Development operations coordinator jobs

We are looking for a manager to lead on the relationship with the project funder, to lead a team of two co-ordinators and take ownership of project monitoring, analysis and reporting. You need to bring experience of liaising with senior stakeholders, people management and project management skills, including analysing data, and writing concise and comprehensive reports.

We are expanding our team to allow us to significantly grow and develop one of our key projects, Jericho Works. The project enables us to maximise our impact and take Jericho’s expertise out into the community, engaging with community organisations to reach those who face challenges in finding work and helping them progress in their journey towards employment. Jericho Works offers one-to-one employability support, short-term work tasters and placements, support into progression opportunities including volunteering, training and employment, and employability-focussed hardship and practical support.

We would consider 0.8 FTE for the right candiate. The successful applicant must have the Right to Work in the UK as we are unable to offer sponsorship.

What you will be doing: 

· Maintaining and developing our relationship with the key funder and their team

· Leading on regular funder meetings 

· Budget forecasting and monitoring

· Line management of project co-ordinators, including regular one-to-ones, appraisals, overseeing their development and supporting them to achieve their targets 

· Identifying creative opportunities to maximise the impact and reach of the project, including for example creating and delivering workshops or other training.

· Contributing to direct participant support as needed and offering support to the team with more complex cases 

· Meeting project targets including numbers of participants supported and positive outcomes 

· Working with colleagues across Jericho and external partners to identify opportunities for participant progression 

· Strengthening our network of community organisations and referral partners 

· Ensuring timely submission of appropriate reports to trustees, senior management team and key funders, including data, finance and narrative reporting. 

What skills are we looking for? 

Essential

· Experience of people management and team leadership

· Experience developing partnerships

· Excellent verbal and written communication, networking and presentation skills

· Strong planning, organisational and project management skills

· Ability to record, manage and analyse data for monitoring and reporting purposes

· Good understanding of safeguarding

· Experience of providing support, mentoring and/or coaching to individuals who face barriers to employment

· Ability to work independently and manage own workload in addition to working as part of team

· An appreciation of and sympathy with The Jericho Foundation's Christian roots and values, and a commitment to its mission of supporting people facing barriers to employment into sustainable work.

· Ability to travel to various sites including ones not accessible by public transport 

Desirable

· Experience within the charity or employability sectors.

· Knowledge of Birmingham's community organisations and support providers

· Experience of liaising with funders

· Understanding of supported employment and employability programmes. 

About JERICHO 

JERICHO is an award-winning Birmingham-based charity and family of six social enterprises. We provide supported work opportunities for people facing extreme challenges in getting a job and have been helping people across Birmingham into employment for over 30 years. We primarily support marginalised young people and survivors of modern slavery. What makes our model so effective is the way we combine work placements with individualised wrap-around support, training and a range of targeted activities. Our approach is focused on helping people address the issues that are affecting their life chances, build skills and confidence and ultimately become more employable. 

INTERVIEWS ARE PLANNED IN PERSON ON TUESDAY 28th JULY

Position

This is an exciting opportunity for a driven and experienced face-to-face fundraising Manager with Festivals and Events experience who thrives in fast-paced environments and is passionate about both performance and purpose. You’ll lead, coach and inspire teams on the ground at some of the UK’s most vibrant festivals and events, while also playing a key role in shaping the future of our F2F programme—contributing ideas, improving ways of working, and driving innovation across delivery, training and operations. Ideal candidates will combine strong operational and people management skills with resilience, adaptability and a commitment to high standards of safeguarding and supporter engagement. In return, you’ll join a globally respected humanitarian organisation, directly connect the public with MSF’s life-saving work, and have the opportunity to influence and grow a programme that is central to our income and impact.

Hours: Full-Time (37.5 hours per week) This role is not limited to Monday–Friday and will require regular weekend work. Variable days over festival season including overnights and weekends

Duration: Fixed term - 12 months

Location: London - hybrid, and on-site at festivals across the UK

Salary: £41,902.62 - £51,214.32 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

Manage the on-site delivery of MSF UK’s Face-to-Face (F2F) fundraising activity across Festivals and Events, ensuring high-performing, safe and professional fundraising operations that maximise income and public engagement.

Provide day-to-day management and development of Team Leaders, Fundraisers and Coordinator-level roles, driving performance through coaching, monitoring and clear accountability against targets.

Coordinate and deliver on-site operational and logistics activity across up to 60 festivals and events annually, working in close partnership with the Logistics Manager, who is responsible for logistics planning and infrastructure.

Act as the most senior on-site representative for MSF, ensuring all festival and event activity runs smoothly, maintaining strong relationships with event organisers, suppliers and stakeholders, and ensuring a high-quality, self-sufficient operational presence.

Work closely with the F2F Programme Lead and wider F2F management team to deliver the Festivals and Events plan, contribute to programme development and support the ongoing growth of the events portfolio.

Support the recruitment, onboarding and effective deployment of F2F agency workers and MSF UK staff, ensuring teams are equipped to deliver high-quality fundraising and meet performance expectations.

Take responsibility for on-site operational planning, including rota management and oversight of timesheet accuracy, ensuring effective resource allocation across activity.

Ensure all team activity adheres to MSF’s standards for behaviour, safeguarding, safety and compliance, creating a positive and professional working environment.

Outside of festival periods, take responsibility for the delivery of Private Sites activity, maintaining the same standards of leadership, performance and target achievement. The role is accountable for delivering annual Festivals and Events income targets and contributes to the overall success of the Face-to-Face programme.

About Home-Start Barnet, Brent & Harrow

At Home-Start Barnet, Brent & Harrow, we believe every child deserves the best possible start in life. We support families with young children through challenging times, helping parents build confidence, strengthen relationships and create happier, healthier home lives.

We're looking for an experienced and compassionate Family Support Lead to join our leadership team. This is an opportunity to help shape high-quality family support services, lead a dedicated team and make a lasting difference to children and families across our communities.

About the Role

As Family Support Lead, you will provide day-to-day leadership to our Family Services Team, ensuring families receive safe, effective and person-centred support.

You'll supervise a team of Family Support Coordinators, oversee referrals and case management, act as our Designated Safeguarding Lead (DSL), and work directly with a small caseload of families with more complex needs.

The role is varied and hands-on, combining operational leadership with direct practice. You'll also contribute to volunteer development, deliver training and parenting programmes, build strong partnerships with local agencies and help drive continuous improvement across our services.

Key Responsibilities

• Lead, supervise and support the Family Services Team.
• Manage referral allocation, caseload oversight and service quality.
• Act as the organisation's Designated Safeguarding Lead (DSL).
• Provide direct support to a small number of families experiencing complex challenges.
• Deliver parenting programmes, workshops and community activities.
• Work collaboratively with statutory and voluntary sector partners.
• Contribute to the ongoing development and improvement of family support services.

About You

We're looking for someone who combines strong leadership with warmth, empathy and excellent professional judgement.

You'll have:

• Significant experience supporting vulnerable children and families within family support, early help, social care or a related setting.
• Experience supervising staff, volunteers or students.
• Excellent safeguarding knowledge, with experience as a Designated Safeguarding Lead (or Deputy DSL) desirable.
• Experience managing complex caseloads and undertaking family assessments.
• Strong partnership working skills and confidence working with a range of professionals.
• Experience delivering group work, workshops or training.
• Excellent organisational, communication and decision-making skills.
• A commitment to equality, inclusion and trauma-informed practice.

Why Join Us?

This is an exciting time to join Home-Start Barnet, Brent & Harrow. You'll become part of a supportive, ambitious organisation that genuinely values its people and the families we work alongside.

We offer:

• A friendly and supportive team culture.
• Opportunities for professional development and training.
• Regular supervision and reflective practice.
• Flexible working where operationally possible.
• Employer pension contribution.
• The opportunity to make a real difference to local families every day.

Safeguarding

Home-Start Barnet, Brent & Harrow is committed to safeguarding and promoting the welfare of children and adults. All appointments are subject to satisfactory references and an enhanced DBS check.

This post is exempt from the Rehabilitation of Offenders Act 1974.

Ready to Apply?

If you're an experienced family support professional who enjoys leading others, building strong partnerships and helping families thrive, we'd love to hear from you.

Department: People, Culture and Leadership Hub (PCL) Hub 

Contract type:12 month Fixed Term Contract or secondment 

Salary Level:  Circa £46,453 per annum

Location:Home Based (UK wide travel as required) 

Reports To:Programme Manager 

The fire and rescue sector is undergoing a major transformation in how it defines, develops and assures professional competence. This role sits at the heart of that change. 

We are looking for a highly organised and motivated Competence Co‑ordinator to support delivery of the NFCC Competence Reform Programme—helping ensure that people across the sector have the right knowledge, skills and behaviours to keep communities safe. 

About this role 

Working closely with the NFCC Competence Programme Manager, you will play a critical role in coordinating and supporting the development of national competence frameworks, tools and guidance. 

You will collaborate with NFCC Hubs, fire and rescue services, and subject matter experts to translate the NFCC Model of Competence into practical, consistent and high‑quality outputs that can be used across the sector. 

This is a varied and hands‑on role combining programme coordination, stakeholder engagement and content development. 

Key Responsibilities 

Programme coordination & governance 

• Support planning and delivery of the Competence Reform Programme 

• Maintain programme documentation (plans, trackers, risk logs, action logs) 

• Coordinate meetings, agendas, minutes and follow‑up actions 

• Prepare reports and updates for boards, committees and governance groups 

Competence framework development 

• Support NFCC Hubs to design, test and refine competence frameworks 

• Coordinate subject matter expert input and feedback processes 

• Ensure frameworks align with the NFCC Model of Competence 

• Maintain version control, development records and publication readiness 

Training tools & guidance 

• Contribute to the development of:

• Training materials 

• Learning resources 

• Implementation guidance 

• Templates and toolkits 

• Translate technical content into clear, practical guidance 

• Support creation of slide decks, FAQs and facilitator notes 

Stakeholder engagement & implementation 

• Support engagement with fire and rescue services and national stakeholders 

• Maintain accurate records of consultation and feedback 

• Assist with communications, briefings and presentations 

• Support implementation and adoption of competence frameworks 

About you 

You are a highly organised and collaborative individual with strong communication skills and experience supporting structured programmes or content development projects. 

Essential experience 

• Developing frameworks, guidance, training materials or similar products 

• Working with subject matter experts to produce clear written outputs 

• Managing documentation such as plans, trackers, logs or reports 

• Supporting meetings, governance processes and stakeholder engagement 

• Strong written and verbal communication skills 

• Excellent organisational and IT skills (Microsoft Office and collaboration tools) 

Desirable experience 

• Learning & development, HR, organisational development or workforce planning 

• Competence frameworks or professional standards development 

• Programme or project delivery in complex environments 

• Experience in the fire and rescue sector or other public/emergency services 

• Knowledge of UK fire sector governance or national standards 

Qualifications (desirable) 

• CIPD Level 3 / 5 or equivalent experience 

• Project or programme management qualification (e.g. PRINCE2, AgilePM) 

What you’ll bring 

• Attention to detail and ability to manage multiple priorities 

• Confidence working with a wide range of stakeholders 

• Analytical thinking and ability to synthesise complex information 

• A commitment to equality, diversity and inclusion 

• A proactive, collaborative and improvement‑focused mindset

If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description and apply. 

How to apply: 

Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position. 

Closing Date:31st July 2026

Interviews & Exercise:Week commencing 24 August 2026 (via Microsoft Teams) 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. 

Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.

Context 

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. 

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. 

Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport. 

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.

· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.

· Inform carers about carers assessments and refer where necessary.

· Inform carers about emergency grants available and refer where necessary.

· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

· Refer unpaid carers to local services to access local and culturally appropriate support in their area.

· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.

· Signpost carers to relevant services in Manchester suited to their individual need.

· Complete relevant grant applications for carers using the service where needed.

· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers

· Research and explore options and implications so that carers can make informed decisions.

· Write and maintain detailed case records for all casework completed.

· Collect required data for statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes.

This role is subject to an Enhanced DBS Check.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Title: Blended Team Service Manager
Post no: 659
Working base: Dunstable CMHT (Community Mental Health Teams) LU5
Area covered: Bedfordshire
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £29,355.00 per annum

About the Service and the Role

This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.

This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.

Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.

Key Responsibilities and Service Delivery

• Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
• Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges
• Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working.
• Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks.
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
• Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.

The successful candidate will have experience of managing diverse staff resources, multi-agency working, 2 years’ experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Thursday 23rd July 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Other roles you may have experience of could include: Mental Health Service Manager, Community Services Manager, Service Coordinator, Mental Health Team Leader, Service Delivery Manager, Community Support Manager, Operations Manager, Wellbeing Centre Manager or Mental Health Project Manager.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

We're looking for an organised, collaborative and effective individual to join our Development Team. You'll be an excellent communicator, confident building strong internal relationships, committed to providing exceptional supporter care, able to write compelling copy, and motivated by delivering high-quality administrative support that helps maximise our impact for animals.

You will join our existing Development Team, providing valuable support to make sure we maximise returns in already successful income streams, such as major gifts and individual giving. You will also be responsible for supporting the expansion of additional income streams, such as legacies, community and corporate. You’ll help us grow our supporter base and raise essential income to support our work with animals.

This is an exciting time to join a growing team and you’ll have the opportunity to develop and test new fundraising activities and shape our income now, and for the future.

The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

Who you are:

As a fundraising generalist, you will be well organised, provide strong administrative support, give excellent supporter care, write strong copy and be able to coordinate content creation.

Ideally you will have fundraising experience across a variety of relevant income streams, although we are interested to hear from candidates who have relevant transferable skills.

You will be able to ensure good collaboration between the Development Department and other teams, such as Communications and Operations, to make sure we maximise our fundraising activity.

The role:

You’ll be working alongside a Digital Fundraising Lead, Philanthropy Lead, Head of Development and wider team of friendly communicators, campaigners and change-makers. Home-based, you will enjoy collaborating, as well as being able to work independently. As a self-starter, you enjoy seeing projects through from start to end and get a buzz from the fast-paced and varied charity fundraising environment.

You’ll join us in maximising the value of Engaging Networks, a digital communications and campaigning platform, alongside our new fundraising CRM, Beacon. Experience with these specific platforms, or experience of utilising other CRMs for fundraising success, is desirable.

Primary duties:

• You will be responsible for continuing to grow our legacy programme, implementing the strategy developed by the Head of Development. This will include drafting copy and working with a designer to create evergreen legacy content, creating and maintaining content for our website, coordinating and drafting legacy communications and campaigns, managing legacy enquiries, thanking and stewarding legacy pledgers, and managing the legacy pipeline in Beacon.

• You will support our community fundraising strategy. This will mean making sure we have the tools and information for supporters to fundraise for us, whether that be in memory of a loved one, delivering their own fundraising initiatives in aid of The Humane League UK, or through peer-to-peer fundraising. This will include responding to enquiries, thanking and stewarding community fundraisers, coordinating a small amount of external-facing content, creating evergreen content, such as a toolkit that fundraisers can use, creating and updating content for the website, and responding to opportunities that arise, which could include community speaking opportunities, or stalls at events.

• You will support our corporate fundraising offering, ensuring we have the tools and information for businesses to support THL UK in a variety of ways. This will include responding to enquiries, thanking and responding to corporate donors and fundraisers, taking advantage of opportunities, promoting initiatives such as payroll giving, coordinating the creation of evergreen corporate fundraising content, such as a fundraising toolkit for businesses, and creating and updating content for the website.

• You will support our Operations Team, who respond to fundraising email enquiries, and the Development Team, as well as the wider organisation, by coordinating and maintaining FAQs of the most common fundraising queries we receive. This will help consolidate this information in one place, making sure we are consistent, streamlined and efficient in our responses. You will also work with our digital team to find a way to make sure information is accessible to supporters to minimise incoming queries wherever possible.

• You will be responsible for reviewing, investigating, reporting and responding to any fundraising complaints we receive, including escalating these where necessary.

• You will complete due diligence on donors and donations where required. This will include desktop research, completing relevant forms and information in Beacon, and making sure relevant approvals are obtained before accepting donations or approaching new donors or funders.

• You will coordinate essential thanking activities for key donors and supporters. This will include coordinating the design and printing of thanking cards, and other relevant stewardship materials or merchandise, to be utilised by those across the organisation, including to support our volunteers. You will also coordinate thanking campaigns (e.g. thanking monthly donors and major donors), which will involve collating recipient lists, getting cards designed and printed, and coordinating staff and trustees to sign and send.

• You will provide vital administrative support for events, including our annual presence at conferences such as EA Global in London, as well as our own annual supporter event. This could include collating guest lists, staff registration, coordinating invitations and RSVP’s, managing room bookings, hotels and catering, coordinating staff and trustees, and completing risk assessments.

• You will produce clear, accurate and engaging written communications, and coordinate the creation of content. This could mean drafting content for the website, drafting emails, building emails in Engaging Networks, or supporting our Digital Fundraising Lead with developing evergreen content to support our digital fundraising initiatives.

• You will support our Digital Fundraising Lead to make sure our growing pool of monthly donors are thanked and stewarded appropriately, including utilising Beacon, automations and supporter journeys to make the most efficient use of our time.

• You will support our Digital Fundraising Lead to deliver our digital fundraising strategy, by executing relevant aspects, which could include supporting specific campaigns, or building and maintaining fundraising related automations.

• You will help us deliver effective fundraising training and induction materials, such as for new staff and trustee orientations. This could also include coordinating additional training materials, how-to-guides and supporting materials, that are essential in maintaining relevant fundraising knowledge at THL UK.

In addition:

• Utilise our CRM: adding and updating supporter data, generating relevant reports, and analysing and evaluating data to inform campaigns and activities as required.

• Working with Communications and the Digital Fundraising Lead to deliver activities for our donor recruitment and retention.

• Work with the wider Development Team to input into our Development Strategy, as directed by the Head of Development, offering ideas and suggestions to help deliver the strategy and grow income across various income streams.

• Liaise with and coordinate support from third-parties / external consultants where necessary, such as providing support for specific campaigns or projects, and / or providing fundraising materials.

• Help us galvanise further support by lending your organisational skills to fundraising events.

• Attending conferences and events.

• Updating the wider team on fundraising progress.

• Participating in team meetings including note-taking and facilitation.

• Attending in-person workshops several times a year.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Perform any other duties assigned by the Head of Development.

We will be holding a webinar on Tuesday 21st July at 7pm BST for you to find out more about the role and ask any questions you may have. The webinar will be hosted by our Development Team; Gavin Chappell-Bates, Head of Development, Emma Grant, Digital Fundraising Lead and Molly Archer-Zeff, Philanthropy Lead. If you’re interested, please register via our website by following the 'Redirect to recruiter' button.

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.

Hours:

As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week 
• 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document. 

This is a pivotal moment to join Public Law Project. As part of our five-year strategy, we are deepening our commitment to centring the voices and experiences of marginalised communities — and this new role is at the heart of that work.

As Community Network Manager, you will establish and lead our new Community Knowledge Exchange, bringing together people with lived experience of marginalisation, frontline partners, lawyers, researchers and others to share knowledge, build collective power and shape fairer systems. You will build and sustain the relationships and infrastructure that ensure community insight drives our litigation strategy, policy influence and advocacy — working in ways that are ethical, equitable and genuinely co-productive.

This is a rare opportunity to shape something from the start. You will develop the networks, tools and approaches that help PLP engage meaningfully with communities, while also acting as an internal champion — building our organisational capacity to work in partnership with lived experience in non-extractive ways.

If you are an experienced community organiser or network coordinator who is passionate about putting lived experience at the centre of social change, we would love to hear from you. As part of our commitment to recruit fairly we use anonymised-selection processes until interview, offer additional interview opportunities to the highest-scoring candidates from under-represented communities, and use ‘tie-breaker’ provisions at all stages of our selection process. This work is made possible by The National Lottery Community Fund's Solidarity Fund. Thanks to National Lottery players, Public Law Project has received more than £3.5 million over five years from The National Lottery Community Fund. The funding will be used for strategic legal action, co-produced research and communications to challenge unfair decisions and shape fairer systems.

Job purpose

The Community Network Manager will establish and lead PLP's Community Knowledge Exchange — a new network bringing together people and organisations with lived experience of marginalisation, frontline partners, lawyers, researchers and others to share knowledge and shape fairer systems.

At the heart of the role is a commitment to centring lived experience in PLP's work in ways that are ethical, equitable and non-extractive. The post holder will translate community insight into policy influence, strategic litigation and advocacy, while also strengthening PLP's internal capacity to engage in co-production and lived experience partnership working effectively.

They will develop and help to steward PLP's relationship with The National Lottery Community Fund and engage with the wider cohort of funded organisations, identifying opportunities for collaboration and collective endeavour. Internally, they will act as a champion and adviser, developing tools, guidance and approaches that help colleagues across PLP engage meaningfully with communities and frontline partners.

Key relationships

Reports to the Communications & Engagement Director, works closely with the wider Communications & Engagement team and is a member of the SMT1. Collaborates across PLP with colleagues including from events, public affairs, research and casework teams and advise the Senior Leadership Team. Externally, represents PLP within the Community Knowledge Exchange network and The National Lottery Community Fund cohort, and facilitates and maintains relationships with community partners, frontline organisations and other stakeholders relevant to PLP's strategic priorities.

Primary duties and responsibilities

The following is an illustrative but not exclusive list of the primary duties and responsibilities of the role

Network development and coordination

• Establish, coordinate and grow the Community Knowledge Exchange – a network of people and organisations with lived and living experience of marginalisation, working with colleagues and frontline partners such as advice organisations and campaign groups.
• Manage relationships, communications and logistics for network members and meetings.
• Develop peer resource hubs and strong feedback loops between community insight and organisational delivery.
• Engage with the cohort of National Lottery funded organisations, making the most of connections and insights to shape the Community Knowledge Exchange and activities such as events.
• Connect PLP with communities and partners relevant to our strategic priorities. Uphold and promote PLP’s safeguarding policy, recognising and responding appropriately to concerns and escalating them through agreed procedures.

Knowledge exchange, influencing and storytelling

• Shape and develop network resources, working in collaboration with colleagues across the Communications & Engagement, Research and Casework teams and SLT.
• Work with the events team (which is part of the Communications & Engagement team) to develop and deliver convenings, meetings and trainings for the Community Knowledge Exchange and feed into PLP’s overall programme of events.
• Work with research and public affairs colleagues to support the co-production of research, policy and influencing work.
• Work with strategic communications colleagues to support and enable people with lived experience to share their stories publicly in ways that are ethical, empowering and on their own terms.
• Coordinate internal staff contributions to network delivery.

Funder relationship and programme development

• Play a lead role in developing PLP's relationship with The National Lottery Community Fund, acting as the primary point of contact for the development of the programme and support regular, high-quality communication and reporting.
• Represent PLP within the wider cohort of funded organisations, building relationships and identifying opportunities for collaboration, joint working and shared learning.
• Ensure that senior colleagues and the wider staff team are informed of developments in the programme, including emerging opportunities, funder priorities and cohort-wide initiatives.
• Shape the development of KPIs, in collaboration with others, and lead on tracking and reporting for PLP and sharing learnings internally and externally
• Contribute to and coordinate PLP's input into any collective communications, advocacy or other joint work across the cohort.
• Ensure PLP is well-positioned to respond to opportunities the funder makes available, including around communications support or additional resourcing.

Building capacity for lived experience partnership

• Advise colleagues on approaches to co-production and lived experience partnership working that are ethical, equitable and non-extractive.
• Shape and develop internal tools, guidance and resources to build organisational capacity in this area.
• Support teams across PLP to engage meaningfully with communities and frontline partners in their work.
• Act as an internal champion for centring lived experience across PLP's work, including casework, research, public affairs, strategic comms and events.

Management responsibilities and organisational contribution

• Contribute proactively as part of SMT to PLP’s strategy and goals.
• Role-model and embed PLP’s values and culture framework in day-to-day leadership and team development.
• Assist with management of the Communications & Engagement team e.g providing input on planning, chairing team meetings as appropriate, and assisting with recruitment, induction and training as required.
• Draw on network insight to contribute to organisational planning and strategy, including advising on emerging trends, risks and opportunities relevant to PLP’s priorities.

General duties

• Contribute to PLP’s general development, including improvement of systems, processes and ways of working.
• Ensure work is carried out in accordance with PLP policies, procedures, and relevant legal and regulatory requirements.
• Participate in PLP’s day-to-day operations, including accounting and financial reporting (including to funders).
• Work with other internal teams as required from time to time, beyond the areas set out above.
• Support fundraising activities as required, including contributing to grant applications and reporting.
• Attend meetings and other fora and represent PLP as required.
• Manage your own administrative tasks, correspondence and document preparation efficiently.
• Assist others with gathering data for monitoring and evaluation, both internal for SLT/Board and external for funders and stakeholders, including the Legal Aid Agency.
• Attend occasional evening meetings. These and other events may also result in the post holder having to be away from home overnight. However, PLP recognises that post holders may have caring and other commitments and seeks to be as flexible as possible in this regard. In addition, reasonable notice will be given of such commitments outside normal working hours where possible, and time off in lieu may be taken by arrangement.
• Undertake other tasks appropriate to the role as required

Join the Cardinal Hume Centre and use your estates expertise to help create a safe, welcoming and well-managed environment for young people, children and families facing homelessness and poverty. This is a rare opportunity to lead both the long-term stewardship of a significant Central London site and the day-to-day delivery of facilities, compliance and improvement works that directly support life-changing services.

Working closely with the CEO, Head of HR and Operations and Board of Trustees, you will shape future plans for the Centre’s estate while ensuring the building remains safe, compliant, efficient and fit for purpose. If you are a strategic and practical estates professional who wants their work to make a tangible social impact, we would like to hear from you.

What you’ll do

· Lead long-term estate planning, capital works and building improvements – you’ll support our master planning for the site

· Oversee day-to-day maintenance, facilities management and contractor performance to keep the Centre running effectively

· Take organisational responsibility for health and safety, fire safety and statutory compliance

· Manage budgets, procurement and reporting, delivering value for money while supporting excellent services

· Support sustainability and environmental improvements that strengthen the Centre for the future

What we’re looking for

· A skilled estates, facilities or property professional with strong experience in building compliance, maintenance and project delivery

· A confident communicator who can work effectively with senior leaders, trustees, contractors and colleagues across the organisation

· Someone who can balance strategic thinking with hands-on operational oversight

· A values-led individual who is motivated by the opportunity to support a charity tackling youth and family homelessness

About the role:

Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.

You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.

At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.

The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.

About you:

• You’re friendly and approachable, confident speaking to a range of people and making them feel welcome
• You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment
• You’re willing to learn, open to feedback and ready to build your skills in a frontline service
• You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up
• You take pride in your work and are happy to help keep the service safe, tidy and running smoothly

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications will be reviewed on an ongoing basis, with suitable candidates invited to interview online as they are identified. Please submit your application as soon as possible as we reserve the right to close the advert once an appointable candidate is identified. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

At Mayor's Fund for London, we believe every young Londoner should have the opportunity to thrive. To help us achieve that, we're looking for an organised and proactive Programme Officer (Communities & Opportunities) to coordinate our City Shapers programme and provide operational support across Kitchen Social, helping deliver meaningful opportunities for young people and strengthening communities across London.

This is an exciting opportunity for someone who enjoys bringing people together, building relationships and making programmes happen. As the lead coordinator for City Shapers, you'll work alongside community organisations and young people to deliver social action opportunities that help young Londoners develop confidence, employability skills and a stronger connection to their communities.

Alongside leading City Shapers, you'll play an important role in supporting the operational delivery of Kitchen Social, one of London's largest holiday food programmes. You'll help coordinate partner communications, maintain programme systems and data, support reporting and financial processes, and ensure our community partners receive the information and support they need to deliver high-quality provision for children and families.

You'll work closely with colleagues across the Communities & Opportunities team to ensure our programmes run smoothly, identifying opportunities to improve processes, strengthen delivery and share learning. Whether you're coordinating an event, maintaining programme information, supporting community partners or analysing participation data, you'll help ensure our work is organised, effective and centred around the needs of young Londoners.

We're looking for someone who enjoys working collaboratively, takes pride in being organised and is motivated by making a positive difference. You'll be equally comfortable building trusted relationships with community organisations, coordinating multiple priorities and using systems and data to support high-quality programme delivery.

This is a role for someone who wants to combine excellent programme coordination with genuine social purpose. If you're passionate about creating opportunities for young people and want your work to contribute to stronger communities and better outcomes across London, we'd love to hear from you.

What you'll bring

You'll have experience coordinating programmes, projects or community initiatives, building positive relationships with a range of stakeholders and managing competing priorities effectively. You'll be confident using digital systems to maintain accurate records and support reporting, while always looking for practical ways to improve how programmes are delivered. Most importantly, you'll be organised, collaborative and committed to helping young Londoners thrive.

We recognise that no candidate is likely to meet every criterion. If your experience aligns closely with the role and you believe you have the skills and potential to succeed, we'd encourage you to apply.

SELECTION PROCESS

Deadline for applications: Friday 24th July (midday)

Shortlisting: Monday 27th July

Interview: Friday 31st July The interview will in-person.

(We will contact you by Tuesday 28th July to confirm)

We recognise that people have different working styles, strengths, and ways of communicating, including neurodivergent candidates. We welcome applications from anyone who can demonstrate the skills, knowledge, and experience needed for the role. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to discuss how we can support you. Getting in touch about this will not affect how your application is considered

Right to Work
To be considered for this role, you must have the right to work in the UK at the time of application. Unfortunately, the Mayor’s Fund for London does not hold a Home Office sponsor licence and cannot offer visa sponsorship for this position.

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.

Main purpose of job:To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service.

The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions.

You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision.

Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary:£26,496 - £28,845 (NJC Scales 12-17) per annum, pro-rata.

Contract: This will be a permanent contract.

Hours: 35 hours per week.  

Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available.  Some travel to other locations in Essex may be required, particularly during the induction period.

Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications. 

Application deadline:  10am Friday 24th July 2026 

Interviews:  Week beginning 3rd August 2026

Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check.

Mandatory Training Dates: To be confirmed.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1

Job Description

The First Contact Navigator posts will play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex, based at our Synergy Essex Partner centres. The post liaises with clients, the CARA team and external agencies, providing advice, support and information.

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support.  You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.  

At the outset, the main responsibilities of the post will be:

• To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.
• To complete first contact calls and assessments with clients over the telephone, assessing client needs and suitabilty for services.
• To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.
• To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.
• To assess and engage service users not currently engaged in appropriate specialist sexual violence services.
• To seek and respond to referrals from a variety of internal and external sources.
• To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.
• To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.
• To identify and respond to any safeguarding concerns
• To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.
• To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.
• To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.
• To cover the enquiry line and the office phone and deal with enquiries as required.
• To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.
• To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.
• To attend regular team meetings and to work with colleagues to further the objectives of CARA.
• To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.
• To report to the Service Engagement Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.
• To be administratively self-servicing.
• To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy Essex

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Lead the launch of the UK's first Refugee Employment Marketplace and help transform how displaced people connect with jobs, employers and employment support.​ This is a remote, home-based role for candidates currently based in Wales. 

The Refugee Employment Network (REN) is the UK's national network dedicated exclusively to refugee employment. We bring together employers, charities, local authorities, government and refugee-led organisations to improve employment outcomes and create a more inclusive labour market.

About the role

We are seeking an experienced Digital Product Lead to lead the implementation, rollout and continuous improvement of the Refugee Employment Marketplace and wider digital systems across the Refugee Employment Network.

The Refugee Employment Marketplace is a digital platform connecting displaced people in the UK with jobs, employers and employment support.

Working closely with developers, partners and users, you will help ensure the Marketplace is successfully implemented, accessible, adopted and scaled across Wales and the wider REN network. We're looking for someone who enjoys turning ideas into practical solutions, building partnerships and using digital to create social impact.

Purpose of the Role and Key Responsibilities

1. Digital Product Development & Delivery

· Lead the implementation, customisation and continuous improvement of the Refugee Employment Marketplace to meet REN’s organisational goals and user needs.

· Work with external platform providers and developers to coordinate product delivery, customisation, timelines and ongoing improvements.

· Build and maintain project plans, documentation and delivery processes to support successful implementation and rollout.

· Coordinate platform testing, user feedback and troubleshooting to improve functionality, accessibility and user experience.

· Support the integration of REN’s wider digital systems, including website and CRM.

2. Co-design & Partnerships

· Convene and coordinate REN’s Digital Advisory Group to inform the design and continuous improvement of the Refugee Employment Marketplace.

· Facilitate focus groups, user testing and feedback sessions with refugees, employers, charities, local authorities and employment advisers to improve platform design, accessibility and user experience.

· Ensure experts by experience are meaningfully involved in shaping and testing the platform.

3. Platform Rollout, Training & User Support

· Lead the rollout and adoption of the Refugee Employment Marketplace across Wales and the wider REN network.

· Develop onboarding processes, training and guidance materials  to support effective use of the platform.

· Act as the first point of contact for user support, including account setup, login support, troubleshooting and user journey guidance.

4. CRM, Website & Digital Infrastructure Management

· Lead the scoping, procurement and implementation of a new CRM system

· Oversee the integration and continuous improvement of REN’s website and wider digital systems to ensure they are integrated and accessible. 

5. Data, Reporting & Digital Compliance

· Lead on data protection, GDPR compliance and digital security across REN’s digital platforms and systems.

· Maintain accurate, secure and effective data management practices, including user records, permissions and data quality.

6. Marketplace Growth, Sustainability & Impact

· Build relationships with employers, industry bodies and strategic partners to grow platform adoption, secure opportunities and strengthen the value proposition of the Marketplace.

· Support the matching of displaced talent to jobs, opportunities and employment support, including manual interventions where needed to improve outcomes and user experience.

· Track and report on employment outcomes, employer engagement and platform impact to inform growth, improvement and sustainability.

Person Specification

We recognise that no candidate is likely to meet every criteria listed below. We encourage applications from people who can demonstrate the skills, knowledge and potential to succeed in this role, even if they have gained their experience in different sectors, countries or through voluntary, community or lived experience.

We welcome transferable skills and experience gained through paid work, voluntary roles, community leadership or lived experience, in the UK or internationally.

Essential

Digital Product & Project Management

· Experience managing or supporting the development, implementation, rollout and continuous improvement of digital products, platforms or technology-enabled projects.

· Experience managing external developers, contractors or digital suppliers to deliver digital products or systems.

· Strong organisational and project management skills, with the ability to work independently, use initiative and manage competing priorities.

·Ability to support the implementation and adoption of new digital products, platforms or systems.

Partnerships & Training

·Currently based in Wales, with the ability to build relationships and engage with employers, partners and stakeholders across the country.

·    Strong relationship-building skills, with experience developing partnerships and growing engagement with employers, charities, government or sector organisations to support the adoption and growth of a digital product, platform, project or service.

·Ability to facilitate workshops, focus groups or training sessions to support the adoption of digital tools or systems, or equivalent transferable experience.

·Ability to communicate digital information clearly to non-technical audiences through training, onboarding and user support.

Digital Systems & User Support

· Experience developing, managing or supporting digital platforms, CRM systems, websites or other online tools.

· Ability to provide day-to-day user support, including onboarding, troubleshooting and helping users engage confidently with digital platforms.

· Understanding of user-centred design, accessibility and digital inclusion.

Data and Compliance

· Experience using data, analytics or reporting to inform digital improvements and decision-making.

· Understanding of GDPR, data protection and digital security best practice.

Values & Commitment

· Commitment to REN’s mission and passion for improving refugee employment outcomes, equity and inclusion.=

Desirable

· Lived experience as a refugee, asylum seeker, displaced person or migrant, or direct experience of the UK immigration or asylum system.

· Experience of CRM procurement, implementation or data migration.

· Knowledge of refugee employment barriers and the wider migration or asylum landscape in the UK.

Equity and inclusion at the Refugee Employment Network

The Refugee Employment Network values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.

We are committed to building a team that reflects the communities we work with. We particularly welcome applications from people who identify as experts by experience and recognise the valuable insight that lived experience of forced displacement, migration and the UK asylum and immigration system brings to our work. Please note that candidates must have the right to work in the UK.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the application or interview process unless they wish to do so.

How to apply

Application, CV and Cover Letter

To apply, please complete the application Type form by 5pm on Sunday, 9 August. You will be asked to upload your CV and a cover letter (no more than 2 pages) when completing the Typeform application. Link in the JD. 

In your cover letter, please outline how you meet the criteria listed above and how your experience is relevant to the role. We encourage you to apply even if you do not meet all the requirements listed in the person specification. We value experience from both paid and voluntary roles, in the UK or overseas, and encourage you to demonstrate your passion for the role, as well as the unique perspectives and skills you bring.