Digital Services Product Manager Jobs in Manchester

• Salary: £70,889 per annum rising to £74,619 after 12 months in London. £66,700 per annum rising to £70,430 after 12 months outside of London.
• Hours: Full-time (35 hours per week). Part time and job share applications are also welcomed.
• Contract: Nine-month fixed term contract with the option to extend pending a strategic review.
• Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
• Closing date: 13 September at 09.00.
• Shortlisting date: 16 September.
• Interviews: 2 and 3 October (dates may change).

About the role

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

This new role will oversee and coordinate the development of our new strategy. It will work closely with the board, executive team, staff, members and the wider voluntary sector.

At a time of huge change and challenge for society, our 2025 strategy will be pivotal in ensuring NCVO can anticipate the future needs of members and drive beneficial change in the voluntary sector.

Our current strategy has built a solid foundation for the organisation. We are financially robust. We have moved a long way in terms of evolving our culture. We have built relationships and enhanced our reputation with members and partners.

But we are not complacent and there is much more to do. Over the coming years, we want to ensure we are ready to tackle the threats and rise to the opportunities in the external environment so that NCVO can accelerate our impact.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
• office closure between 25 December and 1 January inclusive
• the option to purchase or sell up to five more days each year
• five days volunteering leave (pro rata for part-time staff)
• two and a half extra wellbeing days off during the year
• enhanced pay for sick, maternity and adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home or off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme.

We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.

About NCVO

We are the charity for charities. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Digital Campaigns Specialist

The role

We are looking for a Digital Campaigns Specialist to work closely with others to influence and deliver exciting integrated campaigns achieving positive systemic change for deaf children and their families across the UK.

What you'll do

• Develop effective campaign messaging and motivational calls to action.
• Find innovative ways to engage supporters and bring latest campaigning techniques to the organisation.
• Share digital campaigning skills, coaching others and learning and developing together. 
• Take part in campaigning project teams to help build, test and deliver priority campaigns.
• Monitoring and reporting on campaigning activity, evidencing impact.

What you'll need

• Experience of working in a public affairs, marketing or political campaigning environment.
• Confidence in using a variety of digital campaigning tools.
• Knowledge of the latest approaches in engaging people with campaigns.
• Accurate creative writing skills and proven ability in composing effective campaign messaging.
• Strong digital skills and an an ability to embrace agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus additional 3 days at Christmas (and bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do

The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the Disability Confident scheme and meet the minimum requirements of the person specification. Please contact recruitment with any accessibility or reasonable adjustment enquiries.

The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

We have a fantastic opportunity to join The Prince’s Trust as a Senior Tester in our Digital Team. 

You will work closely with your development team to plan, coordinate and deliver test activities, reporting on the outcomes of testing to your delivery Manager. You’ll also be working with colleagues across the community at The Trust to share knowledge and improve ways of working.

You will have experience of testing websites, web applications and mobile applications, and will have a strong understanding of digital testing methods and good practice. Conducting functional, exploratory and regression testing will be your bread and butter, but a good working knowledge of UAT, Accessibility, Security and Performance testing would also be beneficial. 

This role will give you the opportunity to work on varied and interesting projects and digital products that have a transformative impact on Trust and its audiences. 

The Role

As the Senior Stewardship Manager at Social Mind you will be accountable for the overall delivery of our stewardship and community management services.

You will lead the strategic development of this service area helping to elevate our stewardship practices, ensuring they are closely aligned with the objectives of our charity partners and the evolving needs of their supporters.

You will lead and mentor our Stewardship Manager and their team, guiding them all in delivering exceptional supporter journeys and community management initiatives.

Your leadership will ensure that our stewardship approach is proactive, data-driven, and continuously optimised to enhance campaign performance and supporter satisfaction.

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock supporter potential with meaningful insights.

Key Responsibilities

Campaign Delivery

• Strategic Stewardship Planning: Working collaboratively with the management team you will develop and implement a forward-looking stewardship strategy that aligns with our key objectives and the fundraising goals of our charity partners.
• Campaign Leadership: Work with the Campaign Manager to own the delivery and direction of stewardship in live fundraising campaigns, ensuring they meet or exceed income targets while delivering outstanding supporter experiences.
• Brand Protection: Ensure all stewardship activities are executed to the highest standards, safeguarding the brand and reputations of our business and our charity partners in every interaction.
• Performance Optimisation: Drive continuous improvement in fundraising outcomes by leveraging data insights, supporter feedback, and industry trends to inform stewardship and community management activities.

Supporter Experience

• Service Excellence: Establish and maintain high standards of customer service across all stewardship and community management activities, ensuring that all interactions reflect the values, goals and tone of our charity partners and meet agreed SLAs. You will also act as a subject matter expert on client calls working closely with our Customer Success team.
• Supporter Satisfaction: Monitor and analyse supporter feedback, responding swiftly to issues and opportunities to enhance the supporter experience.
• Safeguarding and Compliance: Ensure all stewardship and campaign delivery activities adhere to safeguarding protocols, data protection laws, and industry best practices, maintaining the highest standards of compliance and ethical conduct.
• Innovation in Stewardship: Identify opportunities for innovation within stewardship and community management, proposing new approaches to enhance campaign effectiveness and supporter engagement.

People Management and Team Building

• Leadership and Vision: Provide strategic leadership to the stewardship team, setting clear objectives, inspiring innovation, and driving accountability.
• Recruitment and Resource Management: Lead the recruitment and talent acquisition process to attract, select, and onboard top talent, ensuring the team is equipped with the skills and expertise needed to achieve strategic goals and that all campaigns are supported by a fully resourced team.
• Coaching and Development: Implement tactical coaching and mentoring that enable team members to develop within their roles and achieve their full potential.
• Performance Management: Oversee performance management for the stewardship team, ensuring that objectives and key results (OKRs) are aligned with both individual career development and organisational goals.

Skills and Knowledge

• Strategic Leadership: Proven experience in leading and executing strategic initiatives ideally within a fundraising or nonprofit environment.
• Fundraising Expertise: Deep understanding of fundraising principles, supporter engagement strategies, and the nonprofit sector.
• Customer Service Excellence: A strong track record of delivering exceptional customer service and managing stakeholder relationships at a senior level.
• Team Development: Demonstrated ability to build, lead, and develop high-performing teams, with a focus on coaching, mentoring, and professional growth.
• Data-Driven Decision Making: Expertise in using data and analytics to drive decision-making and optimise campaign performance.
• Compliance Knowledge: Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant standards across the UK.

E- Commerce Manager 

(UK wide) 

£36,629 per annum (pro rata for part time hours) 

(Ref: SUS4272b) 

22.5 hours per week – happy to talk flexible working 

Fixed term contract until 31 March 2024

Base: Hybrid, work from home or from your nearest Sustrans Hubs 

About the role 

This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager. 

In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue. 

As the E-Commerce Manager, you will be responsible for maximising e-commerce revenue by optimising the martech stack, improving audience insights, product development/management and  promotion through digital and offline marketing channels. 

As part of the Fundraising and Supporter Engagement team, you will work closely with colleagues in Supporter Engagement and Giving, Strategic Communications, Finance as well as external agencies and suppliers. 

This role has line management responsibilities for two-part time colleagues, the E-Commerce Promotions Officer and the E-Commerce Products Officer. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub. 

About you 

You should have experience of leading, motivating and managing a team as well as demonstratable experience of working in e-commerce ideally in cycling/outdoor or an allied industry.

You will have previously improved customer experience and increased loyalty, as well as having worked with Shopify, website content management systems and ideally integrations with Facebook and Amazon. You will be skilled in project delivery to agreed deadlines and budgets. 

You will need to be experienced in delivering, interpreting and actioning insight through high quality, consistent data to increase sales and of using paid and organic channels including SEO. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 15September 2024

Interviews will take place in via MS Teams during the week commencing 23 September 2024

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

We’re looking for a driven and ambitious Growth Marketing Manager to join the Chartered Institute of Environmental Health (CIEH) and lead our acquisition and lead generation marketing activity.

CIEH is the professional membership and awarding body for the environmental health sector. We believe everybody has the right to be healthy, happy and safe. That’s why through championing environmental health professionals, education, support and campaigning, we work to promote safer, cleaner and healthier environments for the benefit of all.

Joining the Marketing and Communications team, this role will support us in driving growth through our commercial activities, with a focus on our training offering and sustainable conference, meeting and events venue, which in turn supports our charitable activities. From implementing and managing paid search and content marketing to analysing customer insights and trends, this is a varied role with lots of opportunity to make an impact.

In this role, you will:

• Plan and execute lead generating and income growth marketing campaigns and strategies for products and services across the organisation with a particular focus on training products and our sustainable conference, meeting and events venue
• Work with internal stakeholders to understand our products and services and their unique selling points, identify target audiences and understand buying habits to help shape campaigns and messaging
• Support internal stakeholders to achieve their commercial targets, keeping in mind KPIs and ROIs
• Design and implement targeted automated email campaigns, segmenting audiences and nurturing leads
• Manage and allocate campaign budgets, balancing growth and spend
• Devise campaigns that engage and convert by utilising paid search, paid social, display, retargeting and SEO to generate engagement and leads
• Optimise landing pages and user funnels to drive engagement and conversion
• Conduct A/B testing to refine campaigns and messaging
• Forecast, measure and report on campaign performance and ROI
•  Use analytics tools to track key metrics and make data driven decisions
• Craft engaging content for our websites that attracts and converts our target audiences
• Work with subject matter experts to identify trending topics, produce resources and thought leadership content, and disseminate key information to our target audiences
• Brief designers and where appropriate create design assets
• Collect, manage, process and evaluate data, using CRM and other systems as necessary
• Work with the Head of Marketing and Communications to set and monitor KPIs and objectives
• Brief and manage the work of external agencies when necessary
• Deliver effective internal communications and marketing reporting
• Seek opportunities for improvement of business processes to improve customer experience, reduce costs and ensure maximum return on marketing budget
• Ensure consistency in messaging, tone and visual identity across all activity
• Provide support on membership recruitment and retention, policy, profile raising, and events marketing and communications activity when required
• Manage the workload and performance of the Marketing Executive
• Undertake ad-hoc work compatible with the post holder’s status/experience as required

Please see the full job description and person specification for details. 

We're looking for a values led, (education) content minded and systematic project manager to join us a Conference Producer at We Are In Beta.

The goal is to grow our in person events offering for our community of MAT Directors of Education and School Improvement Leaders, which has already supported 85 MATs serving 90,000+ students.

Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.

Why?

So MATs can learn what’s working (and what isn’t), so they can deliver the best education possible to their students.

What's the role?

Your job will be to produce in person conferences, with a difference, for MAT Directors of Education and School Improvement Leaders.

Events where practitioners don’t just share what’s worked but also what hasn’t - openly and transparently.

The aim is curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.

• What we avoid
  • Glossy key notes delivered by non serving MAT leaders 
  • Only sharing successes
  • Surface level panels that don’t explore how leaders do what they do
  • Lots of passive sitting and listening in big audiences
  • Not developing deep and lasting relationships between attendees
  • Where the events are geared towards promoting products and services more than the amazing leaders and their practice 
• What we deliver
  • Dedicated to giving serving MAT Directors of Education - from diverse backgrounds - the platform to share the work they are doing in the MATs right now
  • Sharing openly, honestly and transparently the challenges as well as the wins
  • Small group discussions about very specific topics where attendees can go deep
  • Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
  • Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.
  • Events where sponsors provide thought leadership not sales pitches

 On the speaker/content side, you’ll:

• research what’s important to MAT Directors of Education

• find serving MAT leaders who have expertise in those areas

• invite and book them to be speakers and

• support them to be their best on the day.

On the attendee/learner side, you’ll:

• communicate the offering

• design sign up and onboarding processes

• promote the event across our social media and email channels and

• ensure delegates have everything they need to get the best out of the event.

On both sides you’ll:

• promote the event far and wide

• lead the follow up and evaluation of the events.

 How you’ll be driving our mission forward

• Researching topics that matter to Directors of Education right now

  • Emailing/messaging them to ask what they’ve had success with and need help with

  • Creating a database of strengths and needs across the community

  • Reading education press, policy and practitioner led blogs.

  • Engaging with conversations on social media

• Finding, inviting and booking speakers

  • Using national datasets to find MATs and MAT Education Leaders who are succeeding against the odds

  • Digging into MAT practice and MAT leaders’ blogs/posts to build a list of possible speakers

  • Crafting emails that invite MAT Leaders you may have never met to speak at the conference

  • Following up and leading MAT Leaders through the speaker onboarding journey

• Supporting speakers to be their best

  • Designing editorial guidelines and communicating them with speakers

  • Supporting them to find a focus for their sessions and feeding back on the content

  • Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc

  • Automating workflows and emails using Zapier and Airtable

  • Sharing all pre-event information they need in good time

• Designing attendee sign up and welcoming processes

  • Designing and building pre-event registration processes and forms

  • Gathering pre-event information from attendees eg attendee details, access/dietary needs and 

  • Automating workflows and emails using Zapier and Airtable

  • Sharing all pre-event information so they can get the most out of the conferences

• Promoting the event across our channels

  • Working with a designer to commission graphics

  • Writing social media posts on LinkedIn and Twitter

  • Working with the Director of Educations at the MATs hosting the events to write sharable, top of funnel social media posts that inspire, entertain and inform Directors of Education

  • Designing, writing building email workflows and drip campaigns in our CRM (HubSpot)

• Ensuring delegates have everything they need to get the most out of the conferences

  • Tracking and auditing that all delegates have shared required pre-event information

  • Writing succinct emails which are delivered at the right time in a way that respects their workload and capacity

• Evaluating the success of the conferences.

  • Designing and building post event evaluation forms

  • Seek, gather and analyse customer feedback and user data to ensure member success.

  • Tracking and auditing evaluation completion

  • Following up with both speakers and delegates to maximise

Who are you?

• A values driven educationalist
• Technophilic project manager who has a spreadsheet for everything
• Curious and empathic relationship builder
• Entrepreneurial, innovative and flexible
• Analytical but also a content-minded story finder and teller
• Feedback embracing learner in the pursuit of mastery of your craft:

What experience and skills do you have?

It’s not essential you tick every box below. But the more boxes you can tick the better. We can help you gain and learn from the experiences you haven’t had yet.

• Education and/or school leadership/teaching: Knowing how the MAT and school system works is a must. Knowing who does what role in MATs will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations MAT leaders and teachers is also helpful for this role

• Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces is key.

• Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.

• Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier etc. Automating drip campaigns and email workflows.

• Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.

• Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg HubSpot and Airtable.

What are the benefits?

• Exposure to the most inspirational and impactful MAT Education Leaders in the country 
• Opportunity to work within an early-stage, mission-driven organisation and shape its direction
• Flexible working culture/flexible working hours
• Pro rata £29,000-£34,000 dependent on experience
• Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 28 weeks a year in 2 x 14 week blocks: October-February and March-June to deliver 2 conferences.
• Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.
• Dramatically grow your network of MAT leaders
   

Project Scope and Time Commitment?

The aim of this role is to produce two conferences:

1. Trust Education Leaders Conference North (Feb/Mar) in Manchester
2. Trust Education Leaders Conference South (June/July) in Luton/Milton Keynes

Each conference takes about 14 weeks to plan and deliver working 2-3 days a week.

If you aren't available for these dates, please still register you interest as we have plans for more conferences coming up and we'd love to work with you on them.

Timeline:

• Applications open: 28th August 2024

• Deadline for applications: midnight Sunday 15th September

• Invitations to complete assessment task: weeks beginning 9th September and 16th September

• First round interviews: weeks beginning 16th and 23rd September

• Second round interviews: weeks beginning 23rd and 30th September

• Notification of decision /appointment : week beginning 7th October.

• Start date: mid October

We expect this to be a popular role.

We will be inviting people to interview on a rolling basis.

We advise submitting an application early.

How do you apply?

  To apply for the role please

1. register your interest via our wesite no later than midday on Thursday 5th September AND/OR
2. complete the application form we'll send you by the deadline above

 For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   1. why you want to apply

   2. how your values, knowledge, skills and experience make you the best person for the role.

   3. a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, please contact the Founder  @niallalcock on X/Twitter or DM Niall Alcock on LinkedIn

Email Marketing Manager

We have an exciting opportunity for an enthusiastic and motivated Email Marketing Manager to join the digital marketing team.

This is a home based role and applications from individuals who are seeking flexible working options are welcomed.

Position: CE326 Email Marketing Manager

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £44,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: This is a fixed-term contract for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 September 2024 at 12pm. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 27 September 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Digital Marketing Lead, the Email Marketing Manager will drive conversions, engagement and income through email marketing activity. This will encompass the entire customer journey for supporters, beneficiaries and professional audiences: from nurturing leads to conversion, and from retaining customers to reactivation.

Key responsibilities will include:

· Develop and implement effective email marketing campaigns

· Develop and execute targeted campaigns through the CRM system to drive donations and customer engagement.

· Work with cross-functional teams to ensure alignment of email marketing and CRM campaigns with broader marketing and business objectives.

· Create engaging and relevant content for email marketing campaigns

· Responsible for content and user experience email marketing activity

· Manage data from the CRM systems, and work with internal teams to ensure lead quality, lead nurturing, and lead conversion.

· You will be monitoring quality, performance and promoting best-practice use of integrations and automation.

· Ensure compliance with best practice and delivery against targets and budgets.

· Create and maintain written email marketing processes

· Oversee delivery of timely, accessible results and reporting via the DotDigital platform and manage the analytical tools

· Responsible for the line management of designated staff members

· Maintain excellent knowledge of email and digital marketing practices and campaigns in the sector.

This role requires some travel for team away days. 

About You

You’ll have experience of:

· Managing email marketing campaigns for large organisations.

· Delivering digital products that are fully compliant and meet best practice e.g. on accessibility.

· Data-driven optimisation of email content.

· Building email and SMS marketing campaigns across a range of internal departments. Using email software architecture effectively.

· Managing external contractors and suppliers to deliver work on time and to budget.

· Online information management, in order to build landing pages for email campaigns.

· Executing and optimising email and SMS strategies.

· Monitoring and evaluating emerging technologies and industry trends, providing perspective for adoption where appropriate.

· Email marketing management and delivering email marketing to meet business targets.

· Line management.

· DotDigital email platform.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Email, Communications, Marketing, Digital Marketing, Direct Marketing, Email Marketing, Email Communications, Email Manager, Communications Manager, Marketing Manager, Digital Marketing Manager, Direct Marketing Manager, Email Marketing Manager, Email Communications Manager, Email Marketing Officer.

King’s Trust International (KTI) are looking for an experienced education advisor to lead on the development of and implementation of KTI’s best practice education approaches

Since our inception in 2015, we’ve supported over 20,000 young people to learn, work and thrive through our programmes. Our programmes and interventions are now present in 13 countries, across Asia, Africa, the Caribbean, the Middle East, and Europe.

The successful candidate will be an expert in educational pedagogy with deep experience in human-centered design, with a desire to get stuck in and work with our regional teams to generate ideas and solutions to improve the educational experience for young people and teachers in the countries that we work in.

You will be an organised project manager and strategic thinker, able to lead colleagues in service design projects, and work logically with fundraising teams to develop robust education proposals.

You will have experience of designing and operationalising education strategies at organisational and service levels.

You will work within a creative and strategic team with plenty of opportunity to learn and contribute to activity across the organisation. 

Salary: £34,085.47 per annum (plus £5,023.71 London Weighting Allowance if applicable)

Location: Remote, office based or flexible working

Contract: Permanent

Hours:   37.5 per week

Closing date: Wednesday the 11th of September at 11:30pm

Are you an enthusiastic and innovative fundraiser looking to work at one of the UK’s leading charities on homelessness and housing? If you are and have a passion to help the housing emergency join Shelter as a Senior Direct Marketing Manager – Digital Acquisition where you can put your digital fundraising expertise and curious thinking to use in our Individual Giving team and strive to make a difference.

About the role

This Senior Direct Marketing Executive position is within our acquisition team which is a fast-paced, dynamic, supportive team who bring in new donors across the Individual Giving portfolio. You’ll work alongside the Senior Direct Marketing Manager (Digital Acquisition) to lead on the following things:

• Digital fundraising campaigns and projects
• Managing relationships with agencies
• Managing budgets
• Maximising income opportunities
• Staying ahead of sector trends and insight
• Monitoring the achievement of financial and non-financial targets

Your key areas will be developing and leading on delivering our multi-million-pound campaign at winter and across Shelter’s individual supporter channels, propositions and product. Your work will help to drive us closer to ending the housing emergency.

About you

You’ll bring digital expertise, an audience understanding and your creative flair to develop standout digital campaigns. With a constant curiosity for industry leading creative campaigns, you will inspire the team and share your knowledge and skills. You will build strong relationships with colleagues, agencies and suppliers. You must also be skilled at project managing multiple campaigns while maintaining a high level of drive and commitment.

You’ll have a key eye for detail and will be comfortable interpreting and analysing data to make decisions and be confident to take risks, run tests and ultimately push our fundraising to the next level.

This is a great opportunity to join a dynamic team, for someone who is looking to excel in digital fundraising and marketing strategy and to deliver ambitious plans.

We are looking for candidates who have the following skills and knowledge listed below to apply for the role.

• Essential digital expertise: You have experience working in a fundraising and / or a marketing environment with a technical grasp of digital marketing and developing digital supporter / customer journeys and engagement, working across key digital platforms like Meta Business Suite, other social media platforms, Google Ads and Google Analytics.
• Direct marketing knowledge: You will have a solid understanding of best practice in marketing communications. You will have experience in drawing up digital marketing plans. You will be familiar with delivering marketing results in a customer focused environment such as fundraising and be able to manage and analyse marketing campaigns, as well as being able to digest complex data and extract key insights to inform strategies and campaigns and are able to comminate these effectively with the wider team.
• Effective communicator: An expert in communicating digitally, you are audience led and supporter / customer centric and will be dedicated to providing the best experience to Shelter supporters to reach acquisition and financial targets. You will have experience and be able to demonstrate your copywriting skills. You are a storyteller.
• Results-driven: You are an ideas person and are results-driven with a keen interest in the fundraising market. You are excited by the prospect of working in an innovative team to improve Shelter’s fundraising offerings.
• Prioritise diversity and inclusion: You will be excited to role model challenging internal and external stakeholders to encourage a more open and inclusive mindset and embed inclusion in product work.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our Individual Giving team sits within our successful, growing Income Generation directorate and consists of three programmes - Supporter Acquisition, Direct Dialogue and Supporter Retention and Development. Together, we deliver a diverse programme of work with ambitious income targets that support our organisational strategy, across cash, regular giving and lottery products. We’ve grown quite a bit over the past few years and benefitted from both investment and opportunity for innovation. That’s resulted in us generating over £20m of unrestricted income every year. We’re also welcoming and supportive, firmly believe in developing our people and can offer you every opportunity to progress.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert approximately 1 page in length, following the STAR format, and ensure you demonstrate how you address the following behaviours listed below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We create change and align behind our strategy

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Department: Community Fundraising
Location: remote – home with travel throughout the region
Hours of work: 37.5 hours per week
Contract: 14-month fixed term
Salary: £30,000 – £33,000 per annum
Closing date: Monday 23rd September at 10am
Start date: early December

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV)
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/about the role

This is an exciting opportunity to join the Community Fundraising Team at Dementia UK, where you will help deliver our community strategy developing new opportunities and relationships with local groups and organisations.

As an experienced and dedicated Regional Fundraiser you will deliver excellent stewardship support, proactively managing and motivating volunteers to undertake fundraising and awareness activities, ensuring a sustainable, long-term revenue stream for Dementia UK.

Collaborating closely with both the Regional Fundraising team and the broader Community and Events team, you will champion our products engaging supports in challenge events, and campaigns across the region. Your expertise and insights will be instrumental in identifying new opportunities, nurturing supporter relationships and creating stewardship journeys aimed at increasing the average gift and lifetime support across the Northeast, East Midlands, and East Anglia.

To be successful in the role, you will have a background in community fundraising or experience of working in relationship management or new business in a similar setting. You will have understanding of community fundraising across both relationship management and new business development with proven success of building and sustaining stakeholder relationships. Additionally, previous experience in planning and delivering projects as well as with a history of delivering impactful presentations, will be beneficial.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

This role will be subject to an Basic DBS check.

*Please note that any decision on flexible working is based on business needs

The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.  

We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections.  Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.  

We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work. 

About you 

You are a dynamic and strategic leader with over a decade of experience in income generation and partnership management, specifically within the leadership development, learning and development, and human capital development sectors, particularly in the UK public sector and international development arenas. Your track record of successfully leading teams and securing high-value, long-term funding partnerships through grant and bid/open tender processes sets you apart. 

You excel in relationship management, leveraging your outstanding networking, negotiation, and communication skills to build and maintain partnerships that drive sustainable growth. Your ability to inspire, influence, and engage stakeholders at all levels is one of your key strengths. 

You possess a proactive, solutions-oriented mindset, with a passion for leadership development, learning and development and community building and a commitment to The Human Edge’s vision and mission. Your resilience, creativity, and team-oriented approach make you an influential member of any senior management team, ready to drive strategic objectives and contribute to the overall success of the organisation. 

About the role  

We are seeking a Head of Development and Partnerships to join our Senior Management Team alongside the CEO, Head of Programmes and Head of Finance and Operations. 

You will drive income generation and partnerships development with funders and prime contractors within primarily the UK public and international development sectors, ensuring that our programmes, courses and consultancy offerings meet market needs and are financially sustainable.

You will lead on activities generating over £1m annually through grants, tenders, contracts, partnerships, and strategic communications contributing to The Human Edge's financial growth and brand development. 

As the key member dedicated to income generation, you will shape and expand our funding streams, driving the growth of our services while serving as a charismatic external ambassador and effective communicator and influencer. 

Please note that applicants must have the legal right to work in the UK. 

How to apply 

Download our recrutiment pack for details of how to apply.

The Human Edge is an equal opportunity employer and committed to creating a diverse, inclusive environment. We believe in the potential of everyone – whatever makes you, you. A diverse workforce can only make us better and all applications are considered without discrimination based on age, sex, gender identity or expression, sexual orientation, marital, civil or other relationship status, religion, race, belief, colour, ethnic origin, physical ability, neurodiversity or socio-economic status. 

Data Officer

We are looking for an individual with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within our Knowledge and Insight team.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

This is a remote working role offering flexible working.

Position: SIT38 Data Officer

Location: Homebased UK, Nationwide, however, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024  (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To Be Confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. The post-holder will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.

Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications we use and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.

Key responsibilities will include:

• Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
• Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.

About You

You will have a proven record of:

• Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
• Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
• Use of a marketing automation tools such as Faststats and PeopleStage.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Data, Marketing Data, Data and Marketing, Data Officer, Marketing Data Officer, Data and Marketing Officer, Data, Data Communications, Data and Communications Officer, Digital Marketing, Digital Marketing and Data.

This role is offered as office, hybrid or remote working for the right candidate, and with hours above 28 per week on a flexible basis adapting to your needs. CAP is proud to offer 2 mental health days and 5 emergency caring days per year, in addition to A/L, enabling you to care for yourself and the people you love. 

In this role you will captivate our supporters, inspiring them to contribute to our vision to see an end to UK poverty! Through creative and efficient management of fundraising programmes and projects you will play your part in increasing engagement and income. 

We have an incredible 28,000 regular givers, our Life Changers, who make possible all the incredible work that churches do to free our clients from debt! As the Regular Giving Lead you will develop a strategy to grow the number of Life Changers by finding new audiences and creating innovative products to reach them. You will make effective use of data, and testing, learning, and evaluating your ideas. 

You will work alongside other members of the Supporter Development team which delivers direct mail appeals, digital engagement, supporter journeys, partnership opportunities, church fundraising, and other creative and effective means of engagement. As part of the Supporter Development team you will collaborate with colleagues to sharpen and support all of our projects so that we can achieve the best results. 

If you’re excited about this opportunity, but unsure you have all the experience you need in fundraising, then we can offer you a career track. You can join the team at a junior grade (minimum full time salary £26,664.75) while you are mentored and undertake the Certificate in Fundraising from the Institute of Fundraising, stepping up to the next grade once you have achieved the qualification and experience level. 

If you are ready to unleash your passion and skills in a role that will make a difference, we invite you to join our Supporter Development Team. Together, we can create lasting connections with our supporters and drive sustainable growth to support our mission. Apply now and start making a difference!

We will be pleased to discuss this with you if you would like any further information about this.