Director of operations and business development jobs

Orbis UK is delighted to offer the role of Business Support Administrator, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.

This role is critical to supporting a highly performing group of staff as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team (BST), which is responsible for the day to day running of the organisation and will be the key point of contact for all administrative queries that encompass the broad range of services that BST provide, from HR, IT, and Finance through to Travel, Facilities and Health and Safety.

This is an ideal role for someone who has an appetite for growth in their skills and knowledge and who has an aptitude for creativity and learning, in particular for areas of responsibility that may fall out of your current remit. You will need to demonstrate initiative and curiosity for the role and be prepared to challenge current practice and identify ways of improvement and finding efficiencies in the role, that will benefit the wider organisation.

Working within a new team where new ideas are promoted and encouraged under a newly appointed HR and Governance Manager, provides the opportunity for the new postholder to take ownership and make demonstrable change within a thriving international NGO.

We are looking for someone who has excellent, demonstrable communication skills, both written and verbal, who can demonstrate through their current experience an ability to take on new roles with enthusiasm and with a thirst for new ideas. A high degree of IT proficiency is important as the organisation seeks to use technology, including Artificial Intelligence, to work more effectively for the achievement of growth in the organisation. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn.

The main responsibilities of this role are:

- To provide effective administrative support to the Finance and Operations team and the wider team to ensure the smooth running of the charity.

- To support each of the organisation’s functions to enable them to perform to their highest ability, through provision of office administration, assisting with IT support and being able to communicate important updates necessary for the benefit of individual team members.

- To be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication

Benefits of working for Orbis UK

Before completion of probation:

• Competitive Salary benchmarked annually
• Minimum 25 days holiday pro-rated increasing with length of service
• Life Assurance Policy (4 x salary)
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Flexitime
• Free Sight test

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan
• Cycle to work scheme
• Contribution to cost of new prescription glasses
• Possibility of an overseas project visit after 3 years’ service

 Application and interviews

Closing Date: 28th April 2026

First Interviews: 1st or 5th May 2026

Second Interviews: 11th or 12th May 2026

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.

Safeguarding

Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme

About GDI Hub

Our mission is to accelerate ideas into impact for a more just world - for disabled people, and all people. Our vision is for disability inclusion and social justice. We work towards a world without barriers to participation, where everyone has the opportunity to live a joyful life.

We are a world leading delivery and practice centre, an Academic Research Centre at UCL (University College London) and the first WHO Global Collaborating Centre on Assistive Technology (AT). We work in 40+ countries, with a reach of more than 64 million people since 2016, GDI Hub develops homegrown technologies alongside new knowledge and research.

In collaboration with global partners, we deliver accelerators and market shaping initiatives - building ecosystems with a focus on low-and middle-income countries. An Academic Research Centre and a Community Interest Company, our diverse portfolio and unique set up enable rapid translation of research into practice.

Launched in 2016 as a legacy of the London 2012 Paralympic Games, our office and research lab continue to be based on the Queen Elizabeth Olympic Park, at UCL’s East London campus. GDI Hub is home to the UK Aid funded AT2030 programme which tests ‘what works’ to improve access to life- changing Assistive Technology (AT) for all.

We accelerate new solutions through innovative partnerships and multi-disciplinary thinking.

Our strategic goals include:

• Include: Create deep community leadership & engagement
• Inquire: Generate new evidence & insights.
• Incubate: Develop & test tech inspired solutions.
• Invest: Bring effective solutions to market.
• Integrate: Strengthen systems to make inclusion a reality.
• Impart: Educate & learn from change makers

Role Purpose

GDI Hub CIC is seeking an experienced PA/ Team Assistant to provide high-level support to its CEO and Academic Director as well as support the wider team.

The successful candidate will enable the CEO and Academic Director to be more effective by providing proactive administrative, communication, and operational support. The role will act as a key coordination point across the organisation, ensuring priorities are managed, diaries are coordinated, and that the CEO and Academic Director’s time is used strategically.

In addition, the candidate will also support the wider GDI Hub CIC team, particularly Operations, Comms and Project Delivery.

Across all elements of the role, the successful candidate will need to work with multiple colleagues and balance competing priorities. Responsibilities will include diary and time management, handling written communication, arranging national and international travel and logistics, event coordination, administrative support, and meeting and document preparation.  This role will work closely with members of the GDI Hub team, with some interactions with external partners, collaborators and stakeholders.

We are looking for a candidate with strong organisation, administrative and communication skills. The ability to work in a changing environment is essential, as is a coordinated approach and willingness to take on new tasks.

Successful candidates will need to be proactive and organised with excellent attention to detail.

GDI Hub values inclusion as a core business success factor. We are a Disability Confident (Committed) employer and actively seek to attract employees from diverse backgrounds and particularly welcome applications for this role from disabled people and people from all cultural and faith backgrounds. The accommodation of reasonable adjustments is business as usual for us.

The role requires one day a week in our London based offices either in Stratford on the Queen Elizabeth Olympic Park or Euston Road.

Responsibilities

Personal assistant

• Manage complex calendars, scheduling internal and external meetings and setting reminders
• Prioritise appointments and resolve scheduling conflicts where these arise
• Ensure the CEO/Academic Directors time is used efficiently and plan for commitments in advance
• Track director credit/debit card spending and supply timely copies of receipts as required
• Collate/ process expense claims
• Monitor and manage inbox as required
• Point of contact for internal and external stakeholders

Travel & Logistics

• Arrange international travel, accommodation, transport and itineraries for both Directors and project staff
• Arrange travel visas for Directors
• Manage travel alterations and resolve issues promptly

Administrative Support

• Implement and maintain procedures/ administrative systems
• Support CEO/Director with line-management administration (1:1s, objective setting etc)
• Provide basic budget tracking and administration
• Maintain organised filing systems
• Draft and prepare routine correspondence
• Prepare presentations and documents
• Maintain accurate records and contact databases
• Provide IT support and troubleshooting where needed

Meeting & Document Preparation

• Assist CEO/Director with meeting prep as required
• Prepare agendas and collate meeting papers
• Take and distribute meeting notes/minutes where required
• Track actions and follow up on outstanding items

Team Assistant  

• Process staff travel claims for payment, checking receipts and sign off from line managers
• Logistical support for UK based events inc. away days for venues, travel, materials
• Logistical support for project events and workshops (UK & overseas) 
• Ad-hoc diary coordination for group events
• Contract management support; including due diligence info and evidence gathering
• Support Comms and other teams as required

This is not intended to be an exhaustive list and the need for flexibility, taking responsibility and working with other members of the team is required. The role-holder is expected to carry out any other related duties that are within their skills and abilities whenever reasonably instructed. This is a description of the role as it is at present. It is the practice of GDI Hub CIC to review role profiles regularly to ensure that they relate to the role being performed. These reviews will be carried out by the line manager in consultation with the role holder.

Experience and Qualifications

The successful candidate is expected to demonstrate the following criteria:  

Essential:

• Experience of providing excellent PA support to Directors
• Strong attention to detail
• Professional written communication
• Excellent judgement and discretion

Desirable:

• Experience of providing high level PA support to multiple directors
• Experience of general administration
• Experience of working in a university setting
• Interest in working for a community interest company
• Interest/ knowledge of the disability sector

Skills and abilities

• Excellent verbal and written communication skills, with attention to detail
• Excellent organisational and time management skills, including the ability to work effectively on numerous projects simultaneously – both independently and collaborativelyExcellent computer literacy across all Office applications (Outlook, Word, Excel, PowerPoint)
• Confident to learn new computer packages with ease (e.g. bespoke University finance systems)
• Excellent interpersonal skills with the ability to liaise comfortably with all levels of staff external individuals
• Able to understand financial information

Attributes

• Patient and supportive
• Happy to use own initiative to suggest and try new approaches
• Adaptable and resilient with the ability to work effectively under pressure
• Flexible and excited to adapt to changing scenarios
• Personable and relatable
• Pride in creating streamline approaches to maximise outputs.

How to Apply

To apply for this role, please submit your CV and a covering letter via the 'Redirect to Recruiter' button describing how your skills and experience are relevant. Applications are considered as/when they come in so we encourage applying as soon as possible.  

AI Policy

GDI recognises that candidates may wish to use AI to support their job application. However, over reliance on AI-generated content is discouraged and may diminish your chance of success. AI can be used to enhance your application with regards to spelling, grammar and structure. However, the content and writing style must be your own and be reflective of your own skills and experience and personalisation is essential to convey your individual skills, knowledge, and experiences effectively.

GDI does not use AI as standard to shortlist applications or select candidates for interview.

We have made every effort to make this process accessible.  However, if for any reason you find it is not, please let us know and we will make an adjustment.  We encourage early applications.

Reminder: Applicants must have the right to work in the UK.

Salary: c.£48,000–£52,000 per annum with 3% employee / 8% pension contribution and other benefits
Hours: Full time
Contract: Permanent
Location: Hybrid (2 days a week in the London office; travel will be at own expense)

Application deadline: 9am on 27 April 2026
Interviews: Week commencing 4 May 2026

The Architectural Heritage Fund (AHF) is seeking an Operations Manager to support the organisation in delivering its mission of helping create sustainable futures for historic buildings across the UK.

This is a senior, hands-on role suited to a highly motivated and proactive self-starter who can manage the operations of a growing charity. The Operations Manager will work closely with the Director of Finance, CEO, Senior Management Team and Board of Trustees, and will line manage the Administration Assistant.

The role spans Governance and Office Management, People and Culture, Policies and Procedures, Data Protection, and IT Management and Security. The post-holder will act as Data Protection Officer (DPO), provide support and advice to the CEO and Board, and be the key liaison with external HR, IT and data protection advisers.

Key Responsibilities

Governance and Office Management

· Oversee arrangements and logistical support to the Board and Committees (including Grants Panel, Credit Panel and Audit and Risk Committee), including coordinating the annual meetings plan

· Produce draft minutes for Board of Trustee meetings and the Audit and Risk Committee

· Support the CEO and Chair with Trustee recruitment and Board management

· Develop and manage data recording and filing systems, including shared drive best practice

· Ensure effective office management, including health and safety, fire, security and equipment, liaising with the landlord as required

· Oversee correspondence handling and the premises maintenance register

People and Culture

· Act as the key link with AHF’s external HR consultant, triaging employee queries and overseeing the Employee Handbook

· Maintain accurate employee records and oversee new starter and leaver processes

· Support managers and the SMT with recruitment, inductions and employee performance matters

· Oversee staff benefits and training, including delivery of an AHF-wide training plan

· Ensure annual appraisals are completed and filed in a timely manner

· Organise team meetings, employee surveys and the annual away day, supporting the development of a positive hybrid working culture

Policies, Data Protection and IT

· Coordinate the timely updating of organisational policies and procedures, including the policy log

· Keep abreast of legislative and regulatory changes, particularly in HR and governance

· Act as Data Protection Officer, liaising with the ICO and retained data protection advisers

· Review and maintain UK GDPR compliance and arrange training as required

· Act as the key liaison with external IT providers, overseeing IT assets, security, policies and disaster recovery planning

Person Specification

Essential

· Highly motivated, proactive self-starter with a practical ‘can-do’ ethos

· Experience in a senior administrative or operations role within a small business, charity or not-for-profit organisation

· Strong experience of day-to-day HR, including employee records, people practices and policy review

· Experience of supporting Boards and senior leadership teams

· Excellent written and spoken English

· Highly computer literate, with strong skills in Word, Excel and PowerPoint

· Experience managing IT systems and third-party contractors

· Data protection knowledge and experience, with the confidence to act as DPO

· Line management experience

Desirable

· Management and/or HR training or qualifications

· Experience working with external consultants

· Company secretarial or governance experience

· Facilities or property management experience

· Experience supporting organisational culture within a hybrid working environment

About the AHF

Founded in 1976, AHF is a leading heritage charity helping charities and social enterprises across the UK to find solutions for vulnerable historic buildings through advice, grants and loans.

We are a charity committed to being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.

How to apply

Please submit a CV and covering letter (maximum two sides of A4) via the application link. Covering letters created using AI will be discounted. Please write your own covering letter.

REF-227 594

Orbis UK is delighted to offer the role of HR and Governance Manager, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.

This role is critical to supporting a highly performing group of staff and trustees as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team, which is responsible for the day to day running of the organisation and will be crucial in creating a revised HR strategy and ensuring that the organisation’s compliance with key statutory and regulatory requirements are maintained at all times. The successful postholder will work collaboratively with the Director of Finance and Operations to meet these objectives, but also will have a central role in identifying opportunities for growth within the HR and Governance function to ensure that good practice, wellbeing and compliance work hand in hand with one another and is embedded within the ethos of the organisation for the benefit of its staff and, ultimately, our beneficiaries.  

In addition, the successful postholder will work with the Board of Trustees to provide Executive Assistant level support to enable the Board to meet its obligations and to ensure that they can conduct the business of the charity in the most efficient and effective manner. You will be privy to sensitive and confidential information, attending meetings in order to take summary minutes and provide clerking services, including the issuing of papers, monitoring Companies House and Charity Commission requirements and acting as counsel to the Senior Management Team and the Board, where appropriate.

You will line manage and work with the Business Support Administrator, also a new post, that will provide support to you and the wider staff team. The recruitment of both these posts simultaneously provides a unique opportunity to a new postholder to shape this role and set out the strategy for this directorate and take ownership of demonstrable change within the organisation.

We are looking for someone who has a Level 5 CIPD or equivalent qualification with demonstrable experience in supporting and developing a HR strategy and/or working at an EA level working with senior executives across different sectors. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn or for someone who is keen to translate their HR experience into this broad and interesting role.

The main responsibilities of this role include:

- To line manage and work with the Business Support Administrator and to provide a responsive problem solving and supportive HR service to managers across the organisation.

- To support and advise the Senior Leadership Team to develop and deliver a strong HR strategy embedding best practice while continuing to build a positive, inclusive and high performing culture strongly aligned with Orbis’s values.

- To support the Director of Finance and Operations (DFO) to provide high-quality, responsive and effective support to the Orbis Board and its sub-committees.

- To deliver a HR strategy and solutions in high performing teams, and balance compliance with taking a progressive attitude towards embracing the opportunities and challenges of embedding values-led principles within an organisation.

Benefits of working for Orbis UK

Before completion of probation:

• Competitive Salary benchmarked annually
• Minimum 25 days holiday pro-rated increasing with length of service
• Life Assurance Policy (4 x salary)
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Flextime
• Free Sight test

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan
• Cycle to work scheme
• Contribution to cost of new prescription glasses   
• Possibility of an overseas project visit after 3 years’ service

 Application and interviews

Closing Date: 28th April 2026

First Interviews: 1st or 5th May 2026

Second Interviews: 11th or 12th May 2026

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.

Safeguarding

Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme

Permanent,| Full Time | Circa £35,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

About the Role
We’re looking for a proactive, highly organised Executive Assistant to support to the Director of Fundraising and Director of Strategy & Impact. You’ll manage complex schedules, coordinate meetings and committees, prepare key documents, and support strategic projects.

This is a role for someone who thrives on responsibility and variety. You’ll:

· Act as secretary for key committees, preparing agendas and taking minutes.

· Liaise with senior stakeholders internally and externally.

· Ensure smooth communication across the organisation.

· Have the opportunity to volunteer for events, meet with beneficiaries and visit RAF Stations.

What We’re Looking For

· Exceptional organisational and communication skills.

· Ability to take initiative whilst providing timely and consistent support to Directors.

· Ability to manage multiple priorities with discretion and professionalism.

· Confidence engaging with senior internal and external stakeholders.

Additional Information

· Standard DBS check required.

· Must have the right to work in the UK.

How to Apply
Please submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 21st April 2026, 5:00pm

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant

Salary: £36,547 - £39,372

Hours per week: 37

Contract Type: Full Time/Permanent 

Reference Number: STOPDA847

Main Purpose and Scope of the Job:

Prepare compelling responses to grant applications, support the Business Development Director and wider leadership team with responses to complex tenders and high-value funding applications.

Ensure all policies, procedures and practice are reviewed in line with designated timescales and meet the quality assurance requirements of the national outcomes framework and service standards for VAWG, SafeLives, Women’s Aid NQS, RESPECT accreditation principles and any additional frameworks agreed by the CEO.

Lead, monitor and evaluate projects as designated by the Business Development Director e.g. project management of website redevelopment, collaborating with external contractors and our IT Manager to convey our organisational vision.

Support operational activities which inform whole-organisation improvement e.g. gather and analyse staff survey feedback data, possess a natural curiosity for data analysis and identification of trends which draw meaningful conclusions from qualitative and quantitative data.

Manage (and delegate where appropriate) and quality assure all subject access requests, complaints and data queries in line with Data Protection and GDPR legislation, working with, and supported by the Business Development Director (DPO) on complex cases.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

Are you an organized, creative professional looking to make a tangible difference in the lives of refugees and vulnerable children? HealthProm is looking for a Programmes and Development Officer  to join our small but mighty team in London.

For over 40 years, we’ve been a lifeline for those disadvantaged by poor health, disability, and forced displacement. From supporting 3,000+ Ukrainian and Afghan refugees in London to delivering community health projects in Eastern Europe and Afghanistan, our work is diverse, urgent, and life-changing.

In this hybrid role, you will:

• Coordinate: Provide vital administrative backbone to our UK and international projects.

• Fundraise: Research new opportunities to help us grow our reach and sustainability.

• Tell Our Story: Transform technical reports into powerful narratives for our website and social media.

Why join us? If you have a background in International Development, a flair for communication, and a desire to work with migrant and refugee communities, we want to hear from you. We offer a supportive, flexible environment near King’s Cross where your contribution is seen and felt every day.

Help us ensure no child or family is left behind. Apply now.

This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please navigate to our website to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. 
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. 
• Lead on the analysis and response to visitor feedback. 
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing. 
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation. 
• Strong leader and problem solver, always leading by example Excellent communications skills.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​
 

• A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join us as Operations Manager.

About the role

The Operations Manager sits at the very heart of TLG, working closely with the Executive Director to turn vision into reality and ensure the organisation runs smoothly at every level. From trustee board and governance rhythms, through the leadership team, and out across the whole organisation, this role is pivotal in holding together the systems, structures and environments that enable TLG to flourish.

Our Operations Manager will lead and coordinate core organisational functions, champion a healthy and effective office culture, and provide confident, cross‑organisational leadership. With oversight of strategic and operational coordination, they will ensure that TLG’s systems, rhythms and ways of working are not just efficient, but actively support our people to thrive and our mission to be lived out day‑to‑day.

Your Impact

We’re looking for someone who brings clarity, steadiness and strong operational instincts to a fast‑moving, purpose‑driven organisation. They will thrive on making organisational life run smoothly - someone who can confidently hold the rhythms, plans and processes that keep TLG functioning at its best, while translating bigger strategic priorities into clear, practical action.

This person will be naturally organised, proactive in spotting improvements and able to simplify complexity into manageable systems that serve the whole team. They will be comfortable influencing across the organisation, building trust, and partnering well with others. Above all, they will care deeply about TLG’s mission and bring a thoughtful, solutions-focused approach that strengthens our culture, compliance and operational excellence.

Job Purpose

At the heart of the Operations Manager role is the opportunity to shape how TLG works at its best. This role brings strategic insight to the design and continual improvement of our organisational rhythms - streamlining key processes, strengthening ways of working, and unlocking efficiencies that free our people to focus on what matters most. By stewarding the operational heartbeat of TLG, the Operations Manager ensures that our rhythms are not only well‑managed, but intentionally aligned with our mission, enabling clarity and momentum across the organisation.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: 22.5 - 37.5 per week (0.6 – 1.0 FTE)

Closing Date: Sunday 26th April

Initial Interviews: Thursday 30th April – Online

Final Interviews: Monday 11th May – at our National Support Centre in West Yorkshire

Lead and Direct Income Generation and Future Fundraising for Swindon Food Collective

The role has key responsibility for all income generation activities at Swindon Food Collective. This includes high-profile networking with local businesses, corporations and the public sector, processing grant applications, growing and managing key corporate partnerships and significantly increasing fundraising activities. This is a senior role and the role-holder will be a member of the Senior Leadership Team. The work involves undertaking frequent travel to local corporations, businesses, and wider public sector stakeholders. 

Role Purpose
To design, deliver and secure a multi-stream recurring income generation strategy, manage charity-wide philanthropy, and strengthen long-term financial resilience.

Key responsibilities

Strategy and planning
• Develop and deliver a 12–24-month income generation plan aligned to SFC priorities and the Trustee Strategy & Fundraising Committee.
• Build a balanced income mix (corporate, philanthropy, trusts, community and digital where appropriate), with clear targets and resource assumptions.
• Produce compelling cases for support and pitch materials tailored to different audiences.

Corporate partnerships and sponsorship
• Identify, cultivate and secure corporate partnerships and sponsorships (including 'charity of the year' and payroll giving where feasible).
• Design partnership packages (benefits, brand alignment, staff engagement, volunteering) and manage delivery and stewardship.
• Work closely with the Brand Ambassador & Events Manager to convert event leads into partnership conversations. 

Philanthropy, major donors and relationship fundraising
• Build and steward relationships with high-value supporters, ensuring excellent donor care and personalised stewardship.
• Manage a prospect pipeline (research, cultivation plans, asks, stewardship and renewals).
• Coordinate CEO and trustee involvement in high-value relationships where appropriate. 

Trusts, foundations and grant fundraising
• Own the trusts and foundations pipeline, from identifying funders to writing compelling bids and submitting applications.
• Coordinate impact evidence and data collection across SFC to strengthen applications and reporting.
• Complete and undertake all funding and grant applications (corporate and public sector) in a timely fashion and ahead of relevant deadlines. Report funding progress to stakeholders. 
• Ensure timely and high-quality funder reporting and relationship management. 

Performance management, systems and compliance
• Manage income forecasting, budgeting and ROI tracking; set and monitor KPIs and provide clear reporting to CEO/Board.
• Maintain accurate records in the CRM (or agreed system), ensuring GDPR compliance and strong data quality.
• Ensure fundraising activity aligns with relevant fundraising standards and ethical practice. 

Leadership and organisational contribution
• Senior Leadership Team member: contribute to organisational planning, budgeting and risk management.
• Work collaboratively across operations and volunteering functions to ensure fundraising promises align with delivery capability and safeguarding requirements.
• Coach and support colleagues and volunteers who contribute to income generation activity. 
• Other tasks as relevant / determined by the CEO. 
 

Support for and implementation of the Branch’s strategic and service delivery plans

• Supports the Branch Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
• Supports the development and delivery of the Branch Management team’s strategic and service delivery plans in pursuit of the vision, mission, and values of Samaritans and to meet Central London Samaritan’s objectives.
• Supports the development and delivery of a successful fundraising strategy that supports the organisation’s goals and contributes to its sustainability.
• Supports the Treasurer in the management of Central London Samaritans budget to ensure financial resilience.
• Contributes to the development of external and internal relationships and communications, raising the profile and reputation of CLS in support of the organisation’s charitable aims.
•  Contributes to the overall effectiveness of the organisation in ensuring to 24/7 availability to callers.

Provides leadership and line management to the staff team including the following functions:

• External relations and outreach
• Fundraising
• Recruitment and training of new volunteers
• Volunteer rota and support
• Facilities and Office services
• Other areas of responsibility that may from time to time be established.

Main Responsibilities:

Governance

• Support the Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
• Ensure appropriate presentation and reporting on the progress of the organisation and on all matters relevant to the discharge of its charitable responsibilities.
• Provide in a timely and appropriate manner information that will assist the Trustees in carrying out their responsibilities.
• Monitor changes to statutory requirements on behalf of and in consultation with the Trustees and working with the Trustees and Directors to ensure compliance.
• Lead on all areas of Data Protection across the branch including policy development, revision, and implementation.

Financial Management & Fundraising

• Support the Treasurer in the preparation of the annual operating budget for agreement by Trustees.
• Manage the budget on behalf of and in consultation with the Director, Treasurer and Trustees
• In consultation with the Treasurer and other trustees, set an annual fundraising target.
• Support the development and implementation of a strategy for raising income to meet the needs of the organisation.
• Manage project and area budgets with relevant staff and volunteer leads.

Support for and implementation of the Branch’s strategic and service delivery plans

Support the Director and wider Branch Leadership Team in setting the culture and vision for the organisation that will enable staff and volunteers to understand what is expected of them and perform to the highest standards.

• Work closely with the Director and Branch Leadership team to deliver branch strategy and specific services.
• In conjunction with volunteer leads, manage the delivery of the organisation’s restricted funded programmes ensuring project milestones, timescales and financial imperatives are fully met and supporting growth in line with the organisation’s charitable aims.
• Work with the Governance Working Group to implement and manage the organisation’s operational policies and procedures.
• Input into to research and planning of new branch initiatives.
• Monitor changes to national Samaritans policies and guidelines, alerting Directors, and Trustees as appropriate

Line Management

• Work with Trustees and Directors to support the Branch Team to deliver the branch’s volunteering, outreach and fund-raising strategies
• Provide effective line management and leadership to the staff team by managing all aspects of staffing, including recruitment, setting objectives and managing performance.
• Line manage the Business Support Officer, Volunteering Coordinator, Recruitment and Training Coordinator and Fundraising and Events Officer, Trusts and Foundatons Officer and other roles that may from time to time be established
• Act as a role model to staff and colleagues by demonstrating exemplary standards of behaviour, a positive attitude, and high levels of personal performance.
• Identify and develop talent within the team that can be fostered, offering opportunities for personal and career growth where appropriate.
• Work with the Branch Leadership Team to support all staff activities.

Communications

• Work with the Director and Deputy Director for Communications and relevant staff members to support delivery of the branch Communications Plan. This will include coordinating internal and external communications as well as maintaining good relationships with volunteers, partners and other Samaritans branches and the Samaritans Charity.
• Maintain relationships with the Samaritans Central Charity in relation to media activity.
• Work with Director to ensure the Branch is represented on suicide prevention partnerships and involved in strategies with local councils and other organisations within the seven boroughs covered by the branch.
• Work with Branch Leadership Team to ensure the Branch is appropriately represented the branch at external events.

Facilities and Office Management

• Oversees the management of the building on behalf of and in consultation with the Trustees and the Office Manager
• Take overall responsibility for the contracting of services to the organisation
• Take responsibility for compliance with Health and Safety Regulations

Hours of work

1. The basic hours of work are 35 hours per week, spread over five working days. There will be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays.

2. The amount of out of hours work will be agreed with the Director on an on-going basis. Time off in lieu will be allowed in agreement with the Director and in line with the current European Working Time Directive.

Limitations

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time- to-time in the lights of changing circumstances and in consultation with the jobholder.

The jobholder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director, who has discretion to delegate authority to the job-holder and to withdraw it.

Equal Opportunities Policy

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation.

Requirements

• Graduate or equivalent by experience
• Relevant postgraduate qualifications

Skills and abilities

1. Proven ability to manage a work programme, which involves managing, mentoring, and developing staff.

2. Ability to work to tight deadlines in managing a variety of tasks simultaneously in ways that ensure key objectives are met.

3. Work effectively with a range of different stakeholders, including paid staff, volunteer directors, volunteers engaged in service delivery, third party organisations and users of the services.

4. Strong communications skills, both oral and written, especially in matching style/language to audience being targeted.

5. Ability to research and develop reports at a senior level.

6. A self-starter who has the ability to develop and implement innovative solutions to both new and existing challenges.

7. Proven ability to assimilate/summarise complex information and to familiarise themself quickly and confidently with key issues.

8. Ability to build effective relationships, especially with organisations operating near people in distress, other helping agencies, and healthcare professionals.

9. Ability to enthuse and motivate paid staff and volunteers.

10.  Good financial management skills –evidence of leading and managing a budget.

11.  High level organisational delivery skills.

12.  Proven ability in managing staff who report to others for task management purposes, such as in a matrix structure.

Experience

• Experience of working with volunteers and paid staff
• Experience of financial planning and management, including budgetary control.
• Experience of implementing systems to comply with relevant legislation, including that on data protection, freedom of information, and health and safety.

Project management knowledge and skills.

1. Experience of working in a charity or not-for-profit helpline service, ideally like that of Samaritans

2. Experience of issues affecting London government

3. Experience of working with Boards of Trustees

Knowledge

• Sound general working knowledge of IT
• General knowledge of business management
• Experience and understanding of managing / developing teams.
• Knowledge of advanced IT and telephony, such as those required by Samaritans.
• Understanding of the policies and principles followed by Samaritans.
• Understanding of the rules and regulations, as overseen by the Charity Commissioners, by which Samaritans are bound.
• Knowledge of voluntary sector in terms of high-level policy decisions, structures and influences through government, small charities and local community organisations

Personal qualities

1. Intellectually strong, applying a structured approach to work.

2. A flexible and co-operative team approach, which is respectful of the ideas and expertise of others.

3. Adaptable to change, while being able to work unsupervised.

4. Able to use initiative, assessing and adjusting to changing work priorities.

5. Affinity with charity’s goals and values

We are looking for a strategic, values-driven and collaborative Charity Director/CEO to lead DS Achieve (a small charity) through its next stage, building on strong foundations to ensure long-term sustainability and meaningful impact for the families we support.

This is a rewarding opportunity to play a key role in shaping the future of a small community-focused charity supporting children and young people with Down Syndrome. Working closely with the Board of Trustees, you will provide strategic leadership, guide the development of the organisation, and support a committed team to deliver high-quality services for families across Hertfordshire and surrounding areas.

Please see the attached Role Profile for details.

Director of Services

c£60,000

Permanent

Full time

Birmingham

This is a new role that enables the successful candidate to make their mark strategically and operationally on an organisation that makes a real impact.

The remit of this role encompasses leadership, strategy, compliance, partnerships, service delivery and performance management. You will hold overall responsibility for a large team, manage complex budgets and operations and will work closely with other senior leaders and the Board of Trustees to shape this organisation moving forward.

This is a complex role and requires the successful candidate to possess proven experience working within a similar role at senior level, experience of managing services in the criminal justice, mental health, homelessness, young people or social work sectors is required. Experience of new business development is also key as you will play a pivotal role in developing and managing new and existing relationships and promoting service delivery across the organisation.

Experience of safeguarding and line management is also essential.

Job Title: Finance and Operations Manager

Location: London, UK (Only candidates who are eligible to work legally without work visa sponsorship in the UK will be considered.)

Contract Type: Part-time (0.6 FTE / 24 hours per week), Permanent contract

Hiring Salary: GBP 46,474 per annum (before taxes, to be pro-rated to 0.6 FTE)

Target Start Date: As soon as possible

Application Closing Date: 22 April 2026 23:59 BST

This job advert is for an existing vacancy.

About Right To Play:

For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.

We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.

This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.

Right To Play UK is a charity registered in England and Wales and in Scotland that works in partnership with Right To Play International to raise funds and awareness across the UK.

Benefits Highlights:

• Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play!
• Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful)
• Flexible work arrangements
• 25 days annual leave plus bank holidays per year (to be pro-rated for part-time employees)
• Competitive benefits such as Income Protection and Life Assurance
• Learning opportunities and 5 learning and development (L&D) days per year (to be pro-rated for part-time employees)
• More information on what we offer is available on our website.

Application Method:

Apply with your resume and cover letter in English via the application link.

Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.

As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and safeguarding information is available on our website.

As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website.

We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

Job Description:

Job Title:  Finance and Operations Manager (0.6 FTE)

Grade:  7

Reports to: Executive Director UK & Global Strategic Initiatives

Location: London

Direct Reports: None

Department: UKNO

1-Purpose:

The role manages all UKNO finances and is responsible for supporting UK donor services and governance, accounting, ensuring accurate monitoring, reporting and compliance, alongside office management and logistical support.

2- Accountability & Responsibilities:

UK National Office Financial Support (75%)

• Lead on UK financial management and accounting. Inputting data and generating reports on UK income and expenditure forecast; performing variance analysis on key revenue and expense sources.
• Lead the annual budgeting process for the UKNO, monitor cash flow and prepare ongoing reporting and analysis, managing payments of providers, consultants and vendors.
• Lead on reporting to UK Finance and Audit Committee and support with Board governance and meeting management.
• Lead on UKNO External Audit and reporting to Charity Commission, OSCR, Companies House.
• Act as “super-user” for the Microsoft Customer Relationship Management (CRM) system, Dynamics 365 and Power BI, supporting donor engagement/stewardship. Manage and populate the system with timely and accurate data, assist UKNO staff with MCRM usage, and prepare reports based on database information.
• Ensure compliance with RTPs procurement and finance regulations.

UK Office management and logistical support (25%)

• Manage the day-to-day operations of the office, ensuring effective administrative support. Oversee relationships with the office landlord and service providers to ensure the office is well maintained and that all maintenance, repairs, and services are delivered in a timely and appropriate manner. Deliver comprehensive travel support, including visa coordination and hotel arrangements within the UK, and provide logistical support for UK-based organisational meetings and events (e.g. Freeze Week).

Perform other duties as assigned.

3- Scope (geographical and/or functional), Impact and Autonomy

This UK-based role operates with significant autonomy, holding delegated authority over financial management, systems, and office operations, including safeguarding all funds received. Oversight is provided by the Executive Director and the global finance team. Decisions on finances must be approved by the ED, and in some cases, the Finance and Audit Committee. In addition, the role is responsible for overseeing day-to-day office administration, providing travel and logistical support. The incumbent operates with high trust and independence and is expected to safeguard assets and ensure full statutory, fiscal, and HR data compliance.

4- Leadership and Staff management

The role exercises functional and collaborative leadership with no direct reports, providing guidance and influence across the National Office. Leadership is demonstrated through setting standards and supporting teams to work effectively within organisational policies and financial controls, by providing authoritative guidance to the National Office on financial policies, internal controls, and risk management; escalating material risks and recommending mitigation actions to the ED and HQ Finance. The incumbent is expected to operate effectively in a low‑segregation environment due to small staff size by implementing and monitoring compensating controls (spot checks, reviews with ED, exception reporting) to maintain strong control integrity.

5-Information requirement for decision-making

This role requires gathering, interpreting, and compiling complex information from a variety of sources - including online banking, financial systems, MCRM, Power BI and fundraising staff to ensure accurate reporting and analysis.

6- Innovation and Improvements

The incumbent is expected to drive process improvements and functional innovations within the National Office—data integrity, financial tracking, and internal collaboration—while supporting others to implement these changes, with major or high-risk innovations subject to approval by the ED.

7- Relationships & Communications: Internal / External:

The incumbent is expected to work closely with the ED and HQ Director of Finance in regard to the financial aspects of the role, especially in preparing budgets and ensuring compliance with the financial procedures of Right To Play. They also work closely with all UKNO staff on UK finances and with the global donor services team. The role manages external relationships with RTP UK’s auditors and FAC. The incumbent stewards the National Office’s fiduciary obligations and is the primary authorized liaison with banks, landlords, insurance providers, external auditors, tax advisors, and legal counsel.

8- Expertise (Certifications / Education, Professional Experience/Language)

• Post-secondary diploma or undergraduate degree in accounting, business administration, finance or other related fields.
• 5 years progressive finance experience, including audit coordination, statutory filings, managing and tracking budgets and external advisor management
• Extensive experience in managing operations and/or administration.
• Project and/or organisational performance management and reporting experience.
• Experience working at a senior support level.
• Able to work well in a team and under pressure, diligent and with an eye for detail.
• Excellent organisational skills and ability to manage multiple priorities.
• Ability to build good working relationships with colleagues, supporters and suppliers.
• Strong IT skills, in particular with databases and analytical systems.
• Excellent numeracy skills plus the ability to maintain and present financial and non-financial data in a clear and accurate way.
• A high level of proficiency at producing and reviewing management accounts to ensure accuracy and robust forecasting.
• Fluency in oral and written English.

9- Core Competences

• Collaboration: Ability to work with a wide range of stakeholders.
• Growth Mindset: Stay abreast of emerging finance trends encouraging new ideas and new approaches for improvement Resilience: Abilities to face challenges with a problem-solving attitude.
• Professionalism: Demonstrate integrity & accountability, uphold the org values to support decision making.
• Management and Interpersonal Skills: Demonstrates strong organizational skills to meet deadlines and possesses excellent problem-solving abilities.

10- Additional Information: Minimum requirement to work from the London office two days per week.