Digital officer jobs in cambridge, cambridgeshire

Merchandise and Fulfilment Manager

The Merchandise and Fulfilment Manager role sits in the Brand team and works closely with the wider department, which includes brand, a creative studio, and production. The role supports the whole organisation to source and deliver merchandise, print materials and fulfilment services. This includes the selection and management of suppliers to achieve the best value for Alzheimer’s Research UK, whilst ensuring compliance with responsible sourcing practices. The role also requires an eye for branding and maintaining outstanding levels of consistency across our printed materials, working closely with the Creative team to achieve this. The Merchandise and Fulfilment Manager is also responsible for managing and developing the online shop.

The role has responsibility for significant budget management and relationship building, both internally and externally. The candidate will be a tenacious and driven individual who can bring a proactive and independent approach.

Key Responsibilities:

· Proactively manage and develop Alzheimer’s Research UK’s merchandise offering, ensuring it is relevant and cost efficient, and monitoring and reporting on stock levels.

· Manage and develop the Alzheimer’s Research UK online shop, monitoring sales and responding to customer queries, working with the Digital team to ensure strong day-to-day performance.

· Manage the production of printed materials including health information and events materials.

· Manage our merchandise, print and fulfilment suppliers, leading tenders, contracting, review meetings, and briefing new work.

· Create and manage the merchandise and fulfilment budget for the organisation, completing quarterly reforecasts.

· Develop excellent relationships across the organisation, supporting colleagues to plan their requirements for merchandise and printed materials.

· Play an active role in the Brand management team and the Strategic Marketing directorate, demonstrating the Alzheimer’s Research UK values and leadership attributes.

· Line Manage the Supporter Merchandise and Fulfilment Officer and support their development.

What we are looking for:

· Experience of working in a charity.

· Excellent experience of procuring and managing external print and fulfilment suppliers.

· Experience of buying merchandise products.

· Experience of tracking and reforecasting budgets.

· Experience of working within creative production processes to print and distribute creative work.

· Strong experience of developing materials for events.

· Understanding and experience of working to brand guidelines and driving brand consistency across materials.

· Outstanding stakeholder management and relationship building.

· Ability to work with independence, drive and initiative.

· Excellent project management skills.

· A creative and innovative thinker who generates new ideas.

· Organised with the ability to prioritise many tasks and pay excellent attention to detail.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd November 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

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