Digital services product manager jobs

Salary: £43,680 

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, we are looking for someone who is London based and can travel to central London at short notice to maximise media and PR opportunities that arise. You will also be expected to come into the office at least one day a week - currently the External Affairs anchor day is on a Wednesday.

Contractually this role is London-based.

Benefits:

• 25 days annual leave pro rata based on the term of the contract
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: Sunday 6 September at 23:59

Interview dates: 15th and 16th of September. Interviews will take place online via MS Teams. 

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information 

The Role

Our media function at Hospice UK is critical to our mission to promote and protect hospice care for all.The Media and PR Manager leads our media strategy, helping to tell our story with ambition and impact – shaping conversations, building national influence and raising the profile of hospice care across the UK.

This post holder will have a sharp eye for a story, be a bold and instinctive media strategist and amplify the voices of people who need to be heard to change minds influence political decision makers and put Hospice UK at the forefront of the debate.

The Team

You will work within the Communications team that sits within the wider External Affairs Directorate. We are around 20 in total, including 4 colleagues based in Wales, Scotland and Northern Ireland.

The Communications team includes colleagues working across content, social and digital, as well as partnership marketing and member communications. 

You will work closely with a smaller team of 3 colleagues, our Senior Social Media Officer, Content and Brand Manager and your line manager – our Senior Communications and Communications Manager. Together you will be involved in the big issues in hospice care, making sure Hospice UK is vocal, visible and leading the debate. 

There is a strong collaborative and supportive culture across the External Affairs Department with lots of opportunity to exchange ideas, plan together and benefit from each other’s skills and expertise.

Working closely with our 200+ hospice members, we have a strong track record of securing strong media coverage and winning campaigns on their behalf, most notably over the two years by securing increased investment in hospices by governments in Westminster, Cardiff and Edinburgh.

But our work is not done. Hospices are under significant pressure and need both better government investment and continued public support. Our focus now is ensuring that hospices can meet ever increasing demand for their services, with well-funded and well-staffed hospices across the UK.

About You

You're a talented and ambitious media professional with a strong instinct for a story and a passion for creating impact. Whether spotting opportunities in a fast-moving news cycle, building trusted relationships with journalists, or developing proactive media campaigns, you know how to secure attention for the issues that matter.

You'll bring significant experience in media, PR or communications, ideally within the charity, health, care or public sector, and have a proven track record of delivering media strategies that drive measurable results. You'll be equally comfortable pitching a compelling human-interest story, translating complex policy issues into engaging content, or providing calm, confident counsel to senior leaders during high-profile or sensitive situations.

We're looking for someone who is proactive, strategic and highly collaborative. You'll have excellent writing skills, strong media contacts (or the ability to build them quickly), and the confidence to influence stakeholders at all levels. Most importantly, you'll be motivated by the opportunity to elevate the profile of hospice care, ensuring Hospice UK's voice is heard in key national conversations and debates.

If you're excited by the prospect of shaping a new media function, working at the heart of an organisation that champions compassionate end-of-life care, and making a real difference through the power of storytelling and advocacy, we'd love to hear from you.

More information is available in the candidate information pack, which is available on our website to download.

Digital Project Manager

Contract type: 12 months fixed term, 21 hours 3 days per week

Location: UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

Salary: £52,468 per year pro rata with excellent benefits

*We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Located within the Mass Engagement department of the Communications & Fundraising Directorate, the Digital Product team is responsible for the global website platform for WaterAid. We support and directly deliver activities to grow online revenue and supporter engagement as well as supporting digital activities globally across the international WaterAid Federation.

About the role

As Digital Project Manager you will take responsibility for major web development projects across and work closely with fundraising to drive sustainable change.

In this role, you will:

• Work with internal teams and third parties to ensure that all aspects of our projects are delivered accurately and to required deadlines Consult with stakeholders to gather detailed requirements, building on the initial feasibility work of the Product Manager. 
• Create and maintain project plans and establish commitment to plan with the stakeholders and external suppliers.
• Maintain the integrity of the project and push back when the scope creeps or suggested budgets are not realistic. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

To be successful, you will need:

• Proven track record of successful Project Management (PM) on digital projects, including planning, scoping and specification phase
• Strong understanding of enterprise level Content Management Systems
• Ability to work independently under own initiative
• Strong communication skills, including ability to influence stakeholders

Although not essential, we’d prefer you to have:

• Working knowledge of Drupal CMS 
• Experience working with outsourced development agencies
• Good understanding of user experience (UX) and information architecture principles
• Understanding of Fundraising, particularly in the international development sector

Closing date: Applications close 12:00 PM UK time on Monday 7th September.

How to apply: Click Apply to answer the questions and upload a CV + Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

• 36days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5days’ annual leave 
• Employer pension contribution up to 10% 
• Flexible and hybrid working arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Give as you Earn’ charitable giving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. 

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. 

Our People Promise 

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal Opportunities 

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. 

Safeguarding 

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). 

Together, we’ll change the world through water.

Join us and be part of the change!

Contract Type: 6 months FTC , with the potential for the role to be extended and the hours to be increased in the future, subject to funding.

Interviews: 14th September 2026

Employer: King's Trust International (not The King's Trust)

The King’s Trust International is looking for an experienced Digital Delivery Manager to join us on an interim basis to lead the delivery of digital products and data platforms that support young people around the world to learn, earn and thrive. This is a hands-on delivery role, working across a wide range of stakeholders to ensure that new and existing digital solutions are well planned, effectively delivered and continuously improved.

We have a growing portfolio of digital products, including mobile-based learning tools, educational games and learning management systems. These products support a global audience of young people and our network of delivery partners, and we want to continue evolving them so they remain engaging, accessible and effective.

As these digital products are critical to scaling the reach of our global programmes, you will help ensure a clear and well-managed delivery pipeline is in place. Working closely with the Product Owner, you will lead the delivery of these products and support their successful adoption across our programmes.

You will be an excellent communicator who can translate complex information clearly for different audiences, build trusted relationships and keep stakeholders informed and engaged. You will also be confident coaching colleagues and supporting junior team members.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities are available throughout the year

ID: 1861 Senior Website & Digital Content Manager  

Service: Digital Marketing

Salary: Grade 4 point 38: £37,867.30 pro rata (£46,703 FTE) per annum, plus £480 home-based allowance FTE per annum (£389 pro rata)

Location: Homebased

Hours: Part time, 30 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Temporary 12 month contract (mat leave)

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

This is an exciting opportunity to lead the Website and Digital Content Team through a crucial period. You will have the chance to manage a portfolio of websites, including Family Action’s and Relate’s, and oversee the development and creation of digital content for a range of channels. You will manage a small team and work collaboratively across the wider development and external affairs directorate to drive brand awareness and income generation.  

Main Responsibilities (for details check the job description and person specification):

· Strategically manage a portfolio of websites across two distinct brands and a number of sub identities, ensuring they meet organisational goals, user needs, and sector best practice.

· Lead on the development and creation of digital and multimedia content across Family Action and Relate brands to support key business objectives

· Lead continuous optimisation of sales and donation journeys across Family Action and Relate websites, including testing, personalisation, and conversion rate improvements.

· Oversee the development of a new Relate website as part of a wider adaptive change programme, working closely with the Website and UX Manager and other key stakeholders.

· Use sophisticated analytics, data and insight tools to test, measure and evaluate content and website performance against KPIs, drive decisions and prioritise enhancements.

· Line manage a small team including a Website and UX Manager, Digital Marketing Executive, Content Executive and two temporary Website Project Managers

Main Requirements (for details check the job description and person specification):

· Extensive experience of website development and management within complex organisations

· Extensive experience of managing complex digital projects with multiple stakeholders such a website builds

· Experience of optimising website user journeys to drive a measurable increase in conversions such as sales and donations

· Ability to drive and manage content generation, working with a range of subject matter experts and within a robust governance architecture Extensive experience of using tools such as Google Analytics, Google Tag Manager, Google Search Console and Bing Webmaster to successfully plan, measure and evaluate content performance

· Experience of line management

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Monday 31st August at 23:59. Please note, we may close the position early if we find the right candidate.

· To learn more about Family Action: Careers

Interviews will likely to take place virtually during the first week of September 2026.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: matthew.dennis (full email address located on advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week

The Royal British Legion is looking for an experienced and analytical Senior Acquisition Manager to lead its mass fundraising acquisition activity and drive sustainable growth across multiple channels.

This is a senior role at the heart of RBL’s acquisition strategy, responsible for bringing new supporters into the organisation and creating the foundations for long-term engagement and income. You will lead acquisition across digital, TV, face-to-face and wider campaign activity, ensuring channels work together to deliver a consistent supporter experience. Crucially, you will ensure acquisition is designed as the first stage of an ongoing supporter journey, with clear connections into Welcome, Retention and Growth and a shared focus on building lasting relationships with supporters.

Reporting to the Head of Acquisition and Development, you will define acquisition plans, set priorities and make informed decisions about investment, performance and future growth. Working closely with colleagues across Planning, Product, Digital, Brand and Fundraising, you will use data, insight and audience understanding to identify opportunities, optimise activity and continually improve performance. You will also work closely with colleagues across the wider supporter journey to ensure acquisition activity is coordinated with what follows, creating a cohesive experience from a supporter’s first interaction with RBL onwards.

You will also lead and develop a team of Acquisition Managers and Officers, creating clarity, supporting high performance and embedding new ways of working across the team. Strong stakeholder management will be essential, as you build effective relationships across RBL and with external agencies, while constructively challenging activity to ensure it delivers against wider fundraising objectives.

The ideal candidate will bring significant experience of developing mass fundraising or marketing strategies at scale, strong analytical and commercial skills, and a proven track record of managing teams in complex organisations. You will be confident working with substantial budgets, using data to inform decisions and translating organisational strategy into clear plans and objectives for your team.

This is an opportunity to play a key role in shaping the future of RBL’s mass fundraising, helping to attract and engage more supporters and generate the sustainable income needed to support the Armed Forces community.

Please download the candidate pack [PDF] for full details and how to apply.

Closing Date: Monday, 14th September
 

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

Contract Type: Fixed Term 24 months

Location: Flexible - any of our King's Trust offices (a minimum of 2 days in the office) 

Interviews: 9th & 10th September 2026

Use your technical skills to help young people build brighter futures.

At The King's Trust, technology has the power to change lives. Our digital products help thousands of young people access opportunities, connect with mentors and take the next step towards their future. We're looking for a talented Digital Developer to join our Digital Team and help shape the future of MyKT,  our online portal for young people and mentors.

This is an exciting opportunity for an experienced front-end developer who enjoys building modern, accessible digital products, solving technical challenges and working as part of a collaborative multidisciplinary team. You'll take ownership of technical delivery, helping us create high-quality digital experiences that make a real difference.

What you'll do

As a Digital Developer, you'll play a key role in developing and enhancing MyKT, working closely with product, design and content colleagues to deliver secure, scalable and user-focused digital solutions.

You'll:

• Build and maintain our MyKT portal using React, Next.js and Contentful, delivering high-quality, responsive and accessible digital experiences.
• Take ownership of technical delivery for assigned products, estimating work, resolving complex issues and delivering enhancements from design through to release.
• Collaborate with multidisciplinary teams to shape technical solutions that meet the needs of young people, mentors and colleagues across the Trust.
• Support quality throughout the development lifecycle by carrying out code reviews, maintaining technical documentation and working closely with testers during releases.
• Share your knowledge by supporting and mentoring our Junior Developer while contributing to a collaborative, inclusive and high-performing team.

What we're looking for

We're looking for someone who combines excellent technical expertise with a passion for creating digital products that have a genuine social impact.

You'll bring:

• Strong JavaScript, React and Next.js development experience.
• Experience building content-managed or component-based digital products, ideally using a headless CMS such as Contentful.
• A good understanding of secure, scalable application architecture, APIs and modern CI/CD development practices using Git and Jira.
• Knowledge of accessibility standards (WCAG), GDPR, OWASP security principles and age-appropriate design.
• Experience working collaboratively within multidisciplinary teams, with the confidence to communicate technical ideas clearly and effectively.

Why join The King's Trust?

For almost 50 years, we've helped millions of young people build the confidence and skills they need to live, learn and earn. As a Digital Developer, your work will directly improve the digital services that support young people on that journey.

If you're passionate about building modern digital products that make a real difference, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Developer - Digitals? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Developer - Digitals! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Your mission
As part of CALM's small, multi-skilled Product Team, you will lead the development, optimisation and delivery of digital products that support our mission and improve the experience for fundraisers, service users, supporters, subscribers and other audiences. You will manage products across CALM's digital portfolio - including the website, mobile app, chatbot and CRM - and bring proven experience in both website (desktop and mobile) and mobile app product management. 

Your profile
Responsibilities

Product Strategy & Delivery

• Deliver the product strategy, as defined by the Senior Product Manager.
• Own the optimisation of CALM’s products, optimising user experience, accessibility, and performance.
• Create, maintain, and prioritise product backlogs, ensuring alignment with business goals and user needs.
• Define user stories with acceptance criteria and guide development teams through delivery.
• Manage products through all stages of the lifecycle: discovery, design, development, launch, optimisation, and iteration.

User Experience & Insight

• Act as a UX lead mapping and optimising user journeys across web and mobile, ensuring they are intuitive, inclusive, and insight-led.
• Generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements.
• Champion user-centred design and accessibility best practices across all products.
• Collaborate with researchers, designers, developers, and agencies to ensure excellent UX and delivery.
• Stakeholder Engagement & Communication
• Engage with stakeholders at all levels to gather requirements/ ideas, align priorities, and report progress.
• Act as a translator between technical and non-technical stakeholders.
• Promote a data-driven, test-and-learn culture across teams.
• Ensure that all digital products are strategically aligned and deliver maximum impact for CALM audiences.
• Continuous Improvement
• Monitor and analyse product performance using data, analytics, and feedback loops.
• Drive a culture of continuous optimisation across CALM’s digital portfolio.
• Keep up-to-date with product management best practices, trends, and innovations, bringing insights and application into CALM.

Required Skills & Experience

• 2+ years in product preferably managing both web and mobile products through the full product lifecycle.
• Hands-on website management experience (CMS ownership, optimisation, UX improvements).
• Strong UX background with experience leading user journey mapping, defining user stories, and ensuring inclusive, accessible design.
• Excellent ability to work across teams and with external partners (designers, developers, agencies).
• Strong analytical skills, using data and research to inform decisions.
• Confident communicator and stakeholder manager, able to champion product thinking across CALM.

Desirable Skills & Experience

• Experience with helpline products such as telephony systems, WhatsApp, or AWS webchat.
• Familiarity with CRM systems (especially Salesforce) and product management in this context.
• Experience working in an environment where time-management, prioritisation and adaptability are key.
• Awareness of the not-for-profit or charity sector, or experience working with diverse user groups.

Why us?
Reports to: Senior Product Manager
Contract: Full-time, Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £38,000 - £45,000 per annum. We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Thursday 27th August and are reviewed on a rolling basis; we encourage interested candidates to apply early.

Right to work in the UK
To apply, you will need to have a valid right to work in the UK (such as a British/Irish passport, Settled Status, or Indefinite Leave to Remain).

About us
We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

Don't meet every requirement? We’re still interested.
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
 
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we generate sustainable income to fund it. As product owners of a new CRM system and data hub we are also guardians of our customer data (donors and people at risk of or living with diabetes).

Working within our Data & Insight team, you’ll play a key role in measuring and evaluating digital performance across our growing digital ecosystem. You’ll analyse user behaviour, identify opportunities to improve engagement and conversion, and translate complex data into clear, actionable recommendations that influence decision-making across the organisation.

This is an exciting opportunity for a curious and commercially minded analyst who enjoys combining technical expertise with stakeholder collaboration. You’ll help shape measurement frameworks, optimise tracking and analytics, ensure high-quality data collection, and provide the insight needed to deliver better digital experiences for people affected by diabetes.

The Talent Set is delighted to be partnering with the Henry Smith Foundation on the recruitment of a newly created Head of Digital Transformation role. This is a unique opportunity to lead a significant organisation-wide transformation programme and help shape how one of the UK's leading independent foundations uses digital, data and technology to maximise its impact.

As the Foundation continues to grow and evolve, it has recognised the need for a strategic leader who can bring together systems, data, technology and people into a clear and ambitious digital vision. This is an opportunity to build and lead a digital transformation agenda from the ground up, working closely with senior leaders, trustees, colleagues and external partners to create a more connected, data-informed and future-ready organisation.

The Opportunity

The Foundation has grown significantly over the last decade, with increasing organisational ambition and a more complex operating environment. Alongside core grant-making activities, the organisation has developed new programmes, partnerships and ways of working that require a more strategic approach to technology and data. While many systems and processes work well individually, the organisation is now seeking someone who can create a joined-up digital strategy that supports its long-term goals.

Reporting to the Director of Finance, Investments and Resources, you will lead the Foundation's digital, data and technology transformation programme. You will define and deliver a multi-year roadmap, oversee key technology and systems projects, and build digital capability across the organisation. Most importantly, you will help colleagues embrace change and ensure digital becomes part of how the organisation thinks and works every day.

This role offers a rare combination of strategic influence and practical delivery. The successful candidate will shape major decisions around systems, data, AI and organisational capability, whilst also working closely with colleagues to ensure solutions are adopted, embedded and delivering measurable benefits.

Key Responsibilities

• Lead the development and delivery of the Foundation's digital, data and technology strategy and transformation roadmap.
• Drive organisation-wide improvements in systems, processes, data management and digital capability.
• Lead digital transformation projects from concept through to implementation and adoption.
• Champion effective use of technology, including Microsoft 365 tools, collaboration platforms and emerging AI opportunities.
• Build strong relationships across the organisation and act as a trusted advisor to senior leaders and stakeholders.
• Support colleagues through change by providing leadership, communication, training and coaching.
• Manage suppliers, consultants and implementation partners to ensure successful delivery of digital initiatives.
• Line manage the IT and Data Compliance Manager and provide strategic oversight of digital operations and governance.
• Create a culture of continuous improvement, innovation and digital confidence.

About You
We're keen to hear from candidates who have successfully led digital transformation programmes and understand that meaningful change is ultimately about people as much as technology.
You might currently be a Head of Digital, Head of Transformation, Digital Programme Lead, Technology Transformation Leader or similar, and will likely bring:

• A proven track record of leading organisation-wide digital transformation initiatives.
• Experience developing and delivering digital strategies and multi-year transformation roadmaps.
• Strong stakeholder engagement and influencing skills, with the ability to build credibility at all levels.
• Experience leading change, improving adoption of technology and developing digital capability across teams.
• The confidence to operate strategically whilst remaining hands-on when required.
• Strong project, programme and supplier management experience.
• The ability to translate complex technical concepts into practical, engaging and accessible conversations.
• A collaborative and relationship-focused approach, combined with resilience, pragmatism and curiosity.

The Foundation is particularly interested in candidates who can balance strategic thinking with practical delivery, and who understand how to introduce change at a pace that brings people with them rather than leaving them behind.

What's on Offer?
Salary: £67,000 - £70,000 per annum
Hours: Full-time, 35 hours per week (Part Time considered)
Contract: Permanent
Location: Hybrid, Attendance is expected at least 1 day per week in the Kings Cross office, but with some variation.

Interviews
First Stage Interview: Thursday 10th September
Second Stage Interview: Monday 14th September PM

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the apply button. We aim to respond to all successful applicants within 48 working hours.

Commitment to Diversity
The Henry Smith Foundation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Requesting reasonable adjustments
We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments to support you during the application or interview stages, please let us know. You can share your needs at any point in the process. Adjustments can be tailored to suit both physical and mental health needs. Our team will work with you to ensure you have what you need to perform at your best.

Our approach to candidates using AI in applications
We recognise that technology, including AI tools, can be helpful when preparing job applications, and we welcome the use of tools that support you in presenting your experience clearly. However, it’s important that your application genuinely reflects your own skills, experience, and voice. We therefore recommend reviewing any AI-generated content carefully to ensure accuracy and authenticity.

If you are invited to interview, we’ll want to hear directly from you about your skills and experiences. Any significant differences between your application and how you present yourself in person may negatively impact your application.

How to apply

To apply, please send your CV (no more than four pages, including two references who can be contacted if successful) and either:

· A covering letter of no more than two sides of A4 (Arial, size 12)

· Or a video of no more than four minutes.

Please explain why you want this role and how your experience meets the person specification.

Shortlisting: 07 September. Interviews week beginning 14 September.

NEYDL is committed to equity, diversity and inclusion. We welcome applications from all backgrounds and particularly encourage applications from people with lived experience relevant to the communities we serve.

The Role

This is a new post and a significant one. As Business Development Manager, you will be the first dedicated commercial function in NEYDL, the only person in the organisation with responsibility for sales and income generation from commissioned services and traded products. You will report directly to the CEO and sit on the senior management team.

Your core mission is to grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.

There is no pipeline to inherit. You will need to identify the right routes to market, build relationships from scratch with commissioners and buyers, and develop the BD function as you go. The CEO will provide strategic direction and support, but you will need to be confident operating with autonomy, exercising commercial judgement independently, and getting on with it.

What you will do

Identify and pursue opportunities for commissioned services and contracts in the North East with local authorities, NHS commissioners, family hubs, children’s services and other public and voluntary sector organisations
Develop a national market for NEYDL's training products and, in time, licensing offer, working across both statutory and voluntary sector audiences. This will include selling training directly to local authorities, NHS bodies and VCSE organisations; testing demand from VCSE organisations for a licensing model that enables them to deliver NEYDL's approach locally; and exploring whether local authorities would fund or commission a local VCSE partner to do so. A key part of this role in year one/two is testing assumptions about which funding and delivery models have most traction.
Promote DigiDAD as a free resource to professional audiences, growing registrations and building relationships with organisations that can champion it with young dads
Develop and manage a BD pipeline, setting targets and reporting progress to the CEO and board
Represent NEYDL at sector events, networks and conferences nationally to build profile and relationships
Develop proposals, tenders and partnership bids, working closely with the CEO and programme team
Work closely with the DigiDAD Engagement Officer to share leads and coordinate activity via an agreed tracker, and with the DigiDAD Programme Manager to ensure BD and digital growth strategies remain aligned
Contribute to marketing and communications activity that supports commercial growth, including supporting the launch of our new national brand
Play an active role as a member of the senior management team, contributing to strategy, planning and organisational leadership.
What we are looking for

We need someone with commercial experience in winning commissioned services, contracts or selling products and services to public and voluntary sector organisations. You will be relationship-focused, self-directed, and comfortable building a function without established infrastructure or a team behind you.

You will need to understand the professional landscape in which NEYDL operates: family support, early help, children’s services, family hubs. You don’t need to be an expert in young dads, but you will need to speak credibly to the people who commission and deliver family support, and to understand what drives their decisions.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. We listen to young dads and respond to what they actually need, working with them voluntarily to find long-term solutions rather than short-term fixes. If you join us, you will be part of a team that genuinely believes in what it does, and that belief comes through in everything we produce and every relationship we build.

In addition, we offer:

7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
5% employer pension contribution
A flexible hybrid working arrangement
Funded professional development and training
Mileage paid at 55p per mile for business travel
The opportunity to shape a new function in a growing, mission-driven organisation at a pivotal moment in its development
A supportive and values-led senior team
Job purposeTo grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.Key responsibilities

Income generation and business development

Identify and develop opportunities to secure commissioned services and contracts with local authorities, NHS bodies, family hubs, children’s services, early help teams and voluntary sector organisations
Lead on the sale of NEYDL’s training products to professional audiences nationally, managing the full sales cycle from prospecting to close
Where relevant to other business development activity, make professionals aware of DigiDAD as a free resource and refer interested contacts to the DigiDAD Engagement Officer for onboarding and follow-up
Develop and maintain a BD pipeline, setting annual targets in conjunction with the CEO and reporting progress to the board
Identify new markets, audiences and partnership opportunities and make evidence-based recommendations to the CEO on where to focus BD effort.
Proposals, tenders and bids

Lead on the development of proposals, tenders and commissioned service bids, working closely with the CEO and programme team to develop compelling cases
Maintain awareness of relevant commissioning frameworks, procurement processes and funding opportunities that align with NEYDL’s offer
Ensure all proposals and tenders accurately reflect NEYDL’s costs and margins and are consistent with the organisation’s financial requirements
Relationships and profile

Build and manage relationships with commissioners, buyers, strategic partners and sector networks nationally
Represent NEYDL at sector events, conferences and networks, raising our profile with the professional audiences we want to reach
Work collaboratively with the DigiDAD Programme Manager to align BD activity with the growth of the DigiDAD platform
Support the launch and positioning of NEYDL’s new national brand, contributing to marketing and communications activity that supports commercial growth
Organisational leadership and management

Contribute to organisational strategy and annual planning as a member of the senior management team
Report on BD performance and progress against targets to the CEO and board
Work closely with the DigiDAD Engagement Officer (managed by the DigiDAD Programme Manager) to ensure a joined-up approach to professional audience engagement
Comply with all NEYDL policies and procedures including safeguarding, data protection and equality, diversity and inclusion
Key relationships

Chief Executive Officer: line manager and strategic lead
DigiDAD Programme Manager: close working relationship on professional audience growth and platform promotion
DigiDAD Engagement Officer: referral coordination on professional engagement and DigiDAD growth
Programme Managers and frontline team: to inform BD activity and support proposal development
External: commissioners, local authority leads, NHS contacts, training buyers, sector networks
Targets

Year 1 milestones

The following milestones have been agreed with our primary Year 1 funder and represent the BDM's near-term priorities:

By six months:

Approaches made to at least 25 contacts, including commissioners in all Family Hub areas in the North East and warm VCSE collaborators
By twelve months:

Marketing and outreach completed with at least 100 contacts (warm and cold)
Training delivered at least 10 times
Indicative conversion targets achieved: approximately 3% of cold contacts and 25% of warm contacts progressing to a training booking (these are assumptions to be tested and refined through year one)
Evaluation and review of year one learning completed; year two targets developed
Longer-term targets (to April 2029)

The following targets relate to the areas of work this role will contribute to, alongside the DigiDAD Programme Manager and wider team:

Professionals trained through NEYDL's training products: 50 by April 2027; 350 annually by April 2029
New professional DigiDAD registrations: 750 by April 2027; 1,400 annually by April 2029
New young dad DigiDAD registrations: 510 by April 2027; 1,000 annually by April 2029

The Business Development Manager will play a central role in building the relationships and income pipeline that drives the training targets. DigiDAD registration growth is led by the DigiDAD Engagement Officer and wider team, with the Business Development Manager contributing through referrals identified in the course of other work.

Alongside these targets, NEYDL currently holds commissioned service contracts with several local authorities: Durham, Middlesbrough, Sunderland, Gateshead. A key priority for the Business Development Manager will be to maintain and strengthen these relationships, ensuring contracts are renewed and the value of our work to each commissioner is clearly evidenced. Beyond existing contracts, we are keen to secure commissioned funding in areas of the North East where we currently have limited or no presence. 

THIS ROLE REPORTS TO: HEAD OF COMMERCIAL

ABOUT CYNTHIA SPENCER

Cynthia Spencer Hospice provides specialist palliative and end‑of‑life care for people living with life‑limiting illnesses across West Northamptonshire, as well as vital support for their families. Cynthia Spencer Hospice Charity raises additional funds to sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen community relationships and ensure specialist care is available for everyone who needs it.

ABOUT THE ROLE

We are seeking an experienced Online Sales Lead to join our Commercial team and support the development of sustainable income for specialist end‑of‑life care. Reporting to the Head of Commercial, the role will support the growth and day‑to‑day operation of the charity’s online commercial activities, maximising income while delivering excellent customer experience.

This role will be central to the set‑up and development of our online retail operation, including researching and selecting online marketplaces, establishing processes, creating product listings, developing pricing and stock management approaches, training volunteers and supporting the launch of the online service.

Working to online sales targets and net profitability, the postholder will source appropriate donated products from retail stores and other avenues, promoting them online to achieve the highest return while pricing accurately and competitively.

DUTIES AND KEY RESPONSIBILITIES

• Lead the development, set‑up and launch of online sales platforms and marketplaces.
• Establish and maintain online accounts, payment systems, product categories, postage options and operating procedures.
• Develop end‑to‑end sales processes covering stock receipt, assessment, listing, sale, dispatch, returns and after‑sales service.
• Set and maintain standards for pricing, listings, photography, product descriptions and stock management.
• Track sales, income, fees, postage costs, stock levels and channel performance, using insight to recommend improvements.
• Identify opportunities to grow online income through new marketplaces, digital channels, product ranges and corporate stock donations.
• Work with the Head of Commercial and Marketing Executive to promote online sales through social media.
• Recruit, coordinate, support and train online volunteers.
• Maintain excellent customer service through prompt communication, accurate fulfilment, timely dispatch and positive supporter relationships.
• Ensure all products listed online are high quality, accurately described and supported by clear photographic images.
• Build strong internal relationships across multiple sites.
• Carry out any other duties appropriate to the role.

ABOUT YOU – ESSENTIAL CRITERIA

EXPERIENCE

• Proven experience in retail, sales, e‑commerce or online selling.
• Experience achieving KPIs, targets and profit margins.
• Experience with online sales platforms.
• Experience supervising or coordinating staff or volunteers.
• Strong experience of online marketplaces and e‑commerce processes.
• Target‑oriented approach to achieving online income budgets.

KNOWLEDGE AND SKILLS

• Excellent relationship‑building, networking, influencing and negotiation skills.
• Strong commercial awareness.
• Excellent written and verbal communication skills.
• Strong organisational and time‑management skills.
• Ability to think strategically while focusing on delivery and results.
• Ability to work independently while collaborating effectively.
• Good attention to detail and accuracy.
• Confident using Microsoft Office, online platforms and CRM systems.

PERSONAL QUALITIES

• Proactive, ambitious and profit‑focused.
• Professional, personable and confident.
• Supportive and coaching approach to volunteers.
• Creative, solutions‑focused and willing to identify new opportunities.
• Empathy with the values and purpose of Cynthia Spencer Hospice.

GENERAL RESPONSIBILITIES

• Work within and promote the charity’s values, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Attend relevant meetings, training and charity activities.
• Work collaboratively with colleagues and contribute positively to the wider organisation.
• Undertake any other reasonable duties appropriate to the role.

We are an equal opportunity employer and welcome applications from all backgrounds who meet the requirements of the role. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.

We’re looking for an experienced fundraising leader who can combine strategic thinking with hands-on delivery and take the next step into a broad senior leadership role.

As Head of Income Generation and Communications, you will lead Cosmic’s fundraising, marketing and communications function, with responsibility for sustainable income growth, team leadership and strengthening our profile. You will oversee a varied portfolio spanning community and challenge fundraising, corporate partnerships, major donors, events, volunteering and supporter stewardship, while also setting the direction for our communications, brand and digital activity.

This is a role with real scope to shape our future. You will work closely with the CEO and Trustees, lead a small team and external communications support, and develop a three-to-five-year strategy that turns ambition into clear plans, targets and results.

We are looking for someone with a strong track record in fundraising and income generation, experience of managing people and performance, and the confidence to oversee communications and volunteering strategically. You do not need to be a communications specialist, but you should understand how strong storytelling, supporter engagement and volunteer involvement can help drive income and impact.

Salary: £45,000–£50,000 | Full-time | Permanent | Hybrid, primarily based near St Mary’s Hospital, Paddington

We are looking for a talented and creative Graphic Designer to join the Royal College of Radiologists (RCR), a medical charity at the forefront of the health agenda. Our members diagnose and treat cancer, heart disease, stroke and more, whilst leading innovation across healthcare.

Working as part of our Brand team, you will play a key role in bringing the RCR brand to life through creative, engaging and accessible visual communications. You’ll work across the organisation, translating briefs into high-quality design solutions that strengthen our brand and visual identity and engage a wide range of audiences, including our members and stakeholders.

If you are a collaborative and creative graphic design professional who combines great ideas with excellent design execution, and you’re looking for an opportunity to make a real impact in an organisation with a meaningful mission, this could be the role for you.

What you’ll do: 

• Produce high-quality creative design across print and digital channels, including publications, reports, campaigns, presentations, social media, web and email, events and promotional materials.
• Take ownership of design projects from brief through to delivery, managing multiple priorities while ensuring work is delivered to a high standard and on time.
• Support the Brand team in protecting, developing and strengthening the RCR brand and visual identity.
• Provide practical design and brand guidance to colleagues, helping ensure consistent and effective application of our brand across the organisation.
• Create engaging digital assets, including graphics, simple animations, motion graphics and video content where appropriate.
• Manage artwork and print production when required, working with external suppliers to ensure quality, value for money and timely delivery.
• Work collaboratively with colleagues across the RCR to develop creative solutions that support our organisational priorities.

What you’ll need: 

• Experience working within an in-house brand, marketing or communications team or creative agency.
• A strong portfolio demonstrating creative design across print and digital media.
• Excellent working knowledge of Adobe Creative Cloud, particularly InDesign, Illustrator and Photoshop.
• Strong creative thinking and an excellent understanding of typography, layout, colour, composition and visual storytelling.
• Experience managing multiple design projects from brief through to delivery.
• Experience creating digital content, including motion graphics, animation or video.
• Experience managing print production and working with suppliers.
• Strong communication and interpersonal skills, with the ability to collaborate effectively and explain design ideas.
• Excellent attention to detail and organisational skills, with the ability to manage competing priorities.c

If you're looking for a role creative role that makes a meaningful impact, we'd love to hear from you!

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards