Direct Marketing Data Manager Jobs in Wandsworth, Greater London
Are you an experienced supporter or customer care professional with a background in charity or a commercial environment? Do you want to manage best practice relating to our supporter engagement? If so, come and join our London team and contribute to the work that we do at Sue Ryder.
Reporting to the Supporter Services & Standards Manager you will be a key team member of a busy Supporter Experience, Data and Insight Team, overseeing engagement activities across fundraising. Our team are here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.
Key responsibilities
• Line managing the Engagement & Contact team and leading them to success, tracking and reporting on SLAs and KPIs to ensure we deliver excellent service to all supporters.
• Managing the supporter contact centre within the Fundraising directorate, taking on the role of lead relationship manager with the software provider.
• Overseeing supporter complaints and conflict resolution within Fundraising, acting as a point of escalation, advising and overseeing the implementation of solutions.
• Working closely with the wider Supporter Experience, Data & Insight Leadership Team, to deliver strategic projects and plans.
This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.
Our benefits:
- Ability to work from home 3-4 days a week in a hybrid focused team
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 27th May
Interview date: We are interviewing on a rolling basis
Please note we reserve the right to close the vacancy early if a sufficient amount of candidates is received
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments
If you want more than just a job, we want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you motivated to use your commercial edge to build and foster relationships to win business?
Is your approach one of partnership and problem solving, no matter what the circumstance?
Do you want to work in a team where you will be supported to be ambitious about the quality, drive and impact of the work you lead on and make a difference to people so they are empowered and heard when it matters most?
If this sounds like you, then we could be a perfect match…
About the role
We're looking for a highly motivated and skilled Business Development Manager with a passion for relationship building and service sales. Someone who can actively engage and work with our existing client portfolio and win new business through formal tendering opportunities to ensure VoiceAbility remains a provider of choice.
In this new role, you will sit in the Business and Strategy directorate working proactively with external stakeholders and colleagues from across the organisation to ensure that we grow our portfolio of contracts, re-win existing business and advise clients of new services. You will be doing a mixture of new business sales and account management of existing services.
This position is a full-time, 35 hours a week, permanent contract with a starting salary between £39,000 - £46,500 per annum depending on skills and experience. We are open to a conversation about flexible working or job sharing. Whilst the role is home-based, some travel for meetings and events will be required.
About us
VoiceAbility is an independent rights and voice charity and one of the UK’s largest providers of advocacy and involvement services. We directly support and empower tens of thousands of people every year when they face life-changing decisions or need support to have their voice heard when it matters most. We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years.
We have social impact through our delivery of a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We also influence policy and practice to push for changes to give people more choice and control over their lives and better support when facing challenging times. We have ambitious plans to continue to grow our influence and shape new and innovative services that will increase our impact.
How will you make a difference?
Through your commercial management expertise, you will win new business and ensure the retention of existing contracts. You will proactively manage your own workload, balancing known pipeline opportunities, acquiring, building and fostering relationships with stakeholders, collaborating with internal teams to craft winning proposals, and making the most of the new business opportunities open to us to ensure commercial success.
About you
You will have a minimum of two years experience of working in a Commercial Management, Account Management or Business Development role.
Have proven success in winning business through formal competitive tendering, ideally with central/ local government, by developing a credible position and clear convincing material and data.
You will have experience of working in an agile environment to respond to external factors that are likely to change at short-notice.
Experienced in stakeholder engagement and influencing both externally and internally, you will be a trusted partner to those who know you.
Our values resonate and you want to work somewhere where the empowerment of each other, our customers and clients is central to your work. You value teamwork and collaboration and demonstrate transparency and accountability in your work.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension and 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted gym membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Professional Development
You will have plenty of opportunities to enhance your professional abilities through in-house opportunities for training and through personal development conversations with your line manager where you can explore career development together.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
Closing date for applications: 9am on Monday 20th May
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working
Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing.
You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis.
- Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship.
- Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
- Proactively keep abreast of competitor activities, new initiatives and sector trends.
- Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Exciting opportunity to lead a significant legacy and in memory programme and manage a team of two.
Sue Ryder’s specialist teams are there when it matters, from caring for those with a terminal illness to helping others manage their grief. They provide expert care to people at the end of their lives whatever their health needs and do this from their seven specialist centres and in people’s homes. They also offer bereavement support nationally as well as campaign for change so that everyone who is approaching the end of their life or grieving has access to the right support, at the right time.
This is an exciting and integral role at Sue Ryder who are seeking an experienced legacy and in memory fundraiser to lead a programme that brings in c£7.5-8million a year. You will develop and implement an innovative fundraising strategy that is focused on sustainable growth and providing exceptional stewardship.
Legacy and in memory giving are both priority income streams for the charity; you will work across the charity to inspire and empower colleagues to promote these income streams among supporters, service users and their loved ones.
There are some exciting projects and campaigns on the horizon to get involved with, including a big campaign in the autumn and working with a brand agency to review their fundraising proposition.
About the role
As Senior Legacy and In Memory Manager, you will:
- be responsible for legacy and in memory income of between £7.5-8million a year;
- lead and manage the development, delivery and implementation of the legacy and in memory giving strategy to deliver sustainable long-term growth;
- oversee the legacy and in memory portfolio, ensuring excellent stewardship and communications to current and prospective donors;
- plan and deliver innovative marketing campaigns across a variety of channels;
- prepare robust reports for SMT/Trustees, analysing and sharing data insight;
- keep abreast of the latest trends and innovations in legacy and in memory giving;
- provide management to a team of two – Legacy and In Memory Manager and Legacy and In Memory Executive.
About you
Ideal skills and experience:
- Demonstrable experience of legacy and in memory fundraising with a track record of delivering innovative marketing campaigns to grow income.
- Experience and understanding of various acquisition channels including telemarketing, email marketing, social media, and direct mail.
- A solid understanding of the legacy administration process and ILM standards.
- Exceptional interpersonal skills, and able to influence and collaborate with a wide range of stakeholders.
- Proven ability to facilitate cross-team working and build effective internal working relationships.
- Ability to lead, motivate and develop a team.
Employee benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- EAP support scheme.
- Staff discount with thousands of retailers.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Season ticket loan.
- Online wellbeing centre.
- Free Will writing service.
- Structured induction programme, and learning and development opportunities.
Expert recruitment for fundraisers and charities.
Creative United is one of the UK's leading social enterprises working across the arts and creative industries. Based at Somerset House in Central London, we deliver a wide range of publicly funded programmes focused on increasing access and inclusion in the arts. Our experienced team is committed to supporting artists, musicians and creative entrepreneurs of all kinds with the skills and confidence to develop and grow their social and economic impact, helping to maximise their contribution to the strength and diversity of the UK's creative economy.
We are looking to recruit a talented and self-motivated Senior Business Development Manager to join us in June 2024 on a 12 month fixed term maternity cover contract.
Reporting to the Director of Strategic Development, this role is essential to driving forward the implementation of Creative United’s business development plans across multiple programme and project strands. Key responsibilities include the planning and delivery of business development activities that build on our existing service offer, responding to the needs of the creative communities that we serve, whether on a local, regional or national basis.
This is a hybrid-working role that involves spending a minimum of 2 days per week at our offices in London. You will have strong interpersonal skills and enjoy building relationships through a combination of face to face, telephone and written communications. You will be comfortable working with minimal supervision to plan and coordinate activities that involve the buy-in of other staff and partner organisations. You will be able to inspire and motivate other people to work with you to achieve our shared goals and priorities through effective planning, implementation and evaluation.
The client requests no contact from agencies or media sales.
Do you have Experience working in Digital Product management?
Do you want to work for an employer that cares about your well-being and works hard to make the organisation a great place to work?
Remote Opportunity!! A UK Consultancy Seeks a Dynamic Digital Product Manager!
We are partnering with a UK-based consultancy specialising in social research and analysis to hire a Digital Product Manager. You will play a crucial role in an agile team of ten, ensuring the organisation's products provide value to both clients and the business.
About the contract
This is a full-time 37.5-hour per week permanent contract. This is a remote role. On occasions, you will be required to attend the office located in Brighton for meetings and events.
Benefits
* Salary is £45,000 - £54,000 per annum depending on experience.
* 30 days annual leave plus bank holidays
* Annual bonus related to company performance.
* Personal training and development fund
* Core hours of 9:45-16:00 with flexibility for lunch, start and end times, appointments, TOIL, etc. to be agreed with your line manager.
* Up to 5% employer matched pension contributions
About the Role:
As Digital Product Manager, your goal is to facilitate evidence-informed decision-making by providing accessible and comprehensible place-based data. Your responsibilities include:
Product Value:
* Understand client needs through direct contact and user support.
* Articulate how the product addresses client needs.
* Translate client needs into user stories with clear specifications.
* Review and approve deliverables.
* Evaluate client engagement and product usage.
* Collaborate with technical and research teams to ensure product alignment.
Product Roadmap:
* Develop and maintain the product roadmap.
* Align roadmap with strategic objectives.
* Coordinate product communications with marketing and user support.
Product Strategy:
* Develop and maintain product strategies.
About You:
* Proven track record in digital product management, preferably in a SaaS subscription platform.
* Experience in direct customer/user interaction.
* Familiarity with Agile methodologies and technical development collaboration.
* Ability to conduct customer research and assess product performance.
* Logical thinker and problem solver.
* Quick learner and adaptabe.
If this opportunity is of interest please get in touch to discuss further. We would be happy to share a more detailed job description.
We are reviewing CV's as them come in. Dont delay get in touch today!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are looking for an experienced Operations Manager to cover parental leave.
The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team. They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.
The successful candidate will have knowledge and experience of:
· Managing the delivery of contract and programmes to meet contractual obligations
· Working with business, schools and/or community organisations to create beneficial relationships
· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries
· Securing funding for impact programmes
This is a fixed term contract for approximately 10 months to cover parental leave.
The location is flexible - candidates can be based at home or at their nearest BITC office.
The salary level for this role reflects the contractual location and the programme funding. The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based.
The role is full-time - 35 hours per week.
Closing date: 26 May 2024 at midnight
Interview date: w/c 3 June 2024
The client requests no contact from agencies or media sales.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a pregnancy research charity to recruit an excellent direct marketing or individual giving fundraiser to join the Individual Giving and Engagement team.
This position will lead on the management and development of projects and campaigns to acquire new and increase the value and loyalty of existing supporters across both digital and direct channels. You will be responsible for a portfolio of Individual Giving Fundraising across single, regular, prize-led, payroll, legacy and in-memory giving.
You will work closely with team members to develop supporter journeys and digital acquisition to grow acquisition and retention rates.
This varied role will involve briefing, monitoring and managing stakeholder relationships for Individual Giving campaigns and projects to ensure effective financial management, data management, supporter care, supporter engagement, digital product management and marketing processes are followed.
The ideal candidate will have experience of:
- Managing Individual Giving campaigns (acquisition and retention) across a variety of direct and digital channels
- Using databases to inform Individual Giving campaigns
- Managing and delivering budgets and working with agencies
- Monitoring and evaluating campaigns, reporting results and make recommendations to improve performance.
This charity is also interested in applications from candidates with relevant skills in direct marketing who have not previously worked in a charity setting.
This is a hybrid role requiring 50% time in their Central London Office.
Benefits include;
- 25 days’ paid holiday, plus bank holidays, annual incremental increase and te option to Buy up to 5 extra days of holiday
- Enhanced maternity & parental leave pay
- Pension scheme - Contribution rate is 4% employer and 4% employee.
- Considerate working practices including 6 ’flex’ hours each month, no working lunches, or late working
- Continuous career development and training
This charity are considering applications and interviewing on a rolling basis so for more information about this position and next steps please apply here now and a consultant will be in touch to discuss further.
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About the role
At Streatham Youth and Community Trust, our vision is that all children and young people living and going to school in Streatham reach their full potential, should have a safe and happy childhood and the foundations they need to thrive.
We are looking for a committed and collaborative senior leader to help us improve and expand our service offer at our Streatham Vale Park and Wellfield Road sites.
The succesfull candidate will be a proactive and confident leader, with strong community engagement skills and a track record of delivering high quality after school and holiday provision for children and young people. In addition to our afterschool and holiday provision, you will also be responsible for our stay and play services and our sports-focussed youth work at Streatham Vale Park and our employability services at Wellfield Road.
The role is a great opportunity to join the senior leadership team of a well-established local youth charity and help us to shape and grow our service offer to meet the changing needs of the local community.
SYCT is committed to creating a diverse and inclusive culture. We welcome applications from under-represented groups and people with lived experience.
How to apply
To apply please download the recruitment pack and application form. You can also use the quick apply option to express your interest.
Closing date: 8am on Tuesday 21 May
Interviews: Tuesday 4 June and Wednesday 5 June
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Furniture Makers’ Company is the City of London livery company and charity for the furnishing industry.
Our role is to sustain a thriving British furnishing industry with a talented workforce delivering high quality products, which supports those in need from within its ranks and those who have served it in the past. We achieve this through three pillars of activity – education, excellence and welfare.
We are seeking an organised and driven individual for a maternity cover to lead on our education and training programme, which is facilitating the growth of a talented workforce by inspiring, connecting and retaining the next generation. This is an exciting and rewarding opportunity to make a real impact, addressing the skills gap in the industry, working alongside young people.
This is a varied role with a significant focus on events and project management, including special events, as well as engagement activities to raise awareness of career opportunities in the industry. This includes driving forward our new 'My Furniture Career' website aimed at 15 – 24-year-olds and attending careers fairs. This role will also involve working with specialist education providers to support the provision of industry specific education and training.
A successful applicant will have demonstratable experience of organising and delivering large scale events, timely and cost-effective project management and financial reporting. You will be able to work independently and with a high level of attention to detail and used to prioritising a complex workload. Experience of working in the sector or in a previous educational role is not required.
Job Purpose
- To be the focal point for implementing all Education and Training activity within the Company, and to report back to the Education and Training Committee to maximise its reach and effectiveness.
- To implement several large-scale national events engaging young people, industry and specialist education providers.
- Oversee and steer the activity around a new website to engage young people with possible careers in the industry, ensuring growing engagement with young people and job posters.
- To administer and deliver several small grant programmes which support furniture and furniture students or those working with said students.
- To support and report quarterly to the Education and Training Committee.
Key Responsibilities
Events
- Young Furniture Makers Exhibition - To plan, organise and deliver the annual one-day exhibition showcasing the best new talent to industry. Securing event sponsorship and working with sponsors during the organisation process to ensure positive relationships. Working with over 70 exhibitors, multiple sponsors and external suppliers to ensure a successful event.
- Young Professional Industry Engagement event programme - To plan, organise and deliver the annual three-week programme of CPD visits for a selected group of participants to industry hosts across the UK. Working with participants and over 20 organisations to schedule and deliver the programme.
- Furniture Making T-Level conference – Working with the Chair of the Education and Training Committee and selected members to plan, organise and implement a one-day conference on the practicalities of overing the Furniture T-Level in an educational setting.
- Organise and attend several regional career fairs and trade shows to promote the education and training initiatives and encourage young people to consider a career in furniture and furnishings.
- Plan and organise the content of an Education and Training slot at the annual Furniture Makers’ HR Conference to highlight key events and programmes.
- Ensure that equality, diversity and inclusion is considered in all aspects of Education and Training events.
Grants
- Administer a small annual grants scheme supporting colleges and universities which provide specialist furniture and furnishing education courses.
- Manage a travel bursary scheme to support exhibitors attending the Young Furniture Makers Exhibition.
Website
- Administer the jobs board featured on the My Furniture Career website, screening and approving posted vacancies as well as liaising with those posting jobs to confirm the status of the vacancy, sharing data once the vacancy expires and collecting feedback data from the poster.
- To work with the Digital Officer to agree a schedule of content for the website and its associated social media.
- Work with the Communications Manager and Digital Officer to promote the use of the website by the targeted audience group as well as the HR community to post vacancies to the jobs board.
- Produce a quarterly report detailing the usage and any highlights regarding the website.
- Report any technical issues to the website provider and liaise with them to fix the issue.
Reporting
- Quarterly reporting on activity and budget to the Education and Training Committee.
- Supporting the Committee Chair by setting up Committee meetings and taking minutes.
- Supporting the Committee Chair with any other administration as necessary related to the Committee.
- Assist with any ad hoc administration as necessary related to the FIESTA Committee.
Miscellaneous
- Assisting the Education and Training Committee Chair with any administration in regard to the Masters Certificate Scheme.
- Send quarterly feedback surveys mentoring participants and collect the data for reporting purposes.
- Work with the Communications and Marketing Manager to promote Education and Training events.
- Keep the Education and Training budget up to date and process all invoices in a timely manner.
- Report back to all event sponsors after any Education and Training sponsored event to keep sponsors updated and aware of the events successes.
Personal Attributes and Skills
- Success in delivering projects and large events against demanding targets and deadlines.
- Excellent administrative track record, with experience with an educational and/or charitable organisation.
- Highly motivated, dynamic, self-starter able to work largely on own initiative.
- Ability to plan, manage own time, work to deadlines and perform effectively under pressure.
- Excellent communications, influencing, negotiation and presentation skills.
- The credibility to deal with people at all levels.
- IT and finance literate.
- Empathy with The Furniture Makers’ Company charitable cause and programme.
- Enthusiasm and willingness to learn are essential: occasionally the post holder will need to perform tasks outside of the formal Job Description.
Benefits include 25 days of annual leave plus bank holidays, a 3% pension scheme as well as hybrid working opportunities.
Interested candidates should submit their CV and a cover letter outlining their qualifications and why they're a good fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.
Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.
We are committed to ensuring transparent and non-discriminatory recruitment and employment. We champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About you
This role will suit someone who understands trust fundraising and is looking for a new challenge, taking on more responsibility including managing a small team of Trusts fundraisers.
About the role
The role will further develop and review our current trusts and foundations strategy, with a focus on growing and renewing five- and six-figure income from Trusts, Foundations and grant making bodies. This is an ideal role for an experienced and collaborative Trust fundraiser, capable of developing long-lasting relationships and build compelling cases for support that secure transformational donations for an iconic institution.
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 2 May 2024.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
London based contract with the option of hybrid working in the office and from home*
Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You could join the service that members contact when they turn to the Chartered Society of Physiotherapy (CSP) for support.
The Enquiries Team is an established 2-way channel that responds to enquiries arriving through multiple channels from CSP members, stakeholders, and the public. Additionally, we proactively reach out to members with various campaigns throughout the year, each with distinct objectives and aims.
About the role
The enquiries we receive are diverse, and multitasking is essential as you'll be expected to handle calls and respond to email enquiries concurrently. Comprehensive support will be provided to help you learn all about the organisation so that you can deliver the best experience to our members. Persuasive communication skills are a must, along with proven adaptability and a quick learning ability.
This role involves constant use of data input and extraction skills, often whilst dealing with enquiries. Therefore, advanced data input skills and a calm professional manner are vital.
Why work for the CSP?
The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.
We offer an excellent benefits package, including 27 days’ annual leave (pro rata) plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.
*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Is Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.
To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).
Closing date: 10am, 28th May 2024
Interview date: 11th June 2024 (Virtual interview on MS Teams)
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages.
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Role: CRM & Systems Administrator
Reporting to: Project Manager, Director’s Office
Purpose of job: To work with the Partnerships and Philanthropy/Fundraising, Finance and across all Foundling Museum teams by providing excellent CRM & systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include managing and maintaining a CRM database of contacts, digital systems, records management, general administrative duties, HR and IT support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£26,000-£28,000pa depending on experience
Who we are looking for:
Are you fascinated by data with an excellent grasp on IT and digital systems?
Are you interested in the role digital systems play in how arts organisations and cultural projects are managed?
Are you looking to take the next step in your arts administration or fundraising career?
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of CRM & Systems Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM in 2023.
This new role is essential to the success of Philanthropy and Partnerships, Director’s Office and the whole team, in providing effective research and administration support. The CRM & Systems Administrator will provide support across all fundraising areas including individual giving, corporate sponsorship and trusts and foundations as well as playing a vital role in keeping all Museum systems working effectively.
This includes processing donations and gift aid and maintaining records on the CRM. You will work as a key part of the Philanthropy and Partnerships team to help implement the Philanthropy and Partnerships strategy and streamline all CRM and supporter processes.
This is an exciting opportunity for a highly organised individual with a flair for collaborative working and information management who is looking to expand their administration skillset and make a tangible impact on our work, in particular supporter relationship management.
Critical to this role and the ongoing project of managing information, income generation and communications, will be the collection, management and sharing of data within our data and digital eco-systems.
Key objectives in first 6 months:
- Completed the migration of supporter data to Beacon CRM, working closely with the Project Manager: Director’s Office to ensure that data is managed in the most effective way to aid relationship management and income generation going forward
- Planned a phased migration of day-to-day organisational information into SharePoint over 12months to ensure effective working practices across the organisation
- Supported all staff with records management and general administration
- Supported the HR Manager with timely and efficient HR administration including inductions, off-boarding, staff training & events
Key responsibilities:
CRM Administration & Finance Processes
- Maintain and regularly update the CRM system by logging all applications made and pending, prospects, funding received, reporting deadlines, reports, thank you letters and all other supporter correspondence
- Process donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on CRM are up-to-date and any information related to gifts, grants and donations received is captured accurately and consistently
- Day-to-day administration of the Museum’s Friends, patrons and corporate sponsorship schemes and 1700 Clubs, as directed by the Philanthropy and Partnerships team
- Support the maintenance of accurate financial records of funded projects
- Support the Finance team with Gift Aid administration as required
Data & Insights
- Assist in data capture and gathering, including statistics or insight to support reporting, business cases, reports and funding bids
- Research trusts, businesses, and individuals with a view to identifying potential supporters and maintaining an up-to-date and accurate records of such contacts, updating the team, CRM and prospect pipelines on changes to information
- Ensure that strict confidentiality and GDPR legislation and guidance is adhered to in all aspects of recording data and sharing information in research profiles
- Work with internal teams to appropriately segment and steward new contacts through the CRM, including making data selections for email marketing campaigns.
- Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM
- Help to ensure income from visitors is maximised via Goodbox, Beacon, on-site signage and communications etc, and, with support from the Visitor Engagement, Commercial & Operations & Communications teams, move every customer on to their next step of supporter journey, evaluating touch points and messaging both onsite and online
Organisational Infrastructure
- Schedule priority internal meetings, including all-staff meetings, diary meetings and training sessions
- Support Project Manager: Director’s Office with Leadership & Governance, including setting up and scheduling of Trustee meetings, ensuring hybrid options are delivered, catering etc
- Arrange staff away-days, outings and celebrations
- Deliver general administrative support to SMT and colleagues as required, including basic IT support and HR admin, as directed by the HR Manager
- Manage the ordering of office items, including stationary and support users with IT inductions, including DSE requirements and checklists
- Work the Project Manager: Director’s Office, and with all departments to understand and map requirements for an integrated digital infrastructure framework
- Work with all departments to ensure that digital assets are stored according to data retention and records management best practice guidelines
- Work with the Director of Commercial & Operations, the IT Working Group and IT Support contract via Cara Networks to support the smooth migration of data currently stored on shared physical drives, to SharePoint and other digital platforms, through a phased transition process
- Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins and taking responsibility for suspending user accounts when staff leave
Other
- To perform any other tasks as reasonably requested by the Directors, Project Manager: Director’s Office and Philanthropy and Partnerships team.
Person specification
Essential:
- Excellent administration and analytical skills
- Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders
- Experience working with not-for-profit databases, such as Beacon CRM
- The ability to also work independently and take initiative within a small team and support colleagues, even under pressure
- Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities
- Excellent IT skills including in depth knowledge of CRM, Microsoft 365, SharePoint, and other cloud based digital systems
- An enjoyment of and willingness to engage with a wide variety of people and organisations
- Able to act with discretion and maintain professional confidentiality at all times
- A commitment to excellence and professionalism
- · Appreciation of and support for the aims, values and ethos of The Foundling Museum
- A right to work in the UK
Desirable:
- An interest in and engagement with the work and ethos of the Museum
- An interest in and engagement with the arts, heritage and/or music
- Experience of working in a fundraising environment
Interview timetable & how to apply
Closing date: Thursday 23 May at 10am
First interview date: Thursday 6 June 2024
Second interview date for shortlisted candidates: Thursday 13 June TBC
To apply please click on the apply button at the bottom of the screen, you will be taken to our website and then on to our application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.
The client requests no contact from agencies or media sales.