Digital communication officer jobs in City of london, england

This role is home-based with regular travel required, usually to London.

Can you turn complex information into engaging digital content that drives reach and impact? Do you enjoy improving websites, increasing audience engagement and helping colleagues embrace digital-first ways of working? Are you equally comfortable working with web developers, creating accessible content for professional audiences, and using analytics to show what success looks like? If so, we'd love to hear from you!

About the role:

This is an exciting opportunity to join the dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre), as we work to improve understanding of child sexual abuse and help make children safer.

As we approach our 10th anniversary year, we are looking for a talented and proactive Senior Digital Communications Officer to help us grow our online reach and influence our main audiences. You will be an experienced digital communicator who understands how to maximise the potential of digital channels to inform, educate and inspire others to take action.

As part of our brilliant Communications and Policy team, you'll help deliver both our communications and digital strategies, ensuring that the CSA Centre continues to provide high-quality, accessible and user-focused digital content as we drive greater awareness of our sector-leading research, practice tools, and digital support hubs for victims and survivors, among multi-agency professionals, the voluntary sector, and wider support services. You'll be our champion for digital-first communications, helping colleagues embrace new approaches, improve collaboration, and maximise the impact of their work.

You'll play a pivotal role in the ongoing development and improvement of our digital presence, working closely with external web contractors and internal colleagues to enhance user experience, accessibility and search performance. From managing website content to identifying opportunities for innovation, you'll ensure our digital channels and outputs reflect the quality of the CSA Centre's work.

We're looking for someone who can:

• Lead and champion digital-first communications, helping colleagues make the most of digital channels and opportunities.
• Manage and improve website content, governance and user experience, ensuring accessibility and quality standards are embedded throughout.
• Use SEO, analytics and audience insight to drive continuous improvement and demonstrate impact.
• Build effective relationships with stakeholders, contractors and colleagues, confidently advising, influencing and challenging where appropriate.
• Create engaging digital content and assets across websites, social media, email newsletters and other online platforms.
• Support the implementation of digital systems and tools, including SharePoint and OneDrive, to improve collaboration and information management.
• Balance competing priorities while maintaining high standards and delivering excellent results.

To succeed in this role, you'll bring digital communications experience, strong knowledge of content management systems such as WordPress or Drupal, and a good understanding of accessibility, user-centred content design and digital publishing best practice. You'll be equally comfortable working independently and collaboratively, using your judgement, creativity and expertise to help deliver meaningful outcomes.

Most importantly, you'll be motivated by the CSA Centre's mission and committed to helping us reach the people who can make a difference to children's lives.

CSA Centre roles are currently funded until 31 March 2027, in line with our current grant funding arrangements. This will be reviewed in late 2026, as future funding for the CSA Centre from 2027/28 onwards is confirmed.

Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2027 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.

Working closely with our Communications Lead, you'll focus on building our digital presence to grow the political and public support we need to put people at the heart of decision making.

Involve is leading the way in shaping a 21st-century democracy through innovative, high-quality public participation. We're now looking for a Digital Communications Officer to join our Advocacy and Communications Function, bringing digital communications skills that help us tell the story of our work in creative and engaging ways.

You'll create and deliver a steady stream of compelling content, work directly with project teams, partners and commissioners, and help build the political and public support we need to put people at the heart of decision-making.

Key responsibilities include:

• Creating and delivering engaging digital content across our social, web and email channels

• Supporting our major programmes of work and wider project teams with digital communications

• Helping us to grow and diversify our audiences to build political and public support for participatory democracy

• Bringing creative, platform-savvy thinking to how we tell Involve's story
   

If you enjoy using content and creativity to engage people, and like the idea of putting that to work for a stronger democracy, follow the link to find out more and we'd love to hear from you.

Want to make a difference to people’s lives? Then join our small team at Immunodeficiency UK, a charity devoted to supporting people living with poor immune systems.

About Immunodeficiency UK

Our charity aims to create an environment that ensures those affected by immunodeficiency have the knowledge to live fully, manage their condition effectively, and have their health needs understood and addressed by the healthcare system.

Each year we help hundreds of people through our helpline, educational resources, practical support, hardship grants, and our strong patient voice. We work on a range of projects to help improve patient care. You can find out more about our work by visiting our website and reading our annual impact reports..

This is a varied and interesting opportunity working for a charity that goes above and beyond in supporting people with primary and secondary immunodeficiency. The role offers an opportunity to exercise your creativity on varied and interesting projects that can make a real difference. You will receive excellent support and encouragement from our CEO and Trustees.

Responsibilities

As the Digital Communications and Fundraising Officer, you will play a key role in raising the charity's profile and awareness of primary and secondary immunodeficiency, growing supporter engagement, and generating income to support our work.

• You’ll develop and implement a digital communications strategy
• You’ll create and publish content across our website, email, social media and digital publications
• You’ll manage the website, ensuring content is accurate, accessible and up to date
• You’ll produce multimedia content — graphics, video, photography and case studies
• You’ll manage our social media accounts and our monthly newsletter
• You’ll plan and deliver digital fundraising campaigns
• You’ll create fundraising appeals, supporter communications and impact reports
• You’ll gather and share impact stories using a storytelling approach

This job is for you if:

• You’re confident in managing social media and creating digital content
•  Are familiar with email marketing platforms, customer relationship management (CRM) systems and                WordPress
• Have experience in planning and delivering fundraising or marketing campaigns
• Have strong organisational skills and the ability to manage multiple priorities independently

Charity or non-profit experience is a plus, as are graphic design or video editing skills.

Diversity and inclusion

Immunodeficiency UK is committed to equality, diversity and inclusion, and welcomes applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

Closing date is Friday 4th September at 5pm. Applications generated by AI will not be considered.

Interviews will take place the week commencing 14th September. 

A little bit about the role 

Contract: Full Time, Permanent

Location: Hybrid,two days per week in our London office

Please note that this advert will close at 9am on Wednesday, 9th September 2026

As our communications officer, you will join our communications and marketing team. Part of our external relations directorate, the team play an essential role, crafting engaging communications that help achieve our mission and supporting colleagues across the charity to do the same.

This role is perfect for a creative comms professional with a passion for writing and storytelling. Through compelling and strategic communications, you’ll help raise awareness of Frontline’s mission, attract supporters, influence public perception, demonstrate our impact and promote our vital work.

From fundraising to programme recruitment, from influencing policy to promoting our commercial offer, our work would not be possible without the impactful storytelling you will create in this role.

If you’d like to use your storytelling skills in a fast-paced role to make life better for children at risk of harm, we’d love to receive your application.

Some key responsibilities include:

• Working with colleagues across external relations, you will identify what storytelling is needed to achieve our charity objectives and make life better for children at risk of harm.
• Manage Frontline’s social media channels, create our social media plan and engage with our followers as needed.
• You will collaborate with our Fellowship team to keep our fellows – our programme alumni – engaged with our work and young people on our advisory board to amplify their voices and incorporate their perspective.

Please see the job pack for a full list of responsibilities.

A little bit about you 

The ideal applicant would be an excellent writer and editor who excels in creating content for a broad range of multimedia and digital content channels. We’re looking for someone with a creative mind who enjoys actively seeking out stories to tell and deciding how and where to tell these stories so they have the most impact.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as 'ChatGPT' etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

This role may be eligible for sponsorship.

For further information about this role, please contact Richard Les, Head of Communications and Marketing - see job pack for contact details.

About The Job

Contract: Permanent, full-time contract.

Hours: 35 hours per week (1 FTE)

Salary: £32,000 - £36,000

Location: Hybrid, anchored to the London Carers Trust office 1 day a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.

This role is central to telling the stories that bring Carers Trust’s work to life and inspire people to engage with our mission. Through the creation of high-quality, engaging digital content across social media, video, web and written channels, the Digital Content Officer will help raise awareness of the challenges facing unpaid carers and demonstrate the difference that Carers Trust, our Network Partners and supporters make across the UK.

Working within the Marketing and Communications Team and closely alongside colleagues across the organisation, the postholder will develop and deliver compelling content that supports campaigns, fundraising, influencing and engagement activity. They will gather stories from carers and Network Partners, create and coordinate digital content across multiple platforms, and help ensure our communications remain creative, timely and audience-focused.

The role will also play an important part in ensuring the voices, experiences and achievements of unpaid carers are at the heart of Carers Trust's communications. By creating impactful and accessible content that informs, inspires and engages, the postholder will help strengthen public understanding, increase support for carers, and contribute to positive change for unpaid carers across the UK.

As the postholder you will:

• Work with Marketing and Communications colleagues to turn these stories into high-quality creative content for Carers Trust's online channels.
• Act as a brand guardian: maintaining consistent, on-brand content across digital channels in line with our brand guidelines, and providing quality control over social media requests from other departments.
• Manage bespoke content creation projects, providing regular updates on development and production.

Please download the attached recruitment pack to find out more. 

ROLE DESCRIPTION

As Marketing Officer, you will report to our External Relations Manager, playing a central role in driving Get Further’s visibility and growth through maintaining our digital platforms and driving campaigns focused on forming and retaining partnerships.

You will help Get Further to reach more students by designing and delivering creative multi-channel B2B marketing campaigns that promote our tuition programmes, CPD and curriculum resources to FE colleges, training providers and councils.

You will also be responsible for the day-to-day delivery and maintenance of our digital channels, creating compelling written, graphic, photographic and video content, managing our website and email marketing, and using analytics to refine and strengthen performance.

Alongside digital delivery, you will contribute to our wider work by creating collateral for and supporting with the delivery of conferences and events, sourcing stories from the students and teachers we support, collaborating with our fundraising and recruitment teams on their campaigns, and supporting our wider team to deliver impactful and brand aligned external communications.

Key responsibilities include:

Marketing Campaigns & Partnerships

• Plan and deliver multichannel B2B marketing campaigns that attract new partners and support renewals, using social media (primarily LinkedIn), email marketing, letter campaigns and other channels creatively and strategically.
• Use audience maps, value propositions and key messaging guides to tailor content to our different audiences (FE colleges, training providers and councils), ensuring alignment with the Get Further brand.
• Lead the creation of high‑quality marketing collateral (leaflets, banners, videos, case studies, graphics) that strengthens our brand and supports direct sales.
• Support the planning and delivery of events and campaigns that showcase Get Further’s mission, impact and thought leadership.
• Use a marketing funnel to track and analyse lead generation and conversion, making data-driven recommendations that allow the marketing and sales teams to improve processes.
• Coordinate award submissions that raise the organisation’s profile, working with colleagues to compile compelling applications.

Digital Content & Platform Management

• Plan and deliver high‑quality, creative social media content and campaigns that advance our digital strategy and deepen audience engagement.
• Design engaging graphic and video assets using Canva, Adobe Creative Suite and other tools.
• Capture high‑quality photo and video content of events and programmes in action.
• Maintain and update the Get Further website, using WordPress to optimise content, improve user experience and reflect organisational priorities.
• Support with the creation and publication of blog content, including drafting, editing, proofreading and uploading posts.
• Track and analyse the performance of digital content and campaigns, using analytics tools to generate insights and recommend data‑driven improvements.
• Play an active role in shaping our digital content strategy — identifying new opportunities, spotting trends in audience behaviour, and proposing creative approaches to strengthen engagement and reach.

Storytelling and impact reporting

• Support the promotion of Get Further’s impact reports through digital content and event delivery.
• Work with colleagues to source powerful stories from students and teachers, developing and ensuring all content aligns with our ethical storytelling policy

Branding & Team Support

• Assist colleagues with the design of external documents and assets, ensuring they are user‑friendly, professional and aligned with brand guidelines.
• Create and maintain written guides, templates, trainings and brand tools that help the team communicate consistently and confidently.
• Respond to internal requests for branding and communication support.
• Work with the Fundraising Officer to maintain an organised central library of storytelling assets, including narrative content, photos and videos.
• Support recruitment campaigns by creating content that showcases the benefits of working at Get Further.

Person specification

We are seeking a highly-motivated, detail-oriented and creative Marketing Officer who is eager to progress their career in education charity communications.

You will be a compelling storyteller who cares deeply about communicating the experiences of the young people and adults we support, and has a strong set of written, video editing and design skills that enable you to tell these stories with clarity and impact.

You will be ambitious to take on a leading role in driving our marketing activities, proactively generating and sharing ideas, and bringing a strong set of project management skills that enable you to take ownership on campaigns - from concept, to delivery to evaluation.

You will take pride in delivering excellent campaigns and eager to continuously learn and improve. You will have a critical eye for your own work, double and triple checking every aspect to ensure high-quality output, proactively seeking feedback and setting aside time to reflect and evaluate within a busy workload. You will be confident using data to understand performance and analytically minded in using insights to improve both your work and make recommendations for how the wider organisation can improve our strategy and processes.

You will be curious to learn about our organisation and audiences, proactively seeking opportunities to learn more about who we are and what we do so that you can communicate about our work to the highest standard and develop a coherent strategic vision for our marketing work.

Your strong time management skills will mean that you are comfortable working at pace and have the agility to respond to changing priorities and contexts.

For the right candidate, this role offers meaningful opportunities to develop new and existing skills, take on additional responsibilities, and progress internally as you help shape and deliver impactful marketing campaigns that benefit the young people and adults we support.

How to apply

Your application must include:

• A CV of no more than 2 sides of A4; and
• A supporting statement which includes your answers to the following three questions:

1. Why do you want to work for Get Further? (250 words);
2. For the following three areas of the “Role Description” section of the job specification, outline which of your projects/work to date demonstrates that you would be successful in this role:
   • Marketing campaigns & partnerships
   • Digital content & platform management
   • Branding & team support
3.  If your application is successful, what two aspects of the role would be the biggest challenge for you, and how would you overcome these challenges? (300 words)

Please submit your application via our website by 9am on Thursday 10 September.Incomplete applications will not be processed.

Shortlisted candidates will be invited to a first-round interview taking place in the morning on the 15, 16 and 17 of September.

Second round interviews will take place week commencing 21 September.

This is a UK-based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your covering email. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010. Please let us know if you require any reasonable adjustments to be made throughout the recruitment process.

Work Location: Hybrid remote in London

Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s role remains to ensure that those who have served are always supported.

We are now looking for a proactive and creative Internal Communications Officer to support the delivery of engaging and effective communications across the Royal Hospital Chelsea. This role is for maternity cover. Working closely with colleagues from across the organisation, you will help bring our stories, people and purpose to life, ensuring staff, Pensioners and volunteers feel informed, connected and inspired. 

If you’re an internal comms professional with strong communication skills, experience creating compelling content for internal audiences, and a passion for building staff engagement, this could be the role for you.

Where you fit in

Working closely with senior leaders across the organisation, including the Chief Executive Officer and HR Director, you'll play a key role in delivering effective internal communications that support organisational objectives, strengthen staff engagement and embed a culture aligned with the Royal Hospital’s values.

What you’ll be doing

You'll lead the planning and delivery of internal communications activity, ensuring colleagues across the Royal Hospital receive clear, timely and engaging communications that support our strategic priorities.

You will:

· Develop and deliver effective internal communications plans that support organisational objectives and priorities

· Work closely with senior leaders to deliver clear and consistent messaging across the organisation
 

· Support the delivery of a strong ‘fundraising-first’ narrative through internal communications activity
 

· Promote staff engagement initiatives, including pulse surveys, helping to support action planning and organisational improvement
 

· Drive awareness and adoption of key staff initiatives, including onboarding, appraisals, values and ways of working
 

· Manage and develop internal communications channels, including the staff intranet, ensuring content remains relevant, engaging and up to date
 

· Build strong relationships across teams, providing advice on communications planning, messaging, audiences and channels
 

· Support strategic planning communications to ensure colleagues understand organisational goals and priorities
 

· Lead on communications with Chelsea Pensioners, ensuring communications are two-way, inclusive and aligned with their needs and preferences
 

· Monitor and evaluate communications activity, providing insight and reporting to inform future activity and support decision-making

We’re looking for someone who is:

· Able to create clear, engaging content for a range of internal audiences

· Experienced in internal communications, employee engagement or organisational communications

· Skilled at building strong relationships and influencing stakeholders at all levels of an organisation

· Experienced in supporting organisational change, culture programmes or staff engagement initiatives

· Highly organised, with strong project management skills and the ability to manage multiple priorities

· Comfortable working independently and using initiative while contributing as part of a collaborative team

· Experienced in managing intranet content and developing engaging internal communications channels

· Analytical and results-focused, with experience evaluating communications activity and reporting on outcomes

· Calm under pressure and able to manage sensitive communications with professionalism and discretion

· IT literate, including Microsoft Office and digital communications platforms

This is a fantastic opportunity to help shape internal communications within a unique national institution, ensuring colleagues and Chelsea Pensioners remain connected to the Royal Hospital’s mission, values and future ambitions.

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

Position: Production Manager (Creative, Marketing, Digital, Content and Channels)
Hours: Full-time, 35 hours a week
Contract: 12-month fixed term contract, Maternity Cover
Location: Office-based in London N4 with the flexibility to work remotely
Salary: Starting from£35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
You’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a proactive Production Manager to drive the planning, coordination and delivery of digital, creative and content projects that support our engagement goals.

This is a key delivery role within our Digital delivery and planning team as part of the Engagement department. You will help to traffic and coordinate a wide range of small‑to‑medium projects, ensuring work is well‑planned, on track and clearly communicated.

You’ll play an important role in stakeholder management, keeping projects within agreed timeframes and resourcing constraints, while supporting the smooth flow of work across our department.

You’ll work closely with digital project managers and specialists within our team and stakeholders across the organisation, helping turn ideas into high‑quality output.

This is an exciting time to join the team as we continue to develop our ways of working and deliver an ambitious engagement roadmap. We are a supportive and vibrant team, who are dedicated to making a difference for people with MS.

What you will do

You’ll be responsible for:

• Reviewing incoming briefs and leading an effective triage process to ensure work is prioritised, scoped and resourced appropriately
• Working closely with people across the team to ensure we communicate effectively with teams who commission work with us, from across the organisation
• Account management and monitoring of progress, ensuring clear communication with stakeholders at every stage
• Managing the day‑to‑day traffic, our production inbox and updates, scheduling and coordination of projects, working together with people across our department and external suppliers
• Supporting the digital project managers and senior leads by:
  • Developing and maintaining project plans and scope of work outlines
  • Writing up meeting notes and actions
  • Undertaking basic risk assessments and reporting 
• End‑to‑end coordination and management of smaller projects where relevant
• Effective resource management, reporting and evaluation to inform better planning
• Driving continuous improvement in production workflows, helping to embed consistent, efficient and scalable processes across the team
• Supporting with the running of the quarterly planning cycle, including team coordination and communications to all relevant stakeholders across the organisation
• Monitoring and reporting on progress

Who we are looking for

• Experience coordinating or managing digital, content or creative projects
• Confidence juggling multiple workstreams and keeping projects on track
• Strong organisational skills and attention to detail
• Experience working with project management or workflow tools
• Clear, professional communication skills, both written and verbal
• Experience working collaboratively with creatives and stakeholders
• An interest in digital delivery, planning, content production and continuous improvement

Please note this is a fixed term contract Maternity cover up to 12 months.

Closing date for applications: 9:00 am on Tuesday 8 September 2026
Interviews for shortlisted candidates will take place 22nd and 23rd September 2026.

You may currently be working in roles such as Digital Production Manager, Creative Producer, Junior Project Manager, Content Project Manager or Traffic Manager, particularly within digital, content, marketing or charity environments.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We’re currently looking to welcome a new Communications and Campaigns Officer to join our team at the Society of Authors (SoA) which is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884. 

Role overview

To support and deliver the internal and external communications and campaigns with the goal of enhancing the SoA’s profile, engage stakeholders, and promote key initiatives. The successful candidate will have at least two years’ experience in content creation, media and policy monitoring, digital marketing, and multimedia communications across a range of channels, including newsletters and social media. Objectives • Help to ensure consistent, high-quality communications and campaigns across all channels. • Provide support for brand visibility and audience engagement through digital marketing. • Provide support for delivering content via The Author magazine and outgoing mailers. • Support organisational campaigns, events, and key initiatives. • Monitor media coverage and policy developments, and evaluates website and communications performance. 

Key responsibilities

• Media monitoring and reporting: monitor media for relevant coverage and compile regular media reports and summaries, maintaining media contact lists and databases.

• The Author magazine and mailers: liaise with The Author magazine production team, contributors and internal departments, support with the production schedules and deadlines. Oversee the administration and invoicing for The Author advertising and subscribers. Support with distribution and performance tracking (e.g. open rates, click through rates). Provide support for development of membership mailouts including proofing. 

• Digital marketing and social media: contribute to the development of digital marketing campaigns across platforms – create and schedule engaging content, monitor engagement metrics and optimise content performance.

• Design and visual communication: produce basic graphics for digital and print (e.g. social posts, newsletters, flyers, banners). Support with the layout and visual design of newsletters and publications. Work with approved templates and design tools (e.g. Canva, Adobe suite basics).

• Video and multimedia production: create and edit short-form video content for social media, newsletters, and website. Support with the filming of events, interviews, or promotional material for SoA events and campaigns. Add captions, branding, and basic effects to videos.

• Event promotion: support the Events and Engagement team with the communications and digital marketing plans for events, supporting with the creation of promotional materials (digital and print), proof events copy, ensure visibility of promotion on our website.

• Website: contribute to the content management of the SoA and Human Authored websites, updating content and posts as needed. 

Role specification

Essential skills and competencies

• Two years’ experience creating engaging digital content for different audiences

• Good graphic design skills

• Strong written and verbal communication skills

• Social media management and content planning experience

• Media monitoring and reporting experience

• Familiarity with email marketing platforms (e.g. Mailchimp, Campaign Monitor or similar)

• Experience with social media platforms (e.g. TikTok, Instagram, LinkedIn)

• Experience with design tools (e.g. Canva, Adobe InDesign/Photoshop basics)

• Video filming and editing skills (e.g. Premiere Pro, CapCut, or similar)

• Use of scheduling and analytics tools (e.g. Hootsuite, Buffer, Google Analytics)

Desirable skills

• Experience working for a membership/not-for-profit organisation

• Experience managing publications or organisational magazines

• Understanding of branding and communications strategy

• Photography skills

• Knowledge of Search Engine Optimisation and digital content optimisation

• Experience with audience segmentation and database systems 

What we offer

As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental, and financial wellbeing.

We are a London Living Wage and a Disability Confident – Committed employer.

Benefits include:

• Competitive salary

• Cycle-to-work scheme.

• Death-in-service benefit (8 x salary)

• Employee assistance programme

• Flexible, hybrid working practices.

• Family-friendly, disability-confident inclusive culture

• Generous annual leave, including all bank holidays.

• Salary exchange pension scheme

• Interest-free annual travel card loan

• *Office closure over Christmas

• Private healthcare

*Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, colleagues take these days from their annual leave allowance.

Flexible Working

As an employer, we nurture a working environment in which staff can grow and develop. We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices.

Inclusion

Inclusion, diversity, and representation are at the core of our values, and we work to tackle structural discrimination and prejudice. Part of this commitment means that we are looking to increase diversity in our 3 organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational, and underrepresented backgrounds.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

The Hygiene Bank is looking for a creative, strategic and proactive Communications & Marketing Manager to raise awareness of hygiene poverty, strengthen our influence and inspire people, businesses and communities to take action. This pivotal role will shape our voice as a growing national charity, leading communications and marketing activity across the organisation and with an exciting range of partners. 

Working collaboratively across the organisation and with external partners, the postholder will protect our brand integrity and ensure our messaging is clear, ethical and impactful. They will help amplify the voices of people experiencing hygiene poverty and strengthen engagement with volunteers, community partners, supporters and the public who share our mission to end hygiene poverty. This is a varied, creative and meaningful role at the heart of our mission to ensure everyone has access to the hygiene essentials they need.

ABOUT THE HYGIENE BANK 
Every day, millions of people across the UK are forced to make impossible choices between heating their homes, buying food, paying rent, or staying clean.

At The Hygiene Bank, we believe that feeling clean should never be a luxury. Through our nationwide network of volunteers, community partners, and corporate and brand supporters, we provide access to essential hygiene products while campaigning for lasting change. 

You can read more about our work on our website.

KEY RESPONSIBILITIES 

1. Communications Plan and Content Creation

• Develop and deliver the annual communications and marketing plan, working with senior leadership to align activity with organisational priorities. 

• Plan, create and manage high-quality written, visual and multimedia content across media, social media, newsletters, presentations, speeches and campaign collateral. 

• Ensure all communications are accurate, impactful and consistent with The Hygiene Bank’s mission, values, tone of voice and brand guidelines. 

• Translate complex or sensitive issues around hygiene poverty into compelling stories that engage supporters and partners. 

• Provide strategic communications support for key campaigns and partnerships, including National Hygiene Week, fundraising campaigns and work with partners such as Boots, Unilever and smol. 

• Oversee approval processes, brand resources and organised filing systems for communications materials. 

2. Digital Strategy and Implementation 

• Lead digital planning, delivery and maintenance across the website, email, social media and digital campaigns. 

• Manage digital advertising activity, including paid social, Google Ads and SEO, ensuring activity is effective and delivers strong return on investment. 

• Oversee analytics, reporting and insight-driven optimisation, using performance data to guide your own work and the work of the Communications Officer. 

3. Ambassadors and Influencers 

• Build and nurture relationships with ambassadors, influencers and public supporters. 

• Develop briefs, guidance and campaign plans for influencer activity, ensuring messaging aligns with organisational values and priorities. 

• Identify opportunities to amplify diverse lived experiences and voices. 

4. Events and Campaigns 

• Lead promotional activity for national and regional events, campaigns and awareness moments, including activity with brand and corporate partners. 

• Support branding and communications for in-person and digital events, producing event-related content such as photography, video and social media. 

• Collaborate with corporate partners to produce co-branded communications and collateral that protect our brand integrity and align with partner requirements. 

5. External Engagement and media 

• Lead communications for collaborative campaigns, including End Hygiene Poverty with In Kind Direct, coordinating activity, messaging and campaign assets. 

• Build relationships with sector organisations and partners to amplify shared campaigns, priorities and messaging. 

• Secure local, regional and national media coverage, working with external agencies to develop broadcast, print and online opportunities. 

• Produce press releases, statements, case studies and briefing materials to support proactive and reactive media activity. 

• Manage suppliers, agencies and freelancers, including budgets where required. 
   

6. Data and Monitoring 

• Monitor communications performance using analytics and performance data, ad use insights to improve performance. 

• Prepare an annual review of communications performance and learning to inform future planning. 

7. Team and Internal Communications 

• Work collaboratively with staff and volunteers to support organisation-wide communications needs, providing guidance on messaging. 

• Line manage, support and develop the Communications Officer, empowering them to succeed in their role. 

• Provide responsive and practical communications support to colleagues across the organisation. 

 
PERSON SPECIFICATION 

With a strong alignment to The Hygiene Bank’s values, you will have: 

• Outstanding written communication skills across a range of media, from social media content to case studies. 

• A creative mindset, with the ability to find engaging and innovative ways to communicate our work. 

• An appetite for change, learning and continuous improvement. 

• Excellent organisational skills, with the ability to work independently, manage competing priorities and deliver under pressure. 

• Strong interpersonal skills, with the ability to build effective relationships with colleagues, volunteers, corporate partners and community organisations. 

• Experience of line management, with the ability to support, develop and empower others. 

• A proactive, collaborative and can-do approach. 
   

This job description and person specification outlines the major components of the role but is not intended to be exhaustive. 
 
EXPERIENCE 

With experience working in communications and/or marketing, you will be able to demonstrate: 

• Experience using a range of communications and digital tools, including content creation, email marketing, website, social media, analytics and CRM platforms. 

• Strong copywriting skills, adapting content for different audiences, channels and formats. 

• Experience producing high-quality marketing and communications materials across digital and offline channels. 

• Experience communicating effectively and building relationships with a diverse range of audiences and stakeholders. 

• Strong digital and IT skills, with the confidence to learn and adopt new tools and platforms. 

• Experience working within the charity sector or for a mission-led organisation or brand is desirable, but not essential. 

TERMS AND CONDITIONS 

• Salary: £38,000 

• Full time role, or four days per week.

• Home-based contract, with occasional travel across the UK – including at least one trip to London per month for team meetings. Reasonable travel costs will be covered. 

• Applicants need to be resident in the UK and have the right to work in the UK. 

The Hygiene Bank is committed to promoting equality of opportunity and values diversity of culture among our staff and volunteers. We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences. 

Closing date: Wednesday 9th September at 9am. Please note that we are a small team and will be reviewing applications as they are received. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Interview dates: from W/c 14th September 2026 

The Digital Engagement Officer will lead on writing copy for our digital comms, focusing on our member and supporter mailings, website and social media, and manage our mailing list and inboxes. We’re looking for someone with experience of managing mailing lists and writing copy for a variety of audiences and actions.

You should have experience crafting digital communications that motivate people to take action, and be excited about creating journeys over time that integrate the threads of our fundraising, national campaigns, local organising and ideas output together into the story of Compass. You should have a background in digital engagement, specifically in direct marketing through mailings or copywriting for fundraising and campaigning, ideally with a familiarity with CRM software and GDPR regulations. You should be a self-starter, with a proven ability to self-organise and comfortable working in a small, dynamic team. You should have a keen understanding of the political landscape in which Compass operates and be interested in progressive political ideas and working in a pluralist way to make change happen.

This role involves:

• Writing copy for mailings, blogs, website content and social media that is compelling, accessible, imaginative and aligned with Compass’s tone of voice and core script.
• Writing and editing with various actions in mind, including event invitations, fundraising asks and campaigns.
• Proofreading mailings, publications, funding bids.
• Developing our voice and core scripts, particularly around specific campaigns or fundraising drives.
• Digital content creation (e.g. graphics, podcast clips).
• Maintaining and updating our CRM records including donor information.
• Managing our inboxes to connect to supporters and steward our members.

Are you passionate about supporting families through challenging and emotional times? Do you have experience developing and growing digital support services for families? 

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Senior Support Officer (Digital) to join our enthusiastic and passionate Information and Support team to help make a real difference to the lives of families and babies in neonatal care.

The Senior Support Officer (Digital) plays a vital role in ensuring that every family of a baby born sick or premature can access impactful and personalised support, at their time of need.

By leading the improvement and development of Bliss digital support services, you will help support families with babies born premature or sick to be confident, well informed, connected to the help they need, and to be partners in the care of their babies. 
 

Terms

Location: Hybrid (3 days per fortnight in the London office, SE1)
Salary:£37,035 FTE
Terms: Full-time (35 hours per week). Permanent 
 

Role Details

This is an excellent opportunity for someone with experience of offering support across a variety of platforms to make a real difference as part of a small, dynamic and dedicated charity. 

The ideal candidate will be able to demonstrate the following skills and experience: 

·Extensive experience of supporting people with emotional and/or practical support needs across digital platforms and digital support services. 
·Strong people and communication skills, including the ability to support people in distress. 
·Strong experience and skills for digital support content creation and moderation of online platforms
·Experience as a supportive, person-focussed line manager 
·Skills for leading and contributing to project teams to improve and develop new services based on user needs.
·Strong experience of service-user involvement and co-creation, with skills to lead initiatives to ensure services are designed around users’ needs.
·Experience of working in partnership with external organisations and individuals to develop and deliver services

For more details please view the job description and person specification below.

How to apply

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics) 

• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long

This information is used when shortlisting candidates for interview. 

We understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.

Please also submit an Equal Opportunities Form. This will not be used when shortlisting candidates, and is anonymous, but helps us monitor and improve our recruitment practices.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline

• The deadline for applications is 5pm on 6th September 

• First round interviews will be held on w/c 14th September

• Second interviews in person at our London Bridge offices 22nd and 23rd September

The Talent Set is delighted to be partnering with the Henry Smith Foundation on the recruitment of a newly created Head of Digital Transformation role. This is a unique opportunity to lead a significant organisation-wide transformation programme and help shape how one of the UK's leading independent foundations uses digital, data and technology to maximise its impact.

As the Foundation continues to grow and evolve, it has recognised the need for a strategic leader who can bring together systems, data, technology and people into a clear and ambitious digital vision. This is an opportunity to build and lead a digital transformation agenda from the ground up, working closely with senior leaders, trustees, colleagues and external partners to create a more connected, data-informed and future-ready organisation.

The Opportunity

The Foundation has grown significantly over the last decade, with increasing organisational ambition and a more complex operating environment. Alongside core grant-making activities, the organisation has developed new programmes, partnerships and ways of working that require a more strategic approach to technology and data. While many systems and processes work well individually, the organisation is now seeking someone who can create a joined-up digital strategy that supports its long-term goals.

Reporting to the Director of Finance, Investments and Resources, you will lead the Foundation's digital, data and technology transformation programme. You will define and deliver a multi-year roadmap, oversee key technology and systems projects, and build digital capability across the organisation. Most importantly, you will help colleagues embrace change and ensure digital becomes part of how the organisation thinks and works every day.

This role offers a rare combination of strategic influence and practical delivery. The successful candidate will shape major decisions around systems, data, AI and organisational capability, whilst also working closely with colleagues to ensure solutions are adopted, embedded and delivering measurable benefits.

Key Responsibilities

• Lead the development and delivery of the Foundation's digital, data and technology strategy and transformation roadmap.
• Drive organisation-wide improvements in systems, processes, data management and digital capability.
• Lead digital transformation projects from concept through to implementation and adoption.
• Champion effective use of technology, including Microsoft 365 tools, collaboration platforms and emerging AI opportunities.
• Build strong relationships across the organisation and act as a trusted advisor to senior leaders and stakeholders.
• Support colleagues through change by providing leadership, communication, training and coaching.
• Manage suppliers, consultants and implementation partners to ensure successful delivery of digital initiatives.
• Line manage the IT and Data Compliance Manager and provide strategic oversight of digital operations and governance.
• Create a culture of continuous improvement, innovation and digital confidence.

About You
We're keen to hear from candidates who have successfully led digital transformation programmes and understand that meaningful change is ultimately about people as much as technology.
You might currently be a Head of Digital, Head of Transformation, Digital Programme Lead, Technology Transformation Leader or similar, and will likely bring:

• A proven track record of leading organisation-wide digital transformation initiatives.
• Experience developing and delivering digital strategies and multi-year transformation roadmaps.
• Strong stakeholder engagement and influencing skills, with the ability to build credibility at all levels.
• Experience leading change, improving adoption of technology and developing digital capability across teams.
• The confidence to operate strategically whilst remaining hands-on when required.
• Strong project, programme and supplier management experience.
• The ability to translate complex technical concepts into practical, engaging and accessible conversations.
• A collaborative and relationship-focused approach, combined with resilience, pragmatism and curiosity.

The Foundation is particularly interested in candidates who can balance strategic thinking with practical delivery, and who understand how to introduce change at a pace that brings people with them rather than leaving them behind.

What's on Offer?
Salary: £67,000 - £70,000 per annum
Hours: Full-time, 35 hours per week (Part Time considered)
Contract: Permanent
Location: Hybrid, Attendance is expected at least 1 day per week in the Kings Cross office, but with some variation.

Interviews
First Stage Interview: Thursday 10th September
Second Stage Interview: Monday 14th September PM

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the apply button. We aim to respond to all successful applicants within 48 working hours.

Commitment to Diversity
The Henry Smith Foundation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Requesting reasonable adjustments
We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments to support you during the application or interview stages, please let us know. You can share your needs at any point in the process. Adjustments can be tailored to suit both physical and mental health needs. Our team will work with you to ensure you have what you need to perform at your best.

Our approach to candidates using AI in applications
We recognise that technology, including AI tools, can be helpful when preparing job applications, and we welcome the use of tools that support you in presenting your experience clearly. However, it’s important that your application genuinely reflects your own skills, experience, and voice. We therefore recommend reviewing any AI-generated content carefully to ensure accuracy and authenticity.

If you are invited to interview, we’ll want to hear directly from you about your skills and experiences. Any significant differences between your application and how you present yourself in person may negatively impact your application.