan and direction for the organisation. This has resulted in a number of interim roles becoming available across the External Affairs Directorate. The anticipated new strategy could result in further exciting opportunities.

UK Youth’s Research and Impact function is a key pillar of our new strategy to sharing and embedding learning across the youth sector. As Interim Head of Research and Impact you will lead and develop a team to deliver UK Youth’s research and impact strategy, with a focus on continually improving UK Youth’s work to ensure young people are equipped to thrive and empowered to contribute at every stage of their lives.

You will be responsible for leading a number of high quality large and complex research projects and evaluations as well as the Research and Impact Team The Research and Impact team focuses on evidencing, articulating and learning from our work to positively impact on all aspects of the organisation to meet the needs of more young people.

This is an exciting time to join our team in a role that offers you the opportunity to make a real difference to the lives of thousands of young people.This role is initially fixed term until the end of December 2020.

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising with colleagues through activities such as office yoga, lunch and learn sessions and potluck lunches; as well as optional out of work social events such as bowling, tennis and baking.

This role will be located at our new Head Office in Westminster, although due to the current ongoing COVID-19 pandemic the role will initially be home-based.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010, which include race, age, disability, gender, religion or belief, and sexual orientation.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment. We can offer flexibility through the interview process and endeavour to accommodate candidate’s needs.

Visit our website to find out more about the role, working at UK Youth and what we can offer you.

Global Human Rights Education Project Manager - Education Technology

Directorate: Public Engagement And Growth

Location: London

Type: Fixed Term Contract

Duration: 18 Months

Working Hours: 35

Salary: £42,372

Amnesty International's Human Rights Education team is looking for an experienced professional to design and develop diverse online learning experiences on human rights.

ABOUT THE ROLE

You are an experienced educator with strong pedagogical skills.

You have experience in designing online learning experiences for diverse global contexts on different platforms.

You have experience of successfully project managing education technology products.

Your communication and language skills enable you to work with a diverse range of stakeholders from across the world.

You have a clear grasp of where trends in the education technology and human rights sector overlap.

ABOUT YOU

You must have knowledge of pedagogy, participatory approaches and adult learning models.

You must have experience in learner centred instructional design, and a demonstrated ability in developing engaging online learning experiences on human rights or related topics for different audiences and with different platforms.

You must have created courses on complex learning management systems and with complex course authoring tools.

You have the capability both to work on your own initiative and as a member of a large and diverse team, often under pressure.

You have excellent written and verbal communication skills in English and preferably working knowledge of either Arabic, French or Spanish.

ABOUT US

Amnesty International is a global movement of more than 7 million people who campaign for a world where human rights are enjoyed by all. We reach almost every country in the world and have:

• more than 2 million members and supporters who drive forward our fight for rights
• more than 5 million activists who strengthen our calls for justice

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they're denied. And whether we're applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we're all inspired by hope for a better world. One where human rights are respected and protected by everyone, everywhere.

We're looking for a Digital Communications Officer who wants to develop their content and digital marketing skills within the charity sector.

• Ewell, Surrey with some homeworking
• 6 months fixed term contract, full time
• £27k per annum + Competitive Benefits

A little bit about the role...

We are looking for a Digital Communications Officer who wants to develop their skills to create great content for our digital channels. The right candidate will help us support more people and encourage supporters to fundraise or volunteer for us.

This role will primarily involve content writing and moderation of content on our website, as well as supporting our email marketing so that we can provide our site’s users with great supporter journeys. You’ll also provide reporting for the website, so that we can continually improve content for our web users.

You’ll have experience of writing content for a range of different audiences, so people can find the support they need, or be inspired to donate, volunteer or campaign for us. You should also be familiar with digital reporting, so you can assess how successful our content is, and have worked with content management systems.

You’ll also know your way around Google Analytics, and have some experience using email marketing platforms.

You’ll have the support of a team of five with skills in all things digital, from web and search to video and social, and we offer training to staff too.

If the prospect of joining a well-respected and highly regarded national brand appeals to you please read the attached job description as set out below.

About Samaritans

At Samaritans, our vision is that fewer people die by suicide. We believe it is preventable and that by working together we can give people the support they need before they reach crisis point. We are one of the most trusted charities in the UK and ROI, and we answer a call for help every six seconds. We have around 175 staff and more than 20,000 volunteers based across 201 branches giving emotional support 24 hours a day, 7 days a week. We don’t just hear you, we listen.

To apply

Interested candidates should submit their CV and a covering letter outlining their motivations for applying and how they meet each of role criteria as set out in the JD no later than 9.00 am on Monday 6th July 2020.

Job title: Case Officer – South East

Region: Homebased, South East

Directorate: Operations

Contract: 12 Month FTC (Maternity cover) Full time 35 hours per week

Salary: £24,816 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community.  The focus for our Area teams will be on getting out into the community, reaching out to those we support through GP surgeries, hospitals, local authority services and charities we work with, making sure we’re accessible to many more people in locations across the country. 

As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crises. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You’ll also need to be a strong team player, with excellent communication, planning and organisational skills. 

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

A valid UK driving licence is essential. This is a maternity cover post, commencing on 03 August 2020, ending 02 August 2021. Internal secondment will be considered for this role.

How to Apply

Please click ‘Apply Online’

Closing date for this role is Sunday 12th July 2020

Successful candidates will be invited to a virtual interview

Head of Marketing (Engagement)
Norwich, Norfolk (ideally) but will consider East Anglia and London
Salary: £32,018

About Beat

Beat is the UK’s eating disorder charity. We exist to end the pain and suffering caused by eating disorders. We are a champion, guide and friend to anyone affected, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.

Summary

The aim of this role is to:

Maximise Beat’s ability to identify and engage supporters to achieve a range of objectives, but with particular emphasis on income generation.

Provide technical and creative assets to the Marketing & Income Generation Directorate and to the wider Beat team to support the execution of a variety of marketing projects.

Description

This role is pivotal to making a success of the restructure and turning Beat, fully, into a marketing focused organisation. The post-holder leads the Engagement team, who are at the leading edge of supporter recruitment. Digital marketing will be the main route to reaching new and existing supporters. We are in the process of upgrading our website and becoming more sophisticated in our use of social media. The post-holder will also make an essential contribution to the leadership and strategic direction of the wider team as one of 4 senior fundraisers (with the Director, Head of Partnerships, Head of Supporter Development).

Applications and Information

For an application pack and information on how to apply, please select the apply button shown to be taken to our website. All applications must be on the Beat application form. CVs will not be considered.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact our team before applying. Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on 8/7/20. Interviews will take place BETWEEN the 9th and 16th JULY by video call (Zoom or Skype).

So, if you’re seeking your next challenge as a Head of Marketing, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Marketing Manager, Head of Charity Marketing, Head of Support Engagement, Head of Communications, Head of Supporter Communications, Head of Digital Marketing, Senior Digital Marketing Manager, Marcomms Manager, or Marketing Communications Manager.

The  role Data Manager, reporting to the Head of Supporter Marketing, will transform the way The Children’s Trust uses data to drive decisions. Responsible for developing, managing and maintaining the newly implemented CRM database (thankQ), you will have a pivotal role in embedding the system, and in providing accurate and insightful data to underpin fundraising and marketing campaigns.

Manage and develop the CRM database:

• Develop, manage and maintain CRM database (thankQ) and proactively identify areas for improvement in data management.
• Ensure we collect and maintain high quality data and be responsible for data hygiene.
• Drive system and process improvements that will enhance data processing, reporting and insight.
• Map out and document key processes.
• Act as a systems expert to provide specialist technical support for CRM to users.
• Manage access permissions and privileges, monitoring user access and security.
• Liaise with Head of I.T. & Transformation and the Digital Manager, to ensure CRM architecture is aligned and integrated with other systems.

Reporting, analysis and insight:

• Maximise our ability to make evidence based decisions through data gathering and analysis, to unlock the value of supporter and professional data, and drive income and engagement.
• Work with teams to identify and develop measures to monitor and model performance.
• Develop models to help forecast and predict performance.
• Assist users with reporting and develop more advanced reporting.
• Provide financial reporting to reconcile donations received by the Finance Team including Gift Aid
• Undertake bespoke pieces of reporting and analysis, drawing out insights and recommendations.
• Identify opportunities to streamline communications to supporters for deeper engagement.
• Identify and analyse key trends in giving patterns to help with the overall Fundraising Strategy.
• Analysis of lifetime value for donor recruitment.
• Develop KPIs and dashboards aligned to department priorities.

Data selections and targeting:

• Work with teams to advise on targeting and selections, in line with campaign objectives.
• Deliver supporter selections for teams.
• Proactively identify opportunities that improve performance of campaigns and lifetime value.

• Identify opportunities to streamline communications to supporters and facilitate deeper engagement.

Managing imports and exports from CRM:

• Develop and manage import and export of data to and from CRM.
• Cleanse data prior to importing and run routine quality checks on imported data.
• Managing HMRC Gift Aid submissions and in-house Direct Debit claim process.

Training and empowering CRM users:

• Provide training and advice to all users.
• Advise on best practice for the use of the CRM.
• Create and administer user access and permissions.
• Develop and maintain training manuals.