Digital communications officer jobs in mitcham junction, greater london
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
Following a recent departmental restructure, we’re entering an exciting period for the newly formed content team. This shift in the team structure highlights our commitment to making best in sector content - all in the name of our mission; to ensure all breast cancers are diagnosed early and accurately in young people.
We are looking for an exceptional Head of Content who will be responsible for delivering our holistic content strategy over the next year. You’ll oversee the management, production and strategic placement of all organic content across CoppaFeel!’s channels, and in house paid campaign activations. You will help shape CoppaFeel!’s approach to content so that it appeals, resonates with and converts our key audience of 18 - 24 year olds, as well as our supplementary audiences, across website, email and social channels.
You will work closely with the Head of Marketing and alongside other Heads of Dept, bringing your expertise and knowledge to leadership discussions to help shape the future of the organisation. You will report to the Marketing Director and line manage the Social Media Manager and Digital Marketing Manager, and you will have exposure to the Senior Management Team.
This is a fixed term contract for 13 months.
This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.
Duties & Responsibilities
- Work as a valued part of the CoppaFeel! leadership team to deliver the organisational strategy, shape the culture and influence cross departmental ways of working.
- Deliver the holistic content strategy across digital and social channels (including website, email, search, owned social, content creators and gaming) that will enhance the annual marketing strategy and drive awareness of CoppaFeel! and our mission amongst 18 - 24 year olds.
- Responsible for overseeing a team creating and producing innovative content that’s insight driven and market leading.
- Oversee production plans delivering our year round ‘always on’ organic content (web, email, social).
- Lead and inspire creativity across the organisation with a view to becoming social first in everything we do.
- Work with the Digital Marketing Manager and Social Media Manager to develop and deliver a content optimisation test and learn programme.
- Work with the Digital Marketing Manager to optimise CoppaFeel!’s website and third party agencies to research, plan and execute Search Engine Optimisation and Paid Search strategies.
- Work with the Digital Marketing Manager to develop and deliver the annual Website and Email content plan, including an optimisation plan.
- Work with the Social Media Manager to produce social first content year round, in line with the social media and content strategy.
- Oversee in house paid social media campaigns, primarily on Meta, with support from the Social Media Manager. Deliver training to the Social Media Manager to help them work towards activating these independently.
- Oversee delivery of workflow processes for managing the content lifecycle, including producing, distributing, measuring, and retiring content.
- Ensure all content is consistent with brand guidelines and tone of voice.
- Oversee capacity of the Content Team.
- Line manage the Social Media Manager and Digital Marketing Manager.
- Ownership of the Content Team budget and quarterly re-forecasting.
- Contribute to quarterly all staff team meetings.
- Ensure rigorous reporting and analysis of social and digital activity to ensure delivery of planned KPIs, with an ambition to be constantly improving and evolving.
Skills, Experience and Qualifications
Essential
- Minimum 5 year’s experience working in a management level content focused role, for example a Senior Digital Marketing Manager, Senior Content Manager, Head of Digital Marketing or Head of Content.
- Demonstrable experience in managing and prioritising cross departmental content requests.
- Demonstrable experience of implementing strategic content plans.
- Demonstrable experience of producing creative content.
- Demonstrable experience with activating paid social campaigns.
- A leader with the ability to develop and motivate a multidisciplinary team to achieve high standards.
- The ability to build relationships with and manage senior stakeholders’ expectations and cross-departmental content requests.
- Demonstrable experience of reaching and converting 18-24 year olds (our target audience) via engaging content with a focus on Instagram and Tik Tok.
- Experience of working for a youth focused brand/charity or account (if agency based).
- Experience of working with content creators.
- Excellent knowledge of the ever changing digital and social landscapes, and how tools/AI can help enhance our work.
- Confident decision maker.
- Experience of budget management and forecasting.
- You’ll be data driven and experienced in tracking and reporting on campaign success against KPIs and ROI.
- Line management experience.
Desirable
- Knowledge of the challenges / limitations of working in the charity sector.
- Experience of managing gaming activations.
Application information
Interviews will be held on a rolling basis. Due to the high volume of applications we receive we recommend early application.
Main benefits, Terms & Conditions
Annual Leave: 22 days pro rata (plus public holidays).
Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.
Flexible working: A hybrid working arrangement, working from home up to 3 days per week (pro rata) and Core hours between 10am and 4pm.
Training: We have a budget each year for employees training and development plans.
Flex Friday: Every other Friday you will have off, without a salary deduction, we just ask employees have their work phones with them in case of emergencies!
Equality, Diversity & Inclusion Statement
At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
It's an exciting time to join our Digital, Marketing and Comms team at MSI UK as we expand (and so does our digital presence!)
Ideally, you'll have experience in social media marketing, but we're not picky on if this is formal or informal - the most important thing you can bring to this role is your enthusiasm and second-nature knowledge of what’s trending (or what will be ) on socials.
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary:
- Starting from £30,321.51 - £433,505.27 for base locations outside of London, dependant on experience and location
- Starting from £33,353.66 - £36,689.03 for base locations inside of London, dependent on experience and location
So, what will you get up to?
Execution of day-to-day social media activity
Planning content
Engaging with our pro-choice community and allies
Supporting the team on broader digital marketing activities, including website updates and content
We're looking for someone with a digitally native, strategic outlook – it’s a plus if you’ve ever been described as chronically online! You’ll be helping to grow our presence across social media platforms, including when we (spoiler!) launch our TikTok account. It's a great opportunity for someone passionate about reproductive choice, and interested in how storytelling can make a big impact.
Plus, you’ll be a brand guardian, ensuring the look and feel of our owned channels is consistent with the MSI Reproductive Choices global brand, while still relevant and engaging to the local (UK-based) audience.
If you have any questions, please don't hesitate to reach out - we'd love to hear from you!
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
It is the first time we have ever hired a fundraising professional, so this is an opportunity to build a new strategy from the ground up. With support from our communications and operations staff, the Director of Fundraising will oversee all aspects of development, from relationship-building with major donors, to grassroots campaigns. We are looking for someone who can take a creative approach, helping us find brand new streams of revenue while nurturing our existing donors, in a way that future proof’s Christianity Explored’s support
This is an exciting time to be part of Christianity Explored Ministries. With a new edition of our flagship Christianity Explored course in production, we have a great opportunity to equip Christians to communicate the gospel to a new generation. This is happening in the context of significant international growth, including expansion of our team in North America and a five-year plan to build four additional regional hubs to consolidate the work that is already happening around the world.
Job Title: Director of Fundraising
Salary: In excess of £65,000
Location: Central London, hybrid working
Hours: Willing to consider full time or part time
Reports to: Global CEO
Annual Leave: 25 days plus bank holidays
Job Summary
To drive development of CEM’s fundraising strategy and oversee its implementation. This includes, but is not limited to:
- Identifying the most fruitful new avenues of funding from a range of Christian cultures, including individual donors, trusts and grant-making bodies
- Identifying new fundraising methods, including digital campaigns and social media outreach, to broaden and diversify our donor base
- Strengthen connections with new networks to tap into underutilised funding streams.
- Running appeals and legacy campaigns
- Creating clear briefing materials for comms staff and senior teams to help them engage with donors at all levels — from small ad hoc donations to our largest grant-making partners. Ensuring that appropriate tailored approaches are used for different cultures and church traditions
- Co-manage the Communications Officer to produce emails, newsletters and other communications assets which effectively engage potential donors
- Work closely with our founder, Rico Tice, and our CEO, to help the CEM team grow supporter donations
- Seek out and develop relationships with new high-capacity donors
- Tell the global story of CEM’s impact to inspire and mobilise a broader, more diverse donor community
Key duties and responsibilities
- Be accountable for increasing funding to CEM by an agreed amount each year.
- Create a clear and effective fundraising strategy and communicate it well to the rest of the CEM team.
- Bring experience and best practice to CEM’s fundraising efforts, to help us build a culture of fundraising.
- Future-proof the organisation to build the foundation for secure long-term funding
- Oversee implementation of the fundraising strategy, including briefing comms staff and reviewing materials before they’re released.
- Support global hub Directors to develop sustainable in-country fundraising strategies, and be responsible for coordinating global fundraising efforts to ensure that all teams are working collaboratively.
Person specification
The Director of Fundraising will need to demonstrate a track record of success in increasing organisational funding — this is not a skillset CEM currently has and we will be relying on the successful candidate to bring a robust knowledge of best practice. We are looking for a strategic thinker who will bring clarity and simplicity to our fundraising efforts, targeting donors wisely and treating them with respect.
CEM is a very relational organisation which operates with a high level of consensus. While staff are not afraid of conflict, or of making clear decisions where there are differences of opinion, we expect team members to work hard to listen to each other and see the value and wisdom in different viewpoints.
Further personal attributes include:
- Committed and theologically articulate evangelical Christian, able to speak on behalf of the organisation and interact pastorally with donors.
- Godly and spiritually mature person who respects the contribution of others and values team harmony.
- Proven ability to communicate a compelling organisational narrative that resonates across different cultural settings.
- An innovative mindset that is able to think beyond traditional fundraising models to bring fresh approaches to growing income streams.
- Focused and strategic, able to construct and meet ambitious targets while retaining a mature understanding of what is realistic.
- Growth-oriented and enthusiastic about expanding the reach of the ministry, while refusing to compromise on core values.
The person appointed will have permission to work in the UK by the start of their employment. An occupational requirement exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.
Closing date: Friday 6th June 2025
Interviews: Week commencing Monday 16th June 2025
Starting Date: As soon as possible
Our aim at Christianity Explored Ministries is to help people meet Jesus in the pages of Scripture so that they love, live and tell the gospel.
Looking for a Media & Stories Officer to join our dynamic External Engagement team. You'll be at the heart of our media and storytelling efforts-shaping narratives, managing our press office, and amplifying the voices of the people we support. This is your chance to use your media expertise to drive real change. You'll craft compelling stories, build strong relationships with journalists, and help influence public opinion and policy.
Main Duties
Deliver impactful media coverage aligned with strategic goals
Lead day-to-day press office operations
Develop and implement media strategies and campaigns
Handle media crises with professionalism and poise
Source and shape real-life stories from our services
Build trusted relationships with journalists and media outlets
Work closely with digital and marketing colleagues for integrated campaigns
The successful candidate will be able to demonstrate
Experience in a busy press office environment
A sharp news sense and creative flair for storytelling
Excellent writing and communication skills
Confidence juggling multiple deadlines and priorities
A collaborative spirit and relationship-building skills
Experience in the charity sector or third sector
Knowledge of the education, justice or housing sectors
Experience with integrated communications campaigns
A passion for social justice and amplifying unheard voices
If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience or get in touch for more information.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
I’m working with a Catholic charity to help find their new Press Officer, who will deliver the charity’s strategic objective to raise the charity’s profile in the media by means of increased coverage of Christian persecution-related issues both in traditional and digital platforms. You will be responsible for expanding the charity’s media output thereby increasing public recognition and raising the charity’s profile, helping it to become the go-to organisation for all media inquiries on the topic.
As Press Officer you will:
- Source news stories and other editorial material
- Review current media outreach
- Opportunity to develop a revised strategy to meet current media needs
- Act as principal point person for media relations
- To offer a regular supply of press releases and media materials for journalists
- To help support the advocacy objectives of the charity through media outreach
Strategic competencies:
Motivated by the cause supported by the charity, sympathy with the mission and values of the charity, and good knowledge and understanding of the Catholic Church, its teachings and practices.
- Location- South-west London/ Surrey, Hybrid 3 days in the office, 2 from home.
- Salary £33,000
- Holiday allowance starts at 25 days (going up to 30 days after 5 years) plus bank holidays. Additional 3-day Christmas shut down and your birthday off
- Full-time, permanent.
I’d love to tell you more about this fantastic role and organisation. Please apply now for more information! Closing date: Please get in touch as soon as possible, as the team will review applications on a rolling basis.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The role is a two day a week commitment. (16 hours) £150 per day. We are flexible on working from home but would prefer that at least one of the two days is at the office with the other two staff members, our Office Administrator and CEO.
It involves –
Monitoring and recording all income for the charity
Sourcing funding, at present primarily from Trusts and Foundation or individuals
Collaborating with the office team on other fundraising initiatives and events
Support the delivery of digital fundraising activities
Being a small team, other tasks may come up from time to time
Exploring and obtaining fundraising from Corporate entities.
It requires –
A good knowledge of a CRM database, preferably Advantage nfp
Good writing and communication skills
Someone with attention to detail
Someone who can work flexibly in a team.
The charity has an office in Bermondsey
To apply please email with a CV and covering letter outlining any experience of health or stroke related work additional to your fundraising experience.
InterAct is an award winning charity dedicated to supporting stroke recovery through reading and storytelling.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a compassionate, organised, and proactive Support Worker to join our dedicated Carers in Mind team at Richmond Borough Mind. This is a varied and rewarding role, offering both one-to-one emotional support and the chance to help shape an inspiring programme of workshops, peer-led groups, and social events for adult carers supporting loved ones with complex mental health needs.
As part of a small, friendly team, you’ll be central to the day-to-day running of the service—coordinating events, managing communications, and working collaboratively with health and social care partners to ensure carers feel heard, valued, and supported. You’ll need to be confident with digital tools, highly organised, and comfortable working independently as well as in a team. If you’re someone who enjoys connecting with people, thrives on variety, and is committed to promoting wellbeing and recovery, we’d love to hear from you.
The client requests no contact from agencies or media sales.
About Twins Trust
Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.
Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs.
Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.
Community Fundraising Manager
This is an exciting opportunity to join an ambitious and talented fundraising team
We are looking for an experienced Community Fundraising Manager to join our small and friendly fundraising team. You will be responsible for driving our strategy for Community Fundraising, Individual/Regular Giving and Events. With a database of around 100,000 registrants and 15,000 members, these existing income streams have lots of great potential. We have amazing fundraisers in our community who take on challenges like the London Marathon, London to Brighton bike ride, or their own swimming challenge and there’s lots of great potential amongst our supporters, including our committed members and regular givers.
Contract: Permanent
Hours: 30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £31,000 - £33,000 (pro rata)
Reports to: Head of Development
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to events will also be required.
Closing date: midnight on Sunday 1st June
Interview dates: First-round interviews will be virtual and take place in early June
Purpose of the role
- Grow a successful existing income stream (Fundraising Events and Regular Giving) and develop and grow a comparatively new income stream (Community Fundraising and Individual Giving) for Twins Trust. You will do this alongside other fundraisers in the team and with support from a Fundraising Officer.
- Lead and develop a multi-year strategy for growing our Community and Events programmes, with a well-planned calendar of events throughout the year covering different themes and geographies.
- Lead the strategy for our Individual/Regular Giving programme
- Lead on the creation, planning and delivery of a new Twins Trust owned mass participation fundraising event
- Provide strategic support and guidance to our Fundraising Officer to implement the annual raffle, ongoing Lottery programme and Individual Giving programme.
- Work closely with other teams across Fundraising, Membership and Communications to spot opportunities to maximise income and drive new projects forward
- Provide exceptional relationship management and stewardship to fundraisers in our community to make them feel appreciated, maximise income raised and encourage repeat fundraising
Ideal candidate
The ideal candidate will have demonstrable experience of developing and implementing a strategy for Community They will be able to demonstrate how they have delivered one or more of these income streams and grown these programmes significantly, providing excellent stewardship to fundraisers.
Person specification
Essential
- Significant experience of leading a 6 figure multi-year community fundraising strategy including forecasting and monitoring income and expenditure
- Experience of leading community, events, or Individual/Regular Giving fundraising - taking ownership and achieving growth in scale and income
- Experience of creating and delivering a new medium to large scale (£25k plus) fundraising event, maximising all commercial opportunities within it
- Excellent relationship building skills
- Ability to manage several projects at the same time
- Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
- Excellent communication skills and attention to detail
- Able to collaborate with a team of various disciplines or work independently as required
- Strong IT skills, including SharePoint and advanced Excel
- Enthusiasm for the issues we work on
Desirable
- Working understanding of admin processes relating to fundraising
- Understanding of digital marketing
- An understanding of GDPR in relation to fundraising
Twins Trust is the only UK-wide charity dedicated to improving the lives and wellbeing of families with twins, triplets or more.
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're currently looking for an Online Communities Manager to join our National Services team.
We work together with autistic children and young people, their parents and carers, and our partners to create a world where every autistic child and young person can thrive. Our online communities play a vital role in this vision, helping autistic young people explore their autistic identity, connect with others, and take part in meaningful projects and campaigns. We also provide parents and carers with a safe, supportive space to share experiences, access information, and find solidarity with others.
We're looking for a passionate and creative individual to join us at an exciting time of growth. You'll help us expand our reach, increase diversity, and develop engaging digital content that speaks to the experiences and ambitions of autistic young people and their families.
In this role, you will:
- Lead and develop our online communities to ensure they are safe, inclusive, and empowering spaces
- Create and curate digital content that informs, inspires, and engages our audiences
- Develop partnerships to drive the growth, diversity and reach of our online communities
- Work closely with our participation team to elevate the voices of autistic young people
- Collaborate with marketing and communications to deliver our National Services strategy
We'd love to hear from you if you're committed to inclusion, excited by digital engagement, and motivated to make a difference.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD) and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Introduction to the Role
We are seeking a results-driven Development and Fundraising Officer to lead our grant applications, trust initiatives, and donor engagement efforts. In this international role, you will work closely with our team to create compelling proposals, coordinate fundraising events, and secure essential funding. Reporting directly to the Interim Director, you will play a vital role in shaping our fundraising strategy while working within a flexible, remote environment.
General Details
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Title: Development and Fundraising Officer
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Salary: £28-35,000 per annum based on experience and training
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Reporting to: Interim Director
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Contract: One-year renewable, Full-time (35 hours per week)
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Location: Remote
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International scope: Engage with international donors, trusts, and grant-making bodies
Core Responsibilities
1. Grant & trust applications
You will drive the research, development, and management of grant applications and trust funding. Your role involves identifying funding opportunities that align with Hong Kong Watch’s mission and preparing detailed proposals that secure essential resources for our projects.
2. Fundraising campaigns & donor engagement
In this responsibility, you will design and execute targeted fundraising campaigns and events. You will work to cultivate and maintain relationships with individual donors, trusts, and institutional funders, ensuring a consistent flow of financial support that underpins our advocacy and community work.
3. Coordination & communications
This responsibility centres on effective internal collaboration and external representation. You will coordinate with our communications teams to ensure consistent messaging, manage donor communications, and report on the impact of our fundraising efforts.
Key Tasks
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Research and application development:
Identify suitable grant opportunities, trusts, and philanthropic funding sources both in the UK and internationally. You will draft, refine, and submit proposals that reflect Hong Kong Watch’s strategic priorities, ensuring compliance with each funder’s requirements. -
Campaign strategy and event coordination:
Develop integrated fundraising campaigns in collaboration with our communications team. This includes planning virtual and in-person events, managing donor appreciation sessions, and ensuring that each campaign aligns with our overall mission and values. -
Donor relationship management:
Build and nurture relationships with a diverse range of funders. This task involves regular communication, organising meetings and presentations, and providing clear, detailed impact reports that demonstrate the effectiveness of our initiatives. -
Internal collaboration and reporting:
Work closely with the operations team to ensure that all fundraising efforts are fully aligned. You will attend monthly strategy meetings, coordinate updates, and produce comprehensive reports on campaign performance and donor engagement. -
Digital and social media integration:
Collaborate with the communications team to create engaging online content that supports fundraising efforts. This includes drafting newsletters, managing social media updates, and developing digital materials that promote events and initiatives. -
Monitoring, evaluation, and strategic review:
Continuously track key fundraising metrics and donor engagement levels. You will evaluate the success of fundraising initiatives, adjust strategies as needed, and prepare strategic reviews that inform future plans and objectives.
Essential Skills & Behaviours
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Grant-writing expertise:
Proven track record of researching, drafting and submitting successful grant and trust applications. -
Excellent written & verbal communication:
Able to craft compelling narratives and present confidently to donors, partners and colleagues. -
Relationship-building & stakeholder management:
Skilled at cultivating and maintaining donor relationships, with strong interpersonal presence. -
Project & time management:
Highly organised and able to plan multiple bids, campaigns and events to tight deadlines without oversight. -
Attention to detail & accuracy:
Meticulous in proposal compliance, budgets, reporting and data entry. -
Analytical & outcomes-driven:
Tracks fundraising metrics, evaluates impact, adjusts tactics to hit targets. -
Team-player & collaborator:
Works seamlessly with communications, operations and senior leadership to align messages and priorities. -
Self-starter & remote-working discipline:
Proactive, resourceful and able to manage your own workload in a flexible, home-based role. -
Cultural sensitivity & political awareness:
Strong understanding of Hong Kong’s human rights context and respect for diaspora communities.
Desirable Skills & Behaviours
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Language skills:
Proficiency in Cantonese. -
Event planning & virtual engagement:
Background in coordinating both in-person and online fundraising events, webinars or galas. -
Digital fundraising & social media integration:
Know-how in peer-to-peer platforms, crowdfunding tools and integrating campaigns with social channels. -
Budgeting & financial literacy:
Able to draft, monitor and report against budgets for grant-funded projects and campaigns. -
Network in philanthropic/trust circles:
Existing contacts or familiarity with UK and international grant-makers, foundations and trusts. -
Human rights or advocacy sector experience:
Prior work in NGOs, think tanks or advocacy that demonstrates commitment to civil liberties. -
Strategic thinking & innovation:
Creative in identifying new funding streams and piloting novel campaign approaches.
What We Offer
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Competitive salary: £28-35,000 per annum
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Flexible working: Enjoy a remote working environment with one monthly in-person meeting in London if you are based in the UK
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International exposure: Engage with a diverse network of global donors, trusts, and philanthropic partners
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Professional development: Opportunities for training and growth in the field of international fundraising
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Collaborative culture: Join a dedicated team committed to making a tangible impact for Hong Kongers and their communities
Interviews
First-round interviews will be conducted on a rolling basis, both before and after the application deadline.
£30,750 - £36,800 per annum depending on experience
Hours: 35 per week
Based: Esher/Midlands/Home
Contract: Permanent
Ref: 1526
A major change project has taken place over the last few years to transform our IT systems and support. We have moved to a cloud solution based on Microsoft 365. To support our internal IT roles, we are supported by a managed service provider who are providing ongoing day-to-day support for all our IT users.
This is an exciting role that will play a key part in the delivery of Cranstoun’s IT and digital strategy. You will support the delivery of major business systems projects and support the day-to-day work of the IT team.
You will work closely with the Head of IT and the other IT and Systems Officer in supporting the IT infrastructure and delivering projects to improve the provision of IT and knowledge and digital capabilities across the organisation.
If you are motivated to make a positive difference, have excellent communication skills, able to manage and prioritise your work alongside working as part of a team then this is a great opportunity for you.
Experience of managing a large estate of laptops and mobile devices, Office 365 system administration, dealing with third party suppliers, and working in a customer focussed IT support capacity are highly desirable.
The role involves regular travel to sites, services and premises to support the IT function and infrastructure.
To download an application pack, visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: 30 May 2025.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No. 1061582.
Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year round night shelter provision.
APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support.
The Community Fundraising and Partnerships Coordinator will be responsible for developing and nurturing relationships within the local community to support APAP’s fundraising efforts, including schools, local businesses, faith and community groups. A key feature of this role will be developing increased year-round community engagement and fundraising, leading into the planning and delivery of at least one annual fundraising campaign. The successful candidate will have the opportunity to engage directly with stakeholders to build strong partnerships, whilst contributing strategically to the growth of the charity's fundraising efforts.
The client requests no contact from agencies or media sales.
The British Psychological Society is the membership and representative body for psychologists and the wider psychological professions. We're a forward-facing voice that helps to influence a psychological approach to policy-making that puts people first. Community is at the heart of everything we do - we make it easy to connect and collaborate with other members.
We are seeking a Social Media and Online Communities Officer to join our friendly and supportive Digital team at the British Psychological Society, to cover maternity leave on a 12-month fixed term contract. This busy team is responsible for developing, testing, and implementing a strategy to reach and engage target audiences through digital channels like web, mobile, and social.
The role is responsible for:
- Devising and delivering engaging content for social and online communities, ensuring consistency in terms of style, quality and tone of voice
- Supporting the launch of new online communities for our members
- Proactively exploring new and innovative visual approaches and techniques for storytelling on social
- Keeping up to date with social algorithm and platform changes, testing and learning to optimise content and reporting findings to the team
- Delivering video content that engages and educates, including explainers and case studies
- Supporting the Social Media and Online Communities Manager in planning and implementing a member engagement strategy to drive increased engagement and member growth of the BPS’s online communities.
To be successful in this role, you will need:
- A passion for all things social media, and a knowledge of the latest trends and best practice
- Demonstrable experience of online content development, including writing for online channels; able to provide examples of accessible, inspiring content which measurably drive action
- Experience of digital asset creation using photo and video editing software (Premiere Pro, InDesign, Photoshop)
- Experience of using a social media scheduling platform
- Excellent written, verbal and visual communication skills
- To be creative, enthusiastic and able to build strong working relationships.
It goes without saying that you should have an interest in the field of psychology and its impact upon society.
We offer a friendly, values led working culture with an excellent benefits package which includes:
- Agile & flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning & development
- Employee Assistance Programme
- Life Assurance Scheme
- Discounts scheme with national organisations
How to apply
To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile by 23.59 on Sunday 25th May 2025.
Short-listed candidates will receive a creative task to complete, prior to interview selection. Interviews will be held on-line, w/c 16th June, with the aim of starting the role towards the end of July.
For further information about the role, please see full details on our website under jobs at the BPS.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are unable to sponsor people requiring a work visa and are therefore only able to accept applications that can demonstrate a right to work in the UK.
If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
Building a world where psychology transforms lives
The Mental Health Foundation is recruiting for a Senior Content Manager to join our Marketing and Digital Team.
Deadline: 5pm on Monday 26 May
Location: London
Salary: Starting salary £41,800, plus London Weighting of £3,285
Hours: Full-time (as part of our 32-hour week pilot and may revert to 35 hours after July 2025)
Contract type: This is 12-month maternity cover post
This exciting Senior Content Manager role will lead on the Foundation’s content strategy and the delivery of high-quality content across all our channels in line with our strategic objectives and digital strategy.
What does the role involve?
- Lead on planning, creating and scheduling content
- Manage the relationship with our community management agency to ensure our online communities are kept engaged and supported.
- Setting the standard and ensuring the high quality of all content produced at the Foundation.
What skills, knowledge and experience are we looking for?
- Experience of writing and delivering content and social media strategies.
- Significant experience of planning and delivering extensive social media campaigns for large audiences.
- Experience of writing, creating and deploying a range of content for different audiences across digital channels, including website, email and social media.
- Ability to convey complex information and stories simply and effectively.
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
About us
Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.
Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.
We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.
The Foundation is the home of Mental Health Awareness Week.
How to apply
If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Redirect to recruiter'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 5pm on Monday 26th May and we are unable to accept late applications. Interviews are planned for Friday 6th June.
We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.
If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.
We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.
We look forward to hearing from you!
Our vision is good mental health for all.

The client requests no contact from agencies or media sales.