Digital Communications Manager Jobs in Islington, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We exist to fund research into beating blood cancer. In the past 60 years, we’ve invested more than £500 million into blood cancer research which has led to improved treatments and saved lives. Everything we do in the next five years will be based on a single aim – to stop people dying of blood cancer or the side effects of its treatments. We want to put people affected by blood cancer at the centre of everything we do.
As Research Involvement Lead, you’ll be responsible for leading a programme of patient and public involvement in research, a core component of our charity wide involvement strategy.
This role will ensure that our research strategy and funding programme is shaped by the priorities and needs of people affected by blood cancer. You’ll review and refine our processes to ensure they are in line with sector best practice and that they meet the needs of our community of people affected by blood cancer. You’ll further embed effective and meaningful involvement at all stages of the research cycle at Blood Cancer UK.
You’ll also work to support the involvement of people affected by blood cancer in external research and strategic projects across the UK. You will ensure that the research we and others fund is patient focussed and has the potential to accelerate progress and deliver the maximum impact for the communities we support.
Part time applications (minimum 28 hours a week) will be considered for the right candidate, please specify whether you wish to work full time or part time in your cover letter.
The client requests no contact from agencies or media sales.
Role: Philanthropy & Partnerships Manager
Reporting to: Senior Philanthropy & Partnerships Manager
Purpose of job: To work as a key part of the Philanthropy and Partnerships Team, line managed by the Senior Philanthropy and Partnerships Manager, and accountable to the Museum’s Director. This role will bring in vital income from trusts, foundations, corporate partners and individuals to deliver the business plan. This role has responsibility for achieving income targets by collaborating across all departments to understand and translate fundable and core activities into compelling cases for support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£36,000-38,000 depending on experience
Who we are looking for:
- You will be our ideal candidate if you are a high performing and target driven person, who enjoys working in a fast paced and rewarding environment.
- You will have a track record of securing grants, gifts and donations from individuals, trusts, foundations or corporate supporters.
- You will have a solid understanding of the principles of successful relationship stewardships, across a diverse group of donors, funders, patrons and partners.
- You will be responsible for contributing to and implementing the Museum’s Philanthropy and Partnerships Strategy, in consultation with the Senior Philanthropy and Partnerships Manager and Directors, which will maximise income from individuals, corporate supporters and grant-giving organisations.
- You will be confident working both independently or collaboratively, as required, to meet ambitious targets, often within tight timeframes.
- You will be responsible for researching and identifying suitable supporters and trusts and foundations, for which you will produce high-quality proposals and applications, liaising with colleagues to collate information and supporting documentation as required.
- You will have excellent written and organisational skills; be able to juggle multiple priorities and work across diverse departments; and manage relations with a range of supporters and funding bodies, including timely submission of reports.
- This is an excellent opportunity for a person with experience in one of the specified areas of fundraising, such as trusts and foundations, individuals or in corporate support, who is looking to expand their experience across the full range of philanthropic and partnerships activity.
Key objectives in first 6 months:
- Established position as a trusted and valued colleague within the Museum team
- Contributed towards a new philanthropic strategy for building income from established and new supporters, including corporate supporters, trusts and foundations and statutory sources, and made demonstrable progress in raising revenue in line with this
- Successfully managed existing relationships with funders including stewardship of supporters, grants and reporting as required
- Submitted new funding applications and researched and developed new prospects for funding and securing actual income to an agreed target
- Worked productively and positively with committees, senior volunteers and consultants to have established personal credibility with the key influencers in these groups
Key Responsibilities:
Supporter Identification, Communication and Cultivation
- Identify, research and develop a pipeline of trusts and foundations prospects, ensuring that relationships are well managed and planned for first, second and third requests for funding, as appropriate.
- Identify, research and approach corporate partnership prospects to support agreed priorities such as exhibitions and programmes
- Work closely with colleagues in Events, Commercial and Communications to promote corporate sponsorship packages, including working on communications and campaigns that encourage uptake and renewal
- Crafting compelling and engaging letters, proposals and applications to potential and existing supporters
- Collate social impact statistics and create an internal bank of resources that communicate our work articulately and passionately
- Reporting to funders by working with consultants and colleagues to write well-crafted and timely reports, highlighting the difference that a supporter's contribution has made, with accurate financial data and spend against projects, to draw down grants as required
- Ensure that supporters are contracted and acknowledged appropriately; including personally, on website, on site and/or in printed materials as appropriate, and ensure all agreed benefits are delivered
- Maintain and create accurate records on submissions, outcomes and correspondence using the Museum CRM system
- Working closely with the Finance team to monitor payment terms and dates
- Provide monthly updates on progress against targets to the Senior Philanthropy and Partnerships Manager, including planned proposals and income forecast, pledged and paid.
- Contribute toward updates to quarterly Board reports, including actual income achieved in relation to revenue targets
- Work closely with colleagues in Visitor Engagement & Communications to promote Foundling Friends scheme, onsite donations and to create communications that encourage renewal and engagement
Organisational Culture & Infrastructure
- Contribute to a successful philanthropic/fundraising income generation plan that enables the delivery of the Museum’s ambitious business plan
- Work collaboratively with the Philanthropy and Partnerships team, consultants and colleagues across the organisation to ensure that the work of the Philanthropy and Partnerships team is fully integrated and supports the delivery of Museum’s overall objectives and business plan
- Support the all the Museum’s philanthropic activities including cultivation events and stakeholder management
- Represent the Museum at internal and external networking opportunities, developing existing and new supporter relationships
- Work successfully to achieve the Philanthropy and Partnerships team’s fundraising targets as well as personal revenue targets, showing growth in activity and results
Person specification
Essential:
- Proven ability to manage and cultivate a list of active and significant supporters
- Experience of writing funding proposals, bids and applications with a track record of success
- Demonstrable excellent written and verbal communication skills and ability to write high quality successful proposals, applications and reports
- Strong attention to detail and financial literacy
- Experience of managing supporter journeys with an insight into why people give to arts and culture
- Demonstrable evidence of meeting targets and working in a target driven environment
- Knowledge of GDPR compliance, due diligence processes, UK tax laws and Gift Aid
- Exceptional influencing, negotiation and diplomacy skills
- Ability to think and operate strategically and provide flexible solutions
- Able to deliver to demanding deadlines and with a hands-on approach
- Excellent IT skills including CRM databases, Microsoft 365 and SharePoint
- Ability to self-motivate, work as part of a small team, and support colleagues, even under pressure
- A commitment to excellence and professionalism
- Appreciation of and support for the aims, values and ethos of The Foundling Museum
- A right to work in the UK
Desirable:
- Experience of fundraising via trusts, foundations, corporate philanthropy or individual giving schemes
- Experience of working with senior volunteer boards
- Experience of designing and managing digital fundraising campaigns
The Philanthropy & Partnerships team
In Autumn 2023, Foundling Museum delivered a successful, ambitious capital campaign to secure the future of the Museum through a variety of supporters, from individuals, major supporters and trusts/foundations.
The Philanthropy team is responsible for the funding revenue needs of the Museum, which for 2024-25 is c£800,000, making up approximately 36% of total income.
The post of Philanthropy and Partnerships Manager will deliver against personal targets toward this goal. Remaining income includes Arts Council England National Portfolio funding, NLHF funding, core earned income (admissions) and trading activities (retail and venue hire).
The Philanthropy and Partnerships team collaborates closely with the Director, Chair of Trustees and Development Consultants and across all departments to understand and translate fundable and core activities into compelling cases for support. Across a year the team raises vital income for exhibitions, learning and participation activities, events, capital projects, an established endowment fund and unrestricted revenue income.
Interview timetable & how to apply
Closing date: Thursday 23 May 2024 at 10am
First interview date: Wednesday 5th June 2024
Second interview date for shortlisted candidates: Wednesday 12th June 2024 TBC
To apply please click on the apply button at the bottom of the page , you will be taken to our website and then on to application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Earlsfield Foodbank
At Earlsfield Foodbank, our mission is to create a profound and lasting impact on our community. We are an independent foodbank set up in 2013 and are part of the Independent Food Aid Network.
We are dedicated to providing essential support to those facing crisis, delivering foodbank sessions, offering wraparound services, and engaging our local community to promote our mission. In the next 12 months, we have ambitious plans to tackle some of the wider poverty indicators that lead people to need Foodbank support.
Earlsfield Foodbank is entering an exciting phase of development as we strive to make a positive impact in our community. As demand for the foodbank grows, we're looking for an experienced Operations Manager to join our team and be a catalyst for change.
Summary of Role
Work in collaboration with the Head of Service to manage and coordinate the day-to-day operations of the Foodbank. You will manage and support a team of volunteers, leading by example to ensure the Foodbank operates smoothly and the continuity of delivery standards within the guidelines of EFB policies and procedures.
The ideal candidate will have experience of working or volunteering in a Foodbank. They will be a strong leader and be hard-working, organised, collaborative and confident. They must be passionate about tackling poverty, deprivation and injustice and have a non-judgemental and positive attitude towards people who require support.
If you feel you have the required passion, energy and enthusiasm to help us bring an end to poverty and hunger, then you’re on your way to becoming part of something that will make a real difference to people’s lives.
To apply for the role please submit a CV and one-page Cover Letter.
Deadline for applications is 5pm on Monday 27 May 2024. Depending on the number of applications received, we may bring the closing date forward. We therefore encourage early applications.
The client requests no contact from agencies or media sales.
Please note, this is a 6 Month Fixed Term opportunity.
We now have an opportunity for a fixed term Performance Marketing Specialist to join us at Battersea. This role is responsible for delivering, optimising and evaluating Battersea’s digital advertising campaigns, specialising in paid social advertising channels such as Meta and TikTok. You will implement and manage large annual media spends to support the achievement of strategic objectives and individual campaign targets.
We are looking for someone with the skills and experience to manage the development of Brand focused digital media plans, from media planning through to implementation and end of campaign reporting. You will be required to deliver against performance targets and establish paid social activity as a key acquisition driver for teams and objectives across the organisation. You will also advise and recommend the best use of the platforms to hit performance targets.
To be successful in this opportunity, you will need excellent creative skills, and strong experience in developing campaign strategies and implementing a busy social media advertising plan, with a proven ability to manage large budgets across multiple ad platforms.
What we can offer you
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our Hybrid Working Model
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 21st May 2024
Interview date(s): 27th & 28th May 2024
For full details, please click on apply and download our recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Funding Business Manager
P/T– 26 hours per week
Dyscover is a small, specialist charity providing long term support and opportunities to adults with aphasia, a complex language disability. We are looking for an experienced Business Manager with a strong Fundraising and Marketing background to join our team.
· Experience raising income from a range of income streams particularly Trusts and Foundations also including skills in managing events, individual donors, legacy, corporate and community fundraising.
· Finance and Project management experience.
· Strategic development skills.
· Health, wellbeing, and disability experience within the sector would be ideal.
· Marketing experience; organisational promotion, digital, social media, website and branding. Health service marketing would be an advantage.
· Excellent interpersonal & communication skills with good disability awareness.
Location: Office based (Hybrid considered) Leatherhead KT22 0BN with free car parking.
Salary: £35k (pro-rated)
This is an essential management role within an expanding, unique and innovative organisation which strives towards being a centre of excellence for people with aphasia.
A highly productive, energetic and extremely well organised individual is required to take responsibility for managing the business side of the charity.
In this rewarding role, you will need to be a strong team player with a good line management style, flexible and confident in initiating decisions, engaging with stakeholders, and communicating effectively. You will need to be able to simultaneously deliver on a number of key projects and funding applications and work to tight deadlines. Experience of working in the 3rd sector is essential.
You will be in regular contact with adults with care and support needs and their families and will play an important role within the organisation, so empathy, patience and a sense of humour are essential. k
Extended closing date for applications is 11.59pm Wednesday 8th June 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Background
Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3250 children in 2024-25.
Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading.
Job Summary
Chapter One is seeking a London Programme Manager who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.
The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently around London. Chapter One currently works in the following London boroughs: Barnet, Camden, Haringey, Islington, Lambeth, Newham, Tower Hamlets, Southwark. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.
Key Responsibilities:
• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers
• Install, setup and maintain Chapter One equipment in participating classrooms
• Fully understand the operation of the Chapter One platform and database and communicate this to others
• Organise and conduct initial teacher training and follow-up
• Ensure a smooth initial launch of Chapter One’s programme in every classroom
• Liaise with colleagues performing technical and volunteer support roles
• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed
• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise
• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends
• Create monthly data summaries for all participating classrooms
• Lead annual review meetings for senior leadership at participating schools
• Support programme monitoring, evaluation and research as required
• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary
• Liaison with corporate partners as required
• Weekly communication and status updates with Senior Programme Manager(s) and wider team
• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme
Role Requirements:
Essential
- Highly motivated individual with excellent interpersonal and organisational skills
- Proven track record of working at a senior level in education, project management or a related field
- Proven strength in both written and verbal communication
- Highly IT literate, with excellent computer skills, able to troubleshoot software issues and adept with Google suite
- Ability to manipulate and analyse to draw useful conclusions to improve programme delivery
- Proven ability to work independently
- Self-starter and quick learner
- Ability to adapt and embrace a changing environment
- University degree
- Ability to drive and access to a car for work purposes
Desirable
- Two years of teaching/education experience with primary age children
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should refer to the Job Description provided and:
1) Explain your relevant experience and why you’re interested in this role at this point in your career.
2) Share your ability to be resilient when things are not going the way you thought, including clear examples of past experiences.
3) Explain how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Furniture Makers’ Company is the City of London livery company and charity for the furnishing industry.
Our role is to sustain a thriving British furnishing industry with a talented workforce delivering high quality products, which supports those in need from within its ranks and those who have served it in the past. We achieve this through three pillars of activity – education, excellence and welfare.
We are seeking an organised and driven individual for a maternity cover to lead on our education and training programme, which is facilitating the growth of a talented workforce by inspiring, connecting and retaining the next generation. This is an exciting and rewarding opportunity to make a real impact, addressing the skills gap in the industry, working alongside young people.
This is a varied role with a significant focus on events and project management, including special events, as well as engagement activities to raise awareness of career opportunities in the industry. This includes driving forward our new 'My Furniture Career' website aimed at 15 – 24-year-olds and attending careers fairs. This role will also involve working with specialist education providers to support the provision of industry specific education and training.
A successful applicant will have demonstratable experience of organising and delivering large scale events, timely and cost-effective project management and financial reporting. You will be able to work independently and with a high level of attention to detail and used to prioritising a complex workload. Experience of working in the sector or in a previous educational role is not required.
Job Purpose
- To be the focal point for implementing all Education and Training activity within the Company, and to report back to the Education and Training Committee to maximise its reach and effectiveness.
- To implement several large-scale national events engaging young people, industry and specialist education providers.
- Oversee and steer the activity around a new website to engage young people with possible careers in the industry, ensuring growing engagement with young people and job posters.
- To administer and deliver several small grant programmes which support furniture and furniture students or those working with said students.
- To support and report quarterly to the Education and Training Committee.
Key Responsibilities
Events
- Young Furniture Makers Exhibition - To plan, organise and deliver the annual one-day exhibition showcasing the best new talent to industry. Securing event sponsorship and working with sponsors during the organisation process to ensure positive relationships. Working with over 70 exhibitors, multiple sponsors and external suppliers to ensure a successful event.
- Young Professional Industry Engagement event programme - To plan, organise and deliver the annual three-week programme of CPD visits for a selected group of participants to industry hosts across the UK. Working with participants and over 20 organisations to schedule and deliver the programme.
- Furniture Making T-Level conference – Working with the Chair of the Education and Training Committee and selected members to plan, organise and implement a one-day conference on the practicalities of overing the Furniture T-Level in an educational setting.
- Organise and attend several regional career fairs and trade shows to promote the education and training initiatives and encourage young people to consider a career in furniture and furnishings.
- Plan and organise the content of an Education and Training slot at the annual Furniture Makers’ HR Conference to highlight key events and programmes.
- Ensure that equality, diversity and inclusion is considered in all aspects of Education and Training events.
Grants
- Administer a small annual grants scheme supporting colleges and universities which provide specialist furniture and furnishing education courses.
- Manage a travel bursary scheme to support exhibitors attending the Young Furniture Makers Exhibition.
Website
- Administer the jobs board featured on the My Furniture Career website, screening and approving posted vacancies as well as liaising with those posting jobs to confirm the status of the vacancy, sharing data once the vacancy expires and collecting feedback data from the poster.
- To work with the Digital Officer to agree a schedule of content for the website and its associated social media.
- Work with the Communications Manager and Digital Officer to promote the use of the website by the targeted audience group as well as the HR community to post vacancies to the jobs board.
- Produce a quarterly report detailing the usage and any highlights regarding the website.
- Report any technical issues to the website provider and liaise with them to fix the issue.
Reporting
- Quarterly reporting on activity and budget to the Education and Training Committee.
- Supporting the Committee Chair by setting up Committee meetings and taking minutes.
- Supporting the Committee Chair with any other administration as necessary related to the Committee.
- Assist with any ad hoc administration as necessary related to the FIESTA Committee.
Miscellaneous
- Assisting the Education and Training Committee Chair with any administration in regard to the Masters Certificate Scheme.
- Send quarterly feedback surveys mentoring participants and collect the data for reporting purposes.
- Work with the Communications and Marketing Manager to promote Education and Training events.
- Keep the Education and Training budget up to date and process all invoices in a timely manner.
- Report back to all event sponsors after any Education and Training sponsored event to keep sponsors updated and aware of the events successes.
Personal Attributes and Skills
- Success in delivering projects and large events against demanding targets and deadlines.
- Excellent administrative track record, with experience with an educational and/or charitable organisation.
- Highly motivated, dynamic, self-starter able to work largely on own initiative.
- Ability to plan, manage own time, work to deadlines and perform effectively under pressure.
- Excellent communications, influencing, negotiation and presentation skills.
- The credibility to deal with people at all levels.
- IT and finance literate.
- Empathy with The Furniture Makers’ Company charitable cause and programme.
- Enthusiasm and willingness to learn are essential: occasionally the post holder will need to perform tasks outside of the formal Job Description.
Benefits include 25 days of annual leave plus bank holidays, a 3% pension scheme as well as hybrid working opportunities.
Interested candidates should submit their CV and a cover letter outlining their qualifications and why they're a good fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.
Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.
We are committed to ensuring transparent and non-discriminatory recruitment and employment. We champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.
The client requests no contact from agencies or media sales.
Type of role: Full time, permanent
Annual Salary:£28,000 to £31,000 (depending on location and relevant experience)
Holidays:25 days per year and up to 5 discretionary efficiency days
Location: London, Victoria or Manchester Ancoats
Working Hours & Pattern: 40 hours per week. Monday to Friday, 9am to 5pm (flexible)
Start date: As soon as practicable
Welcome to Ada!
We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is: to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.
We are a small, specialist college with c.500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).
We stand apart from other Colleges due to:
- The quality of teaching, learning and assessment of computer science and related subjects
- Our fantastic progression outcomes for our learners
- The breadth and depth of our industry partnerships
- Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds
- Our high support, high expectations culture for staff and learners
We received ‘Good’, with Outstanding features, in our first Ofsted inspection in October 2018 and again in March 2023.
Job Purpose
The post holder will work cross-functionally to provide front-line administrative and transactional systems support to the People team and the Finance team. Within the HR/People elements of the role, the focus will be on day-to-day systems and process queries, recruitment, HR system support to Ada’s staff, compliance and general HR administration. This will require the post holder to have strong communication skills, strong attention to detail, and have the ability to manage and prioritise their workload.
To be successful in the role the post holder will:
- Have excellent organisation skills with the ability to structure processes and set up efficient systems to support Ada’s continued growth;
- Be consistent and accurate and have a keen eye for detail;
- Have experience in and be committed to following careful procedures to protect the sensitive personal data involved in this role;
- Have excellent numerical skills and good knowledge of Excel;
- Learn quickly, be adaptable, flexible and able to work in the ever-changing context of a growing organisation;
- Be able to take the initiative and demonstrate a creative problem-solving approach;
- Have well-developed interpersonal skills, working well independently and as part of a small team, and collaborating well with colleagues in person and remotely.
Role Responsibilities:
Finance Support: 60%
Support the Assistant Finance Manager in updating the Purchase Ledger:
- Ensure that purchase requisitions are received and processed on the accounting system in a timely manner,
- Ensure that all expenditure is recorded against the relevant nominal code and cost account, and that the correct VAT code is used,
- Ensure all suppliers’ invoices are attached to purchase requisitions on ApprovalMax
- Prepare mid and end of the month BACS payment run and ensure that suppliers are paid within payment terms,
- Receive and check all statements from suppliers,
- Investigate and action any issues that arise with regards to creditors,
- Regular review and maintenance of the outstanding purchase order and goods received notes report,
Support the Assistant Finance Manager in updating the Sales ledger:
- Ensure that all income is recorded against the relevant nominal code and cost account and that the correct VAT code is used,
- Ensure that all requests for sales invoices are processed and sent to debtors promptly,
- Ensure that all requests for sales invoices are monitored and chased so that the prompt payment is received
Petty Cash:
- Ensure that the disbursement of the funds, keeping records of those disbursements and requesting replenishment of the fund is done accordingly to the Petty Cash Policy;
- Ensure that the reconciliation of the business petty cash transactions is done on the bi-weekly basis in the Xero finance system.
Other finance duties:
- Support Assistant Finance Manager in preparation of the pay runs;
- Monitoring finance account inbox and dealing with staff, students and supplier queries to ensure they are quickly and properly resolved;
- Support staff in following the financial policies and procedures, such as: filling out charge card tracker, purchase orders, setting up new supplier;
- Support the Finance team in setting up a Fixed Asset Register and making sure it is kept up to date on a regular basis;
- Support the Finance Team with any other queries that may arise.
HR Support:
Recruitment
- To work with the HR Manager to draft adverts for posts being advertised, ensuring that they are well-written and engaging.
- To obtain quotes for advertising on various job boards and recruitment media channels in a timely and accurate fashion ensuring the best possible exposure for vacancies
- To coordinate interview/selection logistics including room bookings, diary management, scheduling and preparation of relevant materials and sending invites to candidates
- To support the HR Manager with the administration processes around onboarding and offboarding of staff including consultants, mentors, volunteers and governors.
Inbox Management & Staff queries
- To manage the recruitment inbox, responding to candidate and hiring manager queries in a timely manner
- To work with the HR Manager to manage the HR inbox, responding to staff enquiries in a timely manner recognising that some correspondence will be highly confidential and/or sensitive in nature.
Systems & Compliance
- To be the main point of contact for all HR system queries and to action all first-level system transactions, escalating more complex transactions to the Head of People & Talent or the HR Manager.
- To send out reference requests for all shortlisted candidates, chasing responses and passing on to the relevant line manager
- To maintain spreadsheets and trackers to ensure all relevant HR information is collected and collated (eg vacancies, DBS and other pre-employment checks, probationary periods, performance management, exit interviews.)
- To create and maintain electronic copies of personnel files
- To support with the updating of the Single Central Record for all staff, volunteers, consultants, agency workers and governors
- Under the direction of the Head of People, issue relevant letters to staff in relation to Employee Relations (ER) matters ensuring that timelines are strictly followed, meetings arranged, notes/minutes taken and all paperwork, including checklists, is fully completed.
- To support the People team with all HR policies, processes and projects as required.
General Administration
- To provide accurate data for Education and Skills Funding Agency (ESFA) in monthly data returns,
- Liaising with CIVICA support team to seek advice on better use of MIS (REMS),
- Acquire data from primary and secondary sources and update database system REMS,
- Keeping up to date with the latest ESFA funding rules and regulations.
Additional duties:
- Undertake confidential shredding and filling,
- Coordination Support for the Finance or People/HR elements of staff on-site events
Person Specification
- Previous Officer/Administrator experience and used to working with limited supervision ideally in a Human Resources field.
- Ability to undertake administrative tasks and development of effective office systems and procedures
- Ability to use information technology for,word processing, spreadsheets and databases and excellent typing skills
- Ability to pick up new applications and software quickly
- Ability to work under pressure in a constantly changing and demanding environment
- Excellent written communication skills
- Excellent communication and interpersonal skills
- Excellent organisational and time management skills
- A good understanding of equal opportunities issues as they affect our stakeholders
- Strong stakeholder management, working with individuals across an organisation
- Aligned with the values of the College in their approach to their work.
- Perform duties with the highest level of confidentiality and have a strong sense of integrity
Other Requirements:
- Passion for working with young people and adults to help improve their life chances
- A commitment to on-going personal development
- A willingness to work flexibly and where necessary outside of normal working hours
- Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.
Variation to this Job Description
This is a description of the job as it is at present, and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.
Safeguarding
We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.
Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups.
Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please write to us.
How to apply for the role
Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you have in the subject field please write “Application for Finance and HR Officer” followed by your name.
Closing date for applications: Monday 20 May 2024 at 09.00
The client requests no contact from agencies or media sales.
Fundraising Manager
We have a fantastic opportunity for a Fundraising Manager to become a vital part of a small, friendly and ambitious fundraising team.
Position: Fundraising Manager
Location: Hybrid working – primarily homebased with occasional travel to Maidenhead
Salary: £34,978 per annum
Contract: Full time, permanent
About the role:
The fundraising team raise approximately £400K annually and aspiring to grow by over half a million by 2025. You will be responsible for leading and growing income via the charities Corporate Partnerships and Sporting Challenges. The ideal candidate will have high-level experience in corporate fundraising.
Key responsibilities include:
- Provide excellent account management to some of the charities existing and new corporate relationships.
- Carry out effective prospect research.
- Engage companies in our sporting challenges.
- Nurture effective relationships with corporate partners to achieve the best outcomes for the charity.
- Manage and grow the charities portfolio of challenge events to maximise income from this fundraising stream to achieve and exceed set income and expenditure targets, offering opportunities for engagement, and fundraising across the calendar year.
- Plan and deliver the marketing and recruitment of a range of events, including the London Marathon and other major running, hiking, cycling, swimming, skydiving and ultra-challenges.
- Coordinate and create content for the Fundraising Team communications via social media and digital communications to increase engagement from supporters.
- Create and manage annual budget lines to ensure income and expenditure meet set financial targets to maximise a return on investment.
- Monitor and report on income and expenditure for the relevant budget lines.
- Actively participate in team meetings.
- Attend key fundraising events and annual conference.
About you:
To be successful in this role you will have:
- A proven track record of successfully managing a charity’s corporate partnerships and sporting challenges.
- Good knowledge of the principals of customer service/supporter care and donor development.
- Sound knowledge of GDPR and the impact on fundraising in terms of on-going consent and deletions of donors.
- Significant experience of working within a charity in a similar fundraising role.
- Experience of developing new fundraising products and building a programme of engagement to grow fundraising income.
- Experience of managing events, preferably sporting challenge events.
- Excellent digital skills with experience of using a variety of online platforms, including website editing, image re-sizing, social media, and e-news content creation.
- Experience of using a CRM database to maintain data accurately, and an understanding of how to extract and evaluate information.
- Strong presentation, negotiation and influencing skills with a creative and entrepreneurial outlook.
- Strong project management skills.
- Excellent MS Office skills in the use of email, Word and Excel and PowerPoint.
- Use of social networking sites such as Facebook and Twitter including knowledge of a content management system for updating websites and images.
Other roles you may have experience of could include: Fundraising, Corporate Fundraiser, Fundraising Manager, Regional Fundraising Manager, Fundraiser, Fundraising, Corporate Fundraiser, Events Fundraiser, Corporate Partnerships Manager, Major Donor Fundraiser, Challenge Events, Events Fundraising, Sporting Events Fundraising, Individual Giving, Donor Fundraiser, Corporate Fundraising Officer, Fundraising Executive, Donor Partnerships etc.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Social Media Manager is an integral role within the Marketing team at CoppaFeel! and will play an essential part in supporting our 3-year organisational growth strategy. The Social Media Manager needs to be social obsessed with a keen eye for new and emerging trends that will ensure CoppaFeel!’s social channels organically reach our 18 - 24 year old target audience.
In this role you’ll work with our Senior Social Media Manager to execute and manage the delivery of our social media strategy. You will be responsible for our social media content creation, ensuring we stay on top of emerging trends and that our health messaging is delivered in an accurate way. You will work collaboratively with the wider Marketing, Fundraising, Operations and Education teams within the organisation.
This role is a hyrbid role, with an expectation to be in the office 2 days per week.
The right candidate will be proactive, creative and organised, as well as being fully immersed in youth culture and digital trends. Ultimately you will have a real desire to make a difference, ensuring that all breast cancers are diagnosed early.
About CoppaFeel!
CoppaFeel! is the UK’s only breast cancer charity awareness charity for young people. Our mission is to ensure all breast cancers are diagnosed early and accurately by educating young people on the signs and symptoms of breast cancer, encouraging them to check and empowering them to speak to their GP if they notice something unusual.
Key Responsibilities
- As the heartbeat of our social channels, you’ll ensure that we’re agile and reactive to emerging trends. You’ll be creating engaging content both in and out of the office, engaging with our target audience.
- Responsible for the scheduling and production of content across our social media channels.
- Create social media content that reflects CoppaFeel!’s brand guidelines and tone of voice.
- Ensure monthly analytics and reporting that can be used to inform the social strategy and make recommendations for optimising content by channel and audience.
- Deliver best in class community management, engaging with CoppaFeel!’s audience and encouraging interaction.
- Monitor, respond and report back on feedback, comments and queries in a timely manner.
- Build relationships with new and existing supporters, content creators and media contacts.
- Work alongside Education and Fundraising teams to promote awareness and fundraising activities with our online communities.
- Work with the Education team to mobilise UBT and CoppaChallenge participants across social channels to maximise peer-to-peer reach.
- Stay up to date with industry news, to enable us to be innovative and promote the growth of our channels.
- Work with young people to ensure that our social channels are the product of co-creation.
Skills, Knowledge, and Personal Attributes
- Social media obsessed, with finger on the pulse for all new and emerging trends.
- Evident understanding of 18 - 24 year old target audience.
- Evidence of inspiring creativity.
- High degree of professional and personal familiarity with Instagram, TikTok, Snapchat, YouTube etc.
- Expert in creating native content in apps ahead or in line with trends.
- Strong copywriting skills.
- Ability to communicate and collaborate effectively.
- Experience with social media management software (i.e. Sprout Social).
- Photography skills and use of DSLR camera.
- Proficient in design software including Adobe Creative Suite and Canva with an aptitude for visual design.
CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity.
The closing date for this vacancy is the end of May, however, we will be actively interviewing throughout so early application is advised. CoppaFeel! reserves the right to close this vacancy early if we receive high levels of applications for the role.
Hours: Part-time, 3 days per week (8 hours within the hours of 9 am to 6 pm with 1 hour’s lunch break) + one day of weekend support hub per month
Working days: Wednesdays, Thursdays and Fridays (and one weekend day a month)
Reporting to: CEO & Team Manager
Location: Mostly office-based with once-a-month offsite location (office, occasional home and offsite) Office is based in the City of London near Bank station
Salary: £18,000 per annum for 3 days a week (Pro-rata of £30k)
*Overtime is compensated either by pay or time off in lieu
Holiday: Pro-rata of 30 days a year excluding bank holidays plus holiday office closure (before New Year’s holidays) and 1 day of annual mental health leave
Contract: 18 months temporary contract, 6 months probationary period
Start date: 1st July 2024 (Notice period will be considered with those who have notice periods) The first round of interviews will be scheduled for the week of 5th June 2024.
Occupational Requirement: The Vavengers is an equal opportunities employer. In line with legal requirements and the nature of the work required for this role, we are seeking women-only applications as an occupational requirement under Schedule 9 Part 1 of the Equality Act 2010.
The Vavengers is a proud Living Wage Employer, Certified Halo Workplace and member of the Sunflower Network for Hidden Disabilities, also member of Employers' Initiative on Domestic Abuse.
We are The Vavengers. We listen, we support and we take action. We educate, collaborate, aid and empower. We are a survivor, migrant and female-led organisation, standing with and for every woman affected by Female Genital Mutilation/Cutting (FGM/C) and all other forms of Violence Against Women and Girls (VAWG) - let’s help end it together.
Key Responsibilities
Community mobilisation, organisation, fundraising, case management, survivor support
Overall Responsibilities
-
Facilitate educational and direct support programs, through data-driven research and community engagement
-
Create a stable foundation for projects, events, and development
-
Organise, run and develop The Vavengers award-winning support & wellness hubs for women and girls
-
Manage referral process connecting women and girls with other organisations and local authorities
-
Develop bids and secure grants to cover core and project costs
-
Manage the nationwide expansion of the support hub model
-
Build and maintain partnerships with aligned stakeholders
-
Lead and improve community projects through concept development, fundraising and relationship management
-
Support the C-suite with business development in line with the business plan
-
Support the wider team on events & campaign management
Day-to-day tasks
-
Organise, run and report on support & wellness hubs for women and girls, and be the face of the support hub programme
-
Support the community through referrals to local authorities and partner organisations on housing, immigration, food security and access to other essential services. Following up and communicating with beneficiaries throughout the process
-
Identify and eliminate safeguarding risks
-
Identify need gaps within communities and fulfil crisis and emergency management plans, help prepare the organisation for unexpected urgent response work
-
Amplify the voice of the communities we support
-
Identify and highlight the ongoing issues faced by the women and girls we support with the team and external stakeholders
-
Organise and manage programme facilitators and role-related volunteers
-
Map out fundraising opportunities and secure funding through written grant applications and manage funding processes from start to end including mid and end-journey reports
-
Develop and maintain the existing community ambassadorship programme by listening to community needs and helping to implement solutions
-
Maintain strong relationships. Including with Community Ambassadors, Wellness Ambassadors, programme facilitators, existing or potential partners and funders, and be a reliable point of contact for seamless communication
-
Expand community engagement through offsite outreach and partnerships with local councils, grassroots organisations, healthcare professionals, community leaders and sector partners (*The Vavengers works with over 150 partnerships across the UK)
-
Work collaboratively to ensure that new programs align with the charity’s mission, vision and purpose
-
Be an active advocate for The Vavengers mission and community
Additional Responsibilities
-
Oversee governance activities of volunteers (volunteer contracts, reports and management)
-
Managing DBS clearances and background checks for the required board, staff and volunteers and acting as one of the safeguarding officers of the organisation
-
Assist with and contribute to offsite educational workshops where appropriate
-
Organising the sourcing and delivery of essential items from partners
-
Managing project budgets and an expense account
Desirable skills and attributes:
-
Strong emotional intelligence
-
Innovative thinking
-
Fundraising and grant management
-
Clear communication
-
Process management & improvement
-
Digital literacy
-
Referral & case management
-
Business development
-
Solution-focused approach
-
Data-driven
-
Proactive
-
Start-up development
-
Project management
-
Community leadership
-
NGO financial literacy
-
Trauma-informed
-
Public speaking
-
Workshop facilitation
-
Understanding of NGO structures & processes
-
Growth mindset
Essential software use: Salesforce, Google Workspace, Eventbrite, Adobe, Squarespace, Brevo, Survey Monkey
*The Vavengers promotes the use of technology to reduce the pressure of administrative tasks and to make our work more efficient, there might be more digital developments as the organisation grows.
Checks and training: Please note, that this role will be subject to a clear DBS check. The Vavengers will also provide mandatory training required by the role including Safeguarding for Children and Vulnerable Adults Level 3, Gender-Based Violence training, language and terminology and necessary software training.
In return for your dedication, The Vavengers will offer you
-
In-house and external mentoring & meaningful career development opportunities
-
The opportunity to work on ending Gender-Based Violence and creating a just society
-
Inclusive, bold and creative culture
-
The opportunity to be part of a start-up development
-
Flexible working opportunities
-
Pro-rata 30 days of annual leave (excluding bank holidays), plus holiday closures and mental health day
-
A prestigious headquarters near the Bank station
-
Employee counselling programme and other well-being perks
By submitting an application to The Vavengers, you agree to the terms of our Privacy Policy and for The Vavengers to use your personal data for the purposes of processing your job application.
If you have any questions or would like to learn more about this role please get in touch with us,
The client requests no contact from agencies or media sales.
Just Like Us is the LGBT+ young people’s charity and works with thousands of schools and young people across the UK through its programmes. The Ambassador programme is a key part of our work at Just Like Us.
This role will be key in ensuring that we have a growing community of LGBT+ young people aged 18-25 who volunteer with Just Like Us. We support them to:
-
Use their voice: by delivering school talks, writing for the press and speaking on panels
-
Develop their skills: through workshops and mentoring
-
Join a community: volunteer with hundred of other LGBT+ young people
This role is critical to the delivery of this mission and will support the Head of Volunteering Programmes to meet the needs of our community of LGBT+ young people aged 18-25 and the schools that we work with.
This role will provide the successful candidate with a strong foundation for a career in the voluntary sector. We are looking for someone who is eager to learn, with strong organisational and administrative skills, and good communication skills to join a friendly, driven Programmes Team.
Please see the application pack for more details and how to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Breakfast/snacks
Reports to: Chief Commercial Officer
Based: Battersea Park
Salary: £40k to £45k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Working Pattern
DBS: Basic
Role Overview:
Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers.
This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired.
Main Duties/Responsibilities:
- Conduct research and analyse customer feedback and data to identify areas for improvement
- Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels
- Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
- Develop and roll-out relevant training models
- Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives
- Collaborate with marketing to improve digital customer service
- Monitor success and champion opportunities to consistently improve the brand experience
- Visit all services within Enable to assist with research, process implementation and relationship forming
The successful candidate will have:
- 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
- Initiative and motivation to work autonomously and drive change within the business
- Excellent interpersonal and communication skills to interact with internal and external stakeholders
- Confidence and creativity to bring new ideas to the table
- A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it
- Experience in motivating staff
- A flexible approach to working onsite in a variety of different environments
- Empathy, patience and approachability
- Ideally have read Unreasonable Hospitality!
This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
The Network Systems Manager maintains an overview of all DCS (Data Collection System) related activity and is responsible for ensuring that the development, maintenance and technical changes are conducted succinctly and delivered successfully in line with strategic goals across the entire organisation.
Role responsibilities
-
To design and deliver a roadmap for the development of the Data Collection System, in line with the Trussell Trust’s strategic goals, and in collaboration with key stakeholders.
-
To manage the acquisition of DCS projects/changes, assessing value to different user groups using qualitative and quantitative analytical data to plan future support and development requirements of the system
-
Project management of large scale changes to the DCS and related systems, including the creation of project documentation, providing a consistent and accessible monitoring process for internal stakeholders.
-
To maintain and provide expert knowledge of the DCS across the organisation monitoring and reporting on key changes and development, user performance, stakeholder feedback and data requests.
-
To work closely with the Network Services Manager in; providing a point of escalation for user and team technical support; offering support to project leads in the communicating of changes, development, testing and implementation of DCS-related activity.
-
Manage the day to day relationship with the system developers (Bit Zesty) to ensure support hours are appropriately used to maintain, update and fix bugs, and that all work (including projects) is delivered within budget and in a timely manner.
-
Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.
Person Specification
Technical skills and minimum knowledge:
-
Cloud hosted database systems
-
Technical support
-
Excellent at communicating technical requirements and changes to different audiences
-
Project management experience
-
Ability to manage multiple projects and work to tight deadlines
-
Knowledge of requirements under UK GDPR
Behaviours and competencies:
-
Demonstrate a commitment to the values of the Trussell Trust
-
Role models inclusive behaviour, values and leadership
-
Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
-
Excellent verbal and written communicator
-
Ability to work effectively with different people and teams of people
The client requests no contact from agencies or media sales.