We have an exciting new opportunity at BTO for a Digital Marketing Manager to drive a step-change in our fundraising. With an income stream target of £445k, you will develop and lead a new digital fundraising strategy that increases our income, delivered through digital channels.

It is anticipated that interviews will be held remotely on Thursday 6th August so please get your application in as soon as possible,

For further information see the attached role description. 

About Us:

Our office is located in Hatfield, Herts, however, like many organisations we are all currently working from home due to the coronavirus pandemic, although previously we were largely office based.  Due to the experience we have gained during this period, consideration will be given to requests for working from home arrangements.

This position is full time (35 hours), however, due to the effect the pandemic has had on the charity we have had to ask our staff to reduce their hours to 80% and our full time employees are currently working 28 hours per week. We will be returning to full time working as soon as we can, but no later than January 2021.

​The role:

This exciting role within the Marketing and Communications Team pivotal in the future development and growth of the charity, leading the digital team and working with all departments to deliver ambitious and inspiring work to support, engage and build trust with our audiences. 

About you:

You will be ambitious, creative and results driven, highly motivated about the capacity of digital engagement to influence behaviors, support people and inspire action, and persuade and influence others to ensure that digital is integrated into all projects at every level. You will be a champion of a digital-first future and work closely with teams to ensure our digital work is joined up. You will have exemplary experience in digital content and the motivation and aptitude to be practical, hands-on, and make the most of team talents.

Key Responsibilities:

1. Manage and implement strategic and tactical digital developments in alignment with charity goals.
2. Leadership and management of the digital team, delivering a range of digital services
3. Identifying early opportunities to develop and test ideas and support other teams with digital insight and support - for example supporting the development of a content strategy, and aligning opportunities with strategic priorities and user needs.
4. Everyday overview of digital planning and content production, with a strategic overview of the website and social media channels as well as new digital products.
5. Ensuring user-focused digital services always test and deliver what is most helpful for people with Crohn’s and Colitis, as well as establishing conversion metrics for the charity.
6. Support and coach colleagues around the organisation to develop a digital vision for their focus area, translating challenges and opportunities into excellent digital solutions. This includes developing product visions, establishing meaningful metrics, capturing needs, ideas and requirements and verifying them with data, and running workshops.
7. Maintain an overview of all online communications, developing and promoting standards and processes to ensure quality, usability, and consistency for our audiences.  Maintain a working knowledge of the charity marketing landscapes, identifying trends and new methods/platforms to trial.
8. Lead on Google Analytics, and other monitor/measurement tools, and consistently demonstrate effective use of Social, PPC and SEO, ensuring this supports all areas of the charity. Ensure that digital metrics are implemented, consistently reported and widely used.
9. Leading operational planning and budgeting, with the director’s oversight, for the team; tracking operational and budget performance; reporting monthly to show progress and any changes needed.
10. Leading and managing programmes ensuring appropriate project management methodology is used and milestones are delivered to time and budget.
11. As a member of the Joint Leadership Team, you will provide leadership across the organisation on current digital activity and future digital activity aligned to senior leadership plans and objectives.
12. Represent Crohn’s and Colitis UK at events.
13. Working in line with the Charity values and maintaining the reputation and standing of the Charity.
14. A commitment to equality, diversity and inclusion, the values and aims of Crohn’s and Colitis UK.

You will help us deliver bold, urgent, inspiring communications that meet the challenges of the climate emergency.

This varied job will see you develop compelling content and also take on the technical challenges of running our digital platforms. You should be a creative thinker, storyteller and designer who can expand our audience and deepen their engagement with us. We’re after someone who can bring great planning skills and a strategic approach to a wide range of projects – balancing competing demands from stakeholders and partners.

We’re looking for someone patient and tenacious with an eye for detail, comfortable using data and analytics to shape our digital output. You don’t need to be a climate expert – but you must be committed to working towards a better, brighter future for all.

**To apply for this vacancy, please ensure you download a copy of our application form from the documents section of our online portal when you apply and follow the instructions provided at the top of our job description page.**

JOB PURPOSE

This is an exciting opportunity to be part of a new organisation in start-up mode and help shape our digital channels from the ground up.

In this newly created role, you will be the focal point for the day-to-day editorial management of the charity’s social media channels and website. This will include content creation, scheduling, community engagement, analytics and campaign support.

Your first focus will be the launch of our social media channels, including Facebook, Instagram, LinkedIn and YouTube. You will also manage our new website, working closely with the digital fundraising team.

The role sits with the Communications team which is responsible for raising awareness and public engagement with the charity’s fundraising activity, UNHCR’s humanitarian work and the broader refugee cause.  You will collaborate with teams across the charity, including digital fundraising (who manage paid social advertising, display, search and email marketing), partnerships, special appeals, community fundraising and events. You will also be the key focal point for our coordination with UNHCR’s global and UK Branch Office social media teams.

If you think you have the relevant skills and the passion to use them to support refugees, we would love to hear from you. 

WHO WE ARE AND WHAT WE DO

United Kingdom for UNHCR is the United Nations Refugee Agency’s new national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection. We want those who work with us to share our values and passion for the cause.

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours.  Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES 

Planning and coordination

• Launch and grow our Facebook, Instagram, Twitter, LinkedIn and YouTube channels
• Deliver and schedule content on a daily basis, with flexibility to respond to news events and emergencies at short notice
• Provide timely responses to supporter queries on social media, coordinating with Supporter Care colleagues on messaging and follow up needs
• Respond quickly to sensitive issues and foster the growth of our online supporter community
• Manage the charity’s website to ensure high quality, timely content that supports all areas of the charity, including individual giving, corporate partnerships, legacies, PR campaigns, advocacy and governance
• Responsible for website maintenance and UX best practice

Content creation and campaign support

• Produce or commission multimedia content, including video stories, infographics, blog posts, web stories and other content to support charity activity
• Apply understanding of UNHCR’s humanitarian work to deliver strong storytelling and relevance content to the audience
• Adapt content from UNHCR head office and field comms to localise for UK audiences
• Develop digital editorial plans to amplify campaigns, milestones and events
• Deliver planning and scheduling in a timely manner, and be quick to respond to news and emergencies
• Support development of an online influencer strategy to enable passionate advocates to get involved and spread the word about UK for UNHCR’s work
• Flag and navigate political sensitivities in line with UNHCR and charity policies

Analytics and best practice

• Deliver analytics on social media and organic website activity, recommending changes in strategy or mix to improve effectiveness
• Maintain a search engine optimisation routine, working closely with the digital fundraising team and UNHCR HQ digital team
• Keep up to date with digital communications and content trends, platforms and tools
• Provide subject matter expertise, proactive assistance and advice as required for planning and delivery of digital and supporter journey projects Work with external experts, such web developers, UX and SEO specialists, to deliver periodic reviews and bespoke solutions when required
• Observe all legal and legislative requirements, comply with policies and procedures, and demonstrate a high level of confidentiality and integrity.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing social media channels to deliver engagement, campaigns and audience growth, preferably in the charity sector
• Experience in Content Management Systems (CMS) and website maintenance
• Experience of delivering digital comms that created an impression, raised awareness and prompted followers to take action
•  Experience of identifying and driving iterative improvements to digital channels through testing and analytics

Essential Skills/Knowledge

• Proficient in using Google Analytics and social media tools to evaluate performance and identify improvements 
• Knowledge of SEO and how to apply it to improve content and engagement
• Proficient in creating content for online use, using software such as Adobe Suite, Canva or similar to edit and produce basic assets
• Strong communication skills, applying tact and diplomacy in community management  
• Proficient in social media planning tools and platforms to schedule and post content  
• Researching images and writing compelling copy for different audience profiles
• The ability to prioritise multiple tasks, working proactively and sometimes under pressure
• Good attention to detail, strong ability to proof-read and pick up inconsistencies
• Understanding of GDPR principles
• Excellent stakeholder and relationship management skills 
• Proficient in Microsoft Word, Excel, PowerPoint,
• Must have an interest in global humanitarian affairs

Desirable skills/experience

• Working in a not-for-profit or advocacy organisation
• Experience with refugee issues or field work
• Experience in a start-up environment and establishing channels from launch

Title: Social Media & Digital Marketing Officer

Salary: £20 per hour, part-time

Contract: 3 months initially with extension subject to review

Reporting to: CEO, Melanoma Focus

Location: Remote working

Be part of Melanoma Focus and work for a growing and dynamic team dedicated to supporting melanoma patients, carers and healthcare professionals.

Melanoma Focus is a national charity based in Cambridge, serving patients and clinicians alike, with a strong professional membership and an important advocacy role in patient care.  We are well-established as a trusted source of knowledge and good practice in the melanoma community, with significant international respect and a reputation for ‘boxing above our weight’. Our clinical guidelines and consensus statements on various aspects of the disease, and in particular its rarest forms, are accredited by NICE. Our Melanoma Helpline, run by expert clinical nurse specialists, and the Patient Decision Aid support patients and carers throughout their melanoma care pathway.

We are looking for someone who can assist our small but growing fundraising and marketing team, who likes to make things happen and will take our social media strategy to the next level. This role would suit someone with specific experience in digital marketing, particularly social media marketing, and who is passionate about making a difference to patient care.  We are committed to welcoming people from the widest possible diversity of background, culture and experience. 

Application process: email CV and covering letter to Susanna Daniels.

Reference: Social Media & Digital Marketing Officer as the email subject. 

Roles and Responsibilities

• Maintain and increase the charity's social media presence through Facebook, Instagram, Twitter and other platforms, providing interesting and timely updates.
• Work closely with the Melanoma Focus team to create daily content, including posts and stories (different platforms may require different content depending on engagement rates and platform trends/algorithms).
• Develop a social media strategy supporting the CEO and the Fundraising Manager for all events, campaigns, launches and the Melanoma Focus portfolio.
• Support all events, launches and campaigns through digital advertising and content creation.
• Write, or support the writing of, copy for posts on each social media platform.
• Ensure all comments and inboxes are monitored and queries and complaints are dealt with and responded to.
• Appropriately advise and manage SEO, SEM, PPC, Paid Advertising, Paid Search etc.
• Manage social media advertising on Facebook and Instagram.
• Manage Melanoma Focus’s relationship with Just Giving and similar platforms.
• Monitor social media post and advertising performance using insights and Google Analytics to budget social media spend accurately.
• Remain up to date with the latest digital marketing and fundraising developments, identifying, prioritising and implementing appropriate opportunities for Melanoma Focus.
• Ensure all content is consistent with the Melanoma Focus tone of voice, so that it enhances all marketing and fundraising efforts.
• Work closely with the Fundraising Manager to ensure fundraisers are monitored and thanked.
• Provide regular reporting on performance of social media & digital marketing.

EXPERIENCE (E = essential, D = desirable)

• Excellent IT, administrative and analytical skills (E)
• At least 2 years’ experience in social media marketing with in-depth knowledge of Facebook and Twitter (E)
• Managing and delivering social media campaigns within a charity, business or other organisation (E)
• Devising social media strategy and advertising campaigns to reach new audiences (E)
• Nurturing new and existing supporters through excellent supporter engagement via social media (E)
• Delivering all marketing activity within an agreed budget (E)
• Creating exciting, enticing and creative written copy (E)
• Promoting organisations through digital marketing activity such as SEO, PPC, Paid advertising and Paid Search (D)
• Using Google Analytics as a reporting tool (E)
• Working within a small team, preferably for a cancer-related organisation (D)
• Experience and effective discipline of working remotely (D)

Other Skills

• A passion for making a difference to melanoma patients, carers and healthcare professionals.
• Flexible approach and adaptable to working in a small cross-functional team.
• Ability to prioritise conflicting demands and tight deadlines; able to work with team members to share, motivate and influence; creative, strategic thinker, with a ‘Can Do’ attitude; desire to use initiative and seek continuous improvement.
• Agile and responsive to a changing social media environment.
• Willing and able to occasionally carry out other tasks for Melanoma Focus as and when required.

Job title: Digital Officer
Salary: up to £30,209.35 per annum
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 31 August 2020
Virtual interview date: 15 September 2020

Please be aware this is a full time position, working 35 hours per week (5 days).

We are seeking an ambitious Digital Officer to join our innovative websites team within the Communications Directorate.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

The Digital Officer role sits within the Publications & Digital team, in our Communications directorate. We work to spread the word about Cats Protection, which is important for encouraging people to come to us, the UK’s leading feline welfare charity, for all their cat needs, whether they are looking to re-home a cat or need cat care advice. We do this through media coverage, online activity on our national, branch and centre websites, social media, email communications, our blog and printed publications.

This role sits in the Websites team and will be working with the Website Manager, Digital Content Manager and Digital Engagement team to maximise the effectiveness of our digital presence.  You will be responsible for supporting our Website Manager to ensure that content on our websites and extranet is up to date and provides optimum user experience. This role also provides support and resources for our remote website editors to manage our branch and centre sites and will be working with multiple content management systems (including SharePoint and bespoke systems).

The ideal candidate will be organised and proactive, with experience of working with content management systems. You will possess excellent interpersonal and communication skills along with the ability to multi-task.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a virtual interview including a presentation.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Do you care about great content? Do you want to play a key role in achieving our digital vision?

We’re looking for an experienced content producer to develop excellent content across our digital channels (website, social media, email and digital marketing), and play an important role in developing, testing, and reporting on innovative digital content. You’ll support the digital team in covering other areas of work where needed, including communication with our external moderation agency and digital responses to external activity.

You’ll have proven ability in developing digital content for different audiences across digital channels, and be comfortable with Adobe Creative Suite, Google Analytics, CMS and social media tools. With the ability to work independently, you will prioritise your work, meeting deadlines and will have well-developed time management skills.

Closing date: Monday 24th August

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Please refer to the Job Description whilst completing your application.

About Us

Our office is located in Hatfield, Herts, however, like many organisations we are all currently working from home due to the coronavirus pandemic, although previously we were largely office based.  Due to the experience we have gained during this period, consideration will be given to requests for working from home arrangements.

This role is full time (35 hours), however, due to the effect the pandemic has had on the charity we have had to ask our staff to reduce their hours to 80% and our full time employees are currently working 28 hours per week. We will be returning to full time working as soon as we can, but no later than January 2021.

The role:

To support our strategic aim that everyone will understand Crohn’s and Colitis, whilst raising the profile of the charity. To deliver ambitious communications campaigns and generate regular, high-quality national and regional media coverage for our work in health services development, research, income generation and high-profile campaigns, supporting the charity’s other strategic aims.

About you:

With proven experience of working on successful media campaigns and generating high-quality, effective media coverage, you will also have a working knowledge of digital media, including social media, video and graphics.  Strong interpersonal skills and professionalism in working with both journalists and colleagues but especially when working with case studies when you also need to understand GDPR requirements.  Our priority is always helping those living with IBD so experience of reporting on media campaigns and showing their impact and a commitment to the Charity aims and values are essential.

Key Responsilities:

Manage the media communication of agreed areas within the charity, working with research, public campaigns, health service development, income generation activities and the charity profile: 

• Secure consistent national, regional, digital and specialist trade media coverage to increase understanding of Crohn’s and Colitis and raise the profile of the charity
• Develop and deliver creative communication and PR plans, working with other teams across the charity, in support of the charity’s strategic aims
• Support with ambitious multi-media campaigns and projects, working with the digital and brand teams, and external creative agencies on content and strategy.
• Plan proactive media work and create media opportunities to raise awareness of the issues faced by people with Crohn’s and Colitis
• Monitor the news for relevant stories in the health, research and charity sector, and advise on sharing with the Crohn’s and Colitis community in accessible language
• Develop and build relationships with organisational spokespeople, including healthcare professionals and researchers, providing them with briefing
• Communicate policy-led messages through strong and compelling language to key stakeholders and healthcare audiences
• Identify PR opportunities and build and maintain relationships with our ambassadors, celebrities and influencers
• Identify interesting stories to share with our members and supporters, through our online membership magazine, online blog, news section and email communications
• Attend and assist at any meetings or events, including our flagship fundraising event WALK IT (currently on hold) 

Provide an effective media service:

• Write attention-grabbing press releases, features and pitch stories to media as required and to deadline. Distribute to targeted media using the contacts database, building and managing media lists
• Provide timely and accurate information to journalists, both proactively and reactively, including statements
• Contribute to the smooth running of the press office. Share the delivery of an out-of-hours press phone (flexible rota - currently one week in three)
• Identify, develop and maintain journalist relationships across a range of media outlets, including print (trade, national, regional), broadcast and online
• Respond quickly to breaking news opportunities and where relevant, work with colleagues to respond swiftly to the media with comments
• Identify and build relationships with a network of case studies, willing to share their stories with the media and to the Crohn’s and Colitis community
• Work with the digital team to identify news stories to share on social media

Evaluation and analysis:

• Collate and analyse media coverage secured, including monthly reporting and personal KPIs 
• Assist in the production of reports, both for specific campaigns and impact and data reports

We are looking for a digital project manager. You will help manage the organisation of digital marketing projects for our lovely charity clients. 

You will make sure the planning, delivery and execution of paid and organic search, display, paid social, and data projects are on track. 

• You will coordinate the briefing, scoping, planning, delivery and reporting of our projects.
• You will work with our team to understand what our projects need and their current processes. You will then create project plans in Asana, and sync timelines using Instagantt.
• You will make sure we deliver our projects on time. 
• You will be the go-to person for information on our projects’ progress for our team and clients.
• You will make sure project stakeholders do their elements of the project on time, reminding then where necessary

About the role

Location: Currently remote

Role type: Freelance or fixed term contract. 

Closing date for applications: Rolling applications. We will keep recruitment open until we find the right candidate.

How to apply: Apply using our online application form - https://forms.gle/iBih6EFZxi8Kessx8

Details of what you will do

• Collaborate with Platypus staff to design, develop and implement our projects
• Help coordinate the resources of Platypus staff and freelancer time, as well as client time
• Communicate with clients about the progress of their projects
• Make sure our projects are delivered on-time
• Ensure everyone is on board with any delegated tasks
• Develop detailed project plans in our project management platform, Asana. 
• Use Asana to track the progress of projects
• Manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate problems to the right member of staff 
• Highlight potential risks
• Be proactive to solve any problems
• Suggest improvements in how we set up and run our projects

About you

In short, you’ll be good at managing projects! 

You will be:

• great at communicating with people using different channels
• comfortable juggling a lot of different tasks
• a great problem solver. 

You’ll be able to:

• deal with a range of stakeholders
• work autonomously
• challenge and influence decision making when required.

Knowledge

• Able to understand project objectives and how they relate to organisational strategy. 
• Understanding of the key stages in projects
• Working knowledge / understanding of the types of projects we  work on. These include consultancy, search marketing, conversion rate optimisation and paid social media advertising campaigns. 

Qualifications / methodologies

Ideally, you will have a recognised accreditation in professional project management such as:

• PRINCE2 
• Agile Project Management 
• APM Practitioner Qualification
• APM Registered Project Professional
• Project Leadership Programme or other related qualification

If you don’t have any of these qualifications, you will need to show that you can deliver projects using another project management methodology.

Equality

We are working hard to become an anti-racist and truly inclusive employer.

Our team is friendly, supportive and constantly working to improve its culture. We have a diverse team, and we really encourage applications from people of colour, women, new parents, people with disabilities and anyone identifying as LGBTQ+.

Platypus Digital is a Living Wage accredited employer.

Blind recruitment

We have a blind recruitment process in place for this role to minimise the possibility of unconscious bias. 

This means our shortlist will have names, education, links to social media profiles and locations removed to reduce the chance of unconscious bias, so we only take candidates forward based on ability.

Here’s the whole process.

1. Applicants complete an online application form
2. Personal information is removed by our HR company
3. They share the long-list with Platypus Digital
4. Platypus Digital shortlists based on application answers alone
5. Our HR company contacts the shortlisted candidates to arrange interview times (early and late slots are available)
6. The interview will start with a time limited test for the candidate to work through alone.
7. The interview questions will test project management ability. They will be scored individually by the panel, which will include someone from our HR company.
8. After the interview, the panel will gather the completed sheets and calculate scores.
9. Finally, we contact the successful candidate.

Interview questions

These will cover:

• how well you would adhere to our values (weighted one third of the total score)
• details of you manage projects (weighted one third of the total score)
• how you would communicate with our clients using email, video call and (when it’s safe) in-person meetings (weighted one third of the total score)

Promotion of this role

We are promoting this role through:

• Charityjob
• Our email list
• Our individual networks via email and social media
• One to one outreach by our staff and clients to reach networks it wouldn’t normally reach
• Umbrella organisations like Black Women in Tech
• One to one outreach

The interview panel will be Matt Collins (MD), Will Cardy (Head of search and data, who will work with the post holder) and Sian Whittington of Bespoke HR (who support Platypus Digital in all aspects of HR).

Decision criteria

The three interviewers will score each answer 1 (not demonstrated ability), 2 (partially demonstrated ability and 3 (fully demonstrated ability).

Interview scores will then be compared across three interviewers 

Total scores will be compared to find a candidate who demonstrates ability to do the job

Where ability scores are equal, the candidate with the best values scores will be selected

How to apply

Apply online via our application form.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have trebled. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.
Our Fundraising team has an ambition to grow our income beyond £60M in the next five years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.
This is an exciting new role in the fundraising team at Age UK. We're looking for a Digital Marketing Manager to grow Age UK's digital fundraising (revenue generating) activities including paid social, email, Adwords, search and display to drive key audiences to engage with fundraising campaigns and products. To do this you'll develop digital campaigns and propositions for fundraising to drive acquisition and grow loyalty of supporters including developing engaging digital supporter journeys. Whilst based in the Individual Marketing team, you will help guide and support other fundraising teams to help them achieve their digital objectives as a digital subject matter expert.
At Age UK we use audience insight to find the moments that are important for supporters and understand their motivations to best engage them with our cause. This is an exciting opportunity for an individual who has experience working as a digital specialist in either fundraising or direct online sales with a solid understanding of using audience insight for decision making. In this role you will be able to develop your management skills, build a strategic digital fundraising framework for Age UK and work as part of an ambitious and collegiate Fundraising division.

You will:

* Oversee and develop the digital fundraising strategy and be a digital fundraising expert for Individual Marketing, Innovation, Events, Major donors and Legacies.
* Manage the digital budgets for Individual Marketing to drive revenue growth and engagement.
* Develop excellent working relationships with the Digital Marketing team to support cross functional working and the sharing of learnings.
* Create online user journey models with the Acquisition and Loyalty teams to build out holistic data driven conversion experiences.
* Report on digital fundraising activities to senior stakeholders.
* Use analytics, user research and audience insight to develop and optimise activity.
* Take a bold approach to innovation to engage online audiences including audience driven propositions.
* Focus on increasing email opt-in rates across all channels.
* Continually test and learn to inform new product development.
* Responsible for effective line management of an Email Marketing Executive, Fundraising.
* Complete financial reporting for your budget areas.
* Have an understanding of Charity and Data Protection Regulation legislation, including but not limited to, FRSA, IOF, DMA, TPS and Charity Commission guidelines.

We can offer:

* 26 days annual leave plus Bank Holidays
* Annual leave purchase scheme
* A fantastic pension
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Digital Officer

We are Business Disability Forum. We believe the 26 million people in the UK and over 1 billion people worldwide with disabilities and long-term conditions enhance the social and economic health of our societies. We help remove barriers in business structures and Government that prevent disabled people from thriving and making their contribution to the world.

We are unique. There are many great disability charities and disabled persons’ organisations. Our niche is our expertise in disability as it affects business.

The role

We are looking for a Digital Officer to help us to optimise, develop and co-ordinate the day to day running of our websites and future digital products concentrating mostly on maintaining our current website, online member (knowledge) hub and Disability smart benchmark site.

To be successful in the role you will have significant experience of co-ordinating websites and digital products in a similar size organisation. You are likely to have worked alongside digital marketers and across a full range of channels. You will be able to show how you’ve successfully engaged disabled users and turned insight into real actions and solutions.

The requirement

• A proven background of delivering websites and digital products to a business audience and specifically including the needs of disabled people with a wide range of access requirements (A & I).
• Professional experience managing, updating and maintaining a Content Management System, particularly WordPress (A, I & T).
• Experience of writing and editing web content for different audiences (A, I & T).

• Comprehensive knowledge of Web Content Accessibility Guidelines (WCAG) and techniques to meet WCAG for web, mobile and documentation (A, I & T).

For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:

How to apply

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Nutmeg House, 60 Gainsford Street, London SE1 2NY. If you are submitting your application by email please do so to barnabyp @ businessdisabilityforum .org .uk

• Closing date for applications: 9 August 2020
• First interviews are planned for the weeks commencing 10 August & 17 August 2020

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at address above or by telephone on 020-7403-3020.

For further information on Business Disability Forum please refer to our wesbite via the button below.

Equal opportunities

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be guaranteed an interview.

The Charlie Waller Memorial Trust is a charity committed to supporting young people to look after their mental health. We're looking for an experienced Digital Officer to help us reach new audiences and transform the way we work.

CWMT was founded in 1997 in memory of Charlie Waller who suffered from depression and took his own life at the age of 28. Today we reach thousands of people in schools, colleges, universities and the workplace with our high quality training and resources.  

The charity has started on a digital transformation journey and a dedicated role is required to support the imminent implementation of digital solutions (new website, CRM and finance solution). The role will be key in further developing and implementing the charity’s digital strategy in consultation with the Communications Director, Finance and Operations Manager, management team and staff.

As this is a new post, there is an opportunity to shape the role, and the right candidate will play a key part in making sure  the Trust and its activities are serviced with robust, reliable and up-to-date evidence and information. 

About the role 

Reporting to: Finance & Operations Manager 

Hours: Full-time, Mon-Fri, 35 hours 

Annual Leave: 20 days per year, excluding bank holidays, increasing by a day per year of service after the first two years up to a maximum of 25 days. In addition, the office is closed for 3 days between Christmas and New Year (this is additional paid leave). 

The role is based at the Trust’s office in Thatcham, Berkshire; however, we are following government guidelines for COVID-19 and working from home except for tasks which cannot be carried out that way. In the longer term there may be options for some continued home working. 

Interviews will be held on or before Wednesday 19 August.

Key responsibilities 

• CRM – manage database functionality, make updates, ensure accuracy and quality, develop and improve functionality, action system change requests 
• CMS - edit and update website 
• Support digital delivery of charitable aims including project management 
• Support implementation and development of Dynamics365, Business Central and Umbraco, ClickDimensions 

• Contribute to reports by analysing data and providing insights into the Trust’s online presence and supporter engagement (using Google Analytics, CRM, social media stats) 
• Support the implementation and ongoing management of Google Adwords 
• Train and mentor staff, trainers and volunteers on the new digital solutions to ensure a digital culture is embedded 
• Manage users and their permissions, ensure system security protocols are followed, act as a M365 system administrator and expert user of all the integrated systems 

• Maintain development environments and manage change requests 
• Work closely with the team to identify and develop efficient data processes and systems 
• Embed digitisation of processes/systems 
• Update policies and process instructions for digital systems 
• Liaise with external digital partners to troubleshoot and swiftly resolve any issues that users may encounter 

• Proactively seek to improve systems and identify opportunities for improvement 
• Help the charity to continue its digital transformation journey by being a digital advocate and encouraging a ‘digital first’ attitude where appropriate 

Person Specification  

Experience 

• Experience of updating and maintaining websites using a content management system (CMS), ideally Umbraco (essential) 
• Experience of working on websites and CRM systems within the charity sector (desirable) 
• Experience of using Microsoft Dynamics 365, Umbraco, Google Analytics, ClickDimensions (desirable) 
• Experience of administering CRM database systems and providing database user support (essential) 
• Experience of analysing and interpreting website data (essential) 

• Experience of digital marketing, including SEO and content marketing (preferred) 
• Experience working on projects with external agencies and to tight deadlines (preferred) 
• Experience of contributing to supporter journeys, integrated communication plans and supporter care strategies in order to improve the lifetime value of supporters 
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively (preferred) 
• Experience of managing enquiries and troubleshooting issues 

 
Skills and Attributes  

• Excellent IT skills with a good working knowledge of Microsoft365 & Office365 (including Excel, Word, Outlook, PowerPoint, SharePoint, Teams) and the ability to troubleshoot common problems (essential) 
• Attention to detail and accuracy (essential) 
• Strong written and oral communication skills with the ability to create a positive impression quickly (essential) 
• Ability to build and maintain effective relationships, both with third parties and colleagues (essential)

• High degree of integrity, tact and diplomacy (essential)
• Creative and not afraid to suggest new ideas (essential) 
• Ability to take in information quickly and think logically (essential) 
• Flexibility and adaptability (essential) 
• Ablility to prioritise, make decisions and work autonomously to tight deadlines (essential) 
• Commitment to working within diversity policy and in an inclusive, open and transparent ‘one organisation’ style (essential)
• Commitment to the aims, values and purposes of the Trust (essential)
• Willingness and ability to perform other required duties commensurate with the terms and conditions of the post as required (essential) 
• An open minded, positive attitude with a passion to make a difference (essential)

 Knowledge  

• Knowledge of Google Analytics and digital marketing (essential)
• Knowledge of digital accessibility (preferred) 
• Knowledge of digital trends in the not for profit sector (desirable) 
• Knowledge of data protection and GDPR and Gift Aid legislation (preferred) 
• Knowledge of the charity/not for profit sector (preferred) 
• Knowledge of mental health issues affecting a wide range of people (desirable) 

Education and training  

• 2 years of industry experience (desirable) 
• Commitment to undergoing any further training required to fulfil the role (essential) 

NB: This job description identifies the key responsibilities and requirements. It is not an exhaustive list of tasks that need to be completed. The Trust reserves the right to amend the job description as the role develops with the organisation. 

This high profile homeless charity are looking for a senior marketing and digital professional to join their team. Within this role you can look forward to joining the charity during an exciting time, with high profile campaigns and digital change.

Within this role you can look forward to leading a team of 16 in total with 4 direct reports, covering marketing & brand, digital and supporter engagement. You will be leading the team to build the charity's brand and to engage with new and existing supporters. You will play a vital role in building the charity's digital capability and to ensure that the full digital mix is utilised.

Further to this you can look forward to devising and delivering content and social media strategies, as well as overseeing the delivery of wider digital communications activity across the charity. You will keep abreast of new digital opportunities and drive innovation to ensure that charity is able to capitalise on new technology and trends.

You will be playing a leading role in the charity's digital and data transformation programme, ensuring that the programme supports and compliments the wider marketing strategy and that the team have access to key data and analytics to deliver the best customer experience.

Please note that this role will be remotely based with their offices based in central London

The ideal candidate will:

• Be an experienced senior digital/digital marketing professional
• Have an up to date knowledge of the digital landscape
• Have a strong track record in the development and delivery of digital and marketing campaigns
• Take an audience-centric and data-driven approach
• Have a strong stakeholder engagement ability

Home-Start Barnet is a voluntary organisation committed to promoting the welfare of families with young children. Our volunteers support families experiencing difficulties by visiting them regularly in their own homes and offering them friendship, emotional and practical help.

This new role is an exciting opportunity for an experienced Digital Officer to help transform the way in which our charity works, bringing us into the digital age. This is a multifaceted role, which requires the post holder to take a central position within our organisation, and support us with elements of internal and external communications, social media, recruitment of volunteers and training to enable us to work better using digital platforms. The Digital Officer will possess the skills, passion and creativity to help create a digital agenda and drive it forward.

KEY RESPONSIBILITIES:

• Carry out an internal audit of the digital capabilities of staff as well as our operations
• Create a digital plan for the charity, with clear deliverables and a plan for implementation to ensure a digital culture is embedded across Home-Start Barnet.
• Help to lead the charity through digital transformation by being a digital advocate and encouraging a ‘digital first’ culture where appropriate
• Research into appropriate external training to enable staff and volunteers to work remotely, while effectively supervising volunteers and supporting families
• Develop necessary policies and procedures to support digital working, safeguarding and GDPR compliance
• Support the CEO and Director of Operations to evolve all aspects of HSB’s online presence, including the website and social media channels
• Increase followers across all social media channels through the production and sharing of innovative and creative content and engaging with supporters.
• Support awareness raising of HSB in boroughs of operation through digital channels to increase referrals and to attract more volunteers
• Assist in the remote recruitment and training of volunteers, working closely with the Volunteer Managers and other members of the team