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Page 7 of 15
Remote
£35,000 - £37,000 per year
Full-time or part-time (30 - 37 hours per week (negotiable for the right candidate))
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

  • Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
  • Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
  • Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
  • Ensure membership processes – including processing income - are efficient, effective and implemented consistently
  • Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
  • Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
  • Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

  • Experience of delivering and marketing membership schemes
  • Working understanding of admin processes relating to membership
  • Ability to influence senior stakeholders and internal colleagues
  • Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
  • Excellent communications skills and attention to detail
  • A creative and analytical approach to problem solving
  • Strong IT skills, including advanced Excel.
  • Enthusiasm for the issues we work on

 

Desirable

  • Experience working with online payment/donation platforms, extracting and manipulating data.
  • Experience of working with discount providers
  • Knowledge of GDPR compliance and data protection
  • Experience of creating a strategy around membership schemes
  • Line management experience​

Application resources
Posted by
Twins Trust View profile Organisation type Registered Charity Company size 21 - 50

Twins Trust is the only UK-wide charity dedicated to improving the lives and wellbeing of families with twins, triplets or more.

Posted on: 10 September 2025
Closing date: 08 October 2025 at 23:30
Tags: Fundraising, Customer Service, Partnerships, Programme Management, Strategy, Youth / Children

The client requests no contact from agencies or media sales.