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Top job
The Guide Dogs for the Blind Association, England (On-site)
£24,000 per year
At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose.
Posted 2 days ago
Top job
Disasters Emergency Committee, London (On-site)
£27,040 per year
Supporter Services Assistant Location: Wenlock Road, London, N1 Contract Type: Full-time, Permanent
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£39,000 - £45,000 per year
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Posted 1 week ago
Closing in 4 days
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£40,163 per year rising on an annual incremental basis. Girls Not Brides also offers a generous 10% pension.
This position plays a vital role in providing high-level strategic, operational and administrative support to the Chief Executive Officer.
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Circa £30,000 depending on experience, plus London Weighting Allowance (if applicable)
Are you passionate about people with lived experience of the justice system being at the forefront of its ongoing design and improvement?
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Blackwell Adventure, Bromsgrove (On-site)
£57,000 - £62,000 per year : dependant on experience
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IRIS Recruitment, G67, Glasgow (On-site)
£25,750 - £27,295 per year
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£27,965 per year + £2000 London Weighting if applicable
Posted 5 days ago
Closing in 2 days
MS Trust, Letchworth Garden City (Hybrid)
£27,804 per year
We’re hiring! Join the MS Trust as Supporter Care Officer and help deliver exceptional stewardship to our amazing supporters and volunteers
Posted 6 days ago
Page 26 of 36
England, United Kingdom (On-site)
£24,000 per year
Full-time
Permanent
Job description

Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our Supporter Experience team is a key part of that journey. 

As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the voice of Guide Dogs for our supporters. Whether it’s answering questions, solving problems, or taking donations, you’ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation — whether it’s by phone, email or post — and handle even the most sensitive topics with care and professionalism. 

We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.

You’ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you’ll share knowledge and help keep our supporter database and working systems up to date and accurate.

What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do. 

This role will be office based at our Reading site.  You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Application resources
Posted by
The Guide Dogs for the Blind Association View profile Organisation type Registered Charity Company size More than 1000
Posted on: 04 August 2025
Closing date: 20 August 2025 at 21:00
Job ref: 531
Tags: Administration, Campaigns, Communications, Fundraising, Customer Service, Blind, Compliance / Quality, Customer support, Data Entry, Digital Fundraising

The client requests no contact from agencies or media sales.