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Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Our First Hire. Build the Infrastructure that Saves Lives.
About Us
We are a newly registered, fully-funded UK health charity embarking on a variety of health-related Missions. Having secured Charity Commission approval and robust initial funding, we are now ready to step out of the planning phase.
Duet Health Foundation is starting with significant funding and access to external resources to support our initial campaigns which will include;
- Addressing significant safety issues related to certain commonly used medicines, gathering data on adverse events and deaths in order to campaign for ways to mitigate this.
- Raising awareness of rare diseases which are being missed. These can significantly affect sufferers’ lives, and while they may be relatively easy to diagnose and treat, are often simply not recognised by primary healthcare providers.
We are seeking our first employee—a visionary Director of Operations—to build our operational infrastructure from the ground up and turn our strategic vision into a highly impactful reality.
The Role
As our first hire, you will be a key part of the operational architecture of the charity. Working closely with the Founders, you will help transition the organisation from a newly approved legal entity into a fully functional, compliant, and active campaigning force. This is not a role for someone who just wants to manage existing systems; it is for a builder who also wants to create them.
The Director of Operations is a pivotal senior leadership role within the organisation, responsible for creating the operational backbone of the organisation. This role ensures that the organisation’s systems, people, suppliers and processes operate smoothly, safely and compliantly, enabling high-quality delivery. The Director of Operations will provide strong day-to-day operational leadership and discipline, freeing the Founders to focus on strategy, partnerships and organisational growth. The postholder will be highly organised, practical and accountable, with a strong focus on implementation and follow‑through.
To apply for this role, you will need to have significant operational management experience in a charity or similar environment. You will have demonstrable experience of managing complex operational systems and will have proven experience of workforce planning, operational delivery and implementing organisational change. You will have experience of managing suppliers, contracts and procurement processes and will have a strong understanding of operational compliance, risk management and audit readiness. Overall, you will be practical, organised and solutions-focused, with the confidence to work across teams and with trustees, suppliers and external partners.
Key Responsibilities
- Operational Blueprinting: Design, implement, and oversee all required documentation and Standard Operating Procedures (SOPs), financial controls, and risk management systems.
- Governance & Compliance: Ensure total alignment with Charity Commission regulations, particularly the CC9 guidelines regarding political and health campaigning.
- Information Governance: Establish secure data sharing, privacy frameworks, and GDPR structures for future collection of sensitive patient and clinical data.
- Strategic Scaling: Manage third-party vendors (legal, IT, Associate contractors etc) and eventually support building the infrastructure for future recruitment.
About You
- Experienced: You have at least 5 years’ experience of operational management within the UK charity sector of the NHS, the pharmaceutical industry, or healthcare regulation (e.g., MHRA, NICE).
- A "Builder": You thrive on both teamwork and autonomy. You have a proven track record of setting up systems, policies, and teams from scratch.
- Governance Savvy: You have a solid understanding of UK charity law, compliance, and financial frameworks.
- Locally Based: You live within 25 miles of Camberley, Surrey, allowing for regular, in-person collaboration with the Founders.
Why Join Us?
This is a rare opportunity to shape a charity's DNA from day one. You will have substantial autonomy, and the opportunity to play a key part in building an organisation that will directly improve patient safety and rare disease outcomes across the UK.
The Founders of the charity are a married couple who have both spent their working lives in healthcare and health research, particularly focussing on developing treatments for often-neglected patient groups.
Please send your CV and a cover letter outlining your experience in building and running operational administrative systems, why you are interested in working for a new charity, and how you think you would meet the essential and/or desirable criteria set out in the person specification above by 30th June 2026.
The client requests no contact from agencies or media sales.
About the Investment team
The Investment team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact.
The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.
The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.
The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors between them. Investment Directors line manage Investment Managers (currently 7). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.
The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.
About this role
We believe that all young people deserve to succeed in school and in work, whatever their background. As we enter a challenging time with rising inflation and a likely recession, our work feels more vital than ever before. The role of Investment Director presents an exciting opportunity to contribute meaningfully to the charities portfolio partners we serve, the team itself and the whole of Impetus.
We support a portfolio of 23 high potential charity and non-profit partners in the youth sector, helping them deliver benchmark-beating employment and education outcomes for young people, and to grow.
We believe the strength of our approach resides in three things:
- Building deep, trust-based, sustainable relationships with charity leaders by, investing time, kindness, integrity and honesty.
- Providing our charities multi-year, unrestricted funding to help them become sector-leading organisations and scale their impact.
- Offering tailored advice to charity leaders’ most pressing and strategic questions, including their mission, programme design, performance management, growth planning, and financial resilience.
Working with our portfolio partners is a privilege. The leaders we support are incredibly talented, passionate and keen for external advice, and the issues we work through with them are stimulating and stretching. Our senior management relationships are some of the most fulfilling relationships many of us have had in our careers, while the growth and impact performance of our partners are testament to charities’ commitment to disadvantaged young people and the influence we have on their development.
Charities and funders often comment on the quality of our people. Our team is analytical and data driven; we are deeply relational, low-ego and collaborative. We actively invest in our colleagues holding regular training and community of practice sessions, and use skills-based assessments to tailor development.
As an organisation we seek to embed diversity of thought, background and experience in every aspect of our work and actively challenge our assumptions to better deliver change. Over the past two years we have taken action to help reduce racial inequality in the youth sector. In 2021 we launched our Connect Fund to support diverse leaders and their robust solutions to the entrenched employment gap faced by young people from ethnic minority backgrounds compared with their white peers. We have also built a highly regarded Leadership Academy for emerging youth sector leaders from ethnic minority backgrounds, with generous funding from State Street Foundation.
If you are looking for a role combining strategic thinking, analytical insight and influencing emerging leaders, as well as the opportunity to work with a supportive team to transform young lives, I hope you will apply to work with us.
I look forward to hearing from you.
Sebastien Ergas
Portfolio Director
Key responsibilities
Finding high potential charities and non-profit partners for our portfolio
- Identifying potential charitable organisations for investment.
- Leading and delivering in-depth due diligence process within the scope of a grant round, to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential.
- Modelling from first contact of origination, our approach to engaged and trust-based investment management support.
- Developing and presenting high quality investment propositions to our Investment Committee.
Managing partnerships with portfolio partners
- Managing relationships with partner Chairs and CEOs.
- Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase.
- Regularly monitoring and assessing partner progress / risks against milestones and making evidence-based recommendations on progression or exit to Leads, Portfolio Director and the Investment Committee.
- Escalating key risks on performance, leadership and safeguarding.
- Conducting annual partnership reviews with Sector Leads and partner CEOs.
- Working with Impetus finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.
Supporting portfolio partners
- Providing high quality advisory support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to:
- clarify theory of change
- define long term ambition
- develop growth strategy
- achieve a step change in the delivery and performance management of outcomes
- strengthen leadership (individual and collective) and governance capabilities
- develop path to scale
- build financial resilience
- Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression.
- Identifying engagement opportunities for our donors and supporters with portfolio partners that are aligned with the partner’s activities and do not distract or undermine their core work.
- Collaborating with the Impetus Philanthropy team to support the development of additional funding opportunities for portfolio partners, enhancing their ability to deliver impact at scale.
- Effectively leveraging the support of investment managers to advance the objectives developed for each portfolio partner that is managed by an Investment Director.
Support to Impetus
- Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature.
- Contributing insights and learning from portfolio work to inform Impetus’ strategy, model and delivery, providing evidence based recommendations to senior colleagues
- Contributing to internal priorities and working groups, bringing expertise and insight from portfolio work (e.g. team strategy discussions, digital improvement initiatives, or equity, diversity, and inclusion).
- Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events.
- Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy and agreed forums.
- Engaging in Impetus pro bono, communications, and advocacy events, and engage portfolio partners appropriately in these events.
- Line-manage and support one or more Investment Managers, setting clear objectives and providing coaching, feedback and development opportunities to enable them to deliver high quality work and achieve their individual, project and team goals
- Embedding inclusive and equitable practices in portfolio work, ensuring diverse perspectives are considered and barriers to participation are identified and addressed
Person specification
Essential
- A commitment to Impetus’ mission.
- Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner.
- A talent for strategic thinking around complex issues.
- Strong financial acumen and analytical skills.
- Understanding of impact measurement and evaluation fundamentals.
- Resilience, tenacity and initiative.
- Ability to adapt personal style to different leadership contexts, working inclusively and effectively with diverse leaders and organisations.
- Growth mind-set to seek out and act on feedback and a commitment to continuous learning and development.
- Proven ability to work independently, and to exercise good judgment.
- Strong planning and time management skills.
- Experience contributing expertise to team or organisational priorities, including sharing learning and supporting others’ development.
- Interest in partnering closely with charities that are doing what it takes to get better.
- A commitment to equity, diversity and inclusion.
Desirable
- Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity.
- Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work.
- Knowledge and expertise in UK education or youth employability sectors.
- Board experience in private, public or third sector.
- Understanding of or experience with commissioning impact evaluations.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button at the top of the page.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 2026, Sunday 21st June 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 29th June 2026.
2nd Interviews will take place on w/c 6th July 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

About NEON
NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change.
Context
NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.
As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team.
Who we’re looking for
We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish
We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.
This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.
They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.
Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.
Key deliverables
By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:
IT and systems
The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations.
Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.
Data protection
The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.
Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.
Event processes
The freelancer will assess our current event-related practices (online and in-person).
Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.
Health and safety
A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.
Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.
AI policy and guidance
The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.
Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.
NEON Handbook
A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.
The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.
Day-to-day operations support
The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.
Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.
A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.
Timescales and fee schedule
The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.
Call out information required
Interested freelancers are asked to provide the following information in response to this call out:
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Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)
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A statement not exceeding 800 words on your proposed approach to the deliverables, including:
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Your technical and subject matter expertise
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Your personal style and approach to working with others
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How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables
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Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)
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A clear commitment to undertake the work within the timeframe set out above
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Two testimonials from suitable clients or professional partners
The deadline for submissions is Sunday 28th June 11.59pm
Please find email address for submission of applications on our website.
We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.
For any further information or clarification prior to submission, contact us at our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
We are currently transitioning from outsourced technology consultancy to in-house technology support and are looking to recruit a Director of Technology to transform the way we gather, manage and work with data across the organisation, reviewing and reshaping the core platforms that hold our donor, income, financial and people data.
Reporting to the Chief Executive key priorities of the role include:
- Leading the development and implementation of our technology, digital, AI and data strategy
- Identifying how technology and data management can best support all aspects of our organisation
- Strengthening confidence and capability in the effective use of technology and data, by identifying learning needs, helping to train colleagues and supporting the adoption of new systems to drive sustainable change.
- Advising the Senior Leadership Team on technology-related opportunities, risks and prioritisation.
- Identifying where improvements in systems integration and data flow optimisation are needed, proposing and agreeing solutions and leading on implementation
- Conducting a formal review of our CRMs, identifying alternatives and agreeing solutions with key stakeholders, leading on procurement, implementation and migration of any solutions.
You should have:
- Proven technical expertise and experience at a senior level, or a strong step-up candidate ready for a leadership role
- Strong background in IT infrastructure & business-driven data management.
- Proven track record of leading a major systems migration or platform consolidation end-to-end
- Daily use of AI productivity and automation tools (e.g. Claude, Microsoft Copilot) with a clear view on practical applications for a charity of WJR's scale.
- Practical DevOps and cloud experience, including servers, networking, security, Linux/Unix, and Azure.
- Experience with Data Visualisation, warehousing and database technologies (e.g. Tableau, Power BI, Looker, BigQuery, Microsoft Fabric, PostgreSQL and MySQL)
- Knowledge of Data Privacy, Data Security, and Compliance regulations (GDPR).
- Excellent verbal and written communication skills including the ability to translate complex technical terminology for non-technical stakeholders.
- Strong analytical and problem-solving skills.
- A commitment to and empathy with the work and values of World Jewish Relief.
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
- Enhanced maternity & paternity pay
- Employee Assistance Programme – free, confidential advice or support with any personal or work related concerns or free counselling if needed
- Season ticket / travel to work loan
- Cycle to Work Scheme
- On Friday the office closes at 3pm
- We encourage flexible working and offer a range of flexible working options.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
How to apply
Please upload your CV and a cover letter which demonstrates your suitability for the role by answering the following question:
· Why does this role appeal to you and how do you meet the criteria in the person specification?
Bringing life-changing action to people in crisis around the world
The client requests no contact from agencies or media sales.
Director of Finance & Services
Contract: Permanent
Hours: Full-Time. (We welcome requests for flexible working arrangements, including hybrid and part time working).
Location: South Kensington, London SW7
Salary: Circa £100,000+ per annum FTE
About Us
The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.
The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.
The Society offers professional accreditation to members through Chartered Geographer status.
About You and the Role
As the Society approaches its 200th anniversary in 2030, with ambitious associated goals, ensuring that we continue to have the best possible leadership team in place has never been more relevant.
With the approaching retirement of our current Director of Finance & Services, we are looking for an exceptional, entrepreneurial senior leader with proven ability to balance strategic and operational impact.
Whilst an executive level financial background is a given, we are additionally seeking an individual who has led other functions and developed the professionals within them. This role leads a diverse team of 10, spanning: Finance, Facilities & Estates, IT & Database Administration, and HR. It also holds additional responsibility for: Safeguarding, Data Protection, Risk Management, Pensions, Company Secretarial, Insurance & Legal.
We have exciting plans for our building, at the heart of London’s Exhibition Road Cultural Quarter, optimizing and developing this space as a gathering point of global significance and influence for people intent on making a positive difference to the world. Accordingly, we are particularly interested in individuals who bring with them strong programme management skills and experience of managing heritage estate projects operationally, in partnership with external consultants.
The successful candidate will drive and deliver effective and efficient financial planning, forecasting, budgeting, reporting, controls, operations, and management, whilst continuing to improve the Society’s processes and systems.
Salary and Benefits
This is a permanent post. We welcome requests for flexible working arrangements, including hybrid and part time working. This is looked at on a case-by-case basis, balancing the Society’s needs with the successful candidate’s other commitments, to support a good work-life balance. The salary range for this post is c£100,000+ (FTE) per annum, depending on experience and qualifications. The post is based in Kensington, London.
There are a range of benefits at the Society which include the following:
- 35-hour working week with core working hours between 10.00am and 4.00pm.
- Flexible working arrangements are available with a mix of office based and home working.
- 25 days annual leave per annum, pro rata, plus public bank holidays.
- Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
- Pension scheme - 3% employee, 7.5% employer.
- Group Life Assurance at four-times basic annual salary.
- Corporate eye care vouchers.
- Cycle to work scheme.
- Free 24-hour Employee Assistance helpline with available counselling support.
Applications must be received by 5.30pm 12 June 2026.
It is anticipated that interviews will take place week commencing 29 June 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Society aims to be an equal opportunities employer. We strongly encourage applicants from those traditionally underrepresented in the geographical discipline.
Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.
No agencies please.
The Wesley Hotel is a progressive hospitality brand based in the London Borough of Camden. Known for our commitment to sustainability and community, we leverage both ethical practices and innovative technology to enhance guest experiences. As a social enterprise, our profits support charitable activities, reinforcing our mission to provide meaningful hospitality services. The Methodist Church of Britain is the owner of The Wesley Hotel in Euston and Camden.
The Vacancy
We are seeking two exceptional individuals to join our Board as a Non-Executive Directors (NED) and help guide the organisation’s strategic direction. The successful candidate must meet the statutory duties outlined in the Companies Act 2006, including acting within the company’s powers, promoting its success, exercising independent judgement, and upholding the highest standards of care, skill, and integrity.
Board Directors must avoid conflicts of interest, declare relevant interests, and maintain strict confidentiality at all times.
If you are committed to strong governance and ethical leadership, we welcome your application. Additional information on directors’ duties is available from Companies House.
Key Responsibilities
Non-Executive Directors are expected to contribute across the following areas:
- Strategy: Support and constructively challenge long-term strategic direction
- Performance: Monitor and scrutinise Executive performance against objectives
- Risk: Ensure effective systems for identifying and managing risk
- Accountability: Promote clear responsibilities and strong internal controls;
- Governance: Uphold high standards of corporate governance and Board effectiveness
Director are expected to contribute to smaller working groups comprising both Board members and senior executives.
Values and Ethos
While the company is owned by the Methodist Church, Non-Executive Directors are not required to be members of the Church. However, candidates with suitable experience and who are in sympathy with the aims and ethos of the Methodist Church are encouraged to apply, including first-time NED applicants.
Please note that while The Wesley manages the formal recruitment process, the final appointment decision rests with the Methodist Church in Britain.
Any appointment will be subject to approval by the Trustees of the Methodist Church, who act as the Company’s shareholder.
About You
We are seeking two candidates with senior-level experience and strong governance capability. While a range of professional backgrounds will be considered, we are particularly interested in individuals with expertise in finance, IT/cyber security, legal, HR, risk, property, or communications. Experience within the hospitality sector is highly desirable. Above all, candidates must demonstrate the ability to operate effectively as Non-Executive Directors, providing independent judgement, strategic insight, and constructive challenge.
Successful candidates will be able to provide independent oversight, constructive challenge, and strategic guidance to the Board, ensuring the long-term success, sustainability, and effective governance of the company. The Non-Executive Director will contribute to Board decision-making, uphold high standards of corporate governance, and support the Executive Team in delivering agreed objectives.
Remuneration
Non-Executive Directors receive a monthly fee based on an estimated commitment of 24 days per annum, remunerated at a rate of £375 per day. Reasonable, pre-approved expenses incurred in the course of fulfilling the role will also be reimbursed.
Informal Enquiries
For an informal conversation about the role, please contact Pragya Pant, Head of HR & People Development at Direct:+44 (0)207 691 8554 and email the HR department.
Closing date : Friday, 24 July 2026
Shortlisting date: by 21 August 2026
Interviews date: September and October 2026 (Dates TBC)
Please note: We reserve the right to extend the closing date and pursue alternative recruitment routes if unable to identify a suitably qualified candidate.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
- A senior leadership opportunity to shape the operational strength, financial sustainability, and future growth of a mission-led education partnership.
- Ideal for a commercially astute, values-driven leader with strong finance expertise and the confidence to lead operations, governance, and organisational development in a collaborative, community-focused environment.
Our Client
Tower Hamlets Education Partnership (THEP) is a locally rooted, values-led organisation supporting schools and education leaders across Tower Hamlets. The partnership brings schools together to improve outcomes for children through collaboration, innovation, and locally driven solutions.
The Role
This is a pivotal Executive Team role combining finance, operations, and business development, with responsibility to:
- Provide strategic financial leadership and long-term financial planning
- Lead and strengthen organisational operations and infrastructure
- Support income diversification, new services, and sustainable growth
- Act as a key advisor to the CEO, Board, and senior stakeholders
Main Duties
- Lead budgeting, forecasting, financial reporting, and compliance across the organisation
- Drive long-term financial planning, scenario modelling, and sustainability
- Oversee core operational functions including HR, communications, events, IT, and administration
- Strengthen governance, systems, and processes to improve efficiency and impact
- Support business development, funding bids, and new partnerships through robust financial insight
The Successful Candidate
- A qualified accountant. Full member of ICAEW, ACCA, CIMA, CIPFA or equivalent.
- Strong strategic thinker with the ability to balance financial rigour with organisational mission
- Confident leader with experience improving systems, processes, and team performance
- Excellent communicator able to translate complex financial information for non-financial audiences
- Ideally experienced in education, public sector, charity, or membership-based organisations and with a strong commitment to improving outcomes for Tower Hamlets’ children.
What’s on Offer?
- Salary: £73,266 - £78,090 per annum
- Location: Shoreditch, London (with flexible working)
- Benefits: 31 days annual leave plus bank holidays, local government pension scheme,
- Culture: Values-led, collaborative, community-focused organisation with high trust and autonomy
- Impact & Progression: Opportunity to shape the next phase of THEP’s growth, influence education outcomes locally, and work closely with schools, leaders, and partners
Application Process
Mackie Myers are leading on the recruitment of this role. The recruitment will be managed by our charity, finance recruitment specialist Felicity Akins.
All applicants will need to upload their CV to the job, posted on the Mackie Myers website. Mackie Myers will screen candidates through telephone and Teams calls. Mackie Myers will then conduct a longlisting and shortlisting exercise for the vacancy. All shortlisted candidates will be expected to come to the Mackie Myers office for a fae-to-face meeting.
Timelines
• Shortlisting 1st of June
• 1st stage interviews (Teams) 4th and 5th June
• 2nd stage interviews (in-person) 12th June
If you have any specific questions regarding the role, feel free to reach out to Felicity from Mackie Myers - contact details are on the website or LinkedIn.
Our Commitment to Equality, Diversity, and Inclusion
We believe that diverse teams drive innovation and success. That's why we're committed to promoting equality of opportunity and creating inclusive workplaces where everyone feels valued and supported. We actively seek out talent from all backgrounds and strive to reflect the rich diversity of the global workforce in every role we recruit for.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.
We are looking for an experienced Operations Manager to take operational ownership of IT infrastructure and MSP relationship management, facilities, fleet, and contracts across our organisation. This is a wide-ranging role where your work directly underpins our frontline teams’ ability to deliver life-changing support to families with seriously ill children.
About the role:
Reporting directly to the Director of Finance and Operations, you will have input into how Rainbow Trust manages its IT, property and facilities, and fleet - while also leading on the day-to-day operational infrastructure across the organisation, including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose
Managing the office facilities, leases, and contracts across our head office and nine regional sites, you will lead on contract negotiation and supplier management, managing a central administration budget and project manage office moves and operational projects.
With a focus on improving the efficiency of our systems, processes and ways of working, you will also line manage our Fleet Administrator, overseeing our fleet of 80 leased vehicles and be an integral part of decision making.
This is a substantive management role with real ownership, and meaningful variety - ideal for an experienced operations professional with a sound understanding of Microsoft Administration and cyber security ready to take on a broad remit in a values-driven organisation.
What we’re looking for:
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary for this role.
- A systematic and effective problem solver – you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.
Why join us?
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
- Flexible working hours to balance home and working life.
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
- Time off in Lieu.
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
- Access to the Blue Light Card Scheme, and other rewards and discounts.
- Bike to work, season ticket loan and payroll giving schemes.
- A recommend a friend recruitment bonus scheme.
- Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page.
More information about us and our recruitment process can be found in our online Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
Apply now:
To apply please send your CV and Covering letter to us via the link.
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
For a full job description and person specification please visit our website
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
The Deputy Director (Operations & Finance) is a new position in the organisation that will lead the day-to-day running of the organisation, bringing together operations, HR, governance, finance oversight and property management under clear, reliable leadership. Working closely with the Director and deputising in their absence, you will line-manage teams across finance, buildings, studios and administration, and act as Company Secretary to the Board of Trustees.
Beyond keeping the organisation running well, you will play a central role in what comes next including delivery of our 3–5-year strategic business plan, securing a permanent home for the charity, developing Not Another Art School as a scaled income stream, and supporting our pathway toward Arts Council England NPO status.
This is a hands-on, generalist leadership role. You will need to be equally comfortable reviewing a lease, running a Board meeting, troubleshooting an IT system and supporting a member of staff sometimes all in the same week.
KEY RESPONSIBILITIES
- Lead governance and compliance acting as Company Secretary, coordinating Board activity, managing statutory filings, and overseeing health & safety, GDPR, and HR frameworks
- Oversee day-to-day operations across studios, galleries, offices, and project spacesLead on all HR processes recruitment, contracts, appraisals, and staff support for a team of ten
- Manage financial oversight alongside the Finance Manager: budgets, cash flow, management accounts, year-end, and funder reporting
- Develop and manage property relationships lease negotiations, landlord liaison, new site acquisition in line with agreed strategy
- Support fundraising applications and funder compliance, and contribute to building diversified income across earned revenue, trusts & foundations, and public funding
- Drive delivery of the strategic business plan, including NAAS development and ACE Illuminate audience data preparation
WHO WE'RE LOOKING FOR
You don't need to come from the arts sector, but you do need to be operationally excellent, values-driven, and genuinely excited by what TBFAF is becoming. We are looking for someone with strong experience running operations in a small organisation, solid understanding of governance and finance, confidence managing teams, and the breadth to hold a wide remit without dropping the ball.Experience in property or facilities management, HR management, and familiarity with fundraising applications are all desirable, alongside arts, charity, or cultural sector experience and experience working with Boards of Trustees.
The client requests no contact from agencies or media sales.
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Hours: 37.5 per week
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Salary: £57,000 per annum
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Contract: Permanent
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Location: Our office, Unity Business Centre, 26 Roundhay Road, Leeds LS7 1AB
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Deadline for applications: Monday 15th June, 12 Noon
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Job Interview Date: Monday 29th June
The Director of Finance, Corporate Services & Income is a senior leadership role responsible for ensuring Advonet is financially sustainable, well-run and resilient. The role provides strategic financial leadership, oversight of corporate services, and a significant focus on income generation and diversification.
This role plays a critical part in strengthening Advonet’s long-term viability by improving financial decision‑making, embedding a culture of income awareness and diversification, and enabling managers and teams to contribute confidently to business development activity.
Apply now
To find out more about this vacancy, please download our Recruitment Pack from our website. It has information on what the role involves, including key responsibilities and a person specification. There is also more about what working for Advonet is like, as well as information on our values and the benefits on offer.
To apply for this job we require a cover letter (max 500 words) and a CV diversity monitoring form. You can find more details about this in the Recruitment Pack.
For any questions about the role, please contact our office and ask to speak to Angela Ellis CEO.
The client requests no contact from agencies or media sales.
Contract
Full-time, permanent
(We welcome proposals for flexible working arrangements)
Salary
£50,000 per annum
The Director of Operations for Edinburgh International Book Festival [EIBF] sits at the intersection of programme delivery, organisational management and operational leadership. The role combines events delivery with charity-wide management. This ensures that EIBF runs smoothly, festivals and events happen effectively, and all activity aligns with our charitable objectives and purpose.
The Director of Operations will lead all operational and logistical aspects of the annual Book Festival and year-round programmes. They will ensure effective governance, efficient systems, safe and compliant event delivery, and ensure resources are allocated appropriately to support the charity’s mission to promote engagement with, and enjoyment of, books, writing and ideas. They will manage relationships and contracts with site and production teams, and a range of other key stakeholders and partners. They will own and actively manage policy and systems management in the organisation, including oversight of digital infrastructure, as well as lead the HR function in a busy organisation.
Success in the role will balance the following elements:
- Leading the operational delivery of the Festival and programmes including effective stewarding of key relationships and contractors
- Optimising the culture of EIBF through effective management of HR and internal processes
- Effective management of EIBF planning, systems and processes, including digital transformation.
Key responsibilities will include:
- Strategic operations
- Strategic contribution
- Festival delivery
- People and resource management
- Governance and compliance
- Systems and process improvement
- Leadership and team management
Essential Person specification:
- Significant senior operational leadership experience within a complex, fast paced organisation
- Proven experience translating organisational strategy into effective operational delivery, systems and processes
- Experience leading organisational change, growth or transformation while maintaining operational resilience • Strong experience delivering complex live events or public programmes, including logistics, production, venues, and supplier management
- Experience managing contracts, procurement processes, and strategic operational partnerships
- Strong understanding of governance, compliance, risk management, and health and safety
- Experience leading HR processes, people management, and organisational culture development
- Experience delivering systems development, digital transformation, or process improvement projects
- Strong understanding of organisational infrastructure including IT, CRM, ticketing. and data governance
- Excellent leadership, communication, and stakeholder management skills
- Ability to work strategically while remaining practical and hands-on in a small, agile organisation
For more information on key responsibilities and person specifications please see full Job Description on EIBF website.
Key Dates:
Closing date for applications: Monday 29th June 2026.
Interviews will be held in central Edinburgh during the week of 6th July. Remote interview requests will be considered but in person is preferred.
Operations Manager
Type: Full-Time (40 hours per week)
Reports to: Director of Operations
Location: Westminster, London (expectation of working from our office 2-3 days a week)
Salary: c£68,000, depending on experience
Start date: We expect to complete interviews in July, with the successful candidate joining the team as soon as possible thereafter, subject to reference checks and notice period.
How to apply: Please submit your application via our website.
About CLTR
The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance.
The Role
The Operations Manager is a key hire within our small but highly effective Operations Unit, sitting alongside a People Operations Manager and reporting directly to the Director of Operations. The Operations Manager will play a pivotal role in supporting CLTR’s overall operations, working across units and delivering projects spanning cybersecurity, finance, administration, data protection, office management and others.
This is a hands-on, generalist role suited to a skilled and self-motivated operator who thrives in a fast-paced environment and is comfortable switching between strategic project management and day-to-day delivery. You will have the confidence to take on new challenges and the ability to communicate clearly with internal teams, contractors and external service providers to drive impact.
You will take ownership of key operational systems and processes, lead on our internal cybersecurity and IT operations (in partnership with our external managed service provider), and support a range of compliance, administrative, and organisational improvement projects. As the organisation grows, this role will be central to building the infrastructure that supports a scaling team.
What you’ll do:
Project & Operations Management
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Project manage key operational initiatives from initiation through to delivery, maintaining clear plans, timelines, and stakeholder communication.
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Support the Director of Operations in developing and implementing operational strategies aligned with the organisation's growth plans.
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Identify inefficiencies in existing systems and processes and drive improvements, ensuring the organisation is well-positioned to scale.
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Maintain operational documentation, process guides, and internal knowledge management systems.
Cybersecurity and IT:
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Serve as the primary internal point of contact for our external IT and managed security service provider, ensuring service levels are maintained and issues are resolved promptly.
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Oversee day-to-day IT operations including device management, software licensing, onboarding/offboarding technology needs, and user support escalations.
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Lead the implementation and ongoing management of the organisation's cybersecurity policies and controls, in line with relevant frameworks (e.g. Cyber Essentials).
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Maintain and develop an asset register, acceptable use policies, access controls, and incident response procedures.
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Proactively identify and mitigate IT and security risks as the organisation grows, including preparing for future infrastructure needs.
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Coordinate internal roll out and learning around AI tools.
Compliance & Governance Support
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Maintain and update internal policies in coordination with the Director of Operations, People Operations Manager and relevant leads.
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Support the People Operations Manager with HR-adjacent compliance requirements where appropriate (e.g. right to work checks, DBS, data handling).
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Support organisational compliance activities, including data protection (UK GDPR) and any sector-or donor-specific regulatory requirements.
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Assist in preparing for and managing external audits, accreditations, and due diligence processes.
Office & Administrative Operations
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Oversee the smooth day-to-day running of office operations, including facilities management, supplier relationships, and procurement.
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Manage relationships with key operational suppliers and service providers, reviewing contracts and ensuring value for money.
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Provide flexible administrative support to the Director of Operations and wider Operations Unit as needed, with a can-do approach to varied tasks.
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Support the planning and logistics of internal events, offsites, and all-staff meetings.
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Provide flexible operational support to the Risk Management Unit (0.5 days per week)
Organisational Development
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Contribute to scaling the organisation's operational capabilities as headcount grows, including helping to onboard new staff, implement new tools, and embed operational best practice.
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Play an active role in fostering a well-organised, collaborative, and mission-aligned working culture.
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Any other tasks as reasonably requested by your line manager.
Person Specification
Essential
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Proven track record in an operations, project management, or business management role.
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Strong project management skills, with the ability to manage multiple workstreams simultaneously and deliver to deadlines.
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Proven ability to manage IT and/or cybersecurity operations, ideally including experience working with external managed service providers.
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Experience supporting compliance or governance functions, including working knowledge of UK GDPR and data protection practice.
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Exceptional attention to detail and organisational skills, with a systematic approach to documentation and process management.
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A self-starter mentality — comfortable with ambiguity, able to take initiative, and happy to roll up their sleeves on both strategic and administrative tasks.
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High agency and a proactive, ownership-driven approach — you follow through on commitments, adapt quickly, and don't wait to be told what needs doing.
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Excellent interpersonal skills, able to communicate clearly, kindly and directly — giving and receiving feedback openly, and building strong relationships across teams and with external partners.
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A genuine commitment to CLTR's mission and an understanding that getting the operations right is what enables high-impact work to land.
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Eligible to work in the UK. Unfortunately we are unable to sponsor visas for this role.
Desirable
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Experience working in a not-for-profit, think tank, research organisation, or similarly mission-driven environment.
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Project management qualification such as PRINCE2 or Agile.
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Familiarity with cybersecurity frameworks such as Cyber Essentials, NIST, or ISO 27001.
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Experience supporting organisational scaling or managing change in a growing team.
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Strong digital literacy and experience working with tools such as Claude, Gemini, Asana and WordPress, and the ability to learn new software rapidly.
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Experience managing procurement and supplier contracts.
Location and Travel Requirements
Flexible location within the UK, with the expectation of attending our central London office at least twice-to-three times a week, including Mondays. We are open to discussing remote and flexible working arrangements with candidates.
Salary and Benefits
£68,000, depending on experience. If you are interested in this position, but the salary is a barrier to applying, please get in touch with our team to discuss.
In addition to your salary, CLTR offers a generous benefits package which includes:
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30 days annual leave, plus public holidays;
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£5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.;
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£3,000 annual learning and development budget, plus up to five days paid work time;
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£2,000 onboarding grant for equipment and supplies;
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A pension contribution scheme (up to 7% employer-matched contribution);
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Private health insurance;
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Group life insurance;
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Generous parental leave benefits; and
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Paid office lunches twice a week including on Mondays.
Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible.
How to apply
To apply for this role, please submit your CV and a cover letter (no more than two sides of A4) via our website by 9am UK time on Monday 22 June 2026. Please use your cover letter to demonstrate how you meet the person specification, and how you would approach the responsibilities of this role in practice.
We plan to conduct first round interviews online with selected candidates during the week commencing 29 June 2026.
Final interviews will be held in person during the week commencing 13 July 2026 at CLTR’s office in London.
If you have any questions regarding the process or dates above, please get in touch.
Equal opportunities
As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks.
We know that our organisation is strengthened by the rich variety of perspectives that a truly diverse workforce brings. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work at CLTR.
Therefore, if you have any special access requirements or other support needs throughout the application process, including interview, please get in touch so we can talk through any adjustments you need in complete confidence, and make arrangements on your behalf.
Adjustments can be whatever you need them to be, whether that’s around accessibility, preparation time and space, or just travel expenses to get you to an interview. Let us know what you need, and we’ll do everything we can to make sure you’re getting a fair opportunity to succeed.
The client requests no contact from agencies or media sales.
I in 20 young people will have experienced the death of one or both of their parents by the age of 16 (Parsons, 2011). Do you believe that children and young people should not be alone on their bereavement journey? We do, help us to achieve our vision across Surrey and nearby areas of West and East Sussex and Kent.
Who we are
We are a medium sized charity supporting children and young people in Surrey and surrounding areas who have been bereaved or who are facing the bereavement of a close family member. We are the only charity in our local community providing a range of services that give the opportunity for children and families to come together in person. We know we make a difference to children and young people at a really difficult time and support them to move forward with their lives.
About the role
Our current director has had to leave for health reasons. We are seeking an exceptional and inspirational leader to focus on income generation and sustainability who shares our values of compassion, integrity and collaboration. We are aiming to reach all children and young people in our local communities who need our support through their bereavement journey . This is a broad role in an ambitious organisation with limited resources, it involves a mix of operational, strategic and external facing activities.
Main purpose of the role
Provide strategic direction by leading the senior managers across the organisation.
- To ensure income supports financial stability and growth of our services.
- To increase our service’s visibility & impact and widen our reputation as an expert organisation.
- To ensure the charity fulfils its legal, statutory and regulatory responsibilities.
Principal Duties & Responsibilities
- Work on behalf, and with the Board of Trustees to develop a Strategic plan to ensure the ongoing sustainability, growth and success of Jigsaw South East
- Act as a strong figurehead for the charity; a positive ambassador with our current and potential funders.
- Lead the Senior Management team.
- Lead on all aspects of income generation, with direct work on grant applications and driving diversifying income generation opportunities.
- To be a positive leader and role model for employees and volunteers.
- Promote the work of the charity to supporters, businesses and the community, representing the charity externally in raising awareness of the charity’s work and develop income generation
- With the Trustees, manage the charity effectively, ensuring that its financial security is maintained and enhanced.
- To develop and manage relationships with patrons, trustees and ambassadors and to take the lead for the AGM.
- Work with Finance and Resources Manager to deliver against budget.
This is a hands-on role to really get involved in income generation and with direct line management responsibilities.
Who we are looking for
We are looking for a proven leader, with charity experience with enthusiasm for our vision. They will have skills in income generation, fundraising, relationship building, managing a small team of dedicated staff and managing limited resources to provide the largest impact for our children and families. Jigsaw South East is committed to equal opportunites and welcomes applications from all sections of the community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interim - 2-3 Months
An exciting opportunity has arisen for an experienced interim finance leader to join a highly respected international charity, providing steady leadership while a permanent appointment is recruited.
This short-term assignment will focus on maintaining strong business-as-usual operations across finance and business support, ensuring continuity, stability, and visible leadership across the organisation. The successful candidate will work closely with the senior leadership team and trustees, supporting governance, operational delivery, and financial oversight during this interim period.
The remit covers finance, HR, governance, IT, and operational support, requiring someone comfortable operating in a broad and hands-on leadership role within a collaborative environment. You will oversee a small team, support audit and committee processes, maintain strong financial controls, oversee payroll and banking approvals, and ensure the organisation continues to operate effectively during this transition period.
This role would suit a qualified accountant who enjoys supporting purpose-led organisations and can quickly build credibility with stakeholders while providing calm, pragmatic leadership. Candidates with previous international NGO or wider charity sector experience would be particularly well suited to this assignment.
Key requirements:
• Qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent)
• Strong experience leading finance operations within complex organisations
• Comfortable operating both strategically and hands-on
• Experience supporting audits, governance, and board reporting
• Ability to provide stability and leadership through change
• Strong stakeholder management and team leadership skills
• Previous NGO, international development, or wider charity sector experience would be highly advantageous
The role is expected to commence around 22nd June and will likely run for approximately 2–3 months while the permanent recruitment process is completed.
Hybrid working is available, with an expectation of office presence two days per week in Central London.
If interested do apply or contact Rosemary Pini for more details


