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Refuge, Greater London (On-site)
£28,857.1 per year
Posted 6 days ago
Barnardo's, Remote
£25,492 - £29,726 per year plus £312 per annum Office at Home Allowance
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Look Ahead Care Support and Housing, Tower Hamlets (On-site)
Up to £28808 per annum + Benefits include 25 days Annual Leave etc.
Posted 6 days ago
Closing in 7 days
Prospectus, Remote
£30,000 to £40,000 per annum
Posted 6 days ago
Birthrights, Remote
£70000 - £75000 per annum
Posted 4 days ago Apply Now
Look Ahead Care Support and Housing, Newham (On-site)
Up to £29940 per annum
Posted 6 days ago
Closing in 7 days
Church of England, London (Hybrid)
Up to £40572 per annum + ?£40,572? per annum
Posted today
Mind in Enfield and Barnet, EN2, Enfield (On-site)
£27,846 per year / Actual salary (based on 15 hours per week) - £11,934
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Harris Hill Charity Recruitment Specialists, Dulwich (On-site)
£22,678 - £24,052 (prorated salary) per annum plus benefits
Posted 2 weeks ago Apply Now
Closing in 5 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£30k per year
Posted 1 week ago Apply Now
Closing in 3 days
A Good Thing CIC, Remote
£25,200 per year
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Church of England, West End (Hybrid)
£80000 - £82157 per annum
Posted 4 days ago
Page 35 of 50
Finsbury Park, Greater London (Hybrid) 9.69 miles
£37,481 per annum FTE (£29,985 pro rata)
Part-time (28 hours per week)
Permanent
Job description

At ISHA, we are looking for a dedicated and enthusiastic individual to join our team as a Benefits & Financial Inclusions Officer in the Income Team. This is an exciting opportunity for an experienced individual to be part of a thriving organisation, where you'll be at the heart of delivering outstanding service and making a real difference in the lives of our residents.

Job Title: Benefits & Financial Inclusions Officer
Hours: 28 hours a week
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £29,985 pro rata (£37,481 full time equivalent) and is for 28 hours per week
Contract: Permanent

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Within the role of Benefits & Financial Inclusion Officer you will be expected to:

  • Achieve income maximisation including the completion of welfare benefits applications.
  • Provide support and advice on money management signposting to specialist agencies when necessary.
  • Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.
  • Complete welfare benefits mandatory reconsiderations and appeals.
  • Advice concerning Universal Credit.
  • Casework support with ongoing queries.
  • Work collaboratively with both internal and external departments and partner agencies.

We are looking for someone who has a passion for delivering excellent support to residents, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

You

You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders and staff.

You will work closely with our housing teams to ensure our services are delivered to the highest standards and help our residents to sustain their tenancy.

This role will play a key role in enhancing our customer journey, offering creative solutions and driving continuous improvement.

If you're a proactive, detail-oriented individual with a commitment to providing outstanding service, we’d love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team at ISHA.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

If this sounds exciting, we want you on our team. Please do apply.

Deadline: 9:00am Monday 26 May 2025
Interview: Wednesday 11 June 2025 in person at 102 Blackstock Road

Interested?

Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

Please apply with your CV and a covering letter telling us: -

(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) Anything else you want us to know about you.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

No agencies please.

Posted by
Islington & Shoreditch Housing Association (ISHA) View profile Organisation type Non Charity Employer
Posted on: 13 May 2025
Closing date: 26 May 2025 at 23:30
Job ref: 167135_IS
Tags: Advice / Information, Communications, Housing, Operations