Digital product owner jobs
The Supporter Services Team Leader will be responsible for promoting and delivering excellent supporter care to existing, potential and previous supporters of Battersea, developing relationships and maximising income for Battersea.
They will be a point of escalation for the supporter services team and will support and develop a team of volunteers. The role will lead on key fundraising products, proactively sharing information with stakeholders.
Objectives
- Provide first line of support to Supporter Services Administrators to ensure donations are processed promptly and efficiently and update the Income Generation database with accurate donation and supporter information
- Prepare and share weekly rota's allocating tasks per day for Supporter Services Administrators
- Ensure that volunteers, who assist the team to handle supporter enquiries, are appropriately recruited, trained and supported
- Decide the workload of the volunteers to get the maximum mutual benefit
- Take the lead on key products working with product owners to ensure the best supporter care
- Review and improve the volunteer team’s outputs for quality and accuracy, suggesting and implementing improvements as necessary
- Act within all relevant legislation and sector best practice, including PCI DSS compliance, the Data Protection Act, Gift Aid rules and regulations and the Institute of Fundraising and Fundraising Regulator codes of conduct
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 30th June 2025
Interview date(s): TBC
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Bath, United Kingdom (Hybrid – 2 days in office)
Salary: £31,862.76
Hours: 37.5 hours per week
Contract: Permanent, Full-time
Closing date: Sunday 29 June 2025 11:59pm
At Bath Cats and Dogs Home, we believe every cat and dog deserves the chance to live a healthy life in a loving home. From rescue and rehabilitation to rehoming and outreach, we’re here to transform lives — and none of that is possible without our incredible supporters.
We’re looking for a creative Individual Giving Manager to lead and grow a vital area of our fundraising. With responsibility for a portfolio spanning regular giving, cash appeals, in-memory giving, legacy marketing, raffles and lotteries, with a strong and committed supporter base, you’ll develop compelling campaigns that connect with supporters and grow and expand our supporter base.
This is a pivotal role in a collaborative, supportive team – and a chance to shape how we tell our story, steward our donors, and secure the future of our work.
About the role
As the Individual Giving Manager you will:
- Plan and deliver exciting and engaging multi-channel fundraising campaigns
- Use data and insight to drive performance, monitor results, and build cases for growth
- Lead on supporter journeys, working closely with our Comms and Animal Operations teams
- Line manage our Individual Giving Assistant, helping them develop and thrive
- Manage income streams forecast to raise £300,000+ this year, with clear ambitions for growth
This is an exciting time to join us. We’ve just completed a major redevelopment of our Vet Suite, Animal Intake, and Rehoming rooms — and we’re working in brand new, open plan office onsite with plenty of opportunity to meet the cats and dogs and see firsthand the difference your role makes e as we develop a bold new strategy for the future.
About you
We’re looking for someone who’s confident leading IG, RG, or prize-led fundraising programmes, ideally with:
- Strong experience in direct marketing and/or digital fundraising
- A collaborative mindset and data-driven approach
- Excellent project management and communication skills
- CRM confidence (Raiser’s Edge is a bonus)
- A passion for animal welfare and excellent supporter experience
What we offer
- 25 days’ holiday + bank holidays (pro rata for part-time)
- Flexible, hybrid working (2+ days in office)
- 3% employer pension contribution (Smart Pensions)
- HSF health plan and free eye care
- Discounted pet care at our on-site Vet Suite
- Cycle to Work scheme and Perkbox membership
For an informal, confidential conversation, contact:
Nathan Fuller – Head of Fundraising and Trading
nathanfuller (at) bcdh. org. uk
Apply by 11:59 on Sunday 29 June 2025
Join us and help give every animal the second chance they deserve.
Registered Charity
51 - 100
Every cat and dog should enjoy a healthy life and a happy home.
The client requests no contact from agencies or media sales.
Thank you!
The Woodland Trust is looking for a Principal Business Analyst to help enable successful change by guiding stakeholders on our business initiatives throughout the organisation.
The Role:
• This is a key role in the Digital enablement team that is responsible for supporting the organisation with complex multi-stakeholder programmes within business processes.
• Facilitate workshops, interviews and discussions to capture business needs and define problem statements.
• Develop business cases, process maps (As-Is/To-Be), requirements documentation and solution options analysis.
• Define and manage risks, issues and interdependencies within and between projects.
• Mentor and coach junior business analysts to build capability and technical requirements.
• Collaborate with the data engineer and architects to ensure data flows, definitions and models support business requirements.
• Support with complex multi-stakeholder programmes involving business process redesign, system change and data migration.
• Act as a trusted adviser to project managers, product owners and business leads.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
• You’ll have experience as a senior or principal business analyst working on complex functional change initiatives.
• You’ll have knowledge of service design principles and user journey mapping.
• You’ll have strong communication skills with the ability to engage with internal and external stakeholders across al levels of the organisation, including senior leadership.
• You’ll have strong knowledge on project lifecycles from initiation to BAU handover.
• You’ll have experience translating strategic goals into clear business and technical requirements with the ability to communicate these with a range of audiences.
• You’ll have knowledge of data governance principles, data dictionaries and master data concepts.
• You’ll be proficient with tools such as Microsoft Visio, Miro, Excel, Power BI (for data exploration) and other BA documentation tools.
• You’ll have strong negotiation and collaboration skills with the ability to secure commitment from individuals.
• You’ll have experience supporting data migration, including source-to-target data mapping, data quality assessment and supporting testing/validation activities.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams on the 2nd and 3rd July.
