We now have a vacancy for a Digital Marketing Officer to be responsible for our online presence and the growth of LtL’s digital education offer, leading to a growth in customers paying for and engaging with our online training. 

Key responsibilities include:

• New business development, with a focus on supporting the delivery of our online learning offer to schools, charitable trusts, corporate and social investors.
• Creating a digital presence for LtL’s online training offer.
• Sharing and promoting LtL’s online learning offer across multiple digital platforms, and with key stakeholders.
• Designing and delivering LtL’s communications plan regarding our digital education offer.
• Using analytics to increase self-generated income from online training because of promotional activities.

If you have the skills and would like to work for a charity that invests in it’s people, please visit our website to download and read the information pack.

The deadline for submitting applications is 9 am on 17th February, 2021

Head of Data and Analytics

We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

We truly value the benefits data and technology can offer to bring about positive change for customers and staff alike.

We can be described as friendly and fast-paced,  loving what we do. We are passionate about the high-quality services  we provide, seeking always to improve

We offer our colleagues a professional and collaborative workplace and the chance to build a rewarding career within a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our I.T. Team as the a Head of Data and Analytics

High quality data and smooth-running systems are essential to the success of a  modern and agile organisation. This is particularly so for One Housing.

As company that provides a broad range of products and services  there is the ongoing challenge of providing data and insights that support continuous improvement and fresh business challenges.

We offer the opportunity to put your stakeholder engagement abilities, problem-solving skills and technical knowledge to fantastic use, in support of an organisation with a clear social purpose and strong values.

We value that we keep our promises; that we do a great job; that we value diversity; that we work together and that we always look for ways to improve. This is  what makes us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Head of Data and Analytics based in Camden(or currently from home). Your responsibilities will include:

• Chairing the Information Governance Steering Group tasked with overseeing the deployment of the current Information Governance strategy. This includes liaising with stakeholders such data-owners and overseeing the training need of data-stewards, as well as co-steering the ongoing deployment of data management and reporting technologies.
• Chairing the Data Change Board tasked with change management across all data domains within the Group, including data that is crucial to the customer, thereby mitigating risks to customer safety and the disruption of essential services.
• Lead the Business Intelligence team which currently provides data, reporting and analytics to the Group. This team is a key contributor to the accurate and timely production of performance and regulatory reporting, as well as responsible for evidencing that data quality is being maintained across all our data domains.

More about Governance

• Oversee the implementation of the Information Governance strategy to drive value from and manage risks associated with One Housing data.
• Chair the Information Governance Steering Group to ensure effective use of information over the long-term.
• Chair the Data Change Management Board to ensure data quality standards are maintained and services are not disrupted.
• Develop and maintain Information Management Policy and Procedures.
• Ensure Data Architecture Principles are maintained (Eg less spreadsheets, use of master data management and appropriate data repositories)

More about Leadership

• Lead the Business Intelligence team such that it has the skills and capacity to develop and provide reports, analysis and data sets for the Group.
• Provide thought-leadership in terms of One Housing emerging as a data-driven organisation with increased use of data analytics.
• Oversee the management and development of the reporting and data management technologies within the Group.
• Lead the array of Subject Matters Experts in order to  be effective in the role and as a team.

More Stakeholder management

• Develop effective working relationships with key stakeholders to ensure the BI team is always aligned to business needs.
• Champion Information Governance and Data Ownership across the Group.
• Co-create awareness and training initiatives to increase staff capability regarding all aspects of data management.
• Through stakeholder and peer engagement, track whether One Housing’s transformation roadmap is remaining aligned to the Information Governance strategy.
• Inform stakeholders in terms of the art-of-the-possible in terms of reporting, analysis and insights.

More about Team Management

• Design and implement strong demand management and solution delivery processes for BI requests.
• Ensure that Team development activities are aligned with the overall strategy and objectives of One Housing.
• Annually review and define future BI requirements via  a thorough assessment of stakeholder needs.
• Informing budgets and objectives accordingly.

More about Delivery

• As per agreed deadlines, the BI team are required to deliver monthly departmental KPIs, compliance levels report, management accounts and service area activity tracking.
• Including regulatory compliance reporting, as well as providing enterprise-wide data quality reports and metrics.
• Enable data-driven decision making at pace, via repeatable and scalable mechanisms such as established metrics, reporting and review mechanisms.
• Overcome technical challenges in a cost-effective way, influencing the implementation of better tools, technologies and best practice.

More about Change and Transformation

• Understand the underlying business processes and be able to articulate why certain metrics and reports are priority.
• Support the development of compelling business cases to bid for resources.
• Ensure close engagement with other technology teams to maximise insights and value from new processes and platforms.
• Build forecasting models for our priority data domains, reporting on projected KPI performance, and thus enabling pre-emptive business action.

More about high priority Data Domains and the specific responsibilities of this role:

1. Asset Management Data

• Provide comprehensive stock data  for One Housing and all its subsidiaries.
• Evidence triangulation of this One Housing stock data  with all other stock records.
• Identify any anomalies in the triangulation, investigate and lead the resolution in a timely manner.
• Provide on demand a triangulated and reconciled stock reports to the Asset Compliance Group, Executive Team and the Group Board.
• Oversee the additions/ deletions to the stock list.
• Provide assurance that the compliance reports are reconciled across a comprehensive data-set at a property/component level to the Asset Compliance Group, Executive Team, and our Group Board.
• Prepare and supply regulatory and statutory stock reports regarding One Housing and its subsidiaries to One Housing Governance team.

2. Customer Data

• Provide assurance reports to Customer Service teams in terms of the quality of key data associated customers, e.g. data related to customer safety and risks, satisfaction, contact preferences and current service activity.
• Including assurance reporting, validating that automated digital services being provided to customers e.g. via MyOneHousing and our other digital channels.

3. Income and Property Management Data

• Provide assurance reports that data held in accordance business rules and data protocols associated with income and property  management.
• Delivering and embedding change to make One Housing an efficient and effective organisation. This has been a focus for the last 3 years and Continuous Improvement is now at the heart of what we are doing to move to the next phase of the organisations development.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who demonstrates a friendly, positive demeanour. The successful candidate will:

• Have a solid track-record of leading Business Intelligence teams of up to 10 members,
• Managing budgets,
• Senior stakeholder engagement and liaison,
• Strategy and policy development,
• And being able to describe your successes within previous governance and oversight roles.
• Demonstrate having been able to drive real value from data,
• And of facilitating analysis, insights and forecasting via the systems and services you have managed,
• While having satisfied high-demand through effective communication with stakeholders and reliable delivery management.
• Have a deep understanding of best practise information governance and data management strategies,
• And of reporting, analytics and data management technologies (e.g. current Microsoft platforms)
• As well as of data architectures and integration concepts.
• Be able to apply Information and Data related legislation within a business context.
• Have an appropriate academic qualification or describe the knowledge you have acquired through your own experience .

The offer

Our [email protected] benefit package offers you an array of perks designed with your wellbeing in mind.

• Salary: £70,000-£85,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

More about us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our I.T. team.

I am currently recruiting a Project Manager for my charity client to help them to deliver digital and technology projects that enable them to become digital first

This is an opportunity to lead a variety of digital and technology projects that are part of our strategic transformation programme. You will blend solid project management and delivery skills, with service design, digital innovation and change management. You will have a strong interest in digital, technology and user centric design and development.

You will know your SaaS from your IaaS, have your head in Cloud technologies and will be able to navigate your way around Teams, Jira, SharePoint and Aha.

We’re looking for someone with solid experience in delivering digital and technology projects, who puts the user at the heart of the product and can bring diverse stakeholders together to work towards a common goal which will deliver fundamental change in our movement.

Key Accountabilities

• Lead and facilitate the scoping, design and delivery of digital and technology projects, prioritised using a user centric risk-based approach
• Agree project objectives, benefits and plans for delivering these with your project stakeholders
• Define project tasks and manage resource requirements accordingly
• Lead on the creation, ownership and maintenance of project appropriate documentation, (in line with the Scouts P3M Framework), for example; o programme definition documents for programmes o project initiation documents for operational projects o user stories for Agile based projects
• Budgets, Risk Registers, RACI and RAID Logs
• Develop and manage project schedules and progress updates
• Secure adequate resource allocation for projects from line managers
• Support Senior Responsible Owners and Sponsors with governance of programmes and projects
• Manage project budgets, reviewing/costing the procurement of software and hardware from suppliers against budget available
• Provide direction and support to project teams including external suppliers
• Manage effective stakeholder engagement and communications
• Manage quality assurance
• Continuously monitor and produce the required documentation on progress, risks and issues

Person Specification Experience

• Experience of successfully managing and monitoring small to medium-scale digital and technology projects through all stages of their life cycle applying appropriate change, risk and quality management methodologies
• Experience of successfully managing the procurement/design/development or integration of a technology system Experience of working as part of an agile delivery or a product team in a matrixed organisation or working in an ITIL environment
• Experience of leading and motivating multi-disciplinary project teams
• Experience of working for a not-for-profit organisation (desirable)
• Experience of project and business governance platforms, for example, GDPR, PCI DSS, ISO27001 (desirable)
• IT operational experience such as Support/Infrastructure/IT Procurement/ IT Project Management (desirable) Skills, Abilities & Knowledge
• Ability to apply project / programme management disciplines in a flexible manner appropriate to complex change programmes and projects 

One Million Mentors is looking to hire a full time Technical Lead to ensure the smooth running of its technology infrastructure. The Technical Delivery Lead will be the product owner for all technology features at 1MM and has end-to-end accountability for 1MM’s technology requirements and delivery, overseeing the design of the 1MM technology roadmap, incl. product design and vendor strategy to design fit for purpose delivery capabilities as well as overseeing its delivery. They manage delivery of technology capabilities through their own technical ability, management of outsourced vendors and direct resources as they become available. The Technical Lead will also monitor satisfaction, ensure on-time delivery, minimise outages and measure against defined targets. In 12 months’ time, they will provide the technology platform to allow for a secure and safe offering for young people to benefit from mentoring according to 1MM’s delivery model.

This is an exciting opportunity for someone looking to work in a startup and be part of the core management team that will shape the future of 1MM. Our work is underpinned by technology and we are looking for someone to help own and drive this forward and building the right team as we scale up The person joining 1MM will need to be passionate about our work and equally, about how we can use technology to positively impact the lives of many young people and volunteers alike. 

About One Million Mentors:

One Million Mentor's (1MM) is an exciting startup within a larger charity called Uprising Leadership. Its mission is to transform the process of mentoring for all in the UK. We aim to train, recruit and connect a million mentors to a million young people in order to increase youth employability, support social action and help break down social barriers.

1MM has now developed a new safe and secure virtual mentoring offer for both mentors and mentees (aged 18 to 25 years old) which includes; sign up onto the platform, completing a profile, undertaking mandatory online mentoring training, attending a mandatory online workshop facilitated by experts, matched digitally and then meeting for one hour once a month via video conferencing. 1MM also provides ongoing online support to mentors and mentees by delivering relevant employment/careers and wellbeing related workshops on a monthly basis. Pre - pandemic mentoring took place face to face for one hour, once a month for up to a year on the site of youth partners. We have established 2,000 mentoring relationships partnering with over 200 employers and 100 youth partners. 

The Role:

As Technical Lead, you will manage the delivery of technology capabilities through your own technical ability, manage outsourced vendors and direct resources as they become available. The Technical Lead will also monitor satisfaction, ensure on-time delivery, minimise outages and measure against defined targets. In 12 months’ time, you will provide the technology platform to allow for a secure and safe offering for young people to benefit from mentoring according to 1MM’s delivery model

Please note this is a full-time role offered on a one-year fixed-term contract.

For full information about the role (including complete job description; frequency of work and rate of pay), please see our job pack attached.

Application is made by submitting a CV and personalised Cover Letter: - CV should be tailored to demonstrate how you meet the competencies - Cover Letter should refer to two competencies where you are particularly strong. The Cover Letter should also detail why you are interested in the role, why you want to work for One Million Mentors, and how your values match those of our own. The Cover letter should be no more than 2 pages of A4. Please note, we will not be accepting applications without a Cover Letter.

Role Purpose

This is an exciting opportunity to lead the design, development, execution and evaluation of projects within the financial health strand of the Multiple Long Term Conditions MLTC Programme at Guy's and St Thomas' Charity, with a focus on private sector engagement. Your work will be varied and rewarding, involving interaction with many different stakeholders. You will be encouraged to pitch and progress ideas through each stage of our investment process and make them a reality in line with our strategy. This financial health strand of work adopts a dual focus on systemic change and people in Lambeth and Southwark who are most at risk.

Guy's & St Thomas’ Charity is an independent urban health foundation, working with Guys & St Thomas’ NHS Foundation Trust and others to tackle the major health challenges affecting people living in urban areas, specifically in the London boroughs of Lambeth and Southwark. 

Our multiple long term conditions (MLTC) programme is a ten year, multi-million-pound programme exploring how people in urban areas develop multiple long term conditions such as chronic pain, depression and diabetes. Our strategy involves addressing social risks to health, such as people’s work, personal finances and housing. The financial health strand of this programme aims to address the dual challenge of health and financial health, by seeking ways to prevent financial difficulty and improve people’s options to better manage their health and slow their progression to multiple conditions.

You will have the freedom to connect leading companies in the finance and digital industries with everyone from grassroots community groups and social enterprises through to digital health ventures and public sector leaders. Your portfolio will stretch from work in local neighbourhoods and the boroughs of Lambeth and Southwark, to pan-London, national and international initiatives.

You may be scoping partnerships between national banks and community organisations to support people vulnerable to financial difficulty; project managing a money and health consortium to trial new Open Banking apps; commissioning experts to better connect financial and health data owners to improve outcomes for people with long-term conditions; or helping financial firms, health evaluators and others to join regional public policy initiatives.

Key Responsibilities

• Guide existing investments in financial health.

Be the go-to person for 3 to 4 partners who are delivering live projects. Problem-solve, advise and manage a £1m-£2m portfolio of active funding contracts, enabling the charity to deliver frontline impact on time and to budget, and gain insight to inform the future strategy of the programme.

• Build a pipeline of investment opportunities.

Originate and co-design a portfolio of a further 3 to 4 projects valued at up to £1.5m that support future influencing, and engage with banks, insurers and other financial services, with digital platforms and services, or with national and local data owners and processors. You will identify appropriate partners and hone ideas by advising them on a project’s strategy fit, risk, budget, complexity, impact potential and ability to be evaluated.

• Lay groundwork for systemic influences.

Develop the building blocks for the Financial Health strand’s influencing strategy. You will identify actions to influence and help us influence, prioritise across different opportunity areas and issues that are relevant, garner interest and have high potential for impact. You will also cultivate relationships in line with our reputation and areas of expertise.

• Support the internal investment process

Work with the wider MLTC team to make quality, high impact investment decisions by developing and presenting investment cases (including aim and strategic fit, due diligence, project plan, evaluation and governance) to our internal Executive Investment Committee for funding.

• Co-own successful delivery of the programme.

Collaborate with colleagues who support programme success by delivering high quality research and evaluation, communication of insights, policy engagement, tailored investment mechanisms and grant management.

• Be our ambassador

Represent the Charity with partners, manage and nurture external relationships, contribute to refining and evolving the strategy of our programmes, and deliver thought leadership and influencing work aligned to our goals.

Skills and Experience

Experience (essential)

•  Independently managing a portfolio of inter-related projects.
• Taking projects from design to delivery to completion on time and on budget.
• Working in business, especially the finance or digital industries.
• Building partnerships that involve a variety of people and organisations from across different sectors.

Experience (desirable)

• Programme / strategy development – particularly around solving complex social problems.
• Supporting products or services to go to market.
• Developing project budget forecasts, cash flow projections and interrogating management accounts for different types of organisations.
• Financial literacy, experience in assessing organisation’s strengths and weaknesses, and aptitude for making investment cases in line with commercial realities.
• Understanding of the different services and support available to help people prevent or manage health conditions.

Skills, abilities, and attributes

• Self-reliant and resilient – enjoys freedom to create, manages uncertainty and navigates changing environments.
• Clear strategic thinker – can critically appraise projects’ merit and link into wider programme and organisational strategy with ease.
• People person and relationship manager – who enjoys building and nurturing networks and uses strong interpersonal skills to motivate others.
• Excellent communicator – ability to cut through complexity and communicate concisely and in plain English to a broad range of audiences in written and verbal form.
• Ambitious and determined individual – setting high standards and working hard to achieve them.
• Efficient multi-tasker – able to manage a complex range of projects and competing priorities.
• Influencer – persuasive in situations without direct levers to pull.

If you are interested in this excellent opportunity, please send your CV and Cover Letter to Sheena Pentin at Careers4Change. 

Reporting to: Programme Director for MLTC

Contract: 12 month FTC, part time 3 days/week

Salary: £60,000 FTE pro rata

Closing date: Monday, 25th January, 2021 at 9.00am

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