Development manager jobs in bloxwich, west midlands
Stay is a leading homeless charity based in Telford, dedicated to providing vital support and accommodation for people experiencing homelessness. We’re looking for a proactive and experienced Operations and Services Manager to join our dedicated team.
Post: Operations and Services Manager
Responsible to: Head of Services & Operations
Hours:37.5 hours per week
Salary: £38,616 per annum
Responsible for:Housing and Support Team Leader, Outreach Team Leader, The Net, Housing Services Manager, Property and Maintenance Team Leader
Location:Meeting Point House and Chec offices with the ability to travel and work across sites and in the area. with flexibility to occasionally home working
What’s in it for you?
You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance. In addition to this, you will also receive the following benefits:
- 25 Days Annual Leave (enhanced according to length of service)
- Birthday off after completion of probationary period
- Regular supervision and separate wellbeing supervisions
- Access to Employee Assistance Programme
- Pension Scheme – employer contribution of 5%.
This role:
This role will be responsible for managing the charities services and supporting the smooth and compliant operation of the charity’s operations. You'll be responsible for developing and implementing our services. A key part of your role will be acting as the Data Protection Lead.
Key Responsibilities:
Service Management & Development
• Manage staff and services, ensuring high standards of delivery, efficiency, and positive outcomes for our clients and tenants.
• Lead on the service development of existing services, identifying areas for improvement and implementing enhancements.
• Work closely with the Head of Services and Operations to develop and implement new services in line with strategic objectives and identified needs.
• Ensure all services adhere to internal policies, external regulations, and best practice.
Data Protection and GDPR
• Act as the charity's Data Protection Lead, working with the CEO to ensure compliance with GDPR and other data protection legislation.
• Develop, implement, and monitor data protection policies, procedures, advising on and overseeing data protection impact assessments (DPIAs).
• Oversee data security measures and conduct regular data audits.
• Oversee the secure storage, retention, and disposal of all personal data, both digital and physical
• Manage data subject access requests (SARs) and data breach incidents, ensuring timely and appropriate responses and reporting to the ICO where necessary.
• Ensure staff receive appropriate data protection training and maintain accurate records of compliance efforts.
Operational Management
• Lead on complaints, compliments, and comments management, overseeing the entire process from receipt and investigation to resolution and trend analysis for service improvement and reporting.
• Support the Head of Services and Operations with lease management for charity properties.
• Work closely with the Head of Services and Operations to support the charity's safeguarding function, acting as Deputy Designated Safeguarding Lead when required.
HR and Training and Development
• Work with SMT and support the review and implementation of HR policies and procedures (most of these are developed with our HR Support provider).
• Oversee the Finance Assistant & HR Administrator's HR responsibilities, ensuring efficient and compliant recruitment, onboarding, induction, and HR record-keeping.
• Provide support for HR processes for disciplinary and grievance matters, in line with the Charity’s policies.
• Work with the Head of Services and Operations to lead on the development and implementation of the charity's training and development strategy, identifying needs and overseeing delivery to enhance staff and volunteer capabilities.
Health and Safety
• Support the implementation and ongoing adherence to Health & Safety policies across all sites, fostering a safe environment for all.
• Oversee the Finance Assistant & HR Administrator responsibilities to ensure all staff and volunteers receive appropriate health and safety training and refreshers.
• Work with staff to ensure incidents are investigated, take the lead on analysing, and reporting. Working with the Head of Services and Operations, managers and Team Leaders ensure health and safety actions are logged and followed up appropriately.
• Oversee the maintaining of accurate records of all health and safety activities, training, and incidents and pull off and analyse reports for SMT and Board.
General
• To participate in the on-call out of hours decision making rota as required
• Contribute to the charity’s strategic objectives and operational plans.
• Represent the charity at relevant external meetings or forums as required.
• Maintain professional boundaries and confidentiality at all times, upholding the charity’s values and ethos.
• Participate in team meetings, training, supervision and appraisals as required.
• Undertake any other duties as reasonably required by the Head of Services and Operations or CEO.
• Ensure that Equality, Diversity and Inclusion is actively promoted in all areas of work and that the services are relevant and accessible to all.
Stay is committed to equality, diversity and inclusion in the workplace. We encourage applications from individuals who feel they meet the requirements of the role.
The client requests no contact from agencies or media sales.
The vacancy
We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.
Please see below for more information on what just might be your future role.
The role will close on 25 August 2025. Shortlisting will take place shortly afterwards with Interviews taking place on 2nd and 4th September 2025.
About The Role
As a Community Builder, you will be at the heart of our Asset-Based Community Development (ABCD) approach, supporting the charity’s objective to enhance reach with a focus on enabling a positive impact for members of the armed forces community facing challenges. You will do this by creating sustainable, community-led solutions that enhance their well-being. You will identify strengths within local communities, foster meaningful connections, and utilise this to create new networks and drive positive change.
We are looking for a motivated and dynamic individual who is passionate about collaboration and community-led change. If you believe in the power of strong, connected communities, this role is for you.
Working closely with Community Development Managers across regions within the UK, you will create opportunities for members of the Armed Forces community (AFC) and their families to connect with Help for Heroes and their local community.
About You
You will have experience of working alongside communities to create the conditions for community-led change, ideally with experience of Asset-Based Community Development. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration which will be essential in creating positive, lasting change.
Key Responsibilities
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Conduct outreach to celebrate community strengths and foster engagement.
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Develop and embed an ABCD-informed way of working.
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Identify ‘Connectors’ across the community and provide opportunities for them to come together regularly to exchange learning and map community assets. Facilitate gatherings that empower community members to share their strengths, co-create initiatives, and foster a sense of belonging and ownership.
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Encourage and support community-led action in response to local AFC interests / aspirations through peer led/ co – designed initiatives.
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Increase awareness of challenges faced by military personnel, veterans, and their families.
We are looking for someone with:
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A Community Development qualification and/or experience of taking an asset-based approach to community development with transferable skills.
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Strong communication and interpersonal skills, with the ability to build relationships that drive action.
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A track record of successful collaboration with internal and external partners and stakeholders.
PLEASE NOTE:
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The successful candidate will need to be based within a 30-minute commute of the centre of their allocated locality and there is a requirement to travel regularly within a 75-mile radius of this location (travel expenses covered). There will The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.
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There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.
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The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.
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The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check
About the Team
You will be part of a newly formed Community Development team, dedicated to embedding Asset-Based Community Development. We will amplify the strengths already present in communities, forging lasting partnerships and initiatives that empower the Armed Forces community to thrive. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service.
Please see the job description for more details.
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The client requests no contact from agencies or media sales.
Emmaus UK is seeking a Corporate Partnerships Manager to grow and deepen relationships with businesses that want to be part of something bigger.
Emmaus is a national charity and social enterprise with a unique model: we support people who’ve experienced homelessness by offering not just a home, but meaningful work and a place to belong. As we deliver on an ambitious five-year strategy, this is a pivotal opportunity to join a passionate and collaborative team, driving high-value corporate partnerships that deliver financial support, skills sharing, volunteering, and social impact.
You’ll play a vital role in securing new partnerships and stewarding existing ones, helping ensure that Emmaus communities across the UK can continue their life-changing work. We're looking for a strategic and personable fundraiser with a flair for relationship building and a belief in partnerships that go beyond the transactional. If that sounds like you, we’d love to hear from you.
Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications close at 9 a.m. Monday 18th August 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Grade: Senior Manager
Job Title: Senior Programme Manager, Europe
Type: Fixed Term Contract until 31st December 2027
Location: This job is open to candidates living in France, Germany, Spain, Sweden and the UK. Please note that we currently do not have the infrastructure to support visa sponsorship and you must have the relevant right to live and work in your country of residence.
Reports to: Programme Director, Europe
Direct reports: Grants Programme Manager , Senior Associate
Hours per week: 35 - 40 hours/week (depending on local labour laws)
Compensation: Salaries are benchmarked to the country of residence and mapped to years of experience. Please note that to counter inequity, salaries at CPI are non-negotiable.
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France: €92,216 - €106,403
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Germany: €106,965 - €123,422
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Spain: €95,044 - €109,666
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Sweden: 1,064,988 kr - 1,228,843 kr
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UK: £85,144 - £98,243
Closing Date: Friday 8th August 2025, 11 am British Summer Time
About the Centre for Public Impact (CPI):
At the Centre for Public Impact, we believe in the transformative potential of government to improve lives and create better outcomes for all. Yet, we recognize that many of today’s government systems, structures, and processes are not yet designed to address the complex challenges of our time. That’s why we are committed to reimagining government- working towards systems that truly serve everyone, equitably, and effectively.
As a not-for-profit organization founded by the Boston Consulting Group, we act as a learning partner for governments, public servants, and a diverse network of change makers. Though we are a small organisation, our global footprint is expansive. We have dedicated and innovative teams in Asia, Australia/ Aotearoa New Zealand, Europe and North America. We are all aligned by our Global Hub operational team who provide people & culture, operational, finance, and communications partnership across the regions.
CPIE was founded in 2020 and our culture is founded on the values and principles within our vision for government. So in everything we do we aim to be humble, open, empathetic, authentic, trusting and trustworthy, curious and to champion diversity and inclusion. We continually experiment with ways to embody our values, striving to share power and devolve decision-making to those best placed to make the decision. We challenge traditional hierarchies, adopt a strengths-based approach, and prioritise mutual support.
Our Values:
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Curiosity - We champion exploration and creativity.
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Courage - We are authentic and brave in our decisions and actions.
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Collaboration - We share power and work together.
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Empathy - We embrace others’ perspectives and experiences.
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Equity - We disrupt systemic barriers to shift power.
The AI Opportunity Fund:
The AI Opportunity Fund, led by the Centre for Public Impact with support from Google . org, is currently a €16 million initiative aimed at empowering underserved workers across Europe with essential AI skills. The programme has selected 73 organisations from hundreds of applications to provide tailored AI training to 20,000 workers across 24 European countries. These organisations focus on diverse communities, including rural job seekers, underemployed women, and public sector workers, aiming to bridge the digital divide and promote economic resilience. The initiative underscores AI's potential to drive social mobility and equitable growth across the continent. We are also hoping to scale our work in this area in the future.
Position Overview:
We are seeking an experienced, strategic and detail-oriented Senior Programme Manager to oversee the ongoing delivery of the AI Opportunity Fund. This exciting role focuses on managing the implementation, budget and contractual aspects as well as lessons learned of the programme, ensuring its success in meeting our ambitious targets to equip underserved communities with essential AI and digital skills.
As part of a dynamic team working across diverse programs to advance CPI Europe’s strategy, this individual will thrive on building strong relationships within CPIE, across CPI’s regions, and within our Global Initiatives. We’re looking for someone who embraces the challenges and opportunities of a startup environment, where learning, adaptability, and building the plane as we fly it are all part of the journey!
Reporting to the Regional Director, Europe and leading a small team, the Senior Programme Manager role will have oversight of the AI Opportunities Fund which CPI is running on behalf of Google . org.
Key Responsibilities and Core Competencies:
Programme Leadership and Delivery
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Lead the successful delivery of the AI Opportunity Fund programme, ensuring timely, high-quality, and outcome-focused execution in line with the Fund’s ambitious targets
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Lead a team who effectively collaborate with grantees and training providers across multiple regions, ensuring effective implementation of activities, proactive resolution of challenges, and sustained programme momentum
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Identify and manage programme risks, embedding proactive mitigation strategies and enabling the team to navigate issues effectively
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Deliver clear and consistent updates to funders and internal stakeholders through both written reports and verbal briefings
Strategic and Financial Oversight
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Oversee programme budgets (€16m+) and financial performance, ensuring efficient resource allocation and alignment with funding requirements.
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Collaborate with the Finance Team to review spending, analyse trends, and deliver timely financial reports, ensuring strong internal controls and full compliance with legal and regulatory requirements
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Provide overall oversight of a range of contracts, including approving amendments, while supporting the team in managing day-to-day operations to ensure effective implementation and compliance.
Partner collaboration
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Build and maintain strong, trust-based relationships with delivery partners, funders, and stakeholders to ensure aligned and collaborative programme delivery.
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Represent CPIE with confidence and build trust in partner meetings, clearly communicating programme progress, impact, and financial performance.
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Foster open, two-way communication at all levels and with partners to identify shared goals, address challenges early, and strengthen joint decision-making.
Monitoring, Reporting, and Learning
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Track delivery milestones, outputs, and financial performance against programme goals using established project management and monitoring frameworks.
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Collaborate with CPI’s Knowledge, Learning, and Impact team to analyse outcome data, ensuring alignment with strategic objectives and clear communication to stakeholders.
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Share insights and lessons learned with CPI leadership and Google . org to drive continuous improvement, support programme adaptation, and inform organisational learning.
Thought Leadership & Business Development:
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Shape and drive strategies to scale and strengthen programmes, ensuring CPI’s work remains innovative, impactful, and aligned with emerging priorities.
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Lead the development of strategic partnerships with funders and delivery partners, cultivating senior external relationships to support growth and collaboration.
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Provide thought leadership by contributing to strategic planning, influencing sector dialogue, and representing CPI in key forums to elevate its voice and impact.
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Develop public policy lessons and other insights from the Fund, to be utilised by CPI-E and/or Google . org
People Development:
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Foster an inclusive, supportive team culture where Diversity, Equity, Inclusion and Belonging (DEIB) is prioritised.
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Promote a coaching-led approach and ensure performance management is fair, transparent, and focused on development, including the regular use of constructive feedback to support individual and team growth
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Support the team to manage conflict constructively, encouraging open dialogue, mutual respect, and collaborative problem-solving.
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Develop a resilient and adaptable team that embraces complexity and ambiguity, promoting ethos that value creative problem solving and shared accountability
Personal Development & commitment to continuous learning:
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Engage in regular self-reflection to identify strengths, areas for growth, and personal goals, demonstrating curiosity about their leadership style and its influence on team culture.
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Actively seek out learning opportunities to stay up-to-date in a rapidly changing public sector and nonprofit/social impact landscape.
The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and may change over time. You may be expected to undertake other duties that are commensurate with this role and grade.
Qualifications:
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At least 8-10 years of relevant experience. CPI welcomes a breadth of experience from individuals from service-oriented environments
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A project/programme management qualification is desirable, but not essential with proven relevant experience
Experience:
We are seeking candidates who can clearly demonstrate experience aligned with the core competencies and responsibilities outlined above. These represent the essential capabilities needed to succeed in the role.
In addition, we’ve identified a number of desirable skills and experiences that would bring added value to this role and to CPI more broadly. While not essential, these attributes reflect the direction of our work and the evolving needs of our team and partners. We encourage you to highlight any relevant experience whether gained through formal roles or other contexts that speaks to both the core and added-value areas of this position.
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Experience of successfully managing complex programmes within grant making or the philanthropic space.
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An understanding of good grant making practice that demonstrates the ability to effectively manage all stages of a grant making process
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Experience in designing, implementing, or managing skills development and training programmes
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Experience or understanding of AI or related technologies
Salary, benefits, and how to apply
At the Centre for Public Impact, we are committed to countering pay inequality and have conducted a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold. Therefore, salaries at CPI are non-negotiable.
CPIE offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans; employer’s contribution to pension/retirement as applicable; dedicated professional development funds; generous paid leave and public holidays; short/long term disability, paid parental leave and extended illness leave; and a year-end organisation-wide closure. We anticipate this position will require approximately 15-20% domestic and international travel.
We use a structured review process to ensure fairness in our hiring. Please note that we are collecting CVs and cover letters.We understand applicants may use tools like ChatGPT as thought partners; however, we are looking for original work that reflects your unique perspective, skills and reflections. Please do not submit content that is directly copied or heavily reliant on AI as these will be flagged and marked down. We have a team of real people who review and score your CV and cover letter and a system that helps us ensure applications maintain authenticity. Please apply by Friday 8th August 2025, 11:00am British Summer Time, the portal closes automatically and we will not be able to reopen it. Please note: We may close the application window early if we receive a high volume of applications.
To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. You can read our full Diversity, Equity and Inclusion Policy here. CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, caste, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
We're a learning partner for governments, public servants, and the changemakers leading the charge to reimagine government.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Teacher Development Trust’s (TDT) vision is to see a thriving culture of professional growth in every school, helping teachers thrive and children succeed. Following a recent rebrand and the launch of a full-funnel sales and marketing strategy, we are looking for an experienced and proactive Marketing Manager to join our values-driven charity on an initial 6-month fixed-term contract to drive lead generation and nurture campaigns at an exciting time in our growth.
This is a fully remote role, working as part of a well connected and collaborative team dedicated to helping school leaders build stronger schools through effective professional development. The successful application will be a confident, experienced marketeer with hands on experience of email campaign and event management, preferably in the charity sector but this is not essential. A part time contract may be considered and availability from September would be an advantage.
We believe that diversity is a strength, and we are dedicated to creating a workplace where everyone feels valued and respected. We particularly welcome applications from individuals who bring diverse perspectives and experiences to our team and strive to create a fair and equitable hiring process.
Role Overview
Following a recent rebrand and the launch of a full-funnel sales and marketing strategy, Teacher Development Trust are looking for an experienced and proactive Marketing Manager to join our values-driven education charity on a 6-month fixed-term contract.
You will lead key delivery areas of the marketing function, focusing on planning, running and evaluating effective, segmented email campaigns, creating compelling assets, building trust through social proof and coordinating our presence at events. This role is hands-on, delivery-focused, and designed to help accelerate our reach and engagement with schools, partners, and the wider education sector in both the short and longer term. Generating quality leads and nurturing to conversion is the objective. The ability to apply previous marketing experience with confidence at pace is essential.
Key Responsibilities
Email Campaign Management
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Design and implement segmented email marketing campaigns that generate leads and drive nurture, conversion and engagement
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Collaborate with the wider team on content planning and audience targeting to support both brand and programme recruitment campaigns
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Monitor and report on performance; continuously test and improve subject lines, content, and CTAs and improve MQL generation and quality
Social Proof & Case Study Development
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Identify and secure testimonials, quotes, and stories from partners and participants
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Create and manage a bank of social proof materials to support sales and marketing campaigns
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Collaborate with delivery and research teams to gather impactful data and insights
Event Marketing
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Plan and coordinate TDT’s presence at national and regional events
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Manage pre-event promotion and post-event follow-up to support lead generation
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Coordinate logistics and event materials in collaboration with relevant colleagues
Campaign & Asset Development
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Lead the creation of on-brand marketing assets (e.g. brochures, presentations, case studies, leaflets, reports)
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Work with internal and external content creators to maintain high visual and editorial standards
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Ensure consistent brand tone and alignment across all materials
Collaboration & Coordination
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Work closely with the Director of Partnerships & Impact and other colleagues to ensure alignment with strategic goals
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Coordinate effectively with colleagues in Partnerships & Impact Team, Design & Delivery Team, and Operations Team to ensure a seamless customer journey
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Support the School Engagement Manager and Marketing and Recruitment Officer with content and campaign execution, including back up support for wordpress and social media
Who We're Looking For
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Proven experience in a marketing or communications role, ideally within a purpose-led or education-focused organisation, is essential
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Strong content and asset creation skills, confident briefing designers and writers as needed
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Experience co-ordinating, planning and running multi-touch, concurrent email marketing campaigns (Mailchimp, HubSpot, GMass or similar)
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Excellent organisational and project management skills; comfortable juggling multiple deadlines
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Ability to build relationships across teams and with external partners
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Comfortable working autonomously and taking ownership of projects from start to finish
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Bonus: experience with events and content production in a nonprofit or education setting
Why Work With Us?
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You’ll be joining a values-driven organisation at a pivotal moment in its growth journey
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You’ll play a key role in delivering high-impact work that supports educators and schools
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You’ll have a high level of ownership and autonomy, with the support of a small, collaborative team
Application Deadline: 20th August 2025
Online Interviews: 26th & 27th August 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
About the Role
Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?
We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.
In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord's key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.
The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
Application Instructions
To apply please send you CV and a covering letter that explains your interest in Cord and the role, and details how you fulfil the requirements of the role.
Please note: Funding for this position is contingent upon the successful award of external funding that is currently in process and expected to be finalised in Autumn 2025. Whilst the recruitment selection process will run concurrently, the official appointment of this role will take place after funding is officially secured.
This is a UK based remote role and applicants must have the right to work in the UK and the ability to travel to Coventry for team meetings.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
We are an independent charity that supports, promotes and represents public libraries. Our work is driven and led by our membership, which includes almost every library service in England, Wales, Northern Ireland and the Crown Dependencies (Guernsey, Jersey and the Isle of Man).
Across the areas we serve there are 176 individual library services with around 3,000 library branches serving over 61 million people.
Our unique approach is to bring these services together to share experience, expertise and evidence – driving innovation and impact across the public library sector.
While senior library leaders sit on our board and committees, we work with library staff at all levels.
As well as providing practical support, training and advice to libraries, we represent them to government and raise their profile in the media. We also develop and lead national library projects with cultural, academic and corporate partners.
We work to a strategic plan that runs until 2027, organised around four themes: drive, grow, connect and engage.
We generate income from membership subscriptions, commissioned services, events and grants. As an Arts Council Investment Principle Support Organisation, part of our core funding in England comes from the Arts Council to help embed their Investment Principles across the library network.
Our values
- We are supportive. We respond to the varied, emerging needs of our members and their communities to enable libraries to learn from each other, and other sector leaders, so that they can safeguard and improve their services.
- We are inclusive. We work with our members and partners to design and deliver our work and to determine our strategic priorities because we are committed to representing the diverse communities and libraries which we serve.
- We are open. We are in constant communication with our members and partners on all levels to learn from their experiences, reflect on our practice and develop our services. We welcome challenge and new directions for our work.
- We are ambitious. We believe that libraries are an essential part of the solution to a range of society’s needs. We promote innovation and collaboration to ensure that libraries are recognised locally and nationally.
Working at Libraries Connected
We are a friendly, collaborative team of around 20 staff based all around England and Wales.
We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team.
We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to six application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement.
We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including flexi time and compressed hours. We are open to discussing what would work for you and be possible for the role.
All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home.
We welcome requests for adjustments to our standard recruitment processes for anyone who needs them.
Our Commercial Team
We have a small commercial team with big ambitions for the sector.
Currently, we hold a single commercial contract worth around £3m per year delivered through 12 libraries. Our aim is to reach a point where we have a menu of commercial contracts that all of our 176 member library services can choose to benefit from according to the skills and assets of their service, their focus and strategy and of course the needs of their communities.
In the current funding climate for local authorities and local government services, these contracts are not just about the income and the services they can provide but about demonstrating nationally the power of the library sector, and how national services can be delivered locally through library services and the communities they serve.
Our approach is to identify and secure contracts procured by national government – either directly or with partners to extend the libraries’ capabilities – with an eye to local delivery through the library services. This allows us to centrally hold and manage the risk of the national contract, leaving the library services to deliver themselves.
We see libraries as a solution to many of society’s challenges and this is one route we use to bring the libraries into that solution.
This area is part of our long term strategy – we are seeking to build the commercial team with this role and while it is initially a 12-month contract, our hope is that with the role in place we can generate the income to sustain and build on it.
Our vision is an inclusive, modern, sustainable and high-quality public library service at the heart of every community in the UK.

The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Business Development Manager working 37.5 hours per week.
Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
This role is home based (within England and Wales) with some national travel and overnight stays required. An additional £2,800 per annum London Weighting Allowance will be paid if applicable.
What we offer:
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.
To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.
This role is home based (within England and Wales) with some national travel and overnight stays.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
Closing Date: Monday 1st September 2025
Interview date: Monday 8th September 2025
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about the wellbeing of people and the planet?
Can you engage people through effective communications and events?
If so, we’d love to hear to hear from you.
We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.
We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.
They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.
Note
- We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
- We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
- All appointments to the Network of Wellbeing are subject to a six-month probation period.
To connect people, support projects and inspire action for the wellbeing of people and the planet.




The client requests no contact from agencies or media sales.
Business Development Manager
Remote working
£24,000 - £27,000 pa plus excellent benefits (FTE £40,000 - £45,000 pa)
21 hours per week
Permanent, part-time
As Business Development Manager for our Community Services will focus and lead on:
· Analysing and unlocking opportunities for new business
· Implementing business development plans
· Supporting with getting new funding and bringing services to fruition
You will be responsible for identifying and building partnerships with NHS Trusts, Audiology Departments and ICBs to secure funding and expand our RNID Near You services across the UK. You’ll work closely with internal teams to develop business cases, manage stakeholder relationships, and ensure the successful launch of new RNID Near You contracts.
What you'll be doing
· Identify and build relationships with potential funders such as NHS Foundation Trusts, Audiology Departments, and ICBs to support service expansion.
· Collaborate with the Bids and Tender Manager to secure funding and develop compelling business cases for new RNID Near You services.
· Implement business development plans in partnership with Heads of Operations, supporting various workstreams and projects.
· Analyse and evaluate new service opportunities, contributing to a pipeline of potential contracts and making strategic recommendations.
· Ensure delivery of growth targets, including the opening of at least four new service contracts per financial year in line with RNID’s multi-year plan.
You will be a commercially minded professional with proven business development expertise specifically within the health sector, particularly in securing new contracts and driving service growth. You’ll bring a strategic mindset and ability to spot and seize opportunities through partnerships and projects. Your excellent relationship-building and communication skills will enable you to craft compelling proposals that resonate with stakeholders. A collaborative team player, you’ll thrive on bringing people together to achieve shared goals, and you’ll be motivated by purpose, with a strong understanding, or willingness to learn, about deaf culture and the communities we support.
RNID Near You is our national community-based service run by trained volunteers which offers:
· a hearing check and information on how to book a full hearing test.
· basic hearing aid repairs, cleaning, and advice on using hearing aids.
· information on hearing aids, hearing loss, tinnitus, and related issues, including emotional and practical peer support from volunteers with lived experience.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 17 August 2025
Interviews: 4 September 2025
Supporting people who are deaf, have hearing loss or tinnitus
Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle.
We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.
Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.
Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.
Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
Ideal start date: ASAP, as agreed with candidate
Purpose of the Role:
As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.
Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. You'll have full product ownership, managing the delivery lifecycle from end-to-end: from marketing, to pipeline development and entrant submissions, data analysis, reporting and evaluation, as well as ongoing development and improvement.
In addition, by collaborating with existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.
We’re looking for someone who is willing and able to move easily between strategic thinking and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.
Key Responsibility Areas
- Product ownership and project management
- Product and service development
- Quality standards
- Customer service and value proposition
- Stakeholder management
- Systems and processes
- Team development and collaboration
- Line Management (Matrix structure)
Please review the attached pdf for the full job description.
Person Specification (Knowledge, skills and experience required)
Project management and product development
- Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs
- Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery
Stakeholder engagement
- Strong interpersonal and communication skills, with experience building and managing relationships
Policy and data skills
- Understanding of issues related to social mobility, diversity and inclusion, or workforce development
- Understanding of and/or experience in benchmarking tools, indices or assessment frameworks
Commercial and customer service
- Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail
- Confidence in public speaking, presenting or facilitating workshops with professional audiences
IT skills
- Experience using Microsoft Office
- Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce
- Experience of or understanding of managing and using digital platforms for programmes, products and/or services
Please review the attached pdf for the full person specification.
How to Apply
Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August:
- A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills.
- A short statement answering the following question: “Tell us about a time where you played a key role in securing or growing a funding opportunity or partnership. How did you find the opportunity, and what was your approach to writing the proposal and stewarding the relationship? What impact did it have, and what did you learn?” (500 words maximum)
Please note that generic applications and CV’s will not be considered.
We unlock potential, broaden horizons and create opportunities for young people



The client requests no contact from agencies or media sales.
Department: Business Development
Salary: £40,000 - £44,500 pro rata (depending on experience)
Hours: 37.5 (minimum 15 hours p/w)
Job Type: Full time or Part time
Contract Type: Fixed Term Contract
An opportunity has become available to support income generation across AoC, with a particular focus on sport and physical activity, as Business Development Manager. This role is available as a fixed term contract, and is offered at an exciting time as new strategies are implemented.
Working within the central Business Development Team, who contribute to the delivery of AoC’s strategic objectives and support our members to deliver excellent outcomes for students, the role is responsible for delivering a coherent approach to income generation for funded projects, sponsorship, and commercial partnerships.
The ideal candidate will be an exceptional communicator who has financial acumen and strong negation skills. Experience of managing stakeholders and leveraging these relationships to maximise funding opportunities is required, along with experience of sourcing and securing funded project work from a range of funding bodies and charitable trusts.
AoC has a culture of high performance and commitment and we expect and get a lot from our staff. We offer trust and autonomy in a highly flexible working environment with a great package of rewards that includes a generous holiday entitlement, flexible pension scheme, opportunities for professional development including sponsorship of professional qualifications. We also know that our passion for the further education sector, and our focus on enabling colleges to help people realise their talents and ambitions, act as a great motivator for working at AoC.
Hours: Full Time (37.5 hours per week) or Part Time (negotiable but a minimum of 15 hours/ 2 days per week is required)
How to Apply
If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.
Your application must be submitted and received by 5pm on 11 August 2025.
Interviews: W/C 18 August 2025, online
Please note, candidates who are shortlisted for interview will be required to complete a short interview task, that will be emailed out to them in W/C 18 July 2025.
AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.
Thank you for your interest in this opportunity to join the AoC team.
REF-222906
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of New Developments
£56,254 per annum, with a London Weighting Allowance of £4,530 for those living within a London Borough (32 local authority districts plus the City of London)
Ref: 09REC
Full Time 37.5 hours per week – happy to talk flexible working
The role
Sustrans is the UK’s leading active travel organisation, working to make it possible for people across society to walk, wheel and cycle. We have a new strategy for the next five years, a key strand of which is to unlock active travel in new housing developments, and we are recruiting a Head of New Developments to lead this work.
This is a new position in which you will draw on your experience in the housing delivery sector to grow Sustrans’ contribution to the creation of new communities that have active mobility at their heart. As well as leading our influencing work aimed at organisations in housing delivery, you will develop and promote an offer to partners, drawing on Sustrans’ existing infrastructure, behaviour change and advisory services. You will connect with, inform and inspire professionals and decision makers involved in delivering new homes to adopt the actions required to increase active travel in their developments. Through collaboration with our Commercial team and subject experts across Sustrans, you will develop a pipeline of funded work from public, private and third sector organisations, ultimately enabling more households to walk, wheel or cycle for their day-to-day journeys.
The role can be based in any Sustrans office and will involve frequent in-person meetings and site visits, particularly (but not exclusively) in the Midlands and South of England.
About you
You’ll have significant experience contributing to the delivery of new developments through work for or with organisations such as developers, housing providers, consultancies, local authorities or government. We’re looking for applicants with a professional network in housing delivery, and significant experience securing new commissions from and/or influencing organisations involved in delivering new developments. You’ll have a strong understanding of the development process, including the spatial planning system, and of the roles of the parties involved in delivering new developments, the power dynamics between them, and the opportunities and appetite each has for taking action to increase active travel. Naturally, you’ll have deep knowledge of the challenges, opportunities and hot topics in housing delivery – for new towns, urban extensions and urban intensification schemes.
You’ll have exceptional external-facing leadership skills, and be a strategic, creative thinker, able to solve problems and convert new ideas into practical actions. Your outstanding communication skills will enable you to engage with stakeholders at a senior level, including on contentious subjects and on high-profile projects. You’ll have strong business acumen to secure new commissions and deliver effectively for clients, and the skills to influence decision-makers.
You’ll have experience of engaging meaningfully with communities to ensure that new developments respond to the challenges and aspirations of local residents and stakeholders. And you’ll have good knowledge of how active travel can be embedded into new developments to maximise the number of routine journeys that are walked, wheeled or cycled.
We’re looking for exceptional collaboration and people management skills and a commitment to fostering an inclusive and high-performing organisational culture. We welcome Chartered membership of a relevant professional body.
About Sustrans
We work in urban and rural areas, making it possible, safe and appealing for people to people to walk, wheel and cycle. We address the barriers that prevent people from travelling actively – barriers that disproportionately affect people who live in deprived areas, those who are disabled, people who are older or younger, and women and girls.
We’re a practical, can-do charity, designing award-winning infrastructure solutions in streets and across neighbourhoods, and working with communities to give people the skills, confidence, motivation and equipment to travel actively. We’re experts in community and stakeholder engagement, carefully navigating the sometimes heated territory of our work to tackle traffic dominance and car dependency. And we provide data, insight and advice to decision-makers, helping them invest effectively in transport, place-shaping and their communities. We work with government, to support wider work to improve mobility, and to advocate for changes to policy and funding. And over the last 30 years, Sustrans has developed the National Cycle Network from scratch, working with supporters, volunteers, governments and stakeholders to create 16,500 miles of traffic-free and low-traffic routes, loved and enjoyed by communities across the UK.
We are now embarking on a new chapter for our charity, with a refreshed strategy. The Head of New Developments will play a key role in growing our impact in this new chapter.
What we offer
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in service benefit – 3 x annual salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 10th August 2025.
- Interviews are expected to take place in person in London week commencing 18th August 2025.
- Applications are invited in the form of a CV and covering letter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Business Development Officer
UK-wide
£32,145 per annum (pro rata for part time hours)
Ref: 25REC
Part Time: 30 hours per week – happy to talk flexible working
Base: Hybrid working at any UK Sustrans Hub
About the role
We have a new opportunity for a Senior Business Development Officer to join Sustrans. In this pivotal role, you'll support Sustrans’ commercial strategy by leading and improving our competitive bidding process and delivering high-quality business development support across the organisation.
Key responsibilities will include:
- Championing innovation in our business development approach
- Developing compelling new offers and refining internal processes
- Providing expert bid-writing guidance and quality assurance
- Fostering collaboration across teams and leveraging internal expertise
- Strengthening Sustrans’ ability to win new opportunities and build strong, strategic partnerships
This is an exciting opportunity to influence the future of sustainable transport by helping us grow our impact and reach.
Candidates should be based within the geographical area with regular travel expected to the nearest hub.
About you
As an excellent communicator, you work well with other people and develop strong relationships.
You have experience of working in business development or a relevant setting. You have previously developed successful funding bids and competitive tenders. You work well with others, identifying new opportunities and gaps in the market. You coordinate activities using an established process - holding people to account and meeting deadlines. Your copy is of a high standard and you are confident reviewing others' work. You have a proactive mindset with a focus on quality, impact, and continuous improvement.
Previous experience of working in this area isn't a necessity. If you are well-organised, with an eye for detail, and work well with others - we'd welcome an application from you.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 13 August 2025.
- Interviews will take place in via MS Teams during the 1st or 2nd of September 2025
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role profile
Job Title: Advice Services Manager
Responsible to: Chief Executive Officer
Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt
Caseworkers, Energy Advisor.
Hours: Full time – 36 hours
Salary: £26,994 – £28,922 dependent on experience
Main Purpose of Job
· To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues.
· To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services.
· To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way.
· To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service.
· To ensure cover for Advice Session Supervisors when needed
· To provide training, guidance and support on client records, telephone channel and quality standards
· To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary.
· To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR’s to drive the organisation towards excellence in quality.
· To be responsible for Debt technical supervision and carry out continuous professional development activities and duties within the organisation.
· In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards
· To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted
· You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation
· Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate
· To undertake regular team meetings in line with the organisation’s quality expectations
· To undertake regular formal supervisions and review meetings
· Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best
· Encourage good teamwork and lines of communication between all staff and volunteers
· Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets.
Debt Advice giving
· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
· Use appropriate resources to find, interpret and communicate the relevant information to clients.
· Research and explore options and implications so that clients can make informed decisions.
· Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
· Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / other funding requirements, as appropriate.
· Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
· Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control.
· Be a DRO approved intermediary.
Research and Campaigns
· To ensure the advice team contribute to the development of social policy in line with our business plan
· To assist with social policy work as required by the organisation
Management duties
· You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation’s Business Plan and service-related KPIs.
· Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations
Learning and professional development
· Keep up to date with legislation relevant to the role, trends, ideas and thinking
· Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer
· Identify own learning and development needs and plan to meet them.
Administration
· Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
· Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
Other Duties and Responsibilities
· Undertake advice work as required, including supporting contracts and projects outside of the generalist service.
· Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts.
· Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
· Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy.
· Develop and maintain effective admin systems and records relevant to the role.
· Act as key holder and open or close the building when necessary.
· Attend regular internal and external meetings relevant to the role and to services at outreach locations.
· Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
· Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations.
· Identify own learning and development needs and take steps to address these.
· Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
· Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible.
· Demonstrate commitment to the aims and policies of the Citizens Advice service
· Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes.
· Attend relevant internal and external meetings as agreed with your line manager.
· Take personal responsibility for your own actions and for sorting out issues or problems that arise.
· Review and make recommendations for improvements to the service.
· Comply with all Citizens Advice information assurance guidelines.
· Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
· As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service
A local charity providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
The client requests no contact from agencies or media sales.