Digital inclusion manager jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
CENTRE FOR AGEING BETTER
Communications Officer – Homes team
· 3 months Fixed Term
· Salary £37,275 per annum
· Full time
· Flexible working options will be supported.
· Central London Office and Hybrid working
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
We’re looking for a talented and motivated Communications Officer to join our Homes team at the Centre for Ageing Better. In this exciting and varied role, you’ll lead on delivering high-quality, impactful communications that raise awareness of the importance of good quality, accessible housing for older people.
You’ll be responsible for creating engaging content across a range of channels – from blogs and case studies to media pitches and social media posts – and help shape and deliver communications and influencing plans for key projects. You'll also support events, stakeholder engagement and public affairs activity, working closely with colleagues across the Homes and Communications teams.
The role offers the opportunity to make a real difference to our external presence and influence, contributing to national conversations on housing and ageing. You'll be at the heart of a dynamic and supportive team, with flexible working and hybrid office arrangements in place.
About you
We’re looking for someone who is a strong communicator, creative storyteller and confident writer, able to turn complex ideas into accessible content for a range of audiences. You’ll be comfortable managing multiple priorities, planning communications activity, and working collaboratively across teams.
You’ll bring experience working in a communications role and have a good understanding of media engagement, content creation, and digital communications. Ideally, you’ll also have some knowledge of housing or the challenges facing our ageing population, but more importantly, you’ll have a passion for making change happen through great communications.
You’ll be highly organised, enthusiastic, and collaborative, ready to take the initiative while being a strong team player. A commitment to equality, diversity and inclusion is essential, along with a willingness to learn and grow in the role.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
The client requests no contact from agencies or media sales.
The Volunteer Relationship Manager will play a crucial role in overseeing and optimising the volunteer programme within the College of Paramedics.
With a focus on enhancing volunteer relationships and strengthening organisational capabilities, you will lead strategic initiatives to help to create a positive, productive, and rewarding experience for volunteers while maximising their contribution to our strategic objectives.
The Volunteer Relationship Manager will be required to:
- Recruitment and Onboarding – Develop best practice volunteer recruitment strategies, conduct interviews and volunteer screening and organise required induction sessions
- Volunteer Management – Match volunteers with appropriate roles, coordinate schedules and maintain the volunteer database
- Support and Development – Provide ongoing support to volunteers, identify opportunities for skill development and address any concerns
- Recognition and Retention – Implement volunteer recognition programs and events, developing strategies to improve volunteer retention rates and gather feedback from volunteers to enhance their experience
- Policy and Compliance – Ensuring volunteer activities comply with relevant laws and regulations, develop and updating volunteer policies and conduct risk assessments for volunteer roles
- Reporting and Evaluation – Track volunteer impact and prepare reports to identify effectiveness of the volunteer programme
- Collaboration – Work closely with all departments to integrate volunteers effectively and build relationships with external organisations for potential partnerships
- Diversity, Equity and Belonging
- Inspire and enable paramedics to participate in the profession within an environment based on safety, collegiality, inclusiveness, mental and physical wellbeing, and innovation
- Review activities in relation to the role to ensure alignment with the College of Paramedics ‘Belonging and Inclusion’ Strategy
- Ensure diversity equity and belonging is an integral aspect of volunteers
Qualifications and/or Knowledge (essential)
- Be educated to degree level or equivalent through experience
- Knowledge of best practices in volunteering, safeguarding, and inclusion
- Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation
Experience (essential)
- Have proven experience in volunteer management and implementation of volunteer programmes
- Have experience of successfully managing a project or team
Experience (desirable)
- Experience of working in the voluntary sector, NHS, or public sector
- Experience of working in a membership organisation
Aptitude and Abilities (essential)
- Strong ability to recruit, train, and support diverse groups of volunteers
- Have demonstrable and evidenced leadership skills and the ability to enthuse and motivate individuals.
- Be able to manage a delegated budget and contribute to financial planning and budget setting activity
- Have the ability to think strategically and to develop and present plans clearly
- Be able to manage multiple work-streams, conflicting priorities and an ability to meet deadlines
- Be able to collect and analyse data from IT systems, reports and research to measure volunteer impact
- Have evidence of well developed communication skills (written, verbal and digital) with the ability to
engage with a wide range of stakeholders
Values
- Be self-motivated and have personal drive, integrity, and adaptability, with the ability to work flexibly, under pressure and to deadlines, as required
- Be reliable with a high degree of personal integrity, acting with positivity, energy, and compassion to inspire those around them to achieve their full potential
- Flexible attitude to working hours
- Have a commitment to the aims and ethos of the College of Paramedics, demonstrating a passion and desire to lead positive developments and improvements in volunteer management within the College
- Have personal insight with regards to values and behaviours and the impact on others, with the skills to build relationships and create a shared vision
Other (important)
- Be eligible to work in the UK
- Be able to work remotely as necessary and be willing to travel as required, to attend meetings or support College events across the UK or attend the College head office in Bridgwater, Somerset
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an innovative and certified Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM?
The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM. The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters.
Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Officer shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.
Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third party suppliers.
If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.
Location
This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About World Horse Welfare
World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding.
The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad. The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.
In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
For an informal chat about this role please reach out to us and ask for Peter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Individual Giving Manager will be responsible for developing and implementing strategies to grow and diversify individual giving income streams. This role will focus on managing and expanding our lottery, regular giving, cash appeals, in memory giving and raffles programs.
NRAS has an exciting opportunity for an Individual Giving Manager as we move into a period of expansion of the team and the start of our new 3 year strategy. The Individual Giving Manager will be responsible for developing and implementing strategies to grow and diversify individual giving income streams. This role will focus on managing and expanding our lottery, regular giving, cash appeals, in memory giving and raffles programs.
The National Rheumatoid Arthritis Society (NRAS), is the only organisation in the UK specialising in both rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.
Key Responsibilities
- Lottery Promotion:
- Develop and implement strategies to increase lottery participation and income.
- Create and monitor a lapsed lottery journey.
- Manage relationships with external lottery providers.
- Ensure compliance with all relevant regulations and best practices.
- Plan and manage raffle campaigns to maximise participation and revenue.
- Regular Giving:
- Develop and implement strategies to grow our regular giving program.
- Manage donor retention and upgrade strategies.
- Analyse regular giving performance and optimise programmes based on insights.
- Manage the Membership recruitment process
- Cash Appeals:
- Plan and execute cash appeal campaigns, including direct mail and digital appeals.
- Analyse campaign performance and optimise future appeals based on insights.
- Collaborate with the communications team to create compelling appeal content.
- In Memory Giving:
- Develop and promote in memory giving opportunities.
- Promote the use of Tribute Funds and other related products.
- Ongoing stewardship of supporter in-memory.
- Other Activity:
- Lead and implement the individual giving donor journey, ensuring a seamless and engaging experience for supporters at all stages.
- Focus on retention and stewardship by maintaining and deepening relationships with existing donors, ensuring they feel valued and connected to the charity’s impact, and encouraging continued support.
Position in Organisation
The post holder will report to the COO. This role is part of the wider fundraising team.The post holder will work closely with:
- External fundraising contacts.
- Other charities and health professional organisations.
Qualifications/Experience
High levels of numeracy
Desirable:
Degree level or equivalent.
Fundraising qualification.
• Proven experience in individual giving fundraising, including lottery, cash appeals, in memory giving, raffles, and regular giving.
• Strong project management skills with the ability to manage multiple campaigns simultaneously.
• Ability to analyse data and use insights to inform plans.
• Excellent interpersonal and presentation skills.
• Work with volunteers.
• Understanding of voluntary sector.
• Understanding of the health sector.
Knowledge/skills
• Excellent written and oral communication skills.
• Proficient use of Microsoft Word; Excel; PowerPoint.
• Proficient use of databases and data management.
• Knowledge of fundraising regulations and best practices.
• Use of Salesforce database.
• Understanding of the health environment.
• Understanding of rheumatoid arthritis and its treatment.
Personal circumstances/attributes
• Willingness to adapt and learn new skills.
• Ability to work under pressure and to deadlines.
• Ability to manage competing deadlines.
• Highly motivated and results-oriented.
• Expectation of planning to be realistic and achievable.
• Positive outlook and approach.
• Calm under pressure.
• Full driving licence and car owner.
Other Responsibilities
Marketing.
- Work with Communications team, where appropriate, to develop and create compelling cases for support and social media content.
Other Duties
- Assisting the Fundraising team in supporter care roles when required, including dealing with telephone, post and email enquiries, donation processing, merchandise and event attendance.
- Possible travel throughout the UK, involving some overnight stays.
- Attendance and participation in team meetings.
- Any other duties as requested.
Representing NRAS
Represent NRAS to external stakeholders, funders and partners promoting it as a respected, trusted and ambitious charity resulting in fruitful and mutually beneficial partnerships, successful funding and effective collaborative working.
NRAS expects all employees to respect the unique contribution of every individual and operates an equal opportunity and diversity policy.
All employees must work responsibly within the health and safety policy of the organisation and ensure they are observing this at all times.
Benefits
- Competitive salary.
- Generous holiday allowance – 28 days with additional long service accrual.
- Pension scheme.
- Employer Assistance Programme with Health Assured.
- Professional development opportunities.
- Flexible working arrangements.
- Supportive and collaborative work environment.
How to apply
If you wish to apply, please submit your current CV and a cover letter.
When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job. Any previous video and design work you can show will also be beneficial.
We believe that diversity drives innovation and success. We are committed to creating an inclusive environment where every team member feels valued and respected.
We welcome candidates of all races, ethnicities, genders, ages, religions, abilities, and sexual orientations. We also encourage applications from individuals with unique perspectives, experiences, and skills. Our goal is to build a workforce that reflects the rich diversity of our community and fosters a culture of inclusion and belonging.
If you are passionate about making a difference and want to be part of a dynamic and supportive team, we would love to hear from you.
For all recruitment applications, the NRAS Applicant Privacy Policy is available in PDF form, if you require a copy please contact the Office Manager.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Want to use your Communications and Marketing skills to help combat the crisis of homelessness?
As increasing numbers of people continue to be forced into homelessness we need a passionate and talented professional who can help us grow and strenghten our loyal supporter base at a critical time for the organisation.
WHO WE ARE
The 999 Club is a small charity doing big things with local people facing homelessness. For over 30 years we’ve been in the heart of Deptford providing warm welcomes and wraparound services ensuring those who need us are given the best chance of leaving homelessness behind for good.
Our Gateway Drop-In Centre offers nutritious meals, laundry and medical facilities, showers, IT access, phone charging , a safe space to rest and a dedicated Women’s Sanctury.
When members feel ready, our team of expert staff are on hand to support them into suitable accommodation where possible, secure income via paid work or benefits, and provide immigration signposting for those who need it. Once housed, our Move+ programme continues to work with them to ensure they settle into new accommodation with the knowledge, skills, community and hope required to thrive in their new life.
We also run The Bridge, a free six-week evening mental health course open to anyone in the community experiencing mental distress. The programme provides a practical toolkit to support long-term mental wellbeing.
JOB OVERVIEW AND OBJECTIVES
This newly created role will play a vital role in advancing 999 Club’s ambitious plans to enhance its status, reputation, and support among both existing and wider audiences. At this pivotal moment in the charity’s history, the postholder will work closely with the Head of Fundraising and Communications and the Members’ Committee to co-develop and implement a bold new communications and marketing strategy.
Building on last year’s extensive rebrand, this role will ensure that the voices of those with lived experience remain central to the organisation’s messaging and identity. A key focus will be strengthening internal and external communication, uniting our diverse membership—which includes staff, clients, volunteers, trustees, and supporters—while also reaching new audiences through social media, direct marketing, PR, and media outreach.
A major priority will be the relaunch and expansion of the 999 Club’s Membership Scheme and Patrons Programme, designed to deepen awareness and support for 999 Club across Southeast London and beyond. Underpinning these efforts, the postholder will manage the Donorfy CRM database and ensure the ongoing maintenance and development of our WordPress website.
KEY RESPONSIBILITIES AND DUTIES
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Manage 999 Club’s social media across all major platforms, creating engaging content that amplifies member voices and resonates with wider audiences.
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Identify and sensitively share compelling stories that inspire support, avoid clichés and reinforce 999 Club’s themes of positivity, progress, and hope.
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Produce dynamic newsletter content that strengthens reader engagement and drives action.
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Work with the Head of Fundraising and Communications to eensure that all design and communications align with 999 Club’s brand style, visual identity, and tone of voice.
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Handle press enquiries and proactively promote 999 Club’s work across media channels.
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Establish a Patrons Programme that reflects 999 Club’s our unique and diverse character and supports strategic growth.
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Launch and develop the Membership Scheme, securing partnerships with local businesses in Lewisham and Greenwich to boost visibility and support.
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Maintain and manage the Donorfy database, ensuring accurate donor records, reporting, and updates.
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Produce regular reports, data and analytics on social media and website activity to inform strategy.
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Identify opportunities for promotion and outreach, and represent 999 Club at events, festivals, and meetings.
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Maintain and update the WordPress website, applying best practices in SEO and accessibility.
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Support colleagues with research, case studies, consultations, and other initiatives.
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Stay at the forefront of digital trends by networking, researching, and attending CPD and training.
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Engage with the wider sector on regional and national campaigns.
PERSON SPECIFICATION
Qualifications
Desirable:
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Evidence of Continuing Professional Development e.g. courses, training, other or qualifications.
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Educated to degree level (or equivalent), preferably in design, marketing or a related field and/or a profession.
Experience and knowledge
Essential:
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Proven expertise in communications, marketing, and brand development.
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Strong customer service and public relations skills.
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High confidence with IT systems and a willingness to learn new platforms.
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Experience maintaining a CRM database.
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Experience in website design, management, and upkeep.
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Hands-on experience managing social media for an organisation, charity, or company.
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Ability to create high-quality, branded designs using Adobe and Canva.
Desirable:
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Experience working in a community organisation or charity.
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Knowledge of best practices related to homelessness.
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Experience writing press releases and building relationships with media contacts.
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Experience developing and/or managing Membership or Patron schemes.
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Experience working with legacy media.
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Knowledge of digital innovation and online fundraising.
Skills and personal characteristics
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An ability to be dynamic and to think creatively and strategically.
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A solutions-focused mindset with a proactive approach to problem-solving.
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Excellent time management and prioritisation skills, with the ability to work both independently and collaboratively.
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A commitment to lifelong learning and your own Continuing Professional Development.
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A growth mindset: a willingness to challenge, be challenged and accept new ideas and ways of working.
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Excellent written and verbal communication skills.
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Strong storytelling ability, with sensitivity to ethical considerations and a deep respect for 999 Club’s themes of positivity and hope.
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Adept at building relationships with colleagues, service-users (members) and partner organisations.
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A people-centred, compassionate, and non-judgemental approach.
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A belief and enthusiasm for 999 Club’s mission.
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A deep understanding of and commitment to Equity, Diversity and Inclusion and Social Justice.
Expectations for all 999 Club staff
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Adhere to 999 Club’s policies and procedures at all times.
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Demonstrate and uphold the values of 999 Club in all interactions.
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Foster a positive, trauma-informed culture by modeling pro-social behavior, challenging discrimination, and promoting respect among colleagues and clients.
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Actively participate in briefings and team meetings, contributing ideas and solutions to support the wider team.
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Take initiative to address tasks or issues as they arise, including providing cover for colleagues and handling additional duties as needed.
Safeguarding
This post is subject to…
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An basic Disclosure and Barring Service (DBS) check.
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Two satisfactory references.
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999 Club is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff to share and demonstrate this commitment.
This role is exempt from the Rehabilitation of Offenders Act.
How to apply
Please send a CV and cover letter outlining your suitability for the role to Ben Latham, Head of Fundraising and Communications..
Equalities statement
At 999 Club, diversity and inclusion are at the heart of everything we do. We celebrate and value individual differences and are committed to creating a workplace where everyone feels respected and empowered.
We particularly welcome team members with lived experience relevant to our work, as we believe this enriches our understanding and impact.
We encourage applicants with disabilities to let us know about any adjustments they may need during the application and interview process. We are committed to ensuring a fair and accessible recruitment experience.
We are committed to maintaining an inclusive, accessible, and equitable workplace where everyone can thrive.
Please email Ben Latham, Head of Fundraising with a CV and Cover Letter outlining your suitability for the role.
Advocacy Manager
Location – Remote from the UK with regular travel to Manchester and London
Starting Salary - £40,416 per annum (plus contributory pension)
MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict.
We are looking for an exceptional Advocacy Manager to work within our Policy and Strategic Partnerships team. This is a fantastic opportunity to join a dynamic international charity that shared the 1997 Nobel Peace-Prize.
You will be working with the Director of Policy and Strategic Partnerships in the development and delivery of MAG’s advocacy work, including leadership of MAG’s UK parliamentary engagement, and contribution to the European and US engagement strategies.
The successful candidate will have previous experience of engaging and influencing UK parliamentarians, including the House of Commons and House of Lords, in support of advocacy objectives through a variety of tactics. You will have up-to-date knowledge of the UK political scene, and key players for MAG’s focus areas, knowledge of UK parliamentary processes and influencing tactics. You will also have a proven track record of meeting targets and deadlines and an ability to build, manage and develop relationships with key stakeholders. Excellent coordination and communication skills will also be essential.
The role will involve travel in the UK and Internationally.
What you can expect in return:
· Competitive salary
· 25 days annual leave per year, plus public holidays.
· Company pension (matching at 5%
· Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.
Further information and how to apply:
For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 5th May 2025.
Application is by submission of the following documents to humanresources [@] maginternational [.] org by the closing date of 5th May 2025:
1. Up-to-date CV
2. Cover letter, setting out why you believe you are suitable for this position, and how you feel you align to MAG Values.
3. Completed Candidate Profile Form
Due to the high volume of applications, we receive, we cannot respond to every application. If you have not heard back from us within 3 weeks of applying, your application has not been successful.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We do whatever it takes to get to a landmine before another child does.
The client requests no contact from agencies or media sales.
As Individual Giving and Appeals Manager, you’ll deliver integrated fundraising campaigns across direct mail, email, and digital channels — helping us grow our individual giving base and strengthen donor loyalty.
Alongside driving individual and regular giving, you’ll help shape a new in-memory giving offer, build our legacy giving programme from the ground up, and grow our Named Funds programme.
Working closely with teams across the charity, you’ll design inspiring donor journeys and stewardship plans. You’ll also use data and insight to refine our approach and ensure every supporter feels truly valued.
This is an exciting opportunity to be part of a small charity making a big impact – for a fundraiser who’s not only motivated by results, but by the chance to help change the story for children with cancer.
Who are we looking for?
We’re looking for a creative and strategic fundraiser who is passionate about delivering impactful campaigns and building meaningful supporter relationships.
The ideal candidate will have:
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Demonstrable experience in managing individual giving campaigns, legacy fundraising, and / or in-memory fundraising.
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Proven experience developing compelling propositions that drive results and generate income/supporter acquisition.
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Strong planning and organisation skills, with the ability to handle multiple activities simultaneously.
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Proven record of being results-driven and achieving agreed fundraising targets ad outcomes.
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Excellent verbal and written communication as well as relationship-building skills with an ability to inspire and engage supporters.
See our Recruitment Pack for the full role description and specification and for more information about the charity.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
Interviews: 19 May 2025 (London Office)
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.

The client requests no contact from agencies or media sales.
Digital Children, Young People & Families Worker Location: London, N17 0AR Salary: £26,250 - £34,650 per annum Our client’s vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. They have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year their services support around 125,000 people. The Role An exciting opportunity has arisen within a commissioned Children, Young People and Families Drug and Alcohol service - Insight Platform for a Digital Children, Young People and Families worker. Duties include:
They are searching for a candidate who is passionate, creative, enthusiastic and flexible to meet the needs of their young people and families; with excellent IT skills and apt at using digital tools including social media platforms, Zoom and MS Teams. They want to reach out to as many Children, Young People and Families affected by drugs and/or alcohol as they can; and this role is key to achieving this ambition. The new post holder will work as part of a team to provide collaborative recovery planning and case management to those who use or may be at risk of using drug and alcohol across all stages of individuals’ journeys, from assessment and engagement through to treatment and to promote the service across the Borough through social media, and creating a digital roadmap of services for Young People (strength based approach to diversionary activities and ETE). Benefits
To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application. The company is an equal opportunities employer. |
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.





Hours: 35 hours per week. We are open to considering a job share arrangement for the right candidates.
Salary: £39,000.
Location: Homeworking.
Reports to: Head of Programmes.
Oversight of a delivery team: Yes (currently 30 plus self-employed coordinators).
Travel: Travel across the country to visit our activities, including overnight stays, is part of this role. All related expenses will be covered by The Country Trust.
Annual leave: 25 days annual leave plus Bank Holidays (FTE).
Benefits: Workplace pension. Homeworking, some flexibility on working hours.
Are you passionate about connecting disadvantaged children with food, farming, and nature?
We're looking for a dedicated and experienced Programme Manager—an inspiring, child-centred educator with a deep commitment to tackling poverty of opportunity.
Through effective team management and leadership, and collaboration with colleagues, this role enables a large team of expert practitioners to deliver the charity’s mission of providing high quality, educational, relevant, safe and impactful Farm Discovery visits and related activities for disadvantaged children across England and North Wales.
Could you:
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Lead our dispersed Farm Discovery team of expert practitioners, ensuring all our processes - recruitment, training, administration, reporting, information management, communication, budgeting, evaluation and of course our delivery - enable us to achieve amazing things with primary school communities in disadvantaged areas around the country?
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Work with others to grow and shape our programmes to achieve our vision?
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As an inspiring advocate of our work, build our contribution to the national conversation around food, farming and nature education?
If so, would love to hear from you!
Due to our safer recruitment process we are not able to accept CVs for this position.
Applications close: noon 30th April
First round interviews (held virtually) will be on Wednesday 7th May. Second round interviews will be held face-to-face in London on Wednesday 14th May.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
We are looking for a Clinical Director to oversee all our client-facing activity, including our Counselling Service, which currently covers around 650 hours per month. Reporting directly to our CEO, you will play a crucial role in helping us to develop and grow our services.
We are a small, dynamic team, with really ambitious plans for 2025 and beyond, so we’re looking for an individual who has a hands-on approach and a can-do attitude!
About the role
As Clinical Director you will:
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Oversee our Counselling Service, leading on clinical matters and decision-making regarding clients, and monitoring performance.
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Provide regular management supervision and ad hoc clinical supervision to our team of Associate Counsellors (currently 33).
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Oversee the work of our employee ‘Service Team’ (currently 5), including line managing our Service Manager.
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Be the main point of contact for our Associate Supervisors (currently 2).
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Lead on the development and growth of our Counselling Service and other services, including recruitment and improvements to clinical practice.
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Be part of the Senior Leadership Team, helping to drive the Charity forward and achieve its ambitious growth plans.
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Be the Charity’s Designated Safeguarding Lead.
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Regularly review and update our client-related policies and procedures.
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Undertake other duties consistent with the role and as directed by the CEO.
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Maintain a commitment to own personal and professional development.
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Work in accordance with Suicide&Co’s mission and values.
About you
Based within easy commuting distance of our office in Westminster, our ideal candidate would be an experienced counsellor and supervisor who has been involved in running a counselling service and managing a team of counsellors.
Key attributes we are looking for include:
- Strong leadership skills
- A high level of organisation and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Confidence in using digital technology
We are committed to Equality Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check.
Summary
An exciting opportunity to use your excellent administrative skills to make a real difference, working with passionate inspiring people in the UK and internationally to bring about a more inclusive world. This role would enable you to get involved in designing and presenting new projects from livelihoods to mental health, from Nigeria to Nepal. No need for experience in international development, or even the charity sector; the main thing is to have experience in office / project administration, excellent organisational skills and attention to detail, and to be willing to learn and contribute.
Purpose
To provide administrative support to the CBM UK Programme Development Department, especially to its Programme Funding team; enabling efficient management of stakeholder relationships and submission of quality proposals to institutional donors. This support will contribute to the funding and effective delivery of disability-inclusive development and humanitarian programmes in Low and Middle Income Countries (LMICs).
Key Responsibilities
Reporting to the Head of Programme Funding, the majority of the Programme Officer’s time will be spent supporting the Programme Funding team, which is part of the Programme Development (PD) Department.
Programme Funding, Programme Finance and Programme Management work very closely together as the PD Department, covering the whole Project Cycle including design, contracting, implementation, monitoring and evaluation. As well as supporting Programme Funding (75-80% of the role), you will also support smooth running of other aspects of the PD Department (20-25%). To represent the latter, there is a ‘dotted line’ of reporting from the Programme Officer to both the Head of Programmes and the Director of Programme Impact. Full induction and internal training on all CBM UK-specific tasks, systems and processes will be provided.
Programme Funding Support (75-80%)
• Support scanning for suitable new funding opportunities, and create clear summaries of donor requirements.
• Keep the Programme Funding team, and each proposal development team1, highly organised, enabling efficient progress towards a submission deadline. This is likely to include:
o Real-time information management; clear filing, version control and communication
o Tracking progress against agreed actions; following up with reminders
o Using checklists to ensure all important steps are followed
o Facilitating adaptations to the proposal development plan
o Creating user-friendly templates and guidance
o Making arrangements for meetings
o Coordinating review processes.
• Provide practical administrative support to proposal development and stakeholder relationship-building, including:
o Online research about donor / geography / technical area / partners / competitors
o Formatting, proof-reading and/or editing to fit prescribed word / character limits
o Creation of tables, graphics, references from supplied data
o Checking compliance against donor requirements
o Arranging, recording and following up on meetings.
• Data management: Update and maintain Project Management System ‘Global Online’ with information relating to funding proposals, projects, donors and consortium partners (both current and prospective) – everything required prior to handover to Programme Management team for donor contract negotiations.
• Support efficiency and effectiveness of the Programme Funding Team through continual maintenance of and improvements to Programme Funding systems and processes, e.g. updating a proposal resource library.
• Manage provision of compliance information for due diligence processes and proposals as required by donors or consortium leads. Provide this service for other CBM UK teams as well as for the Programme Funding team, as required.
• Carry out other duties as required by the Head of Programme Funding, including support for internal reporting.
Programme Development (PD) Department support (20-25%)
• Make arrangements for events such as internal and external meetings (including recording actions / minutes, and providing for any accessibility requirements), training courses and team building, regular learning sessions, team travel (including bookings and expenses) and occasional international workshops (mostly online).
• Lead on knowledge management for Programme Development (PD) Department including updating PD Handbook and maintaining MS Teams site.
• Support the Director of Programme Impact and Head of Programmes with internal reporting processes; sourcing and collating information.
• Facilitate responses to enquiries about CBM programmes from the public or other teams, and facilitate communication with other CBM UK departments.
• Carry out other duties as required by the Director of Programme Impact, or Head of Programmes, including providing ‘surge support’ to Programme Managers. This could include:
o Practical support for adaptation to new or improved systems / processes
o Preparing materials for presentations or papers for meetings
o Collating information for annual budgeting or project portfolio allocations
o Scheduling and calendar management.
Other
• Work with other teams to maximise cross fertilisation opportunities and integrated working.
• Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM UK.
• Play an active role across CBM UK, promoting positive working and innovation. Cross-team ‘Champions’ groups are one way to do this, e.g. current groups focus on Diversity, Equity & Inclusion; Wellbeing; Safeguarding; Innovation. The social committee is another option.
• Ensure that the values of CBM UK are understood by external partners and always reflected in communications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bamboo Fundraising Recruitment are delighted to be partnered with Theirworld in search of their new Donor Relations Manager!
Location: Central London (Hybrid – 4-day work week)
Salary: £40,000 per year, with flex for the right candidate
Hours: Full-time, Monday to Thursday (office closed Fridays)
About Theirworld
Theirworld is a leading global children's charity with a bold mission: to end the global education crisis and give every child the best start in life. For over 23 years, they’ve been at the forefront of unlocking potential and creating lasting change — from climate and gender equality to inclusion and refugee support.
They believe big change starts with bold people — and it starts with you.
About the Role
As Donor Relations Manager, you’ll play a pivotal role in managing and growing their donor base. You’ll work closely with the Fundraising Director, and be part of a dynamic and passionate team. If you’re proactive, detail-driven, and love building relationships that create real impact, we want to hear from you.
What you’ll do:
- Build and manage relationships with individual donors, corporates, and schools
- Support creative public fundraising initiatives like “Theirworld Your Walk”
- Coordinate donor engagement communications with the digital team
- Track and steward donations through Salesforce
- Oversee donor recognition & reports
- Develop toolkits and fundraising packages for supporters
Who we’re looking for:
✔️ 3+ years’ experience in donor relations, fundraising, or partnership management
✔️ Passionate about children’s rights, education, and global development
✔️ A confident communicator who thrives on collaboration and creativity
✔️ Highly organised, with sharp attention to detail
✔️ Experience with Salesforce? Even better!
How to apply
Bamboo Fundraising Recruitment are your point of contact for this appointment.
Click apply or reach out to Conán Finnegan.
Applicants must have the right to work in the UK. If you require any accommodations due to disability, please let us know and we’ll be happy to help.
Campaign and Activism Manager.
Salary: £40,000 per annum.
Location: Remote (with travel to London for regular meetings).
Contract: Permanent, 35 hours per week.
Benefits:
- 29 days annual leave PLUS bank holidays pro rata, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the role
It's an exciting time to join the Influencing team at Action for Children, and we are looking for a creative, collaborative and forward-thinking individual to join our ambitious team.
As Campaigns and Activism Manager, you will be Action for Children's expert in public-facing policy change campaigns and supporter engagement. This is a role that is pivotal to securing positive change for disadvantaged children and young people.
You will be instrumental in managing and overseeing campaigning on our four priority policy areas, project managing campaigns across teams and designing and leading activity that secures mass public support. You will actively involve children and young people and centre their lived experience in our campaigns.
You will collaborate closely with colleagues across Income & Engagement and Children's Services, to deliver successful campaigns and wider organisation goals.
You'll help to create brighter futures by:
- Leading the delivery of influential policy change campaigns working with the Influencing team, Fundraising, Digital, Communications, and other colleagues.
- Providing expertise in the theory and practice of campaigning.
- Leading the development of policy change campaigns.
- Leading and delivering Action for Children's supporter engagement.
- Overseeing all campaign communications.
- Ensuring that we keep internal stakeholders engaged and up to speed with our latest campaigns
- Providing professional campaigns support to the Campaigns, Advocacy and Policy Advisors in Northern Ireland, Scotland, and Wales.
Let's talk about you
- Proven track record in designing and delivering policy change campaigns.
- Experience in creating and using a wide variety of digital and offline campaigning tools and tactics to influence the public, with a record of success. You have experience in how to mobilise movements of people and engage them in action.
- Excellent knowledge of Engaging Networks and data protection rules.
- Experience of developing campaign messaging, case studies and communications, with the ability to write in an engaging and accessible way for a range of audiences.
- Proven project management skills.
- Strong personal influencing skills and experience of developing effective relationships with colleagues in different teams.
- Experience of engaging service users (ideally children and young people) in campaigns activities.
- Good knowledge of the UK political system, both national and local, and how to secure policy change.
Please see the Job Description for the full list of accountabilities and requirements.
Please note we are unable to offer visa sponsorship for this role.
Diversity, equality, and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Want to know more about Action for Children?
Find us on , , or to get to know us better.
Closing Date: Thursday 1st May 2025.
Interviews will be week commencing 12th May 2025.
Our vision is that every child and young person has a safe and happy childhood, and the foundations they need to thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate and experienced major donor fundraiser looking for a role that will not only make a real difference, but also shape the future of a growing and impactful charity? Kidz Klub Leeds is looking for a Philanthropy Manager to drive their fundraising efforts to new heights and help them reach more children in need across Leeds.
“I often feel up against it in the community, but Kidz Klub is one of the little pockets of sunshine.”
Since their launch in March 2000, Kidz Klub Leeds have worked with children in every area of their lives, in their communities, homes and schools. They currently work with 1250+ children and their families in the most deprived areas across Leeds each week. Kids Klub Leeds believes that the children are the community changers and nation shakers and that their job is to help them to shine.
The charity’s vision is lasting transformation through the love of God for the most vulnerable children, their families and communities in Leeds. They work in partnership across the church, the city and beyond and are passionate about seeing those with the least, supported with the very best.
About the Role
This newly created senior fundraising position is an exciting, career-defining opportunity! As Philanthropy Manager you will play a pivotal role in developing and implementing the charity’s Major Donor and Individual Giving strategies, ensuring they achieve their ambitious income growth.
As part of our supportive and passionate fundraising team, you will:
- Develop and grow the Major Donor and Individual Giving programmes.
- Create compelling campaigns that inspire generosity and long-term commitment from donors.
- Engage and steward donors, taking them on a meaningful journey with our cause.
- Implement digital and in-person strategies to attract new supporters.
- Build and lead a future fundraising team, shaping the direction of philanthropic giving for years to come.
About You
You should be an experienced major donor fundraiser with a proven track record in securing high net worth gifts. You will understand the power of storytelling and how to create meaningful engagement with supporters. You should be:
- A natural relationship builder, confident in making funding asks and developing long-term donor partnerships.
- A strategic thinker, able to develop and implement systems that ensure growth and sustainability.
- Organised and proactive, skilled at juggling multiple projects while maintaining excellent communication.
- Motivated to lead, with the potential to grow the role into a leadership position, developing a team around you in the future.
Perhaps most importantly, you should be passionate about making an impact, excited about the charity’s mission and the children they serve. You should be committed to raising funds to enable the frontline work of Kidz Klub Leeds to take place and be a passionate ambassador for the charity.
Kidz Klub Leeds is a faith based Christian Charity. Therefore, the charity welcomes applications from those who are happy to support and work within the Christian values, in order to effectively communicate with Christian financial supporters as well as a wider support base.
Why Kidz Klub Leeds
Kidz Klub Leeds is an inclusive place to work, with professional development and excellent support and wellbeing care in place for staff members. The Leadership Team and Trustees are highly supportive of the fundraising team and are actively involved. This is an extremely exciting time to join and contribute to the growth of this inspirational charity. They offer a great range of benefits including:
- Generous annual leave of 6 weeks, plus bank holidays
- Trusts Pension policy
- Bonus day of leave per 5 years worked scheme
- Wellbeing care
- Excellent team environment
- Professional development
Please be aware this role is subject to successful references and DBS in line with our Safer Recruitment Policy.
This role is permanent and full time however potential for a part time or term time only role for the right candidate. The role will include some out of office hours (eg. some evenings and weekends for presentations and events) and travel will be required to events and to represent the charity.
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.