Vacancy Reference Number:

SMEC/COM/F/UK-R1

Position title:

Social Media Executive and Copywriter

Reports to:

Comms Manager

Location:

Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £24,000.00 per annum (commensurate with experience)

Terms of Employment:

Permanent Full Time Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up to date CV and supporting Covering Letter by Email by no later than 1st November 2019

Approx. Interview & Role Commencement Date(s):

Interviews: W/C 11th November 2019

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold Skype Interview with Muslim Hands; therefore, please include your Skype ID in your application.

Other Information:

Muslim Hands, an international relief organisation working in over 40 countries worldwide is looking for an experienced, creative and enthusiastic Social Media Executive to join our busy in-house team and work on a diverse range of projects that really make a difference to some of the most disadvantaged people around the world. We are seeking someone with a passion for social media who has demonstrable experience of managing a range of social media platforms and can present analytics in an insightful and digestible manner.

Working with colleagues across the organisation to build engagement with our donors, you will create and implement compelling content, be our best practice adviser and coordinate content across all our social media channels. You’ll need to be proactive, organised, user focused and an outstanding communicator.

Main Responsibilities:

• Effectively managing and maintaining all MH social media output ensuring it complies with Muslim Hands policies and standards
• Providing social media expertise to the organisation and working alongside the graphic design team to deliver high profile and impactful social media campaigns that drive action and engagement.
• Developing social media campaigns and content to both complement and support our existing campaigns
• Using social media to best advantage as a broadcast, marketing and engagement tool to meet organisational objectives
• Coordinating social media content planning and ensuring activity is integrated into communications planning
• Managing, developing and evaluating the reach and impact of all social media channels
• Working with other teams to ensure social media input from donors and the public is responded to appropriately
• Work alongside the comms and creative team to produce engaging content for our network of websites and social media platforms
• Continually monitoring website content to ensure it remains accurate, updated and interesting and ensure our work is being shared across all SM channels
• Provide additional copywriting support during key digital campaigns
• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

Essential:

• Must be able to either:
  1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
  2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
• Ability to demonstrate current eligibility to work within the United Kingdom
• Significant experience of using social media to campaign and influence
• Experience of managing multiple social media accounts including Facebook, Instagram, Twitter and YouTube
• Excellent written English and communication skills
• Ability to distil complex points into concise, compelling copy
• Strong strategic and project management skills with an ability to manage multiple demands/projects
• Experience of using analytics packages and social media tools to produce traffic reports
• Self-motivated, flexible and proactive attitude
• Strong organisational skills i.e. ability to prioritise and plan work, set and achieve deadlines, establish and maintain monitoring systems etc
• Experienced in using content management software such as Hootsuite or similar
• Willingness to attend charity events and functions as and when required
• Able to build relationships with and leverage influential bloggers and social media personalities
• Be data driven regarding type of content and times to post
• Flexibility regarding working hours, in particular during peak times
• Passion for charity work and helping others

Desirable:

Possess relevant NGO/Charity experience

This role would suit someone who thrives working in a fast-paced environment and who enjoys facing challenges; often working to tight deadlines.

This is a very rewarding position for the right person. If you feel this is you please send your CV with a cover letter explaining why you feel you are suitable quoting the above reference number!!

Deadline for applications is 1st November 2019 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Head of Media

£56,000-£61,000pa

London

The Head of Media will be responsible for developing and executing a year-round PR strategy for fundraising campaigns and projects, events, partnerships. You will lead the Media team to deliver impactful consumer campaigns, playing an essential role in communicating the positive work that Comic Relief does with its many partners. You will help to prepare for any reputational risk and crisis management arising from consumer facing campaigns, working closely with the Head of Corporate Communications to develop and implement Comic Relief’s communication strategy

Key responsibilities:

· Lead on the development, implementation and evaluation of Comic Relief’s consumer PR strategy that will support the brand, drive awareness, strengthen the organisation’s reputation and contribute to fundraising.

· Oversee the development of PR strategies to support Red Nose Day, Sport Relief and other fundraising campaigns and events, funding and corporate partnerships (eg. BA, Sainsbury’s, GSK, Gates Foundation, DfID) to deliver strategic media coverage which also supports organisation objectives.

· Act as a trusted advisor to key stakeholders within the organisation, identifying strategic media opportunities to promote their work as part of the wider Comic Relief strategic objectives and priorities.

· Work closely with the Head of Corporate Communications to anticipate, prepare for and implement responses to crisis situations where there is a risk of damage to Comic Relief’s reputation. Ensure training across the team to build capacity for this work.

· Work closely with the Head of Marketing and Brand to help develop the Comic Relief narrative and messaging.

· Work closely with the social and online teams to manage and run integrated creative campaigns.

· Give leadership and direction to the Media team, providing line management to two direct reports and have overall responsibility for five staff within the Media team. Manage appraisals, team meetings and support staff to maximise their potential.

· Have overall responsibility for recruiting and managing additional staff and agencies where necessary for busy campaign periods.

· Work closely with the relevant BBC Publicity teams for Red Nose Day and Sport Relief to ensure cohesive work practices.

· Oversee the budget for the Media team.

· Serve as one of the key media contacts for Comic Relief and hold strong key editorial relationships with print, broadcast and digital media.

Essential Skills and Competencies:

· Strong relevant journalist relationships across National print and online media, and proven experience in handling high profile issues.

· Managing a large team across different disciplines

· Strong collaborative skills

· Experience and knowledge of the Broadcast industry

· Experience and knowledge of the charity and fundraising sector.

· Significant experience of consumer facing PR campaign

To apply please visit our website via the link and apply online.

Role closes - 12:00pm, 30th Oct 2019 GMT (Europe/London)

Help inspire the next generation of engineers.

We are looking for an outstanding Head of Digital Communications to lead the evolution and professionalisation of the Academy's digital communications strategy and content, and help position us as a forward-thinking, digitally savvy brand.

In this newly created role, you will oversee the production of the Academy’s digital content and management of all of the Academy's digital channels to optimise user journeys, maximise meaningful engagement and grow new audiences, working with stakeholders, influencers and thought leaders as needed.

Engineering matters. It underpins our daily lives, drives economic growth, plays a critical role in addressing major societal challenges and helps ensure our readiness for the future, from providing a sustainable supply of food, water and clean energy, to advancing healthcare, and keeping us safe and secure.

As the UK’s national academy for engineering and technology, the Royal Academy of Engineering brings together the most talented and successful engineers – our Fellows – to advance and promote excellence in engineering for the benefit of society.

You will be joining the Academy at an exciting time in its development, following recent significant growth in its activities, and as we embark on delivering a new five-year strategy under the leadership of a new President.

Head of Digital Communications is a leadership role, but one which also offers real intellectual excitement and privileged access to some of the country’s best minds.

To succeed, you must have extensive experience of digital communications and marketing and developing and delivering digital communications strategies with deep knowledge of different digital media channels and content formats. You are someone who is creative, resourceful, versatile, an excellent communicator, and able to work collaboratively with staff at all levels.

If this sounds like you, we would love to hear from you. To find out more and to apply, please visit our website.

Closing date: 28th October 2019.

Interview date: 8th November 2019.

Digital Support Worker 

Do you have a passion for supporting young people AND online support or services? Are you great at supporting and motivating others to their best work? We’re looking for one or two new additions to our helpline team, who are passionate about supporting young people with the challenges that young people face whether that mental illness, drugs, relationships or homelessness. 

As a Digital Support Worker you will have heaps of empathy, resilience and autonomy as this role will ensure our volunteer-led service has the appropriate leadership and support. With demonstrable experience or interest in delivering emotional support services through either telephone, webchat or email channels, problem solving, informed decision making and working well under pressure are all qualities that are second nature to you. The successful candidate(s) will ensure appropriate safeguarding procedures are in place, supporting with the development and training of volunteers and work across The Mix to ensure a high-quality user and data led support service.

In this role you will enable life changing experiences for young people make decisions about their own lives. Just because growing up can be hard sometimes, it doesn’t mean getting support needs to be!

Person Specification:

Essential

· Experience or interest in delivering support services via digital channels

· Ability to manage multiple tasks simultaneously, work flexibly and be able to work calmly under pressure

· Ability to maintain effective boundaries whilst delivering a service with empathy

· Ability to carry out objective risk assessments, liaising with emergency services as needed

· Strong demonstrable interest in the issues which affect young people

· Computer literate, good typing skills and adept at picking up new system and trouble-shooting

· Demonstratable ability to problem solve in a fast paced and demanding environment

· Proven ability to deliver continuous improvement to services in response to service user needs

· Understanding of how to train, motivate and develop volunteers

· Good understanding of safeguarding, confidentiality and safe working practices.

· Willingness to work face-to-face with young people and adults

· Self-starter with the ability to work on own initiative and as an active team member

· Excellent written and oral communication skills

Desirable

· Volunteer management experience

· Experience of multi-channel support services including email and webchat

· Experience using of using 8x8 / Salesforce or equivalent VOIP/CRM systems

· Experience of delivering support services to under 25s

· Project management experience

To apply, please send a CV and a covering letter addressing the attributes outlined in the Job Description and Person Specification

Call for applications will close at 23:59 on Sunday 3rd November, but may close sooner if we receive enough suitable applicants. Interviews will most likely be held on the 7th or 8th of November.

We’re looking for someone creative, confident and enthusiastic who loves music and wants to play a key role in delivering innovative and engaging social media and digital content for the largest music therapy charity in the UK.

As part of our successful communications team, the Digital and Social Media Officer will play a pivotal role in creating content that resonates with our audiences and helps us achieve our ambitious objectives to grow our supporter base. We’re looking for a creative self-starter who can produce compelling content – including social media posts, website articles, graphics and short films. A flair for design would be very useful in this role.

As a charity with a historic connection to the UK music industry and that uses the power of music therapy to enrich the lives of people affected by life limiting illness, isolation or disability, music is at the heart of what we do. You’ll be championing music and music therapy across our digital channels as well as promoting our high-profile fundraisers, and you’ll be working closely with colleagues across the organisation to source content and tell stories that champion the incredible work we’re doing to enrich lives through music.

The position is subject to a basic DBS check.

Head of Digital

Reports to: CEO (dotted line to Director of Marketing & Communications)

Based at: Coeliac UK Head Office, High Wycombe with the possibility to regularly work from home by prior agreement with your line manager

Salary grade table: Specialist (SP2) c. £48k

Hours: 35 hours per week. Hours to be agreed with your line manager. Occasional evening and weekend work may be required

Holiday: 36 days holiday a year including bank holidays 

Line management: 2 FTEs is envisaged

The role:

The Head of Digital is responsible for the development and oversight of Coeliac UK’s digital channels and underpinning systems. This includes web, social, voice and apps. The overall aim is to deliver a best practice digital experience for internal and external stakeholders that will support Coeliac UK’s strategy. 

Key responsibilities:

•In conjunction with the CEO and Senior Management Team (SMT) develop, maintain and update the two year digital roadmap

•Work across the organisation to oversee all digital development

•Provide best practice guidance to the organisation on digital execution, including user experience, SEO and content optimisation

•Make recommendations for improvements to current digital landscape, user experience and practices

•Provide regular and exception reporting on the key metrics for the digital channels, including a weekly dashboard

•Directly project manage key digital developments including testing and quality control

•Manage third party service providers ensuring value for money and compliance to SLAs

•Lead and develop the Data team to provide relevant, timely and accurate information and support for CRM and other financial and operational data across the organisation.

•Respond to, and troubleshoot, all digital systems issues managing supplier ticketing systems

•Monitor website security and respond to all digital security breaches

•Conduct content audits to eliminate redundant and/or duplicate information

•Ensure compliance with best practice standards and with all laws and regulations

•Keep up to date with industry best practice and monitor competitor websites

Knowledge, skills and experience:

•A degree in Computer Science, IT, Systems Engineering or a related qualification

•Minimum two years’ experience managing/developing a website

•Minimum two years’ experience of CRM/database management

•Knowledge of best practice in app development and management

•Expert in content management systems and have extensive experience in developing user journeys, optimising user experience and delivering multi variate testing

•Good knowledge and understanding of W3C Web standards

•Excellent general IT skills, with use of MS project, and MS Visio desirable

•Use of collaborative working portals eg Trello

•HTML/CSS and Workbooks knowledge is advantageous but not essential

•A great understanding of SEO and the impact of actions on search visibility

•A motivated individual with initiative and a structured approach to work who has good organisational skills

•Excellent communication and inter-personal skills

•Can maintain great supplier relationship standards

•Able to work under pressure and meet deadlines

•A team player

Competencies

1: General profile

·Provides leadership for staff within a specialised discipline or process area

·Recognised expertise in own area within the organisation. Shares expertise with colleagues and others; offers mentoring and guidance to others

·Provides specialist leadership for staff and work teams or task forces, particularly on emerging areas within specialised functional or process areas

·Co-ordinates the delivery of client service (internal and/or external clients) to maintain client satisfaction and identify performance gaps, as well as new or emerging needs

·Understands relevant organisation issues and the organisation's operational procedures and connects these to work priorities

2: Technical expertise; building & maintaining

·Provides specialist leadership for staff and work teams or task forces, particularly on emerging areas within specialised functional or process areas

2: Technical expertise; applying & anticipating

·Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise; shares expertise with colleagues and other work groups

3: Client/organisation orientation; client response

·Anticipates client needs, investigates the underlying causes and identifies short/long term solutions

3: Client/organisation orientation; organisation understanding

·Decisions impact own work group/team; may have impact on functional objectives

3: Client/organisation orientation client response; costs

·Establishes short and mid-term work plans and optimises resources to ensure that work area objectives (e.g., productivity, quality, costs) are consistently met

4: Creating & delivering solutions; problem solving

·Assists in developing budgetary/financial objectives for discipline/team

4: Creating & delivering solutions; planning & organising

·Manages own time and that of others; develops plans for work activities in own area over the medium/long term & supports strategic planning activities

5: Working relationship; communicating, negotiating & influencing

·Main focus is on influencing functional strategy

5: Working relationship; teamwork, coaching & guiding

·Acts as facilitator and mentor; moves the team forward

5: Working relationship; networking

·Creates extensive networks internally and externally

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity.

Simplified Recruitment is a Job Advertising Agency working on behalf of Coeliac UK. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

 Ref: SR506233

Job title: National Media Officer
Salary: £30,209.35 per annum (starting salary is subject to experience) plus excellent benefits
Location: National Cat Centre, Chelwood Gate
Job type: Fixed term contract
Contract length: 12 months
Hours per week: 35 hours per week
Closing Date: 03 November 2019
Interview Date: 08 November 2019

We are seeking a Media Officer to join our busy Media team. The ideal candidate will have solid PR and/or journalism experience and excellent all-round communication skills.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Media Team is tasked with generating positive coverage about Cats Protection so we can maintain and enhance our reputation as the UK’s leading feline welfare charity. This includes handling enquiries from journalists, working with celebrities and managing campaigns and events such as the National Cat Awards, ensuring Cats Protection achieves the recognition it deserves.

As the National Media Officer, you will be researching, writing and distributing media releases, images and videos, plan and organise media coverage for our key campaigns and events, liaise with our employees and volunteers to set up media interviews and brief all parties. You will also be identifying and nurturing new and existing celebrity and influencer relationships as well as using social media to network with journalists, celebrities and influencers.

You will need to have a post graduate qualification in either PR or Journalism with experience within a similar role. You will be a team player, be able to influence others, builds excellent relationships and has a lot of creativity. You'll have excellent written and communication skills with confident telephone manner.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Communications plays a vital role in support of ClientEarth's work using the law to ensure a healthy future for the planet and all who live on it. We know that by amplifying the work of our lawyers and environmental experts we can influence decision-making and drive real, long-lasting change.

We are recruiting a new team member to help us deliver our marketing communications strategy, to help deliver our powerful story and to build the public support we need to achieve our goals.

As our Digital Marketing Officer you will focus on managing and enhancing our web presence, including our websites and social media channels. You will have a key role to play in the redevelopment of our website and in delivering engaging stories, features and news that communicates the power and value of our work.

You will also provide marketing and digital communications advice and support to the wider team and the organisation as a whole to help achieve ClientEarth's objectives.

This role sits within our growing and ambitious communications function, which includes communications, political, campaigning, marketing and supporter engagement specialists working across five European offices. As well as delivering effective and outcome-focused marketing communications, this role will also support our ongoing efforts to continually improve the standard and effectiveness of communications work at ClientEarth. You will be expected to think creatively and use the full suite of communications tools to change, amplify our message and draw support to our cause.

Role requirements

You will work with the Head of Marketing Communications and the wider marketing team to develop and deliver out our marketing communications strategy, as part of our wider communications strategy.

• Help develop a 'create once, publish everywhere' approach to content
• Help develop and deliver compelling supporter journeys to encourage individuals to deepen their engagement with ClientEarth
• Create and disseminate the resources and content necessary to maintain a strong external image for ClientEarth
• Work on delivering regular campaigns to increase the number of ClientEarth's supporter contacts, including the creation and delivery of email campaigns
• Work in-house and with external agencies to develop our online presence and activity to increase reach, engagement and interaction
• Maintain, update and develop ClientEarth's websites and other owned channels including drafting copy, uploading and editing articles and liaising with our external developers for technical support
• Expand and improve on our digital marketing activities, including social media, email campaigns, audio-visual content and other creative assets
• Monitor and evaluate the impact of our digital work to make sure we are deploying our resources effectively
• Help coordinate the digital work of the wider communications team
• Stay abreast of trends, developments and opportunities, advising the team on how we can most effectively use these to achieve our strategic objectives.
• Offer strategic advice to colleagues on digital communications issues and approaches, ensuring that they make the most of the communications opportunities to enhance the impact of their work.
• Work with others in the Communications function to continually improve our output and processes, and develop innovative new approaches that can be replicated across other areas of ClientEarth's communications work.
• Help with invoicing and other finance and non-finance administration tasks for the team.

Further Information

Click on the apply button and you will be directed to our vacancy page.

ClientEarth is an equal opportunities employer and welcomes applications from all sections of the community.

Please note that ClientEarth will only be able to employ those who have the legal right to work in the country where this post is based.

BIRDLIFE INTERNATIONAL

Digital Communications and Campaigns Officer

• Location: Cambridge, UK
• Full time: 35 hours per week
• Contract: Open-ended
• Salary: £25,000 - £30,000 pro rata plus competitive 12% pension benefit
• Annual Leave: 25 days pro rata in year 1, increasing by 1 day pa to 28 days

BirdLife International is the world’s largest nature conservation partnership. With a presence in over 110 countries, and over ten million supporters and volunteers, we are often referred to as ‘conservation’s best kept secret’. We want your help to change that.

In this crucial role, which places you at the centre of the newly-restructured Global Communications Team, you will lead on developing the way we engage with the general public through our digital channels.

The postholder’s key responsibilities will include:

• Leading on the conceptualisation and delivery of awareness-raising campaigns;
• Providing support on digital fundraising appeals;
• Working with BirdLife Partners and key stakeholders to identify upcoming events and opportunities, and build engaging messages around them;
• Developing our social media strategy, with particular focus on strengthening the visibility of the BirdLife brand and its programmes;
• Working with the Content & Stories team to identify gaps in our content and opportunities to synergise with ongoing campaigns and priorities;
• As part of the Global Communications Team, input into the development of the next iteration of BirdLife International’s external-facing website

The ideal candidate will have:

• Good general education – ideally a University Degree or equivalent in communications, journalism or marketing

• Fluency in English (additional languages, especially Spanish or French, are an asset)

• Experience in digital communications or marketing with demonstrated success, preferably in the not-for-profit sector

• Proven ability to write and deliver effective, audience-focused communications and campaigns 

• Good written and oral communication skills with the ability to understand complex policy and scientific issues and to articulate these in an accessible, catchy way - including using story-telling, case studies, illustrations, infographics, videos and social media

• Demonstrable ability to create and follow work plans and prioritise own workload with minimum supervision.

• Demonstrable ability to react quickly to unforeseen/unplanned communications opportunities

• Flexibility and adaptability (multiple assignments, working under pressure, responsiveness to requests, follow-up of decisions)

• Appreciation of cross-cultural sensitivities with the ability to exercise discretion and show sound judgement

A detailed job description can be found on our website.

Closing date: 31 October 2019

Application: Applications should include a covering letter summarising the applicant’s suitability for the position, a detailed CV and contact details of two referees known to the applicant in a professional capacity. Applications should be sent by email, stating where the advert was seen.

Interviews: Only shortlisted candidates will be contacted. Interviews will be held week commencing 11 November 2019

Harris Hill is working in partnership with a unique conservation charity based in Wiltshire. Their work with remarkable, endangered creatures for the last 30 years is global and they require a Digital Partnerships Officer to ensure ongoing high level of supporter engagement.

They are looking for a motivated, creative and methodical person to join their Donor Development team and help achieve their ambitious engagement and fundraising goals.

Essential criteria -

* Proven 1-2 years' experience of digital fundraising and/or digital marketing including email communications, PPC, SEO and social platforms
* Knowledge of the not for profit sector (either client or agency)
* Experience managing digital agencies and partners
* Experience of writing online targeting communications
* Experience of co-ordinating digital acquisition and retention programmes

The challenges facing the animals centred around this charity have never been so urgent, relevant and immediate. Join their exciting team and help deliver positive, meaningful change. Please contact Charlie Webb at Harris Hill South West for more information.

Full-time, fixed term (up to 12 months) 

Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital. Through our Online Centres Network of hyperlocal partners, we are supporting people and communities to overcome some of the most pressing social challenges they are facing through digital. 

Since 2010 we’ve helped over 2.8 million people to improve their lives using digital, driving positive outcomes such as employment, reducing loneliness, supporting basic digital skills, and health and wellbeing. 

The Digital Social Inclusion Officer  is a critical role within Good Things Foundation, providing essential support for project delivery, helping deliver the organisation’s business objectives. As part of the Digital Social Inclusion team at Good Things Foundation, the role works within a framework of end to end responsibility for securing new opportunities with new/existing partners, developing and delivering projects.

We are looking for a focused, proactive, organised and collaborative individual with excellent communication and people skills, helping Good Things Foundation continue to grow its impact as a charity, changing millions of lives through digital.

You will have the best interests of Good Things Foundation and the Online Centres Network at the heart of what you do;

Your responsibilities will include:

• Project delivery and administration;

• Opportunity and partnership development;

• Policy and market intelligence;

• Communications;

• Reporting;

• Strategy and planning.

(See job description for full details).

You will have experience of:

• Managing relationships with external partners (essential);

• Developing project proposals and securing agreement from external partners (desirable);

• Costing/pricing work and negotiating terms (desirable);

• Coordinating the delivery of project work (essential);

• Providing administrative support to individuals and/or teams (essential);

• Event planning and organisation (desirable).

With the following qualifications, knowledge and skills:

• Excellent written skills, in particular experience of formal report writing and process documentation (essential);

• A confident communicator with excellent people/interpersonal skills (essential);

• Excellent relationship building skills and the ability to work collaboratively both internally and externally, with people at all levels (essential);

• Proactivity and the ability to work independently (essential);

• Confident in using Google docs and other Google Apps, e.g. sheets (essential);

• Understands the power of digital to transform people’s lives (desirable);

• Minimum of five GCSEs A* - C or equivalent, including Maths & English (essential).

Good Things Foundation is a social change organisation with a mission to ensure that everyone benefits from digital. We live the change we are seeking to achieve and encourage applications from diverse backgrounds.  We operate a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual's aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination. 

Safeguarding Statement and Pre-Employment Checks

Here at Good Things Foundation, we work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position, will include:

• An identity check (photo ID)

• Receipt of two satisfactory references

• Documentary evidence of right to work in the UK

• A satisfactory Enhanced Disclosure and Barring Service (DBS) check 

Digital Communications Officer

Closing date: Wednesday 23 October at 8:00am

Salary: £30,000 per annum

Contract: permanent

Location:  South Wimbledon (with travel to our services across South London)

Hours: 37.5 hours per week

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme,
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

Are you looking for an exciting, hands-on digital communications role in a small, ambitious team? Do you want your work to have real impact?

We are a leading London homelessness charity and are looking to step change our digital communications to help drive the development of our brand awareness and fundraising.

About you

We are looking for an excellent digital communicator with strong copywriting skills, demonstrable experience in website management, design capabilities, and an ability to drive our social media strategy.

The ideal candidate will bring experience and confidence in proactively creating engaging content and managing digital channels and will relish the opportunity to be hands on and drive this aspect of our work. 

They will be strategic-thinking, results focussed and have a strong ambition to raise our brand awareness, increase our engagement on social media, and increase our level of individual supports through digital.

We offer a competitive benefits package, flexible working and place a strong emphasis on career development.  You’ll be based in our fresh refurbished office in South Wimbledon, next to the tube station and 10 minutes’ walk from Wimbledon town centre and mainline station. We operate a modern working environment, including hot desking, flexi time and flexible working opportunities. This is an excellent opportunity to capitalise on our brand, untapped corporate markets and be supported to steer the direction of our fundraising and stakeholder engagement strategies, and develop your career.

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.  Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient.  We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

_______________________________________________________________________________________________

Digital Communications Officer

Role profile

Job Title:Digital Communications Officer

Department: Business Development

Reports to:Fundraising and Communications Manager

Salary: £30,000 per annum

 

Location: South Wimbledon 
 

Overall Aim

To work with the Fundraising and Communications Manager:

• To drive our digital communications, manage our website, co-create and deliver our social media strategy, create content (video, photos, infographics),  scheduling and reporting, and external and internal e-newsletters
• To develop compelling, quality written content that engages and increases audiences
• To be marketing focussed and strategic-minded, results driven with the aim of raising our brand awareness and help increase social following and fundraising
• To support on the creation and delivery of our Annual Report
• To assist with the management of our internal website, Click
• To be brand ambassador for Evolve, ensuring that all of our messaging and design is on brand and aligned with our values
• To create design content on Photoshop or Canva for use across the website, social media and print materials
• To manage our website’s SEO, Google Ads and analytics

Key Responsibilities

• To work with the Fundraising and Communications Manager to implement our digital communications strategy.
• Design and collate engaging content for all digital channels from written content to video, photos and infographics to drive our brand awareness and social following.
• To manage our website (Wordpress), regularly reviewing and creating engaging new content, creating new campaign pages and other new tools and capabilities for campaigns.
• Create engaging external e-newsletters, managing our mailing lists and reporting on open rates and click through rates.
• To build and manage a library of media content to support campaigns and fundraising activities and represent the range of our services.
• To be brand guardian, ensuring that external Communications are of a professional standard and consistent with Evolve’s values and brand, in compliance with policies and procedures, and recognised good practice. 
• To be aware of and analyse market and digital trends and use these to inform delivery of communications and fundraising strategies.
• To support colleagues across the organisation with any design needs or editing of internal booklets/printed materials/branded goods. 
• To support on the creation and delivery of the online Annual Report and any other key marketing materials.

 
Digital

• To deliver our digital strategy in order to raise our profile and levels of engagement. To keep abreast of effective marketing strategies and ensure we make full use of emerging technology/approaches/tools within social media.
• To co-create an engaging social media and content strategy to drive following.
• To proactively engage with audiences across social media channels, responding timely to comments and posts.
• To lead on the digital elements of fundraising campaigns, including paid for advertising, with support from the Fundraising and Comms Manager and our external digital agency.
• To report regularly on our digital performance including engagements, followings and other specific digital KPIs across the website and social media.
• To manage our website, create new pages, add news, stories and content to keep it fresh and up to date.
• To write and design our bi-monthly external newsletter, managing mailing lists and split testing marketing campaigns
• To monitor, measure and analyse our digital channels to inform our digital strategy and ensure content is engaging, conveys our values, and increases our audiences and reach.
• To manage the intranet and support colleagues with any technical difficulties with uploading content.
• To write and design our internal e-newsletters.
• Lead on improving our SEO, Google Ads and analytics.

Design

• To design visually attractive and engaging content across all channels.
• To design content for any printed resources.

Printed Resources

• To be responsible for the development of internal and external marketing materials, such as our Annual Report, People Plan and fundraising packs and ‘About Us’ leaflets.
• To support colleagues with the design and editing of our internal customer newsletter and service newsletters.
• To ensure continuity between online and print marketing assets and messages.

Brand

• To be brand guardian, protecting our brand, logo and strapline within the organisation, ensuring colleagues know how to use the brand effectively and appropriately, in accordance with our brand guidelines.
• To ensure external agencies and supporters using our logo follow our guidelines, checking that our name and strapline are used correctly, and messages about us are correct and in line with our key messages and tone of voice.

Events

• As a team, to occasionally provide administrative and logistical support for external, stakeholder and fundraising events, and on the day support in the delivery of events.
• To liaise with teams organising events to ensure content and design for supporting materials are on message, and to promote events through appropriate channels.
• To liaise with photographers, videographers and press to ensure maximum exposure for events, providing on the day support for logistics.

Management of external suppliers

• To work with our digital, PR and design agencies and printers to ensure that they deliver on brief, on time and within budget, with support from the Fundraising and Communications Manager.

Further information

The postholder will be required:

• To occasionally carry out any other duties as directed by the Fundraising and Communications Manager, Head of Business Development, Director of Business Development, Chief Executive or Board.
• To work within charity legislation, and in accordance with Fundraising Regulation and GDPR guidance including our consent and privacy policy, across all communication and marketing activities.
• To act in accordance with the aims of Evolve Housing + Support and promote and implement our Equal Opportunities Policy and other polices adopted by the Board.
• To follow our policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence.
• To further your development and knowledge you will be expected to attend training as necessary

This job description provides an indication of the roles and responsibilities for the post of Digital Communications Officer, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

Evolve reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.

Person Specification

Experience & qualifications

• Demonstrable experience of good quality and effective copywriting for a variety of communicative platforms, particularly social media, website and email.

• Experience of increasing supporter engagement through digital.
• Demonstrable experience of using various digital platforms and emerging technologies for awareness raising and/or income generation.
• Experience of developing engaging video content (desirable)
• Experience of creating design work.
• A relevant degree or other qualification would be an advantage

Knowledge

• Understand the relevance of different marketing routes, including various digital platforms to engage with different audiences to be able to build a charity’s profile.
• Understanding relationship management and the importance of consistency in message to engage different audiences.
• Understanding of the audiences a charity needs to reach and how to do this creatively, working to a digital strategy and content strategy.
• Understanding SEO and Google Analytics (desirable)

Skills

• Use of emerging technology, particularly around digital and ability to harness these in order to meet aims. 
• Ability to be proactive and reactive for online engagement with various audiences.
• Is creative and resourceful- has great ideas and can implement them even in the context of limited charity resources. 
• Ability to write engaging content, stories and messaging for a variety of stakeholders.
• Excellent proof reading skills.
• Excellent copy writing skills
• Excellent communicator with great interpersonal and presentational skills.
• Able to develop messaging relevant for influencing different audiences. Excellent interpersonal skills and ability to build relationships with customers and colleagues at all levels of the organisation.
• Proficient use of  Word, Excel, Photoshop/Canva (desirable), Wordpress and database applications
• Capable of delivering results to tight deadlines and under pressure. 

Personal style and behaviour

• Dynamic and energetic personality with a high degree of personal drive, able to manage both proactive and reactive communications work.
• Supports and co-operates fully with colleagues to meet current and future business needs and to promote collaboration.
• A confident, independent and effective team worker, with ability to take own initiative.
• Integrity and honesty, inspiring confidence and openness amongst colleagues.
• Resilient, able to handle conflict and remain calm under pressure.
• Flexible approach to work, including willingness to work outside normal office hours as required.
• Target focused and driven.

Other requirements

• Personal commitment to the corporate values, vision and objectives of Evolve Housing + Support and culture of continuous service improvement.
• Commitment to quality, customer service, best practice and best value in all aspects of the organisation’s operations.
• Commitment to customer involvement, and ability to involve customers in all aspects of the running of the organisation and where appropriate, in the delivery of communications and fundraising.
• Commitment to continuing professional development.
• Evidenced commitment to equality and diversity.

Here at the Ramblers we’re passionate about helping everyone, everywhere, find their feet and protecting the spaces we all love to walk. 

At the Ramblers, there is an increasing use of digital channels for an array of communication and marketing purposes, alongside the development of new digital capabilities. We are looking to recruit an experienced individual to enable the delivery of Ramblers digital communications. This is a key role, taking responsibility for the day-to-day management of the Ramblers’ communications channels, including social media and e-communications. You will create and deliver engaging and relevant digital content to support Ramblers’ campaigns and the development of our brand.

The digital communications officer will play a key role in developing coordinated content planning for the Ramblers, through proactive and reactive opportunities. As the Ramblers social media channels are continuing to grow in reach and engagement, this role will lead on their development. They will also provide crucial copywriting skills for an array of comms.

This role is primarily focused on the digital communications function for the Ramblers and sits alongside another officer whose focus is on the digital marketing function for the organisation. It sits within the wider Ramblers engagement team which also includes media, brand and campaigns.

This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.

If you think you’ve got what it takes to be our new Digital Communications Officer, we’d love to hear from you.
Essential Requirements include:

• Extensive experience of copywriting for web, email and social media.
• Excellent written and verbal communication skills and a demonstrable ability to interpret information for a range of audiences, within brand guidelines.
• Ability to communicate technical content into public facing comms.
• Experience of managing and gathering digital media, including image, video and audio.
• Experience of tapping in to external trends to increase engagement, such as awareness days.
• Ability to identify powerful stories for use across our channels, such as case studies.
• Knowledge and experience of using a website CMS.
• Knowledge and experience of using an e-comms platform.

This well known social welfare charity are looking for a Digital and Content professional to come on board on a 6 month FTC. Within this role, you can look forward to working with a high performing communications team, to deliver their strategic campaigns via digital media channels. You also will play a key role in maintaining and building their reputation across digital channels. You will be producing and editing innovative and creative content for their website, ensuring all content is engaging and fully optimised for SEO and UX purposes. You will contribute to social media content, ensuring that content produced is creative, engaging and relevant. You will contribute to the planning, resourcing and implementation of social media campaigns, and use relevant insight tools to produce high quality reports.

The ideal candidate will:

• Be an experienced digital professional
• Have an up to date knowledge of digital communications/marketing (CMS systems, social media management, SEO, UX etc)
• Have experience in producing digital communications campaigns
• Have strong experience in content creation

Please note that applications are being accepted on a rolling basis