Digital learning manager jobs

An exciting opportunity has arisen for a Marketing and Communications Administrator to join the Marketing and Communications Team . Your role is to provide high quality administrative support to the Marketing and Communications team and the wider Fundraising, Communications and Retail Directorate.

This role is not open to sponsorship.

Role Requirements

• Dealing with incoming enquiries from across the organisation and externally to signpost to the right team in an efficient way.
• Point of contact for clinical administrators attending meetings, feeding back to marcomms team on activities and helping to keep lines of communication open between teams.
• Providing cover on press inbox if needed.
• Working with the team to create and send our weekly news round up.
• Facilitating the local induction and training of new staff to support new starters to feel welcomed, achieve compliance, and get up to speed in their roles.
• Arranging booking of regular Marketing and Communications team meetings.
• Maintaining the team sharepoint site.
• Supporting the team with planning and helping to monitor tasks that come in.
• Supporting the Digital Manager with managing tickets and enquiries to our web developers.
• Supporting the Marketing and Communications Officer to manage the collateral review and management process and assist with archiving.
• Assisting with intranet updates.
• Fulfilling printing and laminating requests.
• Creating posters and templates for retail.
• Creating resources for events eg name tags, signage.

Interview Date: TBC

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Are you a talented communications and event management professional who cares about improving local communities through the power of business? Heart of the City is looking for a proactive communicator, who is comfortable working in teams and on their own to communicate and deliver an engaging calendar of activities that drive impact and support income generation. You will need to be able to formulate messaging to appeal to different types and sizes of businesses to partner with us or take part in our training programmes, all the while ensuring effective delivery of our events.

Details of Job

The Events and Communications Officer will work across the team to plan, produce and deliver a calendar of in-person and on-line events. They will also communicate our work to external audiences to drive the participation of small and medium sized enterprises (SMEs) in our programmes and attract potential funding from corporates, grant-makers, and government bodies.

The post holder will work with the programme team to manage a calendar of online and in-person events and oversee the event process from beginning to end. The post holder will manage ticketing platforms, oversee event budgets and logistics and create event briefings to ensure alignment between external speakers and team members. This will include overseeing the set-up of IT and technology to ensure smooth event delivery and acting as a main contact point for external event partners. After events, the post holder will manage communications with external partners and audiences, log their participation in the CRM system and produce timely reports on event outcomes for the programme team contributing to evaluation and learning cycles.

The post holder will also work with the Director and programme team to deliver the charity’s marketing and communications plan. They will maintain and grow our brand identity and tone of voice by using social media platforms, paid advertising campaigns and creating original content for our website to share our impact, drive participation and grow our partnerships. They will also work with a variety of external stakeholders to share Heart of the City’s impact, grow our network and drive greater participation and engagement in our work.

Communications Assistant

Location: Remote with flexible working arrangements. You will be expected to attend regular team meetings in Bristol (with paid travel and subsistence).

Salary: £26,000 per year FTE, dependent on experience.

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: 1 July 2025

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

First interviews: w/c 28th July 2025

Start Date: ASAP: This is a new post.

About Good Faith Partnership

Good Faith Partnership believes that good things happen when we work together in new ways. Our mission is to create solutions to society’s most difficult problems, including loneliness, the cost-of-living crisis, mental health, and supporting refugees and asylum seekers. We believe that we can improve people’s lives and build a better world by harnessing the power of unlikely relationships and trying something new. 

We connect businesses, governments, charities, philanthropists, trusts and foundations, and communities to make lasting change—from incubating projects such as Warm Welcome to rolling out the Home Office’s Homes for Ukraine Scheme. By bringing unusual or different players to the table, we can spark new ideas and unlock new levels of potential.

At the Good Faith Partnership, we value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

The Opportunity

This is an exciting opportunity for a proactive individual to work within a small, friendly and dynamic team. If you are passionate about communications, and want to develop, grow and hone your skills, this role is a great place to start.

You will provide communications support for Good Faith Partnership and a range of projects we deliver, including:

● The Warm Welcome Campaign for people right across the UK particularly those experiencing fuel poverty or loneliness;

● Welcome Hubs for refugees and asylum seekers;

● ChurchWorks which aims to bring the Christian Church and government closer together to effect positive change in UK society.

We anticipate that the successful candidate will spend around two-thirds of their time supporting the Warm Welcome Campaign and the remainder supporting wider Good Faith Partnership projects.

You’ll work across all aspects of communications, including design and content creation, e-marketing, social media engagement and delivery, events, website management and managing our photo and story libraries. You’ll be delivering communications to support our campaigning and influencing, fundraising, awareness raising, storytelling and brand elevation.

This is an entry level communications post. We’re looking for someone who is organised and systematic, thrives on creating engaging written and visual content, and loves working with all kinds of people. You’ll be encouraged and supported to grow and develop your communications skills and expertise.

Responsibilities

Working closely with the Communications Manager and Director of Communications you will work in the following areas:

Content creation

You will help bring Good Faith’s many projects to life through engaging visuals, videos and communications materials by:

● Creating visual assets using design software such as Canva

● Creating other visual content including short-form video

● Helping commission other visually led content such as banners, flyers and reports

Social media

A significant part of the role includes increasing our reach through social media:

● Creating and scheduling regular content for LinkedIn, Facebook, Instagram, Threads, Bluesky and X

● Using insight data to drive social engagement

● Developing strategic partnerships with relevant accounts on the different social platforms

● Engaging with partners and stakeholders on social platforms—sharing stories with the wider team as standard

● Responding to posts, comments and direct messages

● Monitoring trends through social listening and sharing these with the team

Websites

You will support the Communications Manager by:

● Writing and publishing engaging stories and news items to profile the great work of the team and our projects

● Preparing copy and visuals for web pages in our CMS

● Uploading content to websites

● Ensuring website copy is accurate and up to date

Email newsletters

You will work with the Communications Manager to:

● Support email communications

● Help maintain the email communications database

● Create and schedule email communications, ensuring content has been approved by a team member

● Segmenting audiences to keep communications relevant and engaging

PR

You will support the Communications Manager in a year-round programme of PR and media relations by:

● Creating lists of contacts in our media database

● Helping to amplify our news through our email distribution platform

● Monitoring PR mentions of our projects through our media database

Supporting systems and resources

● Taking responsibility for developing and maintaining accessible communications systems

● Managing our digital image and stories library, keeping stories and case studies up to date and searchable by the rest of the team

● Securely storing and organising documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR

● Supporting, maintaining and developing existing partnerships and managing the systems (including CRM use) needed for communications delivery

Teamworking

● Attending regular meetings, contributing to communications discussions and planning, adapting to social trends as well as opportunities and challenges

● Supporting the delivery of other Warm Welcome and Good Faith Partnership efforts

● Reporting to the Communications Manager, you will work closely with the Communications team and the wider team, as well as our network of partners and supporters.

Person specification

We are looking for candidates with the following skills and experience:

Content creation

● Familiarity with content creation tools such as Canva or Indesign.

● Experience of creating engaging content for social media or other channels.

Social media

● Good understanding of social media channels, including Facebook, LinkedIn, Instagram, Threads, BlueSky, X, TikTok and YouTube.

● Experience of interacting with other users on social media and websites.

● Experience of using web content management systems.

Email newsletters

● Excellent writing and proofreading skills.

● Familiarity with email marketing software such as Mailchimp.

Supporting systems and resources

● Highly organised and the ability to create and manage administrative systems.

● Familiarity with the Google suite of programmes including Google Docs, Google Drive, Google Calendar, Excel Spreadsheets etc.

Teamworking

● Ability to prioritise and balance competing demands on your time.

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: 

● Committed to the power of relationships to facilitate social change

● Collaborative, inclusive, ambitious, aligning with our core values

● Self-starters with high levels of commitment, energy and motivation

● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

● Calm under pressure, and can adapt quickly in a fast-paced environment

● Willing to pitch in to help other team members if needed

●  Organised with effective time management skills.

Working arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your application

● If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Communications Assistant role’ in the email subject line and we’ll get back to you as soon as we can.

● Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.

● For more information, see our website or find us on twitter at @goodfaith

We at LEAH care deeply about some of the most vulnerable people who have been displaced from their own countries and homes and land on our shores through no fault of their own. Asylum seekers, refugees and victims of trafficking face significant barriers and we are totally focussed on supporting each individual to overcome those barriers. Our core programmes tackle a key barrier, which is a lack of functional English.

We are seeking a Head of Operations who aspires to be a Charity Director or CEO. They will hold extensive responsibilities for our programmes, delivery, IT, impact evaluation and other key areas. They will have excellent relationship management skills and display great leadership skills. 

LEAH is on a journey following the acquisition of another charity and the Head of Operations will have a crucial leadership role in managing change as well as overseeing the delivery of day-to-day operations.

Join Portraits of Recovery (PORe) as Deputy Director and Drive Change Through Art

Portraits of Recovery (PORe) is a pioneering visual arts charity based in Manchester and is the UK’s only visual arts charity inspiring and supporting people affected by and in recovery from substance use. Dedicated to fostering inclusion and systemic change for individuals and communities in recovery from substance use.

Through the transformative power of contemporary visual art, we collaborate with leading artists and Recoverists to challenge stigma, open new conversations about addiction and recovery, and empower marginalised communities. As the UK’s only contemporary visual arts organisation working within this field, we are committed to ensuring that recovery is recognised as a health, social, and cultural issue, driving change through creativity and engagement.

As Deputy Director, you will play a critical leadership role in shaping PORe’s future, ensuring our long-term sustainability, and driving impactful organisational development. You will work closely with the Director & CEO to enhance our operations, administration, and financial management while leading a small team to support the delivery of our Business Plan. This position offers a unique opportunity to shape strategic business processes, contribute to PORe’s artistic programming, and play an integral role in our fundraising efforts. If you’re passionate about cultural activism and believe in the power of art to change lives, we invite you to be part of this transformative movement.

You’ll be looking after a small team, and the administrative, and financial aspects of the organisation. You’ll also be inputting into funding bids, helping with data collection, and coming up with creative commercial opportunities to help us grow. As a new company, this role would be perfect for someone ambitious, looking to help shape and grow our organisation even further.

Key Responsibilities:

• Support the Director & CEO in strategic, financial, and organisational development.
• Play a senior leadership role, overseeing operations, administration, financial processes, and governance.
• Manage and support a small team to effectively deliver PORe’s Business Plan.
• Ensure efficient business activities, including HR and data collection processes.
• Oversee financial management, including budget control, reporting, and compliance.
• Support delivery of public programming and contribute to project development.
• Collaborate on fundraising initiatives, including bid writing.
• Represent PORe in meetings with funders, stakeholders, and key partners.
• Manage organisational governance, including trustee meetings and board development.
• Lead risk management, policy updates, safeguarding, health & safety, and diversity initiatives.
• Oversee IT systems, digital security, and business continuity planning.
• Drive internal communication, staff recruitment, training, and performance reviews.
• Ensure compliance with charity and company law, funding agreements, and legal obligations.

At PORe, we value diversity and inclusivity. We actively encourage applications from individuals of all backgrounds, including those with lived experience of recovery. If you meet even half of the requirements, we strongly encourage you to apply. Your unique perspective and skills could contribute significantly to our mission.

We are committed to promoting equality, diversity, and inclusion in our recruitment process. We seek to build a team that reflects the communities we serve, ensuring a welcoming and supportive environment for all. Applications will be reviewed on an ongoing basis, and we encourage early submissions. Join us in shaping a future where art and recovery intersect to create lasting impact.

This version aligns with PORe’s advocacy-driven tone while ensuring clarity and inclusivity in the job advert. Let me know if you’d like any adjustments!

Application deadline: Friday 20 June 

Interview notification: Friday 27 June 

Planned interview date: Tuesday 7 July 

Planned start date (subject to satisfactory references): TBC 

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss?

Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you’ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing.

What you’ll be doing:

• Shape the vision and strategy for service design at Hearing Dogs for Deaf People
• Lead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insights
• Collaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approach
• Oversee content and experience design, ensuring consistency, clarity, and accessibility across all channels
• Partner with Marketing & Communications and IT to support digital transformation, ensuring inclusive and accessible services
• Guide iterative testing, piloting, and improvement of all services, embedding feedback and insight at every stage
• Work closely with the Head of Impact to embed robust evaluation into the design process, ensuring services are scalable and evidence-based
• Champion cross-team collaboration, embedding service design thinking across the organisation
• Build buy-in and advocate for the value of service design with senior leaders and stakeholders

About you

You’re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences – and you know how to bring others on the journey with you.

Skills and experience:

• Expert in user-centred and inclusive design, with a strong background in service design, co-creation, and accessibility
• Strategic thinker with a holistic understanding of service systems, able to move seamlessly between high-level planning and hands-on delivery
• Collaborative and impact-driven, skilled at working cross-functionally and translating user insight into tangible improvements

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

At the Guide Dogs our Access Assistants help our employees to live the life they choose by working as a driver and support worker to enable the person supported to carry out their duties efficiently and effectively. An Access Assistant does not fulfil the role for the individual but enables the person supported to carry out their role by supporting tasks to enable them to be successful in their role.

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This role will include driving daily, working closely with the Habilitation Specialist. You will ideally be located within a 30-minute commute of NG9, use of vehicles will be discussed in more detail at interview. You’ll be working 22 hours per week and the majority of hours are likely to be spread across 3 days between 9am to 5pm. However, there may be some flexibility around how hours can be split, which we are happy to discuss at interview.

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The Access Assistant will be confident when driving to new and unfamiliar locations and will possess strong written skills, including the ability to take accurate notes and keep clear records. They should be comfortable using basic IT tools such as email, word processing, and data entry programs. The role requires someone who can follow verbal instructions and work independently once tasks have been explained. Reliability and good time management are important, as is the physical ability to lift and carry items when needed.

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Previous experience working with individuals who have physical or sensory processing access needs would be beneficial, as would familiarity with accessibility software or adapting digital and printed content. Experience supporting professional or training events may also be useful.

The successful candidate will approach their work with a calm, friendly, and respectful manner, maintaining a high level of discretion and confidentiality. They should be adaptable, open to varied tasks, and comfortable working one-to-one or in unfamiliar environments. A commitment to inclusion and accessibility, and working in a values-led way, is central to this role.​

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No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

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About Us

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Job Title: Training Programme Lead

Job Type: Fixed Term Contract (12 months)

Hours: 35 hours per week

Department:Specialty Training

Salary: Band 3 – from £35,879

Reports to: Director of Specialty Training (interim)

Location: Hybrid – FSRH Office (London Bridge) and home working.

Can you help us?

We’re seeking a proactive and highly organised individual to lead the delivery and quality assurance of our national specialty training programme in Community Sexual and Reproductive Healthcare (CSRH). As Training Programme Lead, you’ll play a central role in supporting CSRH trainees, upholding curriculum standards, and ensuring compliance with the regulatory requirements of the General Medical Council (GMC). You’ll also guide doctors pursuing specialist registration through alternative routes, such as the GMC’s Portfolio Pathway, ensuring these processes are fair, transparent, and effective. Acting as the key liaison between trainees, educators, regulators, and other stakeholders across the UK, you’ll help shape the future workforce in this vital area of healthcare. If you’re passionate about education, thrive in a collaborative environment, and are committed to continuous improvement, we’d love to hear from you.

The role:

Curriculum management

• Ensure the CSRH curriculum and assessment framework meets the regulatory standards set by the General Medical Council (GMC).
• Collaborate with clinicians, educators, regulators, and statutory boards to ensure the curriculum remains relevant, effective, and aligned with national standards, legislation, and service needs.
• Monitor and evaluate curriculum delivery across training sites by collecting feedback, audit results, and performance data; maintain accurate records of trainee outcomes and produce reports to support internal governance and external regulatory compliance.
• Support the use of digital platforms to track trainee progress against curriculum outcomes.

Trainee Support & Progression

• Act as a key point of contact for specialty trainees, providing guidance and administrative support throughout their training.
• Assist trainees in navigating digital platforms used for portfolio management and progression tracking.
• Develop and maintain clear, accessible guidance documents to support trainees in understanding training requirements and processes.
• Coordinate training events, inductions, and communications to keep trainees informed and engaged.

Stakeholder engagement

• Build and maintain effective relationships with a wide range of stakeholders, including the GMC, NHS England, statutory education boards, medical colleges and faculties, and training providers.
• Serve as the primary liaison for specialty trainees, Educational Supervisors and Training Programme Directors
• Work with suppliers and digital platform providers to maintain and improve user experience and functionality.
• Ensure open and constructive communication with all stakeholders to support programme delivery and regulatory compliance.

Portfolio Pathway

• Support doctors applying for specialist registration via the GMC’s Portfolio Pathway.
• Coordinate the review process for Portfolio Pathway applications, ensuring timely and accurate evaluation by relevant panels or evaluators.
• Provide clear, accessible guidance to applicants and maintain accurate records to support continuous improvement of the process and data to support workforce planning.

Committee and Governance Support

• Provide high-quality administrative support to internal committees, working groups, and panels involved in specialty training governance.
• Prepare agendas, take minutes, and follow up on actions to ensure effective committee operations.
• Support the governance of the CSRH curriculum and assessment framework by maintaining accurate records and documentation.
• Contribute to the development and implementation of policies and procedures and standard operating procedures related to the specialty training portfolio.

You will be:

• A confident and professional communicator, able to engage effectively with a wide range of stakeholders including trainees, clinicians, and regulatory bodies.
• Highly organised and methodical, with the ability to manage multiple workstreams.
• A detail-oriented and process-drive administrator with a structured approach to managing tasks and systems.
• Proactive and solutions-focused, with a commitment to continuous improvement.
• Collaborative and approachable, with a strong commitment to supporting learners and maintaining high standards in education and training.
• Adaptable and resilient, comfortable working in a regulatory environment and responding to evolving national standards and service needs.

You will have:

• Excellent organisational skills, with the ability to prioritise effectively, systematically manage complex processes and maintain accurate records.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders

· Proficiency in using digital platforms and tools for portfolio tracking, data analysis, and stakeholder communication. (e.g. CRM, Learning Management Systems, MS Office).

• Ability to interpret and apply regulatory standards (i.e. GMC requirements) to ensure compliance and oversee quality assurance processes.
• A strong understanding of the role of standard operating procedures (SOPs) in ensuring consistency, quality, and clarity, and the ability to develop and maintain SOPs and accessible user guidance to support trainees, trainers, and applicants.
• Competency in analysing and interpreting data to produce meaningful reports for internal governance and external regulatory reviews.

You will have experience:

• Experience coordinating or supporting training or education programmes, ideally in a regulated or healthcare-related environment.
• Proven experience in stakeholder engagement and relationship management across a range of professional levels.
• Experience supporting or managing governance structures such as committees, panels, or working groups.
• Experience maintaining accurate records and producing reports for internal and external use.
• Experience developing guidance materials and SOPs to support users in navigating complex systems or processes.
• (Desirable) Experience of supporting or managing volunteers.
• (Desirable) Experience working with regulatory bodies.
• (Desirable) Familiarity with the CESR/Portfolio Pathway or similar specialist registration processes.

Join us in upholding excellence in quality assurance and regulatory standards for the national CSRH training programme—empowering future leaders in SRH and supporting our members’ journey to GMC specialist registration.

 We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development - We want our staff to feel invested in and have the time and space to grow, learn and develop in their roles. We provide a range of learning and development opportunities, from webinars and conferences to bespoke training sessions.

To Apply

Deadline for applications is Thursday 3 July midday

Interviews are likely to take place on Wednesday 16 July 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias, and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Location: Community based/Hybrid. Living within 45 minutes of Grantham, Lincolnshire; covering an area within  approximately a two-hour radius.

Hours: 35 hours per week, Monday to Friday.

Contract: Maternity Cover for 14 months.

What you will be doing

• Provide guidance and training to support partnerships between people with hearing loss and their hearing dog
• Assess people’s needs and provide advice, guidance, and signposting so they can get the help they need with their hearing loss
• Bring people together in local communities and by connecting our partnership with our Peer Support Volunteers

Key activities

• Manage a caseload of partnership relationships learning about their needs and providing advice, support, and services personally with the help of others
• Offer community days and dog walks in local communities bringing people together
• Provide tailored support to hearing dog partners through remote contact, home and workplace visits, and accompanying them to the vets and other places
• Create and implement partnership support plans, dog behaviour modification plans, dog welfare plans, and risk management
• Continually assess the support need and risks for our partnerships and hearing dogs and ensure adequate plans are in place to address them 

Desired candidate

The successful candidate is confident in their dog training and handling ability. They are experienced coaching and encouraging others. They can work with people with a wide range of needs and are solution focused. They can assess risk and have confidence in handling sensitive situations with empathy. They can develop professional materials for internal and external use.

Closing date: Friday 27th June 2025.

First stage interview: w/c 7th July 2025.

This post is exempt from the Rehabilitation of Offenders Act 1974.  This is in relation to the Protection of Children and Vulnerable Adults. Applicants will therefore be required to disclose all convictions (spent and unspent), cautions, warnings and reprimands and any relevant non-conviction information. The successful candidate will be required to undertake a Criminal Records Bureau Disclosure Check under the terms of the Police Act 1997 (Part V).

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Abuse Advisor & Trainer

Salary: £26,000 - £32,000 pro rata

Location: Across Brent Community Hubs and Advance Headoffice

Hours: 14 Hours per week

Contract: Fixed Term - 12 months

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The postholder will support the delivery of a specialist domestic abuse (DA) project in partnership with Central London Community Healthcare NHS Trust (CLCH) in the London borough of Brent. The role aims to raise awareness and promote best practice in responding to domestic abuse across CLCH staff, improving support for patients impacted by domestic abuse. This will involve delivering training, workshops, and guidance to health professionals, providing consultancy on embedding DA response pathways, and helping CLCH navigate referrals to local domestic abuse support agencies. The role combines professional training, advocacy, and systems change to strengthen the health sector’s response to domestic abuse. The postholder will work across the Brent borough, attending community hubs and co-locating to deliver services when needed.

The postholder may be approached by staff seeking advice or consultation regarding male victims of domestic abuse. While the role’s primary focus remains on supporting women, the postholder will be open to supporting male victims through appropriate signposting and referral guidance. They will also be willing to undertake relevant training (e.g. Respect toolkit) to ensure inclusive and informed responses. Training will be provided.

A car may be desirable for this role, though not essential.

About You:

To be successful as the Domestic Abuse Advisor & Trainer you will need the below experience and skills:

• A thorough understanding of the dynamics of domestic violence (physical, emotional and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families and communities.
• Experience in designing, delivering, and promoting engaging training and learning sessions on domestic abuse, tailored to professionals and stakeholders across a variety of settings.
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders as well as experience of working within in multi-agency environment.
• Ability to provide consultancy and guidance to multidisciplinary teams on domestic abuse-related issues, offering informed advice and support.
• Excellent communication skills (listening, verbal, and written), with the ability to effectively collaborate with diverse professionals and stakeholders.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews will take place on a rolling basis.

What we can offer you:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Overview

At Mustard Tree, we’re on a mission to combat poverty and prevent homelessness, driven by our core values: Belief, Dignity, Opportunity, Diversity, and Partnership.

The need for our services is greater than ever, with unprecedented demand across Greater Manchester. As our charity continues to grow, we’re striving to become a leading force for change, creating real opportunities for people to improve their economic well-being.

Role Purpose

You will be responsible for building and maintaining partnerships with hyperlocal, local, and national businesses, stewarding the organisations to become Mustard Tree’s partners, and for us to be their ‘Charity of the Year’, donating to and fundraising for the charity.

You will manage an existing caseload of these valued partners, with the opportunity to proactively create new relationships and partnerships, contacting through multiple channels, creating content, and hosting, touring, and presenting to businesses.

In addition to corporate partnerships, you will manage the recruitment and stewardship of Mustard Tree’s events fundraisers, being responsible for the administration, making sure all places are filled, planning the events, and helping all participants hit their fundraising targets.

Main Duties

Corporate Partnership

• Steward a cohort of existing Corporate Partners through email updates, calls, social media activity and booking monthly check-ins, as well as sharing infographics, case studies, events information, and newsletters when useful.
• Proactively build new relationships, ultimately securing new donors, partners, and ‘Charity of the Year’ organisations. Make it clear and easy for donors to understand what we do, how they can help, and the impact they will have.
• Host, tour, or present at a minimum of four organisations per week.
• Manage inquiries, emails, and queries relating to partnerships, corporate donations, volunteering, and events, ensuring timely responses.
• Manage the partnership inbox and work with the Fundraising team on our corporate bookings calendar.
• Work with the Fundraising and Volunteer Coordinator to plan and book Social Value Days for partners and prospective partners.
• Collaborate with the Fundraising and Communications team to develop and publish copy, advertisements, social media content, and create WordPress pages relevant to Corporate Partnership and Events.
• Host Corporate Partners for their volunteering inductions and debriefs and follow up with a thank-you email the same week.
• Manage data entry and administration surrounding partnerships, including communication, contacts, setting targets, and funds raised, through software and our CRM, for example.
• Work with the Fundraising Manager to assign new and existing partners
• Provide weekly updates on targets and expected income, and work to provide accurate forecasting.

Events Fundraising

• Manage our existing events portfolio of The Great Manchester Run, Tough Mudder, Trafford Abseil, October Half Marathon, being responsible for their success.
• Investigate and develop new events to complement our 12-month calendar.
• Empower organisations to plan independent fundraising events and create a fundraising toolkit to support this.
• Support the running of our October Fundraising Dinner
• Work with the Fundraising Manager to project events income and build a 12-month fundraising pipeline.

General Duties

• Supporting the Fundraising Team et al, including administration, cover, and events attendance when required.
• Support the Fundraising & Finance Teams with data entry, CRM updates, and the creation of KPI data when required.
• Work within health & safety guidelines and Mustard Tree policies and procedures.
• Support other staff and departments, occasionally providing practical relief cover for work-streams, operational areas, classes and clubs.
•  Take responsibility for professional development, attending training courses as required.
• Lead by example, embodying Mustard Tree values and representing the charity as required.
• Contribute towards being an environmentally responsible organisation as part of day-to-day activities, including recycling and supporting our ‘paper-light’ practices.
• Other tasks and duties relevant to the role as required by the organisation.

Role Specific Person Specification

Essential:

• Experience in fundraising, sales and/or account management.
• Experience within a client-facing role.
• Experience in stewardship and stakeholder management.
• Strong communication skills, both written and verbal, with the ability to engage with a range of stakeholders such as corporate partners, volunteers, and donors.
• A confident ability to deliver presentations, host groups and perform tours, amongst other, similar engagements.
• Organisational skills to manage multiple tasks, such as email communications and CRM management.
• Ability to plan and coordinate events, from small scale volunteering days to ‘mass participation’ fundraisers.
• Proficiency in using standard office software and email platforms, with the ability to adapt to new tools.
• Ability to work well with others, particularly in collaboration with Fundraising, HR and Communications teams.
• Alignment with Mustard Tree's core values of Belief, Dignity, Opportunity, Diversity, and Partnership.
  

Desirable:

• Knowledge of corporate and events fundraising, and how to create meaningful experiences for partners.
• Experience in supporting fundraising campaigns or initiatives.
• Experience in delivering events to scale.
• Understanding of safeguarding practices and policies related to volunteering.
• Previous experience working in a charity setting, especially in roles involving donors, stakeholders and supporters.

All Staff Competency Expectations

1. WORLD CLASS WELCOME AND CUSTOMER SERVICE

Communication Skills

• Communicates clearly, empathetically, and professionally.
• Listens actively to understand our customers' and clients' needs.
• Adapts their communication to meet individual needs and circumstances.

Customer Focused Attitude

• Creates a friendly, welcoming, and non-judgmental atmosphere for all.
• Demonstrates kindness, compassion, and respect in all interactions.
• Shows empathy for client’s experiencing challenging circumstances.

Problem Solving and Initiative

• Addresses customer and client concerns quickly and effectively.
• Is proactive in identifying and resolving potential issues.
• Escalates issues and asks for help when it is required.

Professionalism and Service Excellence

• Represents Mustard Tree internally and externally.
• Pays attention to detail, ensuring all queries are fully understood and addressed.
• Manages time effectively, balancing efficiency with quality service.
• Maintains consistency in delivering high standards of service.

Teamwork and Collaboration

• Supports colleagues and work together to achieve shared goals.

2.  PROACTIVE IN LIVING AND SHARING OUR CULTURE, VALUES AND BEHAVIOURS

Living Mustard Tree’s Values

• Embodies Belief, Dignity, Opportunity, Diversity, and Partnership in daily actions and decisions.
• Promotes a welcoming, inclusive, and respectful culture in all interactions.

Sharing Our Culture

• Represents Mustard Tree’s values positively to colleagues, customers, clients and external partners.
• Demonstrates accountability, kindness, and respect in all work and communication.

Proactivity in Engagement

• Takes personal responsibility for upholding Mustard Tree’s culture and values.
• Identifies opportunities to share and encourage positive behaviours within the team using the values cards.

Adaptability and Growth

• Is flexible and open to learning, contributing to personal growth and team resilience.
• Actively reflects on their behaviours and their impact and seeks opportunities for improvement.

Teamwork and Inclusion

• Supports colleagues in living out the values and creating a positive work environment.
• Respects and celebrates differences, contributing to a culture of kindness and belonging. 

3.  COURAGE IN PROBLEM SOLVING AND EMBRACING CHANGE TO MEET NEEDS

Proactive Problem Solving

• Takes initiative to address issues quickly and effectively.
• Uses creativity and resourcefulness to find practical solutions.
• Asks for help in solving problems where needed to ensure the task is complete.

Courage in Facing Challenges

• Approaches challenges with confidence and resilience.

Adaptability and Change

• Is flexible in responding to changing circumstances and needs.
• Embraces change as an opportunity to learn, grow, and improve.

Empathy and Understanding

• Solves problems with care and compassion, ensuring customers, clients and colleagues feel heard and valued.

Attention to Detail and Follow Through

• Ensures that problems are fully understood, addressed, and followed up appropriately.
• Prioritises tasks effectively to meet urgent needs without compromising quality.

Teamwork and Collaboration

• Supports colleagues in overcoming challenges, working together to find solutions.

4. CONFIDENT IN SAFEGUARDING AND INCIDENT MANAGEMENT

Understanding Safeguarding

• Completes the Safeguarding training and ensures they understand it.
• Is confident in identifying safeguarding concerns and taking appropriate action in line with Mustard Tree policies.

Responding to Incidents

• Acts calmly, responsibly, and professionally when managing incidents or safeguarding concerns.
• Follows Mustard Tree’s processes to report, record, and escalate issues as needed.

Awareness and Vigilance

• Is proactive and vigilant in recognising risks or signs of harm, ensuring no concern is overlooked.
• Takes ownership of ensuring a safe and respectful environment for all.

Empathy and Respect

• Treats individuals with compassion, dignity, and care during safeguarding or incident-related situations.

Personal Accountability

• Understands their role and responsibilities in safeguarding and incident management, seeking guidance when needed.

Teamwork and Collaboration

• Works with colleagues to share concerns, support one another, and manage incidents effectively

What we offer in return

• Real Living Wage employer
• Learning and development
• Free lunch
• Wellbeing support package with Smart Clinic, including 24-hour helpline
• 25 days holiday (plus extra holiday on your birthday)
• Defined contribution pension scheme

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

We’re now looking for a highly organised and motivated Community & Volunteer Officer to join our dedicated and fun team. This is your chance to be part of a charity that believes in being positively disruptive, creative and collaborative, all to make a transformative difference for our patients, staff and community.

We’re big enough to make an impact and small enough to care. This means that we believe in creating an inclusive, supportive, and nurturing environment for all our staff, as we know that a diverse, happy, and healthy team is vital to our success.

Main duties of the job

No two days in our team are the same. We split our time evenly between working flexibly at home and onsite in the office in Bath, as well as being out and about in our community. You will have a varied role which involves managing a wide range of duties and tasks including:

• Build relationships with local groups, companies, schools, and individuals to grow community fundraising income.
  Develop and deliver inspiring opportunities for volunteers to support our work.
• Provide day-to-day support and communication to our volunteers.
• Represent RUHX at community events, talks, and meetings.
• Help raise awareness of our charity across Bath and the surrounding areas.

We’re looking for a kind and compassionate person who is passionate about the NHS and making a difference to healthcare for our community. A great communicator and team player.

• Proactive, organised and creative in problem solving.
• A people person who thrives on building relationships and inspiring others.
• Experienced in volunteer coordination and/or community engagement.
• Passionate about health and wellbeing in our local community.
• Comfortable with regular evening/weekend work and travel in the region.

Person specification

Qualifications

Essential criteria

• Educated to Degree Level or equivalent appropriate work experience
• Evidence of a qualification in Fundraising or Marketing

Desirable criteria

• Membership of Institute of Fundraising

Knowledge

Essential criteria

• Demonstrable experience of working in Volunteers & Community Fundraising including managing and delivering large projects and events from initiation to completion on own.
• Experience of carrying out risk assessments
• Experience in managing & working with individual volunteers and groups, securing their effort and commitment and maintaining a high level of customer care.
• Sound understanding of charity law, fundraising regulations and best practice relating to sponsorship, donated support, public collections, licensing etc
• Experience of working in a fundraising team and office environment and following procedures accurately without significant direction.

Desirable criteria

• Experience of working in the NHS
• Experience in developing and delivering marketing plans including charity media relations, social media and digital marketing.
• Experience of setting, managing and reporting on income and expenditure budgets.
• Knowledge & experience of Raisers Edge relationship management database.

Skills

Essential criteria

• Ability to use own initiative and to escalate issues in a timely manner where unable to resolve an issue personally.
• Flexible team player with the ability to prioritise and organise a changing workload and work systematically towards deadlines. High attention to detail and an ability to see a task through to fruition with minimal supervision.
• Ability to use storytelling to communicate a compelling case for support in a way that is comprehensible to supporters and volunteers via a range of channels including public speaking, written communications, social media, telephone and face to face conversations.
• Ability and confidence to communicate effectively in sensitive situations, using patience and tact in relations with supporters, general public and press
• Ability to build credibility with senior volunteers, supporters and RUH staff through the use of effective interpersonal and influencing skills.
• Advanced Keyboard skills, including good Microsoft Word, and Excel.
• An understanding of the Data Protection Act, GDPR and Fundraising regulations and best practice.
• Ability to analysis problems and work around obstacles. Offering a range of appropriate solutions

You will lead all aspects of charity financial and resource management for two separate but closely connected charities, the Army Cadet Charitable Trust UK (ACCT UK) and the Combined Cadet Force Association (CCFA), which are supported by a single head office team. We are looking for someone to bring enthusiasm, personal credibility, discretion and sensitivity. You will be ultimately responsible for Finance and Resource Management within the charities.
You will work directly with the trustees of both charities and the wider Senior Leadership Team (SLT) which comprises of the Director of Development, the Deputy Chief Executive (DCE) (Director of HR and Programmes), and the Chief Executive. You will have primary responsibility for ensuring that the charities meet their statutory obligations, that financial functions are well ordered and support the work of the charities.
Managing and leading a small and diverse team through high pressure periods including month end, year-end and annual budgeting, you require high emotional intelligence and excellent communication skills. You will work closely with staff at all levels, often having to mentor the charities’ managers to help them plan and manage their own budgets.
Your financial responsibilities are substantial as you will have overall control and responsibility for all financial matters. You will be thinking both strategically and seeing the big picture, whilst also analysing figures in detail to ensure that the financial management of both charities are sound. In periods of change and growth, it is critical that you are effective in coordinating corporate finance (funding sources, non-profit capital structuring and investment decisions) and managing charity policies regarding capital requirements to deliver against each charity’s objects and plans, taxation, equity and investments as appropriate.