Relate is planning an ambitious new response to helping the four million people who currently benefit from our services and support, and the many more who could do so in future.

We’re planning to change our relationship with those we exist to support: we want people to not only to come to Relate in times of crisis but to develop a life-long relationship with us where our services and support are accessed at key life transition points. We want to be there to strengthen the nation’s relationships throughout life in ways that work for each individual.

Understanding our users and the wider context in which we’re working will be key to achieving this ambition. We want to build strong and meaningful relationships with relevant communities to inform, test, promote and join our work – and, crucially, to continually learn from one another. Learning from these relationships and adapting our services, support and channels appropriately will be central to helping more people in more ways that work.

Are you a creative email marketing specialist that's eager to learn and try new approaches? If so, then our Supporter Engagement Executive opportunity, based in our lovely London office might just be the role for you! 

Which? is currently undergoing a period of major transformational change. Our three year strategy has recently been developed under our new Chief Executive and brings with it challenging goals to reach as well as exciting opportunities to explore. Our Member and Supporter Engagement Team has a huge opportunity to support our evolution and help us develop and deliver best-in-class engagement journeys and meet our ambitious audience goals so you couldn't be joining us at a better time!

What you'll be doing

Reporting to the Supporter Engagement Manager you'll join our fast moving and energetic Member and Supporter Engagement Team. We're the engine room of Which? campaigns, driving activity and engagement, and you'll work with us to develop some of our core propositions including Which? Later Life Care and Consumer Rights. 

In addition you will: 

• Plan and create personalised and seamless end to end engagement strategies, including email copywriting and offline engagement. 
• Take an audience first, test and learn approach, considering message, channel and timing, as well as wider context within existing and new customer journeys in order to deliver the most engaging and effective communications.
• Collaborate with other teams to identify opportunities to deliver integrated and amplified campaign impact.
• Deliver the highest standards of rigour/accuracy and a relentless focus on how to engage and retain campaign supporters in all activities.
• Keep in touch with best practice in the email marketing sector bringing new ideas to the team.
• Monitor and evaluate engagement with regular sharing of learnings and results.

What we'll need from you

We're looking for a confident individual that enjoys connecting across teams to establish excellent working relationships. There will be plenty of scope for you develop your knowledge across a range of tools, so we would expect you to take a proactive approach to your learning.

As our Supporter Engagement Executive you'll also need:

• Proven experience of devising and delivering email marketing campaigns (ideally through Blue State Digital or Salesforce).
• Strong analytical skills and an inquisitive mind - a record of using data to deliver better campaigns and communications.
• Experience using CRM systems and associated tools.
• Creative email copywriting skills and a strong all round communicator.
• A good understanding of HTML and all round IT skills.
• An inquisitive mind, always testing what's working and how we can make things better.
• A positive attitude and a desire to win change for consumers.

What's on offer?

We really believe in getting the best out of our people, and our newly refurbished modern working environment is relaxed and friendly (including fresh fruit, subsidised canteen, great facilities for cyclists and lunchtime runners, and 2 free healthy meals a week).

There are excellent benefits including 28 days annual leave, private healthcare, and an excellent pension scheme (and the usual...flexible working, Cycle to Work, season ticket loan scheme, etc.) We even have a private section of Regent's Park which is handy for team building events!

If this sounds like the role for you then we would love to hear from you! Please apply by the 1st March

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and effectively tackle consumer detriment.

We are looking for a passionate and driven Digital Engagement Officer to support our social media and email channels.

Position: Digital Engagement Officer
Reference: DL76
Type: Full-time (35 hours per week), permanent
Location: MS National Office, NW London
Salary: £30,010 - £34,577 plus excellent benefits
Salary Band: Band E, Level 1
Department: Digital and Content

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job 
In this role, you will be working alongside a number of managers in our Digital Engagement team to help make our channels as creative as possible. You will always be thinking about new ways to engage our audiences, sharing ideas and finding opportunities to develop and share engaging content.

You’ll respond to comments, tweets and messages from the public across our social media channels and our forum, and work with our Helpline team to ensure vulnerable supporters get the help they need.

You will work closely with our Supporter Email Manager to help create and build emails and manage data. You will regularly report back on how our channels are performing, helping us to continually optimise.

Strong copy writing skills are essential, and you will thrive working in a fast-paced innovative environment. You will be joining our friendly and supportive team at an exciting stage of our development, as we continue to use digital to help improve the lives of people living with MS.

We offer 27 days annual leave (excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move for our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision and therefore we don’t envisage a move before Sept 2020.

Closing date: 9am on Tuesday 3rd March 2020

In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the attached job description.

We are committed to promoting equality and diversity. 

We would be grateful if you could complete the equality and diversity monitoring form (available on our website) and submit it with your application.

No agencies please.

Once Britain's best-kept secret, Bletchley Park, Home of the Codebreakers, is a fascinating heritage and museum site with an award-winning learning programme. The Digital Content Learning Manager will join Bletchley Park at an exciting time, initiating the delivery and expansion of new digital learning activities and programmes.

We value highly inspirational, authentic, inclusive, interactive and collaborative learning experiences that engage people with the collections, site and exhibitions focusing on history, computing, mathematics and technology. In this new role the ideal candidate will be digitally skilled to create innovative experiences and resources, setting up digital projects for and with diverse learning audiences. They will have excellent partnership, project management, communication and collaborative working skills and enthusiasm for championing online as well as onsite digital engagement. The post will influence and manage the development of this emerging programme working with stakeholders and producers to engage learners from schools, colleges, universities and the wider general public. 

Part-time, 30hrs per week Monday to Thursday. Benefits include a company pension scheme, BUPA wellbeing cash plan and 27 days holiday per annum including statutory holidays.

Bletchley Park is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff, volunteers and external agencies to share this commitment. The successful candidate will be subject to an enhanced disclosure from the Disclosure & Barring Service and appropriate references.  

We are looking for an exceptional communicator with demonstrable and proven digital skills who has experience in managing websites and social media, developing digital campaigns and supporting a wider team in their digital needs.

The successful candidate will have experience working across a range of digital channels, including email marketing platforms such as Mailchimp, website CMS (Wordpress) and social media. You will be proactive, flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to write and edit engaging copy, plans and implement effective online campaigns and be confident using a range of tools for reporting and evaluation.

We are a small team at Operation Smile UK, but we are ambitious and embarking on an exciting 3-year strategy to significantly grow our income by 2022. You will play an integral part in the implementation of this strategy for Digital and Communications and in doing so, will help us achieve our goal of supporting more children born with a cleft lip and cleft palate.

To apply, please send your CV and a covering letter outlining your suitability for the role. Please note, we will be reviewing applications on a rolling basis and this role will close at 11.30pm on 27th February. We may appoint before the closing date. 

We're looking for someone with a passion for working with young people and  creating the conditions for them to affect change.  As the national youth council of the UK, BYC brings young people together to find their voice and use it for social and political change.  The Youth Engagement Team work on structured programmes that connect young people with decision makers such as the Youth Select Committee, the NHS England Youth Forum and the Bank of England Youth Forum.

If you have experience of working with young people and stakeholders as well as a commitment to enabling young people to be agents of change then we'd love to hear from you.

This post can be home based or based in our London HQ. It will involve regular weekend and evening working, for which Time Off In Lieu can be taken, and travel within the UK, for which expenses will be covered.

The British Youth Council  is committed to safeguarding and protecting the young poeple that we work with. As such, all posts are subject to a safe recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working across our services.

Core Job Description
Responsible for increasing, traffic, application rate and improving UX and engagement across Islamic Help’s digital portfolio via digital marketing activities. Responsible for the development and implementation of digital marketing campaigns to achieve clients brand objectives

The digital marketing assistant will be responsible for, but not limited to:

• Design website banners and assist with web visuals
• Create and upload copy and images for the organisation's website
• Responsible for the implementation of the PPC and SEO strategy
• Monitor and report IH activity weekly, propose and implement activities to improve performance
• Test and learn automated email and customer segmentation programmes to increase engagement of donors and to move passive donors to active and passionate donors.
• Develop communications to drive engagement with the website and increase trust and revenue for IH – share learnings with the team.
• Manage Facebook campaigns to drive engagement with IH
• Manage IH social media accounts.
• Working with other teams internally including Development Manager, Web Developer, editorial team, sales teams
• Managing relationship with any external (marketing) agencies
• Staying abreast of digital marketing developments, emerging technologies, key systems and processes, including reviewing competitor activity and generic marketing innovation in other markets
• Communication of digital marketing developments to the wider business in order that the business can identify where these developments can be utilised to benefit IH
• Undertake regular competitor reviews and analysis and share learnings with the team
• Develop and implement client campaigns to meet specific objectives
• To undertake any other tasks as may be reasonably be required by your line manager or the directors

Key skills for the role

• Ability to communicate at all levels
• Planning, organisation and prioritisation skills
• Teamwork
• Ability to work strategically and tactically
• Ability to understand, manipulate and interpret data to ensure appropriate decisions making
• Attention to detail
• Analytical approach, highly numerate and literate
• Accountability

Desired
• A background in digital marketing
• Experience within the charity or not for profit sector.

A fantastic opportunity has arisen for a Senior Digital Planning Officer to join a leading children's charity on an 8-month FTC.

You will be involved in using Agile principles to help plan the content strategy whilst also designing and implementing digital processes for online campaigns.

In order to be successful in this position you must have the skills/experience:

* Experience in evaluating processes (specifically planning & briefing) with a key focus on how to improve efficiency
* Strong initiative when it comes to planning and monitoring projects
* Experience working as a digital specialist (good knowledge of digital marketing)
* Strong commercial experience implementing content strategy
* Experience with Agile principles & adapting Agile methodology to different teams & projects
* Stakeholder engagement

Applications are being considered on a rolling basis, so if you're interested in hearing more, please do get in touch ASAP!

Please note, only suitable candidates will be contacted with more information.

There are 1 million people in the country directly affected by blood cancer and we need to reach more of them to allow them to benefit from our services & information, and to engage them in shaping our research and campaigning priorities. An agile, digital first approach will be critical to our ability to deliver for people affected by blood cancer. We are clear that our primary audience is people with blood cancer and their immediate support network.

To assist us during an exciting transformation period, Bloodwise are seeking a Digital Marketing Manager for a 6 month FTC with potential to extend, with expertise in developing and executing a digital marketing strategy that encompasses all digital channels including email, social media, SEO, SEM, PPC and web.

The successful individual will lead and deliver digital marketing focused on our ambition to beat blood cancer and will actively work with teams across the organisation to provide sustainable return on investment. 

If you are seeking a new project that will give you the opportunity to make a difference and help beat blood cancer and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV.

Join us on our journey to beat blood cancer!

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

DIGITAL FUNDRAISING MANAGER

Are you an experienced digital fundraiser with a flair for communication?

Are you motivated by a love of humanity that knows no borders?

Choose Love/ Help Refugees is looking for a Digital Fundraising Manager to join our small and collaborative team in London. 

You will have substantial digital fundraising or digital marketing experience and be passionate about digital innovation, as well as about the rights of those who have been forced to flee their homes.  You love creative communications, data, and raising funds to support our incredible humanitarian partners. 

This is an exciting opportunity to become part of an organisation that has had digital at its heart since the beginning. Started as little more than a hashtag to organise donations in response to the refugee crisis in 2015, in less than five years we have grown to be a movement that has worked with over 35,000 volunteers and provided aid to over a million people.

An incredible number of people have become part of the Help Refugees movement, but the scale of the refugee crisis is even bigger. The Digital Fundraising Manager will play a key role in taking our response to the next level, recruiting new online supporters and deepening the engagement of existing ones. 

You will work with the Director of Communications and Campaigns and others across the organisation to help develop and deliver our digital fundraising strategy, rolling it out across social, our websites, email and marrying up with offline events too.

ABOUT HELP REFUGEES

In August 2015, a group of friends started using the hashtag #helprefugees to organise a van full of donations. Within a week, we had raised £56,000 and were soon receiving 7,000 items every day. 

We are now one of the largest providers of grassroots humanitarian aid in Europe, and currently support over 120 projects across Europe, the Middle East and US-Mexican border.

Each of these projects is powered by ordinary people who are stepping up where governments are failing to provide even the most basic services. From those keeping rescue boats afloat, to the volunteers distributing tents and hot food, to the brave souls working under the desert sun to place water along the Mexican border.

We also support those working to build a brighter future — the teachers working with students to build prosthetic limbs, the therapists helping heal the invisible scars of war and the lawyers working to unite families. 

Our ‘Choose Love’ brand has been worn by Oprah, Julia Roberts, Phoebe Waller-Bridge and thousands more across the world. Our ‘buy nothing’ pop-up stores in London, New York and LA have raised more than four million and gained headlines in New York Times, The Guardian and CNN. Our founders have addressed audiences including Barack Obama, Sheryl Sandberg and the Hollywood Foreign Press Association.

ABOUT YOU

You choose love 

You are motivated by a love of humanity that knows no borders.

You are a doer 

You spot opportunities for impact and make things happen. You are comfortable working on scrappy passion projects and longer-term strategic campaigns. A good day is when you’ve done something to change the world. 

You are a creative communicator 

You know the world is changed by stories and you want to be at the heart of telling them. You can communicate complex ideas with clarity, powerful stories with passion and understand how to move people. 

You are curious 

You know good ideas can come from anywhere and are constantly looking at the world around you for inspiration. 

You are a team player

You work best when part of a small, collaborative team. You are happy to muck in when needed and the words ‘not my job’ have never crossed your lips.

You are entrepreneurial

You think beyond the limits of your current role. You take risks, celebrate failure and never stop generating ideas.

ABOUT THE ROLE

You’ll be responsible for:

• Helping develop and deliver Help Refugees’ digital fundraising strategy.

• Inspiring Help Refugees’ growing community of supporters by creating compelling fundraising campaigns and delivering them across email, social media, website, and marrying up with offline.

• Tracking and analysing donor data and digital analytics to inform your work and the efforts of the organisation.

• Overseeing social media advertising. We’re lucky enough to get pro bono support from Google and facebook. We want you to use it most effectively to enable people to connect with us, grow the movement, and increase donations.

• Keeping up-to-date with the latest digital fundraising and marketing trends, techniques and technology.

• Supporting the leadership team on fundraising from high-level individual givers and foundations.

• Occasional management of contractors and project teams.

• Working with communications and campaigns colleagues to integrate digital fundraising and advocacy/ campaigning.

Essential Requirements 

• Track record of success in digital fundraising or marketing with at least three years’ experience 

• Demonstrable experience of understanding donor behaviour and inspiring people to give 

• Confident and sophisticated communicator with strong writing skills

• Experience managing or working with a medium to large community of online givers (+50,000)

• Demonstrable experience in using data and analytics to segment audiences and target content that has resulted in more support 

Desirable:

• Experience with online fundraising in the model of new movement organisations (Avaaz, Sum of Us, 38 Degrees) 

• Experience using ActionKit or a similar platform

• Experience working in the field of humanitarian aid, refugees or migration

• Experience with mobile technology, online giving platforms and website design 

• Track record of using social media platforms to fundraise 

THE DEAL 

The role will be managed by the Director of Communications and Campaigns. 

The role is based out of the Help Refugees office in Somerset House, London. Part-time and/or remote working will be considered if you can be in London weekly. 

The role may involve some infrequent travel.

The role will be offered as a permanent role with a six-month probation period, starting as soon as possible.

Salary is in line with other non-governmental organisations.

HOW TO APPLY 

Please apply with a cover letter (of no more than two pages) outlining your suitability for the role and a copy for your CV. 

We reserve the right to review and interview before the closing date.

Application deadline: 9am, Wednesday 26 February.

Your new company
National health charity based in Central London

Your new role
Digital Engagement Manager (Email) will develop, implement and manage our email engagement and campaign programme in line with the wider digital engagement and channel strategy, and wider organisation objectives. The role will work closely with key teams to manage strategic email marketing across the organisation, developing test strategies, training programmes and embedding shared best practice. The role will own the relationship with our Email Service Provider (ESP) and provide platform management. This role is both business as usual in terms and campaign management of the email platform (Dot Digital), managing training, upskilling and the production of content collateral for acquisition campaigns.

What you'll need to succeed

• Significant experience of email marketing and engagement, including designing, testing and delivering e-newsletters and email campaigns for a large and complex organisation
• Experience of working across teams to support email activity
• A good understanding of email strategies and tactics, with clear links to real business impact
• Experience as an expert user of an advanced email platform (preferably DotDigital or DotMailer) and producing guides and training for other users
• Experience creating great supporter journeys to meet a range of objectives
• Knowledge of HTML and ability to diagnose and fix basic coding issues within templates
• Knowledge of industry best practice and new developments
• A clear understanding of the role of email in an omnichannel landscape
• Experience managing external suppliers to achieve business objectives
• Experience working with data, analytics (including Google Analytics), segmentation and testing

What you'll get in return
A competitive salary and the opportunity to work on some exciting National campaigns.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

CLI289 - Digital Project Manager

Full Time, Fixed Term

Location: London

£38,993 - £46,328 per annum

(Please note appointments for this role will be made at circa £40,000 per annum)

The well-established and highly successful Accreditation Unit is looking for an enthusiastic and proactive Digital Project Manager to join their team on an 18 month fixed term contract.

About the role

We are looking for someone who has experience of managing digital projects and multiple websites, providing expertise and guidance to build engagement with our work. You will be exceptionally organised and enjoy communicating with a range of individuals, developing good relationships.

As Digital Project Manager, you will make an impact every day by:

• Providing direction and overseeing project sprints, delivery dates, resource and testing requirements
• Taking responsibility for the navigation, look and feel of our websites, ensuring they meet the needs of our audience (typically busy clinicians).
• Developing our approach to SEO and data insight to drive engagement with our work and improve our websites functions.

About us

Accreditation is a method of improving the quality of healthcare by assessing clinical services in relation to agreed standards. The Accreditation Unit team pride themselves on their dedication to delivering high quality work and making a difference. We have a culture of involvement; everyone’s views matter and we want you to contribute your ideas and help shape and improve what we do.

Benefits

You’ll receive excellent benefits including generous leave, flexi-leave scheme, a pension scheme, free lunches, season ticket loan and much more. You’ll work in friendly offices in an attractive location overlooking Regent's Park. Find out more about our benefits here.

Further information

This is a fantastic opportunity for an ambitious individual with a commitment to our core values – collaboration, learning and taking care. For more information about the role please view the job description and check out our unit website which directs you to our five programme areas.

For an informal discussion about this role, please contact Dimple Keen, details shown when clicking the apply button.

Closing date:  Tuesday 25 February 23:00

Interview date: Wednesday 4 March 2020

To apply for this role please submit your CV and a supporting statement explaining, with clear examples, how your skills and experience match the job description and person specification. Applicants who do not submit a relevant supporting statement will not be shortlisted.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Digital Communications & Events Manager – 21 hours a week

Reporting to the Head of Communications and External Affairs in this exciting, newly created role, you will be central to positioning Reall as thought leaders and the ‘go to’ organisation for affordable housing in Africa and Asia to increase income, influence and impact.

We’re looking for a strategically minded, technically able, dynamic person to significantly raise our profile and showcase our pioneering work to key investors, decision makers and sector thought leaders.

We are poised to make a huge breakthrough in our sector - we need your passion, skills and drive to really deliver on our potential as disrupters and innovators on our external platforms including social, our website and prominent participation at key events.

We need a skilled manager that will drive a social media programme with sector thought leaders, investors, partners and media partners to create and share relevant content and test innovative approaches that allow us to stand out in a rapidly changing digital landscape.

The manager will put together robust processes that allow us to horizon scan strategically important events to get our experts and brand in front of important decision makers and formalise and embed a process and manage our participation from initiation to completion.

Reall are poised to make a huge step change in our external profile. This is an exciting role. It will suit someone who is hungry to make their mark and make a difference.

This role will be based in Coventry, with the possibility of occasional international travel. You will be working 21 hours per week and we are open to flexible working patterns which may suit freelancers or parents, subject to the objectives of the role being met. We are a small team of 35 who achieve big things, in a fast paced, very friendly and fun office.

Key Responsibilities:

Digital

• Manage the development and implementation of Reall’s digital strategy to position us as an innovative and attractive organisation to potential funders and investors
• Lead and grow Reall’s social media operation, using insight and expertise to devise a programme of compelling content that draws in strategic audiences, creates engagement and presents Reall positively for funding
• Take responsibility for the development and management of the Reall website, making improvements to its functionality, maximising its potential and monitoring its performance
• Lead our digital copy writing, including SEO and proactively sourcing digital outlets for our stories

Event

• Identify and shape Reall’s presence and high-level participation in strategically important sector events, conferences and awards. Ensuring Reall is front of mind for event organisers in terms of inviting Reall to speak, or participate in panels
• Project managing our participation in key sector and investor events and contribute to the development and implementation of Reall’s overall event and awards plans, ensuring the programme of events is meeting awareness and fundraising needs
• Project manage a portfolio of events and lead project teams to ensure that all participants are clear in their roles while driving the project forwards. Aspects included dealing with suppliers, planning and logistics, processing invoices, ensuring staff attendees are well briefed

Person Specification

Experience: At least three years' experience in a digital communications role with experience of creating content and managing websites, SEO and the organisational skills to run events.

Key Competencies

Essential

• Strong copywriting and verbal communication skills
• A strategic mindset with excellent execution
• Best practise understanding of the digital landscape
• Good working knowledge of web analytics, SEO, Wordpress and Adwords
• Strong organisation and project management skills to manage events

Desirable

• Experience using Photoshop, in-design and Adobe Creative Cloud to help create content for the website and social platforms

Personal Qualities:

• Great communicator
• Works well under pressure and enjoys a fast-moving environment
• Innovative and entrepreneurial
• Able to work with minimal supervision, use initiative and drive results
• Able to prioritise own workload and to see a task through from start to finish
• Culturally sensitive

Our Values:

Reall is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, and committed to promoting the welfare of children, young people, adults and clients with whom Reall engages. Reall expects all staff to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which will include criminal records for all roles and finance checks for Exec appointments.

How to apply:

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

You're one click away ... Apply Now!

Closing date for this role is Friday 21st of February, 2020. 

About us

We are the international development agency for 41 sponsoring churches and keen to serve and work with other churches, too. We were established so that the sponsoring churches and others 'could respond to Christ's command to care for all in need'. Our values are rooted in our Christian belief and are based on our understanding of relational theology, which asserts that human beings are called to have a special relationship with God and in turn to have a particular relationship with one another.

About the role

The Digital Analyst leads data collection and analysis across various online tools and platforms for fundraising and campaigns, providing analysis and insight around Christian Aid's digital work to advise and guide the activities of the Digital Supporter Engagement team (DSE). The role is focused on understanding the online activities of both current and potential supporters. It includes structuring, setting up and drawing data from analytics tools, then providing an analysis of the findings and implications. The role will also support the agile digital development and digital marketing team in better understanding and using digital analytics to assess progress against our digital KPI and project targets. The post holder will be expected to deliver actionable and user-friendly insight throughout the project life-cycle, and for Christian Aid's online presence overall. They will be able to work strategically, managing their own workload, and using both their technical skills and excellent judgement to prioritise activities and deliver the insight required. They will have a strong working knowledge of digital tools and channels and the analytics methodologies needed to interrogate and evaluate performance of those channels appropriately.

Key outcomes:

-Digital analysis provides insight on current and potential supporters to enable a better understanding of our audiences.

-Digital analysis provides practical insight to support decision making, through proactive engagement with projects, activities and relevant contacts across Fundraising and Supporter Engagement (FSE).

-Evaluation of and recommendations on digital activities, including general monitoring and brand, fundraising, and campaigning.

-Regular and succinct reports (KPIs and trends are identified through working with stakeholders), and dashboards are created for teams to access the data themselves.

-Helping internal teams to set KPIs and better understand digital analytics and insights.

-Helping teams understand how they can better segment data, measure the performance of their digital work, and offer support to teams for setting out a testing approach (e.g. working with digital marketing colleagues to offer advice across paid social around how a testing plan for campaigns might be best established.

-Integration of digital analytics methods and findings with insight and learnings from across the broader Insight team, working alongside colleagues to articulate a clear, shared understanding from the wide range of projects and activities the team undertakes.

-A/B and multivariate testing strategies along with reporting and analysis of testing plans are created identified and shared with key internal teams.

-Digital teams are better able to understand/access digital analytics data themselves, through training provided by the role holder.

-Digital analytics is championed in FSE, and data collection, analytics and insight is championed and better understood across the organisation.

-Tag management is optimised and efficient and the correct data is collected; the role holder owns tag management relationships and works with the digital/scrum team to manage this effectively.

-Occasional support to broader projects across the Insight team, providing specific digital analytics capabilities (or more general analysis support) to department projects.

Role Context:

The post holder will be line managed within the multi-disciplinary Insight team. The Insight team provides a professional 'home team' for researchers and analysts who on a day to day basis work alongside different parts of the department. The Insight team increases the effectiveness of FSE and Christian Aid in eradicating poverty by ensuring that decisions are based on the best evidence, interpreted and presented well.

While the home team is Insight, the role will primarily sit with and be matrix managed through DSE. It is through this team that most of the projects and activities the post holder works on will be determined.

Role requirements:

Relationships

External: Occasional liaison and consultation with agencies and consultants regarding digital analysis and insight.

Internal:Works with colleagues across FSE, to develop and deliver digital analysis and insight. Key stakeholders outside FSE include finance, data teams, ICT and supporter relations.

Decision making:

Responsible for the appropriate use of Christian Aid resources to provide the required analytics and analysis outcomes, choosing reliable methodologies and approaches. Makes sound decisions on prioritisation of their time to provide the required outputs. Make good, justified recommendations to DSE regarding the use of analytics and analysis, to inform decision making about digital activities across the team and department.

Budgetary/Saving responsibility:

Ensure the right information is being captured and analysed to enable FSE to make well informed decisions, sourcing data through proper procedures. Responsible for running reports to undertake specific pieces of analysis, to update corporate monitoring reports and for capturing external information for benchmarking and analytical purposes.

Analytical skills:

Responsible for analysis and insight, focused on digital channels. Significant experience and understanding of digital analytics, digital marketing and fundraising appeals, testing, tag management; strong numerical skills and the ability to turn data and analysis into user friendly, actionable insight.

Developing self and others:

The post holder is responsible for managing competing priorities and timelines, proactively staying engaged across their different projects to manage expectations. They will serve as an expert in digital analysis, delivering specific pieces of work as well as providing advice and sharing learnings where applicable. The post holder will be expected to be proactive in their own development, including staying up-to-date on current trends and best practice.

About you

Applied Skills Knowledge and Expertise:

-Significant, excellent data and numerical analysis/statistical skills, in particular in relation to digital activities and testing.

-Strong knowledge and experience of web analytic tools, social media monitoring and CRM systems. Strong technical experience and knowledge of Google Analytics, session playback software, competitor analysis software, JavaScript for tag management.

-Knowledge of tag management systems, including basic editing of tags. Maintain and develop tracking requirements for website features and activities.

-Knowledge of competitor analysis and insight software.

-Ability to generate actionable insight from data, understanding what data is required. Ability to interrogate relevant data sources to support the development of supporter journeys and identify problems/potential solutions to conversion, efficiencies and user experience.

-Experience monitoring, analysing and supporting improvements to conversion rates. Knowledge of issues and motivators that are likely to impact on conversion.

-Experience developing and working on fundraising and campaigning KPIs and models.

-Experience of data visualisation tools and best practice, delivering insight in a compelling and visually appealing, user-friendly way.

-Curious mind-set, acting proactively with colleagues across different projects .

-Good communication skills.

-Educated to 'A' level standard or equivalent vocational qualification, specialising in digital analysis and insight.

-Self directed, self motivated, and comfortable working largely independently including setting up methods and ways of working based on identified gaps or challenges; ability to judge when and how to engage with a range of different stakeholders.

Desirable:

-Knowledge and experience of CRM systems and data analysis software.

-Knowledge and experience of business intelligence tools, in particular QlikView and/or Power BI.

-Experience in building and working with supporter profiles.

-Experience in quantitative and qualitative research, in particular in digital engagement.

-Strong presentation skills.

-Degree level or equivalent qualification

-Ability to deliver informal training/upskilling of colleagues in appropriate areas of digital analysis.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions

Deliver Results: Tell us about a time when you had to bring together a range of information, using your skills in digital analysis and analytics, to provide advice and recommendations based on sound evidence.

Strive for Improvement: Tell us about a time when you had to use your analysis skills to improve the effectiveness of an organisation's digital approach.

Communication: Tell us about a time when you had to manage multiple stakeholders with conflicting priorities. How did you approach this while still ensuring your objectives were achieved?