Digital community manager jobs

At Help for Heroes, we believe every veteran deserves the opportunity to live well after service.

When a military career ends – especially due to illness or injury life – can change overnight. Jobs are lost, routines disrupted, and the vital camaraderie of service life fades. That’s where we step in. We’re here to support veterans, their families, serving personnel, and those who stood beside the UK Armed Forces.

Now, we’re looking for a Digital Content Creator to join our creative team on a 12-month maternity cover contract. If you want your work to have meaning – and your ideas to make a real difference – we’d love to hear from you.

About the Role

This is more than a digital content role – it’s a chance to tell stories that matter.

You’ll create engaging digital assets – from social posts and graphics to short-form videos and motion graphics – amplifying our voice and impact across web, email, and social media. You'll work across teams including Brand, Fundraising and Recovery, producing content that inspires supporters and empowers our Armed Forces Community.

You’ll collaborate closely with our Senior Graphic Designer, Creative Artworker, Videographer, Social Media Leads, and the wider Content team. Together, we’ll make sure our creative output is bold, consistent and full of heart.

About You

You’re a creative all-rounder with:

• A strong eye for design and storytelling
• Experience in digital content creation, from graphics to short-form video
• Proficiency in Adobe Creative Suite (especially Photoshop, Illustrator, After Effects or Premiere Pro)
• A solid grasp of social media trends and digital best practice
• The ability to adapt tone and messaging for a range of audiences
• a minimum of 2 years’ experience working in a similar or comparable role 

Most importantly, you care about the difference your work makes – and you bring warmth, passion and purpose to everything you do.

About the Team

We’re a small, friendly, and mighty in-house team with big ambitions. We collaborate, we challenge each other, and we support each other – because we know the power of great storytelling.

Our team values reflect our culture:
I.C.A.R.E. – Innovative, Collaborative, Authentic, Resourceful, Energetic
If that sounds like you, you’ll fit right in.

Please see the Job Description below for more information on what could be your next great role.

Hours: Full time - 35 hours per week, Monday – Friday.
Contract Type: Fixed term contract (12 month maternity cover)
Closing Date:23 July 2025

Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received. We encourage early applications.

Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.

Digital Marketing Officer Salary: £27,804

Letchworth Garden City/ home working (hybrid) Full time (35 hours a week)

Permanent

Flexible working considered

 Are you a digital whizz, with a flair for design and copywriting? Do you enjoy crafting engaging social media and email campaigns to promote and support a worthwhile cause? If so, we have the perfect opportunity for you.

This is an exciting chance to lead on the MS Trust’s social media channels, whilst playing an integral role in the wider marketing and communications of the MS Trust. We're looking for someone with experience of applying a proactive, creative, and data-led mindset to digital marketing, ultimately boosting our visibility and articulating our cause through social media and email campaigns.

However, for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.

Our charity

For over 30 years the MS Trust has been here to help everyone living with multiple sclerosis. We are here from the moment of diagnosis and throughout their journey, today, tomorrow and every day after that. We provide vital information and support to people with MS and their families, whilst training and educating MS health professionals to ensure they provide the very best care available.

The role

As our Digital Marketing Officer you will own and manage our social media presence and lead our internal email marketing processes. As you are delivering content across a range of digital platforms you will need an eye for detail, some creative flair and an understanding of what resonates with the people of our community.

With experience across a range of social and digital channels you will need to be a strong communicator, with the ability to build relationships with people across the organisation and external stakeholders.

The Digital Communications Officer will play a key role in supporting the Head of

Communications & Marketing manage the ‘public face’ and reputation of the MS Trust.

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee Assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and  Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering day and Season ticket loans.

· Excellent transport links to London and Cambridge by train.

· Ample free parking for commuters.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

 As part of our commitment to equality, diversity and inclusion (EDI), we appreciate

your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 5pm on 30 July 2025

First Interviews: 4 August 2025

 | Position  |  Communications Manager
| Salary  |  £37,000 - £40,000
| Contract type  |  Permanent & Full-Time
| Remote/Hybrid  |  Hybrid
| Days in office  |  3 days per week from Croydon office, mixed with hybrid home working

| Overview and key points on the role  | Are you a creative, unflappable communications professional with the emotional intelligence to navigate sensitive stories and diverse audiences? Do you want to lead the day-to-day delivery of bold, unapologetic communications that put survivors at the heart of everything — and help raise vital funds to support them? This is a unique opportunity to join Rape Crisis South London at a pivotal moment, as we launch our first-ever Fundraising & Communications directorate and bring our powerful new brand to life. You’ll own our external and internal comms channels — from social media and newsletters to media relations and website content — driving awareness, donations, and meaningful change. You’ll thrive in a fast-paced, ambitious environment where your ideas and creative energy can shape powerful public narratives. You’ll be a natural relationship-builder who can switch tone instinctively, whether speaking with survivors, brand agencies, journalists, or senior leaders. You’ll work collaboratively with colleagues across the organisation, bringing our mission alive with clarity, empathy, and impact.

What you’ll do: Lead the day-to-day delivery of all communications activity, ensuring every message is on-brand, survivor-centred, and bold Manage and create content for social media, newsletters, website and press, shaping compelling campaigns that grow our audience and fundraising income Work with external agencies and PR consultants to deliver creative campaigns and media opportunities Respond sensitively and swiftly to reactive media enquiries and sensitive stories Train and support colleagues to use our brand and tone of voice consistently Use insight and evaluation to continually improve the impact of our communications

Who you are: Highly organized, motivated, and able to manage multiple deadlines in a fast-moving environment Emotionally intelligent and confident communicating about sensitive issues with empathy and care A skilled storyteller and sharp editor with a keen eye for detail and brand consistency Proactive and creative, with a knack for spotting opportunities and turning ideas into action Experienced working across digital platforms and managing media relations Passionate about ending sexual violence and committed to equality, diversity and inclusion

Why join us? You’ll be part of a bold, survivor-led organisation driving change in South London and beyond. This is a chance to help us flip the script on sexual violence — raising our profile, deepening public understanding, and bringing vital funds to support survivors. You’ll work with a passionate, diverse, and dynamic team who value collaboration and innovation. To find out more about the role and how to apply, please see the attached job description. We welcome applications from all backgrounds and encourage candidates who bring diverse experiences and perspectives.
 
Join us to help change the conversation and support survivors — apply today! 
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

| How to apply  | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

POST DETAILS

Post Title: Programme Manager

Location: Belfast/Sligo

Salary: £36,000/€41,400

Hours: Full-time, 36 Hours per week

JOB SUMMARY:

The Programme Manager is a key role in the Rio Ferdinand Foundation’s isle of Ireland team. This post is responsible for managing our SEUPB funded PEACE Academy programme supporting young people in Belfast and Sligo.

The aim of this new three-year programme, is to deliver and evidence a PEACE Academy pathway of engagement, learning, social action and employability that will inspire young people from communities in Northern Ireland and Ireland to create shared experiences and build a long-term response to sectarianism, racism and hate on a cross community and cross border basis.

KEY DUTIES/RESPONSIBILITIES:

This role will:

§  Establish and develop our new PEACE Academy Programme in partnership with Glentoran FC and Sligo Rovers FC together with a network of grass-root partners, as well as community policing and other strategic stakeholders.

§  Line manage a new programme staff team including 2x Regional Coordinators, a part time Training Lead, part time Monitoring Officer, a part time Admin Officer and a part time Finance Officer as well as sessional staff.

§  Lead and manage a three-year cross border and cross community youth and community development programme engaging Catholic / Nationalist / Republican (CNR), Protestant/ Unionist/ Loyalist (PUL), and newcomer communities.

§  Oversee the development of sessions which utilise youth culture as a platform for personal development, working with your staff team to design, deliver and manage engaging sessions and opportunities utilising music and the creative arts, sport, and digital media.

§  Develop, and oversee the delivery of our youth development pathway across both regions, including twice weekly sessions, workshops, seminars and accredited training pathways, mentoring, cross-border events and initiatives, careers events and pathways with a range of commercial partners, and strategic stakeholder engagement.

§  Quality assure the delivery of sessions and outputs linked to the personal development of young people. 

§  Encourage and support the involvement of volunteers from the local community.

§  Develop positive relationships with key strategic partners involved in the project and ensure links are made and information shared with appropriate agencies.

§  Work closely with our CEO and Director for Ireland & Northern Ireland on the strategic positioning and development of the Foundation and the legacy of the PEACE Academy programme.

§  Work with our Director of Operations to establish and implement a robust monitoring, evaluation and learning framework for the programme with key data capture tools in place from the outset.

§  Be responsible for the delivery of specified targets for the programme through producing regular action plans and work programmes, ensuring that all project planning, monitoring, and evaluation procedures are implemented and adhered to.

§  Ensure all monitoring data is captured and recorded against targets ensuring funder reports are produced and meetings attended as and when required.

§  Ensure all administrative and financial functions of the programme are conducted in accordance with funder requirements

§  Work with our Directors on the financial and wider reporting of the programme as required by our funder.

§  Work with an external monitoring agency to ensure their independent impact evaluation is completed alongside our own internal monitoring.

§  Work with our Director of Development on shaping and implementing a communications strategy for the PEACE Academy.

§  Keep up to date with local and regional trends in sports/arts for social change and work with young people.

§  Actively represent Rio Ferdinand Foundation at working groups, initiatives, and events.

§  Assist and contribute to the on-going development and strategy of the Rio Ferdinand Foundation’s work in Sligo and Belfast as well as across the island of Ireland.

§  Develop and maintain key relationships with partners from across various sectors including, statutory, private, business and third sectors.

OTHER RESPONSIBILITIES

· Work flexibly where appropriate on evening, weekends and during school holidays to ensure full and supportive delivery of the programme.

· Undertake new training to develop work related skills and knowledge

· Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Foundation, as may reasonably be requested

· Work with due regard for RFF’s core values and objectives

· Ensure the effective implementation of, and adherence to RFF’s Equal Opportunities, Safeguarding and Health and Safety policies and procedures.

PERSON SPECIFICATION:

Qualifications, Experience, Knowledge & Skills

§  Relevant academic/industry qualifications: e.g. Project Management, Youth Work, Certificate in Community Sports Work (CCSW), Arts Practitioner,  etc.

§  Ideally educated to degree standard or equivalent through experience

§  An appropriate qualification relevant to working with young people

§  Sports, Arts or Digital Media qualification (desirable)

Experience

§  Have at least five years’ experience of working with disaffected young people

§  Have at least three years’ experience of supervising and managing staff

§  A proven track record of forming productive relationships with a wide variety of organisations and individuals from diverse backgrounds and multi-agency co-ordination

§  Planning, delivering, and managing community focused, social inclusion initiatives, ideally working with local authorities, police, sports clubs and youth justice groups

§  Experience of a wide range of communication media and confident in delivering presentations, developing proposals, and writing reports for varied audiences

§  Experience of working on a multi-partner project

§  A good understanding of community engagement projects

§  Experience of campaigns, youth social action programming and event management

§  Experience of managing an SEUPB Programme or similar (desirable)

Knowledge

§  A thorough understanding of government policies and plans for community sport and creative arts, along with relevant opportunities for young people’s development

§  Understanding of the issues facing young people across the island of Ireland

§  A working knowledge and understanding of the barriers to personal development in areas of deprivation

Skills

§  Good numerical and analytical skills

§  Ability to challenge young peoples’ attitudes and beliefs to promote their social and educational needs

§  Supervision of staff, coaches, freelancers, and volunteers

§  Excellent proven negotiation skills

§  Communication skills – to young people, families, project staff, local partners and community stakeholders as well as senior management

§  Ability to work in a confident and flexible manner

§  Ability to initiate, develop and sustain effective relationships with both young people and partners

§  IT literate using MS Office (word, excel, power point, outlook)

§  Coaching skills

§  Clearly demonstrate an ability to build trusting relationships and deliver high quality activities for young people.

§  Excellent communication skills, able to use initiative and manage multiple work loads

§  Proactive, resilient, and able to work well within a close-knit team.

§  Able to identify and share best practice in the community environment

§  Self-starter, used to delivering targets on time to high standards

§  Excellent problem solving and multi-tasking skills

§  Project management skills including report writing and budgeting

§  Confident user of social media platforms - Twitter, Insta, Facebook, Youtube – (desirable)

 Role Requirements

At Rio Ferdinand Foundation, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know.

Join Our Team!

Crohn’s and Colitis UK are on the look out for a new HR Operations Manager!

Reporting to the Head of People, you will be responsible for the day to day running of a proactive and supportive HR service, with an integral role in shaping and implementing improvements in line with the service goals, ensuring the smooth running of our HR processes, policies and procedures.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

About You

We are looking for someone who is proactive and highly organised, with great communication skills that can build relationships with all key stakeholders, both internal and external. Ensuring that all staff are trained, supported and motivated to deliver a consistent, effective and high quality service to the organisation. 

This role is suited to an experienced HR Manager who: 

• Has strong knowledge of HR processes, policies and procedures as well as employment laws, regulations & best practices. 

• Can create fair and consistent HR Policies and procedures, regularly conduct audits to identify areas of non-compliance and ensure accurate records are maintained. 

• Can lead operational planning and budgeting. 

• Has a forward thinking and inspirational vision for the role of HR in a charitable organisation. 

• Has a vision for how working practices and culture can develop for the better.

• Has a proven commitment to the principles and practices of access in the workplace and have excellent knowledge of current issues in of EDI and can implement EDI principles and policies. 

• Is able to successfully balance the needs of the individual (compassion) with the operational and ambitious needs of the organisation. 

• Has experience of supporting and developing managers through change. 

• Is CIPD qualified. 

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, you will be required to attend the Hatfield office once a week and monthly directorate meetings. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

**Please note: Hybrid (1dpw, flexible) with regular hospice presence (Birmingham)**

Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham (serving Birmingham and Warwickshire), Worcester (serving Herefordshire, Worcestershire, and Gloucestershire), and Walsall (serving the Black Country and parts of Staffordshire and Shropshire), as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.

Acorns’ Corporate Partnerships team is at a pivotal moment, with a growing income stream and a bold vision to hit £1M within two years. This brand-new role is a game-changing investment in new business. With a huge untapped market across the West Midlands and Gloucestershire, the potential for high-value corporate support is significant – and we’re looking for someone to help Acorns unlock it.

As Acorns’ first dedicated new business specialist, you’ll shape how they identify, approach, and secure high-value partnerships worth £40–50K+. You’ll be part of a supportive team and work closely with your line manager, the Senior Corporate Partnerships Manager – a detail-oriented and flexible leader who values autonomy, innovation, and progression. 

If you thrive on making things happen, enjoy research and relationship-building, and want to make a big difference quickly, this is the role for you. We’re looking for a proactive, confident fundraiser with a strong conversion rate and the energy to lead Acorns’ new business push.

As Corporate Business Development Manager, you will:

• Build and manage a pipeline of strategic new business opportunities across the West Midlands and Gloucestershire, focused on Birmingham/Black Country
• Lead on pitching, negotiating, and securing high-value partnerships (typically £40–50K+)
• Deliver tailored proposals and presentations backed by strong insight and storytelling
• Proactively network and represent Acorns in business communities, identifying where and how to bring in senior stakeholders
• Collaborate with the wider Partnerships team to ensure seamless handovers and outstanding stewardship from day one
• Monitor conversion rates and provide accurate forecasting and reporting
• Secure sponsorship for flagship and third-party events and support stock generation partnerships with retail​

Ideal skills and experience:

• Proven success in securing significant new business income in a charity fundraising team
• Strong prospect research, networking, and pipeline management skills
• Confident and credible communicator, comfortable with C-suite stakeholders and public speaking
• Creative thinker with commercial awareness and a solutions-focused approach
• Driven, self-starting attitude with the ability to work autonomously toward targets
• Flexible, agile, and happy to attend events and meetings across a wide region (with Birmingham/Black Country as a key focus)
• Passionate about Acorns’ mission and excited to help shape the future of our corporate income

Employee benefits

• 27 days annual leave plus bank holidays (From April 2026: 5 day holiday buyback scheme) 
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

About Us
The SS Great Britain Trust is a multi-award-winning, world-class visitor attraction and education charity. Every year, we welcome thousands of visitors to Bristol’s vibrant harbourside to explore Brunel’s iconic steamship, two immersive museums, a world-renowned collection, and a historic dockyard.

Our mission goes beyond heritage preservation. We deliver powerful educational programmes, impactful community projects, and vital conservation work. Now, we’re at a pivotal point in our journey – reimagining what a heritage site can be. Through a bold new programme, a refreshed brand identity, and an enhanced digital experience, we aim to connect with broader, more diverse audiences than ever before.

About the Role

We're seeking an ambitious Digital Marketing Manager to drive growth and unlock revenue opportunities for one of Britain's most iconic maritime heritage attractions. In this pivotal role, you'll take ownership of our entire digital ecosystem – from website development and SEO strategy to CRM management and customer journey optimisation. You'll be at the forefront of maximising visitor engagement and revenue growth across ticket sales, events, and food and beverage offerings, while ensuring every digital touchpoint reflects our commitment to accessibility and inclusivity.

You'll lead innovative digital strategies that future-proof our presence, from AI search readiness to cutting-edge customer retention tactics, all while managing a talented Digital Systems & Insights Coordinator.

Who We're Looking For

You'll be a results-driven digital marketing professional with at least four years of proven experience, ideally within tourism, heritage, or cultural sectors. You'll bring deep expertise in Google Ads, Meta advertising, and SEO, combined with a strong analytical mindset that transforms data into actionable insights. Your experience with CRM systems, marketing automation, and e-commerce platforms will be essential, as will your ability to build strong relationships with external agencies and technology partners.

You'll have a collaborative working style and genuine enthusiasm for our mission, understanding how digital excellence can enhance visitor experiences while driving sustainable growth for this treasured piece of maritime history.

Why Join Us?
At the SS Great Britain Trust, we pride ourselves on our supportive, inclusive, and creative working culture. We offer competitive staff benefits, flexible and family-friendly working policies, and wellbeing support services. We’re committed to professional development and creating a welcoming, values-driven environment where everyone can thrive. We are also proud to be a Living Wage Employer.

We are dedicated to building a diverse team and strongly encourage applications from underrepresented groups. All appointments are made based on skills, experience, and attitude.

The closing date for completed applications: Monday 14 July, 9AM.

Interview dates: 23rd & 24th July 2025

Come and join a small team of doers, who have banned red tape, silos, politics and “computer says no” scenarios to work for a really uplifting cause.  

At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympic and Paralympic stars.

We are looking to appoint a new Digital Communications Officer to play a key role in helping SportsAid build vibrant and engaged online communities, delivering content and fostering meaningful interactions across our digital platforms.

Our new digital community engagement platform will be a cornerstone of SportsAid’s digital strategy, providing an essential space for athletes and their parents to access tailored resources and training, connect with peers, and feel part of a supportive community.

Your focus will be on:

· Planning and producing content for the online community platform, ensuring regular updates, discussions, and engagement opportunities

· Day-to-day management of SportsAid’s social media channels, amplifying stories, celebrating achievements, and engaging with a wider audience

• Creating a mix of written, visual, and video content to drive engagement and audience growth.

Does this sound like you?

· Excellent organisational skills and the ability to manage multiple projects simultaneously

· Experience managing social media platforms, particularly Instagram, LinkedIn, Facebook and TikTok

· A passion for sport and strong understanding of the sports industry and the unique experiences of athletes

· Basic graphic design and video editing skills (e.g., Canva, Adobe Creative Suite).

The salary is £31,250 p.a (pro rata), working across four days a week, and opportunities for flexible working are available. Actual salary c.£25,000.3 years fixed term contract

SportsAid Head Office in London (near London Bridge) with hybrid working. We are normally all in the office on Mondays and one other day of our choice. We are flexible about start times to help with the cost of commuting and we are genuinely flexible all round.

If you have any questions about flexibility, do tell us and we’ll do our best to accommodate.

A full job description is available.

 Want to find out more?

Jack Carnell, our Digital Communications and Content Manager would be more than happy to have an informal chat to help you decide if this is for you. Feel free to email him to arrange a good time to do it.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment.  We positively encourage applications from all candidates regardless of age, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

Please apply with your CV and one page how you meet the essential criteria by 22nd July 2025.

On receipt of your application, you will be sent a confidential equal opportunities form which all applicants will be asked to complete.

Shortlisted applicants will be invited by 25th July to have a preliminary online conversation with the current Digital Communications and Content Manager between 28th July to 1st August.

Interviews will be held in person 11th and 12th August 2025

Overview

This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.  

The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.  

Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London 

Job Spec 

Editorial & Design 

• Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches

• Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed 

• Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims 

• Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign. 

• Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members

• Maintain Sharepoint for digital content – including photos, social images, video and written content 

• Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand 

• Create & deliver video content to support the digital strategy and on an ad-hoc basis 

Digital

• Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement

• Manage and update Glass Door's website in-line with the digital strategy and content planner 

• Co-develop & oversee a digital content calendar 

• Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys. 

• Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy 

• Support the development and delivery of bi-monthly internal e-newsletters.

Monitor impact 

• Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently 

• Support the monitoring and tracking of website usage 

• Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals 

• Support the monitoring and tracking Google ads and analytics 

• Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs 

• Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans 

• Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables 

• Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com 

Events 

• Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online. 

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary. 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO. 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

We are seeking a dynamic and versatile Digital Project Manager to lead and support digital initiatives while empowering volunteers and communities through training and skill-sharing. The role involves overseeing web-based activities, managing back-end technology, and staying ahead of emerging trends such as AI and automation. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for working collaboratively with a diverse range of people.

This is Us: Tracing Manchester’s Histories seeks to reshape and redefine how Manchester’s public realm reflects its rich and diverse history. Building on insights from extensive public consultations, the project will amplify underrepresented voices and confront complex legacies, including those tied to migration, the transatlantic slave trade and industrial exploitation.

By fostering collaboration among community groups, academic institutions, cultural partners and local authorities, the initiative will create an inclusive digital platform for storytelling and dialogue.

Through digital innovation and community-driven activities, the project will celebrate overlooked stories, support learning, and ensure accessibility for all. The project will empower communities to actively engage with their heritage, fostering pride and a shared sense of belonging. Ultimately, it aspires to transform public spaces into more accurate and inspiring reflections of Manchester’s diversity, making a lasting contribution to cultural equity and inclusivity. 

This project is funded by The National Lottery Heritage Fund, Manchester City Council and partners. Thanks to National Lottery Players.

Community Engagement Lead

About Charity Right
At Charity Right, we are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.

Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.

About the Role
You’re not here just to talk at people you’re here to build with them.

As Community Engagement Lead, you’ll lead our communications across owned channels website, email, social, and SMS and bring our products and campaigns to life both online (80%) and offline (20%). You’ll manage the comms calendar, build and engage our supporter tribes, and develop and nurture relationships that drive both meaning and momentum.

From co-leading our TEDx-style “Rightio” events to firing off community polls and storytelling threads, you’ll shape the way our community connects, feels, and supports. You’re the heartbeat of conversation and the guide behind every message we send.

Key Responsibilities

Strategic Messaging & Community Planning

• Lead the communications calendar—ensuring every campaign, product, and moment is messaged clearly and cohesively.
• Build storytelling strategies for different community types: cause-driven, emotional, spiritual, and humour-led audiences.
• Ensure messaging builds brand affinity, drives engagement, and primes for action.

Owned Channels: Website, Email, Social & SMS/Whatsapp

• Regularly update our WordPress website keeping copy fresh, compelling, and campaign-aligned.
• Plan and deliver supporter emails and SMS that deepen trust and inspire action.
• Use social media to connect and converse not just broadcast tailored to platform-native behaviour.
• Ensure tone, timing, and message consistency across all owned channels.

Community Building & Engagement

• Cultivate and grow digital communities through comments, DMs, WhatsApp groups, and niche platforms like Discord or Reddit.
• Elevate community voices and UGC so the movement is shaped by those within it.
• Spot trends, cultural shifts, and mood changes and adapt communication accordingly.

Offline Presence & Integration

• Co-lead and host in-person “Rightio” masterclasses and community roundtables capturing stories and feeding them into digital comms.
• Travel across the UK to events so being mobile and adaptable is essential.
• Bridge the gap between digital and physical experiences, turning real moments into powerful online content.

Cross-Functional Collaboration

• Collaborate with Product and Digital teams in Marketing, and with Partnerships and Programmes across the organisation.
• Brief designers, support campaign planning, and align supporter journeys across departments.
• Monitor channel performance and community feedback, reporting back learnings and areas for optimisation.

Success Indicators

• Growth in active community engagement across social and messaging channels
• Improved supporter retention through higher email open and click-through rates
• Consistent use and sharing of user-generated content across campaigns
• Strong turnout and positive feedback from community-led events
• Steady growth in followers, subscribers and opt-ins across digital channels

Essential Skills and Experience

• A natural communicator online and in person with storytelling instinct and social intelligence.
• Experience managing digital communities and cross-platform content calendars.
• Copywriting strength across formats from IG captions to web pages to supporter emails.
• Cultural fluency aware of trends, tones, and the emotional heartbeat of your audience.
• Able to attend UK-based events as needed.

Desirable Skills and Experience

• Experience in campaign or comms roles within a cause-based or values-led space.
• On-camera confidence or event hosting ability.
• Background in supporter engagement, public storytelling, or grassroots organising.

Employment Type: Permanent, Full-Time
Location: London Based | Remote Working
Salary: £29,00 - £33,000 per annum, depending on experience
Reports to: Digital Growth Manager

Have you got the tenacity and talent to shape and execute the eoa’s digital marketing strategy to drive higher and more meaningful engagement with our target audiences?

Do you enjoy persistently looking for ways to improve performance and drive best practice to optimise audience experiences and create amazing engagement results?

As our Digital Marketing Lead you will be responsible for all digital channels including website, socials and email marketing campaigns ensuring they are aligned with and support the eoa’s strategic and operational goals.

You will also collaborate across teams sourcing and contributing content, supporting cross channel campaigns and aligning and optimising our digital activities.  This will include managing and maintaining the eoa website, ensuring it has engaging, compliant and up to date content that is optimised to deliver a seamless user experience through intuitive, accessible navigation and engaging content that meets the evolving needs of our users.

This role is perfect for a strategic thinker who is passionate about email and digital marketing and eager to drive impactful campaigns.

This role is perfect for a strategic thinker who is passionate about email and digital marketing and eager to drive impactful campaigns.

Join us on this exciting journey where your expertise will contribute to growing an economy that puts people at the heart of business.

Role Summary

Contract: Permanent

Hours: Full time, 37.5 hours per week

Location: eoa HQ (Brough) Mon - Wed, WFH Tur - Fri. Occasional UK-wide travel

Annual leave: 30 days (plus Bank Holidays)

Pension: up to 7% (matched against your own contribution) after 1 year's service

Reports to: Strategic Communications and Public Affairs Manager

Management: none

Key responsibilities

Email Marketing

• Plan and execute targeted, data-driven email marketing campaigns aligned with the eoa’s business calendar and goals, using segmentation, A/B testing, and marketing automation tools.
• Optimise email performance and reach through continuous testing, tracking, and refinement, ensuring compliance with industry best practices.
• Report campaign outcomes and performance insights regularly to stakeholders to inform future strategies

Website Management

• Manage and maintain the eoa website, ensuring timely, relevant, and SEO-optimised content through collaboration with content creators.
• Monitor analytics and user behaviour to enhance navigation, performance, and overall user experience.
• Ensure website compliance with accessibility, GDPR, and brand guidelines, coordinating with all stakeholders as needed.

Digital Strategy and Analytics

• Align and optimise digital activity across all our digital channels (website, membership community platform, and social channels) with eoa goals, collaborating across teams and supporting cross-channel campaigns.
• Monitor performance and trends, reporting on KPIs and providing insights for improvement, while staying current with best practices.

Success in this role

Success in this role means developing and delivering an effective email marketing strategy that drives higher engagement and reach with our target audiences, while also ensuring our website and digital channels offer a co-ordinated seamless user experience. This includes creating intuitive, accessible navigation and maintaining clear, engaging, and relevant content that meets the evolving needs of our users.

Key outcomes for the role

• High-Quality Content: Creation of compelling and visually appealing email templates and campaigns.
• Campaign Performance Optimisation: Continuous improvement of campaign performance through A/B testing and data-driven insights
• Audience Engagement: Increased engagement rates, including open rates, click-through rates, and conversion rates, increase in email subscribers, reduction in unsubscribe rates
• Seamless and inclusive user experience (UX): Ease of navigation (low bounce rates, high click-throughs), mobile responsiveness (consistent performance across devices), and accessibility compliance (WCAG standards and accessibility audits).
• High-quality, user focussed content experience: Content relevance and engagement (time on page, scroll depth, user feedback), clarity of messaging (user comprehension testing, bounce rates), and content freshness (frequency of updates, return visit metrics).
• SEO (Search Engine Optimization): Keyword Optimisation: Use of relevant keywords to improve search engine rankings.  Meta Tags: Proper use of meta tags, titles, and descriptions.  Alt Text: Use of alt text for images to improve accessibility and SEO.

About you

• Proven experience in successful email campaign marketing and website management.
• A high degree of experience using design tools including Canva and Adobe and managing relationships with agencies.
• Strong knowledge of CRM and marketing automation platforms such as iMIS.
• Experienced in using a mailing platform such as Mailchimp or HubSpot.
• Competence in Google Analytics and SEO best practices.
• Excellent writing, proofreading, and digital content creation skills including Canva and Adobe.
• Managing, coordinating or supporting communications or marketing campaigns and projects from start to end. 
• Strong analytical skills and experience with web analytics tools to translate insights into actionable strategies.
• Adept at working independently and collaboratively within a small team.
• Experience working with membership organisations or charities.
• Familiarity with employee ownership or purpose-driven business sectors.
• Organised, with strong time and project management skills.

The eoa commits to recruiting from a diverse range of backgrounds and welcome applications from under-represented groups. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people. We recruit on both skills and fit with the values of the eoa as a purpose-driven organisation. 

We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work closely with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence.

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Working closely with the Digital and Content team to develop data analysis strategies that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Friday 25th July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Trusts and Grants Fundraising - Tasks and Responsibilities 

• Research and identify new trust and foundation prospects.
• Draft and submit high-quality funding applications and reports.
• Maintain a calendar of deadlines and stewardship activities.
• Record and track pledges, donations, and grant income.
• Ensure that all reporting is completed in a timely and professional manner.
• Work closely with the Education and Operations teams to ensure they have all the information they need to deliver work related to restricted funding.

Fundraising Administration

• Maintain accurate records in Salesforce and ensure data integrity.
• Reconcile income records with the finance team.
• Process donations and Gift Aid claims.
• Support income tracking and reporting.

Supporter Care

• Ensure timely and appropriate donor thanking.
• Respond to supporter queries via email and phone when needed.
• Assist with donor communications and stewardship planning.
• Working with the Comms and Operations Teams to assist with fundraising marketing, website and social media content.
• Working to consolidate and grow our group of recurring donors.
• Support with processing payments and donations online, in-person and over the phone, depositing cheques and cash donations.
• Help manage the stewardship calendar for major donors throughout the year.

Events Support

• Help coordinate logistics and communications for fundraising events.
• Track income and pledges from events like the Annual Lunch.
• Support with ticketing, invoicing, and donor follow-up.

Collaboration and Compliance

• Work closely with colleagues across fundraising, finance, comms, and operations.
• Ensure compliance with GDPR and data protection regulations.
• Contribute to a positive, collaborative team culture.