Digital Project Manager Jobs in Islington, Greater London
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Community Fundraising Volunteers Coordinator is to drive and enhance fundraising efforts for Muslim Aid by planning, coordinating, and executing innovative fundraising events and campaigns across regional and national levels. This position involves deep engagement with the Muslim community and various stakeholders to maximise fundraising opportunities and achieve financial targets.
The post holder will ensure that all activities adhere to regulatory standards and organisational promises, effectively represent the organisation in public forums and live appeals, and manage productive relationships with external partners to optimise outcomes. Additionally, the post holder supports strategic campaign planning and evaluation, ensuring continuous improvement and compliance with legal frameworks. The incumbent is expected to be flexible, with readiness to travel and adapt to unsociable hours as needed to meet the demands of the role.
About the Role
- Collaborate with the Fundraising team to optimise income through various community and innovative events, meeting agreed financial targets.
- Possess a thorough understanding of the Muslim community and its key stakeholders.
- Plan and manage fundraising and promotional events across the region, adapting successful strategies for national implementation. This includes participation in events at schools, businesses, mosques, and with community groups and the general public.
- To coordinate volunteer involvement nationally, such as fundraising, administration and awareness raising.
- Cultivates a positive and supportive atmosphere by recognising volunteer efforts and assisting volunteers with their interests within the organisation.
- Be available for national travel at short notice to engage with donors and participants at various community events.
About you :
To be successful in this role:
- Bachelor’s degree in Business Administration, Marketing, Communications, Nonprofit Management, or a related field.
- Experience in building a fundraising portfolio and securing income across a range of fundraising disciplines, especially from universities, mosques and volunteers.
- Experience of creating and successfully implementing a fundraising strategy.
- An understanding and awareness of the value of social media and how to maximise the digital fundraising potential.
- Able to inspire people and to develop long-term relationships, with the gravitas to gain the trust and respect of relevant internal and external stakeholders.
- Excellent communication and interpersonal skills.
Why you should Apply:
By joining Muslim Aid as a Community Fundraising Volunteers Coordinator, you'll be at the heart of our fundraising efforts, driving positive change and supporting our mission. Apply now to be a part of this exciting and impactful journey!
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
ABOUT COMMUNICATIONS INC
Communications INC is a team of highly skilled professionals who make a positive impact in the world through hard work, collaboration and commitment.
We are a small communications agency with big ideas, which works with non-profits around the globe. We put our specialist experience and wide-ranging network of contacts to work for our clients, addressing social and environmental issues across the globe, yet we remain approachable, adaptable and passionate.
PURPOSE OF THE ROLE
Communications INC’s Delivery Coordinator is a dynamic and creative professional with great organisational skills. The role holder demonstrates expertise in project management, balancing tight deadlines and budgets to produce high quality materials for a wide portfolio of clients.
The role holder works closely with their Delivery team colleagues and Account Managers to create materials that advance a portfolio of clients, projects and campaigns’ communications efforts.
Alongside the Production Manager, the Delivery Coordinator drives forward production of innovative, attention grabbing written and visual content for print and digital applications and is a champion for enhancing systems and processes within the team.
KEY RESPONSIBILITIES
Production
- Coordination of end-to-end production processes for campaign materials, including videos, graphics, and print collateral.
- Support the liaison with external vendors, printers, and suppliers to ensure timely delivery of materials.
- Assist in sourcing and evaluating new suppliers aligned with the Communications INC's values and the values of environmental and social responsibility.
- Contribute to the request for estimates from sustainable suppliers, aligning with project timelines and budgets.
- Coordinate client requests for media and OOH advertising, liaising with designers, advertising agencies and the client as needed.
- Produce and manage production briefs, timeline and budgets as required.
- Source high-quality images for campaigns while adhering to copyright and licensing regulations.
- Maintain a comprehensive database of licensed images and provide proper documentation for usage rights.
- Manage and organise a centralised filing system for final product files, ensuring easy accessibility and version control.
- Support team with proofreading requests.
- Maintain a keen eye for detail across all deliverables, ensuring delivery of the highest quality materials.
- Project management and lead on clients and projects to be agreed.
Creative
- Basic design and layout for assets such as event invites, save the dates, social tiles, factsheets, business cards, PPT decks.
- Basic video-editing for social media including adding subtitles, intro/outros.
Digital
- Support the coordination of digital asset management and distribution for campaign content across various online platforms, optimising for different channels.
- Maintain clients' websites to ensure they are kept up to date with the latest content,news stories, and blogs using CMS platforms. Serves as main content uploader to clients’ websites, ensuring accuracy, consistency and adherence to brand guidelines and SEO best practices.
- Assist with the coordination of email newsletters using CRM platforms as needed.
- Collaborate with senior team members, web developers, and designers in the planning, execution, and maintenance of web design and development projects.
- Work with creative teams to provide support in creating visually compelling content for events.
General delivery duties
- Collaborate with virtual, cross-functional teams to accomplish organisational, project and campaign objectives.
- Proactively contribute to campaign logistics and general administration.
- Provide input into overall delivery strategies.
- Work alongside the team to troubleshoot and resolve any production or digital delivery issues that may arise during the campaign lifecycle.
- Provide timely handover of delivery materials to colleagues and management when going on leave.
- Proactively monitor delivery processes and systems through reporting and feedback.
- Carry out ad hoc duties as requested by Directors and Production Manager.
- Project manage and lead on delivery-related projects as requested by Directors and Production Manager.
- Attend key events on behalf of a range of clients, performing ad hoc delivery duties as required.
- Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues, consultants and clients are treated fairly and with respect/dignity.
PERSON SPECIFICATION
Essential requirements
- Familiarity with wordpress and/or a similar CMS.
- Experience with SEO/SEM and digital marketing campaigns.
- Video-editing experience.
- Strong design/layout skills.
- Ability to handle multiple priorities and thrive in a high change, international, and virtual work environment.
- A can-do attitude, with an ability to keep calm under pressure and to use your own initiative, good at prioritising, managing reactive work, balancing multiple requirements and adapting to new situations.
- A flexible, reliable and conscientious approach, with the ability to work independently and as part of a small virtual team.
- Demonstrates a ‘value add’ mindset by harnessing knowledge of the team, the client base and Comms INC offerings to deliver excellent output and client experience.
- Ability to work methodically and meet deadlines.
- Strong organisational skills.
- Excellent communication and writing skills.
- Flexible and creative thinker with strong problem-solving skills.
- Interest and commitment to the environment.
Desirable requirements
- Demonstrated understanding of key ocean and ocean-climate issues.
- Experience working with NGOs.
- Languages.
TO APPLY | please send your CV and a covering letter detailing your interest and suitability for the role.
To apply, please send your CV and a covering letter detailing your interest and suitability for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Meetings and Events Manager
Reports to: Senior Manager, Team and Operations
Hours of work: Full time, office based
Salary: £35,000 to £40,000 according to experience
Location: High Holborn, London
Job type: Permanent
Job summary
The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a Society of over 1,700 members from 100 countries, who work in, or are interested in tropical medicine and global health.
RSTMH organises and participates in events as a crucial way of showcasing, discussing, and debating key areas of tropical medicine and global health research and practice. Our range of events are wide. We deliver conferences and webinars, social events, research meetings for early career professionals, and high-profile debates and discussions. They happen across the UK and around the world, both online and in person. Our events add to the impact of our work in tropical medicine and global health, but also raise funds to allow us to continue our work as a charity.
The Meetings and Events Manager would lead on the delivery of the RSTMH meeting and events strategy. The role requires a self-starter who is excited by the prospect of working on such a broad range of meetings and events. The candidate needs to have excellent communication and relationship building skills, and to be organised, flexible with a great attention to detail. They should be comfortable liaising with venues for meetings space, developing budgets for events, managing logistical aspects of the events programme and setting up new events online and in person.
Main responsibilities
- Overall responsibility for the meetings and events programme meeting its financial and other goals and KPIs under the existing strategy
- Overall responsibility for the delivery of the events with a focus on expanding global reach, supporting careers, and improving the financial position
- Manage events from conception to completion - delivering events to the highest standard to meet their objectives of success – quality and cost effectiveness
- Attend the Meetings and Events Committee, optimising meetings including helping set the agendas, leading discussions, writing minutes, liaising with the Chair
- Assist to identify, appoint, and manage Scientific Chairs, Committees, and Sub Committees to secure event speakers, secure attendees and sponsors.
- Overall management of the income being delivered from ticket sales, sponsorship and other income streams linked to meetings and events, with support from line manager and CEO
- Responsible for the income and expenditure budgets and monthly reforecasts for our meetings and events, and ensuring accurate financial record keeping
- Support and train colleagues to run meetings and events online.
- Work with the team to develop all event materials – physical and digital
- Work with CEO and Senior Manager to identify sponsors, develop proposals and negotiate income
- Produce comprehensive event briefings for speakers, team, and Board
- Support and attend events, sometimes out of office hours, in and out of the UK
- Evaluate and report on the success of each event and consider areas of improvement
- Ensure up to date event information is publicised on the website and on other RSTMH channels
- Work with the team at RSTMH to develop and implement a marketing plan for events
- Manage all event enquiries, from external and internal stakeholders
- Liaise with and manage relationships with event stakeholders internally and externally, including suppliers, members, committees, Board, speakers, sponsors, exhibitors
- Work with the Membership Manager to maximise the engagement of event attendees in RSTMH’s work, and conversion of events attendees to be members
- Develop processes to ensure we capture all data from events, through our CRM
- Ensure efficient processes exist for ticket sales, paying expenses and invoices and all other aspects of RSTMH meetings and events.
Person specification
- Passion for RSTMH and our work
- Professional and articulate
- Degree level education or relevant proven work experience
- At least 3 years proven track record of managing and delivering in person and online events including selecting and negotiating agreements with suppliers, drawing up cost and income budgets, delivering events and monitoring and evaluating their success
- Strong experience of working with a CRM system
- Experience of running online events, with knowledge of variety of platforms
- Strong project management and organisational skills
- Evidence of working with events committees and managing suppliers to deliver events
- Strong budget management experience including forecasting, and planning
- Excellent problem-solving skills with a proactive approach and mind-set
- Excellent communication skills, both written and verbal
- Brilliant time management and task prioritisation skills
- Evidence of working with team, and Board members
- Meticulous attention to detail
- Can do attitude to take ownership of events
- Relationship building skills, being able to inspire others and bring them with you
- Passion for RSTMH and its work
- Reliable team player – able to identify areas of interaction with other activities of our work, and able to work with team to increase success
- Willingness to work unsocial hours as required, and to undertake travel outside of London and the UK, with reasonable notice
Please submit your application form by the 5th of July 4pm BST.
We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Candidates must have permission to work in the UK. Unfortunately, we are unable to sponsor visa applications.
Location: Home-based within 90 minutes travel of Central London, with occasional national and international travel
Contract: Full-time for ~six months (July-December 2024), with possibility of extension dependent on funding
Reporting to: Head of Communications and Engagement
Salary: £28,000 p/a
Additional benefits: 30 days annual leave plus public holidays, generous pension contribution, life assurance and access to an employee assistance programme
Summary of role
Reporting to the Head of Communications and Engagement, this role will provide critical support during a busy period, until the end of 2024.
Broad communications and engagement tasks range from content creation, maintaining project plans and records, handling logistics and the creation of communications materials for events, to processing membership applications and assisting with a new youth campaign.
Additionally, the role involves providing occasional executive assistance to the Executive Director and Chief Operating Officer.
A key focus for the organisation during this time will be on the successful delivery of the 2024 Global Summit in the United Arab Emirates (UAE) on 4-5 December. The 2024 Global Summit is a high-profile event involving numerous stakeholders, including senior officials from government, private sector, and civil society organizations worldwide.
This remote position is based in the UK, with occasional travel to Central London and travel to the UAE in early December 2024.
The ideal candidate should be proactive, passionate about project management and communication, quick to learn, and have excellent attention to detail. This opportunity is also a great way to gain experience in communications while focusing on logistics and coordination.
About WeProtect Global Alliance
The internet was not created with children in mind and can be unsafe for children to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.
Our Alliance’s geographical reach is unprecedented: 102 countries are members along with 73 private sector companies, 113 civil society and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on our website.
WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is guided by an influential Global Policy Board.
Job description
Overall purpose of role
Key responsibilities include:
1. Broad support to the Communications and Engagement team, including:
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Helping draft content for the Alliance newsletter, website and social media.
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Supporting delivery of online webinars and roundtables, managing registrations and following up on enquiries.
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Completing due diligence checks on new membership applications.
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Supporting the update of key membership information and presentations.
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Supporting delivery of a participation roundtable of our members.
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Supporting delivery of a youth campaign, providing project support and liaison with external stakeholders.
2. Event coordination tasks, including supporting the successful delivery of our 2024 Global Summit:
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Maintaining events project plans and liaising across teams to ensure tasks, activities and deliverables are captured, up-to-date and accurate.
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Collating content including delegate information packs, programme content and other collateral, liaising across the team and with Alliance members and external suppliers.
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Tracking and monitoring enquiries about the Summit and coordinating responses.
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Ensuring our CRM is kept up to date with accurate contact details and is GDPR compliant.
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Supporting in setting up of and managing event registration including responding to registration queries, processing registrations, monitor registrations and escalate queries as necessary.
The role will also provide occasional administrative support to the Executive Director and Chief Operating Officer (~10% of the role’s time). This will include supporting diary management, booking travel, taking meeting notes, collating papers and briefs, and assisting with general administrative support on tasks, as required.
If time allows, the role may also be required to support other team projects across the Alliance Secretariat.
Wider organisational responsibilities
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Commit to the mission and values of WeProtect Global Alliance, putting these at the forefront of all work and actions.
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Ensure that a commitment to diversity, equity and inclusion is reflected in all work.
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Comply with all organisational codes, policies and processes.
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Attend and actively participate in regular line management check-ins and whole team meetings, preparing updates and discussion topics, as necessary.
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Prepare and deliver reports for SMT members, as necessary.
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Ensure that the CRM, project management documents, impact measurement tracking and other internal databases are kept fully up to date.
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Commit to ongoing personal development and learning.
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Travel locally, nationally and internationally for work events.
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Fulfil any other reasonable requests to support the best interests of WeProtect Global Alliance.
Person Specification
Essential skills, experience and knowledge
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A minimum of two years’ experience working in a similar role.
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Project administration experience.
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Strong communications skills, with native English language proficiency.
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Experience working with detailed project management plans.
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Excellent drafting and editing skills for a range of formats, including for articles, briefings, and reports, with a keen eye for attention to detail.
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Strong organisational skills, including ability to work to tight deadlines and prioritise workloads.
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Strong interpersonal skills, with a friendly and professional demeanour.
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High attention to detail and accuracy in data entry.
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Able to work independently and as part of a small team.
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The right to work in the UK.
Desirable skills, experience and knowledge
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Prior event organisation experience.
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Prior experience of working with newsletter programmes, content management systems such as WordPress as well as design programmes such as Canva or Adobe Express/InDesign.
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Fluency in another language.
Diversity, inclusion and equity
We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
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Empowerment – collaboration, innovation, challenge
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Accountability – responsibility, delivery, safeguarding
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Respect – honesty, feedback, inclusion
The client requests no contact from agencies or media sales.
The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with the Royal Opera House.
The Development and Advocacy Department are looking for a Philanthropy Coordinator to join the team. This is a growth role which is testament to the dynamism in our philanthropic endeavours and the continued need to supplement our income through the relationships with our supporters. This is a pivotal role within the team, and you will be able to learn about the full range of activities undertaken by the Philanthropy Managers. You will have a varied workload including correspondence, meticulous diary management, planning for and issuing invitations to events, following up on arrangements and assisting at fundraising events. This is a fantastic opportunity for a skilled administrator who is looking to grow and develop their career in a sector leading Philanthropy Team.
This role will suit a candidate who is a strong team player, happy to pitch in and support with a variety of tasks as required. You will be able to work both independently and as part of the wider team, showing initiative but also taking direction. You will be a confident communicator who can deal with people at all levels.
Please note, this role may be known in other organisations as: Fundraising, Development, Supporter Administrator/Coordinator.
A full job description and ROH information pack is attached below.
Closing date for applications: 8am, Thursday 27th June 2024
First stage online interviews will be held w/c 1st July 2024
Applicants must have work authorisation for the UK.
The client requests no contact from agencies or media sales.
As a Marketing and Communications Officer, you'll leverage your creativity and proficiency in copywriting and editing across a variety of digital platforms. Your mission will be to enhance our brand's digital presence and convey our social purpose, with a focus on our brand-new website and multiple newsletters. With a keen eye for detail, you'll also create high-quality insight reports that demonstrate our impact and identify areas for improvement.
Your role extends to supporting PR tasks and collaborating with the Insights Team to maintain high data quality, to enhance newsletter targeting and distribution.
You'll report directly to the Digital Marketing Manager and collaborate closely with the Digital Content Officer, ensuring that the right content reaches the right audiences and our digital channels achieve optimal engagement and growth.
About you
You are a creative and analytical Marketing and Communications Officer, skilled at using digital marketing to build brand engagement and grow audience reach.
You have experience curating engaging content for websites and newsletters and developing and implementing digital marketing campaigns in collaboration with others.
Your understanding of user journeys and SEO will ensure that Youth Music’s new website is impactful, current and audience focused. Tasked with supporting projects from concept to completion, your organisational skills and ability to meet deadlines will be critical to your success.
You also excel in liaising with agencies and partners, and your analytical skills enable you to create reports and use data to inform marketing plans.
Key responsibilities
- Maintain a regular flow of engaging content for our websites and newsletters, ensuring consistency and audience engagement.
- Write copy for the website, newsletters, and occasionally for social media. Ensure all copy is engaging, informative, and tailored to the intended audience.
- Regularly update and maintain the company website. Liaise with internal partners to ensure all content is current and relevant.
- Support the development and implementation of digital marketing campaigns in collaboration with the Digital Content Officer (DCO) and the Digital Marketing Manager (DMM).
- Coordinate closely with website, content, and Google Ads Grant agencies to ensure seamless alignment with Youth Music’s digital marketing strategy.
- Work with the DMM and DCO to create detailed monthly and ad-hoc reports. Analyse data to gauge the effectiveness of marketing plans and identify areas for improvement.
- Implement SEO strategies to improve the visibility and ranking of the company’s website. Stay updated with SEO best practices and adjust website content accordingly.
- Provide support to the Head of Marketing and Communications with PR tasks.
- Collaborate with the Insights team to interpret data collected from marketing campaigns, the grants programme and audience research. And optimise our use of databases, ensuring the highest quality of data is maintained on Mailchimp for more effective newsletter targeting and distribution.
General
- Carrying out all such additional duties as are reasonably commensurate with the role.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
Person specification
Essential
- At least one year’s continuous experience working in a similar role.
- Experience writing and editing compelling and accessible copy for various platforms such as websites, newsletters and social media.
- Knowledge of SEO strategies and best practices to improve website visibility and ranking.
- Proficiency in updating and maintaining website content to ensure it remains current and relevant.
- An understanding of the principles of data protection.
- Experience using data and insights to inform digital marketing plans.
- Skills in database management, particularly in using databases like Mailchimp for targeted marketing efforts.
- Proven creative thinker, with ability to generate new, forward-thinking, and relevant ideas
- Strong communication skills to liaise effectively with agencies, internal partners, and team members.
- Knowledge of and commitment to inclusion, diversity, equality and accessibility.
Desirable
- Experience in a charity, agency, youth or music organisation.
- Experience overseeing a Google Ad Grant account.
- Experience using Drupal.
- Understanding of the music education and / or music industries landscape.
- Passion for music and interest in its benefits for individuals and society.
The client requests no contact from agencies or media sales.
Working hours 32 hours/4 days per week with potential for full-time (40 hrs per week) depending on other ministry gifts and passions you could bring.
Salary £29-£31k (pro rata) depending upon experience
Why St Stephen’s?
We are growing resource church with over 500 people attending every week. Our vision at St Stephen’s is to Love God, Grow Disciples and Transform Communities. Sundays are central to how we do this, as we gather across 3 services to worship God together and learn from His Word. We are passionate about: our ever-expanding youth, children’s and families' ministries; equipping each other to be Whole Life Disciples; enabling people to explore faith through Alpha; and transforming society through church planting, and various social transformation ministries. We are about to begin a new strategy process and are excited where God might lead us for the next few years.
With the second phase of a tech upgrade about to start, this is a great time for someone to be stepping into this post.
Main Purpose of the Role
The Media, Production and Sound Technician is a key role within the Creative and Worship teams, with responsibility for the provision of sound, visual and technical support for St Stephen’s Worship, Communications and Media production ministry.
Key objectives
· To enable the church’s worship through excellent sound, visual, staging and production of all services and special events (including online).
· To continuously recruit, train, oversee and support volunteer teams for sound, lighting and VPS.
· To have a vision for enabling worship which flows from your own living faith in Jesus.
· To help inspire a culture of creative worship and prayer at St Stephen’s.
· To oversee the maintenance of worship equipment (inc. organ and piano tuning), liaising with external contractors as needed.
· Encourage, equip and develop worship beyond Sundays (special services, events, Seasons)
· Oversee the provision of sound and visuals at weddings, funerals etc.
· To organise (with the Worship Pastor) regular creative team nights for community building, discipleship and training.
· To task manage and train interns to set up worship equipment, and operate sound and visuals desks
Technical Competencies
Essentials
· Highly experienced at using a digital audio mixing console.
· Fundamental understanding of video switching
Desirables
· Experience using ProPresenter 7 (or other presentation systems)
· Experience working with Dante or an equivalent A/V network platform
· Experience working with an SDI based Video Switcher
· Experience working with Stage Lighting Dimmer Racks
· Experience filming
· Comfortable working at height
· Experience working with Contractors
Person Specification
· Servant hearted
· A committed Christian with a heart for worship, sensitivity to the Holy Spirit and a passion to lead people into the presence of God.*
· Is already or is willing to become a worshipping member of St Stephen’s church.
· Technical skills & experience in audio, visual, lighting and production, including sound desk operation and mixing.
· Ability to lead, encourage, train and inspire.
· Ability to manage a budget.
· Excellent planning and organisational skills.
· Flexible approach to work.
· Good interpersonal skills.
· An optimistic realist.
· A desire to grow in leadership and to develop others.
· A self-motivated, team player.
· Doesn’t take themselves too seriously!
· Committed to safeguarding: understanding and personally applying the safeguarding policy and procedures & undertaking safeguarding training as required.
· A commitment to health and safety.
The details
· £29-31k (pro rata) depending on experience
· 32 hours/4 days a week (40 hours/5 days FTE) including Sundays, to be worked flexibly to cover ministry needs. We would be open to exploring a full-time position, if a candidate brings gifts in another area of ministry (e.g. Youth, Children, Worship, Creative, Students, Comms etc.)
· Occasional evenings and Saturdays, Christmas, and Easter services, with appropriate time off in lieu
· Full participation in the staff team (including attending staff worship, staff meetings and APCM)
· 25 days’ annual leave (20 days pro rata) including up to 5 Sundays plus Bank Holidays and a day off on your birthday.
· Church of England pension: 8% of salary of which 6.5% is paid by employer and 1.5% by employee
· Life Insurance
· 6-month probationary period
· Responsible to the Vicar
*NB. There is a Genuine Occupational Requirement (GoR) for the successful applicant to be a Christian and this GoR applies under the Equality Act 2010.
Closing Date
Wednesday 26th June 2024
Interviews
Week commencing Monday 1st July 2024
The client requests no contact from agencies or media sales.
Are you up for something really different? Raise Your Hands (RYH) is not like other charities or grantmakers. Comms and marketing is not a bolt-on to operations, it’s the driving force of what we do as an organisation.
RYH exists to innovate in the philanthropic space. We act as a conduit between exceptional small charities that change young lives and companies/people who want a different experience of giving.
As Director of Communications and Development, you’ll be playing a critical role in a small organisation that punches above its weight in terms of impact. We’ve donated more than £2m to date and helped improve the lives of 538,679 children and young people since 2015. We're working to reach 1m by 2030.
You’ll shape our marketing and communications strategy - conceiving, implementing and testing ways to both attract and retain companies and donors.
The role offers a high level of flexibility and a chance to work within a truly innovative and dynamic non-profit organisation.
Job Title – Director of Communications & Development
Salary - £45,000-49,000 FTE pro rata depending on the candidate
Hours - Between 28 hours (0.8 FTE) and 35 hours (1.0 FTE)
Location – Fully remote working, with monthly in-person meetings in London.
Flexibility – We are committed to a healthy work-life balance and are truly flexible in our working culture. We will consider job share, compressed hours and flexible hours.
About Us
Raise Your Hands supports a platform of 16 exceptional small charities that improve the lives of children & young people around the UK.
We fundraise on behalf of the small charities on our platform, targeting donors that would normally be out of their reach. We do this by innovating in the fundraising space with a particular focus on corporate partnerships and pioneering events.
We work a lot with the finance sector, and we aim to produce communications that cut through and offer a fresh voice in this space.
Requirements
We’re looking for an experienced senior marketer from a B2B or charity corporate fundraising context who will embrace non-traditional approaches and test new ideas. Drawing inspiration from both within and beyond the charity sector, you’ll take our marketing strategy to the next level.
This role would suit someone who believes in the power of words to inspire positive action and has an eye for solid design principles.
The successful candidate will enjoy versatility and the creativity that comes from working in a small team with big ambitions.
Key Responsibilities
Strategy Development:
- Lead on meeting the relevant organisational objectives in RYH Strategic Plan.
- Shape overall messaging and brand development
- Coordinate strategic content planning and campaign management.
- Editorial oversight of digital assets, copy, design and brand
- Track and measure the effectiveness of marketing efforts to make data-driven decisions.
Digital Marketing and Campaign Management:
- Deliver on existing Corporate Marketing Plan and develop it further
- Test new ideas for multi-channel marketing strategies
- Manage a lean budget and adapt quickly to changing circumstances.
- Use ABM to identify high-value prospects and optimise targeted marketing efforts.
- Collaborate with the Partnerships Manager on lead generation and donor stewardship.
Content Creation and Management:
- Ensure consistent tone and messaging across all channels.
- Oversee the creation of engaging content, including articles, website updates, newsletters, social posts, pitch decks, and fundraising collateral.
- Apply UX design principles and optimise content for SEO, social media, and donor conversion.
Fundraising Product Development:
- Lead the testing of potential fundraising products, such as new events or stewardship packages.
- Work with the Founder to pilot prototypes and assess their efficacy
For more information on the role and what we are looking for in a candidate please read the full Job Description below.
How to Apply
Please send your CV and a supporting statement that describes how you meet the essential elements of the person specification (no more than two sides of A4). If you would like to contact us for an informal chat, please get in touch via our website.
Application deadline: 10am on Monday, 24th June
Interviews: Between 27th June and 3rd July (TBC)
Join us in making a difference in the lives of children and young people across the UK!
Please send a CV and a supporting statement of no more than two sides of A4 explaining how you meet the essential elements of the person specification
Raise Your Hands supports a platform of 16 exceptional small charities that improve the lives of children & young people around the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Officer at the Childhood Eye Cancer Trust (CHECT) supports a wide range of the charity’s activities, including but not limited to, helping to develop and grow income from individual donors with a focus on developing strong relationships with donors and families; as well as assisting with CHECT’s overall admin and operations.
We are looking for someone who is passionate about helping families affected by retinoblastoma and shares our values to increase awareness through communications and appeals, expanding our social media and website content and supporting our exciting fundraising efforts.
You will have a high level of autonomy and will be given the opportunity to develop new ideas in a role that is varied and flexible.
Key Objectives of the role:
- To assist the Fundraising Manager on the organisation of events primarily mass participation events
- To assist the Fundraising Manager in providing excellent stewardship to all of CHECT’s supporters
- Management of the fundraising inbox, social media and regular email and telephone communications
- To provide admin and communication support to the wider CHECT team, monitoring the info@inbox and collecting and sending office post
What we offer:
- Small friendly team which allows for greater autonomy, collaborative and agile working
- Enhanced sickness and maternity policies
- Hybrid working between our London office and home
- 25 days annual leave + bank holidays
- TOIL for any evening or weekend work
We will be reviewing applications and interviewing on an ongoing basis.
For more information on the role, including the job description, click on our recruitment pack.
Posted on: 20th May 2024
Closing date: 19th June 2024
The client requests no contact from agencies or media sales.
Parkinson’s is the fastest growing neurological condition in the world. It affects 145,000 people in the UK and currently there is no cure.
We’re recruiting for an Individual Giving Officer to join our team. We proudly raise money to help improve life for people with Parkinson’s and the people in their lives. From funding promising research projects, personalised support for everyone with Parkinson’s and campaigns to fight for better support for people with Parkinson’s and the people who love and care for them.
About the role
This role is offered on a fixed-term contract running to March 2025.
You’ll be working on direct marketing campaigns that engage and inspire people to donate. And you’ll make it as easy as possible for supporters to choose the way they want to give. You’ll be part of a team that champions and supports each other, and is innovative in a changing fundraising and external environment to achieve our annual income target of over £5million.
Focusing on high volume donations under £1000. We use analysis and insight to deliver a variety of direct marketing activities that recruit new donors and ensure everyone can see the impact of their kind contribution.
What you’ll do
- Assist with and, when required, project manage direct marketing campaigns, both online and offline, to maximise income through one-off and regular gifts.
- Manage day-to-day relationships with external agencies and suppliers.
- Support the Senior Individual Giving Officers to achieve strategic objectives, monitor income and expenditure budgets and use database analysis to inform and improve the direct marketing programme.
- Ensure that the direct marketing programme is integrated into Engagement Directorate activities and supports the overall Parkinson’s UK strategic plan.
What you’ll bring
- Proven experience of successfully managing campaigns to deliver results against agreed targets and objectives.
- Excellent copywriting, creative and proofreading skills.
- Experience using digital tools, platforms and techniques
- Ability to review and evaluate data and campaign results and pull out key trends to inform future work.
- Ability to work well under own initiative, cope well under pressure, meet deadlines and has good attention to detail.
Interview to be held on: Wed 10 and Thur 11 July
Please apply through our career portal on our website, with your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the ‘’What you’ll bring’’ section of the job description.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We’re a people-powered movement on the verge of major breakthroughs in Parkinson’s. Together, we will find a cure.
Title: Head of Operations
Contract type: Fixed term, maternity cover (July 2024 – May 2025)
Hours: 0.8 FTE (4 days per week)
Salary: £46,400 (£58,000 FTE)
Reports to: CEO
Manages: Studio Managers (Bloomsbury & Deptford), Events and Venue Coordinator, Event Manager (freelance), Youth and Community Producer (freelance)
MAIN PURPOSE OF THE JOB:
As a key member of the leadership team, the Head of Operations (HOO) plays a vital role in the development and delivery of Cockpit’s strategic plan, working closely with the Chief Executive. The HOO will ensure operational excellence, site optimisation in Bloomsbury and Deptford and lead on property strategy. The role encompasses oversight of the maker community, management of IT systems, leading on HR and responsibility for health and safety compliance.
This role would suit an entrepreneurial self-starter with demonstrable experience in property and building management, project management, budget and fiscal control, HR and team management. Knowledge of planning, business and charity financing, leasehold and landlord-tenant legislation is desirable. The role requires strong negotiation skills and the ability to exert influence and maintain critical relationships. It requires a keen focus on delivery and detail as well as the ability to retain big picture perspectives. Exemplary communication skills and the ability to manage multiple priorities are essential.
MAIN DUTIES:
1 PROPERTY AND BUILDING MANAGEMENT
Cockpit has two sites in Deptford and Bloomsbury. At each site, a Studio Manager has responsibility for the day-to-day running of the sites and liaison with makers. The Studio Managers will report to the HOO who will coordinate, plan and/or oversee all the practical management of the buildings including repairs and maintenance; alterations and refurbishments; space allocations and use of space; health and safety; tenant/maker welfare/support etc.
The HOO will manage the Studio complexes to ensure they meet the requirements of the charity and resident makers while ensuring commercial optimisation.
The HOO will ensure efficient use of space and consider charitable and commercial objectives when setting prices and rates to ensure a balanced outcome. The HOO is responsible for ensuring compliance on all aspects of Health and Safety, insurance and risk assessment.
The HOO is responsible for project managing all future real estate projects from inception to completion. They will ensure that sufficient resources, budgets and expertise are in place for such projects. The HOO will sit on Cockpit’s Property Committee.
2 LEASES, INSURANCE, LEGAL, RATES AND LA
With oversight from the CEO and Board, and relevant legal advice, the HOO will manage leasehold negotiations with Cockpit’s landlord, Camden Council. The HOO will report on such matters to the Property committee of the Board.
Working with the CEO, the HOO will manage licences issued to studio holders developing pricing structures and documentation that reflect Cockpits charitable aims and commercial objectives.
Working with the CEO, the HOO will set hire rates, rentals and other pricing related to Cockpits spaces and services in line with Cockpit’s charitable aims and commercial objectives. They will be responsible for issuing associated contracts and licences.
The HOO will oversee all insurance requirements and ensure that terms required are met. The HOO will oversee legal compliance issues in collaboration with the CEO and as directed.
The HOO will maintain good relationships with Local Authorities and be responsible for monitoring and overseeing all rates or other levies in relation to the buildings or the charity itself.
3 COMMERCIAL EVOLUTION AND PROJECTS
The HOO will take an active leadership role in developing and delivering commercial opportunities for the charity in line with its charitable objectives and the strategic plan. The HOO will lead on the strategy for development of space and venue hire, tours, better utilisation of space, and AV studio hire. The HOO will evaluate commercial opportunities/risks and will manage the delivery and ultimate running of such spaces.
The HOO will also oversee the successful delivery and oversight of the cafe operator in Deptford.
4 LIVE EVENTS
The HOO will actively contribute to the creative development of Cockpit events, including but not limited to Open Studios. They will be responsible for the operational planning and timely delivery of the events including budget management. The Event Manager and Events Coordinator will report into the HOO on all relevant events.
The HOO will be responsible for ensuring there is clear post event reporting from all departments, and that this is tracked year on year to ensure it informs future strategy, budgets and investment.
5 YOUTH AND COMMUNITY
Working with the CEO, HOO is responsible for overseeing Cockpit’s Youth and Community activities. They will be responsible for the recruitment and management of the producer, as well as overseeing budgets. The HOO will oversee the programming of any Youth & Community activities across the year and ensure these are aligned to the charities objectives and are properly funded. They will work closely with the Head of Development and Youth and Community Producer to ensure Cockpit targets the correct funding bids and works with the correct partners to deliver impactful programmes in a cost-effective manner.
6 IT and DATA MANAGEMENT
The HOO is responsible for managing Cockpit’s external IT consultant to ensure that all hardware and software bought and used by the charity is up-to-date, efficient, cost effective, secure and suitable for the charity’s activities.
The HOO is responsible for overseeing all software and digital upgrades including but not limited to the charity’s CRM, cloud-based services and future automation.
7 DATA AND GDPR
The HOO will play a central role in the planning and correct implementation of any data programme for Cockpit. This will be in close collaboration with the Head of Marketing and Digital and the CEO.
The HOO is responsible for GDPR for Cockpit and will take on responsibility for compliance and other copyright or legal practices in relation to safe data management, firewall implementation, working closely with the Head of Marketing and Digital on these matters.
8 COMPLIANCE, RISK REGISTER, HANDBOOKS, HR
The HOO has line management responsibility for the Deptford and Bloomsbury Studio Managers, Events and Venue Coordinator, Event Manager, Youth and Community Producer and overall responsibility for Cockpit’s HR function.
The HOO will take responsibility for ensuring compliant staff practices in relation to up-to-date staff contracts, health and safety, maternity and all other relevant HR matters. In association with the CEO and Financial Controller, the HOO will manage and record annual leave.
The HOO will work with the Studio Managers to ensure good Maker welfare and be responsible for policies that result in positive outcomes in relation to the Cockpit community.
The HOO will liaise with the CEO and advise on risks in the HR area and will sit on the People Committee of Cockpit.
The HOO will evaluate when HR risk requires external advice and will agree any necessary actions with CEO.
The HOO will be responsible for the Staff Handbook, The Trustee Handbook, Maker Welcome Pack/Handbooks and all relevant compliance materials for updating and circulation, including all company policies.
Working with the CEO, the HOO will manage the Risk Register and update the Board in a timely manner on any pertinent and impending changes to that with the potential to impact the charity. The HOO will be a member of the Finance, Audit and Risk Committee (FARCo) of Cockpit.
The HOO will take on responsibility for recruitment practices and onboarding activities for new employees, contractors and trustees.
The HOO will oversee the performance review process, coordinate staff training and be responsible for the training budget.
9 DIVERSITY AND INCLUSION
In conjunction with the CEO, the HOO will oversee and implement policies that foster and reflect the charity’s commitment to diversity and inclusion. This may include managing new and existing initiatives, updating policies and undertaking formal reviews. The HOO will champion Cockpit’s diversity objectives at the Board’s People Committee (PeCo).
10 COMMITTEES AND BOARD
The HOO will provide a support role to the CEO on preparation of Board papers and reports. The HOO will coordinate committee meeting dates and circulate them to the members appropriately, with administrative support. The HOO will oversee the minutes for all meetings, working with an external minute taker. The HOO may maintain activity lists and will work with the CEO and the Board of Trustees to ensure exceptional Governance.
11 CEO DEPUTISATION
The HOO will support the CEO as needed and may, on occasion, be asked to provide support to the Board of Trustees and the Chair.
PERSON SPECIFICATION
Essential knowledge, skills and experience
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Substantial experience in a similar role with senior responsibility for all aspects of operations
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Sound expertise in property management and building management
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Excellent organisational skills including effective planning, prioritisation, risk management, and reporting
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Good financial management skills: budget setting, control, monitoring and resource management
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Events management skills and experience
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Experience of negotiating with, contracting and managing external suppliers to ensure high quality delivery
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High-level people management skills, experience of managing a team, and knowledge of sound HR practices
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Experience of working in a charity or social enterprise and working with a Board of Trustees
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Strong written and verbal communication skills
Desirable knowledge, skills and experience
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Knowledge or experience of craft, design, fashion and/or the wider creative industries
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Experience of building commercial or community/creative partnerships
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Experience or knowledge of fundraising
Essential qualities and attributes
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Demonstrable commitment to equality, diversity and inclusion
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Entrepreneurial and solution-focused, with the ability to approach issues both flexibly and with creativity
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First-class attention to detail and high standards of professional conduct
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Customer-focused, empathic approach, able to communicate and build professional relationships with a wide variety of people and to adapt delivery style as appropriate.
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Affinity with Cockpit’s mission and values as a leading UK social enterprise enabling creative people to succeed.
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Self-starter with an ability to work positively as part of a small team
Applications due by: Midnight, 30th June 2024
First Interviews (online): Tuesday 9th July 2024
Second Interviews (in-person): Monday 15th July 2024
The client requests no contact from agencies or media sales.
At Quakers in Britain, we work to bring Quaker values of peace and sustainability to the world and support the Quaker community.
We’re looking for someone to manage our Advocacy & Media team for a year. We need someone with the relevant skills and the ability to take on information quickly and start leading the team’s work.
We have our own advocacy projects in Westminster and Holyrood, as well as working in coalition with other organisations on issues such as climate justice and human rights. The team manages our media and social media communications and our relationships with other churches and faith groups.
This is a full-time, 13-month maternity cover contract starting mid-September 2024. You will be based at Friends House, London (NW1); London-based staff can work at home some of the time by agreement.
Alongside the opportunity to do rewarding work with a great team, we offer a generous benefits package.
For details of how to apply, please visit our website via the Apply button.
Closing date: 8am on Thursday 11 July 2024.
Interview date: Wednesday 24 July 2024 (in person).
Quakers have a faith commitment to equality and encourage and welcome applications for posts from all sections of society. You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of our organisation.
Quakers in Britain is committed to safeguarding children and adults at risk and expects all of its staff and volunteers to share and uphold this commitment.
Quakers in Britain is committed to equality in all of its employment practices.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an experienced UX Designer to join our Digital Team and help shape the online user experience for the British Heart Foundation (BHF).
In this role, you’ll be focused on work coming from our Retail Directorate. This includes our popular ‘book a collection’ service, our house collection service, our online shop, and our online defibrillator shop.
You’ll be responsible for enhancing our digital customer experiences by conducting thorough user research, identifying trends in user behaviour, making recommendations based on UX insight, delivering creative design concepts, and adhering to best practices.
The BHF is focusing on digital transformation to enhance personalised customer experiences, increase fundraising income, and provide support to people with heart and circulatory conditions in the UK.
The Digital team collaborates with the wider Marketing, Fundraising, and Engagement team to develop and optimise digital experiences.
Working arrangements
Please note this is a six-month fixed term contract. Start date as soon as possible. This contract will run for six months from start date.
This is a blended role, where your work will be dual located between your home and our London office.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
As our ideal candidate, you bring experience conducting thorough user research and discovery, producing wireframes, interactive prototypes, and UI designs, ideally within Figma.
With proven experience as a UX Designer, UI Designer, or similar role, you have a strong portfolio of design projects, a track record of staying ahead of UX trends, and a solid understanding of what makes an experience accessible to all users.
Able to visualise, explain, and create buy-in for your work with stakeholders at all levels, you have a solid background in translating diverse business objectives into UX insights as well as designs that meet customer needs and drive tangible impact on organisational objectives.
You have outstanding time management and organisation skills, demonstrated by your track record of managing multiple projects with different stakeholders across a wide-ranging business portfolio.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
We have a new and exciting opportunity for an enthusiastic, efficient and organised Administrator to join us as a Professional Standards Administrator at The Royal College of Radiologists (RCR) - a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.
The Professional Standards Administrator role sits in our high performing Professional Practice & Quality Improvement team who works to produce a comprehensive program of standards and guidance promoting the RCR’s expertise as leaders in these areas. In this role you will be responsible for supporting the Professional Standards Manager and team in the delivery of key workstreams by providing administrative support across a range of projects. You will need to have good attention to detail and be an efficient multi-tasker as you will also provide secretariat support to allocated committees and working parties.
If you are a proficient and proactive Administrator who is seeking to develop in their administrative career in an impactful role for an organisation with a meaningful mission, then this may be the role for you.
What you’ll do:
· Provide day-to-day support to the Professional Standards Manager to facilitate the programme of professional standards.
· Provide general administrative support to the team.
· Collate and circulate information to committees or relevant groups.
· Support the organisation and delivery of webinars and online events.
· Provide secretariat support (committee servicing) to allocated committees or working parties as directed.
What you’ll need:
- Experience of successful working within a team and the provision of a professional, friendly and reactive service to colleagues and/or customers.
- Experience of undertaking general administrative tasks and responsibilities.
- Good working knowledge of Microsoft packages
- Effective interpersonal skills.
- Strong time management skills with the ability to prioritise work with competing demands.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The role is 14 hours/2 days a week. The requirement is to work from the office every Thursday and there may be the occasional need to come in on some Fridays for which advanced notice will be given. The number of hours worked in the office and flexible working arrangements can be discussed during interview.
If the Professional Standards Administrator role sounds like the next exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 23 June 2024
Ref 6740
We are looking for 2 proactive and collaborative individuals to join the People Team as Service Design Leads.
These roles present an exciting opportunity to work with the People team, Organisation of the Future team and cross-organisationally on our transformation programme, shaping a new approach to Service Design at Save the Children UK.
Please Note: We have one permanent post and one 16 month contract post available.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As part of our organisation wide transformation programme, Organisation of the Future (OoF), the People Team at Save the Children has been on a journey to be more agile, data driven and customer experience oriented. We are now looking to bring this approach to all our central services and are looking to redesign the way we offer services internally. We hope that this will help build our muscle as a human-centred organisation from the inside out. This will also help us realise our ambition of becoming an Agile organisation.
These new Service Design Leads will be key in ensuring that we align and embed design thinking and a customer centric approach into all our colleague-facing products and services. The role-holders will collaborate closely with all Central Services Teams and lead on service design of products and services that impact the employee experience, ensuring that colleagues' needs are understood, and solutions are designed with our people at the heart.
These roles will be a highly visible and an integral part of the People Team and Organisation of the Future team. The change in the People Team's way of being and working is a pilot for the wider Organisation of the Future Change Programme and so it is crucial that these roles are Champions for the People Team across the Organisation and role model the design principles of the Programme (Agile, Adult, Experience, Iterative).
In this role, you will:
- Work across multiple projects and complex systems to design/redesign colleague facing services, providing expertise in design thinking, guiding the team to see and think about the service as a part of an end-to-end journey.
- Undertake user research to ensure that all services and related products are intentionally designed based on a deep understanding of the needs of the people using them, ensuring inclusion and accessibility at all stages.
- Research and analyse data and internal processes to give a full understanding of existing challenges (the ‘as is').
- Design and deliver service design workshops, customer journey mapping, prototyping, and testing; bringing Service Design expertise to Agile teams/squads and making sure that solutions are designed with users at the centre.
- Mentor, train, and develop the People Team and wider Central Service teams and colleagues in Service Design and Design Thinking methodology, tools, and practices.
- Work with Organisation of the Future team to define, implement, and embed an Organisation of the Future Service Design approach including establishing Service Design Communities of Practice.
About you
With high levels of self-management, you'll be committed to continuously learning, adapting, and responding to change, and working with others in an agile way.
Joining us during an exciting period of organisational transformation, you'll be open-minded and comfortable working in an agile and emergent way.
To be successful, you'll bring:
- Service design expertise in designing customer-centric end to end solutions.
- Experience in mentoring and developing other people's capability and confidence in design thinking customer/human centred service design.
- Experience of working as part of a multidisciplinary project team, with the ability to engage people meaningfully in customer-centric service design and drive forward the delivery of a user centred design solution.
- Experience of working in Agile teams and participating in/facilitating discovery, design, and development sprints
- Effective at communicating design ideas using a variety of techniques, including service models, story boards, user journeys and service blueprints and the ability to create service design documentation, communication, and prototypes utilising online tools (e.g. Mural).
- Excellent facilitation skills and experience - able to elicit desired outcomes from end users through workshop facilitation and user research and able to facilitate engaging and impactful meetings and learning sessions.
- Self-awareness and excellent relationship building abilities.
- Willingness to constantly learn, including from feedback and to flex approach as needed to deliver impact with others.
- Good written and spoken communication skills, with the ability to engage confidently with multiple audiences, in multiple formats and on multiple platforms.
- An agile mindset: able to adapt, learn and collaborate to achieve impact.
- A deep understanding and awareness of diversity, inclusion and belonging/ EDI and a proven ability to bring that awareness and understanding to life in your work.
- We would love it if you were familiar with an adult mindset (see here). However, being keen on learning about this is equally great, and we will support.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.