Development manager jobs in central london, greater london
The role
We’re seeking a Senior Events Manager to join our dynamic and high-achieving Events team!
Following the success of our Charity of the Year partnership at the 2025 London Marathon, it’s a really exciting time to lead the team forward. Key areas of the role are:
- To lead the team to meet income targets through the delivery of an engaging Events portfolio
- To lead the development and implementation of plans, marketing materials, multi-channel campaigns and supporter journeys for Event participants
- To Manage and inspire the Events Managers and wider team
About You
You’ll be passionate about charity events fundraising and excited about joining a team who achieve excellent results. You’ll also have:
- It is essential you have previous experience of leading a high-performing fundraising events team
- Proven ability of creating annual budgets and regular reporting of income and expenditure
- Proven ability in developing over-arching plans for multi-channel (especially digital) Events marketing campaigns and supporter journeys
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:
· Courage
· Compassion
· Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid and this role is expected to be in the office a minimum of 1-2 days per week. However you may be required to be in more frequently to attend meetings, get ready for events, and spend time with the team.
How to apply
- You can download the Job Description and Person Specification for full details of the role on our website. If you have any questions about this role that we’ve not answered, please get in touch with Kerry Thomas (details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Previous applicants for this Senior Events Manager role need not apply.
- Please note that interviews will be held remotely on Tuesday 7th October with second interviews in our office near London Bridge /Monument on Thursday 9th October.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
SEL Mind are working in partnership with South London and Maudsley (SLaM) NHS Foundation Trust to deliver the Primary Care & Community Mental Health Service, supporting people in Lewisham with their mental health and wellbeing. The service brings together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.
We have an exciting opportunity for a Service Manager to join our team in Lewisham. The role will take a leading position in the development and delivery of the Primary Care Mental Health Team, with responsibility for operational management of the service, support of team members, and building strong partnerships with SLaM, key stakeholders and line management.
This is a pivotal role for someone with strong leadership skills and a passion for driving forward innovative and person-centred mental health support within primary and secondary care. The role requires strong communication skills and includes responsibility for dealing with safeguarding situations and risk management. Accurate record-keeping and outcome monitoring are essential.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 28th September (11:59pm)
Likely interview date: Week beginning 6th October
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark




A Diocesan Finances Review was undertaken in 2025 which resulted in several key changes to financial flows between dioceses and the National Church Institutions. The purpose of this role is to design and implement the process changes, operational arrangements and governance necessary to support new ways of working for the NCIs and Dioceses.
The main change relates to the simplification of the administration of funding in relation to ordained ministry training. Dioceses will contribute to a single Ministry Training Fund which will meet the costs of ordained ministry training (fees, accommodation costs, maintenance and travel expenses), with administration carried out by the National Team, to provide a one-stop-shop for ordinands to understand entitlements, apply for grants and claim expenses. The post holder will be responsible for designing and implementing new technology-enabled processes and ways of working to support the efficient and effective operation of the Ministry Training Fund.
£10 million of funding was provided within the national Church of England's spending plans for 2026-28 to enable detailed analysis and planning to be undertaken (including pilot initiatives) focused on addressing structural overheads in the Church, and opportunities to reduce duplication and complexity. This role will enable appropriate governance processes in relation to the allocation and oversight of these monies.
The Spending plans also incorporate savings targets (£4 million + in 2026-28 and £20 million + by 2029-31) in some key areas relating to Bishops and Archbishops' ministry costs and National Church costs. This role will work with the relevant groups charged with delivering those savings, to ensure adequate oversight and monitoring, and report back to key governance bodies on a regular basis.
Key role requirements
- You will need experience in leading and delivering successful strategic change, improving processes and ways of working within a team and with other teams
- This role can be based in either of our office locations: Bishopthorpe in York, or Westminster in London
What we offer
Your Salary
- A salary of £75,000 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits
- 30 days annual leave plus eight bank holidays three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
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Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
Please note: You must have the right to work in the UK to be considered for the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.
Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.
About Cosmic
Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.
The Role
This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.
NHS Engagement & Relationship Management
- Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.
- Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.
- Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.
- Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.
- Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.
- Manage project timelines, budgets, KPIs and reporting to senior management and funders.
Engagement Campaigns
- Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.
- To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.
Management of Service Delivery Programmes
- Identify and implement a plan to secure the necessary resources to deliver services, such as recruiting new counsellors for post-PICU support programme.
- Develop, in partnership with the units, service delivery models that include services provided, and their impact.
- Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.
- Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.
- Work with our supporters and past patients and families in the development of projects and services.
- Work closely with the Family Liaison Team, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.
Monitoring, Evaluation & Reporting
- Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.
- Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.
- Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.
Who We’re Looking For
We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.
You’ll bring:
• Strong project management skills, with experience of engaging with stakeholders and reporting on services.
• Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.
• Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.
• Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.
• Excellent communication skills and an authoritative, professional manner when representing the charity.
• A collaborative approach to teamwork, including chairing meetings and motivating others.
• The ability to make sound decisions under pressure and communicate them clearly and constructively.
• An understanding of paediatric or neonatal care environments is desirable but not essential.
Why You’ll Love Working with Us
At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.
• 27 days holiday plus Bank Holidays
• £200 professional development budget annually
• Hybrid working opportunities
• Employee Assistance Programme
• Flexible hours. Core office hours 10am – 4pm
To be considered for the Service Delivery Manager role, please ensure you answer the screening question in full.
How to Apply
To apply for the Service Delivery Manager role, please submit the following:
• A copy of your CV
• Answers to our four screening questions (these form a key part of the selection process)
We look forward to hearing from you!
Cosmic is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid – 2 days per week in our Kingston office (KT2)
About Us
We’re the team behind CharityJob, the UK’s largest and most specialised job board for the charity and not-for-profit sector. For over 20 years, we’ve helped Charity organisations recruit passionate professionals who make a real difference. As we continue to enhance our platform and expand our capabilities, we’re looking for a talented Senior .NET Web Developer to join us.
The Role
We are seeking a highly skilled and experienced Senior .NET Developer to join our dynamic team. As a Senior .NET Developer, you will play a crucial role in the development and enhancement of our websites, CharityJob and Charity Connect. As an integral part of our team you will work very closely with us through daily standups, sprint planning meetings, and many discussions on Teams video calls to ensure the successful delivery of our projects. You will also collaborate closely with our product and QA teams to ensure the highest quality of our deliverables.
We’re seeking a developer with strong .NET and Azure expertise, along with solid front-end skills in HTML, CSS, JavaScript and ReactJS.
Key Responsibilities
- Develop, test and maintain features for Charityjob using .NET 9 and SQL Server.
- Work with Microsoft Azure services, including Azure SQL, Blob Storage, and Azure Cognitive Search.
- Collaborate daily via Microsoft Teams with Product Managers, QA, and fellow developers.
- Participate fully in Scrum ceremonies, including sprint planning, reviews, and retrospectives.
- Contribute to front-end development using HTML, CSS, JavaScript and occasionally ReactJS.
- Write clean, maintainable, well-documented code with an emphasis on performance and scalability.
- Offer technical input on architecture and best practices, and support less experienced developers.
Requirements
- 5+ years of professional experience in .NET web development (ideally .NET Core / .NET 8 or 9).
- Strong knowledge of SQL Server and experience designing relational databases.
- Hands-on experience with Microsoft Azure (SQL, Storage, Search, etc.).
- Front-end development skills in JavaScript, HTML, CSS, and ReactJS.
- Excellent written and spoken English
- Experience working in a Scrum/Agile setting.
Desirable
- Experience with CI/CD using Azure DevOps.
- Familiarity with automated testing tools and practices.
- Prior experience working on high-traffic websites or job boards.
What We Offer
- Competitive salary £70 – 80k depending on experience
- 25 days annual leave (excluding bank holidays)
- Hybrid working (2 days in office, 3 days from home per week)
- Generous employer pension contribution
- We let our teammates invest time to learn new skills to apply to their work.
- An open and democratic work culture where everyone can contribute, learn and teach.
- Working hours 9am to 5.30pm reducing to 9am to 5pm during August & December
How to Apply: If you are passionate about technology and want to contribute to a project that has a positive impact, we would love to hear from you. Please send your CV/resume and a cover letter detailing your relevant experience
We help charities find people who share their purpose, faster, easier and fairly.





The client requests no contact from agencies or media sales.
This new role will focus on driving business development and fundraising opportunities, and ensuring robust contract administration across METRO's HIV services. Reporting to the Head of HIV or Director of Services, the Senior Manager (HIV Services): Business Development and Team Coordination plays a vital role in strengthening the sustainability and effectiveness of METRO's HIV services.
The post holder will support the development of funding proposals and bids, build and maintain relationships with funders, commissioners, and partners, and contribute to fundraising activity to secure the future of HIV services. Alongside this, the post holder will provide hands-on support to the team with contract management, producing high-quality data-led reports, monitoring outcomes, and ensuring compliance with funder requirements.
This role acts as a bridge between delivery teams and METRO's leadership, being part of its Senior Management Team (SMT), and enabling services to thrive by ensuring contracts are well-managed, reports are accurate and timely, and opportunities for growth and sustainability are actively pursued.
Programme
METRO runs various HIV prevention and support services across London and the Southeast. These services include pan London and local HIV prevention services, HIV support services including advice and advocacy and family support, HIV peer mentoring and counselling services. Many of these services are delivered in partnership with agencies such as the GMIPartnership consisting of Spectra, Positive East, and our collaborations with THT, Positively UK and Africa Advocacy Foundation. Our services are also embedded in other sexual health partnerships, such as the SASH programme, which consists of our partnerships with Turning Point, London Friend and Naz. We also work with several NHS Trusts as part of our work with the London HIV Fast Track Cities programme and wider programmes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK based – Hybrid to any UK office with national travel
Ref PDR-251
Closing date: 9.00 am on 29 September 2025
St Giles Trust is seeking a strategic and detail-oriented People Data and Reward Manager to lead our data, reward, and payroll functions. This is a key role in shaping how we use people data to drive inclusive, high-performing workplaces.
About the Role
You’ll lead a small team to deliver effective, compliant, and customer-focused people services. Working closely with senior leaders, you’ll ensure our HR and payroll systems support organisational goals, and that our reward practices are fair, transparent, and aligned with our values.
Key Responsibilities
• Lead the People Data and Reward team, providing strategic direction and operational oversight.
• Manage and enhance our integrated HR and payroll systems, including configuration and optimisation.
• Act as the data protection lead for People, ensuring compliance with legislation and best practice.
• Provide expert guidance to the Executive Director of People and Internal Operations on risks, issues, and opportunities.
• Support the development of inclusive reward strategies and data-driven decision-making.
About You
We’re looking for someone who:
• Has strong experience in HR data, payroll, and reward management.
• Is confident using HRIS platforms and Excel to analyse and report on people data.
• Understands how data supports equity, diversity, and inclusion goals.
• Is proactive, collaborative, and committed to creating a great place to work.
• Can lead with integrity and inspire others through inclusive practice.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
To Apply
For further information and to apply visit our website via the apply button.
• Application Deadline: 9.00 am on 29 September 2025
• Interview Date: 10 October 2025
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our comprehensive benefits package including:
- An excellent pension scheme - (up to 12% company contribution)
- Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (25 days starting as a standard)
- Flexible working and much more!
The Role
What will I be doing?
- Managing a portfolio of public engagement events, including the delivery of the summer exhibition in Dublin each year and public engagement events across NI, Scotland and Wales
- Working with colleagues from across the organisation, particularly those in the Membership and National teams to support member led or member involved approaches to public engagement, with members supported and enabled to deliver appropriate activities that impactfully contribute to the IOP’s strategic goals.
- Support the development of public engagement content that demonstrates the value of physics and its applications to our lives and the full range of career and education pathways that can be accessed through doing physics
- Support the evaluation of Public Engagement Events to ensure the ongoing improvement pf our programme
Please note that this role will require significant travel around the UK and Ireland to deliver its remit. We particularly welcome applications from outside London and the South East of England with this in mind.
Projects you work on may include:
- Managing events and activities across the UK and Ireland that connect families with physics
- Developing new, novel and exciting resources that convey the relevance of physics to our daily lives
- Supporting IOP Members and physicists more broadly to be relatable role models for young people and to tell their stories in engaging ways
Who will I work with?
- The role holder reports to the Head of Public Engagement and Dialogue
- Working closely with the other members of the Public Engagement team to deliver a vibrant annual programme
- Collaborating with colleagues from across the IOP including Membership, EDI and Communications
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
- A proven track record of delivering excellence in public engagement with science and physics in particular, particularly with families
- Experience in working with volunteers and those from across the science community to deliver public engagement
- Skill in translating complex physics topics into family-friendly activities
- Experience of engaging with diverse communities, especially those currently under-represented in physics
- A degree in physics/science related/astronomy
Nice to have
- A post-graduate qualification Science/Astronomy or similar
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work for the IOP?
The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
We strive to make physics accessible to people from all backgrounds.



The client requests no contact from agencies or media sales.
Our employability team deliver a suite of careers focused programmes and activities to school and university aged young people. This includes Pathways to Law, Pathways to Banking and Finance and Pathways to Engineering, each providing young people with support and expertise in accessing higher education/apprenticeships, work experience opportunities, and skills development. Each programme hosts a national residential conference, giving students the chance to live and learn in a university environment. During the conferences our students have the opportunity to network with industry professionals, take part in a range of skills sessions and project, receive expert guidance on studying and careers, and experience university life through social activities and overnight stays in student halls.
We’re looking for a highly organised individual with a proven track record in event management to lead on the delivery of our residential conferences. Alongside our in-person residential activities this role will also coordinate some online activity for the Pathways to Medicine programme and a lead on a range of projects designed to enhance the impact of the Sutton Trust employability activities.
The post will report to our Senior Programmes Manager for Employability, working closely with the wider employability team, including line management of an intern/assistant and matrix management of team members when required.
Main duties
Designing and delivering the Trust’s residential conferences, currently one event per year for each Pathways programme (Law, Banking & Finance, and Engineering). This includes
- Organising and managing event logistics, such as venues, catering, facilities and accommodation
- Designing activities, content and timetables in line with the programme Theory of Change
- Ensuring residential conferences are risk assessed and run in accordance with latest health and safety guidelines
- Ensuring all activities are planned and delivered in line with safeguarding polices and best practice standards, maintaining a safe and supportive environment for all participants
- Overseeing all residential conference administration and pre-event processes, including attendee selection, communications, and requirement gathering
- Managing relationships and coordinating delivery with multiple programme stakeholders including university partners, employers, session facilitators and volunteer speakers
- Managing the residential programmes budget
- Line management of the Employability intern/ assistant, and effectively delegating work for other support staff as required
Responsibility for onsite delivery of each residential conference, this will include:
- Overseeing events of between 90 – 150 students, including multiple overnight stays
- Being the primary contact for staff, volunteers and partners
- Overseeing the recruitment, onboarding, training and management of temporary conference staff; managing staff teams of up to 70 people
- Ensuring all activities and events are run on time and on schedule
- Responding to student concerns and pastoral issues
- Ensuring the appropriate training and staff are in place to embed a proactive safeguarding culture at all events
Further year-round responsibilities will include:
- Co-ordinating additional online events and activities across the suite of Pathways programmes, including Pathways to Medicine
- Contribute to the annual safeguarding review and improvement process led by DSOs
- Lead on a range of employability related projects focused on enhancing the impact of our employability initiatives.
- Managing the MEAL (monitoring, evaluation, accountability and learning) and reporting process for residential and relevant online activities
- Modelling best practise in utilising the Trust’s CRM system and data sharing portal - including suggesting changes to drive efficiencies and data collection
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Designing and managing large scale events - for over 100 delegates across multiple days
- Leading young person-facing events and activities, including awareness of best practice in supporting student needs
- Leading on robust and responsive processes for safeguarding young people, ideally in a residential setting
- Managing relationships with both contracted and voluntary delivery partners as well as diverse stakeholders
- Managing and delegating work to a team of staff to achieve delivery outcomes
- Problem solving and adapting to achieve goals
- Monitoring, evaluation and continuous improvement of process and delivery
- Budget management
- Delivering online events and activities (desirable)
- Working within or an understanding of the not for profit sector;
We are also looking for an individual who:
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage
- Demonstrates a high degree of initiative and leadership when delivering projects and events
- Has strong organisational skills including the ability to multi-task and prioritise
- Excellent verbal and written communication and strong analytical skills
- Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
- Contract: Full-time, Permanent
- Salary: £42,025-£44,000 per annum
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Interviews
Applications should reach us by 10am, Monday 29th September, with first round interviews held over Zoom on 7th October, and second round interviews held at our London offices on 14th October.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Join us at the Foundling Museum at a pivotal moment in its story. We are seeking an experienced, conscientious and collaborative Director of Development to lead our fundraising and strategic growth.
With passion, creativity and realism, you will drive philanthropic support, nurture key relationships and be a key contributor to shaping the Museum’s future as we build on its unique heritage and national profile.
You will bring proven leadership, deep understanding of cultural fundraising and the ability to inspire colleagues, supporters and stakeholders to achieve income targets. This is a rare opportunity to make a dynamic impact on a museum with history, relevance and ambition.
Role Overview
The Director of Development at the Foundling Museum will lead the Museum’s fundraising strategy, driving income generation to support its mission and programmes. This senior leadership role oversees all aspects of fundraising, including corporate sponsorship, individual giving, trusts and foundations, membership schemes, philanthropic campaigns and communications.
The Director of Development works closely with the Museum's Director (CEO & Artistic Director), Trustees and key stakeholders to cultivate relationships with high-value donors, build strategic partnerships and secure sustainable financial support. As part of the Senior Management Team, this new role will work in collaboration with the Director of Finance (PT) and Director of Commercial and Operations (FT).
Reporting directly to the Museum Director, the role involves managing a small development team (2FTE) and communications team, setting ambitious targets and achieving actual income goals, ensuring alignment with the Museum’s values and strategic priorities.
The Director of Development will play a critical role in shaping the Museum’s long-term financial resilience, leveraging the Museum’s reputation and impact to inspire and engage supporters from diverse sectors.
Key duties
Strategic Leadership
- Develop and implement a comprehensive fundraising, membership and partnership strategy to support the Museum’s short and long-term goals
- Work closely with senior leadership and the Board to align fundraising priorities with the Museum’s mission and strategic objectives
- Fundraising
- Lead efforts to secure major gifts and corporate sponsorships, with a particular focus on individuals, trust and foundations, and corporates
- Oversee the development of compelling proposals, pitches, and presentations to corporate and individual supporters, including negotiation of corporate and philanthropic agreements
- Work with trusts, foundations, and statutory funding bodies to secure grants that support the Museum’s exhibitions, programmes and capital projects, ensuring timely and accurate reporting on all grant-funded activities
- Ensure that proper due diligence around potential donors is conducted in line with the organisation’s policies and compliant with the Fundraising Code of Practice of the Fundraising Regulator and other national bodies with which the Museum is registered
- Donor and Partnership Development
- Identify, cultivate and secure new high-value donors of all types, including individuals, corporate partners, trusts and foundations and statutory funders
- Develop strong professional relationships with the Museum’s existing donors in a warm and personal atmosphere and in alignment with the Museum’s values
- Strengthen existing relationships with key stakeholders, including internal colleagues and board and committee members, to harness their relationships and foster a culture of philanthropy and understanding of fundraising across the organisation
- With the Director of Commercial and Operations, plan and deliver all major Museum events for key stakeholders
- Lead the team to cultivate the membership base of the Museum
- Leadership & Team Management
- Manage the fundraising team, providing guidance and support to ensure success in meeting income targets
- Manage the communications team to oversee the brand, marketing, media communications and related budgets
- Oversee digital communications, including website and social media, to increase income generation, philanthropy and partnerships
- Foster a collaborative and results-driven culture within the team, and with SMT across the staff
- Financial & Administrative Oversight
- Monitor and evaluate the effectiveness of fundraising activities, ensuring that targets are met and that funds are raised in line with the Museum's mission
- Oversee the fundraising budget and ensure efficient use of resources
- Liaise with the Director of Finance to ensure fundraising revenues are accurately tracked and accounted for
- Ensure complete, accurate and timely processes are conducted around all fundraising activity, including gift administration and acknowledgement, Gift Aid, GDPR compliance, etc.
- Provide regular reports to the Museum Director and Board of Trustees on the Museum’s progress on key projects and targets as articulated in the Museum’s strategic plan
- Public Relations & Advocacy
- Serve as a key ambassador for the Museum, deputising for the Director where appropriate regarding income generation, enhancing its public profile and strengthening its reputation in the philanthropic and corporate sectors
- Represent the Foundling Museum at events, donor meetings and public forums
- Keep up to date on best practice in cultural fundraising and charity sector fundraising and communications, and bring this knowledge back for institutional benefit
Person Specification
Experience (required)
- Proven leadership, ideally at least 5 years, in a similar role where philanthropic and grant income is central to the success of the organisation
- Extensive experience of shaping and implementing fundraising strategies that have delivered a step change increase in actual income
- A substantial fundraising track record in securing income from diverse constituencies and across funding types, including personal experience in securing major gifts and managing teams to do the same
- A demonstrable history of innovation and entrepreneurial approaches to identifying income generation opportunities and pushing organisations forward to increase income
- Proven experience of nurturing long and short-term funding opportunities and being the key point of contact for both
- Significant team leadership experience of creating, leading, inspiring and motivating a high performing team and collaborating with a wide range of colleagues and stakeholders
- Strong performance management skills with a proven ability to develop, articulate and champion funding opportunities and gain buy-in among staff and key stakeholders, including board and committee members
- In-depth understanding of relevant UK charity and tax legislation, due diligence processes and policies relating to fundraising
Experience (desirable)
- Extensive experience of fundraising in arts and / or heritage, preferably in the UK
- Knowledge of effective fundraising in Europe and the US, including tax-effective giving
- Thorough understanding of Data Protection legislation as it relates to fundraising, marketing and communications
- Experience of effective endowment and legacy fundraising strategies
- Personal characteristics and skills (required)
- Ability to lead, motivate and inspire a fundraising and communications team
- Excellent written and oral communication skills
- Highly developed negotiation, influencing and persuasion skills
- A natural networker who builds confidence and trust and can represent the Foundling Museum at the highest levels and garner respect within peer networks
- Project management skills and ability to remove any organisational roadblocks that exist in relation to development
- Resilient, diplomatic and resourceful in solving problems
- Ability to prioritise and focus on the areas of greatest impact
- Commitment to the highest professional and ethical standards
- Strongly numerate with the ability to be entrepreneurial and take measured risks
- Alignment to the Foundling Museum’s values, communicating clearly, transparently and consistently; having accountability and working as part of a collaborative team towards a common purpose
- Enthusiasm and passion for the mission of the Foundling Museum and for the importance of increasing engagement with and access to the arts
Conditions of Work and Benefits
- £65,000-70,000 full-time salary, depending on experience. We are open to 0.8 FTE at a pro-rata salary.
- Probation period of 6 months, and notice period of 3 months (1 month during probation)
- This job will be based onsite at the Foundling Museum. For all our employees, there are opportunities for partial hybrid working if desired; we have an agreed minimum of 60% of working hours that must be onsite at the Museum.
- Normal working hours are 9.30am to 5.30pm. This role requires some flexibility, including some mornings, evenings and weekends.
- 25 days annual leave per year (pro rata) + bank holidays (pro rata) + Birthday leave (one day)
- You will be eligible to join a group contributory pension scheme (3 months after your start date)
- Free access to our fully-funded Employee Assistance Programme for wellbeing – WISDOM
- Training support from our online learning platform
- Discount from the Foundling Museum Shop and local partner businesses
- Free or reduced-price access to partner museums
- Access to season ticket, rental deposit and cycle to work scheme loans (3 months from your start date)
- Please also note that this job description will not form part of your contract or your terms and conditions of employment. Duties and requirements of the role may vary from time to time in accordance with the needs of Foundling Museum, its strategy and the directions from the Museum Director.
Application timetable
- Closing date for applications: 12 noon on Monday 20th October 2025
- First interview date: Tuesday 4th and Wednesday 5th November 2025
- Second interview date for shortlisted candidates: Monday 10th November 2025
How to apply
To apply please follow the link to our application portal where you will be asked to upload a completed copy of our standard application form you may also attach your CV if you wish. Please note that the job is being advertsised via CharityJob until the 10th October and after this date you will need to go directly to our website to apply where you will have until the 20th October to submit your application.
PLEASE NOTE: On the application portal, where it requests a CV, please ensure to upload your completed Application Form (required), your CV (optional) the Equal Opportunities Form (optional).
Please get in touch with us if you have any access requirements or queries related to the application process details of how to do this are in the Job description.
If you wish to book a time to have a short informal conversation (phone or video) prior to application with the Museum Director her contact details are in the job description.
Please also note that any offer of employment will be subject to receipt of satisfactory references and proof of right to work in the UK and also may be subject to a DBS (Disclosure and Barring Service) check.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Responsibilities
Executive Assistant to the CEO
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Manage the CEO’s diary, travel arrangements, and general administration (supporting the wider team where needed).
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Manage the CEO’s inbox and LinkedIn messages: triage, prioritise, and draft responses on their behalf where appropriate.
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Support the CEO in engaging with key stakeholders, including funders, trustees, and partners.
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Prepare communications on behalf of the CEO, including blog posts, social media content, and internal updates.
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Identify speaking events and provide briefings for events
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Represent the CEO in meetings, where agreed, and ensure follow-up actions are captured and completed.
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Manage and support cross-organisational projects with multiple stakeholders.
Provide occasional administrative support to the wider team during peak periods.
Board & Governance Support
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Manage Board of Trustees engagement and communications.
Coordinate Board meetings, including preparing agendas, collating and distributing Board papers, and taking minutes. -
Support governance procedures and ensure records are maintained in line with compliance requirements.
Office Management & Team Support
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Oversee smooth running of the London office, including supplies, facilities, mail, and liaising with suppliers.
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Support the Head of People and Culture with HR administration, recruitment coordination, and onboarding.
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Organise and coordinate team events and activities, including away days.
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Help maintain key organisational systems, processes, and documentation.
What we’re looking for
We know not everyone will meet every requirement, but we’re looking for someone who can bring most of the following:
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Proven experience in an EA, PA, or senior admin role, ideally supporting a CEO or senior leadership team.
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Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
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Excellent written and verbal communication skills, with the ability to adapt tone and style for different audiences.
Confident building relationships at all levels, from team members to trustees, funders, and partners. -
Discretion and sensitivity when dealing with confidential information.
Proactive problem solver who can anticipate needs and take initiative. -
Comfortable influencing and coordinating colleagues to deliver on shared goals.
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Strong digital skills, including using Google Workspace, and online collaboration tools such as Monday, Salesforce and Slack.
Person Specification
Essential skills and experience
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Proven experience in an EA, PA, or senior administrative role, ideally supporting a CEO, Director, or senior leadership team.
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Excellent organisational skills, with the ability to prioritise competing demands and manage multiple projects at once.
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Strong written and verbal communication skills, with the ability to draft clear, professional correspondence and adapt style for different audiences.
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Confident relationship-builder, able to engage effectively with colleagues at all levels, trustees, funders, and external partners.
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High level of discretion and integrity when handling confidential information.
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Proactive problem-solver, able to anticipate needs, spot issues, and take initiative.
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Comfortable coordinating colleagues and holding others accountable to deadlines.
Strong digital skills, including Google Workspace (Docs, Sheets, Slides), and familiarity with collaboration tools such as Slack, Monday, and Salesforce (or similar CRM).
Desirable skills and experience
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Experience supporting a Board of Trustees or similar governance body, including preparing papers and taking minutes.
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Experience working in a charity, social enterprise, or purpose-led organisation.
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Understanding of governance and compliance requirements.
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Event coordination experience (e.g. team away days, workshops, or external events).
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Experience creating or improving processes, systems, and documentation.
Personal attributes
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Highly organised and detail-oriented, with a calm and professional approach.
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Flexible and adaptable, able to manage shifting priorities with ease.
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Collaborative and team-oriented, willing to “roll up your sleeves” when needed.
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Confident, approachable, and comfortable working with senior stakeholders.
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Motivated by Hatch’s mission to create a fairer society by supporting underrepresented founders.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for someone passionate about creative health, co-production, and working alongside communities to deliver innovative approaches to mental wellbeing. You will manage delivery across multiple partners, lead co-production with young people and parents, and oversee evaluation and impact reporting.
We welcome applicants from diverse backgrounds and especially encourage applications from those who reflect the lived experiences of the South London communities we serve.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Association of Directors of Public Health (ADPH) is a Charity and Company Limited by guarantee and is the representative body for Directors of Public Health (DPH) in the UK. It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.
The Association has a rich heritage, its origins dating back more than 160 years. It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.
The Association of Directors of Public Health is now looking to appoint a Communications and Marketing Manager to develop, manage and lead our external communications and marketing programme, working to support the Head of External Affairs to broaden our reach and ensure that the DPH voice has impact.
The successful candidate will have experience in working in a communications environment, be skilled at working with the media and able to produce engaging content for a range of channels and audiences.
Excellent interpersonal and prioritisation skills are required to lead and manage cross team projects and line manage, support and develop the Project Administrator.
The Association does operate a hybrid working arrangement with its staff and candidates from across the UK are welcome, but they will be required to attend meetings and events in central London during the year. Further details can be confirmed prior to application if required.
The closing date is noon on 12th October 2025, however, we do reserve the right to close the application process early should a suitable candidate be available and would therefore urge those interested to apply asap.
The successful candidate will be required to provide evidence of a continuing entitlement to work in the UK.
Please note to be considered for the role you need to apply with a covering letter outlining why you feel you would be suitable for the role, together with a current cv.
The client requests no contact from agencies or media sales.
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available: 5:00pm to 10:00pm
Job Purpose
As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April.
You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour.
You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity.
This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish.
Job Description
As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan.
Your main responsibilities will include:
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Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported.
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Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night.
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Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have.
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Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful.
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Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed.
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Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided.
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Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times.
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Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift.
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Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need.
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Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking.
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Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information.
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Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work.
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Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested.
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Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required.
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Supervision meetings – Take part in regular supervision meetings with the Service Manager.
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Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly.
Person Specification
Essential:
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A valid manual driving licence and be willing to drive the Glass Door van.
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Experience working with people experiencing homelessness or other vulnerable groups.
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A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
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The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach.
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Confidence in handling challenging behaviour calmly and respectfully.
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Strong written and verbal communications skills.
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The ability to carry out manual handling tasks, such as moving supplies and equipment.
Desirable:
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The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
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A lived experience of homelessness.
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An understanding of, and commitment to, trauma-informed care.
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Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
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Employment is subject to a satisfactory enhanced DBS check for adults.
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You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
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A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £55,544 – £61,000 per annum
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Fixed Term – Two years (to July 2026)
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)
Interviews: 29th and 30th September, 2025
About the Role
We’re recruiting a Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners. This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.
You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors. This role offers a unique opportunity to shape a model that puts clarity, accessibility, and cultural sensitivity at the centre of how families seek support.
About Norwood
Founded in 1795, Norwood is the UK’s oldest Jewish charity supporting vulnerable children and their families, children with special educational needs, and adults with neurodevelopmental disabilities, including learning disabilities and autism.
We’re building a culture grounded in our core values of Kindness, Respect, Belonging, and Empowerment and the Advice Triage Service is central to how we connect those values with the people and communities we support.
Your Day-to-Day
As Service Manager, you’ll:
• Establish and embed the Advice Triage (OFD) model for public launch in March 2026
• Lead and manage a multi-disciplinary team including triage workers, referrals staff, and reception
• Develop triage protocols, safeguarding and referral procedures, and escalation frameworks
• Oversee inbound query management across all contact channels
• Coordinate internal and external referral pathways across Norwood and key partners
• Manage the design and population of an online service directory
• Build and maintain strategic relationships with schools, synagogues, charities and LA/NHS services
• Work with communication and engagement teams to promote the service
• Oversee the development and rollout of a CRM system
• Lead service evaluation, report to SLT and funders, and embed co-production in service design
Qualifications, Training and Experience
Essential:
- Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
- 3+ years’ experience in social care, education, or advice services
- Proven ability to lead services, manage teams, and deliver change
- Strong knowledge of referral systems across the voluntary and statutory sectors
- Sound safeguarding knowledge
- Excellent stakeholder, communication and CRM skills
Desirable:
- Knowledge of the Jewish community and culturally specific services
- Experience setting up a helpline, triage service or call centre
- Familiarity with neurodivergent support needs and transitions
- Experience developing service directories or digital tools
Reward & Benefits
We offer a supportive, purpose-driven environment with:
- Hybrid and flexible working
- 25 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
- Employee Assistance Programme
- Blue Light Card scheme access
- Cycle to Work scheme
- Free eye tests and eyewear allowance
- Opportunities for development and leadership coaching
To apply: Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.